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Ambassador Cruise Tours

2DAY
Ambassador Cruise 2 days
$155/pp

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Ambassador Cruise
Ambassador Cruise
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What our guests say

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Ambassador Cruise

Departure Port: Halong International Pier - Show on map
Tai ChiSwimmingSpaKayakingClimbing
Prices starting from:
US$187.0 US$170
per person
View price calendar
Early Bird Promotion 2025 - Only $155/person
+56 photos
Built: 2021
46 Cabins
Steel Boat
Halong Bay
Full board included
9.7
Excellent Based on 308 reviews
We felt like royalty on Ambassador Cruise. The staff warmly welcomed us at the port, helped us with luggage, served …
— Sophie Steiner Switzerland

Availability ( View price calendar )

Cruise Duration:
  • 2 Days/1 Night
Check-in:
Rooms:
Rooms:
Room 1
Adult(s)
DONE
Child Policies
Child Policies
Child Age Cruise Fares
0-3 Years old Free
04-11 Years old 75% Adult fares
12 Years old and up Full Adult fares
Book now to get this fantastic price. If you book later, there’s a chance the price will go up or the cruise will be sold out.
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We guarantee
Room Types Max Rates (per room)
Deluxe
Deluxe
Room with balcony
  • Size: 30sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
+
Max adults: 2
Max children: 1 (up to 12 years of age)
Choose dates to show prices
Suite
Suite
Room with balcony
  • Size: 38sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
+
Max adults: 2
Max children: 1 (up to 12 years of age)
Presidential Suite
Presidential Suite
Room with balcony
  • Size: 90sqm
  • Max Adults: 2
  • Bed options: King bed
Extra beds available:
  • Rollaway bed
  • Crib
Show more
+
Max adults: 2
Max children: 1 (up to 12 years of age)
Premium
Premium
Room with balcony
  • Size: 30sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
+
Max adults: 2
Max children: 1 (up to 12 years of age)
Captain Suite
Captain Suite
Room with balcony
  • Size: 38sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
Max adults: 2
Max children: 0 (up to 12 years of age)
Deluxe Triple (3 pax)
Deluxe Triple (3 pax)
Room with balcony
  • Size: 30 sqm
  • Max Adults: 3
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
Max adults: 3
Max children: 0 (up to 12 years of age)

About Ambassador Cruise

Step aboard the luxurious and refined Ambassador cruise (previously known as President Cruise) for a memorable experience on the way to explore the beauty of Halong Bay.

Boasting one of the biggest cruises in the region, this floating hotel features 46 chic and stylish rooms with capacity of 120 passengers. You will be overwhelmed with your stay in large cabins/ suites which are all fitted with air conditioning, en-suite bathrooms, bathtubs, and private balcony. Besides top-notch accommodation, the cruise also provides a full range of modern amenities namely a luxury spa on cruise, swimming pool on the sundeck, a piano lounge and a restaurant.

Ambassador’s restaurant caters guests with delectable food including international buffet for lunch and a la carte menu for dinner, world-class hospitality and exclusive services. Let the sleek modern cruise take you on its well-designed itinerary curated by experts to sumptuous sceneries of Sung Sot Cave, Tung Sau Pearl Farm or Luon Cave. Additionally, reward yourself with spa treatment, Happy Hour and attend fun-filling cooking demonstration as well as other night activities onboard.

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  • Elevator
  • Wifi
  • Jacuzzi pool
  • Spa & massage
  • Bar
  • Restaurant

3 things that we love most about Ambassador Cruise

  • Outdoor Jacuzzi available
  • Road journey just 2.5 hours from Hanoi via expressway
  • Elevator available

Cruise itinerary

  • 2 Days/1 Night
Day 1: Hanoi - Halong Bay
Morning

Pick up from your hotel in Hanoi Old Quarter (pick-up not included in cruise price). Arrive in Ambassador Cruises - 1st Floor, Terminal – Halong International Cruise Port, Bai Chay Ward, Halong City.

Noon

Check-in at around 12:15, enjoy welcome drinks while listening to the cruise briefing. At 13:30, lunch will be served while Ambassador vessel cruises toward Halong Bay. You will pass the famous Fighting Cocks Islet, and Thien Cung and Dau Go Caves.

Afternoon

Stop to visit Luon Cave. You can choose to kayak or take a sampan boat to admire the this tranquil area. Later, the cruise takes you to visit Titov Island for swimming and hiking to the top for panoramic view of the  bay. For those who do not join the excursions, pampering yourselves at the spa or the outdoor jacuzzi pool is an ideal option.

Late afternoon

The cruise then anchors at Coconut Tree Island for overnight stay. Sunset Cocktails and canapes are served on the sundeck or at the Piano Lounge.

Evening

Savor a delicious seafood dinner at Ambassador’s restaurant. After dinner, relax and indulge in drinks and squid fishing or spa treatment after dinner. Overnight onboard.

  • Meals included: Lunch, Dinner
Day 2: Halong Bay - Hanoi
Morning

Early risers can attend taichi session on sundeck to start off a new day. Enjoy morning coffee & tea with freshly baked pastries in the restaurant. At 7:30, start the trip to the magnificent Sung Sot Cave and witness millions-year-old stalactites and stalagmites. Back to the vessel, enjoy the full buffet breakfast.

Late morning

Bill settlement and check out. Back to Halong International Cruise Port and disembark.

  • Meals included: Breakfast
Last updated 17:27 Friday 01 Mar 2024

Important Notes

  • PROGRAMS & SCHEDULES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
  • Trip cancellation due to bad weather in Halong Bay:
  • The cancellation decision is made by Management Board of Halong Bay on the day of the trip in case of bad weather conditions. In such case, we will make alternative travel arrangement for you on request or offer refund in accordance with the cruise policy.
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Cruise inclusions & options

Booking Policy
    Cancellation Policy and Refund:
  • More than 30 days prior to check-in: free of charge 
  • From 30 to 11 days prior to check-in: 15% of total rates 
  • From 10 to 7 days prior to check in: 30% of total rates. 
  • Less than 7 days prior to check-in: 100% of total rates. 
  • No-Show: 100% of total rates.

    • Cancellation notice must be in written form and send to us via email. Refund will be processed between 5-7 business days.

Cruise Policy
  • Check in on board: 12:30 PM
  • Check out:  10:30 AM
  • Return Hanoi: 3:30 PM
  • The FOC rate for children under 4 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults. Only 1 (one) child under 4 years old traveling with two (2) adults is allowed for FOC per cabin.
  • Children from 4-11 will pay extra charge 75% of adult rate. Children 12 and above must pay full fare as adult.
  • An extra charge of USD 25.00 per extra bed if required to set up in the cabin for 02 days/1night program or USD 35.00 per extra bed for 03 days/2 nights program (already included in children rate). An extra charge of USD 10.00 per baby cot for 02 days/1 night program or USD 15.00 per baby cot for 03 days/ 2nights program if require. This extra service is subject to Ambassador Cruises availability.
  • The child rate for children from 4 to 12 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults. In case the child occupies the sole cabin, the rate for adult is applied
  • Peak season surcharge : Surcharge of $50 per person per night applies for travel date on 24th December and 31st December. Surcharge of $30/person for travel during Lunar New Year (28, 29, 30, 31/01/2025). Surcharge of $30 per person per night travel during 7 April (Hùng Kings' Festival), 30 April (Vietnamese Reunification Day), 1 May (Labor Day), 2 September (Vietnam Independence Day).
Price Exclusions
  • Transfer from your home/hotel to the cruise pier and back
  • Airfares, and Hotel Accommodation
  • Kayaking
  • Visa to Vietnam
  • Beauty Spa Services and Massage
  • Beverages and Tobacco
  • Tips and other Personal Expenses
  • All other services not clearly mentioned above
  • Surcharge for New Year, Christmas
Price Inclusions
  • Taxes & Service Charges
  • Welcome Cocktail
  • Cruise Itinerary and Program
  • Entrance and Sightseeing Fees
  • In-house English-speaking Tour Guide
  • Luxury Cabins and Suites with A/C
  • Luxury en-suite Bathroom
  • Meals as stated in cruise program
  • Tai Chi Session
  • Cooking Class
  • On board insurance

Questions & Answers (288)

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Asked by Ana Portero González 1 month, 1 week ago

Hi, I would like to know it you offer a pick up from Hanoi and a drop off to Ninh Binh. Thank you.

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Answered by Annie 1 month, 1 week ago

Dear Ana Portero González, We offer shuttle bus Hanoi - Halong - Ninh Binh at USD 35/person/round trip. Best regards, Annie (Ms.)

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Asked by Jay 1 month, 3 weeks ago

does your trip include return trip tansfer from Hanoi

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Answered by Mary 1 month, 3 weeks ago

Dear Jay, The shuttle bus is not included in the tour price for Ambassador Cruise. The round-trip bus Hanoi - Halong - Hanoi is $35/ person and you can book directly on our website after selecting the room type. Regards, Mary

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Asked by Cecilia Fernandez 1 month, 3 weeks ago

What is the price for kayaking?

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Answered by Mary 1 month, 3 weeks ago

Dear Cecilia Fernandez, The fee for kayaking on Ambassador Cruise is VND 460,000/kayak (Approx USD 19) for 1-2 people. Regards, Mary

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Asked by Vic 2 months, 3 weeks ago

Hi, when will I arrive back to hanoi? Is there shuttle bus to hanii airport, my flight is at 6pm. Thanks

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Answered by Annie 2 months, 2 weeks ago

Dear Vic, Normally, you will return to Hanoi center at around 2:30 PM. Or we offer a connecting car to the airport at USD 20 extra and you can reach there at around 3:00 - 3:30 PM. Best regards, Annie (Ms.)

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Asked by Aishwarya Sinha 3 months, 1 week ago

Do you offer drop off to Cat Bi airport? What time is the check out so we can book or flight out accordingly.

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Answered by Tearis 3 months, 1 week ago

Dear Aishwarya Sinha, Yes, we can arrange your dropoff at Cai Bi International Airport for 45 USD/2 people. If you use our transfer service, you can expect to arrive there around 13:00 on the final day. Best regards, Tearis

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Asked by Jean 3 months, 1 week ago

Hi is there shuttle bus pick up directly from Noi Bai Airport? What are the bus pick up timing?

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Answered by Tearis 3 months, 1 week ago

Dear Jean, Please be advised that the shuttle bus is only available around the Hanoi Old Quarter. We can not pick you up directly from Noi Bai International Airport as this location is so far away from the city center. In this case, we can arrange a private car to collect you in the early morning and take you to the Hanoi Old Quarter for 20 USD/2 people. From there, you can join the shuttle bus easily. If you have any questions, please let us know. Kind regards, Tearis

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Asked by Yew 3 months, 1 week ago

Hi we have 4 adults and 1 kids (birthday Dec 2021), what is the transportation charge from Hanoi hotel-halong-Hanoi hotel? Thanks

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Answered by Tearis 3 months, 1 week ago

Dear Yew, You can find our offered transfer service below:
- By shuttle bus: 35 USD/person
- By private MPV: 180 USD for your group. 

For your child, if you are pleased to have them sit on your lap, we will not charge for the shuttle bus. Alternatively, if you prefer them to have their own seat for more comfort, we will provide a baby seat and charge the same as an adult seat.

Best regards,
Tearis

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Asked by v 3 months, 3 weeks ago

would like to know the price for hanoi pick up(return) and kayaking

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Answered by Tearis 3 months, 3 weeks ago

Dear V, Roundtrip transfer Hanoi - Halong - Hanoi by shuttle bus is 35 USD/person and by private car is 165 USD/2 people. Kayaking facility: 19 USD/kayak. Kind regards, Tearis

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Asked by jh park 4 months, 2 weeks ago

Can I bring a bottle of alcohol on board?

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Answered by Cindy 4 months, 2 weeks ago

Dear Jh Park, If you bring your own alcohol onboard you will be charged a corkage fee so please use the drinks that are served on board. Best Regards, Cindy

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Asked by Janice Tran 4 months, 3 weeks ago

We are group of 20 Family members and looking to do ambassador cruise in halong bay 2 days 1 night and wondering what kind of foods and beverages are serve while onboard? Is alcohol drink included? Thank you

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Answered by Annie 4 months, 3 weeks ago

Dear Janice Tran, Please kindly note that all meals are included but drinks are excluded. I have already sent the drink menu for your reference. Best regards, Annie (Ms.)

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Asked by YH 4 months, 3 weeks ago

for a family of 5, is family cabin available?

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Answered by Annie 4 months, 3 weeks ago

Dear Sir/Madam For your family of 5, please consider taking 2 connecting cabins for the most convenience. Regards, Annie (Ms.)

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Asked by Tien Tran 4 months, 3 weeks ago

What is the difference between the Captain and Presidential Suites?

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Answered by Annie 4 months, 3 weeks ago

Dear Tien Tran, The Presidential Suite is the most luxurious cabin on the boat. It is much more spacious at 90 sqm and has a larger terrace. If you have further questions, please do not hesitate to contact me! Best regards, Annie (Ms.)

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Asked by Jess 4 months, 3 weeks ago

what time the trip ends on day 2?

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Answered by Cindy 4 months, 3 weeks ago

Dear Jess, The cruise ends at 10.30am on day 2. Best regards, Cindy

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Asked by Nupoor 4 months, 4 weeks ago

We are a family of 4 adults. Do you have any cabins with 1 double bed and 2 single beds?

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Answered by Cindy 4 months, 3 weeks ago

Dear Nupoor, For a family of 4 persons, you can take 2 connecting deluxe balcony cabins with 1 double bed + 2 single beds. Best regards, Cindy

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Asked by Miran lee 5 months, 2 weeks ago

Can two adults and two kids (a 7-year-old and a 2-year-old) stay together in one suite?

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Answered by Annie 5 months, 2 weeks ago

Dear Miran Lee, Yes, your family can stay together in one suite. Best regards, Annie (Ms.)

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Asked by Teo Esmond 6 months, 2 weeks ago

Hi, is it possible that we start from Ha Long Bay instead of Hanoi for this cruise? Thanks.

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Answered by Mary 6 months, 2 weeks ago

Dear Teo Esmond, All cruises start from Halong, so you can book the cruise without transfer and manage the transport by yourself to the cruise pier on time to join the cruise. Regards, Mary

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Asked by j. lin 6 months, 3 weeks ago

hi, i understand that there is a pick up service available from Hanoi Old Quarter to the Ha Long Terminal itself for the cruise. Can I double confirm that the pick-up service is free and where do I book it? Thank you

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Answered by Mary 6 months, 3 weeks ago

Dear J. lin, The shuttle bus is not included in the room rate. You can check the rate and book it after selecting the room type on our website. The price of round-trip shuttle bus transfer is $35/ person. Regards, Mary

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Asked by Julie 7 months, 2 weeks ago

Is it possible to book transport for pick-up in Hanoi and drop-off at Noi Bai Airport, and what would the fee be for 2 persons?

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Answered by Annie 7 months, 2 weeks ago

Dear Julie, Please kindly find our offer for transfer as follow:

Option 1: Shuttle bus Hanoi - Halong - Hanoi & connecting car to the airport: US$ 85 for 2 persons => You will reach the airport at around 3:00 - 3:30 pm
Option 2: Shuttle bus Hanoi - Halong & private car to the airport: US$ 135 for 2 persons => You will reach the airport at around 1:30 - 2:00 pm

Best regards,
Annie (Ms.)

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Asked by Kushagra Verma 7 months, 3 weeks ago

For the food, what all options are there? I would be travelling with my partner and they do not eat seafood. If possible can I get a menu?

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Answered by Annie 7 months, 3 weeks ago

Dear Kushagra Verma, If you cannot eat seafood the cruise organizer will prepare alternative food for you accordingly. Should you have further questions, please do not hesitate to contact me! Best regards, Annie (Ms.)

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Asked by Deku Ngo 7 months, 3 weeks ago

What is the difference between deluxe and premium rooms?

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Answered by Annie 7 months, 3 weeks ago

Dear Deku Ngo, Deluxe and Premium cabins have the same size and design, however, Deluxe cabins are located on the first floor while Premium cabins are on the second floor so it offers a better view. Should you have other questions, please do not hesitate to contact me! Best regards, Annie (Ms.)

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Asked by Diana 7 months, 3 weeks ago

Hello - If the weather is raining on 27/11/2024, will you still go on a cruise? Also, is the kayak part of the cruise? Thank you.

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Answered by Annie 7 months, 3 weeks ago

Dear Diana, Yes, the cruise will still run when it rains. Ambassador Cruise offers kayaking but at an additional cost. You can book and pay for it when you are on the boat. Best regards, Annie (Ms.)

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Asked by Akshay Dake 8 months ago

We are planning to stay at the La Passion Classic Hotel and take the 2-day/1-night Ambassador cruise on December 10, 2024. Does the cruise offer vegetarian or Jain Indian food options for dinner and breakfast? If possible, could you please share the food menu?

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Answered by Annie 7 months, 4 weeks ago

Dear Akshay Dake, Please kindly check Indian menu of Paradise Elegance Cruise and Ambassador Cruise I sent to your mail. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

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Asked by Tim Tang 8 months ago

Hi, I have a family of 4, 2 adults, 2 kids (ages 10 and age 11). Can we have 2 rollaway beds for the kids if we book the deluxe room?

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Answered by Cindy 8 months ago

Dear Tim Tang, It is not possible to arrange two rollaway beds in the deluxe room so please take 2 adjoining rooms instead for your comfort. Best regards, Cindy

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Asked by Akshay Dake 8 months, 2 weeks ago

Is kayaking, cave sightseeing, and hotel pickup and drop-off included in the given cost?

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Answered by Melissa 8 months, 2 weeks ago

Dear Mr. Dake, The cost for transfer is not yet included in the package of Ambassador Cruise: it is 30USD/person/round trip. We can offer 1 complimentary kayak/ room. Should you need more information please let me know! Best regards, Melissa

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Asked by Khin 8 months, 2 weeks ago

For 3 people, Can I ask to pick up from Hanoi Old Quarter and send us to accommodation in Ninh Binh after trip? How much it will be for pick up and drop off? How much for kayaking also since this does not include in the itinerary? Expected travel date to Halong Bay cruise is 24/12 (first day) and 25/12 (second day). Thanks in advance.

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Answered by Melissa 8 months, 2 weeks ago

Dear Mr. Khin, Thank you for contacting us. We can arrange Hanoi - Halong - Ninh Binh bus for 35USD/person. Kayaking costs 15USD/kayak - can be used for 1-2 person per kayak. Please note that there is surcharge of 50USD/person for Christmas dinner if you take the trip on 24th December, If you want to avoid this surcharge you can choose to travel 23 or 25 December instead. Best regards, Melissa

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Asked by Duheng Feng 8 months, 3 weeks ago

what is the fee/price for pick up in Hanoi?

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Answered by Mary 8 months, 3 weeks ago

Dear Duheng Feng, The shuttle bus fee is US$35/person for a round trip from Hanoi. Regards, Mary

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Asked by daver 8 months, 3 weeks ago

If I take a one-way shuttle from Hanoi to the dock, is it $15 per person for children without exception? If I apply for a round-trip shuttle and stay at the Harong Bay Hotel for 1 night without returning immediately after the cruise tour, can I return to Hanoi by shuttle the next day?

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Answered by Cindy 8 months, 3 weeks ago

Dear Daver, If you take a one way shuttle bus from Hanoi to the dock, it is USD 18/person including children if they take their own seats. You can book a round trip transfer and stay in Halong for 1 night then return to Hanoi by our shuttle the next day but you will need to take a taxi to the cruise port to wait for our bus. Best regards, Cindy

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Asked by Phoebe Wong 9 months ago

May i know how much is it for 31st-1st Jan for 2 people? Also, how much does it cost for shuttle for return from Hanoi.

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Answered by Mary 9 months ago

Dear Phoebe Wong, We checked and sent you an offer via email. Please check and let us know if you need more assistance. Regards, Mary

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Asked by luciana rabi 10 months, 2 weeks ago

Hello, I would like to know how to book a private transfer for 6 people and would like to know the price?

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Answered by Cindy 10 months, 1 week ago

Dear Luciana Rabi, For 6 persons, we can arrange a private limousine van and its price is USD 130 for one way from Hanoi to Halong or USD 230 for two ways from Hanoi to Halong and return. Please let me know if you want to book it. Best regards, Cindy

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Asked by Ana cristina Soares goncalves 10 months, 2 weeks ago

Hello We are 2 couples and We would like to book a cruise - ambassador cruise - deluxe -5 and 6 december 2024. This itinerary includes the smaller boat that takes us to the sung sot cave and luon cave? Do you have availability for 5 and 6 december 2024?

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Answered by Cindy 10 months, 2 weeks ago

Dear Ana, As per the update, Ambassador Cruise is still available for 5 - 6 Dec. Our price is USD 340/deluxe cabin for 2 persons excluding transfers. Please get back to us if you want to proceed with the booking. Best regards, Cindy

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Asked by Sara 10 months, 2 weeks ago

We are three singles travelling together. If we book at deluxe cabin what would be the bedding configuration please?

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Answered by Cindy 10 months, 2 weeks ago

Dear Sara, If you book a deluxe cabin, there will be 2 single beds + 1 rollaway bed for 3 persons. Should you have other questions, please feel free to let me know. Best regards, Cindy

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Asked by R khanna 10 months, 2 weeks ago

I am from India and allergic to seafood . I only take chicken . So can the meals served on the cruise be adapted to my liking. Also is there any restriction on the luggage that I can carry into the cruise. Also since I will be staying in Halong bay after the cruise can I carry my luggage in the pick up vehicle from hanoi

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Answered by Cindy 10 months, 2 weeks ago

Dear R Khanna, Yes, the cruise can cater to your food requirements. You can bring all the luggage along with you in the bus and to the cruise. Best regards, Cindy

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Asked by Lilly Le 10 months, 2 weeks ago

We are looking for 3 cabins for 5 adults for Oct 24th & 25th. On your main website it says those dates are sold out but I saw there's still avaiability on this site. Could you confirm if you still have cabins available on those dates?

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Answered by Cindy 10 months, 2 weeks ago

Dear Lily Le, We still have 3 deluxe cabins are blocked for Ambassador Cruise so it is still available on our website. Please let us know if you want to book those cabins. Best regards, Cindy

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Asked by Eileen 10 months, 3 weeks ago

I would like to use a connecting room. Are there connecting rooms in the deluxe room?

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Answered by Bonnie 10 months, 3 weeks ago

Dear Eileen, Deluxe cabins can be interconnected so you can take it for your group. Best regards, Bonnie (Ms.)

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Asked by Ngoc Nguyen 10 months, 4 weeks ago

If we need drop off at Ha Noi - Noi Bai Airport, how much we have to pay for shuttle, and what is the arrival time?

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Answered by Ellie 10 months, 4 weeks ago

Dear Ms Ngoc, I would like to advise you that we dont have sharing bus back to Noi Bai airport. We can arrange private car from Halong to Noi bai at 120usd/car for 02 people and you can expect the meeting time at around 14.45pm. If you dont want to use the private transfer you can request sharing bus back to Hanoi + private car from Hanoi center to Noi bai which costs less price. Should you have any further questions, please feel free to contact us. Regards, Ellie

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Asked by Emeline Combart 11 months ago

Hello, will your 2D/1N cruise on the 26-27th of August still be going ahead for me to book?

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Answered by Cindy 11 months ago

Dear Emeline Combart, We still have a premium cabin available on the 26 - 27 Aug and its price is USD 370/cabin for 2 persons and USD 35/person/bus round trip. Best regards, Cindy

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Asked by Nic Mesic 11 months ago

What time does the cruise return to Halong International Pier. We have a flight Hanoi to Hue at 16.35pm

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Answered by Cindy 11 months ago

Dear Nic Mesic, Please be advised the Ambassador cruise returns to Halong International Pier at 10.30am so you will have plenty of time for your flight at 16.35pm. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

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Asked by John 11 months, 1 week ago

Is smoking allowed on the balcony?

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Answered by Bonnie 11 months, 1 week ago

Dear John,  Yes, you can smoke on the private balcony. Smoking is not allowed in the cabin. Best regards, Bonnie (Ms.)

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Asked by Leah 11 months, 2 weeks ago

Hi How to get to Hà Nội airport from the cruise getting off? Where do you get off from cruise? 2 days and 1 night - what activities or facilities could be on the cruise?

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Answered by Melissa 11 months, 2 weeks ago

Dear Ms. Lena, You will disembark at Halong International Pier. One way transfer by private car from cruise pier to the airport is 110USD and takes 2.5 hours. Should you need any further assistance please do not hesitate to contact us! Best regards, Melissa

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Asked by Naomi 11 months, 3 weeks ago

Hi, do the guests sit an individual table or community/shared table with others? Can you please send me the meal menu?

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Answered by Annie 11 months, 3 weeks ago

Dear Naomi, Normally the guests will sit separately with their groups. I emailed you the cruise's menu for your reference. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

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Asked by Sharon 1 year ago

Hi, do you cater Gluten free meals for Breakfast, Lunch and Dinner?

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Answered by Mary 1 year ago

Dear Sharon, Yes, the cruise does serve gluten-free meals. Please note your food dietary when you make the booking so we can inform the cruise organizer accordingly. Regards, Mary

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Asked by Daniel 1 year, 1 month ago

How much is the transfer from Hanoi and back to Hanoi? Price for 2 person please.

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Answered by Mary 1 year, 1 month ago

Dear Daniel, For Ambassador Cruise, the bus transfer costs $35/person and $70 for 2 persons for a round trip Hanoi - Halong - Hanoi. Should you need further information, feel free to contact us. Regards, Mary

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Asked by Emily 1 year, 1 month ago

Hi, How much is the kayaking activity on top of the cost of the cruise?

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Answered by Mary 1 year, 1 month ago

Dear Emily, The kayak costs VND460,000/kayak for 1-2 persons. Should you need further information, feel free to contact us. Regards, Mary

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Asked by castor 1 year, 2 months ago

We are 3 adult group. if we book, will you provide 2 rooms or a room with 3 single beds

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Answered by Bonnie 1 year, 2 months ago

Dear Castor, A cabin is normally for 2 guests and if you are 3, you can choose either 1 cabin with an extra bed or 2 separate cabins. The option with extra bed costs less than 2 cabins because the 3rd person will need to pay for a single cabin if taking a separate one. Should you need further assistance, please feel free to ask. Best regards, Bonnie (Ms.)

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Asked by YEONJUNG.OH 1 year, 3 months ago

2 adults, children (10 and 14 years old) 1) If I add an extra bed to the deluxe room, can my family stay together? 2) Where do I contact to apply for a round-trip shuttle from Hanoi to Halong Bay?

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Answered by Mary 1 year, 3 months ago

@YEONJUNG.OH, We are sorry that a cabin on Ambassador Cruise cannot accommodate 4 people. You can consider 2 next-door cabins for more convenience. Regards, Mary

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Asked by Pinyu Huang 1 year, 4 months ago
Hi There. What is the cost of the shuttle? And could we also book the shuttle in this website?
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Answered by Annie 1 year, 4 months ago
Dear Pinyu Huang, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. For Ambassador Cruise, we offer shuttle bus at US$ 32/person/round trip May I know your travel date in order for me to check the availability accordingly? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Noelle 1 year, 4 months ago
Hi, I see that there is a promo ($155/Pax) for deluxe cabin, may I check if that price is inclusive of kayaking at Luon Cave and round trip shuttle to and from Hanoi hotel? Also, can I check how long for the kayak activity? Thanks!
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Answered by Annie 1 year, 4 months ago
Dear Noelle, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Please note that the cost does not include kayaking at Luon Cave (US$ 15/kayak) and shuttle bus Hanoi - Halong - Hanoi (US$ 25/person/round trip). For the detailed itinerary, please help me to find the attached file. May I know your travel date and group size so that I can check on the availability accordingly? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by BERNARDO 1 year, 4 months ago
Hola buenas tardes, Cuentan con guías en español? Muchas gracias!
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Answered by Annie 1 year, 4 months ago
Dear Bernado, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. I am sorry that there is only English-speaking tour guide on board, I wonder if it is okay for you? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Simon Putt 1 year, 4 months ago
Hello, does the 2-day itinerary include a visit to 1 of the floating fishing villages?
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Answered by Lily 1 year, 4 months ago
Dear Simon, Thank you for your inquiry! We are very happy to hear from you! Please be advised that the 2-day Ambassador itinerary does not include floating villages. But it visits Tung Sau Pearl Farm, I hope it is okay to you! Should you have any questions, please do not hesitate to contact us! Best regards, Lily
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Asked by Michelle Doan 1 year, 4 months ago
Hi, we are looking to book your cruise for November 20-22nd (2 people), (1) Is there a kayaking activity planned on this cruise? (2) I see that Hanoi transfer is included as a promotion, right? We will be staying at the JM Marvel Hotel. (3) Kayaking would be a high priority and adults only cruise preferred. Thank you.
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Answered by Lily 1 year, 4 months ago
Dear Michelle, Thank you for your questions! We are very happy to hear from you! (1) For Ambassador Cruise, you will kayak around the Tung Sau Pearl Farm. But kayaking is not included in the price. (2) Regarding the transfer, we can surely provide pick-up and drop-off from your hotel. Please be noted that the shuttle bus round trip Hanoi - Halong - Hanoi is USD 25/ person. (3) As there is no age limit in all cruises, there is no cruise that is only for adults; thank you for your understanding! Please let me know if you want to book this, so we can proceed the booking for you! Best regards, Lily
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Asked by Van Bui 1 year, 4 months ago
Hi there. We are planning on going 2D1N December 18-19 this year. A few questions: 1. The rooms with bathtub looking over the sea are the Ambassador Suite and Captain Suite, right? 2. Will the water be ok to swim in December? 3. How long do you stop at Ti Top for a hike? Will it be long enough for a hike? 4. How long do you stop at Sung Sot Cave? Will there be enough time? 5. I saw online there's bamboo boats to take us around - does Ambassador Cruise offer bamboo boats? Thank you in advance!
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Answered by Lily 1 year, 4 months ago
Dear Van Bui, Thank you for contacting us and we are very happy to hear from you! I would like to answer your question below: (1) Yes, Ambassador Suite and Captain Suite have a sea-view bathtub. (2) It can be too cold for swimming in winter. But you can still join other activities, so kindly no worries. (3) The cruise visits Ti Top Island for about 45 minutes for hiking and sightseeing. (4+5) The cruise stops at Sung Sot Cave for 45 minutes and please be advised that you will explore this cave by walking, not by bamboo boat. And the Ambassador Cruise does not offer local bamboo boating experience. May I also know how many people will travel so we can check availability for you? We look forward to hearing from you! Best regards, Lily
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Asked by Rob Spall 1 year, 4 months ago
Hi - can I confirm that if we book this cruise, it will include collecting us from Hanoi and then returning us to Hanoi on Day 2 at the end of the cruise? If it is an extra how much is it and how do we book that please?
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Answered by Lily 1 year, 4 months ago
Dear Rob, Thank you for your questions! Yes, we can surely help arrange the shuttle bus transfer for you. For Ambassador Cruise, the shuttle bus round trip Hanoi - Halong - Hanoi is USD 25/ person. The bus will pick up and drop off clients at hotels in the Hanoi Old Quarter. You can book this service by choosing it in the Transfer Services (optional) when booking online through our website. Or we can surely note it for you! We look forward to hearing from you! Best regards, Lily
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Asked by Pru Pocock 1 year, 4 months ago
2 questions, do the cabins have hairdryer? How many cabins in total Thank you.
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Answered by Lily 1 year, 4 months ago
Dear Pru, Thank you so much for contacting us and we are very happy to hear from you! Yes, all cabins have a hairdryer, so please no worries. Please be advised that Ambassador Cruise has 46 cabins in total. Should you have any questions, please do not hesitate to contact us! Best regards, Lily
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Asked by Pavan Nayak 1 year, 4 months ago
Hi Team, We are a family of 4 adults and 1 child (1 year old) interested in the cruise for 2 days/1 night with a check-in date of 24th October. A few questions: (1) Do you have enough options for vegetarians aboard? (2) My daughter (1 year old) eats non-vegetarian but is allergic to egg. Can this be accommodated? (3) I am looking for 2 rooms with a balcony, what is the best price you can offer? (4) I am interested in a limousine van transfer from Hanoi to harbor and back for my family. What are the charges for that? Please get back to me, Thank you and looking forward to cruising with you! Regards, Pavan N
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Answered by Cindy 1 year, 4 months ago
Dear Pavan, Thank you for your questions! We are so happy to hear from you! I would like to answer your inquiries as follows: (1) The cruise has a vegetarian menu so please no worries; (2) Yes, the cruise can cater to your daughter's food requirements. Actually, the child 1 years old will have soup/porridge or shares food with parents; (3) Our price is USD 440/princess suite for 2 persons; (4) The transfer costs USD 35/person for round trip Hanoi - Halong - Hanoi by limousine bus. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy
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Asked by Tony Shan 1 year, 4 months ago
Hi I have seen some videos of the 2D1N cruise offering an unlimited lobster dinner. But in more recent videos I have seen just the prefixe dinner menu? Also, if we want to add the transportation to/from Hanoi, do we book that here?
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Answered by Lily 1 year, 4 months ago
Dear Tony, Thank you so much for contacting us! Please be noted that the dinner would be served as a menu and you can see the latest menu of Ambassador in the attachment for more information. And yes, you can book the transfer with us, the shuttle bus round trip Hanoi - Halong - Hanoi is US$ 25 per person. We look forward to hearing from you soon! Best regards, Lily
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Asked by Brent Spillane 1 year, 4 months ago
Hi there, do you stop at Thien Cung and Dau Go Caves, or do you just drive past them? We would like to go to those caves as well as Sung Sot cave.
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Answered by Lily 1 year, 4 months ago
Dear Brent, Thank you for your question and we are so happy to hear from you! Regarding your inquiry, I'm sorry that Ambassador and most cruises do not stop at Thien Cung and Dau Go Caves. However, you do not need to worry as the itinerary is carefully planned and focuses on the most amazing attractions. Should you have any further questions, please do not hesitate to contact us! Best regards, Lily
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Asked by Tran 1 year, 4 months ago
Do you have a family room for 4? or connection rooms if we were to book two rooms as we have two children age 9 and 8 Thank you
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Answered by Linh 1 year, 4 months ago
Dear Tran, Thank you for your inquiry! Please be advised that the Ambassador cruise has connecting cabins so it is surely suitable for your family with kids. Or we suggest a Deluxe room + an extra bed would also suit your family. Can you share with us your travel dates and plans so we can check availability for you? If you have any further questions, please do not hesitate to contact us. Best regards, Linh
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Asked by Rita 1 year, 4 months ago
Hello...i am wondering if it is possible to pick us up at the Hanoi airport (my flight from KL will arrive at 8.30) and to transfer us back the next day to Hanoi airport (my flight to KL at 15.30). Thanks
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Answered by Lily 1 year, 4 months ago
Dear Rita, Thank you for your inquiry! Regarding your question, if the pick-up and drop-off points are Hanoi Airport, we can help arrange you a private car (as shuttle buses only pick up from Hanoi Old Quarter). The transfer service costs USD 200/ private sedan for 2 guests. If you have any further questions, please do not hesitate to contact us. Best regards, Lily
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Asked by B 1 year, 4 months ago
Hello, I am looking to book for 2 people for may 20th. Is round trip transfers included in the price? We would also like to know if the balcony for all suites are the same and pricing for kayaking. For the suite vs the captain suite what is the difference between these two rooms?
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Answered by Melissa 1 year, 4 months ago
Dear Ms. Brenda, Thank you for your email! For your trip date we still have 1 premium cabin and 1 captain suite left for the special price below: Premium cabin: 390 USD including transfer. Captain suite: 440 USD including transfer. Please note that kayaking is excluded and the price for kayaking is 300,000 VND/kayak, payable directly to the cruise. If you need any further information please do not hesitate to contact us! Melissa
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Asked by Arshad Booso 1 year, 4 months ago
Hey can I know what the check out time is please?
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Answered by Halongbaytours Team 1 year, 4 months ago
Dear Arshad Booso, Thank you for your question. You will check out the cabin after saving a full buffet breakfast onboard (around 9:30 am. Then, you will disembark at the cruise port at around 10:15 - 10:30 am. Should you need more assistance, feel free to contact us at any time. Regards, Halongbaytours Team
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Asked by Jenny Liu 1 year, 4 months ago
Hi, I am interested in booking a 2 day 1 night tour for July 28th, however we would like to do 3 people to 1 room. Can we still take advantage of the $195 per person offer? Online, I only see the price available for 2 people. Thanks.
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Answered by Jennie 1 year, 4 months ago
Dear Jenny, Thank you so much for contacting us! According to the promotion of the cruise, Deluxe balcony costs US$ 390 for 2 people and if you want an extra bed for 1 more person the price is still US$ 195 per person. If you have any further questions, please let me know! Best regards, Jennie
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Asked by Aniket 1 year, 4 months ago
Hi , I want to know whether your deluxe room has a bath tub , if not then which room has ,and what are the best prices that you can offer with to and fro rates
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Answered by Annie 1 year, 4 months ago
Dear Aniket, Thank you for your email. I am sorry that Deluxe cabin does not have a bathtub so please consider the Suite cabin instead. It costs US$ 450/Suite cabin with free shuttle bus round trip from/to Hanoi Old Quarter (promotion until April 2023). Can you please consider it? Should you need any further assistance, please feel free to let us know! Best regards, Annie (Ms.)
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Asked by Caroline Donovan 1 year, 4 months ago
Hi there I am interested in the captains suite on the ambassador cruise. Can you let me know price for collecting from hotel in Hanoi and taking back to airport . Many thansk
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Answered by Annie 1 year, 4 months ago
Dear Ms. Caroline Donovan, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Our offer for Captain Suite cabin on Ambassador Cruise is US$ 450/cabin for 2 people. For the transfer, may I know what time is your flight and if it is domestic or international in order for me to assist you better? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Kaye Gretgrix 1 year, 4 months ago
Reading the menu for dinner is seafood all they have to offer as I don’t eat seafood looking at traveling on the 30/03 Kaye
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Answered by Annie 1 year, 4 months ago
Dear Kaye Gretgrix, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. We will ask for your food restrictions before the trip and in case you cannot eat seafood, the cruise will surely prepare other meals for you so please kindly do not worry about it. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Suh 1 year, 4 months ago
Hi we are interested in joining the 2 days/1 night tour in July with one of these cruises. Our plan is to catch the plane from Hanoi to Ho Chi Minh City straight after the cruise. Can you please provide details of the time the cruises arrive at the port on the second day for Scarlet Pearl Cruise, Ambassador Cruise and Paradise Elegant Cruise. Hope to hear from you soon. Thank you.
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Answered by Cindy 1 year, 4 months ago
Dear Suh, Thank you for your email! Please be advised Scarlet Pearl finishes at 11.30am, Paradise Elegance and Ambassador cruise finish at 10.30am. Should you have any further questions, please do not hesitate to contact me. Best regards, Cindy
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Asked by Anuksha thakur 1 year, 4 months ago
Hello, how much is the pick up from Hanoi?
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Answered by Melissa 1 year, 4 months ago
Dear Anuksha, Thank you for your email! We offer special promotion of 390 USD with free transfer included for Ambassador Cruise. Should you need further assistance please feel free to contact us! Melissa
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Asked by Rachel 1 year, 4 months ago
Hi, what would the dinner menu be like if I book on April 7? I've tried searching reviews for days, some people were served with seafood platter, some with beef steak and some with buffet...
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Answered by Quan 1 year, 4 months ago
Dear Rachel, Thank you for your email. As you mentioned your travel date will be on April 7 and I would like to send you the most updated menu for Ambassador Cruise as file attached to your mail. Should you need any further assistance please do not hesitate to contact me! Best regards, Quan (Mr.)
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Asked by Jasmine 1 year, 4 months ago
Hello. How much is a round trip transfer per person for a 2D1N cruise on February 11th?
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Answered by Halongbaytours Team 1 year, 4 months ago
Dear Jasmine, Thank you for your question. The round-trip transfer from Hanoi center to Ambassador Cruise costs US$20 per person. However, we are offering a good deal of US$390 for a Deluxe Balcony Cabin including round trip transfer for 2 people until April 2023. If you need further assistance, feel free to get back to us. Regards, Halongbaytours Team
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Asked by Angela Thomson 1 year, 4 months ago
Will you be stopping in any fishing villages for your guests to kayak around in?
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Answered by Melissa 1 year, 4 months ago
Dear Angela, Thank you for contacting us. Regarding your question: Ambassador Cruise has kayaking time near the Tung Sau Pearl farm area. I have sent the detailed itinerary to your mail. Kindly check it and let me know if you have other concerns. Regards, Melissa
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Asked by Edna Windisch 1 year, 4 months ago
Hello there! I’m a solo traveller and would love. to experience this Halong Bay cruise, my first Asian cruise and my 5th in total. Please messagw me your most affordable price on the upper deck. Thank you and advance Happy New Year❗️ Edna Windisch
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Answered by Cindy 1 year, 4 months ago
Dear Edna, Thank you for your email! We are so happy to hear from you! Our offer for a premium balcony cabin on the 2nd floor is US$350 for 1 person including bus round trip. Please let me know if you want to book this. Best regards, Cindy
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Asked by Trang 1 year, 4 months ago
I would like to book the ticket to go with ambassador in 2 days from February 13 to February 15 - 2023 . Please let me know how much for 2 people . Thank you
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Answered by Melissa 1 year, 4 months ago
Dear Ms. Trang, Thank you for your email! I am sorry that Ambassador only operates 2 day 1 night so may I know which date you prefer? I look forward to hearing from you! Melissa
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Asked by Sporshita 1 year, 4 months ago
Will kayaking be chargeable over and above the quoted price? Also Is it possible to snorkel with my kids?
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Answered by Mellisa 1 year, 4 months ago
Dear Sporshita, Thank you for your inquiry and we are so happy to hear about your trip plan! Regarding your question, kayaking costs 300,000/kayak extra and there is no snorkeling available in Halong Bay. If you have any other questions please let me know any time! Melissa
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Asked by Jane 1 year, 4 months ago
I wish to travel on 1Jan2023 - 2jan(2 day 1 nit). 1)Private pick up from Hotel in Hanoi to cruise ship and return will be included? 2) I have 4 adults and 2 kids 9 and 11yrs. Can I have a family suite for 4 person? And what is the cost? 3) During this season is water sport activities (kayaking) cancel? 4) The price if full board, inclusive of all meals? Please furnish me before I can confirm my booking. Thanks.
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Answered by Cindy 1 year, 4 months ago
Dear Jane, Thank you for your email! We are so happy to hear from you! I would like to answer your questions below: 1. Pick up from Hotel in Hanoi to cruise ship and return will be included but it is a sharing bus, no private transfer. 2. Ambassador cruise does not have family room for 4 persons and your group will need 2 cabins. The cost is US$195/adult and $145/child. 3. The kayaking will still take place in winter season. 4. The package is full board, all meals are included. Should you have any further questions, please do not hesitate to contact me. Best regards, Cindy
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Asked by Udit Mittal 1 year, 4 months ago
Hi Team I'd like to travel on 8th Jan 2023 on your cruise with my wife. I'd like to know how the caving and the pearl farm activities are organized? Will we be taken through boat for those activities? Are there any other hidden costs for these activities? Best
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Answered by Halongbaytours Team 1 year, 4 months ago
Dear Udit, Thank you for your email! For excursions, you will be transferred by a small boat (tender) from the main vessel to the attractions. For the cave, you will climb steps and walk inside. For the pearl farm, there will be a kayaking activity but it is not included in the tour price. The fee is VND300,000/kayak for 2 people and you can register with the tour guide. Should you have other questions, feel free to contact us. Best regards, Halongbaytours Team
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Asked by mehar 1 year, 4 months ago
Hi, I have a few questions regarding the Ambassador Cruise Super Deal - Only $195/person inc transfer. Check in date: 17 Dec 2022 (2 days 1 night) No. of Pax: 2 1. May I know if this deal includes the pick up and drop off to the cruise and back to the city? Can I know the details for this? 2. May I know if there are any vegetarian food options available on deck, and if not, how can I request for this? 3. Can I know the full itinerary for the above mentioned dates. Does it include Sung Sot caves? Thank you :)
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Answered by Mellisa 1 year, 4 months ago
Dear Mehar, Thank you for your inquiry. I would like to summarize your trip details below: Ambassador Cruise - Date: 17 Dec 2022. Guests: 02 adults. Cabin: 1 deluxe double with balcony. Transfer: pick up and drop off at hotel TBA. Total cost $390 for 2 persons including transfer. Note: vegetarian/ vegan food available on request. Itinerary: as attached to your mail. Booking policy for cancel and change: More than 30 days prior to check-in: free of charge, From 30 to 7 days prior to check-in: 10% of total rates, From 6 to 3 days prior to check in: 50% of total rates, Less than 3 days prior to check-in: 100% of total rates, No-Show: 100% of total rates. Should you need any further assistance from us, please do not hesitate to ask in advance. Many thanks with best regards, Melissa
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Asked by Rupert-Hu Gilman 1 year, 4 months ago
Hello! I have some very quick questions if that's okay? 1. Do you do a 2 day/1 night cruise on December 30th 2022? 2. How much would the return transfer from Hanoi Old Quarter be? 3. Do you do vegetarian meals? Looking forward to your reply. Thanks a lot! Rupert
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Answered by Halongbaytours Team 1 year, 4 months ago
Dear Rupert-Hu Gilman, Thank you for your inquiry. Ambassador Cruise has a Deluxe cabin available for December 30th, 2022. We are having a promotion for US$390/deluxe cabin including bus transfer for 2 people. Ambassador cruise can surely prepare vegetarian meals for you. Since your travel date is a peak day, please consider and let us know soon if you want to process the booking. Looking forward to hearing from you! Regards, Halongbaytours Team.
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Asked by Gazal Kothari 1 year, 4 months ago
Hi. We're travelling during New years. What do you mean by 'surcharge for New Year's and Christmas' under price exclusion?
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Answered by Lynn 1 year, 4 months ago
Dear Gazal, Thank you for contacting us! New Year Surcharge: During this time a mandatory surcharge 30-75 USD/person/night will apply (please note that all cruises apply surcharge during this time due to rising food cost and to provide stipends for employees working over the holiday, and special themed dinner and activities organized for countdown too. Thank you for your understanding. For Ambassador Cruise it is 50 USD/person/night. If you have any questions please let me know! Best regards, Lynn
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Asked by Kim Nguyen 1 year, 4 months ago
Is this price inducing meals ? Thanks
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Answered by Ellie 1 year, 4 months ago
Dear Ms. Kim, Thank you for your email! I confirm that all cruises on our website include meals already. However, drinks are not included. If you need further information please let me know! Ellie
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Asked by Rachel Ngo 1 year, 4 months ago
Hi..we plan to book on nov 23.we are a group of 3 and would like to stay in 1 cabin.
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Answered by Mellisa 1 year, 4 months ago
Dear Ms. Rachel, Thank you for booking our promotion. I would like to summarize your trip details below: Ambassador Cruise - Date: 23 Nov 2022. Guests: 03 adults. Cabin: 1 deluxe double with balcony + 1 extra bed => free upgrade to premium cabin. Transfer: pick up and drop off at hotel TBA. Total cost $190/ persons including transfer. Booking policy for cancel and change: More than 30 days prior to check-in: free of charge, From 30 to 7 days prior to check-in: 10% of total rates, From 6 to 3 days prior to check in: 50% of total rates, Less than 3 days prior to check-in: 100% of total rates, No-Show: 100% of total rates. If you want to book this trip please let me know! Should you need any further assistance from us, please do not hesitate to ask in advance. Many thanks with best regards, Melissa
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Asked by Hi i am Soong Mun Fye 1 year, 4 months ago
Hi i am Derek, i would like to know the itinerary for the package. Does the price include transport to and from hotel at Hanoi ? Do you have a 3D2N package on the cruise? Have send me the URL link for booking? Can pay by Singapore Dollar?.
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Answered by Ellie 1 year, 4 months ago
Dear Mr. Soong, Thank you for your email! I am sorry that at the moment we only have 2 day 1 night cruise trip for Ambassador Cruise. If you prefer 3 day 2 night can you consider Paradise Elegance: https://www.halongbaytours.com/cruise/paradise-luxury-elegance.html I look forward to hearing from you soon! Ellie
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Asked by Christine 1 year, 4 months ago
Hello, do you do pick up from lotte hotel?
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Answered by Cindy 1 year, 4 months ago
Dear Christine, Thank you for your email and question! Please be advised the bus only picks up and drops off in the Old Quarter area so please come to our office at 72 Hang Trong to get the bus. Best regards, Cindy
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Asked by Sherine 1 year, 4 months ago
How far is it to get to your cruise ship from Intercontinental Westlake Hotel? Thanks
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Answered by Ellie 1 year, 4 months ago
Dear Sherine, Thank you for contacting us! The distance via expressway is around 3 hours and you need to be at the pier by 11:30am so please plan your travel accordingly. If you need further assistance please let me know! Ellie
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Asked by Sandra 1 year, 4 months ago
I have 2 questions: (1) Is it true that water is not included in overall price? Nor tea or coffee during meals? ; (2) Check in is about 12:15, but what time is actually meeting our in the office? Thank you!
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Answered by Ellie 1 year, 4 months ago
Dear Sandra, Thank you for your inquiry and I would like to answer your questions as follows. (1) two water bottles will be provided inside the cabin. Tea and coffee are offered during breakfast; (2) Please be present at the pier at 11:45am for check in. If you need further information please let me know! Best regards, Ellie
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Asked by Vivienne 1 year, 4 months ago
Hi, the round trip shuttle bus service, is it comfortable and how many pax can the bus take? On the return trip from Halong Bay, is it okay to drop us at Mercure Hanoi La Gare?
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Answered by Mellisa 1 year, 4 months ago
Dear Vivienne, Thank you for your inquiry and we are so happy to hear from you! I would like to answer your questions below: - Our bus can take maximum 7 adults - it is limousine bus so very comfortable - We can surely drop off at Mercure La Gare I hope this is helpful for you! If you have any other questions please let me know any time! Melissa (Ms.)
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Asked by Chris 1 year, 4 months ago
Hi, Is there any itinerary for 3 days Ambassador Cruise?
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Answered by Melissa 1 year, 4 months ago
Dear Mr. Chris, Thank you for your email and I am sorry that Ambassador Cruise does not offer 3 day 2 night tour yet. Can you consider Paradise Elegance Cruise: https://www.halongbaytours.com/cruise/paradise-luxury-elegance.html The cruise costs include transfer Hanoi - Halong Bay - Hanoi already. I look forward to hearing from you! Melissa
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Asked by Edgar Talvo 1 year, 4 months ago
Hi, where is the meet up for ambassador cruise ha long bay?
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Answered by Melissa 1 year, 4 months ago
Dear Mr. Edgar, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. Please see the information for meeting point for Ambassador Cruise here: https://goo.gl/maps/ug7uHeB86xMXHYHu9 If you have any other questions please let me know any time! Melissa (Ms.)
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Asked by Ivanna 1 year, 4 months ago
Hi there, please could you help me. I want to look at cruises for November/December. When i put in the dates i would like to do the tour, it says it will cost $0. please could you assist, thank you
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Answered by Melissa 1 year, 4 months ago
Dear Ivanna, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. May I know your trip date and how many persons will travel please? If you have any other questions please let me know any time! Melissa (Ms.)
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Asked by Don 1 year, 4 months ago
Hello there, Is it possible for me to embark at Halong international Pier instead as I am residing there? So I wont have to join the transfer from Hanoi.
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Answered by Ellie 1 year, 4 months ago
Dear Mr. Don, Thank you for your email and you can surely travel to the pier yourself. If you need further information please let me know! Ellie
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Asked by Alex 1 year, 4 months ago
Hi, How much would a transfer from Haiphong>Ha Long > Hanoi be for two people?
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Answered by Ellie 1 year, 4 months ago
Dear Alex, Thank you for your email! For private Hai Phong - Halong pick up the cost is $45 per car and for return trip Halong - Hanoi you can consider the shuttle bus $20/person for most saving option. If you have any other questions please let me know! Ellie
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Asked by Deepika 1 year, 4 months ago
Hello we are looking to book in October 22..Had couple of questions:1) Are the bookings open for October'22 if yes what is the price per person 2) I read in one of the blog that you offer lobster meal, is it for both lunch and dinner? And is it limited or unlimited buffet? 3) What are the facilities available in the cruise? 4) Which all island tours are available?
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Answered by Ellie 1 year, 4 months ago
Dear Deepika, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I have received your request for a quotation, and wonder how many guests are traveling? The unlimited lobster offer is for dinner only. Please see the file attached for cruise program. I look forward to hearing back from you so I can send you our best offer. If you have any other questions please let me know any time! Ellie (Ms.)
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Asked by jo 1 year, 4 months ago
Hi, may I know how long is the shuttle bus journey from Hanoi Old Qtr to Ha long Bay to take the cruise? what kind of shuttle bus? I am concerned about the comfort if journey is too long
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Answered by Melissa 1 year, 4 months ago
Dear Ms. Jo, Thank you for your email and we are happy to hear from you! The bus we use for Ambassador Cruise is limousine bus and it is very comfortable. One way journey takes 2.5 hours. If you need further information please let us know! Best regards, Melissa
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Asked by mo nr 1 year, 4 months ago
Ambassador Cruise I would like to use it for 3 adults. How much do I have to pay for adding an extra bed?
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Answered by Cindy 1 year, 4 months ago
Dear sir/madam, Thank you for your email! Please be advised the extra bed for the 3rd person is US$150 so the total cost for 1 cabin for 3 persons is US$510 excluding transfer (US$40/person for round trip Hanoi - Halong - Hanoi) Should you have any questions, please do not hesitate to contact us. Best regards, Cindy (Ms.)
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Asked by mo nr 1 year, 4 months ago
Ambassador Cruise I would like to use it for 3 adults. How much do I have to pay for adding an extra bed?
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Answered by Cindy 1 year, 4 months ago
Dear sir/madam, Thank you for your email! Please be advised the extra bed for the 3rd person is US$150 so the total cost for 1 cabin for 3 persons is US$510 excluding transfer (US$40/person for round trip Hanoi - Halong - Hanoi) Should you have any questions, please do not hesitate to contact us. Best regards, Cindy (Ms.)
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Asked by Jonas 1 year, 4 months ago
Hey together, In the header it says that this cruise will also include kayaking, but I can't really find it anywhere in the itinerary. Can you explain when this would be taking place? Thank you!
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Answered by Cindy 1 year, 4 months ago
Dear Jonas, Thank you for your email! We are so happy to hear of your Halong Bay Trip! I would like to send you the detailed itinerary of Ambasador cruise for your review. Can you please share with me your travel date and how many people will be traveling to check the availability for you? As I see that you also ask about the Margaret and Phoenix cruise but please note that both cruises do not yet operate again after Covid-19. Should you have any questions, please do not hesitate to contact me. Best regards, Cindy (Ms.)
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Asked by Alex Santiago 1 year, 4 months ago
Hi, my partner and I are looking to book in for March 8th 2023 however we are wanting to take a limousine bus to Sapa on the 9th of March which departs at 12pm from Halong city. Will there be sufficient time for us to make this transfer? Kind regards, Alex Santiago
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Answered by Annie 1 year, 4 months ago
Dear Mr. Alex Santiago, Thank you for your email. For Ambassador Cruise, the boat will disembark at around 10:30 AM thus you will have enough time for the bus. Please kindly let us know once you are ready to book the room, we are glad to assist you accordingly. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by RACHEL 1 year, 4 months ago
Hello, we are 2 pax (adult) for 15-16 May, kindly check the availability for this period? Thanks a lot
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Answered by Jolie 1 year, 4 months ago
Dear Ms. Rachel, Thank you for your email and we are happy to hear from you! On 15th May we still have 1 premium cabin available. At the moment you have the options of kayaking or swimming and bamboo boat is not yet offered in the trip. If you need any further information please do not hesitate to contact us! Best regards, Jolie
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Asked by RACHEL 1 year, 4 months ago
Hello, Could you please precise which kind of boat we could get on Ambassador Cruise? Is Bamboo boat one of the options that we can choose? Thanks a lot.
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Answered by Sally 1 year, 4 months ago
Dear RACHEL, Thank you for your email! Please note the Ambassador uses a tender boat to transfer guests from the pier to the cruise. Regarding your interest in Ambassador cruise, can you please let me know your travel as well as how many people will be traveling to check the availability for you? Should you have other questions, please do not hesitate to contact us. Best regards, Sally (Ms.)
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Asked by Gerald 1 year, 4 months ago
Hi can I check if the Superb Deal 2022 - 140USD per pax is inclusive of a balcony in the room? And may I also check how much is the shuttle service from Hanoi to the cruise and back?
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Answered by Melissa 1 year, 4 months ago
Dear Mr. Gerald, Thank you for your email and question. The cost $140/person is inclusive for deluxe cabin with balcony, excluding transfer ($35/person/round trip) and kayaking ($15/kayak). Should you have further concerns, feel free to get back to us. Best regards, Melissa (Ms.)
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Asked by Reynold Siron 1 year, 4 months ago
Hi I am looking for 2 room (me, my wife) and my 2 children both are adult. your offer 140 USD/ person is it include the tranport/picknup from Hanoi?
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Answered by Lisa 1 year, 4 months ago
Dear Mr. Reynold. Thank you for your inquiry and we are happy to assist you with your trip to Halong Bay. The rate $140/person does not yet include a transfer round trip from Hanoi. We can arrange limousine bus for you at the cost $30/person/round trip. This is one of the best cruises at the moment, all cabins come with a balcony, and there is a lobster meals included. If you have any further questions please let me know! Best regards, Lisa (Ms.)
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Asked by Anushya 1 year, 4 months ago
Hi! Is this cruise available for 3 days/2 nights on July 11th - 13th? Could you also please confirm if the Ambassador cruise has an elevator? My mom has limited mobility. Thanks!
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Answered by Hallie 1 year, 4 months ago
Dear Anushya, Thank you for your inquiry! As you might not know, due to covid-19 the Ambassador cruise does not sail for 3 days 2 nights yet, thus would you like to change to 2 days 1 night itinerary instead? Also, may I know how many people are in your group so I can assist you better? I confirm that Ambassador cruise has an elevator thus kindly no worry I'm looking forward to hearing from you soon Best regards, Hallie (Ms.)
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Asked by Kacey 1 year, 4 months ago
Hello, My partner and I are hoping to book your 2 night/3 day Ha Long Bay cruise from the 26th - 28th of May. Do you have availability over this period, and is it best to book through halongbaytours.com? Thankyou!
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Answered by Melissa 1 year, 4 months ago
Dear Ms. Kacey, Thank you very much for your inquiry. Due to Covid's general impact on tourism, not many cruises are offering 3 days 2 nights trip like before. I would like to send you what we have available for 26-28th May trip date so you can have a look: Heritage Cruise Binh Chuan: https://www.halongbaytours.com/cruise/heritage-cruise-binh-chuan.html This is the best boutique luxury cruise in Halong Bay and also our top selling cruise since 2019. The cruise also has a large all-season pool on sundeck, an art gallery, a library, and above all the best cruise program for 3 day 2 nights in Halong Bay. We have delta cabin with balcony available for $660 and shuttle bus round trip is $40/person/round trip. We would like to offer a $50 discount for Heritage Binh Chuan on the event of Vietnam's reopening. Total cost: $680 for 2 persons. Orchid Cruise: https://www.halongbaytours.com/cruise/orchid-cruise.html We have suite balcony cabin available for this 14-cabin luxury cruise. The cost is $550/cabin and shuttle bus $40/person/round trip. Total cost: 630 for 2 persons. Stellar of the Seas: https://www.halongbaytours.com/cruise/stellar-of-the-seas-cruise.html This is an ultra luxury cruise. We have junior suite available and the cost is $820/cabin, bus $20/person. Total: $860 for 2 persons. I hope this gives you some options. Please let me know if you need further information. Best regards, Melissa (Ms.)
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Asked by robert 1 year, 4 months ago
HI ! at the end of the cruise tour, can the shuttle directly bring us to the airport ....?thank you
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Answered by Lisa 1 year, 4 months ago
Dear Mr. Robert, Thank you for your question. I am sorry that all shuttle buses can drop off in Hanoi Old Quarter only. From there it is 30 minutes by taxi to the airport. If you need further information please let me know! Lisa (Ms.)
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Asked by Clarice 1 year, 4 months ago
Hi there! I am looking to book this cruise for the 17th of April... Will it be available?
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Answered by Jolie 1 year, 4 months ago
Dear Ms. Clarice, Thank you for your email. My name is Lisa from Halong Bay Tours department and I am very glad to assist you with your trip. I am sorry that Ambassador Cruise is fully booked on 17th April, can you change to 16 April please? We have cabins available on 16th April. If you need to keep your booking on 17th April please let me know so we can refer you to our best cruises. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
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Asked by Hong 1 year, 4 months ago
Hello there, are there non-seafood dishes available? My partner is not able to eat seafood.
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Answered by Lisa 1 year, 4 months ago
Dear Mr. Hong, Thank you for your email and we are happy to assist you with your trip to Halong Bay! The cruise is known for its food service, and the cruise can surely prepare alternatives for your partner. Non-seafood meals are available for sure. Have you had a trip date in mind yet? Please let me know if you have any questions! Best regards,
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Asked by TRAN DANG 1 year, 4 months ago
How much is your shuttle for a roundtrip from Hanoi to the port?
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Answered by Rosie 1 year, 4 months ago
Dear Mr./Ms. Tran Dang, Thank you very much for contacting us. The round trip shuttle bus from Hanoi center to Ambassador Cruise is USD40/person. May we have your preferred travel date and number of guests for further assistance? We look forward to hearing from you soon. Best regards, Rosie (Ms.)
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Asked by Michael R Dugger 1 year, 4 months ago
We have a flight out of Hanoi about 4p. If we took a private shuttle back from Ha long, would we make it to the airport on time and what would this cost? Thank you.
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Answered by Hana 1 year, 4 months ago
Dear Mr. Michael R Dugger, Thank you for contacting us! With a private car from the cruise pier straight to the airport, you can reach the airport at around 1:30 - 2:00 PM and it costs US$ 100/private sedan car for 2 persons. May I double-check if your flight is domestic or international? Best regards, Hana (Ms.)
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Asked by Yoon 1 year, 4 months ago
Hi, I'm looking for 2 people on 18th May ticket. Is the shuttle bus to / from Hanoi included in the price? There's text that says it's included, and some pages that says it's not...?
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Answered by Mary 1 year, 4 months ago
Dear Yoon, Thank you for contacting us! We now have the special expat deal which is only US$ 280/Deluxe cabin including a shuttle bus round trip for 2 persons. Do you want to book it now? I hope to hear from you soon and please let me know if you need any further information. Best regards, Mary (Ms.)
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Asked by Seungwoo Paek 1 year, 4 months ago
Hi, I was searching for a trip with 2 adults and 2 kids(8yrs) option. and "Superb Deal 2021 - Only $140 per person" this option came up with 280 USD. Is this applicable for 2 adults and 2 kids option too?
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Answered by Cindy 1 year, 4 months ago
Dear Mr. Seungwoo Paek, Thank you so much for contacting us! Our offer is US$ 280/Deluxe cabin for 2 adults. It is US$ 110/children surcharge and US$ 30/extra bed surcharge. Hence, the total cost is US$ 530 for your family with free shuttle bus round trip. I hope to hear from you soon and should you need any further information, please feel free to contact me! Best regards, Cindy(Ms.)
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Asked by Patrice 1 year, 4 months ago
Hello, I read in the itinerary that Kayaking on the first day is optional. May I inquire how much Kayaking would cost per person USD? Thank you.
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Answered by Mary 1 year, 4 months ago
Dear Mr. Patrice, Thank you so much for your questions! The kayaking fee is US$ 20/kayak for 2 people, you can book it either in advance or on the boat. Should you have any further questions, please feel free to let us know. Best regards, Mary (Ms.)
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Asked by malpani 1 year, 4 months ago
do you provide seafood free vegetarian food?
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Answered by Ms Jolie 1 year, 4 months ago
Dear Malpani, Thank you for your email. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. Please note that all of the cruises can prepare vegetarian meals thus please kindly no worries about that. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.
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Asked by una 1 year, 4 months ago
Hello, I am interested in your cruise for 1N2D. I would like to know how much it will be for the price. I have some questions: (1) Do you offer free shuttle transfer from Hanoi for only 2.5 hours? (2) Can we kayaking for free? (3) Are all meals included? Thank you!
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Answered by Amber 1 year, 4 months ago
Dear Una, Thank you for your questions and I'm glad to assist you with your trip. i would like to answer your questions as follows: (1) At the moment, shuttle bus round trip Hanoi - Halong - Hanoi costs $25/ person, the bus goes on Express way so it takes around 2.5 hours drive but some time traffic are busy on way so it might take a bit longer time; (2) Please note that Kayaking is not included in the price; (3) All meals are included, so kindly no worries. Please do not hesitate to ask me at any time if you need further assistance. Best regards, Amber (Ms.)
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Asked by Rushan Malla 1 year, 4 months ago
Hi there, my husband has a problem with his leg and it may be inconvenient for him to step up and down too much or join the activities. Is that possible to make the trip?
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Answered by Mary 1 year, 4 months ago
Dear Rushan Malla, Thank you for your question. Please kindly note that there is an elevator inside the ship, and all the outdoor excursions like visiting the cave or kayaking are optional. Your husband still can unwind on the beach or the sundeck and join all other onboard activities, no worries. If you have any more questions, we are very happy to assist. Best regards, Mary (Ms.)
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Asked by Tammy Tran 1 year, 4 months ago
If my flight arrives at the Hanoi airport at 7:40am, can I make it to the shuttle bus?
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Answered by Cindy 1 year, 4 months ago
Dear Tammy Tran, Thank you for your email! My name is Cindy and I am very happy to assist you with your trip plan! Regarding your question, please be advised that the shuttle bus leaves at 8.45 from Hanoi and it is 40 minute (without traffic jam) to drive from Hanoi airport to Hanoi city center. However, your flight might be delayed, you need to time take suitcases, get the car so please consider to rent a car go directly from the airport to Halong Bay. I hope my info would be helpful and please feel free to let me know if you have other questions. Best regards, Cindy (Ms.)
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Asked by Ram 1 year, 4 months ago
We are planning to book a 2D 1N trip on Jan 2, 2021. Is it available? Are bathtubs available in all room types?
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Answered by Bailey 1 year, 4 months ago
Dear Mr. Ram, Thank you so much for contacting us! As I have checked, President Cruise is still available on Jan 2, 2021. Please note that bathtubs are only available in Cabinet Suite and Presidential Suite. May I know which cabin you wish to take in order for me to send you the link to secure your booking accordingly? I hope to hear from you soon and please let me know if you have any further inquiries. Best regards, Bailey (Ms.)
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Asked by Kaiyuan Wang 1 year, 4 months ago
Hello, Is there a limit to how many suitcases my girlfriend and I can carry onboard, for the cruise and the shuttle bus from Hanoi to Ha Long Bay? Thanks.
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Answered by Ms Bailey 1 year, 4 months ago
Dear Kaiyuan Wang, Thank you for your inquiry. My name is Bailey from Halong Bay Tour department and I'm glad to assist you with your trip. There is unlimited to bring the luggage to the bus and boat, you can bring all your stuff with you. However, if you coming back to Hanoi you can storage your bug suitcase at the hotel and carry a small one for more convenience as the room on the boat is not too big so if bring more luggage will be narrow for you. Could you share with me more detail about your trip for a better recommendation? For example which cruise/budget are you looking for, your travel date, and the number of passengers? Please let me know if you have any questions. Best regards, Bailey (Ms.)
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Asked by James W 1 year, 4 months ago
Hello, does the 3-day/2-night Ambassador Cruise involve any bicycling in the towns? My wife and I cannot ride a bicycle and we're wondering what we would do if there is bicycling in the town. Thank you
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Answered by Jolie 1 year, 4 months ago
Dear Mr. James, Thank you for your question. Please be noted that President Cruise does not offer biking activities. I have sent you the cruise's detailed itinerary via email, please help me to check it! Should you have any further questions, please do not hesitate to contact me. I am more than happy to help! Best regards, Jolie (Ms.)
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Asked by Kai Smith 1 year, 4 months ago
Hello. I see in the questions above that if we have 3 in our party, an extra bed can be added to the room. Can you confirm this? Thank you, Kai
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Answered by Jolie 1 year, 4 months ago
Dear Kai Smith, Thank you for your questions and I am very glad to assist you with your trip. We can put an extra bed in the Ambassador Balcony cabin to accommodate 3 persons, so please no worries! I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
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Asked by park 1 year, 4 months ago
We have 3 people and would like to do 2 days/1 night. Can we get one room ? Thank you.
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Answered by Cindy 1 year, 4 months ago
Dear Mr. Park, Thank you for your question! My name is Cindy and I am very happy to assist you with your trip plan. Please be advised that one room on President can be added an extra bed to accommodate 3 adults of your group. Kindly contact us for further assistance. Best regards, Cindy (Ms.)
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Asked by Martina Jezdikova 1 year, 4 months ago
Good evening, Is it possible to get 2 interconnected rooms on President Cruise please? Or be guaranteed 2 rooms next to each other? We will be travelling with kids. Thank you Martina
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Answered by Cindy 1 year, 4 months ago
Dear Martina Jezdikova, Thank you for your email. My name is Cindy from Halong Bay Tour department and I'm glad to assist you with your trip. Please be advised that the Ambassador cruise have connecting cabin so it is surely suitable for your family with kids. I hope my info would be helpful and please let me know if you have any other inquiries. Best regards, Cindy (Ms.)
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Asked by LEE 1 year, 4 months ago
Is the shuttle bus going through the expressway and the journey time is about 2.5 hours?
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Answered by Jolie 1 year, 4 months ago
Dear Lee, Thank you for your question! Yes, the shuttle bus goes on the expressway which is around 2.5 drive. Could you let me know your travel date so I can check availability for you? Best regards, Jolie (Ms.)
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Asked by Dipesh Raj 1 year, 4 months ago
Hi, We are the group of 4 people and planning to visit on 15th December for 2 Days 1 Night. My question is in case Cruise is canceled due to bad whether then do you return all my money?
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Answered by Hana 1 year, 4 months ago
Dear Mr. Dipesh Raj, Thank you for your inquiry. In case the cruise trip has to be canceled due to bad weather, please find our cancellation as follow: 1/ If the tour is cancelled in advance with prior notice, full refund will be made. 2/ If the tour is cancelled midway through, you will be charged for service already use (such as shortened cruise trip, or breakfast, or shuttle bus, whichever applies in specific case). Should you need any further assistance, please do not hesitate to contact us! Best regards, Hana (Ms.)
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Asked by Jade Tran 1 year, 4 months ago
Can the complimentary limo bus pick up/drop off at a city other than Hanoi?
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Answered by Jolie 1 year, 4 months ago
Dear Mr. Jade Tran, Thank you for your question. I am sorry that the bus is only available for hotels in Hanoi Old Quarter. If you are staying in another city, we can arrange a private car instead thus please let us know. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
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Asked by Eva Pasgaard 1 year, 4 months ago
Is there free Wifi on board?
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Answered by Mary 1 year, 4 months ago
Dear Eva Pasgaard, Thank you for your question. Ambassador Cruise does provide free Wifi onboard, however, internet connection may be interrupted due to the mountainous area in the bay. I hope you understand. If you have other concerns, feel free to contact us. Regards, Mary (Ms.)
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Asked by Yuki Numa 1 year, 4 months ago
Can you pick up from Pan Pacific Hanoi HOTEL, then 1 night cruise, pick off InterContinental Hanoi Westlake HOTEL. Sincerely,
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Answered by Mary 1 year, 4 months ago
Dear Yuki, Thank you for your inquiry. The cruise bus can pick you up at Pan Pacific hotel but they do not drop off at the hotel outside of Hanoi Old Quarter liked Intercontinental thus you need to take the taxi from Hanoi Old Quarter to this hotel. If you have any further questions, please feel free to ask us! Best regards, Mary (Ms.)
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Asked by Deep Mukhopadhyay 1 year, 4 months ago
Hi, I live in Ho Chi Minh City and planning to go to Halong Bay cruise tour at the end of November or start of December. Is there any pickup service from hotel of Hanoi for your cruise and what is the pick-up time ?
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Answered by Jolie 1 year, 4 months ago
Dear Deep Mukhopadhyay, Thank you so much for contacting us and I am very glad to assist you with your trip. Yes, we do offer transfers from Hanoi to the cruises and back. The pickup time is around 8:00 - 8:45 AM. Should you need any further assistance, please feel free to contact us. Best regards, Jolie (Ms.)
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Asked by Terry Levesque 1 year, 4 months ago
We arrive at Hai Phong airport and would need airport transfer from there not hanoi can that be arranged?
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Answered by Hana 1 year, 4 months ago
Dear Mr. Terry Levesque, Thank you so much for your questions! Regarding your question, please be advised that our shuttle bus only picks up and drops off in Hanoi Old Quarter but we can organize a private car from Cat Bi Airport (Hai Phong) to Ambassador Cruise at US$60/car/way. After the cruise trip, you can join the free transfer back to Hanoi. By the way, may I know your trip date so I can check the cabin availability? Looking forward to hearing from you soon. Best regards, Hana (Ms.)
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Asked by Rajan Agarwal 1 year, 4 months ago
Hi, Me and my friends will be traveling on cruise on 25th Dec & 26th Dec for 2 days/1 night. Is the surcharge included in the fare I pay?
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Answered by Amber 1 year, 4 months ago
Dear Rajan Agarwal, Thank you for your inquiries and I'm glad to assist you with your trip. When you book the cruise depart on 25th Dec you won't be charged a surcharge for Christmas Party, please no worries. I hope to hear from you soon and please let me know if you have any inquiries. Best regards, Amber (Ms.)
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Asked by Peter Russell 1 year, 4 months ago
Hi, is it possible to meet up at the cruise port instead of booking the shuttle with you? Thanks.
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Answered by Mary 1 year, 4 months ago
Dear Peter Russell, Thank you for your question. You surely can arrange the transport by yourself and meet up at the cruise port. Please be ready at the address Halong International Cruise Port (SunGroup Port) no later than 11:30 am on your travel date. If you need more information, feel free to ask. Regards, Mary (Ms.)
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Asked by Poonam Shah 1 year, 4 months ago
Hello Are kayaks included in the price? Do you provide vegetarian options on the boat? No fish or meat. Thank you
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Answered by Jolie 1 year, 4 months ago
Dear Poonam Shah, Thank you for your questions! Kayaking is excluded and it costs US$ 20/kayak for 2 persons. Regarding vegetarian meals, the boat can surely prepare it so please kindly no worries about it. Should you need any further information, please feel free to contact us! Best regards, Jolie (Ms.)
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Asked by icey 1 year, 4 months ago
Do you allow medium size luggage/s (20 kg) in the cruise?
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Answered by Jolie 1 year, 4 months ago
Dear Icey, Thank you for your question! There is no limit for luggage you carry with you, however, we suggest you bring little luggage only for the most comfortable as this is a short trip. I hope this helps and should you have any further questions, please feel free to ask us! Best regards, Jolie (Ms.)
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Asked by Eduardo 1 year, 4 months ago
Hi there, we are a family 2 adults and 2 kids (3 and 5) how does it works with the beds?
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Answered by Amber 1 year, 4 months ago
Dear Eduardo, Thank you for contacting us and I'm glad to assist you with your trip. Since your family has 2 adults and 2 kids (3&5) , they would arrange 1 double bed and 1 extra bed for your family. The kid is 3 years old free of charge and will share a bed with parents, the other one will be charged 75% of adult price and get an extra bed. I hope to hear from you soon and please let me know if you have any inquiries. Best regards, Amber (Ms.)
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Asked by SUNHA WOO 1 year, 4 months ago
How much does it cost for add one extra bed for adult? We are all adults and 3 people.
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Answered by Amber 1 year, 4 months ago
Dear Sunha Woo, Thank you for your email. My name is Amber from Halong Bay Tour department and I'm glad to assist you with your trip. The cost for an extra bed for 3rd people will be charged 80% of other people. May I know your travel date and how many days you will travel to Halong Bay so I can provide you the price accordingly? I hope to hear from you and please let me know if you have any inquiries. Best regards, Amber (Ms.)
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Asked by ADon 1 year, 4 months ago
Hi, me and my girlfriend are looking to do the Ambassador room for 3 days/2 Nights starting on July 20th. What is the weather like at this time of year? Please let me know! Thanks
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Answered by Jolie 1 year, 4 months ago
Dear Adon, Thank you for your question and I am very glad to assist you with your trip. The weather in July is quite hot, with average temperatures of 29 degrees thus it would be ideal for water activities. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
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Asked by Courtney 1 year, 4 months ago
We have 3 people and would like to do 2 days/1 night. Can we still get one room and use the rollaway bed for the 3rd person? Or is it required that we get two rooms? Thank you.
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Answered by Hana 1 year, 4 months ago
Dear Ms. Hana, Thank you for your inquiry! We can place an extra bed inside the cabin for the third person and you can pay the extra person charge. May I know when you wish to visit Halong Bay so we can check availability for you? Best regards,
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Asked by Alark Jaiswal 1 year, 4 months ago
Will it possible to take a flight from Hanoi airport at 6.30pm on the day 2 after the cruise ends? Its a domestic flight. Also what will be the cost of private transfer for 6 people?
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Answered by Ellie 1 year, 4 months ago
Dear Mr. Alark, Thank you for your inquiry and we are happy to hear from you. We can arrange the private transfer for the Hanoi - Halong Bay - Hanoi Airport route. The cost is $220 USD for this service and you will reach the airport at around 1:30 PM. I look forward to hearing from you! Ellie
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Asked by Charles 1 year, 4 months ago
Is there squid fishing at president cruise?
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Answered by Jolie 1 year, 4 months ago
Dear Mr. Charles, Thank you for your email. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. I confirm that there is squid fishing activity for President Cruise. However please kindly note it is highly seasonal so the chance of catching squid really depends. I hope this helps and please let me know if you have any questions! Best regards, Jolie (Ms.)
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Asked by Yoonhyungyu 1 year, 4 months ago
I wonder How to take a shuttle bus. Does the bus come to the hotel? And If I reserve this ship, do I prepare for other documents like duplication of passport? Thank you
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Answered by Jolie 1 year, 4 months ago
Dear Yoon Hyung Gyu, Thank you for your questions and I am very glad to assist you with your trip. If your hotel is located in Hanoi Old Quarter, we will arrange the bus to pick you up from your hotel. For the cruise, we will need your passport information to register on the boat in advance. Once your booking is confirmed, we will send you an email requiring this information and you can type us the info or send us your passport's scan. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
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Asked by maureen 1 year, 4 months ago
For the 3 day cruise, do passengers move to another boat, or stay on the same boat?
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Answered by Hana 1 year, 4 months ago
Dear Mr. Maureen, Thank you for your question! For 3 day 2 night trip, passengers will transfer to a day boat for further sightseeing of Halong Bay and will return to the mother boat in late afternoon. I hope this helps!
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Asked by stephanie phu 1 year, 4 months ago
Hi, If we fly from Saigon to Hanoi Airport the same morning. Arrive HAN at 8:10AM, Do you think we can get to the pier on time for departure same day.?
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Answered by Mary 1 year, 4 months ago
Dear Stephanie Phu, Thank you for your email. Please be noticed that President Cruise departs at 12:00, and it takes you around 3 hours by private car/taxi from Hanoi airport to the cruise pier. So if you would like to be in time for the cruise, you need to be ready in a taxi/car no later than 9:00 am to go to the pier. Also, please estimate both the time for check-out from the airport with luggage and the flight might be delayed. Just to make sure, you can consider to stay in Hanoi for 1 night and book the cruise trip on the next day or book an earlier flight on the same day. Should you need further information, please feel free to ask us. We are more than glad to help. Best regards, Mary (Ms.)
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Asked by Ken 1 year, 4 months ago
Hi, my flight is scheduled to land in Hanoi at 8:25am. Could transport be provided from the airport? Would we be able to make it to the pick up point in time?
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Answered by Sunny 1 year, 4 months ago
Dear Mr. Ken, Thank you for your inquiry. My name is Sunny from Halong Bay Tours department and I am very glad to assist you with your trip. However, as our shuttle bus only picks up clients within the Hanoi Old Quarter area, thus please consider a private car transfer if possible. By the way, as your flight arrives in Hanoi at around 8:25 am; if possible, please consider booking an earlier flight since sometime, the air-plane could be delayed and if you are late, you will miss the cruise. I hope you understand this situation. Should you need further assistance, please do not hesitate to contact me. I look forward to hearing from you, Kind regards, Sunny (Ms)
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Asked by Maria Soliman 1 year, 4 months ago
Hello. Are all your rooms with bathtubs?
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Answered by Cindy 1 year, 4 months ago
Dear Maria Soliman, Thank you for your question! Please be advised on President cruise, only Suite rooms (Cabinet Suite, Treasure Suite or Presidental Suite) have bathtubs. Please let me know if you have any other inquiries. Best regards, Cindy (Ms.)
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Asked by Samantha Sumarli 1 year, 4 months ago
Hi There. What is the cost of the shuttle? And can I check what time we will reach Hanoi? We have a flight to catch at 7pm and want to know if we would be able to make it on time.
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Answered by Hana 1 year, 4 months ago
Dear Ms. Samantha, Thank you for your question. We offer free shuttle bus for President Cruise (limousine bus) and it will get back to Hanoi around 3:30-4:00pm. There is plenty of time for your onward flight, as it takes around 30-40 minutes from Hanoi Old Quarter to the airport. Best regards,
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Asked by Marina 1 year, 4 months ago
Hello. Is it possible to book the Ambassador Balcony for 3 people?
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Answered by Jolie 1 year, 4 months ago
Dear Ms. Marina, Thank you for contacting us! Yes, we can put an extra bed on Ambassador Balcony for the third person. However, please note that the extra bed is smaller than a single bed. May I know your travel date for checking the availability and the cost? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
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Asked by JimC 1 year, 4 months ago
Will the President Cruise add a Peak Season Surcharge for the Dec 19, 2018, 2 days/1 night cruise. Please confirm
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Answered by Cindy 1 year, 4 months ago
Dear JimC, Thank you for your email. My name is Cindy from Halong Bay Tours department and I am very glad to assist you with your trip. Please be advised that President cruise will add Peak Season Surcharge for travel date from 20 Dec to 5 Jan thus if you do the tour on 19 Dec for 2 days, you will not be surcharged. Please share with me more details about your inquiry for our further assistance. Best regards, Cindy (Ms.)
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313 Customer reviews for Ambassador Cruise

9.7
Excellent
Based on 313 reviews
Score breakdown
Cruise quality
9.7
Food/Drink
9.7
Cabin quality
9.9
Staff quality
9.9
Entertainment
9.5
Traveler rating
  • Outstanding: 138
  • Excellent: 165
  • Very good: 10
Traveler type
  • Family with children: 42
  • Groups of friends: 57
  • Mature couples: 111
  • Solo travellers: 10
  • Young couples: 93
Comments are provided by customers who have previously taken this cruise trip
Guest reviews
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  • Lowest
Abigail Harris
US
08-05-2025
Young couples
Excellent
Just had the best time on the Ambassador Cruise. The staff were super accommodating. The live music was a plus. Food was brilliant. Every dish was delicious and beautiful presented. For the excursions, Sung Sot Cave was stunning. The hike to the Titop peak was totally worth it.
Cruise quality
9
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
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YES 2
Kate Walker
UK
28-04-2025
Mature couples
Excellent
Restaurant staff were incredibly helpful and attentive when we had strict food requirements. Everyone was friendly and welcoming. Our room was clean, great view and balcony. Totally come back if we have a chance.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
9
Cabin quality
10
Show ratings
Did you find this review helpful?
YES 2
Isabella Rose Wright
Canada
14-04-2025
Young couples
Outstanding
Such a well-run cruise! Incredible service from the whole crew, especially Betty – she looked after every small need! The head chef and kitchen staff were so talented.We enjoyed all dishes. Good presentation as well. Activities include boat rides, hiking, squid fishing, cave exploring. Lots of fun and relaxation.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
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YES 4
Arthur Taylor
UK
09-04-2025
Mature couples
Excellent
Everyone on board was just so kind. Our waiter gave really good service, but I especially want to thank Minh Anh. She was incredibly helpful with everything, super friendly, and always had a sweet smile. Views were gorgeous.
Cruise quality
10
Staff quality
10
Food/Drink
9
Entertainment
9.5
Cabin quality
9.5
Show ratings
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YES 5
Valtteri Mäkinen
Finland
01-04-2025
Young couples
Outstanding
Very special trip! We were surprised by the honeymoon decor in our room. Dinner was amazing. We were really blown away by the service. Everyone was polite and accommodating. Can't use enough words for this trip!
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
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YES 2
Sophie Steiner
Switzerland
20-03-2025
Mature couples
Outstanding

We felt like royalty on Ambassador Cruise. The staff warmly welcomed us at the port, helped us with luggage, served excellent food matching our diets, guided us to the attractions, and made sure we enjoyed every moment onboard. Caitlyn was the best host ever. Our room was large and offered a stunning view. Activities were great. Kayaking was very relaxing and fun. This trip was more than we expected. Look no further. Book it!

Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
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YES 1
Melis Özdemir
Turkey
15-03-2025
Groups of friends
Excellent
The team of Ambassador cruise were amazing. Thank you Filipino, Camille, Ezekiel for taking care of us. The room was nice with view of the bay. The program was interesting. Massage service was great too. Overall, we had a very memorable time.
Cruise quality
10
Staff quality
10
Food/Drink
9.5
Entertainment
9.5
Cabin quality
10
Show ratings
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YES 1
Ani Grigoryan
US
11-03-2025
Family with children
Excellent
My family and I stayed for 1 night on Ambassador cruise. The view was gorgeous. The ship itself was large and thoughtfully appointed. Our accommodation was spacious and with good amenities. The program was full of activities. Kayaking, visiting a cave, swimming, sunset party, all great.
Cruise quality
10
Staff quality
10
Food/Drink
9.5
Entertainment
9.5
Cabin quality
10
Show ratings
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YES 4
Filip Urban
Czech
06-03-2025
Family with children
Excellent
Such an unforgettable cruise trip. View were amazing. The service was top notch. The staff was caring and friendly. Camille went the extra mile, especially when my mother was sick. She deserved a bonus. This was a great team and experience. We will recommend it!
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
9
Cabin quality
10
Show ratings
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YES 5
Phoebe
UK
28-02-2025
Young couples
Excellent
The trip on Ambassador Cruise surpassed our expectations. It was our honeymoon and the staff made us so special with a great room and lovely cake. Activities were interesting.
Excursions were crowded, but understandable.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
9
Cabin quality
10
Show ratings
Did you find this review helpful?
YES 4
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