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Orchid Cruise
Address: 5/33B Pham Ngu Lao, Hoan Kiem, HanoiExcellent Based on 81 reviews
Overall the cruise was very enjoyable, staff very nice and efficient, food was great and plentiful...
About Orchid Cruise
Launched in November 2016, Orchid Cruise employs state of the art design with a second-to-none cruise routing. Going beyond the ordinary itinerary, Orchid will take you through the best and most hidden part of Halong Bay: it starts from Dinh Vu port near Cat Ba island and cruises around Bai Tu Long Bay and Lan Ha Bay.
With only 14 luxurious cabins on board with lowest size from 36 sqm, the cruise will promise the best trip you can take in Halong Bay. All cabins in Orchid Cruise provide full ocean view and private balcony to let you enjoy the magnificent seascape of Halong Bay. There are 5 choices of room types, namely, Suite with Balcony, Family Suite with Balcony, Premium Suite with Balcony, Family Premium Suite with Balcony, and Orchid Exclusive Suite - each with its own advantage and fitted for a specific group of travelers. All cabins in Orchid Cruise are fully equipped with advanced amenities to ensure the maximum comfort and satisfaction of customers.
Besides luxury private cabin, public amenities on Orchid Cruise are also unparalleled: beauty spa services, theme party on request, pick up services by Limousine car, luxury bar and restaurant, gym room, and so forth. A great deal of thrilling activities like kayaking, sunbathing, squid fishing, discovering amazing grotto and island, cooking lesson, etc. are awaiting you on Orchid trip.
5 things that we love most about Orchid Cruise
- Exclusive departure port - only 2.5 hours from Hanoi
- Unique routing
- Extremely spacious cabin (36-72sqm)
- Luxury decoration
- All cabins have balcony and bathtub
Full Itinerary
Get picked up from your hotel (in or near Hanoi Old Quarter and not included in cabin price) by Orchid Limousine at 9:00am. Follow the newest highway connecting Hanoi and Hai Phong. Upon arrival at Dinh Vu Port, passengers will be welcomed by hospitable staff at Orchid Cruise’s lounge. After enjoying a special cup of tea, around 12.00am, Orchid tender will transfer tourists to the main boat Orchid Cruise.
Afternoon::After check-in onboard, you will receive cruise briefing and safety instruction. Lunch will be served in the luxury restaurant on board - as you savour the exquisite Vietnamese and international cuisines, the cruise will slowly head pass beautiful islets in Halong Bay such as Da Chong, Con Vit, and Gia Luan.
Our stop today is at Ba Trai Dao beach, an untouched pristine beach of Halong Bay area where you can either kayak around or use the local rowing boat to visit the nearby fishing village.
Later return to our cruise to watch the amazing sunset over the Gulf of Tonkin. Cooking demonstration will be held on board, or enjoy our happy hour at our Bar.
Evening:Around 7:30pm, dinner will be served. Then, you can take a rest in your own room after a long day of interesting activities, enjoy the seascape of the Bay at night or if you are into socializing, take a climb up on the top deck, try squid fishing, or watching movie in the restaurant.
Early risers can enjoy the spectacular beauty of Halong Bay in the early morning and take part in Tai Chi class. After eating breakfast, tourists will be transferred by canoes to explore Dark and Bright Cave. At 9:45am, tourists will be back on Orchid Cruise for check-out schedule. A delightful brunch will be catered 30 minutes later. Around 11:35am, the cruise returns to Dinh Vu Port, tourists disembark and say goodbye to the cruise. Orchid mini bus will transfer you back to Hanoi. Trip ends.
Last updated 15:20 Thursday 06 Jul 2017
Important Notes
- PROGRAMS & SCHEDULES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
- Trip cancellation due to bad weather in Halong Bay:
- The cancellation decision is made by Management Board of Halong Bay on the day of the trip in case of bad weather conditions. In such case, we will make alternative travel arrangement for you on request or offer refund in accordance with the cruise policy (Read more about cancellation due to bad weather).
Cruise Inclusions & Options
- More than 30 days prior to check-in: free of charge
- From 30 to 7 days prior to check-in: 10% of total rates
- From 6 to 3 days prior to check in: 50% of total rates.
- Less than 3 days prior to check-in: 100% of total rates.
- No-Show: 100% of total rates.
- Cancellation notice must be in written form and send to us via email. Refund will be processed between 5-7 business days.
- Check in on board: 12:10pm
- Check out: 11:35am
- Return Hanoi: 2:30pm
- The FOC rate for children under 5 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults. Only 1 (one) child under 5 years old traveling with two (2) adults is allowed for FOC per cabin.
- Children from 5-11 will pay extra charge 75% of adult rate.
- Children 12 and above must pay full fare as adult.
- Peak season surcharge: Surcharge $50/adult and $40/child for Gala dinner applies if guests stay on board on December 24th and/or December 31st 2017 or February 15th 2018
- Shuttle bus: $40/ adult and $30/ child round trip. Pick up point: at hotel in Hanoi Old Quarter or in front of Hanoi Opera House
- Transfer from Hanoi to Dinh Vu Port and back
- Airfares, and Hotel Accommodation
- Visa to Vietnam
- Beauty Spa Services and Massage
- Beverages and Tobacco
- Tax, tips and other Personal Expenses
- All other services not clearly mentioned above
- Surcharge for New Year, Christmas
- Taxes & Service Charges
- Welcome Cocktail
- Cruise Itinerary and Program
- Entrance and Sightseeing Fees
- In-house English-speaking Tour Guide
- Luxury Cabins and Suites with A/C
- Luxury en-suite Bathroom
- Meals on board during cruise program
- International Breakfast Buffet
- Tai Chi Session
- Cooking Class
- Insurance
Asked by lee jihye | Jul. 28, 2017 11:28
I'd like to make a reservation for August 20, but can I get off the plane and pick up it right away? Will you be late for the cruise tour? I arrive at 9:30 at the airport in hanoi. Vietjet air VJ 963 from inchen(korea) to hanoi.
Answered by Sunny | Jul. 28, 2017 11:31
Dear Ms Lee Jihye, Thank you for your contacting us. As I am not sure if your flight may have delay or not, I suggest you wait until closer to your trip date to confirm your flight details. Also you are arriving in Hanoi at 9:30am which will be rather late for all cruises including Orchid. It takes about 2.5 hours to reach Dinh Vu port from Noi Bai airport. I recommend that you spend the first night in Hanoi and join our cruise in the next day. Thank you! Kind regards, Sunny (Ms)
Asked by Heather Bonin | Jul. 28, 2017 11:12
Hi, We are looking at booking you cruise and I'm just wondering at what time would we return to Hanoi at the end of the trip? Thanks Heather
Asked by Yeiwon CHO | Jul. 28, 2017 10:45
Hello, I would like to make a reservation for 4 people on the 16th of Dec. The price above shows 880USD in total. Does this include the back and forth transportation from Hanoi to the port? If not, can I add the shuttle bus service with extra cost? How much would it be? Look forward to hear from you soon. Thanks, Yeiwon.
Answered by Lisa | Jul. 28, 2017 10:45
Dear Yeiwon CHO, Thank you very much for contacting us. I am glad to inform you we still have available cabins on your trip date. The cost $880 is for 2 cabins and does not include transfer. You can book limousine bus for $40/person OR private car for $135/car for all 4 persons (the bus will be more comfortable). You can add the transfer when you are on booking page (after choosing the room type). Best regards,
Asked by KIBEOM KIM | Jul. 11, 2017 03:39
I arrive at Haiphong airport at 10:40 a.m. but I'd like to go straight to the port at the airport. Can I ride on time? and... Can you pick me up at Haiphong airport instead of Hanoi?
Answered by Lisa | Jul. 11, 2017 03:40
Dear Kibeom Kim, Thank you for your question. You can arrive on time for the cruise for sure. It takes about 30 minutes from Hai Phong Airport to the pier only. Our bus cannot pick up from Hai Phong Airport but we can arrange the private car for you that picks up from Hai Phong Airport. Should you need any further assistance from us, please do not hesitate to ask in advance. Many thanks with best regards, Lisa (Ms.)
Asked by netter | Jun. 14, 2017 10:13
Hi, I want to know if there is a kayaking on the current schedule.
Asked by HJ | Jun. 14, 2017 10:12
Hello, if it rains during my booking date, the tour can be operated? If not, will it be fully refunded?
Answered by Sunny | Jun. 14, 2017 10:13
Dear HJ, Thank you for your contacting us and we still can operate if it rains. We only cancel our cruise trip for some of the reason such as typhoon. In case trip cancellation due to bad weather in Halong Bay: The cancellation decision is made by Management Board of Halong Bay on the day of the trip in case of bad weather conditions. In such case, we will make alternative travel arrangement for you on request or offer refund in accordance with the cruise policy. If the trip has yet to take place, full refund of deposit will be made for sure. Kind regards, Sunny (Ms)
Asked by Ron Broatch | Jun. 14, 2017 10:12
I am considering a 2 night cruise commencing 13th August 2017, with my wife. She loves fish. Unfortunately I am allergic to fish and eggs can you accommodate my special dietary requirements. Thank you
Asked by Kanchan Bhakoo | Jun. 14, 2017 10:10
Dear Team, We are planning to take a cruise from 2 nights on 26th June. We want to know what will be the charges for pick up and drop charges from a hotel in Hanoi City Centre. Another thing, we are a couple and one of us is a vegetarian. Would you have vegetarian food options on board?
Answered by Cindy | Jun. 14, 2017 10:11
Dear Kanchan Bhakoo, Thank you for your email! The cost for shuttle bus (limousine van) is $40/person/round trip with pick up and drop off from Hanoi Old Quarter area. Re the food, all the boats can cater vegetarian food option thus kindly no worries. Best regards, Cindy (Ms.)
Asked by Joe Reid | Jun. 14, 2017 10:09
Hello, I would like to book at 2D1N cruise on Tuesday 18th July. We are planning on flying from Da Nang to either Hanoi or Hai Phong on the Tuesday morning, go on the cruise, then stay in Hanoi for a few days afterwards. Firstly, is it better to fly to Hai Phong on the Tuesday morning (arrive at 9:45am) and arrange a transfer from there to the Orchid Cruise pier, instead of flying to Hanoi? Secondly, can we arrange a one-way transfer to Hanoi after the cruise has finished? Kind regards, Joe
Answered by Cindy | Jun. 14, 2017 10:09
Dear Joe Reid, Thank you for your email! However, as I have checked, Orchid cruise is fully booked on 18 July thus can you change the date to 19 instead? If yes, you can flight to Hai Phong instead of Hanoi to save time for driving. It is only about 30 minutes from Hai Phong airport to Orchid cruise pier. Besides, we can surely arrange one way transfer to Hanoi after cruise has finished. Best regards, Cindy (Ms.)
Asked by So-Jeong Kim | Jun. 14, 2017 10:05
Good day to you :) I want to book trip 2D/1N JUNE.18 (SUN)~ JUNE.19 (MON). 1/// About pick-up svc, the cost is for one way? (from the airport to the pier for $30/SUV for 4 adults or $20/sedan for 2 adult) 2/// Please let me know whether this svc is available on JUNE. 18 morning. 2 adults. 3/// If so, what time can you arrange time to hai phong airport? I am checking air flight arrival HPH 8:30 am or 10:25 am. I am very worried of flight delay via VJ. 4/// end of this trip, can I arrange from pier to hanoi? please inform cost & details. thank you very much and answer by above email would be great. thank you =)
Answered by Sunny | Jun. 14, 2017 10:07
Dear So-Jeong Kim, Thank you for your email and our cost for one way transfer from Haiphong airport to Orchid cruise is US $ 29 per one way by private 4 seat car for 2 persons. I am so sorry as our cost at US $ 20 per car is our old cost and transfer cost has risen recently. I highly recommend you to book the flight depart at 08.30AM just in case of the flight delay. It is around 30 minutes transfer from Haiphong airport to Orchid cruise. The cruise will leave the pier at around noon time 11.30 - 12.00 as latest time. At the moment, we still have 01 Suite balcony cabin available on your trip date- 18June for 2days 1night with the cost at US $ 360 for 2 persons travelling. May I know if you need the return trip back to Hanoi? if yes, you can consider our shuttle bus with the cost at US $ 20 per person. Thank you! I look forward to hearing from you, Kind regards, Sunny (Ms)
Asked by cho minsuk | May. 26, 2017 02:08
Hi. I am interested in your company cruise. My husband and I will arrive at 9 a.m. on June 11 at 9 a.m. Can you pick us up that day? If possible, I would like to use your company cruise.
Answered by Lisa | Jun. 14, 2017 10:08
Dear Cho Minsuk, Thank you for your question. May I know which airport you are arriving to? If it is Hai Phong Airport, we can pick you up from the airport and the fee is only $29/car and it's about 10km away from the pier. If you are arriving at Hanoi Airport, the cost will be higher and the ride takes about 3 hours. I hope to hear from you soon!
Asked by Terry | May. 12, 2017 12:59
Hello I will reserve orchid cruise at 18/May. I stay in Hoankiem. I am first at Hanoi so I don't know location and street of Hanoi well. I want to know exactly the address where you pick me up. Your site noticed me Hanoi Old Quarter. Is it Hotel Name or street name? or If I tell my hotel address to you, do you get picked me up from my hotel? thank you
Answered by Lisa | May. 12, 2017 01:01
Dear Terry, Thank you for your question. Actually Hanoi Old Quarter covers a very large area where most hotels are based anyway. There is no mandatory hotel you need to stay in and you can let me know your hotel name so I can confirm with you the pick up time? Best regards,
Asked by JunYu | May. 12, 2017 12:56
Hi there, just want to check if every cabin on board this cruise comes with a bathtub? Also, how much is a transfer from the port to ninh binh as mentioned in previous post? Thanks.
Answered by Lisa | May. 12, 2017 12:59
Dear Jun Yu Gwee, Thank you very much for contacting us with your question. All cabins on Orchid has bathtub (and also private balcony) - this is a special feature that only Orchid cruise has. We can arrange private car at costs $110 for direct transfer from Hai Phong to Ninh Binh. Best regards,
Asked by Megan | May. 09, 2017 12:07
We would only like to do a one way shuttle from Hanoi to the cruise, how much would this cost per person? Also, we would like to hire a taxi on the way back to go from Haiphong to Ninh Binh, could you help us arrange this as well?
Answered by Lisa | May. 09, 2017 12:07
Dear Ms. Megan, Thank you for your question. We can arrange one way luxury bus for you for sure and the cost is $20/person. We can also arrange private transfer from Hai Phong to Ninh Binh as you requested by private car, can you advise me how many persons there are in your group so we can better assist you? Best regards, Lisa (Ms.)
Asked by G. Howell | Apr. 17, 2017 10:22
Hello, How long is the drive from Hanoi to Halong Bay? On other sites they say it is a four-hour journey each way but some of the answers for your tour appear to say this is only 2.5 hours. We will be staying in a hotel in the historic French Quarter. Also, the transport is noted as a limousine. Is this a luxury mini-van? Thanks in advance for your reply.
Answered by Lisa | Apr. 17, 2017 10:22
Dear Glynn Howell, Thank you for your question. As we use the express freeway for Orchid cruise, the journey from Hanoi will take you 2.5 hour only. Also the bus is luxury minivan as you already said. If you have any questions please let me know! Lisa (Ms.)
Asked by Jaeyeon Lee | Apr. 05, 2017 11:07
Hello, If it's 3 people, is Private MPV better than shuttle bus? Will it save more time?
Answered by Cindy | Apr. 05, 2017 11:09
Dear Ms. Jaeyeon Lee, Thank you for your question. A private MPV will be more private, but the shuttle bus seat is also very comfortable as it's luxury limousine. If you prefer privacy I suggest you go with a private car. If you don't mind the bus going around picking up a few other passengers, the bus is very comfortable as well. Time-wise both are the same.
Asked by Anthony | Mar. 29, 2017 11:35
Hi,we are looking for booking a tour for 2 at the cost of 350$.can you confirm the cost of round trip transportation from Hanoi? Also,please confirm when we would be back in Hanoi after the trip? Thanks in advance
Answered by Trang | Mar. 29, 2017 11:37
Dear Mr. Anthony, Thank you for your question. As Orchid bus is luxury limousine the price is quite higher than other shuttle bus service ($40/person/round trip) but you will surely enjoy the extra luxury. The bus can pick up and drop off from Hanoi Old Quarter area. You will be back to Hanoi around 2:00-2:30pm as it takes only 2.5 hours (or faster) for the transfer each way.
Asked by sena | Mar. 29, 2017 11:33
Hello. Is the luxury limousine for 40 dollars? Is the kayak included? If not, how much is it?
Asked by Natasha Adam | Mar. 17, 2017 11:25
Hello! We are looking to do a 3 day and 2 night cruise on the 18th August. We arrive at Hai Phong airport at 9.45am on the 18th August morning. Can we be collected from there to go straight to the boat, how does it work? Thanks, Natasha
Answered by Sunny | Mar. 17, 2017 11:27
Dear Ms. Natasha, Thank you very much for contacting us with your question. You can surely arrive on time for the cruise as it takes only 20 minute from Hai Phong airport to the cruise pier. We can arrange a private car that picks up from the airport to the pier for $30/SUV for 4 adults or $20/sedan for 2 adults. If you have any other questions please let me know.
Asked by Jennifer | Mar. 16, 2017 06:09
Hi, We're looking to book for 2 days 1 night Orchid cruise around the 22nd of July. Can you please advise what the weather will be like as we heard its monsoon season? Also we will be flying out from Hanoi to Da Nang at 5pm on the 23rd of July. Will there be enough time for us to get to Noi Bai airport from where we disembark the Orchid cruise? Thank you.
Answered by Cindy | Mar. 16, 2017 06:10
Dear Ms. Jennifer, Thank you for your question It is correct that July is in monsoon season and there are chances that the trip can get cancelled due to bad weather. However, as per our experience July is still a good month to visit Halong Bay (bright and sunny for great activities), and the chance is very slim. Re your flight, you surely have enough time to take flight as it is only 2 hours driving from Hai Phong to Hanoi and you would arrive back hotel at 2pm then you can take a taxi to the airport for your flight. I hope my info would be helpful thus kindly share with me your idea for our further assistance. Best regards,
Asked by CDR | Mar. 16, 2017 06:05
Hi, We are looking to book the regular suite cabin or premium suite cabin for 3D/2N and we are 2 adults and 2 children (ages 4 & 3) in 1st week of May. Can both children be accommodated FOC? Is there an extra charge? What is the fee for return transfer from Hanoi hotel to Cruise & Cruise to Cat Bi airport? Regards, Deepak
Answered by Sunny | Mar. 16, 2017 06:07
Dear Deepak, Thank you so much for your contacting us and please kindly find my comments below: - Actually we offer free of charge for kid under 5 years old, however this policy only offer for 1 kid per 2 adults thus if you are travelling with 2 kids, the second kid will need to pay 50% of an adult cost. By the way, as your travelling with 2 little kids thus I highly recommend you to spend 2 days 1night cruise option instead of 3days 2nights as they are too small to join the second day. As on the second day, you will need to move to another boat (small boat) for cruise further and only return to the big boat in the late afternoon. Thanks for your kind notice and understanding! - About the transfer, our shuttle bus can only do pick up and drop off within Hanoi Center/ Hanoi Old Quarter thus our bus can not drop you off at Cat Bi airport. Therefore, you can consider to go with one way shuttle bus + taxi transfer to Cat Bi airport on your own OR you can go with a private car transfer round trip. The detailed pricing has been emailed to you. Thank you! I look forward to hearing from you, Kind regards,
Asked by Gary Callister | Mar. 16, 2017 06:01
Hi. I have a quote of US$350 for the Orchid 2 day cruise for 2 people. I was wondering if there was a price for collection and drop off from Hanoi too? Or whether there is overnight parking available? Thank you very much!
Answered by Sunny | Mar. 16, 2017 06:03
Dear Gary Callister, Thank you so much for your question. The price as you see does not include pick up and drop off, and our shuttle bus only do pick up and drop off within Hanoi Center/ Hanoi Old Quarter area. The cost is $40/person/round trip by luxury minivan. There is overnight parking available at the pier in case you wish to drive yourself, we will send you an instruction map in such case. I look forward to hear from you, Kind regards, Sunny (Ms)
Asked by jihye | Mar. 16, 2017 05:53
hi. My paln is Hai phong 4/may (airport) - Orchid crusier 1 night - Hanoi(5/may) ~ . ill be arriaved around 10:00 am, first day. 1) Can i board orchid on 4th May, arriving day? how can i get to orchid crusier ? (transportation - get a taxi personally or do you give transportation&price?) 2) after crusier tour, i want to go hanoi. how much for mini-bus you servers ? how can i make a reservation for bus for Hanoi ? 3) the costs for kayaking ? is included in the price ? ($350) thx , in advance
Answered by Sunny | Mar. 16, 2017 05:54
Dear Jihye, Thank you for your contacting us and please kindly find my comments as below for your requirement: - It is alright for you to join Orchid cruise on 04May as it is around 40 mins transfer by private cost (US $ 40 per private 4 seat car/ one way transfer) - After the cruise tour, you want to get back to Hanoi, then you could join our one way shuttle bus transfer Orchid cruise - Hanoi with the cost at US $ 20 per person. You can book the bus + private car transfer together with the cruise trip. - Orchid cruise cost: US $ 350 for 2 persons sharing 01 Suite balcony cabin for 2days 1night. - Kayaking is not included with extra charge at US $ 10 per person. If you have any question please let me know! Kind regards,
Asked by walter Bellagamba | Feb. 21, 2017 01:23
hi i will like to take the orchid cruse on july 31 for 3 day 2 night can u tell me how much will be transport from hanoi to halon bay and transpor from haolong bay to the airport, we will take a fligh at 515 pm to danang can you tell me if wi have enough time thank you walter,
Answered by Hana | Feb. 21, 2017 01:24
Dear Mr. Walter, Thank you very much for your question. We can arrange you a private car that picks up in Hanoi and drop off at Hanoi airport on the final day of the trip. The cost is $150 for 3 day 2 night use of car following this route. You will reach the airport at 2:30pm approximately so you will have enough time for the flight for sure. Best regards,
Asked by Haryung CHOI | Feb. 15, 2017 08:57
Hello. I'm wondering if this cruise is going to Ti Top Island. I saw the other cruises were going there and it seemed nice place to see Halong Bay. Could you please send full itinerary to my email ?
Asked by Jose Sikic | Feb. 15, 2017 01:58
Hi, We are from Peru and are visiting all of S.E. Asia, and have a very tight schedule. We would LOVE to go sleep in the cruise in Ha Long Bay. Our flight arrives in Hanoi at 8:30am. We should be able to board a private car by 9:00am - 9:15am at most (arranged through you). We don't mind having a non-stop drive to port of embarkation. Please tell me this would be ok?
Answered by Lisa | Feb. 16, 2017 12:22
Dear Mr. Jose, Thank you very much for contacting us. We have emailed you with details for your transfer. As Orchid cruise departs from Hai Phong, it takes only 2.5 hour if you drive straight from the airport so you will not have any problems meeting the departure time of the cruise. We are so glad to welcome you to Hanoi and Halong Bay, seeing how far Peru is from Vietnam and wish you the best of your trip.
Asked by Susan Yau | Feb. 14, 2017 06:36
We are looking at April 5 but currently it isn't available, so alternatively working on 6 April. We haven't booked any hotel in Hanoi yet. Will the pick up service be available should we book Somerset? We have a party of 4. How much is the to and fro pick up service from Hanoi to Halong Bay? Any wifi in the cruise?
Answered by Sunny | Feb. 16, 2017 12:26
Dear Ms. Susan, Thank you for contacting us. The bus can surely pick you up from Somerset Hotel, pick up time is between 9:30am and 10:00am. The cost is $40/person/round trip bus - by luxury limousine. There is wifi on board but the signal may not be stable as you are at sea. Thank you for your understanding in advance!
Asked by Gabe Kim | Feb. 14, 2017 02:45
what would be the best room for 3adults?(two adults and one 17year old) Is it possible to book a normal cabin suite(not the connected family suite) and add an extra bed?
Asked by Paul Rouvray | Feb. 02, 2017 02:24
Hi, we are a family of 5. Children are aged 14,12,8. what is the best accomodation option and price for us? looking at early July.
Answered by Lisa | Feb. 02, 2017 04:16
Dear Mr. Paul, Thank you for contacting us and we are delighted to know you will be visiting Halong Bay this July. Your family of 5 can take a family cabin or 2 adjacent cabin and we can place an extra mattress for your younger child in one of the two cabins. The latter options will cost a bit less and detailed price has been sent to your email address. If you have any other question please let me know!
Asked by Trinh Nguyen | Feb. 02, 2017 06:30
Dear Orchid Cruise staff, We're plan to take 4 days/ 3 nights cruise in Halong Bay, Do you think the a family suite can fit 4 person same room? total cost? If not 2x rooms/ cost? From July 22- 25? or 3 days is ok too. Please let me know. Thanks!
Answered by Sunny | Feb. 02, 2017 04:11
Dear Trinh Nguyen, Thank you so much for your email and if you are a family of 4, please consider our Family suite cabin for 4 persons. We can only offer 3days 2nights trip at the moment. Thank you! The cost for family suite for 4 persons have been sent to your email as our best offer. If you take 2 side by side cabins instead the price is a bit less. Shuttle luxury minivan transfer cost US $ 40 per person for round trip transfer Hanoi hotel - Halong - Hanoi hotel with pick up and see off within Hanoi Center/ Hanoi Old Quarter area. If you have any questions please let me know! Kind regards,
Asked by kayan Leung | Oct. 22, 2016 04:04
I would like to have 3D/2N on Orchid Cruise on 3 Jan 2017, and would like to have Shuttle bus services, because I am not familiar with the Hanoi map, I will stay in Mercure Hanoi La Gare Hotel, is this hotel in Hanoi Old Quarter area? Thank you so much!
Answered by Hana | Oct. 26, 2016 11:38
Thank you so much for contacting with us. As I have checked, our Orchid Cruise is available on your trip date. Its cost: $604/Suite balcony cabin for 3 days 2 nights + $40/person for shuttle bus round trip. Our shuttle bus can do pick up and drop off you at Mercure Hanoi La Gare Hotel thus please no worries. (just for your information your hotel is near the train station and about 10 minutes from the Old Quarter).
Asked by Katherine | Oct. 22, 2016 04:23
Hello, Is the Kayak included in the package or do you have to pay extra for it? Thanks
Asked by gabriella giunta | Oct. 17, 2016 11:01
Dear Sir I just wish to know if the transfer is free for the 3-days cruise and if notb how much is it fram Hanoi 1?
Asked by Neto Sa | Oct. 16, 2016 07:02
Hi there, I've just requested the reservation for the 350 option but I may want to upgrade the more luxurious one. Can you please send me an email with details about the tour? Thanks!
Answered by Cindy | Oct. 19, 2016 01:51
Dear Neto, Thank you so much for your contacting us however we are so sorry as this cruise full booked on your trip date thus please kindly consider if you could change your travel date to one day later or earlier? Please feel free to email or call us in case you need further information. If rooms are available, you can always choose to take premium balcony cabin on the second level with better view. I look forward to hear from you, Kind regards, Halong Bay Tours,
Asked by Stephan Sikic | Oct. 14, 2016 08:48
I would like to book March 31st.(2 adults) and need to know the transportation charge from Hanoi airport.
Answered by Cindy | Oct. 19, 2016 01:58
Dear Stephan, Thank you for your email and please kindly find my comments as below: - Our cost for round trip Hanoi airport -Halong - Hanoi city center is US $ 150 for 2 days1night/ private 4 seat car transfer - You can take one way private pick up from airport and return by luxury minivan, the cost is $130 in this case. It's best if you can fly to Hai Phong which is just 20 minutes from Orchid pier, that will save a considerable transfer cost for you! Should you need any further assistance, please feel free to let me know. It's my pleasure to help! With my best regards, Cindy (Ms)
Asked by jacqueline harvey | Oct. 08, 2016 06:09
i see your itinery saysthat the ship only goes to the cave and back. but your email to me mentions 4 destination. can you please clarify kind regards
Answered by Lisa | Oct. 08, 2016 11:01
Dear Ms. Jacqueline, Thank you for contacting us. May I know if you are interested in 2 day or 3 day trip so I can send you the full itinerary? For your information, this is a brand new cruise with unique routing that departs from Hai Phong instead of Tuan Chau, meaning you have to spend less time on the road (only 3 hours instead of 4 hours)- its itinerary is the most unique in Halong Bay. All cabins are spacious 36sqm and have private balcony, promising a comfortable and pleasant trip. I hope this information is helpful and please let me know if you have any questions!
Asked by Alicia | Sep. 27, 2016 12:00
family of 7,( 5 adults 2 teenagers). I like to book Orchid cruise 2days 1nite Halong Bay. can u arrange 4 in family suite n 3 in other normal suite? Do give me a good promo price, otherwise can arrange Peak/ Luxury Paradise Cruise for me? any packages with hotel? do u pick up from Movenpick ?
Answered by Lisa | Sep. 27, 2016 01:31
Dear Ms. Alicia, Thank you very much for contacting us! May I know your preferred trip date so I can work out the best price and promotion/ hotel combo for your group? As your group is 7 it is best to arrange a private minivan for transfer to Halong Bay (cost $150) and we can surely pick you up from Movenpick hotel. If you have any question please let me know!
Asked by Annette Sgro | Sep. 25, 2016 01:30
Hello, I am interested in Orchid cruise for November 17. This looks like a brand new one, can you please advise what happens if this new cruise is not finished on time and ready? Annette
Answered by Sunny | Sep. 27, 2016 01:49
Dear Annette Sgro, Thank you so much for your email and our Orchid cruise start operation in the beginning of this Nov (we already got booking during this time of period) thus please no worries about it and please kindly let me know about your group size and if you wish to spend 2days 1night or 3days 2nights on board? As soon as I received your information, I will return with more detail. Thank you! I look forward to hear from you, Kind regards,
81 Customer reviews for Orchid Cruise
Excellent
Based on 81 reviews
| Cruise quality |
|
9.6 |
| Food/Drink |
|
9.4 |
| Cabin quality |
|
9.7 |
| Staff quality |
|
9.7 |
| Entertainment |
|
9.4 |
| Outstanding: | 35 |
| Excellent: | 39 |
| Very good: | 5 |
| Good: | 1 |
| Average: | 1 |
| Mature couples: | 16 |
| Solo travellers: | 9 |
| Family with children: | 16 |
| Groups of friends: | 14 |
| Young couples: | 26 |
Comments are provided by customers who have previously taken this cruise trip
-
Ms. Chang Canada 12-07-2017
Very good
Overall the cruise was very enjoyable, staff very nice and efficient, food was great and plentiful, the only exception is the 2nd day we spent too much time on the day boat, especially the return journey back to the main cruise boat was very long. I will highly recommend this tour to anyone.
Cruise quality 8 Food/Drink 9 Cabin quality 10 Staff quality 9 Entertainment 8 -
Samantha Canada 10-07-2017
Very good
I took a 2 day trip and the trip was quite amazing. The boat is exactly as on photos. Balcony is huge and bathroom is wonderful. Staff is very very friendly and would try to help whenever they can.
Exept for the waiting lounge with clogged toilet and the so-so food, I would recommend this cruise to any other passengers.
Cruise quality 9 Food/Drink 7 Cabin quality 9 Staff quality 9 Entertainment 8 -
Amy Nguyen USA 01-07-2017
Good
Our cruise was mixed with sone good and mostly bad experiences.
The good experiences are the main staff on board the Orchid boat.
I cannot say how great they are in taking care of our accommodations and professional services. The boat manager and the one who accompanied us to the fishing village were very dedicated. The outings to Viet Hai village was interesting, the kayaking, and swimming were enjoyable.
However, we would like to know more about the area , it would have been nice if we know more about the islands and the history while we are making more than an hour ride on the boat instead of little communication.
The meal on the ship was lacking in the choices of options. For a luxury cruise, we should be able to have several options choose our food instead of the set menu option. Even when the chef made alternative non-seafood dishes for us, it was not to our liking on the second night.The lunch on the second day to Viet hai village was extremely bad and has a weird smell. Lacking experience chef on this boat is not appropriate for a luxury cruise. Again, there is no options for us to choose but rather decided for us. We did not like what the chef chose for us. This not a typical luxury concept.
Also, on the second day, we noticed that there were 4 air-conditioning unit in the dining area but none was turned on for the time that we spent on the boat.
As a result, our family had a bad case of headache and heatstroke because of the heat the entire time on the boat. It was so miserable to be on that boat in the heat of the summer. The luxury cruise price we paid for but we felt that the company had don't want to spend money to make the passengers comfortable in the extreme hot weather. Overall, the meal and accommodation on the second was just horrible and bad experiences.
We however appreciated the quiet area of Cát bà islands. The scenery was just as so beautiful and serene.
The luxury van roundtrip transportation from and to the hotel was very nice.
Overall, I would rate the 3 out of 5 for the Orchid cruise. I hope you will make improvements to make it truly a luxury cruise.Cruise quality 7 Food/Drink 3 Cabin quality 9 Staff quality 10 Entertainment 8 -
Henry Vincent Australia 26-06-2017
Excellent
Our trip to Halong Bay was extraordinary, all we booked through Blue Dragon top of the top, from the beginning the end; The food incredible , the cooking class in the evening funny and yummy, Tai Chi early morning with the scenery magic...it an incredible experience.
We were very pleased that the cruise terminal where it and we skipped part of the Ha long and all the tourists!! It well organized and very comfortable waiting there embark. When we arrived at the boat we could not belive how beautiful it . Also for me the first time I have tried kayaking!!! even make things better we saw probably about 10 or 12 Cat Ba Monkeys the second day!! The only thing we regret is the little time we had enjoy the boat, have a massage, go the little gym or sit and relax in the balcony...but it too hot anyway
Only two comments,
Drinks were a little bit on the expensive site, but this is be expected on a boat. The full day on Cat Ba (day 2 of three days)could have been Half Day, or something else needs be added this Full Day excursion, we spend much time in the village sitting there just making time go back lunch. Specially because this is a very big island , one more activity would have been great.
If it has be a Full day , probably offering two choices the passengers that are left in Cat Ba , so if they want a more active day they can book something else (even if it is at a little extra cost) or if they want a lazy day they can do what we did.
Al in all, as I said before, from the booking working with you the end of the services the cruise amazing, 5 star for sure. 10 out of 10. This is a cruise we will seriously recommend everybody. I would do it all over again with closed eyes!!!
Cruise quality 9 Food/Drink 9 Cabin quality 10 Staff quality 10 Entertainment 8 -
Mitchell Australia 23-06-2017
Very good
We've really enjoyed the Vietnam also thanks to you. Spa was great and the cruise was awesome. We loved that Orchid cruise did not go the usual path with other cruise ships. We've rarely seen any other ships. Service on the board was also really good. Rooms were very spacious with amazing bathroom. Overall we were very happy with the cruise.
Ha Long Bay itself is magical place. It was great to be there. We were only sad to see all the rubbish in the water. Hopefully it will change in the future as that place deserves it.
Hope my opinion helps.
Kind regards,Cruise quality 9 Food/Drink 9 Cabin quality 10 Staff quality 8 Entertainment 8 -
L.J. UK 20-06-2017
Average
Overall, the cruise was substandard with very real problems.
The advertisement mentioned mineral water available but only one small bottle a day, each, was provided in the room. All else was charged at exorbitant prices. I have never been on a cruise where water was sold and not provided openly. And with a 'luxury' cruise in such a hot climate, this policy not only contradicted the information provided, it resulted in higher costs and thirsty travelers.A large problem was crew member, Lee (sp?). The first day of arrival he began making some crude jokes, particularly one in which a female passenger was getting into a kayak, asked what seat to take as Lee was the second person in the kayak due to her solo traveling, with Lee responding she take the front and he will enjoy the back- turning and laughing due to the anal sex reference. The same night, he came to our dinner table and began massaging Marcene from behind. He was not asked and did so of his own accord. Who does such a thing- approaching a woman and touching her without asking her first? And to do so in a provocative manner- a massage? I pulled him to the side and plainly let him know to stop and to be more appropriate with guests- this is not a drunk sex cruise. However, the next two days and nights were uncomfortable with the thought of this pervert on board. Both M and I would have preferred being elsewhere.Thirdly, wifi was promised but not provided on board other then dinner time. Lee would approach and say the wifi was now available due to not being so any other time per satellite issues. A feeling of being tricked sets in as Lee is always taking a break (except for the massage routine) and using his laptop at dinner as this time seems a break for him. And, of course, who wants to leave a dinner table while eating and with family/friends to use their computer? Perfect way to ensure wifi is 'offered' but not really so.Also, to many parts of the tour were not completed due to 'tides.' I have a tide table, I assume Ha Long Bay follows tide schedules as well, so missing out on many advertised trips due to 'tides' seems, like the wifi, disingenuous at best. Honesty is extremely important for a business.Last, simple safety precautions were not taken. For instance, when returning to the boat from a swim, the ladder is to short and one rung is directly against the boat bumper, allowing passengers to grab the rung when the water pulls it from the boat and smash their fingers when the water pushes back. Both of us were hurt on the ladder and declined swimming opportunities due to the safety issues.The last few needs were not as important as the water and being fondled by staff. But, they do indicate a business that is not there for the clients.I cannot recommend this cruise, unhappy we spent such a large amount of money for lack of services, substandard, money incentivized policies, purposeful misinformation, and inappropriate staff.Cruise quality 7 Food/Drink 7 Cabin quality 8 Staff quality 5 Entertainment 5
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