Halong Bay Cruise Reviews

The bay is picturesque. Our cabin was beautiful with a balcony to watch the view. The staff was caring and accommodating. The food was okay.

Everything was great apart from the excursions. All the boats dropped by the same destination at the same time, disrupting the tranquil atmosphere.

We stayed on Orchid Classic 1 for 3D2N on 4 September 2023. I want to talk about the difference in treatment between the westerners and the asian on this cruise, particularly by the staff named David. On my Day 2 in Viet Ha Village tour (5 September 2023), I felt the prejudice extremely strongly as we were the sole Asian participants on the day boat. We were the first to return from kayaking, and when we came down, the staffs were leisurely seated around the tables.

The main tour guide, David, not only occupied our seats but also took the liberty of relocating our personal belongings to accommodate himself. There were many available seats so I don’t understand what was his point. The staffs didn’t do anything when we returned but what shocked me was when all the other westerners returned to the ship almost 1 hour later. They immediately went to on the air conditioner, and asked them what drinks they want because there were free cocktails and juice. Like ???? we have been here 1 hour ago hello? And they asked them for two separate time periods, totally ignored us, which made us feel very uncomfortable and marginalised.

Everyone on the ship paid the same amount of money to be there, your crew should be trained or carefully selected to treat all guests equally provide the same type of service and respect, especially for David and his service crew from the day boat who needs serious training in customer service etiquette and cultural sensitivity.

I still want to give a shoutout to the main manager, Emmanuel, for being so hospitable towards us and made commendable efforts to mitigate the impact of David's lamentable conduct. I sincerely wish that Orchid Cruise would take this issue seriously and ensure that such incidents do not mar the experience of future guests.

We chose 2 nights to visit further areas which were said to be more private and beautiful. It was our best choice. We were on the day boat on the 2nd day and we rode a bicycle around a small village on Cat Ba, and went swimming and kayaking at a pristine and isolated beach. We really love this experience. Thank you for helping us to arrange this trip.

We had a wonderful 2-night stay on Rosy Cruise. The vessel itself was clean and so was our cabin. The activities were interesting and varied. Kayaking, swimming, cycling were the best to try. Squid fishing and Taichi were okay.

Beautiful and comfortable accommodation. We stayed in the Junior Suite cabin. The view from the room was unbeatable. The scenery was magnificent. Food was really tasty. Kayaking was the best!

We think it would be better if all passengers were on the same boat during their trip instead of swapping them between boats. It wouldn’t affect their overall enjoyment.

We have a great experience overall.

Excellent cruise and service from Nga, Brian, and the team! Our room was spacious, and Halong Bay is so splendid!