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Orchid Classic Cruise
Departure Port: Block 32, Tuan Chau PierExcellent Based on 339 reviews
We stayed on Orchid Classic 1 for 3D2N on 4 September 2023. I want to talk about the difference in...
About Orchid Classic Cruise
Launched in November 2016, Orchid Cruise employs state of the art design with a second-to-none cruise routing. Going beyond the ordinary itinerary, Orchid will take you through the best and most hidden part of Halong Bay: it starts from Tuan Chau Pier and crosses Halong Bay and cruises to Lan Ha Bay.
With only 14 luxurious cabins on board with lowest size from 36 sqm, the cruise will promise the best trip you can take in Halong Bay. All cabins in Orchid Cruise provide full ocean view and private balcony to let you enjoy the magnificent seascape of Halong Bay. There are 5 choices of room types, namely, Suite with Balcony, Family Suite with Balcony, Premium Suite with Balcony, Family Premium Suite with Balcony, and Orchid Exclusive Suite - each with its own advantage and fitted for a specific group of travelers. All cabins in Orchid Cruise are fully equipped with advanced amenities to ensure the maximum comfort and satisfaction of customers.
Besides luxury private cabin, public amenities on Orchid Cruise are also unparalleled: beauty spa services, theme party on request, pick up services by Limousine car, luxury bar and restaurant, gym room, and so forth. A great deal of thrilling activities like kayaking, sunbathing, squid fishing, discovering amazing grotto and island, cooking lesson, etc. are awaiting you on Orchid trip.
5 things that we love most about Orchid Classic Cruise
- Exclusive departure port - only 2.5 hours from Hanoi
- Unique routing
- Extremely spacious cabin (36-72sqm)
- Luxury decoration
- All cabins have balcony and bathtub
Full Itinerary
Get picked up from your hotel (in or near Hanoi Old Quarter and not included in cabin price). Pick up time is between 8:30 - 9:00 am. Follow the newest highway connecting Hanoi and Ha Long. The road trip takes around 2.5 hours.
Upon arrival at Tuan Chau Marina, passengers will be welcomed by hospitable staff at Orchid Cruise’s lounge. After enjoying a special cup of tea, around 12.15pm, Orchid tender will transfer tourists to the main boat Orchid Cruise.
Afternoon::After check-in onboard, you will receive cruise briefing and safety instructions. Lunch will be served in the luxury restaurant on board - as you savor the exquisite Vietnamese and international cuisines, the cruise will slowly head pass beautiful islets in Halong Bay such as Da Chong, Con Vit, and Gia Luan.
Get on by to access Trung Trang Cave - the largest valley on Cat Ba Island with beautiful stalactites. After that, you will have an opportunity to swim in the crystal water of Tra Bau Area.
Later return to our cruise to watch the amazing sunset over the Gulf of Tonkin. Cooking demonstration will be held on board, or enjoy our happy hour at our Bar.
Evening:Around 7:15pm, dinner will be served. Then, you can take a rest in your own room after a long day of interesting activities, enjoy the seascape of the Bay at night or if you are into socializing, take a climb up on the top deck, try squid fishing, or watch a movie in the restaurant.
Early risers can enjoy the spectacular beauty of Halong Bay in the early morning and take part in Tai Chi class. After eating breakfast, tourists will be transferred by canoes to explore the Frog Pond area with time for swimming/ kayaking. At 8:30am, tourists will be back on Orchid Cruise for a check-out schedule. A delightful brunch will be catered at 10:00 am. Around 11:30am, the cruise returns to Tuan Chau Marina, tourists disembark and say goodbye to the cruise. Our shuttle bus will transfer you back to Hanoi. Trip ends.
Last updated 10:39 Thursday 15 Sep 2022
Important Notes
- PROGRAMS & SCHEDULES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
- Trip cancellation due to bad weather in Halong Bay:
- The cancellation decision is made by Management Board of Halong Bay on the day of the trip in case of bad weather conditions. In such case, we will make alternative travel arrangement for you on request or offer refund in accordance with the cruise policy (Read more about cancellation due to bad weather).
Cruise Inclusions & Options
- More than 30 days prior to check-in: free of charge
- From 30 to 7 days prior to check-in: 10% of total rates
- From 6 to 3 days prior to check in: 50% of total rates.
- Less than 3 days prior to check-in: 100% of total rates.
- No-Show: 100% of total rates.
- Cancellation notice must be in written form and send to us via email. Refund will be processed between 5-7 business days.
- Check in on board: 12:10pm
- Check out: 11:35am
- Return Hanoi: 2:30pm
- The FOC rate for children under 5 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults. Only 1 (one) child under 5 years old traveling with two (2) adults is allowed for FOC per cabin.
- Children from 5-11 will pay extra charge 75% of adult rate.
- Children 12 and above must pay full fare as adult.
- Peak season surcharge: Surcharge $50/person for Gala dinner applies if guests stay on board on December 24th and/or December 31st 2023 and Lunar New Year 2024 (09-10-11-12/02/2024)
- Shuttle bus: $40/ adult and $30/ child round trip. Pick up point: at hotel in Hanoi Old Quarter or in front of Hanoi Opera House
- On the second day you will travel on day boat and do not have access to mother boat and your cabin until later in the afternoon.
- Transfer from Hanoi to Cruise Pier and back - can be booked online
- Airfares, and Hotel Accommodation
- Drinks and other personal expenses
- Visa to Vietnam
- Beauty Spa Services and Massage
- Beverages and Tobacco
- All other services not clearly mentioned above
- Surcharge for New Year, Christmas
- Taxes & Service Charges
- Welcome Cocktail
- Cruise Itinerary and Program
- Entrance and Sightseeing Fees
- In-house English-speaking Tour Guide
- Luxury Cabins and Suites with A/C
- Luxury en-suite Bathroom
- Meals on board during cruise program
- International Breakfast Buffet
- Tai Chi Session
- Cooking Class
- Insurance
Asked by Katie Benbow | Nov. 29, 2023 05:09
Hi, can I check if there are massage services available onboard the cruise please? And how much extra would a massage cost and can it be booked in advance?
Answered by Cindy | Nov. 29, 2023 05:14
Dear Katie, Thank you for your email! We are so happy to hear from you! Yes, massage services are available on Orchid Classic Cruise. You can refer to the menu we have sent to your email and order it when you are on board. Should you have other questions, please feel free to contact us. Best regards, Cindy
Asked by Vikko Sung | Oct. 24, 2023 04:33
Dear Sir/Madam, We will be arriving in Hanoi from Sa Pa by train at schedule 05:25am on 22/11. We are looking at a 2D1N package starting on the same day from 22/11. If we request for pickup from Hanoi, can your shuttle come to the train station and what time can you do? In case the train runs late to Hanoi, will the shuttle wait? Otherwise, what would you suggest?
Answered by Cindy | Oct. 24, 2023 04:35
Dear Vikko, Thank you for your email! We are so happy to hear from you! For your questions: (1) The bus cannot pick you up right at the train station but you can walk to Mercure La Gare hotel (about 100m from the station) to have breakfast there and wait for the bus. As far as I know the hotel serves breakfast for $10/person and you can have a rest at the lounge too until the bus picks you up. (2) The bus will pick you up at Mercure hotel at about 8.00am and if the train is late, we can wait until 8.30am but as per our experience, the train from Sapa will not too late until 8.00am (unless there is disaster such as flood or landslide in Sapa and stop all the trains). As per the update, Orchid Classic Cruise is fully booked on 22 Nov already so can you please consider Orchid Trendy Cruise as an alternative? Should you have other questions, please do not hesitate to contact me. Best regards, Cindy
Asked by Hannah Savige | Oct. 18, 2023 03:26
Which areas of Hanoi do you drop off and pick up from? Is it only the old quarter?
Answered by Cindy | Oct. 18, 2023 03:26
Dear Hannah, Thank you for your email! We are so happy to hear from you! Please be advised our bus can pick you up in Hanoi Old Quarter and nearby as well as some other hotels in the Tay Ho area such as Intercontinental Westlake, Sheraton hotel. Can you please let me know your address to check if we can pick you up from there? Best regards, Cindy
Asked by Jelena Kovac | Oct. 17, 2023 02:38
Dear, I am interested in the overnight cruise for family of four. My question is whether pick up from Hanoi airport is possible since we arrive at 7:20am and would like to go straightly to the cruise. The same question for return if possible to be dropped of at Hanoi airport for the flight to Da Nang? Thank you in advance. Kind regards, Jelena Kovac
Answered by Annie | Oct. 17, 2023 02:39
Dear Jelena Kovac, Thank you for your question. For your family of four, we offer 7-seater car from Noi Bai Airport to Halong and return back to Noi Bai Airport at US$ 230 for 2D1N trip or US$ 255 for 3D2N trip. To make it on time, please make sure you will leave the airport by 9:00 AM. For the return trip, you will get to the airport at around 2:00 - 2:30 PM so please book a domestic flight after 3:30 PM and international flight after 4:30 PM. Please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Vicki | Oct. 06, 2023 09:28
What floor is the Family Suite (3 pax) located?
Answered by Nelly | Oct. 06, 2023 09:29
Dear Vicki, Thank you very much for sharing with us your question. Family Suite is the 2 Suite Balcony interconnecting. It is on the 1st floor of Orchid Classic Cruise. If you prefer staying on the upper floor (2nd floor), you can also consider Premium Family Suite (2 Premium Suite interconnecting). May we have your preferred travel date and trip length (2D1N/3D2N) for checking and sending you our offer please? Should you need further assistance, please feel free to contact us. Best regards, Nelly (Ms.)
Asked by Mikyun Park | Sep. 26, 2023 09:01
Hi. If I book the cruise for Oct 27th, can I book 2 Premium Suite balcony next to each other which are located on the front side of the boat? Thank you.
Answered by Jolie | Sep. 26, 2023 09:02
Dear Mikyun Park, Thank you for your question. I am very glad to assist you with your trip. If you prefer the cabin near the front of the boat, I can surely inform the cruise organizer accordingly, however, it also subjects to the availability thus I hope you understand this situation. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Kate | Sep. 26, 2023 08:55
Hi there, Do you also do transfers from Haiphong Airport, as we plan to fly in that morning the trip departs. Thank you.
Asked by Viet | Sep. 20, 2023 09:06
What's the different b/w Suite Balcony vs Premium Suite Balcony? The descriptions are the same but the price is different. Please explain? Thanks
Answered by Jolie | Sep. 20, 2023 09:07
Dear Mr. Viet, Thank you for your question. I am very glad to assist you with your trip. Yes, Suite Balcony and Premium Balcony have the same setup. However, Suite Balcony locates on the 1st floor while Premium Balcony locates on the 2nd floor. If you have any further questions, please feel free to ask us! Best regards, Jolie (Ms.)
Asked by Jen | Sep. 20, 2023 09:00
Hi, I plan on doing a solo 2D1N cruise and would like a shuttle from Hanoi Airport to Tuan Chau to start the cruise, but for departure, I plan on going from Tuan Chau to Cat Bi Airport. (1) Do the 2 trips to and from Tuan Chau have to be booked separately? How much is each way? (2) What time does the cruise arrive at Tuan Chau on the 2nd day? Can I bring my luggage since I'll be going straight to the airport after the cruise? Thank you!!
Answered by Lily | Sep. 20, 2023 09:03
Dear Jen, Thank you for contacting us! We are very happy to hear from you! (1) As per your request, we can provide the transfer options for you as follows: Hanoi Airport - Halong: private car USD 110 & Halong - Cat Bi Airport: private car USD 45. (2) After the cruise, you will be back to the port at around 11:30 AM. And our car will take you to the Cat Bi Airport at 12:30 - 1:00 PM. You can surely bring your luggage with you, so kindly no worries! We look forward to hearing from you! Best regards, Lily
Asked by Lauren | Sep. 19, 2023 08:46
We have a flight from Hanoi to Da Nang at 5:30PM, will we be able to make it in time for the flight with this cruise? Where will the shuttle bus drop us off in Hanoi?
Answered by Lily | Sep. 19, 2023 08:47
Dear Lauren, Thank you for contacting us! We are very happy to hear from you! As our shuttle bus can only pick up and drop off in the Hanoi Old Quarter, we can help arrange a private car waiting for you in the midway from Halong to Hanoi to take you to the airport. The surcharge for this private car trip to the airport is USD 10/ person. You will reach Hanoi Airport at around 3:00 PM and have enough time for your flight, so kindly no worries! Best regards, Lily
Asked by sara | Sep. 16, 2023 08:51
Hello, I am looking to book a cruise for a family of 4 adults for sometime in May. How do I request a connected room capable of sleeping 4 adults? Thanks!
Answered by Cindy | Sep. 16, 2023 08:53
Dear Sara, Thank you for your question. I am very glad to assist you with your trip. Please be advised to take connecting rooms, you need to book Family Suite room instead of 2 normal rooms. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Cindy (Ms.)
Asked by Andrea Etchevarne | Sep. 16, 2023 08:44
Hello! (1) Just wondering if each person can travel with a carry on or if there's a limit for baggage. (2) Also do you accept credit card or every cost on the boat should be paid by cash? thanks! Andrea
Answered by Cindy | Sep. 16, 2023 08:45
Dear Andrea Etchevarne, Thank you for your questions! (1) Please be advised it is possible for you to carry luggage with you during the cruise. (2) And you can pay by credit card on the boat. Kindly share with me more details about your inquiry for our further assistance. Best regards, Cindy (Ms.)
Asked by Tomáš Kratochvíl | Sep. 11, 2023 09:22
Hello, we would like to book the cruise with the shuttle bus going Ninh Binh - Ha Long - Hanoi. Is it possible to specify the location of the pickup later on? (we don't know the exact location yet)! Thank you for your answer.
Answered by Lily | Sep. 11, 2023 09:23
Dear Tomáš, Thank you for contacting us! We are very happy to hear from you! As per your request, we can arrange the shuttle bus transfer for you as follows: (1) Ninh Binh - Halong: USD 22/ person; (2) Halong - Hanoi: USD 20/ person. Please also be advised that the shuttle bus only drops off clients in the Hanoi Old Quarter. And yes, you can surely send us your pick-up and drop-off locations later. Please let us know if you want to book this transfer! We look forward to hearing from you! Best regards, Lily
Asked by Viraj | Sep. 07, 2023 09:03
(1) Hi, I would be travelling with a kid which is just 10 months old, do I need to pay any extra cost for the crib. So, if me and my wife want to participate in Kayaking, is there any possibility? (2) Secondly if we visit the cave, are infants allowed? My trip is going to be for 3D2N.
Answered by Lily | Sep. 07, 2023 09:01
Dear Viraj, Thank you for your questions! (1) As your kid is under 5 years old, he/she can stay free of charge with parents and Orchid Cruise can provide a crib for your kid. Besides, you can surely join all activities and the staff can help look after your baby. (2) While there is no age restriction for visiting caves, it is advisable to keep your child outside for their safety and easier movement. Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by anamika jain | Sep. 05, 2023 09:14
hi, I'm interested in booking the orchid cruise for 2d1n on 15th Sep for 4 people but our flight from Da Nang to Hanoi will land at 9 AM. Could you please help me how could I manage to join the cruise on the same day? We have time constraints. Kind regards!
Answered by Annie | Sep. 05, 2023 09:15
Dear Anamika Jain, Thank you for your question. If your flight is on time and you can leave the port by 9:30 AM, you can still make it on time for the overnight trip on the same day. We offer a private car from Hanoi airport straight to the cruise pier at US$ 120 for 4 persons. You can also consider Doris Cruise. This cruise starts later at around 12:15 - 12:30 so you can have a bit more time. Or may I ask if you have booked the flights? As you can also consider a flight to Cat Bi Airport in Hai Phong, which takes only 1 hour to transfer to the cruise pier. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by FRANK Frédérique | Sep. 05, 2023 09:07
We planned to spend 2 days one night from 11/19-20/23. Not speaking English very well, we would like to know what meals are included, if there is kayaking + cave. Could you give me the cruise times in order to see my organization (bus). Thank you in advance. Sincerely Frédérique
Answered by Lily | Sep. 05, 2023 09:10
Dear Frank, Thank you for your questions! (1) Please be advised that all meals on board are included in the price and there are kayaking and caving activities in the itinerary, so kindly no worries! (2) We can arrange a shuttle bus Hanoi - Halong - Hanoi round trip for you at USD 40/ person. The bus will pick you up at 8:00 - 8:45 AM at hotels in the Hanoi Old Quarter/ Hanoi Downtown. Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by Shelley | Aug. 28, 2023 09:48
We plan to join cruise on Oct 9th, 2 nights. Need hotel pick up at Solaria hotel 22 Bao Khanh Street, and on the 11th, need book taxi directly from Halong to Noi Bai International Airport. Our departing flight from Hanoi is at 5:00 PM, do we have enough time? What is the cost of the transfer?
Answered by Lily | Aug. 28, 2023 09:48
Dear Shelley, Thank you for contacting us and we are very happy to hear from you! Our shuttle bus can pick you up at your hotel, so kindly no worries. The shuttle bus Hanoi - Halong is USD 20/ person. We can surely arrange a private car to get directly from Halong to Noi Bai Aiport at USD 110/ car for 2 persons. You will reach the airport at 2:30 - 3:00, and still have enough time for your flight at 5:00 PM. We look forward to hearing from you! Best regards, Lily
Asked by Nick Bartlett | Aug. 28, 2023 09:44
Does Orchid cruises go to a cave so you can walk through it?
Answered by Lily | Aug. 28, 2023 09:45
Dear Nick, Thank you for your question! Please be advised that Orchid Cruises visit Trung Trang Cave and you will walk inside to explore the cave. Please let me know if you have any other questions! We look forward to hearing from you! Best regards, Lily
Asked by AJ | Aug. 26, 2023 08:35
Hello, very interested in the cruise. How much do we spend kayaking?
Asked by Chris Taylor | Aug. 23, 2023 09:27
Hi there! Thinking of coming on a cruise for our honeymoon in mid November, wondering if there are any beach stops on the way for swimming and sunbathing? Thanks in advance.
Answered by Lily | Aug. 23, 2023 09:27
Dear Chris, Thank you for contacting us and we are very happy to hear from you! In the 3D2N itinerary of Orchid Classic, the cruise will visit Ba Trai Dao beach for swimming and sunbathing, so kindly no worries. Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by Jithu | Aug. 09, 2023 09:13
Hi, we are a family of 4 (2 adults, 2 kids - age 11, 7) on 21 August; 2 days 1 night. When I search with this filter, the results I get is for kids inclusive right? Cause some of the rooms that say Max 2 adults 1 kid are also returned in the search.
Answered by Ellie | Aug. 09, 2023 09:11
Dear Sujith, For your trip date we still have Orchid Cruise available, and the price is as follows: If you take 1 suite cabin + 1 extra mattress: 575 USD for the family. If you take 1 double + 1 twin suite cabin: 660 USD for the family. Transfer: $40/person/round trip I hope this is useful for you! Ellie
Asked by Federica | Aug. 03, 2023 08:55
Hello, we are looking at booking a cruise on your ship for 1 night, departing on 28 Aug. We are 4 adult and 1 child (2 years old). My questions: (1) Is there an option for 2 connecting rooms?; (2) Is children food available onboard?; (3) 2 of the adults are elder people - will they be able to stay on the boat should they not be able to partake in the activities? THANK YOU!
Answered by Melissa | Aug. 03, 2023 09:01
Dear Ms. Federica, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I would like to send you my answers as follows: (1) We can arrange a connecting cabin for you free of charge. The cost for 1 cabin is $330, so for your family it will cost $660, excluding transfer. (2) Children's food is available on board. (3) The seniors can of course stay on board during the cruise activities time. There are many spaces for relaxation on the cruise trip. If you have any other questions please let me know any time! Melissa (Ms.)
Asked by SUMIT DATTA | Aug. 03, 2023 08:48
We are 3 persons (one 15-year child) want to book on 31st August 1 night trip for normal double room with an extra bed instead of family room. Is it possible?? Thanks
Asked by Jens | Jul. 31, 2023 08:38
Hello, is there also a shuttle going Ninh Binh - Halong - Hanoi? Thank you
Asked by Su Yi Xiang | Jul. 31, 2023 08:28
Hello, may I know for the 2nd day check out would there be anymore transportations for transferring back to Hanoi if I plan to stay a little longer in area of Halong bay after checking out and get back Hanoi a bit later?
Answered by Lily | Jul. 31, 2023 08:29
Dear Su Yu Xiang, Thank you for your question! As the shuttle bus only picks up at a specific time after the cruise, so you will need a private car transfer to get back to Hanoi. Or you can stay in Halong for one more night, and the next day, you can come back to the harbour at around 11:30 AM and the shuttle bus can pick you up. Please let me know which option is more suitable for you! Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by SF | Jul. 21, 2023 11:21
Hi, how do we get to explore the caves? is there a boat or do we use a kayak?
Answered by Lily | Jul. 21, 2023 11:22
Dear SF, Thank you for your question and we are very happy to hear from you! Please be advised that Orchid Cruises visit Trung Trang Cave, and you will explore this cave on foot. If you want to explore caves by kayaking or boating, you can choose cruises that visit Dark & Bright Cave, Luon Cave,... May I also your trip dates and how many people will travel so we can check availability for you? We look forward to hearing from you soon! Best regards, Lily
Asked by Candy | Jul. 20, 2023 08:28
Hello, if we fly to Cat bai international airport and land at 9am on Aug 14th, is that enough time to join the cruise? Also, how much will transfer cost? Thanks
Asked by Ines Fonseca | Jul. 20, 2023 08:15
Hello, (1) We would like to now if the early bird option has the same condition as the regular option; (2) Is the shuttle from Hanoi Old Quarter included in the price? Thank you
Answered by Lily | Jul. 20, 2023 08:16
Dear Ines, Thank you for contacting us and we are very happy to hear from you! (1) Yes, the early bird promotion offers the same benefits and services as regular options at better prices, so please no worries! (2) And for the Orchid Classic Cruise, the shuttle bus round trip Hanoi - Halong - Hanoi is USD 40/ person. We look forward to hearing from you soon! Best regards, Lily
Asked by Christin Fischer | Jul. 17, 2023 09:22
Do all the Orchid Classic Cruise boats have an outdoor jacuzzi on the sundeck? The pictures don't show the pool, but I saw it on the internet.
Asked by Jonathan | Jul. 17, 2023 09:19
Hi, I'd like to know if you offer with this cruise the possibility of having transfer service to the cruise from Hanoi, and then transfer service from the cruise to our next destination in Tam Coc, if you offer this service, could you tell me the price? Thank you
Answered by Lily | Jul. 17, 2023 09:20
Dear Jonathan, Thank you so much for contacting us! Yes, we can surely arrange the transfer service Hanoi - Halong - Ninh Binh for you: (1) Shuttle bus Hanoi - Halong: USD 20/ person; (2) Shuttle bus Halong - Ninh Binh: USD 22/ person. Should you have any questions, please feel free to contact us! We look forward to hearing from you soon! Best regards, Lily
Asked by Benjamin Ross | Jul. 06, 2023 10:47
You have said every cabin has a bathtub. Is every bathtub as pictured, next to a window with a view?
Answered by Jolie | Jul. 06, 2023 10:47
Dear Benjamin Ross, Thank you for your question and I am very glad to assist you with your trip. Yes, the bathtub is next to the window and has a view of the bay. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Maresa | Jul. 06, 2023 10:45
Hi. We are a family of 5. 2 Adult and 3 children (14,11,9) Can we stay in the family room? Or what room configiration do you suggest? Thanks
Answered by Quan | Jul. 06, 2023 10:45
Dear Maresa, Thank you for your questions! I would like to provide you with information regarding your inquiries, Family suite on Orchid classic can be occupied with 5 people as you mentioned. Extra beds are available upon request. Should you need any further assistance with your booking, please do not hesitate to contact me. Best regards, Quan.
Asked by Jenso dergoer Ting | Jul. 01, 2023 09:59
Hello, My family would arrive with a night train from Da Nang on the same morning (scheduled arrival in Hanoi at 05:25). However, I don't know how reliable these train schedules are. Do you think there is a risk we could be late for the pick-up and what do we do in such case? Thank you.
Answered by Jennie | Jul. 01, 2023 09:59
Dear Jenso, Thank you for your question and we are so happy to hear from you! According to your question, please note that the train is not very likely to get delayed so the scheduled arrival at 05:25 a.m would be safe for you to catch up with the pickup time. We can also arrange a private car for you to pick you up if there would be any lateness. Even for the worst case, if you are not in time for the cruise you can take a speedboat (with certain fees) to follow the boat. Should you need any further assistance, please do not hesitate to contact me Best regards, Jennie
Asked by IRATI | Jul. 01, 2023 09:56
Good afternoon, We would like to book 1 night at the Orchid Classic Cruise for 3 people on 15th July, and we would like to stay in Halong for an extra day after. These are my questions: (1) What does the early fee mean? Does it have any disadvantages compared to the regular fee? (2) Is it possible to book a transfer HANOI - HALONG on the 15th and HALONG - NINH BINH on the 17th? Could you give us a quotation if possible? Thanks in advance for your answer. Kind regards
Answered by Cindy | Jul. 01, 2023 09:57
Dear Irati, Thank you for your question and We are so happy to hear from you! (1) Our early bird promotion is a great deal for the guest book Orchid cruise from 1 May to 30 Sep. All the service quality remains the same without any difference so please no worries. (2) We can arrange transportation for you with quotes as follows: (+) USD 20/person for Hanoi - Halong by limousine bus; (+) USD 25/person Halong - Ninh Binh by limousine bus or USD 95 for a private car for 2 persons. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy
Asked by Le Ha Tran | Jun. 26, 2023 11:04
Would it be possible to pick us up in Hai Phong and bring us back?
Answered by Cindy | Jun. 26, 2023 11:04
Dear Le Ha Tran, Thank you for your inquiry! Yes, we can arrange a private car to pick you up from Hai Phong airport to Orchid Classic cruise and back and the cost is USD 45/car/way. Should you have any further questions, please do not hesitate to contact us! Best regards, Cindy
Asked by tran | Jun. 26, 2023 11:02
Does the family suit have two bathrooms? also does it come with transfer from Hanoi and back. Thank you
Answered by Lily | Jun. 26, 2023 11:02
Dear Tran, Thank you for your inquiries and we are so happy to hear from you! I would like to confirm that the Family Suite (2 Suite balcony connecting door) has 2 bathrooms. Regarding the transfer, a shuttle bus round trip Hanoi - Halong - Hanoi costs $40/ person. If you prefer a private car, please let us know. Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by Mukund Vijay | Jun. 21, 2023 06:06
we will be checking out of our hotel from hanoi, can we bring our bags with us? we will have 2 medium sized bags, also are the bags allowed in the shuttle bus?
Answered by Lily | Jun. 21, 2023 06:07
Dear Mukund, Thank you for your email! Yes, you can definitely bring your bags with you and the bags are allowed in the shuttle bus as well, so please no worries. May I also know your trip dates and how many people will travel so we can check availability for you? Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by Aileen Lai | Jun. 21, 2023 01:45
Hi - I am interested in booking a one way shuttle from Hanoi to Ha long as I plan to stay in Ha Long after the boat tour. I only see an option to book round trip shuttle for $40. If I only want to book one way, how do I add this to my booking?
Answered by Cindy | Jun. 21, 2023 01:45
Dear Aileen, Thank you for your inquiry! When you make a booking, you can make a note at the request note that you need only one way bus and we will arrange it accordingly. The one way bus fee is USD 20/person. Should you have other questions, please feel free to let me know. Best regards, Cindy
Asked by Jessie | Jun. 21, 2023 01:41
Hi, I am interested in the 3D2N Orchid cruise, I was wondering whether it stops by the Bright and Dark cave? Also, how much time will we get to kayak during each session? For eg. half an hour, one to two hours? Thanks.
Answered by Ellie | Jun. 21, 2023 01:42
Dear Jessie, Thank you for your question and I confirm that Dark and Bright Cave has been removed from the itinerary of Orchid and replaced with Trung Trang Cave. We will have it updated soon on our website. You will have time to kayak around 1-2 hours depending on the stopping point. Please see the file attached for the full program. Best regards, Ellie
Asked by Jess | Jun. 12, 2023 10:37
Hello, Does the orchid classic has a pool? There are 2 different boats in the pictures. One of them has a pool, the other hasn’t. Thanks.
Asked by Tammy | Jun. 12, 2023 10:34
How much is a private van ROUNDTRIP transfer from Hanoi hotel and back for 9 people?
Answered by Lily | Jun. 12, 2023 10:34
Dear Tammy, Thank you for your question. We are so happy to hear from you! Please check the prices for a private van Hanoi - Halong - Hanoi for 9 people as follows: (1) 2D1N: USD 210/ van/ round trip; (2) 3D2N: USD 240/ van/ round trip. Should you have any questions, please do not hesitate to contact us. Best regards, Lily
Asked by Lisa Do | May. 08, 2023 05:03
Hi, I was wondering if the 3days/2nights cruise include the possibility to see the bay from a view point? I also want to know if the cruise is suitable for a 5-months pregnant woman? Kind Regards, Lisa.
Answered by Helen | May. 08, 2023 05:04
Dear Lisa Do, Thank you for your question. The 3 days 2 nights itinerary of Orchid Classic Cruise will visit Lan Ha Bay and not visit TiTov Island, so that does not include seeing the bay from a view point. If you want to hike to the top for panoramic view of the bay, you can consider cruises to visit Halong Bay such as Ambassador Cruise, Paradise Elegance Cruise, Athena Luxury Cruise, Phoenix Cruise, etc. Also, the cruise is surely suitable for a 5-months pregnant woman, because when traveling on a cruise, the waves are very light so it does not affect pregnant women. Please let us know if you have any further questions about booking Best regards, Helen
Asked by Shirlyn Tay | Apr. 22, 2023 10:22
Hello, if I'm thinking of booking the cruise for 1-2 June, can I check if it is possible for me to catch a bus to Sapa at Hanoi on 2 June at 3pm?
Answered by Cindy | Apr. 22, 2023 10:23
Dear Shirlyn, Thank you for your email! We are so happy to hear from you! Please be advised that you will be back to Hanoi around 2.00 - 2.30pm so you can catch the bus to Sapa from 3.00pm for sure. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy
Asked by Amanda Brady | Apr. 01, 2023 12:11
Hello, how much is a return shuttle for 2 people to Hanoi
Answered by Helen | Apr. 01, 2023 12:12
Dear Amanda, Thank you for your email. According to your question about the transfer of Orchid Classic Cruise, the round-trip shuttle bus Hanoi - Halong - Hanoi is $40/person. If you have any further questions about your booking, please feel free to contact us Best regards Helen
Asked by Eline Vc | Mar. 31, 2023 02:10
Hi, We are interested in booking a 2 days 1 night with Orchid cruise. Would it be possible to book a one way transfer (bus or minivan) from Hanoi to the cruise? We would like to stay in Ha Long bay after the cruise, so a round trip is not really an option for us. Thanks in advance!
Answered by Jennie | Mar. 31, 2023 02:10
Dear Eline, Thank you for your email Please advise us your departure date and the number of passengers in your group so we can check the room availability on the Orchid Classic Cruise for you. According to your request, we can arrange a oneway bus from Hanoi - Halong at USD 20/person or a minivan that costs USD 140/ car/ way. Should you need any further question please let us know Best regards, Jennie
Asked by Josh Harris | Mar. 27, 2023 02:11
Hi there, Do you offer shuttle service from Ninh Binh on the day of departure? Thanks!
Asked by Iriz Yee | Mar. 24, 2023 09:37
hello .. are you able to send me a quotation for: hanoi airport private car transfer to Halong Bay 2pax round trip via expressway (10 Feb reaching 6pm/13 Feb 2024 back to Hanoi) + 3D2N boat cruise? date: 1 to 13 Feb 2024. thk u!
Answered by Cindy | Mar. 24, 2023 09:39
Dear Iriz, Thank you for your email! We are so happy to hear from you! Regarding your request, I would like to bring you our quote below: USD 110 for a private sedan car Hanoi airport - Halong hotel on 10 Feb 2024. USD 750 for a suite balcony for 2 persons from 11 to 13 Feb 2024. USD 20/person/limousine bus Halong - Hanoi on 13 Feb. => Total cost: USD 900. Should you have any questions, please do not hesitate to contact us. Best regards, Cindy
Asked by Teresa Nguyen | Mar. 20, 2023 09:27
Hi. We're a family of four (parents and two kids, age 12 and 15). If we book two cabins (one Orchid Exclusiive suite and one premium suite balcony), are the two cabins nearby ? Are there connected cabins ?
Answered by Cindy | Mar. 20, 2023 09:27
Dear Teresa, Thank you for your email! We are so happy to hear from you! The premium suite balcony can be next door to the Orchid Exclusive Suite only and I hope it is fine for you. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy
Asked by diamond tay | Mar. 20, 2023 09:21
hi there i was recommended to experience this tour at USD100+ for a 2D1N cruise. is this offer still available? i have 7 pax if the price is right for us
Answered by Cindy | Mar. 20, 2023 09:25
Dear Diamond, Thank you for your email! I am sorry that we do not have a rate of USD 100+/person for Orchid Classic cruise. The lowest rate is USD 165/person for summertime between 1 May to 30 September. Should you have any further questions, please do not hesitate to contact us. Best regards, Cindy
Asked by Elaine | Mar. 18, 2023 11:10
Hello if I book for 2 days one night would I be back in Hanoi to catch a flight at 15:30? Thanks?
Answered by Annie | Mar. 18, 2023 11:11
Dear Mr. Elaine, Thank you for contacting us. May I double check if your flight is domestic or international? If your flight is domestic, we will arrange for you a private car to take you straight to the airport. It costs US$ 100/sedan car for 2 persons and you can reach the airport at around 2:00 - 2:30 PM, which is okay for your flight. Besides, if your flight is international, please consider Ambassador Cruise or Paradise Elegance Cruise which return at around 10:30 AM and you will reach the airport at 1:00 - 1:30 PM (The other cruises disembark at around 11:00 - 12:00). Please learn more about these two cruises here: Ambassador Cruise (https://www.halongbaytours.com/cruise/president-cruise/2-day-1-night.html) and Paradise Elegance Cruise (https://www.halongbaytours.com/cruise/paradise-luxury-elegance/2-day-1-night.html). I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Mary | Mar. 17, 2023 02:15
My daughter and I are interested in the 3 day/2 nite Orchid Classic, departing on September 4, 2023. Is there a ship that departs on that date? We will be coming from Haiphong. Please advise if it would be easy for us to arrange transport to the pier. Thank you!
Answered by Annie | Mar. 17, 2023 02:16
Dear Ms. Mary, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Yes, Orchid Cruise departs everyday so I would like to send you our offer as follow: Suite Balcony cabin for 2 guests: US$ 590 + Private car Hai Phong - Halong: US$ 45. If you return to Hanoi after the cruise trip, we offer a shuttle bus at US$ 20/person/way. Can you please let me know if you want to take it? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Grahame Gavin | Mar. 16, 2023 10:29
Can you cater for vegetarian? Do all cabins have a bath?
Answered by Helen | Mar. 16, 2023 10:31
Dear Grahame, Thank you for your email Yes, we cater to vegetarians. Please note when booking for the best service. All cabins in Orchid Classic Cruise have balconies and bathtubs. If you have any questions, please do not hesitate to contact me Best regards Helen
Asked by Sean | Mar. 16, 2023 10:21
Hello, can this cruise provide pickup from Hai Phong? Thank you!
Answered by Halongbaytours Team | Mar. 16, 2023 10:23
Dear Sean, Thank you for contacting us. We do provide pickup from Hai Phong but with a private transfer, not a shuttle bus. The private car costs 50$ per way for 2 people. Should you need further assistance, feel free to ask us. Regards, Halongbaytours Team
Asked by Matthew Jefferson | Mar. 10, 2023 10:18
I am planning on taking my wife and young daughter on a Ha long bay cruise next January. I would like a 5 days and 4 nights. What do you have to offer. What does the cruise offer and the price. Thank you Matthew
Answered by Annie | Mar. 10, 2023 10:20
Dear Mr. Matthew Jefferson, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. I am sorry that at the moment there is only Stellar of the Seas Cruise that offers the 5-day-4-night trip, can you please consider it: https://www.halongbaytours.com/cruise/stellar-of-the-seas-cruise.html It costs US$ 1850 for a Junior Suite cabin for 2 adults and free of charge for your child if he/she is under 4 years old. I have sent the itinerary to your mail for your reference. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by John Bromwich | Mar. 09, 2023 10:17
Good evening , my wife and I are looking at the 3 day 2 night cruise on the 27th of April but have a domestic flight booked out of Noi Bai to Hue at 1645 on the 29th . Do you think this is possible ? Thank you. John Bromwich.
Answered by Helen | Mar. 09, 2023 10:19
Dear John, Thank you for your question. Yes, it is possible. Because the tour ends around 11-11:30 am and returning to Hanoi takes 2.5 hours. So you can definitely have a domestic flight from Noi Bai to Hue at 16:45pm, no worries. If you have any other questions, feel free to let me know anytime! Best regards, Helen
Asked by Jane | Mar. 01, 2023 09:10
Hi does this suite have the big bath tub? It is only for 1 person. Tks
Asked by Rachael | Feb. 28, 2023 10:32
Hi, I would like to enquire if the 3D 2N cruise is avail on June 9,10 and 11. I would love to be a part of orchid cruise no.2 led by Danny (Dat). He was our previous cruise manager. This time I'm bringing my friends along and would love to be hosted by him too. Do let us know. Thanks
Answered by Annie | Feb. 28, 2023 10:34
Dear Rachael, Thank you for your message. We are very glad to learn that you enjoyed your trip last time with Orchid Cruise! I am glad to inform you that Orchid Classic Cruise is still available on your travel date. Do you want to book it? We will note with the cruise organizer trying to arrange you on the boat with Mr. Danny, however, we cannot confirm it as Mr. Danny may be off on that day. I hope you understand it. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Noemi Naudi | Feb. 25, 2023 10:33
Hello, a Vietnamese friend gave me your contact and I would like to ask you for a visit Ha Long Bay (or Tu Long) in an intimate boat for 1 night (we are 2), that does not receive too many tourists. We are in the south and plan to be there around March 6th, what do you think? Thanks for your help :) Benjamin and Noemi
Answered by Cindy | Feb. 25, 2023 10:37
Dear Noemi, Thank you for your email and inquiry. Regarding your preference for a small boat, please see the options below: Orchid Classic Cruise 14 cabins (https://www.halongbaytours.com/cruise/orchid-cruise.html) - This boat goes to Lan Ha Bay - Cost: USD 420 for a suite balcony for 2 persons and USD 40/person/bus round trip. Paradise Peak 10 cabins (https://www.halongbaytours.com/cruise/paradise-peak-cruise.html.) - This boat goes to Halong Bay - Cost: USD 550 for a junior suite for 2 persons and USD 35/person/bus round trip. Signature Cruise 12 cabins (https://www.halongbaytours.com/cruise/signature-cruise.html). This boat goes to Bai Tu Long Bay - Cost: USD 320 for a junior suite for 2 persons including bus round trip. I hope this gives you something to consider. If you have any other cruises in mind, please let me know! Best regards, Cindy
Asked by Belinda | Feb. 24, 2023 10:51
Hello, What time usually does the boat dock to the Marina on day 3
Answered by Cindy | Feb. 24, 2023 10:51
Dear Belinda, Thank you for your email! We are so happy to hear from you! The Orchid cruise usually docks at 11.30am on the last day of the tour. Can you please share with me more details about your trip plan for our further assistance? Best regards, Cindy
Asked by Abby | Feb. 23, 2023 02:47
Hi, we are looking to book the 2 night Orchid Classic Cruise. Is it possible to organise transfers to the hanoi airport after the cruise rather than back to Hanoi? Thanks
Answered by Cindy | Feb. 23, 2023 02:48
Dear Abby, Thank you for your email! We are so happy to hear from you! We can arrange the bus or private transfer to Hanoi airport for you with extra charge. Can you please let me know more details about your trip plan for our further assistance? Best regards, Cindy
Asked by ramon balite | Feb. 22, 2023 10:27
we are arriving about 8am at the airport. can you pick us up from the airport? is there additional fee? thanks
Asked by Dr Rajesh | Feb. 22, 2023 10:23
Check in - 5th April. 2 days 1 night. 2 rooms- 4 adults
Answered by Cindy | Feb. 22, 2023 10:26
Dear Dr. Rajesh, Thank you for your email! We are so happy to hear from you! Please see our quote for Orchid Classic cruise, Date: 5 - 6 Apr, Guest: 4 adults, Cabin: 2 suite balcony, Transfer: limousine bus Hanoi - Halong - Hanoi => Total cost: USD 1000. Cancellation policy: More than 30 days prior to check-in: free of charge, From 30 to 7 days prior to check-in: 10% of total rates, From 6 to 3 days prior to check in: 50% of total rates, Less than 3 days prior to check-in: 100% of total rates, No-Show: 100% of total rates. Should you have any questions, please feel free to let me know. Best regards, Cindy
Asked by Stacey | Feb. 20, 2023 10:01
Hi we are looking at the Orchid Classic Cruise 3 Days/2 Nights. This is our honeymoon and i was wondering if there were any honeymoon packages available
Answered by Annie | Feb. 20, 2023 10:02
Dear Ms. Stacey, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. For your honeymoon, the cruise organizer will set your room up and offer one glass of cocktail for each of you. We hope that you will enjoy it! I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Peter Ly | Feb. 10, 2023 02:32
Please clarify. I understand that there is a fee to be picked up from a hotel in Hanoi to the cruise. After the cruise, is there a fee back to Hanoi or is the shuttle bus free to Hanoi?
Asked by Leena | Feb. 07, 2023 04:08
May I ask “are all the rooms on your cruise is in 1st floor?” I’m interested a room on 2nd floor. Thank you!
Answered by Cindy | Feb. 07, 2023 04:09
Dear Leena, Thank you for your inquiry! We are so happy to hear from you! Please be advised the suite balcony is on the 1st floor and the premium suite + exclusive are on the 2nd floor. Can you please let me know your travel date to check the availability accordingly? Best regards, Cindy
Asked by Helen Town | Feb. 04, 2023 11:46
I am a widow so is the price the same as a cabin for 2. I am travelling with family but require my own cabin.
Asked by Felix | Jan. 30, 2023 02:14
Hello, I am looking at booking the 2 day 1 night tour on the Orchid. I am wondering about the transfer from Hanoi to and from the cruise. What luggage are you able to accommodate? Would there be room for a backpack and 1 large suitcase per person?
Asked by Milena | Jan. 16, 2023 10:19
To whom this may concern, I would like to book the orchid cruise in mid February. However, I would like to inquire about my dietary requirements first and if it if possible to cater to them. I am vegan/plant-based, meaning I do not eat meat, fish, animal milk, eggs, animal yogurt, animal butter, honey, etc. Would it be possible to get vegan meals while on the tour? Best wishes Milena
Answered by Cindy | Jan. 16, 2023 10:20
Dear Milena, Thank you for your email! We are so happy to hear from you! Yes, the chef can cater to your food restriction so please no worries. The cruise usually accommodates vegan meals for other guests. Should you have any questions, please do not hesitate to contact us. Best regards, Cindy
Asked by Johnny | Jan. 12, 2023 11:52
Hi, can I bring my larger suitcase on board as I'm travelling straight to the airport after my cruise
Asked by Pricilla Toh | Jan. 09, 2023 09:33
Hi, would like to know do you provide add on service to visit surprise cave? Thanks
Asked by Cordelia Wellington | Jan. 03, 2023 01:55
Hi I would like to know how much it costs for 2 people for a reservation on the 13th January?
Asked by Siok | Dec. 19, 2022 03:55
Hi what time is the return for a orchid 2nights cruise. If my flight is 6pm, can I make it to the airport?
Asked by WOAN SHYAN | Nov. 11, 2022 02:59
Hi, I would like to know is the family connecting room come with a separate bath room and balcony?
Answered by Mina | Nov. 11, 2022 03:00
Dear WOAN SHYAN, Thank you for your question. We are so happy to hear from you. We would like to inform you that the family connecting room has a separate bathroom and balcony. If you have any further questions, please do not hesitate to contact us. Best regards, Ms.Mina
Asked by Stephanie | Nov. 10, 2022 11:43
Hi, when can I get the confirmation mail after I paid the deposit? I haven't receive it after paying for the deposit
Answered by Mina | Nov. 10, 2022 11:44
Dear Stephanie, Thank you for your email. We already arranged your Ha Long trip on 21st Nov. We are processing the cruise voucher and we will send you the voucher soon. If you have any further questions, please do not hesitate to contact us. Best regards, Ms.Mina
Asked by Kevin | Oct. 29, 2022 09:49
Has the Orchid cruise got any drink packages I can buy ?
Asked by Koh | Oct. 20, 2022 11:17
Hi, I am interested in your Halong Bay 2D/1N cruise. I fly into Hanoi on 4/11/22 at noon. Do you provide complimentary airport pickup on day 1 and drop off at Hanoi hotel on day 2?
Answered by Ellie | Oct. 20, 2022 11:18
Dear Koh, Thank you for sending us your question. I am sorry that we do not offer complimentary transfers from the airport for any cruise. For Orchid Classic the cost for transfer Hanoi - Halong - Hanoi is 40 USD/person by limousine bus. It is best you start your trip on 5th Nov as it'll be too late to join trip on 4th Nov for you. If you need further information please let me know! Ellie
Asked by Peter Hill | Oct. 08, 2022 09:41
Hello. I was interested in making a booking with Orchid Classic cruises for October 26 2022. Can I pay for my cruise using PayPal?
Asked by Kyne Low | Sep. 30, 2022 04:57
Hi, I am looking to book Orchid Classic Cruise special expat deal from 30 to 31 Dec 2022. I am travelling from Singapore on holiday, am i eligible for this promotion?
Answered by Ellie | Sep. 30, 2022 04:58
Dear Kyne Low, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. Please kindly note that this special expat deal is for guests who have a work permit or temporary residence card (TRCs) in Vietnam. As you are on tourist visa I am sorry that this does not apply. The standard rate is 420 USD per suite balcony cabin + $40/person for bus round trip. I look forward to hearing from you! Ellie
Asked by Ole | Sep. 22, 2022 02:28
Hi, We are planning a cruise 7-9 december, and have a few questions before booking: 1. When and how should we leave from our hotel in Hanoi Old Quarter on the 7th? Can you arrange it? 2. How can we get to Hanoi airport on the 9th, and when will we arrive at the airport. Can you arrange it? 3. What is the sea temperature at this time? 4. What is the price for a glass of average wine, a beer and a drink on the boat? Thank you and regards, Ole
Answered by Mellisa | Sep. 22, 2022 02:33
Dear Ole, Thank you for your question and I hope this email finds you well. Please find the answers as following. The pick up time for shuttle bus is 8:15-8:45am. For drop-off, you will reach Hanoi between 2:30pm-3:00pm. Our bus can only drop off in Hanoi Old Quarter. If you wish to book a flight after the cruise trip please book one after 5:30pm to avoid rushing between places. OR you can fly from Hai Phong which is closer to Halong Bay. Cost for shuttle bus round trip is 40 USD/person. It is normally cool but not cold at this time of the year. The cost for wine is between 4-7$ depending on what you take. Drink is 2.5-3.5$ I hope this is helpful for you! If you have any other questions please let me know any time! Melissa (Ms.)
Asked by Long | Aug. 26, 2022 11:33
1. Please confirm the cost of USD 580 (Suite Balcony) or USD 630 (Premium Suite Balcony) includes accommodation for two adults and kayaking. 2. Please indicate the approximate amount of time that will be given for kayaking on the second day of the 3 days/2 nights package. 3. The shuttle round trip costs USD 40/person. 4. Thank you.
Answered by Melissa | Aug. 26, 2022 11:36
Dear Mr. Long Nguyen, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I would like to answer your questions below: - I confirm that the rate 580 USD per cabin for 2 adults, cover all accommodation, food, activities such as kayaking. Transfer cost is $40/person/round trip and not yet included. - On the second day you will have around 45 minutes kayaking time around Ba Trai Dao beach - The detailed program is as attached file If you have any other questions please let me know any time! Melissa (Ms.)
Asked by Felix | Aug. 23, 2022 09:41
We are looking to book a 3day-2night cruise in october. After Halong Bay, our trip will continue to Ninh Binh. Is it possible to go there directly instead of going back to Hanoi? If so, what would the costs be?
Answered by Cindy | Aug. 23, 2022 09:42
Dear Felix, Thank you for your email! We are so happy to hear of your Halong trip in October! Please be advised that we do not have bus to Ninh Binh and you can book yourself online here: https://booking.baolau.com/en/s/ha-long/ninh-binh Should you have other questions, please do not hesitate to contact us. Best regards, Cindy (Ms.)
Asked by Mabel | Aug. 18, 2022 09:29
I am interested in the Orchid Classic Premium suite room. Can I confirm that the price includes a free 60 min massage? Is it for 2 pax? Also, May I know how what is the transfer from Hanoi hotel, and transfer back to Hanoi Airport as we have an evening flight out at 6.30pm? Thank you.
Answered by Melissa | Aug. 18, 2022 09:29
Dear Mabel, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I would like to answer your questions below: - All bookings with Orchid Cruise will entitle you to 60 min spa offer at Orient Spa Hanoi - The transfer details is as follow: Pick up from Hanoi Old Quarter: 8:15-8:45am. If you stay outside of the Old Quarter we can make some exception such as for Sheraton or Intercontinental Hanoi with pick up time at 8:00am. Drop off after the trip: Cruise trip finishes around 11:30-12:00 and you will reach Hanoi between 2:30pm-3:00pm. Our bus can only drop off in Hanoi Old Quarter. If you wish to book a flight after the cruise trip please book one after 5:30pm to avoid rushing between places. OR you can fly from Hai Phong which is closer to Halong Bay. We do not offer direct bus to the airport but our van can continue to the airport after dropping off guests in downtown Hanoi. The surcharge for this trip to airport is $10/person and you will reach the airport at 4:00pm. If you have any other questions please let me know any time! Melissa (Ms.)
Asked by Kate Anderson | Aug. 17, 2022 09:58
Hello, my partner and I would like to book this cruise for the 19th of October 2nights 3 days, just wondering if on the way back we could organise the bus to take us to Hanoi airport as we want to transfer to da nang that night? Thanks !
Answered by Melissa | Aug. 17, 2022 09:59
Dear Ms. Kate, Welcome back to Halong Bay! Thank you for your email and contacting us once again! I would like to send you the transfer option below: If you book your transfer with us the details will be as follows: Pick up from Hanoi Old Quarter: 8:15-8:45am. If you stay outside of the Old Quarter we can make some exception such as for Sheraton or Intercontinental Hanoi with pick up time at 8:00am. Drop off after the trip: Cruise trip finishes around 11:30-12:00 and you will reach Hanoi between 2:30pm-3:00pm. Our bus can only drop off in Hanoi Old Quarter. If you wish to book a flight after the cruise trip please book one after 5:30pm to avoid rushing between places. OR you can fly from Hai Phong which is closer to Halong Bay. We do not offer direct bus to the airport but our van can continue to the airport after dropping off guests in downtown Hanoi. The surcharge for this trip to airport is $10/person and you will reach the airport at 4:00pm. I hope this is clear to you and please let me know if you have any questions! Melissa
Asked by RECHER | Aug. 12, 2022 01:54
Hello, with my girlfriend ,we would like to book a 2d1n for the 3rd of September. We were wondering if, as you have a special offer for the orchid classic cruise, if the bus from and to Hanoi is included in the price of 320$ total, as we will be in Hanoi the 3rd and have a flight the 4th at 8pm. Thanks a lot for the reply !
Answered by Melissa | Aug. 12, 2022 01:55
Dear RECHER, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. Please kindly note that this special expat deal $160/person including transfer is for guests who have a work permit or temporary residence card (TRCs) in Vietnam. Please let me know if you have one of these documents so I can apply the expat rate for you. Otherwise the normal rate is $330/cabin + $40/person bus round trip. I look forward to hearing from you! Melissa
Asked by Fabio | Aug. 09, 2022 11:18
Do you have any Halong bay tour leaving from Hai Phong?
Answered by Melissa | Aug. 09, 2022 11:19
Dear Mr. Fabio, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. Kindly note that all cruises have moved operation to Tuan Chau Marina, there is no cruises that leave from Hai Phong. If you have any other questions please let me know any time! Melissa (Ms.)
Asked by Tania | Aug. 04, 2022 04:04
I am looking to book a cruise 1N2D, on the 29th of December for the Halong Bay Cruise for me and my husband. Would be great if you can share more information for the question below - We wanted to know whether we can be picked up from the airport and dropped to our hotel in the city center? Thank you!
Answered by Melissa | Aug. 04, 2022 04:04
Dear Ms. Tania, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I have received your request for a quotation, and wonder which type of cruise you are interested in (budget, mid-range or luxury)? Remark about Transfer to/from pier: 1. If you book your transfer with us the details will be as follows: Pick up from Hanoi Old Quarter: 8:15-8:45am. If you stay outside of the Old Quarter we can make some exception such as for Sheraton or Intercontinental Hanoi with pick up time at 8:00am. Drop off after the trip: Cruise trip finishes around 11:30-12:00 and you will reach Hanoi between 2:30pm-3:00pm. Our bus can only drop off in Hanoi Old Quarter. If you wish to book a flight after the cruise trip please book one after 5:30pm to avoid rushing between places. OR you can fly from Hai Phong which is closer to Halong Bay. We do not offer direct bus to the airport but our van can continue to the airport after dropping off guests in downtown Hanoi. The surcharge for this trip to airport is $10/person and you will reach the airport at 4:00pm. 2. If you do not book transfer with us, please see the port/pier details and take note of contact person who will meet and greet you at the pier. I look forward to hearing back from you so I can send you our best offer. If you have any other questions please let me know any time! Melissa (Ms.)
Asked by Yeow | Aug. 04, 2022 03:59
Hi, would like to check if the free 60 minute massage can be redeemed on board (i.e. on the cruise), or is it simply a voucher for a massage place in Hanoi? thanks!
Asked by Raymond | Aug. 03, 2022 09:47
Hello … how much is the 3days 2 nights cruise on the Orchid on Halong Bay for 2 people - September 7,2022. Also how much is the round trip shuttle pick up from Hanoi (old quarter) and drop off at the airport in Hanoi? thank you
Answered by Melissa | Aug. 03, 2022 09:48
Dear Mr. Raymond, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I would like to answer your questions below: --- Orchid Classic can cater to both vegan and vegetarian meals and you indicate your requirement in the booking form. Cost for 1 suite balcony for 7-9 Sep: $580; shuttle bus $40/person/round trip bus Hanoi - Halong Bay - Hanoi --- If you have any other questions please let me know any time! Melissa (Ms.)
Asked by Heather Carmody | Aug. 01, 2022 09:57
Hi what is your smoking policy on board. Thankyou
Answered by Cindy | Aug. 01, 2022 09:57
Dear Heather, Thank you for your email! Please be advised that you are not allowed to smoke in the cabin or in the restaurant but you can smoke at your private balcony or on the sundeck. Should you have any questions, please do not hesitate to contact me. Best regards, Cindy (Ms.)
Asked by Brendan | Jul. 30, 2022 02:29
Greetings! I am interested in a 3 day, 2 night cruise for 2 adults at Ha Long Bay for Monday October 10, 2022. Orchid seems ideal based on my research thus far. Are you offering any deals or discounts other than what is being offered on your website?
Answered by Melissa | Jul. 30, 2022 02:30
Dear Mr. Brendan, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. Orchid is definitely a great cruise to travel with and you can proceed with the booking on our website - it is our best available rate already! If you have any other questions please let me know any time! Melissa (Ms.)
Asked by Yeo CJ | Jul. 30, 2022 02:28
May i know whether there will be bamboo boat and kayaking included in the price?
Asked by Brandon | Jul. 25, 2022 10:44
Hi, can I please ask if this cruise includes a visit to a floating village because I don't see it in the itinerary.
Asked by Simon | Jul. 23, 2022 08:52
Hi, How will be the bed arrangement for the Suite Balcony puls for (3pax).. We are planning to reach Hanoi airport around 7:30am, is it enough time to join the cruise? Do you provide transportation services from the airport to the designated port for cruise and vice versa?
Answered by Ellie | Jul. 23, 2022 08:53
Dear Simon, Thank you for your email! The suite balcony 3 pax will have 1 double bed + 1 extra bed, or 2 twin beds + 1 extra bed. If you reach Hanoi airport at 7:30am without flight delay, you can still make it for the same day cruise. However we can only private transfer for route Airport - Halong which is $120. Best regards, Ellie
Asked by Steve Oliver | Jul. 21, 2022 05:00
Looking to book a 3 day/2 night cruise starting around the 25th October. Could you please let me know what facilities you can provide for joining from and returning to Hanoi? My wife is also a vegetarian that cannot eat spices. Would that be a problem dietry wise? Thank you for any help you can provide.
Answered by Mia | Jul. 21, 2022 05:00
Dear Mr. Steve, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I have received your request for a quotation, and wonder which type of cruise you are interested in (budget, mid-range or luxury) so I can send some options? We can prepare non-spicy and vegetarian food for your wife for sure. I look forward to hearing back from you so I can send you our best offer. If you have any other questions please let me know any time! Mia (Ms.)
Asked by Jessica | Jul. 15, 2022 09:10
Hi, we’re interested in booking an orchid cruise 2N/1D on 13 Sept’22. Is the price already include the transportation from hanoi and back? Or add an additional charge? Can you pick up us at our hotel that we’ve stayed (hanoi paradise center hotel) and drop off us at airport for next day? Thankyou.
Answered by Ellie | Jul. 15, 2022 09:10
Dear Jessica, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. The cost for bus service for Orchid Cruise is $40/person/round trip. For drop off at the airport we can bring you there after dropping off guests in Old Town, the surcharge is $10/person extra. If you have any other questions please let me know any time! Ellie (Ms.)
Asked by Evangeline Despi | Jul. 09, 2022 06:29
Hello..i saw the iterinary. I just want to ask how much do we need to pay additional for limousine from Hanoi old quarte?
Asked by nipun | Jul. 08, 2022 10:26
Hi, Is there any cruise which has pick up service from Hanoi airport?
Asked by Charles-Henri Farcy | Jul. 06, 2022 09:15
Hello , we would like to come to your cruise (3days/2nights) 6 or 7 september. The date are available ? Thank you
Asked by Wei | Jun. 27, 2022 09:14
Hello, We are arriving to Hanoi old town from Hue on 29 Jun 2022. (around 630am) Would we be able to make it to the cruise on 29 Jun? Is there still availability? Thank you
Answered by Melissa | Jun. 27, 2022 09:15
Dear Ms. Wei, Thank you for your email and we are happy to hear from you! May I know how many persons are traveling so I can check availability for you? We only have 1 cabin left on 29th Jun. I look forward to hearing from you! Best regards, Melissa
Asked by Rizki | Jun. 25, 2022 09:27
Hi guys! We're interested in booking a cruise with Orchid and since we're going to Ha Long on our own (e.g. no pick-up from Hanoi), we were curious on where and what time we would need to meet you before we get transferred to the main boat. Looking forward to hearing from you! With kind regards
Answered by Melissa | Jun. 25, 2022 09:27
Dear Rizki, Thank you for your email and we are happy to hear from you! Orchid Cruise departs from Tuan Chau and there is a reception hall at Block 32 where you can come for check in. If you need further information please let us know! Best regards, Melissa
Asked by mo nr | Jun. 20, 2022 01:43
What rooms are available for $160 per person?
Answered by Melissa | Jun. 20, 2022 01:43
Dear Sir/ Madam, Thank you for your email. The rate $160/person including bus round trip is special deal for expat/ Vietnamese who have a work permit or temporary residence card (TRCs) in Vietnam. Please let me know if you have one of these documents so I can apply the expat rate for you. For non-expat the cost is $165/person excluding bus. If you have any other question please feel free to contact me! Best regards, Melissa
Asked by jay | Jun. 17, 2022 10:14
Hello, I'm interested in booking Orchid Classic Cruise for 12-13 Jul. However, we have a flight from Hanoi to Da Nang 13 Jul 8:20 pm to catch. Do you think we can make it in time?
Answered by Melissa | Jun. 17, 2022 10:15
Dear Mr. Jay, Thank you for your inquiry! All cruises will finish around noon and you will return to Hanoi at 2:30pm so there's plenty of time before you need to take the flight. If you need any further information please let me know! Best regards, Melissa
Asked by Audrey | Jun. 14, 2022 11:19
Hello, I’m interested in doing a 3D2N cruise but I am flying in from Ho Chi Minh City. Should I fly into Hanoi Airport or Van Dan Airport? Can you arrange for a transfer from either one? What time flights should I booked? thank you/
Answered by Melissa | Jun. 14, 2022 11:20
Dear Audrey, Thank you for your email and we are happy to hear from you! You can fly to Hanoi Airport and the distance is 3 hours. I suggest you arrive at the airport before 7:30am, just in case there is flight delay. You can also fly to Van Don and the distance is 40 minutes. In this case please book flight to arrive before 10:00am just in case there is flight delay. If you need any further information please let me know! Best regards, Melissa
Asked by Raymond Ho | Jun. 03, 2022 09:31
Hello, would like to book 2d1n cruise for 2 pax on 13 June, can i confirm if the itinerary includes kayaking and massage? Also is transfer from Hanoi included in the booking price? Thank you.
Answered by Melissa | Jun. 03, 2022 09:02
Dear Mr. Raymond, Thank you for contacting us with your request. I would like to confirm that we still have cabin available on your trip date. The cost includes kayaking and spa offer at Orient Spa in Hanoi. For transfer the cost is $40/person/round trip by shuttle bus. If you need further information please let me know! Best regards, Melissa
Asked by Joanne | May. 28, 2022 09:44
Hi, may I have your rates and itinerary for 3D2N tour. 2 pax on 25th June 2022? May i know how far is Draha Halong Hotel to the port? Will there be any shuttle service from hotel to port? Thank you!
Answered by Melissa | May. 28, 2022 09:44
Dear Ms. Joanne, Thank you for your email and we are happy to hear from you. The cost for 1 suite balcony cabin for 2 persons is $580. Please see the itinerary attached. From Dhara hotel it is around 30 minutes by taxi to Tuan Chau Pier. I am sorry that we do not provide shuttle bus service from this area. If you need further information please feel free to contact us! Best regards, Melissa (Ms.)
Asked by kelly | Apr. 27, 2022 09:14
Hi, i am looking at booking the 3 days/2 night ha long bay cruise on April 29. I would have a flight leaving on May 1st from Hanoi airport at 6pm. Would it be possible to be dropped to the airport in time and how much would transport cost? Thank you
Answered by Melissa | Apr. 27, 2022 09:16
Dear Ms. Kelly, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I am sorry that we are fully booked for 3 day 2 night trip on 29th April so can you consider changing to 2 day 1 night instead? I look forward to hearing from you soon! Best regards, Melissa
Asked by Tam Le | Apr. 16, 2022 08:59
Hello, I am inquiring about availability and pricing for the Orchid Cruise for 3 pax, 3days/2nights, departing May 2, 2022. Family Suite. Could you please confirm availability and pricing before I book through the website? I would need transfer from Hanoi and back. Thank you. Tam LE
Answered by Melissa | Apr. 16, 2022 08:59
Dear Ms. Tam Le, Thank you for your email and we are happy to inform you that Orchid Cruise is available for 3 day 2 night trip. I would like to summarize your trip details again below: Orchid Cruise Date: 2-4 May Guests: 03 Option 1: 1 suite balcony cabin + 1 extra bed. Cost without transfer: $800 Option 2: 1 family suite cabin (connecting 2 cabins). Cost without transfer: $1060 Transfer: pick up and drop off round trip for $40/person/round trip. If you wish to book this trip please let me know! Should you need any further assistance from us, please do not hesitate to ask in advance. Many thanks with best regards, Melissa (Ms.)
Asked by Keri Matwick | Apr. 01, 2022 01:52
Greetings, I am inquiring about availability and pricing for the Orchid Cruise, 2 expat adults, May 17, 2022. Suite w Balcony. We would need pick up from Hanoi and back. Thank you, Keri Matwick
Answered by Hallie | Apr. 01, 2022 01:51
Dear Keri Matwick, Thank you for contacting us! As I have checked, the Orchid cruise is still available on your trip date. The Suite balcony cabin costs: $280/cabin for 2 people including shuttle bus round trip. This is our special deal for customers who are expat in Vietnam I have sent the deposit payment link via email. After your payment, I will process your booking and get back to you with the confirmation voucher. If you need any further assistance, please do not hesitate to contact me I'm looking forward to hearing from you soon Best regards, Hallie
Asked by Jessica | Mar. 26, 2022 11:42
Hi, is there availability for 3D2N tour, 2 pax, to depart on 1-May 2022? Could i get the full rates and updated itinerary too? Thank you!
Answered by Hallie | Mar. 26, 2022 11:43
Dear Jessica, Thank you for contacting us! As I have checked, the Orchid Classic cruise is available on May 1st for 3 days 2 nights The Orchid Classic Cruise with Suite Balcony Double cabin costs $550/cabin for 2 people and $40/person for shuttle bus round trip Please kindly check the itinerary I have sent to your email and let me know if you have any questions. Also if you need any information about visa to Vietnam, accommodation or other services please do not hesitate to contact me. I'm looking forward to hearing from you soon. Best regards, Hallie
Answered by Hallie | Mar. 26, 2022 11:43
Dear Jessica, Thank you for contacting us! As I have checked, the Orchid Classic cruise is available on May 1st for 3 days 2 nights The Orchid Classic Cruise with Suite Balcony Double cabin costs $550/cabin for 2 people and $40/person for shuttle bus round trip Please kindly check the itinerary I have sent to your email and let me know if you have any questions. Also if you need any information about visa to Vietnam, accommodation or other services please do not hesitate to contact me. I'm looking forward to hearing from you soon. Best regards, Hallie
Answered by Hallie | Mar. 26, 2022 11:43
Dear Jessica, Thank you for contacting us! As I have checked, the Orchid Classic cruise is available on May 1st for 3 days 2 nights The Orchid Classic Cruise with Suite Balcony Double cabin costs $550/cabin for 2 people and $40/person for shuttle bus round trip Please kindly check the itinerary I have sent to your email and let me know if you have any questions. Also if you need any information about visa to Vietnam, accommodation or other services please do not hesitate to contact me. I'm looking forward to hearing from you soon. Best regards, Hallie
Asked by Kim Hamann | Nov. 29, 2021 03:07
Hi Orchid Cruise We arrive from China to Hanoi on July 18 at 10.45 we would like to go on a 2 day trip with you. we will be leaving again Friday July 22 from hanoi at 0700 can you recommend how we arrive at your location? and return after the trip? can we reach it on monday? or should we wait until Tuesday? regards Kim
Answered by Cindy | Nov. 29, 2021 03:09
Dear Kim Hamann, Thank you for your question! Please note that our shuttle bus will take the clients to Halong bay from Hanoi at 8.30 - 9.00 am and come back here at around 2.30 pm the following day. Since you will arrive in Hanoi at 10.45 am on July 18, I am sorry that you cannot make it for the trip on the day. You can consider staying in Hanoi for 1 night and then take the trip on July 19-20. I hope my suggestions would work or if you have any other idea, please feel free to let us know! Best regards, Cindy (Ms.)
Asked by Mari Jerkku | Oct. 13, 2021 07:27
How much is the bus transport (return) From Hanoi in October for 2 people? Does the boat wait if the bus is late because of traffic jam or is it on our risk?
Answered by Jolie | Oct. 13, 2021 07:30
Dear Mari Jerkku, Thank you for your question! The shuttle bus costs US$ 40/person/round trip. In the case of traffic jams, all the buses will be late thus the boat will surely leave later but this situation rarely happens. Should you have any further questions, please feel free to ask us! Best regards, Jolie (Ms.)
Asked by Tori | Aug. 30, 2021 08:45
Hello, We are trying to book a 2 day cruise for Feb 17 2022, we received our booking details and booking ID but the email says "Your booking is not confirmed until we receive your payment and a voucher is sent to your email." We put in credit card information when booking so don't know how we can confirm our payment.
Answered by Hana | Aug. 30, 2021 08:58
Dear MTori Wong, Thank you so much for your booking with us! However, I am sorry that we have not received your payment. I have sent you an email with a new link to pay for a deposit, please help me to check it. Should you need any further assistance, please feel free to contact us! Best regards, Hana (Ms)
Asked by Ed | Aug. 25, 2021 03:32
Hello, I'm looking at the 6th of December with 2 adults and two children (2 & 4 years old) What would be the best room? our 2 yr old would be fine in a cot and our 4 year old in a small bed or mattress on floor. What do you recommend?
Answered by Cindy | Aug. 25, 2021 03:34
Dear Ed, Thank you for your inquiry! Since your children are still small, you can take one room to save cost. The room is 36m2 so it is big enough for your family. One child can share bed with parent and the 2 year old child can get a free baby cot. If you still want to add an extra mattress for the 4 years old child, it is still ok but with higher fee. Please contact us for more information. Look forward to hearing from you. Best regards, Cindy (Ms.)
Asked by Adam Cs. | Jul. 27, 2021 04:45
Hi, I would like to ask how would be your exclusive suite for your 3D2N trip? Because on the web page it shows the same price for 2D1N crusing. Thank you very much, Adam
Answered by Mary | Jul. 27, 2021 04:47
Dear Mr. Adam, Thank you for your question! The cost for Exclusive Suite cabin for 3D2N tour is 1120USD for 2 people. The shuttle bus round trip: 35USD per person. I have sent the itinerary for 3 days tour to your email, please help me to check it. Could you provide me your travel date so I can check availability for you? I hope to hear from you soon and please let me know if you have any inquiries. Best regards, Mary (Ms.)
Asked by Cathy Agne | Jul. 14, 2021 02:31
My husband has limited mobility and uses a small (smaller than standard wheelchair) fully collapsible electric scooter for extended walking. He does not require special bathroom or shower. We travelled through Myanmar/Burma with no problem. Is your cruise suitable for him?
Answered by Hana | Jul. 14, 2021 02:36
Dear Ms. Cathy Agne, Thank you for contacting us! Actually, we already serve those who use the wheelchair before thus I think it would be no big problem. The staff on the boat would be very glad to assist you if you need any help as well. Should you have any further questions, please feel free to ask us! Best regards, Hana (Ms.)
Asked by Lyndsay | Jun. 28, 2021 11:13
Hi we are interested in October 2021 1 day cruise - our flight will arrive at 9:20am - if we arrange for a private car transfer will that give us enough time to make it to the boat before departure? thank you
Answered by Jolie | Jun. 28, 2021 11:15
Dear Lyndsay, Thank you for your question. The check-in time is 11:30 AM and normally it takes around 2,5 hours transfer from Hanoi to the pier thus I am sorry that if you arrive at 9:20 AM, it is quite late actually. Can you please kindly consider to stay one night in Hanoi and then take the cruise the following day? The cruise has a Limousine shuttle service from hotels in Hanoi Old Quarter thus it is very convenient. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Mital Parmar | Jun. 16, 2021 11:04
Hi I am interested on Dec 28th. Traveling with 2 children. How do I request connecting cabin? Also, where do I need to specify the food preference for allergy? Thanks
Answered by Cindy | Jun. 16, 2021 11:06
Dear Mital Parmar, Thank you for your interest in our service. Please be advised you need to book a Family cabin to get connecting cabins. And you can specify the food preference in our special note or we normally also require that info after your booking is confirmed. Feel free to get back to us if you have an expected travel date or any further inquiries. Best regards, Cindy (Ms.)
Asked by PADRAIG BYRNE | Jun. 15, 2021 03:31
Hello, I am wondering if I am already in the halong bay area, will I be able to join the tour from there instead of getting the bus from hanoi
Answered by Jolie | Jun. 15, 2021 03:57
Dear Padraig Byrne, Thank you for your inquiry. Yes, you can surely join the cruise from the pier, not from Hanoi. However, please note that Orchid Cruise starts from GOT Pier, Hai Phong and if you are staying in Halong, it will be around 1-hour driving. We offer a private car from Halong to Hai Phong at US$ 50/sedan car for 2 persons, please kindly let us know if you need this service. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Alex | Jun. 05, 2021 09:31
Hi team, does our family with 2 little kids fit a Suite Balcony room? Thanks!
Answered by Mary | Jun. 05, 2021 09:32
Dear Mr. Alex, Thank yor for your interest in our service. The Suite Balcony Room does fit 2 adults and 2 kids. However, for the most comfort, you should book an extra bed for one kid and the other shares the bed with parents. Otherwise, the Family Connecting Suite will be the most ideal option for your family. I hope this works for you. Should you need more information, please feel free to ask. Best regards, Mary (Ms.)
Asked by ELISA | Jun. 04, 2021 04:07
Dear Sir or Madam, are all the meals included on the price? moreover, why it takes 2:30h from hanoi to Halong Bay while there are other companies saying it takes 4 hours? thank you!
Answered by Jolie | Jun. 04, 2021 04:09
Dear Ms. Elisa, Thank you for your questions. Yes, all meals are included in the price, however, please note that drink is excluded. You will order and pay for it on the boat. Besides, please note that Orchid Cruise is in Hai Phong and it takes 2,5 hours transfer only. Actually, nowadays, it takes around 2,5 hours to transfer to Halong only as well since the new highway has been launched and almost all of the cruises start going this way instead. If you have any further questions, please feel free to ask us! Best regards, Jolie (Ms.)
Asked by Narayana Moorthy R | May. 12, 2021 05:12
Hi Team, i have booked a cruise service and the point of embark / boarding is mentioned as Got Pier. May i know where is this Got Pier as i dont find the same in map. Regards,
Answered by Hana | May. 12, 2021 05:15
Dear Narayana Moorthy R, Thank you for your questions. GOT Pier is at Cat Hai, Hai Phong City. Please follow this link for the maps of the pier: https://goo.gl/maps/sKYgdoR4d4pHYjvs7. I hope this helps and please let me know if you need any further information! Best regards, Hana (Ms.)
Asked by Chow | Mar. 21, 2021 02:03
Your website mentions unique routing - what is its meaning? Do you mean your cruise ship can avoid all the crowd in Halong Bay? Do you provide shuttle bus pickup and drop off at Hilton Garden Inn Hanoi?
Answered by Jolie | Mar. 21, 2021 02:05
Dear Chow, Thank you so much for contacting us! Yes, Orchid Cruise visits Lan Ha Bay which is less crowded than Halong Bay. The cruise does offer a shuttle bus round trip from Hilton Garden Inn Hanoi at US$ 40/person round trip, please let us know if you need this service. Should you have any further questions, please feel free to let us know! Best regards, Jolie (Ms.)
Asked by Eva Reinholz | Jan. 08, 2021 02:18
Hello, we are interested in the 2 Night cuise from 21 March till 23 March. I have got just one question. We need to reach the Sapa Express Bus in Hanoi old quarter on 23 March at 3pm. Is this fine with the transfer limousine service? Thank you
Answered by Cindy | Jan. 08, 2021 02:19
Dear Eva Reinholz, Thank you for your question. My name is Cindy from Halong Bay Tours department and I am very glad to assist you with your trip. For Orchid Cruise, the bus will return to Hanoi Old Quarter at around 2:00 PM thus you will have enough time for the bus, please no worries. I hope my info would be helpful and please feel free to let me know if you have other inquiries. Best regards, Cindy (Ms.)
Asked by Ami | Dec. 23, 2020 10:11
Hello - I am interested in the 2D/1N HaLongBay cruise. Do you offer the following activities: Kayaking, Climbing to the top of Ti Top, and seeing ha long bay? We are not interested in the surprise cave or pearl farms. Does this cruise accommodate that?
Answered by Mary | Dec. 23, 2020 10:23
Dear Ami, Thank you for your question. Kindly note that Orchid Cruise departs from Got Pier and visit Lan Ha Bay which does not include the trip to Ti Top island or Surprising Cave. If you would like to go to Ti Top island, kayaking, and seeing Halong bay, you can consider President Cruise (https://www.halongbaytours.com/cruise/president-cruise.html) or Paradise Elegance Cruise (https://www.halongbaytours.com/cruise/paradise-luxury-elegance.html). Both cruises depart from Tuan Chau Pier and visit Halong Bay. Besides, they have a fixed itinerary to Surprising cave and pearl farm, but optional, thus it is also a good idea if you stay and relax on the sundeck of the cruise. I hope this helps. Should further information needed, please feel free to ask us. Best regards, Mary (Ms.)
Asked by Elisabeth | Dec. 04, 2020 03:22
Hey, we would like to book the 2days/1night tour on a Suite Balcony. But we would like to get picked up in Hanoi an come back to Haiphong because we need to fly from Haiphong to Danang. Is this possible? Or do you offer an other tour that makes that possible?
Answered by Cindy | Dec. 04, 2020 03:25
Dear Elisabeth, Thank you for your email. My name is Cindy from Halong Bay Tours department and I am very glad to assist you with your trip. As per your sharing, you can take the shuttle bus one way from Hanoi to the cruise pier at US$ 20/person/way. After the cruise trip ends, you can simply take a taxi to Hai Phong Airport for the most convenient, it is just around 30-40 minute drive. I hope my info would be helpful and please let me know if you have any other inquiries. Best regards, Cindy (Ms.)
Asked by Gabriela Morales | Nov. 20, 2020 04:50
Hi We're a couple and would like to book for March 9th for 3 days/2 nights but we also want to take the Hai Au tour. Is is possible to get dropped off at the aviation site once the tour ends? Also, Can we choose a shuttle bus time to return to Hanoi?
Answered by Amber | Nov. 20, 2020 04:58
Dear Gabriela Morales, Thank you for your email! Please kindly be advised that Orchid cruise departs from Got ferry in Hai Phong while Seaplane departs from Tuan Chau Marina so they are far from each other around 1-hour drive. If you want to take Seaplane you should choose the cruise which departs from Tuan Chau, so after cruise tour, the staff from the Seaplane office will drive an electric car to the cruise port to pick you up (subject to availability). If you still want to take the Orchid cruise then you need to book a private car to Tuan Chau marina to take Hai Au tour. Furthermore, there is only one time-frame for the shuttle bus to back to Hanoi which is at 11:30 AM. Therefore, if you do a Scenic tour by seaplane, you need to arrange the transfer back to Hanoi by yourself or we can arrange a private car for you. Please discuss with your partner and let me know your final decision for your trip so I can arrange everything for you. I am looking forward to hearing from you soon. Best regards, Amber (Ms.)
Asked by Ekta | Nov. 12, 2020 09:23
Hello! Do you have vegetarian options for the meals
Answered by Jolie | Nov. 12, 2020 09:24
Dear Ekta, Thank you for your questions. Yes, the cruise does offer vegetarian meals. We will reconfirm your food request when your booking is confirmed thus please kindly advise us then. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Pat Ellis | Nov. 09, 2020 02:18
Hello, I was looking to possibly book a 3 day cruise for July 7th. I just wanted to make sure that the cruise will run because I know there aren't as many tourists currently in Vietnam because of the pandemic. If there s a better day to book the cruise with more bookings then maybe we can book for that time. Please let me know what is best.
Answered by Hana | Nov. 09, 2020 02:24
Dear Mr. Pat Ellis, Thank you for contacting us with your request. At the moment we accept bookings daily for Orchid Cruise for July 2021 so please do not worry. You can book online or via email. I have sent you the detailed itinerary and price for 2021. We look forward to hearing from you! Hana (Ms.)
Asked by Tristan Butler | Jan. 21, 2019 09:57
Hello, I am looking at booking this cruise on 23 January - 24 January. I am also looking at a flight out of Hanoi at 5:40pm on the 24th of January. Will I be able to make it to my flight after this cruise?
Answered by Sunny | Jan. 21, 2019 09:58
Dear Ms. Tristan Butler, Thank you for your email. My name is Sunny from Halong Bay Tours department and I am very glad to assist you with your trip. As far as I know you are interested in our Orchid cruise on 23 Jan for 2days 1night, at the moment, we still have 01 Suite balcony cabin available on your trip date with the cost at US $ 434 for 2 persons sharing 01 cabin Shuttle bus transfer round trip with pick up and drop off within Hanoi Old Quarter area cost US $ 35 per person. => Total cost will be US $ 504 Because we cannot keep the cabin on hold without payment deposit thus please kindly consider and return to me if you wish to go ahead with us. It's my pleasure to help! I am looking to hear from you, Kind regards, Sunny (Ms)
Asked by marcella | Jan. 11, 2019 12:17
dear Sirs, we are planning a 3 days cruise from 8th/november/2019 on Orchid Cruise for 3 people and your web site showed a USD 1060 price included taxes and fees. Is the transfer from Hanoi included in the price? We also have an option to get a flight from Hanoi in the same day the cruise ends at 15H20. Do you think if you get a private transfer we will be able to get this flight? thank you in advance for your attention
Answered by Jolie | Jan. 11, 2019 12:18
Dear Ms. Marcella, Thank you for your email and question! Our cost of US$ 1060 does not include transfer. The cost for the shared Limousine bus is US$ 35/person/round trip or US$ 18/person/way. Also, we can arrange for you a private car from the pier straight to the airport at an extra cost of US$ 120 for 3 people. You will reach the airport at around 14:00 thus it would be fine if your flight is domestic. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Luisa Lembi Nogueira Queiroz | Jan. 09, 2019 10:48
Hello! My name is Luisa and I am interested in making a reservation for the 3days/2nights Orchid Cruise. However, before making the reservation I would like to know if it's possible to arrange the transfer from Ninh Ninh, instead of making it from Hanoi. On the way back from Halong Bay may husband and I would go to Hanoi. How much would the transfer be? Kind Regards, Luisa
Answered by Hana | Jan. 09, 2019 10:50
Dear Ms. Luisa Lembi Nogueira Queiroz, Thank you for contacting us with your question! We can arrange private car that picks you up from Ninh Binh to Hai Phong. The journey is 3 hours and the cost is $90/private car one way. After the trip on Orchid you can join the shuttle back to Hanoi and the cost is $15/person for this bus service. May I know your trip date in order to check availability for you? If you have any questions please let us know!
Asked by Dan Polak | Dec. 11, 2018 10:29
Hello, I would like to book this for January 7th, 2019. I have a flight at 19:00 on January 8th in Hanoi. When will we be back in Hanoi on January 8th? Do you think there will be enough time for me to make the flight? Thank you
Asked by Sebastian P. | Oct. 03, 2018 02:42
Hi! I am looking to book this for December 23rd for the 2D1N cruise. It will be part of my honeymoon! We are staying at JW Marriott, is the pick up included? Also, how is this bay different to Halong Bay? Do we get to see the fishing villages as well? Thank you
Answered by Jolie | Oct. 03, 2018 02:44
Dear Sebastian, Thank you for your email. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. I am sorry that the bus can only pick you up from Hanoi Old Quarter thus you will have to take a taxi to our office for the bus. Lan Ha Bay is a new area thus it is quieter with fewer tourists. I am sorry that fishing village is not included, I would like to send you the cruise's itinerary as attached to your email, please help me to check it for more information. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Michelle Leung | Sep. 07, 2018 10:09
Hi - I wanted to confirm if you have 2 rooms for 9/27/18 - 9/29/18 on Orchid Cruise? The actual website says sold out. Please advise.
Answered by Jolie | Sep. 07, 2018 10:09
Dear Ms. Michelle Leung, As I have checked, Orchid Cruise is still available on your travel date. However, we have few cabins left thus please decide soon if you wish to take it! I hope to hear from you soon and please let me know if you have any other questions. Best regards, Jolie (Ms.)
Asked by Billy Cook | Aug. 12, 2018 12:46
Hello, On 19th to 20th November 2018, are there available cabins for 4 people? Does the price include transportation from Hanoi and back? Any special rate for 4 people?
Answered by Lisa | Aug. 12, 2018 12:48
Dear Mr. Billy Cook, Thank you for contacting us with your questions. I would like to confirm that we still have available cabins on 19th November (2 rooms for 4 persons) for your group. The cruise cabin price does not yet include transfer round trip by shuttle bus ($40/person/round trip). At the moment we have early bird rate for booking 2 months in advance of trip date. If you have any other questions please let us know! Lisa (Ms.)
Asked by Sourav Das | Jul. 25, 2018 05:09
Hi, we wanted to book the Orchid Cruise for 3 days from the 12th of September and wanted to understand the price, the website says USD 880 is that the correct information for 3 people for 3 days 2 night package. And this includes the bus transfer from Hanoi and back ?
Answered by Cindy | Jul. 25, 2018 05:10
Dear Sourav Das, Thank you for your email. I confirm that the price $880 is for 3 persons sharing one cabin on Orchid cruise for 3 day 2 nights package (special rate in September with kayaking and shuttle bus included in price). At the moment we still have cabins available on your trip date. If you wish to proceed please let me know!
Asked by AGNES LUIGIPARANA | Jul. 25, 2018 05:06
Hello, i am interested to go for the 2D1N cruise. However i have a 4pm flight on the second day after disembarkation. Would it be enough time for me to catch the flight on the 2nd day?
Answered by Cindy | Jul. 25, 2018 05:06
Dear Agnes Luigiparana, Thank you for your email. My name is Cindy from Halong Bay Tours department and I am very glad to assist you with your trip. For the flight at 4pm on the second day, you should take a private car to go directly from the port to the airport. We can arrange the car for you at rate US$130 for 2 persons. Kindly share with me more details about your inquiry for our further assistance. Best regards, Cindy (Ms.)
Asked by Willie | Jul. 23, 2018 04:54
Is this still available for two people on 8/14/18?
Answered by Jolie | Jul. 23, 2018 04:59
Dear Mr. Willie, Thank you for your question! At the moment we still have 1 cabin left on Orchid Cruise for 14 August for 2 day 1 night trip. Should you wish to book please follow the instruction on our website or we can also send you a manual link for the deposit payment. Kind regards,
Asked by Catrine Budtz | Jul. 23, 2018 04:53
Hi. We are thinking about booking a 2n3d trip from 31 july. Is there a "Suite Balcony" cabin available on this dates? On Orchid Cruise own website is it fully booked.
Answered by Cindy | Jul. 23, 2018 04:54
Dear Catrine Budtz, Thank you for your email. My name is Cindy from Halong Bay Tours department and I am very glad to assist you with your trip. As I have checked with Orchid cruise organizer, it is correct that this boat is fully booked on 31 July already. Can you change the dates? Or may I suggest you another one? For example you can consider Orchid's sister cruise: Azalea Cruise which has available cabin on this date. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Cindy (Ms.)
Asked by Naiha Tee | Jul. 23, 2018 02:51
Hi, We would like to book an Orchid Cruise for 3 people on the 10th of Nov 2018, for 3days & 2nights. Would transfers from and back to Hanoi be included? What are your best recommendations for booking a room? Thanks!
Answered by Jolie | Jul. 23, 2018 02:54
Dear Ms. Naiha Tee, Thank you for your email. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. At the moment we still have available cabin on 10 November. The cost for triple sharing cabin (suite + extra mattress) is $1060. We also have early bird promotion where you can save 5% from this rate or $53. So the cost is $1007 after discount. Please also note that the bus cost is not included in the cabin cost and it is $40/person/round trip. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Aimee Kettoola | Jun. 21, 2018 11:35
Hi, I am very interested in your cruise but need to know a few more details. My husband and I and 18 month old daughter will be travelling. Is your cruise suitable for a toddler or will it be frustrating for the other guests? Do you provide a cot and high chair? Is the transfers to a from the islands flexible- i.e. if she needs to have a nap can we head back to the boat early? or leave for an excursion later if she is still napping? Can I have a small meal for her served earlier for dinner around 6pm? Do you provide appropriate sized life jackets for toddlers or should I bring my own? Are there safety gates on all the stairs? How long is the travel time between Hanoi and the cruise? And on the return stretch are you able to deliver us directly to the airport instead of our hotel? Thank you Aimee
Answered by Jolie | Jun. 21, 2018 11:37
Dear Mrs. Aimee Kettoola, Thank you for your email. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. We did arrange Orchid Cruise for other families with young children before and 95% of the feedback have been excellent thus I believe it would be no problem. The cruise can surely arrange the cot and high chair in the restaurant for your baby. I would recommend you to take 2 days 1 night trip only since for 3 days 2 nights trip, on the second day you will transfer to a day boat for activities and it is not suitable for children. For 2 days 1 night trip, you can consider to take the activities or stay in your cabin for rest. However, the itinerary of Orchid Cruise is mainly for relaxing thus I hope it is not a big matter for your family. The dinner is at around 7:30 PM. However, if you need to prepare the meals for her earlier, you can ask the restaurant and please inform them soon for the best assistance. For the life jacket, I am sorry that there is only one size for children. You can bring her own life jacket along if needed. The stairs are safe, no worries. The transfer time between Hanoi - Orchid Cruise is around 2,5 hour and you will have a break on the way. I am sorry that the shuttle service is for hotels in Hanoi Old Quarter only. When you get back to the center, you can take a taxi by your own to the airport. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Jerzy Zioto | Jun. 19, 2018 07:10
Hello! I'm interested in your 3 days cruise for two persons and I would like to ask if there is a gluten free option in your menus? Thank you in advance for our answer.
Answered by Sunny | Jun. 19, 2018 07:11
Dear Mr. Jerzy Zioto, Thank you for your email and question! For your requirement for food, kindly no worries as we could offer gluten free option for you. I hope to hear from you soon and please let me know if you have any other inquiries. It’s my pleasure to help! Best regards, Sunny (Ms)
Asked by Jesslyn | Jun. 15, 2018 04:17
Hi, I'm a group of 5 and planning to go on 23/6 or 24/6 for 2 days 1 night trip. How can you arrange the room ( 2 bedroom - 2 people and 3 people ( 20,19,16 y.o) ? Do you give us free shuttle round trip from Hanoi to Halong Bay ? Thanks
Answered by Cindy | Jun. 15, 2018 04:20
Dear Ms. Jesslyn, Thank you for your email. My name is Cindy from Halong Bay Tours department and I am very glad to assist you with your trip. As I have checked, Orchid cruise is fully booked on 23 and 24 June already thus can you consider to take 2 cabins on Azalea cruise https://www.halongbaytours.com/cruise/azalea-cruise.html on 24 June as alternative? Please note Azalea belongs to the same cruise liner with Orchid as well as does the same itinerary. We can arrange 1 room with double/twin and 1 room with double/twin + an extra bed for 5 persons. Our rate is US$820 for 5 persons for 2 cabins. In June, we have flash sale for free shuttle bus round with condition non-refundable. I hope my suggestion would work and please let me know if you have any other inquiries. Best regards, Cindy
Asked by sungjoon | Jun. 10, 2018 04:20
We are a group of 3. Is there availability from June 20 ~ June 24? Also please let me know what the price is and also what are the bedding option if 3 person joins the tour. Thank you and regards, SJ
Answered by Jolie | Jun. 10, 2018 04:21
Dear Mr. Sung Joon, Thank you for your email. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. Can you please kindly share with us your exact travel date so that I can check the availability for you accordingly? For Orchid Cruise Cruise, we now have the Flash Sale Promotion of Free Limousine bus round trip with the condition is non-refundable. We can arrange an extra bed so that three of you can share one cabin. The cost is as below: Orchid Cruise: US$ 510/Suite Balcony with extra bed I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Claudia Pontremoli | May. 28, 2018 01:48
Hi. I want to know if this price, $180, it is include the transfer, Honai to the cruise and in the end the cruise to Honai. Thanks.
Answered by Hana | May. 28, 2018 01:51
Dear Ms. Claudia, Thank you for your question. Please note that our price for Orchid cruise is cabin only and does not include transfer from Hanoi to the pier and back. However in June and September we have special promotion with free shuttle bus round trip where you can save $40/person with this cost. If you have any other questions please let me know.
Asked by Hop Vo | May. 14, 2018 05:28
Hello, our groups of 7 (4 adult & 3 kids aged 18, 18, & 14) will not be using your free bus round trip service. Do you offer other promotions/discounts (like upgraded rooms) in place of the free bus? We are planning to book 2 Days and 1 night trip on 6/23/2018. Also, how many cabins do we need for 7? The kids can be in one room. Please let me know. Thank You!
Answered by Jolie | May. 14, 2018 05:29
Dear Mr. Hop Vo, Thank you for your email. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. If you do not need the transfer, I would like to offer you US$10/person discount thus it will be US$ 70 total discount for your family. Please help me to consider it. Please note that the condition is still non-refundable (but you can change date within the month when the cruise is still available). I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Mette Rosenstand | May. 11, 2018 06:04
Hi, 2 questions - how much is the transfer from / to Hanoi? And is it possible to request 2 cabins next doors - we are 2 adults and our kids (12 and 16) - so we want to rooms next to each other. Looking forward to hearing from you. BR Mette
Answered by Lisa | May. 11, 2018 06:05
Dear Ms. Mette Rosenstand, Thank you for your email and I am glad to hear from you. It is totally fine for us to arrange 2 next door cabins for your family thus please kindly no worries. And for the transfer, the cost for Orchid bus is $40/person/ round trip by luxury limousine bus. If you travel in June and September you can get free shuttle bus and save this cost with our special promotion (special conditions: non-refundable, non-amendable). As soon as I received your information, I will return to you with more detail. Thank you! I look forward to hear from you, Kind regards, Lisa (Ms)
Asked by David | Apr. 23, 2018 02:42
After a 3D2N cruise, I want to fly out of HPH at 2:30 pm. Will we have plenty of time to get from the pier to the airport? What time can we expect to arrive at HPH after the cruise? Also, will you be able to help us arrange a transfer? Thank you!
Answered by Hana | Apr. 23, 2018 02:46
Dear Mr. David, Thank you for contacting us! The cruise will finish around 11:30 am and it takes just 30 minutes to get to Hai Phong airport. There will be enough time for you to take the flight at 2:30pm. We can arrange private car drop off for $20/car or you can ask the tour guide to arrange taxi for you if you prefer. Best regards,
Asked by M. Logan | Apr. 18, 2018 11:31
We arrive at the Hanoi airport at 7:50am on 21 May 2018, and are hoping to be able to book the 2 day 1 night cruise for that day (May 21-22). Would it be possible to book a private car from the airport in Hanoi to the cruise port (my research shows that the one way fare in a private car is about $70-$75 each way), and then we will just take the shuttle service back to Hanoi on the 22nd (for $20)? There wasn't an option to book that way on the website, Please advise, and thanks in advance.
Answered by Hana | Apr. 18, 2018 11:35
Dear M. Logan, Thank you for your question! We can surely arrange the private transfer to pick you up from the airport straight to the cruise (total transfer cost for this option is $140 round trip including express way toll fee). However as you arrive early, I suggest we just picks up from the airport and bring you to Hanoi Old Quarter. You can leave your luggage at your hotel or our office, then have breakfast/coffee break until being picked up at 9:30am by the limousine bus service. This way it will cost you $95 in total for transfer and at a much more comfortable arrangement. I hope this information is helpful and please let me know if you have any other questions! Best regards, Hana (Ms.)
Asked by Dano Shan | Jan. 04, 2018 10:21
Is it easier to fly into Hai Phong airport than Hanoi? Also what would we expect to pay to get from Hai Phong airport to the port?
Asked by Louise Rowe | Jan. 03, 2018 06:35
I am considering booking a cruise with you from 15- 17 th February 2018. Do you have any special events because of the Tet Holiday?
Answered by Cindy | Jan. 04, 2018 10:33
Dear Louise Rowe, Thank you for your email! Please be advised that Orchid cruise will arrange a gala dinner on Feb 15 to celebrate our Lunar New Year Eve and the surcharge is $50/person for the gala dinner. Should other information needed, please feel free to let me know. Best regards, Cindy (Ms.)
Asked by Mr Kim | Dec. 30, 2017 10:06
Hello, I am planning to have family trip (4 adults) and looking for the connected 2 rooms. Is your cruise able to provide this option?
Asked by Robert | Dec. 08, 2017 01:21
Hi There, I will already be in Hai Phong so will not require pickup from Hanoi, only transportation back to Hanoi after the trip. What is the price of transportation back to Hanoi after the trip? Thank you!
Asked by Jessica | Dec. 02, 2017 05:57
I believe this has been answered previously but just wanted to confirm. Myself and my partner are wishing to travel on this cruise around the 23rd of February, how much will the shuttle bus cost per person?
Answered by Sunny | Dec. 02, 2017 05:58
Dear Ms. Jessica, Thank you very much for your question. The shuttle bus cost for Orchid cruise is $40/person/round trip by luxury minivan. Pick up time is between 9:30am-10:00am from hotels in Hanoi Old Quarter. If you have any other inquiry please let me know! Best regards,
Asked by Kyungsik. Mun | Nov. 26, 2017 01:13
I'm going to start off at Hai Phong. Please let me know the port address. Then, how do I get to Cruise?
Answered by Lisa | Nov. 26, 2017 01:13
Dear Ms. Mun, Thank you for your question. It depends on what month you start your cruise as from mid-December on the departure port for Orchid cruise will be moved to Got Pier. Before that it will still be in Dinh Vu port. From Hai Phong airport it is around 10km. If you can advise me your exact trip date I can check with the cruise the correct departure date for you. Best regards, Lisa (Ms.)
Asked by Andrea | Nov. 18, 2017 10:38
Hi, can the suite balcony plus cabin accommodate 3 adults? Thanks in advance!
Asked by Leong Yin Leng | Oct. 11, 2017 11:45
Hi, I thought of getting a cruise trip on 29 November 2017. would like to find out the following: 1) Can the pick up be done from a hotel from West lake side (Intercontinental or Sheraton) but drop off at a hotel near the Old quarters (Hotel De L'Opera Hanoi, MGallery By Sofitel or Hanoi La Siesta Diamond Hotel & Spa)? I have not booked my hotels as I am not sure whether the company does pickups and drop offs from the above hotels. How much will that cost? 2) Can we bring our luggage on board or only day bags are allowed? 3) I intend to bring my 75 year old mother along. Are the activities tedious? Can she opt to stay onboard if so? Hope to hear from you soon! Thank you!
Answered by Cindy | Oct. 11, 2017 11:46
Dear Leong Yin Leng, Thank you for your email! As per your concerns, I would like to answer you below: 1. Yes, shuttle bus can pick you up from Intercontinental or Sheraton and drop you off at a hotel near the Old Quarters. Transfer costs US$40/person for sharing luxury van round trip 2. Yes, you can bring your luggage on board 3. Please note Orchid cruise is very suitable for senior people as almost time is for relaxing. The time for activity is just about 30 - 45 minutes and if your mother does not like it, you can surely stay on boat instead. Should other information needed, please feel free to let me know. Best regards, Cindy (Ms.)
Asked by Martel Menz | Sep. 24, 2017 12:44
Hello. Will the family suite accommodate 2 adults and 2 children? Children are 4 and 7 and would need 2 single beds. Thank you.
Answered by Sunny | Sep. 24, 2017 12:45
Dear Martel Menz, Thank you for your email and yes, a family suite could accommodate your family with 01 double + 02 single beds. May I know when would you like to travel and if you wish to stay one night OR 2 nights on board thus I could check with the cruise about the availability and return to you. Thank you! Kind regards, Sunny (Ms)
Asked by Carrie Roehner | Sep. 03, 2017 11:57
Hi, my fiance and I would like to travel on the 3day/2night cruise Nov. 14. How much would it cost to be picked up from our hotel in Hanoi and then dropped off at the Hanoi airport after our cruise? Thanks - Carrie
Answered by Lisa | Sep. 03, 2017 11:59
Thank you for your question and I am glad to know that you are visiting Halong Bay this November. Orchid cruise shuttle bus cost $40/person/ round trip and it's a very good limousine service. However the bus only drops off in Hanoi Old Quarter around 2:00pm. In case you wish to go directly to the airport, the cost for private transfer round trip is $150. If you are not rushed for time, it's best to return to Hanoi to collect your luggage and then take a taxi to the airport. This will save you extra budget on transfer fee. If you have any other questions please let me know.
Asked by lee jihye | Jul. 28, 2017 11:28
I'd like to make a reservation for August 20, but can I get off the plane and pick up it right away? Will you be late for the cruise tour? I arrive at 9:30 at the airport in hanoi. Vietjet air VJ 963 from inchen(korea) to hanoi.
Answered by Sunny | Jul. 28, 2017 11:31
Dear Ms Lee Jihye, Thank you for your contacting us. As I am not sure if your flight may have delay or not, I suggest you wait until closer to your trip date to confirm your flight details. Also you are arriving in Hanoi at 9:30am which will be rather late for all cruises including Orchid. It takes about 2.5 hours to reach Dinh Vu port from Noi Bai airport. I recommend that you spend the first night in Hanoi and join our cruise in the next day. Thank you! Kind regards, Sunny (Ms)
Asked by Heather Bonin | Jul. 28, 2017 11:12
Hi, We are looking at booking you cruise and I'm just wondering at what time would we return to Hanoi at the end of the trip? Thanks Heather
Asked by Yeiwon CHO | Jul. 28, 2017 10:45
Hello, I would like to make a reservation for 4 people on the 16th of Dec. The price above shows 880USD in total. Does this include the back and forth transportation from Hanoi to the port? If not, can I add the shuttle bus service with extra cost? How much would it be? Look forward to hear from you soon. Thanks, Yeiwon.
Answered by Lisa | Jul. 28, 2017 10:45
Dear Yeiwon CHO, Thank you very much for contacting us. I am glad to inform you we still have available cabins on your trip date. The cost $880 is for 2 cabins and does not include transfer. You can book limousine bus for $40/person OR private car for $135/car for all 4 persons (the bus will be more comfortable). You can add the transfer when you are on booking page (after choosing the room type). Best regards,
Asked by KIBEOM KIM | Jul. 11, 2017 03:39
I arrive at Haiphong airport at 10:40 a.m. but I'd like to go straight to the port at the airport. Can I ride on time? and... Can you pick me up at Haiphong airport instead of Hanoi?
Answered by Lisa | Jul. 11, 2017 03:40
Dear Kibeom Kim, Thank you for your question. You can arrive on time for the cruise for sure. It takes about 30 minutes from Hai Phong Airport to the pier only. Our bus cannot pick up from Hai Phong Airport but we can arrange the private car for you that picks up from Hai Phong Airport. Should you need any further assistance from us, please do not hesitate to ask in advance. Many thanks with best regards, Lisa (Ms.)
Asked by netter | Jun. 14, 2017 10:13
Hi, I want to know if there is a kayaking on the current schedule.
Asked by HJ | Jun. 14, 2017 10:12
Hello, if it rains during my booking date, the tour can be operated? If not, will it be fully refunded?
Answered by Sunny | Jun. 14, 2017 10:13
Dear HJ, Thank you for your contacting us and we still can operate if it rains. We only cancel our cruise trip for some of the reason such as typhoon. In case trip cancellation due to bad weather in Halong Bay: The cancellation decision is made by Management Board of Halong Bay on the day of the trip in case of bad weather conditions. In such case, we will make alternative travel arrangement for you on request or offer refund in accordance with the cruise policy. If the trip has yet to take place, full refund of deposit will be made for sure. Kind regards, Sunny (Ms)
Asked by Ron Broatch | Jun. 14, 2017 10:12
I am considering a 2 night cruise commencing 13th August 2017, with my wife. She loves fish. Unfortunately I am allergic to fish and eggs can you accommodate my special dietary requirements. Thank you
Asked by Kanchan Bhakoo | Jun. 14, 2017 10:10
Dear Team, We are planning to take a cruise from 2 nights on 26th June. We want to know what will be the charges for pick up and drop charges from a hotel in Hanoi City Centre. Another thing, we are a couple and one of us is a vegetarian. Would you have vegetarian food options on board?
Answered by Cindy | Jun. 14, 2017 10:11
Dear Kanchan Bhakoo, Thank you for your email! The cost for shuttle bus (limousine van) is $40/person/round trip with pick up and drop off from Hanoi Old Quarter area. Re the food, all the boats can cater vegetarian food option thus kindly no worries. Best regards, Cindy (Ms.)
Asked by Joe Reid | Jun. 14, 2017 10:09
Hello, I would like to book at 2D1N cruise on Tuesday 18th July. We are planning on flying from Da Nang to either Hanoi or Hai Phong on the Tuesday morning, go on the cruise, then stay in Hanoi for a few days afterwards. Firstly, is it better to fly to Hai Phong on the Tuesday morning (arrive at 9:45am) and arrange a transfer from there to the Orchid Cruise pier, instead of flying to Hanoi? Secondly, can we arrange a one-way transfer to Hanoi after the cruise has finished? Kind regards, Joe
Answered by Cindy | Jun. 14, 2017 10:09
Dear Joe Reid, Thank you for your email! However, as I have checked, Orchid cruise is fully booked on 18 July thus can you change the date to 19 instead? If yes, you can flight to Hai Phong instead of Hanoi to save time for driving. It is only about 30 minutes from Hai Phong airport to Orchid cruise pier. Besides, we can surely arrange one way transfer to Hanoi after cruise has finished. Best regards, Cindy (Ms.)
Asked by So-Jeong Kim | Jun. 14, 2017 10:05
Good day to you :) I want to book trip 2D/1N JUNE.18 (SUN)~ JUNE.19 (MON). 1/// About pick-up svc, the cost is for one way? (from the airport to the pier for $30/SUV for 4 adults or $20/sedan for 2 adult) 2/// Please let me know whether this svc is available on JUNE. 18 morning. 2 adults. 3/// If so, what time can you arrange time to hai phong airport? I am checking air flight arrival HPH 8:30 am or 10:25 am. I am very worried of flight delay via VJ. 4/// end of this trip, can I arrange from pier to hanoi? please inform cost & details. thank you very much and answer by above email would be great. thank you =)
Answered by Sunny | Jun. 14, 2017 10:07
Dear So-Jeong Kim, Thank you for your email and our cost for one way transfer from Haiphong airport to Orchid cruise is US $ 29 per one way by private 4 seat car for 2 persons. I am so sorry as our cost at US $ 20 per car is our old cost and transfer cost has risen recently. I highly recommend you to book the flight depart at 08.30AM just in case of the flight delay. It is around 30 minutes transfer from Haiphong airport to Orchid cruise. The cruise will leave the pier at around noon time 11.30 - 12.00 as latest time. At the moment, we still have 01 Suite balcony cabin available on your trip date- 18June for 2days 1night with the cost at US $ 360 for 2 persons travelling. May I know if you need the return trip back to Hanoi? if yes, you can consider our shuttle bus with the cost at US $ 20 per person. Thank you! I look forward to hearing from you, Kind regards, Sunny (Ms)
Asked by cho minsuk | May. 26, 2017 02:08
Hi. I am interested in your company cruise. My husband and I will arrive at 9 a.m. on June 11 at 9 a.m. Can you pick us up that day? If possible, I would like to use your company cruise.
Answered by Lisa | Jun. 14, 2017 10:08
Dear Cho Minsuk, Thank you for your question. May I know which airport you are arriving to? If it is Hai Phong Airport, we can pick you up from the airport and the fee is only $29/car and it's about 10km away from the pier. If you are arriving at Hanoi Airport, the cost will be higher and the ride takes about 3 hours. I hope to hear from you soon!
Asked by Terry | May. 12, 2017 12:59
Hello I will reserve orchid cruise at 18/May. I stay in Hoankiem. I am first at Hanoi so I don't know location and street of Hanoi well. I want to know exactly the address where you pick me up. Your site noticed me Hanoi Old Quarter. Is it Hotel Name or street name? or If I tell my hotel address to you, do you get picked me up from my hotel? thank you
Answered by Lisa | May. 12, 2017 01:01
Dear Terry, Thank you for your question. Actually Hanoi Old Quarter covers a very large area where most hotels are based anyway. There is no mandatory hotel you need to stay in and you can let me know your hotel name so I can confirm with you the pick up time? Best regards,
Asked by JunYu | May. 12, 2017 12:56
Hi there, just want to check if every cabin on board this cruise comes with a bathtub? Also, how much is a transfer from the port to ninh binh as mentioned in previous post? Thanks.
Answered by Lisa | May. 12, 2017 12:59
Dear Jun Yu Gwee, Thank you very much for contacting us with your question. All cabins on Orchid has bathtub (and also private balcony) - this is a special feature that only Orchid cruise has. We can arrange private car at costs $110 for direct transfer from Hai Phong to Ninh Binh. Best regards,
Asked by Megan | May. 09, 2017 12:07
We would only like to do a one way shuttle from Hanoi to the cruise, how much would this cost per person? Also, we would like to hire a taxi on the way back to go from Haiphong to Ninh Binh, could you help us arrange this as well?
Answered by Lisa | May. 09, 2017 12:07
Dear Ms. Megan, Thank you for your question. We can arrange one way luxury bus for you for sure and the cost is $20/person. We can also arrange private transfer from Hai Phong to Ninh Binh as you requested by private car, can you advise me how many persons there are in your group so we can better assist you? Best regards, Lisa (Ms.)
Asked by G. Howell | Apr. 17, 2017 10:22
Hello, How long is the drive from Hanoi to Halong Bay? On other sites they say it is a four-hour journey each way but some of the answers for your tour appear to say this is only 2.5 hours. We will be staying in a hotel in the historic French Quarter. Also, the transport is noted as a limousine. Is this a luxury mini-van? Thanks in advance for your reply.
Answered by Lisa | Apr. 17, 2017 10:22
Dear Glynn Howell, Thank you for your question. As we use the express freeway for Orchid cruise, the journey from Hanoi will take you 2.5 hour only. Also the bus is luxury minivan as you already said. If you have any questions please let me know! Lisa (Ms.)
Asked by Jaeyeon Lee | Apr. 05, 2017 11:07
Hello, If it's 3 people, is Private MPV better than shuttle bus? Will it save more time?
Answered by Cindy | Apr. 05, 2017 11:09
Dear Ms. Jaeyeon Lee, Thank you for your question. A private MPV will be more private, but the shuttle bus seat is also very comfortable as it's luxury limousine. If you prefer privacy I suggest you go with a private car. If you don't mind the bus going around picking up a few other passengers, the bus is very comfortable as well. Time-wise both are the same.
Asked by Anthony | Mar. 29, 2017 11:35
Hi,we are looking for booking a tour for 2 at the cost of 350$.can you confirm the cost of round trip transportation from Hanoi? Also,please confirm when we would be back in Hanoi after the trip? Thanks in advance
Answered by Trang | Mar. 29, 2017 11:37
Dear Mr. Anthony, Thank you for your question. As Orchid bus is luxury limousine the price is quite higher than other shuttle bus service ($40/person/round trip) but you will surely enjoy the extra luxury. The bus can pick up and drop off from Hanoi Old Quarter area. You will be back to Hanoi around 2:00-2:30pm as it takes only 2.5 hours (or faster) for the transfer each way.
Asked by sena | Mar. 29, 2017 11:33
Hello. Is the luxury limousine for 40 dollars? Is the kayak included? If not, how much is it?
Asked by Natasha Adam | Mar. 17, 2017 11:25
Hello! We are looking to do a 3 day and 2 night cruise on the 18th August. We arrive at Hai Phong airport at 9.45am on the 18th August morning. Can we be collected from there to go straight to the boat, how does it work? Thanks, Natasha
Answered by Sunny | Mar. 17, 2017 11:27
Dear Ms. Natasha, Thank you very much for contacting us with your question. You can surely arrive on time for the cruise as it takes only 20 minute from Hai Phong airport to the cruise pier. We can arrange a private car that picks up from the airport to the pier for $30/SUV for 4 adults or $20/sedan for 2 adults. If you have any other questions please let me know.
Asked by Jennifer | Mar. 16, 2017 06:09
Hi, We're looking to book for 2 days 1 night Orchid cruise around the 22nd of July. Can you please advise what the weather will be like as we heard its monsoon season? Also we will be flying out from Hanoi to Da Nang at 5pm on the 23rd of July. Will there be enough time for us to get to Noi Bai airport from where we disembark the Orchid cruise? Thank you.
Answered by Cindy | Mar. 16, 2017 06:10
Dear Ms. Jennifer, Thank you for your question It is correct that July is in monsoon season and there are chances that the trip can get cancelled due to bad weather. However, as per our experience July is still a good month to visit Halong Bay (bright and sunny for great activities), and the chance is very slim. Re your flight, you surely have enough time to take flight as it is only 2 hours driving from Hai Phong to Hanoi and you would arrive back hotel at 2pm then you can take a taxi to the airport for your flight. I hope my info would be helpful thus kindly share with me your idea for our further assistance. Best regards,
Asked by CDR | Mar. 16, 2017 06:05
Hi, We are looking to book the regular suite cabin or premium suite cabin for 3D/2N and we are 2 adults and 2 children (ages 4 & 3) in 1st week of May. Can both children be accommodated FOC? Is there an extra charge? What is the fee for return transfer from Hanoi hotel to Cruise & Cruise to Cat Bi airport? Regards, Deepak
Answered by Sunny | Mar. 16, 2017 06:07
Dear Deepak, Thank you so much for your contacting us and please kindly find my comments below: - Actually we offer free of charge for kid under 5 years old, however this policy only offer for 1 kid per 2 adults thus if you are travelling with 2 kids, the second kid will need to pay 50% of an adult cost. By the way, as your travelling with 2 little kids thus I highly recommend you to spend 2 days 1night cruise option instead of 3days 2nights as they are too small to join the second day. As on the second day, you will need to move to another boat (small boat) for cruise further and only return to the big boat in the late afternoon. Thanks for your kind notice and understanding! - About the transfer, our shuttle bus can only do pick up and drop off within Hanoi Center/ Hanoi Old Quarter thus our bus can not drop you off at Cat Bi airport. Therefore, you can consider to go with one way shuttle bus + taxi transfer to Cat Bi airport on your own OR you can go with a private car transfer round trip. The detailed pricing has been emailed to you. Thank you! I look forward to hearing from you, Kind regards,
Asked by Gary Callister | Mar. 16, 2017 06:01
Hi. I have a quote of US$350 for the Orchid 2 day cruise for 2 people. I was wondering if there was a price for collection and drop off from Hanoi too? Or whether there is overnight parking available? Thank you very much!
Answered by Sunny | Mar. 16, 2017 06:03
Dear Gary Callister, Thank you so much for your question. The price as you see does not include pick up and drop off, and our shuttle bus only do pick up and drop off within Hanoi Center/ Hanoi Old Quarter area. The cost is $40/person/round trip by luxury minivan. There is overnight parking available at the pier in case you wish to drive yourself, we will send you an instruction map in such case. I look forward to hear from you, Kind regards, Sunny (Ms)
Asked by jihye | Mar. 16, 2017 05:53
hi. My paln is Hai phong 4/may (airport) - Orchid crusier 1 night - Hanoi(5/may) ~ . ill be arriaved around 10:00 am, first day. 1) Can i board orchid on 4th May, arriving day? how can i get to orchid crusier ? (transportation - get a taxi personally or do you give transportation&price?) 2) after crusier tour, i want to go hanoi. how much for mini-bus you servers ? how can i make a reservation for bus for Hanoi ? 3) the costs for kayaking ? is included in the price ? ($350) thx , in advance
Answered by Sunny | Mar. 16, 2017 05:54
Dear Jihye, Thank you for your contacting us and please kindly find my comments as below for your requirement: - It is alright for you to join Orchid cruise on 04May as it is around 40 mins transfer by private cost (US $ 40 per private 4 seat car/ one way transfer) - After the cruise tour, you want to get back to Hanoi, then you could join our one way shuttle bus transfer Orchid cruise - Hanoi with the cost at US $ 20 per person. You can book the bus + private car transfer together with the cruise trip. - Orchid cruise cost: US $ 350 for 2 persons sharing 01 Suite balcony cabin for 2days 1night. - Kayaking is not included with extra charge at US $ 10 per person. If you have any question please let me know! Kind regards,
Asked by walter Bellagamba | Feb. 21, 2017 01:23
hi i will like to take the orchid cruse on july 31 for 3 day 2 night can u tell me how much will be transport from hanoi to halon bay and transpor from haolong bay to the airport, we will take a fligh at 515 pm to danang can you tell me if wi have enough time thank you walter,
Answered by Hana | Feb. 21, 2017 01:24
Dear Mr. Walter, Thank you very much for your question. We can arrange you a private car that picks up in Hanoi and drop off at Hanoi airport on the final day of the trip. The cost is $150 for 3 day 2 night use of car following this route. You will reach the airport at 2:30pm approximately so you will have enough time for the flight for sure. Best regards,
Asked by Haryung CHOI | Feb. 15, 2017 08:57
Hello. I'm wondering if this cruise is going to Ti Top Island. I saw the other cruises were going there and it seemed nice place to see Halong Bay. Could you please send full itinerary to my email ?
Asked by Jose Sikic | Feb. 15, 2017 01:58
Hi, We are from Peru and are visiting all of S.E. Asia, and have a very tight schedule. We would LOVE to go sleep in the cruise in Ha Long Bay. Our flight arrives in Hanoi at 8:30am. We should be able to board a private car by 9:00am - 9:15am at most (arranged through you). We don't mind having a non-stop drive to port of embarkation. Please tell me this would be ok?
Answered by Lisa | Feb. 16, 2017 12:22
Dear Mr. Jose, Thank you very much for contacting us. We have emailed you with details for your transfer. As Orchid cruise departs from Hai Phong, it takes only 2.5 hour if you drive straight from the airport so you will not have any problems meeting the departure time of the cruise. We are so glad to welcome you to Hanoi and Halong Bay, seeing how far Peru is from Vietnam and wish you the best of your trip.
Asked by Susan Yau | Feb. 14, 2017 06:36
We are looking at April 5 but currently it isn't available, so alternatively working on 6 April. We haven't booked any hotel in Hanoi yet. Will the pick up service be available should we book Somerset? We have a party of 4. How much is the to and fro pick up service from Hanoi to Halong Bay? Any wifi in the cruise?
Answered by Sunny | Feb. 16, 2017 12:26
Dear Ms. Susan, Thank you for contacting us. The bus can surely pick you up from Somerset Hotel, pick up time is between 9:30am and 10:00am. The cost is $40/person/round trip bus - by luxury limousine. There is wifi on board but the signal may not be stable as you are at sea. Thank you for your understanding in advance!
Asked by Gabe Kim | Feb. 14, 2017 02:45
what would be the best room for 3adults?(two adults and one 17year old) Is it possible to book a normal cabin suite(not the connected family suite) and add an extra bed?
Asked by Paul Rouvray | Feb. 02, 2017 02:24
Hi, we are a family of 5. Children are aged 14,12,8. what is the best accomodation option and price for us? looking at early July.
Answered by Lisa | Feb. 02, 2017 04:16
Dear Mr. Paul, Thank you for contacting us and we are delighted to know you will be visiting Halong Bay this July. Your family of 5 can take a family cabin or 2 adjacent cabin and we can place an extra mattress for your younger child in one of the two cabins. The latter options will cost a bit less and detailed price has been sent to your email address. If you have any other question please let me know!
Asked by Trinh Nguyen | Feb. 02, 2017 06:30
Dear Orchid Cruise staff, We're plan to take 4 days/ 3 nights cruise in Halong Bay, Do you think the a family suite can fit 4 person same room? total cost? If not 2x rooms/ cost? From July 22- 25? or 3 days is ok too. Please let me know. Thanks!
Answered by Sunny | Feb. 02, 2017 04:11
Dear Trinh Nguyen, Thank you so much for your email and if you are a family of 4, please consider our Family suite cabin for 4 persons. We can only offer 3days 2nights trip at the moment. Thank you! The cost for family suite for 4 persons have been sent to your email as our best offer. If you take 2 side by side cabins instead the price is a bit less. Shuttle luxury minivan transfer cost US $ 40 per person for round trip transfer Hanoi hotel - Halong - Hanoi hotel with pick up and see off within Hanoi Center/ Hanoi Old Quarter area. If you have any questions please let me know! Kind regards,
Asked by kayan Leung | Oct. 22, 2016 04:04
I would like to have 3D/2N on Orchid Cruise on 3 Jan 2017, and would like to have Shuttle bus services, because I am not familiar with the Hanoi map, I will stay in Mercure Hanoi La Gare Hotel, is this hotel in Hanoi Old Quarter area? Thank you so much!
Answered by Hana | Oct. 26, 2016 11:38
Thank you so much for contacting with us. As I have checked, our Orchid Cruise is available on your trip date. Its cost: $604/Suite balcony cabin for 3 days 2 nights + $40/person for shuttle bus round trip. Our shuttle bus can do pick up and drop off you at Mercure Hanoi La Gare Hotel thus please no worries. (just for your information your hotel is near the train station and about 10 minutes from the Old Quarter).
Asked by Katherine | Oct. 22, 2016 04:23
Hello, Is the Kayak included in the package or do you have to pay extra for it? Thanks
Asked by gabriella giunta | Oct. 17, 2016 11:01
Dear Sir I just wish to know if the transfer is free for the 3-days cruise and if notb how much is it fram Hanoi 1?
Asked by Neto Sa | Oct. 16, 2016 07:02
Hi there, I've just requested the reservation for the 350 option but I may want to upgrade the more luxurious one. Can you please send me an email with details about the tour? Thanks!
Answered by Cindy | Oct. 19, 2016 01:51
Dear Neto, Thank you so much for your contacting us however we are so sorry as this cruise full booked on your trip date thus please kindly consider if you could change your travel date to one day later or earlier? Please feel free to email or call us in case you need further information. If rooms are available, you can always choose to take premium balcony cabin on the second level with better view. I look forward to hear from you, Kind regards, Halong Bay Tours,
Asked by Stephan Sikic | Oct. 14, 2016 08:48
I would like to book March 31st.(2 adults) and need to know the transportation charge from Hanoi airport.
Answered by Cindy | Oct. 19, 2016 01:58
Dear Stephan, Thank you for your email and please kindly find my comments as below: - Our cost for round trip Hanoi airport -Halong - Hanoi city center is US $ 150 for 2 days1night/ private 4 seat car transfer - You can take one way private pick up from airport and return by luxury minivan, the cost is $130 in this case. It's best if you can fly to Hai Phong which is just 20 minutes from Orchid pier, that will save a considerable transfer cost for you! Should you need any further assistance, please feel free to let me know. It's my pleasure to help! With my best regards, Cindy (Ms)
Asked by jacqueline harvey | Oct. 08, 2016 06:09
i see your itinery saysthat the ship only goes to the cave and back. but your email to me mentions 4 destination. can you please clarify kind regards
Answered by Lisa | Oct. 08, 2016 11:01
Dear Ms. Jacqueline, Thank you for contacting us. May I know if you are interested in 2 day or 3 day trip so I can send you the full itinerary? For your information, this is a brand new cruise with unique routing that departs from Hai Phong instead of Tuan Chau, meaning you have to spend less time on the road (only 3 hours instead of 4 hours)- its itinerary is the most unique in Halong Bay. All cabins are spacious 36sqm and have private balcony, promising a comfortable and pleasant trip. I hope this information is helpful and please let me know if you have any questions!
Asked by Alicia | Sep. 27, 2016 12:00
family of 7,( 5 adults 2 teenagers). I like to book Orchid cruise 2days 1nite Halong Bay. can u arrange 4 in family suite n 3 in other normal suite? Do give me a good promo price, otherwise can arrange Peak/ Luxury Paradise Cruise for me? any packages with hotel? do u pick up from Movenpick ?
Answered by Lisa | Sep. 27, 2016 01:31
Dear Ms. Alicia, Thank you very much for contacting us! May I know your preferred trip date so I can work out the best price and promotion/ hotel combo for your group? As your group is 7 it is best to arrange a private minivan for transfer to Halong Bay (cost $150) and we can surely pick you up from Movenpick hotel. If you have any question please let me know!
Asked by Annette Sgro | Sep. 25, 2016 01:30
Hello, I am interested in Orchid cruise for November 17. This looks like a brand new one, can you please advise what happens if this new cruise is not finished on time and ready? Annette
Answered by Sunny | Sep. 27, 2016 01:49
Dear Annette Sgro, Thank you so much for your email and our Orchid cruise start operation in the beginning of this Nov (we already got booking during this time of period) thus please no worries about it and please kindly let me know about your group size and if you wish to spend 2days 1night or 3days 2nights on board? As soon as I received your information, I will return with more detail. Thank you! I look forward to hear from you, Kind regards,
338 Customer reviews for Orchid Classic Cruise
Excellent
Based on 338 reviews
| Cruise quality |
|
9.6 |
| Food/Drink |
|
9.5 |
| Cabin quality |
|
9.7 |
| Staff quality |
|
9.7 |
| Entertainment |
|
9.5 |
| Outstanding: | 137 |
| Excellent: | 176 |
| Very good: | 22 |
| Good: | 1 |
| Average: | 2 |
| Mature couples: | 108 |
| Solo travellers: | 22 |
| Family with children: | 37 |
| Groups of friends: | 44 |
| Young couples: | 127 |
Comments are provided by customers who have previously taken this cruise trip
-
Ms. Saw TBA 04-09-2023
Average
We stayed on Orchid Classic 1 for 3D2N on 4 September 2023. I want to talk about the difference in treatment between the westerners and the asian on this cruise, particularly by the staff named David. On my Day 2 in Viet Ha Village tour (5 September 2023), I felt the prejudice extremely strongly as we were the sole Asian participants on the day boat. We were the first to return from kayaking, and when we came down, the staffs were leisurely seated around the tables.
The main tour guide, David, not only occupied our seats but also took the liberty of relocating our personal belongings to accommodate himself. There were many available seats so I don’t understand what was his point. The staffs didn’t do anything when we returned but what shocked me was when all the other westerners returned to the ship almost 1 hour later. They immediately went to on the air conditioner, and asked them what drinks they want because there were free cocktails and juice. Like ???? we have been here 1 hour ago hello? And they asked them for two separate time periods, totally ignored us, which made us feel very uncomfortable and marginalised.
Everyone on the ship paid the same amount of money to be there, your crew should be trained or carefully selected to treat all guests equally provide the same type of service and respect, especially for David and his service crew from the day boat who needs serious training in customer service etiquette and cultural sensitivity.
I still want to give a shoutout to the main manager, Emmanuel, for being so hospitable towards us and made commendable efforts to mitigate the impact of David's lamentable conduct. I sincerely wish that Orchid Cruise would take this issue seriously and ensure that such incidents do not mar the experience of future guests.
Cruise quality 7 Food/Drink 7 Cabin quality 7 Staff quality 5 Entertainment 7 -
Ana Rio US 23-06-2023
Excellent
My family and I chose 2 nights on Orchid Cruise. The schedule went smoothly and activities were varied. Although the biking tour could be more well organized, it was an interesting experience. The beach was charming and kayaking was very fun. Food was eye-catching and flavorful. Dinner on the second night was superb. Great crew and amazing hospitality. Hoang & Tuan offers excellent service. Thanks to everyone for their help & service !Cruise quality 10 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 9 -
Robert James US 14-06-2023
Outstanding
Everything was great! We enjoyed everything & service with Eric, Hoang was the best.
Cruise quality 10 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 10 -
Milena New Zealand 10-06-2023
Excellent
Would be great if have seafood buffet dinner. Mr. Toro was excellent.Cruise quality 9 Food/Drink 9 Cabin quality 9 Staff quality 9 Entertainment 9 -
Hoa Pham Vietnam 06-06-2023
Outstanding
Do an rat ngon, tuy nhien nhieu qua hoi lang phi. Cac nhan vien rat nhiet tinh, dac biet la anh Hoang, chi Hue, anh David va anh Tuan.
Cruise quality 10 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 10 -
Thomas Nguyen US 30-05-2023
Outstanding
Tina has great customer service, friendly with smiling. Beautiful scenery. Kayaking and swimming were nice. The trip to the village was interesting too.
Cruise quality 10 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 10
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