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Ambassador Cruise
Departure Port: Halong International PierExcellent Based on 156 reviews
My family stayed in 2 Deluxe cabins which were well equipped, clean, and neat. The food was very m...
About Ambassador Cruise
Step aboard the luxurious and refined Ambassador cruise (previously known as President Cruise) for a memorable experience on the way to explore the beauty of Halong Bay.
Boasting one of the biggest cruises in the region, this floating hotel features 46 chic and stylish rooms with capacity of 120 passengers. You will be overwhelmed with your stay in large cabins/ suites which are all fitted with air conditioning, en-suite bathrooms, bathtubs, and private balcony. Besides top-notch accommodation, the cruise also provides a full range of modern amenities namely a luxury spa on cruise, swimming pool on the sundeck, a piano lounge and a restaurant.
Ambassador’s restaurant caters guests with delectable food including international buffet for lunch and a la carte menu for dinner, world-class hospitality and exclusive services. Let the sleek modern cruise take you on its well-designed itinerary curated by experts to sumptuous sceneries of Sung Sot Cave, Tung Sau Pearl Farm or Luon Cave. Additionally, reward yourself with spa treatment, Happy Hour and attend fun-filling cooking demonstration as well as other night activities onboard.
4 things that we love most about Ambassador Cruise
- The only cruise featuring Michelin Star Chef
- Outdoor Jacuzzi available
- Road journey just 2.5 hours from Hanoi via expressway
- Elevator available
Full Itinerary
Pick up from your hotel in Hanoi Old Quarter (pick-up not included in cruise price). Arrive in Ambassador Cruises - Reception Lounge at Halong International Cruise Pier at B135-B138 Halong Street.
NoonCheck-in at around 12:15, enjoy welcome drinks while listening to the cruise briefing. At 13:30, lunch will be served while Ambassador vessel cruises toward Halong Bay. You will pass the famous Fighting Cocks Islet, and Thien Cung and Dau Go Caves.
AfternoonStop to visit Luon Cave. You can choose to kayak or take a sampan boat to admire the this tranquil area. Later, the cruise takes you to visit Titov Island for swimming and hiking to the top for panoramic view of the bay. For those who do not join the excursions, pampering yourselves at the spa or the outdoor jacuzzi pool is an ideal option.
Late afternoonThe cruise then anchors at Coconut Tree Island for overnight stay. Sunset Cocktails and canapes are served on the sundeck or at the Piano Lounge.
EveningSavor a delicious seafood dinner at Ambassador’s restaurant. After dinner, relax and indulge in drinks and squid fishing or spa treatment after dinner. Overnight onboard.
Early risers can attend taichi session on sundeck to start off a new day. Enjoy morning coffee & tea with freshly baked pastries in the restaurant. At 7:30, start the trip to the magnificent Sung Sot Cave and witness millions-year-old stalactites and stalagmites. Back to the vessel, enjoy the full buffet breakfast.
Late morningBill settlement and check out. Back to Halong International Cruise Port and disembark.
Last updated 15:58 Monday 30 Oct 2023
Important Notes
- PROGRAMS & SCHEDULES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
- Trip cancellation due to bad weather in Halong Bay:
- The cancellation decision is made by Management Board of Halong Bay on the day of the trip in case of bad weather conditions. In such case, we will make alternative travel arrangement for you on request or offer refund in accordance with the cruise policy (Read more about cancellation due to bad weather).
Cruise Inclusions & Options
- More than 30 days prior to check-in: free of charge
- From 30 to 7 days prior to check-in: 10% of total rates
- From 6 to 3 days prior to check in: 50% of total rates.
- Less than 3 days prior to check-in: 100% of total rates.
- No-Show: 100% of total rates.
- Check in on board: 12:30 PM
- Check out: 10:30 AM
- Return Hanoi: 3:30 PM
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The FOC rate for children under 5 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults. Only 1 (one) child under 5 years old traveling with two (2) adults is allowed for FOC per cabin.
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Children from 5-11 will pay extra charge 75% of adult rate. Children 12 and above must pay full fare as adult.
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An extra charge of USD 25.00 per extra bed if required to set up in the cabin for 02 days/1night program or USD 35.00 per extra bed for 03 days/2 nights program (already included in children rate). An extra charge of USD 10.00 per baby cot for 02 days/1 night program or USD 15.00 per baby cot for 03 days/ 2nights program if require. This extra service is subject to Ambassador Cruises availability.
- The child rate for children from 5 to 12 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults. In case the child occupies the sole cabin, the rate for adult is applied
- Peak season surcharge: Surcharge of $50 per person per night applies for travel date on 24th December and 31st December.
- Transfer from your home/hotel to the cruise pier and back
- Airfares, and Hotel Accommodation
- Kayaking
- Visa to Vietnam
- Beauty Spa Services and Massage
- Beverages and Tobacco
- Tips and other Personal Expenses
- All other services not clearly mentioned above
- Surcharge for New Year, Christmas
- Taxes & Service Charges
- Welcome Cocktail
- Cruise Itinerary and Program
- Entrance and Sightseeing Fees
- In-house English-speaking Tour Guide
- Luxury Cabins and Suites with A/C
- Luxury en-suite Bathroom
- Meals as stated in cruise program
- Tai Chi Session
- Cooking Class
- On board insurance
Asked by BERNARDO | Nov. 29, 2023 04:41
Hola buenas tardes, Cuentan con guías en español? Muchas gracias!
Answered by Annie | Nov. 29, 2023 04:42
Dear Bernado, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. I am sorry that there is only English-speaking tour guide on board, I wonder if it is okay for you? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Simon Putt | Sep. 22, 2023 09:40
Hello, does the 2-day itinerary include a visit to 1 of the floating fishing villages?
Answered by Lily | Sep. 22, 2023 09:41
Dear Simon, Thank you for your inquiry! We are very happy to hear from you! Please be advised that the 2-day Ambassador itinerary does not include floating villages. But it visits Tung Sau Pearl Farm, I hope it is okay to you! Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by Michelle Doan | Sep. 11, 2023 09:15
Hi, we are looking to book your cruise for November 20-22nd (2 people), (1) Is there a kayaking activity planned on this cruise? (2) I see that Hanoi transfer is included as a promotion, right? We will be staying at the JM Marvel Hotel. (3) Kayaking would be a high priority and adults only cruise preferred. Thank you.
Answered by Lily | Sep. 11, 2023 09:16
Dear Michelle, Thank you for your questions! We are very happy to hear from you! (1) For Ambassador Cruise, you will kayak around the Tung Sau Pearl Farm. But kayaking is not included in the price. (2) Regarding the transfer, we can surely provide pick-up and drop-off from your hotel. Please be noted that the shuttle bus round trip Hanoi - Halong - Hanoi is USD 25/ person. (3) As there is no age limit in all cruises, there is no cruise that is only for adults; thank you for your understanding! Please let me know if you want to book this, so we can proceed the booking for you! Best regards, Lily
Asked by Van Bui | Sep. 05, 2023 08:29
Hi there. We are planning on going 2D1N December 18-19 this year. A few questions: 1. The rooms with bathtub looking over the sea are the Ambassador Suite and Captain Suite, right? 2. Will the water be ok to swim in December? 3. How long do you stop at Ti Top for a hike? Will it be long enough for a hike? 4. How long do you stop at Sung Sot Cave? Will there be enough time? 5. I saw online there's bamboo boats to take us around - does Ambassador Cruise offer bamboo boats? Thank you in advance!
Answered by Lily | Sep. 05, 2023 08:30
Dear Van Bui, Thank you for contacting us and we are very happy to hear from you! I would like to answer your question below: (1) Yes, Ambassador Suite and Captain Suite have a sea-view bathtub. (2) It can be too cold for swimming in winter. But you can still join other activities, so kindly no worries. (3) The cruise visits Ti Top Island for about 45 minutes for hiking and sightseeing. (4+5) The cruise stops at Sung Sot Cave for 45 minutes and please be advised that you will explore this cave by walking, not by bamboo boat. And the Ambassador Cruise does not offer local bamboo boating experience. May I also know how many people will travel so we can check availability for you? We look forward to hearing from you! Best regards, Lily
Asked by Rob Spall | Aug. 28, 2023 10:03
Hi - can I confirm that if we book this cruise, it will include collecting us from Hanoi and then returning us to Hanoi on Day 2 at the end of the cruise? If it is an extra how much is it and how do we book that please?
Answered by Lily | Aug. 28, 2023 10:04
Dear Rob, Thank you for your questions! Yes, we can surely help arrange the shuttle bus transfer for you. For Ambassador Cruise, the shuttle bus round trip Hanoi - Halong - Hanoi is USD 25/ person. The bus will pick up and drop off clients at hotels in the Hanoi Old Quarter. You can book this service by choosing it in the Transfer Services (optional) when booking online through our website. Or we can surely note it for you! We look forward to hearing from you! Best regards, Lily
Asked by Pavan Nayak | Jul. 27, 2023 09:31
Hi Team, We are a family of 4 adults and 1 child (1 year old) interested in the cruise for 2 days/1 night with a check-in date of 24th October. A few questions: (1) Do you have enough options for vegetarians aboard? (2) My daughter (1 year old) eats non-vegetarian but is allergic to egg. Can this be accommodated? (3) I am looking for 2 rooms with a balcony, what is the best price you can offer? (4) I am interested in a limousine van transfer from Hanoi to harbor and back for my family. What are the charges for that? Please get back to me, Thank you and looking forward to cruising with you! Regards, Pavan N
Answered by Cindy | Jul. 27, 2023 09:33
Dear Pavan, Thank you for your questions! We are so happy to hear from you! I would like to answer your inquiries as follows: (1) The cruise has a vegetarian menu so please no worries; (2) Yes, the cruise can cater to your daughter's food requirements. Actually, the child 1 years old will have soup/porridge or shares food with parents; (3) Our price is USD 440/princess suite for 2 persons; (4) The transfer costs USD 35/person for round trip Hanoi - Halong - Hanoi by limousine bus. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy
Asked by Pru Pocock | Jul. 27, 2023 09:18
2 questions, do the cabins have hairdryer? How many cabins in total Thank you.
Answered by Lily | Jul. 27, 2023 09:18
Dear Pru, Thank you so much for contacting us and we are very happy to hear from you! Yes, all cabins have a hairdryer, so please no worries. Please be advised that Ambassador Cruise has 46 cabins in total. Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by Yoonhyungyu | Jul. 19, 2023 08:42
I wonder How to take a shuttle bus. Does the bus come to the hotel? And If I reserve this ship, do I prepare for other documents like duplication of passport? Thank you
Answered by Jolie | Jul. 19, 2023 08:43
Dear Yoon Hyung Gyu, Thank you for your questions and I am very glad to assist you with your trip. If your hotel is located in Hanoi Old Quarter, we will arrange the bus to pick you up from your hotel. For the cruise, we will need your passport information to register on the boat in advance. Once your booking is confirmed, we will send you an email requiring this information and you can type us the info or send us your passport's scan. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by ADon | Jul. 14, 2023 09:52
Hi, me and my girlfriend are looking to do the Ambassador room for 3 days/2 Nights starting on July 20th. What is the weather like at this time of year? Please let me know! Thanks
Answered by Jolie | Jul. 14, 2023 09:53
Dear Adon, Thank you for your question and I am very glad to assist you with your trip. The weather in July is quite hot, with average temperatures of 29 degrees thus it would be ideal for water activities. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Eduardo | Jul. 14, 2023 09:50
Hi there, we are a family 2 adults and 2 kids (3 and 5) how does it works with the beds?
Answered by Amber | Jul. 14, 2023 09:50
Dear Eduardo, Thank you for contacting us and I'm glad to assist you with your trip. Since your family has 2 adults and 2 kids (3&5) , they would arrange 1 double bed and 1 extra bed for your family. The kid is 3 years old free of charge and will share a bed with parents, the other one will be charged 75% of adult price and get an extra bed. I hope to hear from you soon and please let me know if you have any inquiries. Best regards, Amber (Ms.)
Asked by Rajan Agarwal | Jul. 11, 2023 09:13
Hi, Me and my friends will be traveling on cruise on 25th Dec & 26th Dec for 2 days/1 night. Is the surcharge included in the fare I pay?
Answered by Amber | Jul. 11, 2023 09:14
Dear Rajan Agarwal, Thank you for your inquiries and I'm glad to assist you with your trip. When you book the cruise depart on 25th Dec you won't be charged a surcharge for Christmas Party, please no worries. I hope to hear from you soon and please let me know if you have any inquiries. Best regards, Amber (Ms.)
Asked by Kai Smith | Jul. 11, 2023 09:11
Hello. I see in the questions above that if we have 3 in our party, an extra bed can be added to the room. Can you confirm this? Thank you, Kai
Answered by Jolie | Jul. 11, 2023 09:11
Dear Kai Smith, Thank you for your questions and I am very glad to assist you with your trip. We can put an extra bed in the Ambassador Balcony cabin to accommodate 3 persons, so please no worries! I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Deep Mukhopadhyay | Jul. 07, 2023 09:38
Hi, I live in Ho Chi Minh City and planning to go to Halong Bay cruise tour at the end of November or start of December. Is there any pickup service from hotel of Hanoi for your cruise and what is the pick-up time ?
Answered by Jolie | Jul. 07, 2023 09:39
Dear Deep Mukhopadhyay, Thank you so much for contacting us and I am very glad to assist you with your trip. Yes, we do offer transfers from Hanoi to the cruises and back. The pickup time is around 8:00 - 8:45 AM. Should you need any further assistance, please feel free to contact us. Best regards, Jolie (Ms.)
Asked by Tony Shan | Jul. 07, 2023 09:29
Hi I have seen some videos of the 2D1N cruise offering an unlimited lobster dinner. But in more recent videos I have seen just the prefixe dinner menu? Also, if we want to add the transportation to/from Hanoi, do we book that here?
Answered by Lily | Jul. 07, 2023 09:30
Dear Tony, Thank you so much for contacting us! Please be noted that the dinner would be served as a menu and you can see the latest menu of Ambassador in the attachment for more information. And yes, you can book the transfer with us, the shuttle bus round trip Hanoi - Halong - Hanoi is US$ 25 per person. We look forward to hearing from you soon! Best regards, Lily
Asked by Jenny Liu | Jun. 27, 2023 11:04
Hi, I am interested in booking a 2 day 1 night tour for July 28th, however we would like to do 3 people to 1 room. Can we still take advantage of the $195 per person offer? Online, I only see the price available for 2 people. Thanks.
Answered by Jennie | Jun. 27, 2023 11:05
Dear Jenny, Thank you so much for contacting us! According to the promotion of the cruise, Deluxe balcony costs US$ 390 for 2 people and if you want an extra bed for 1 more person the price is still US$ 195 per person. If you have any further questions, please let me know! Best regards, Jennie
Asked by Alark Jaiswal | Jun. 27, 2023 11:01
Will it possible to take a flight from Hanoi airport at 6.30pm on the day 2 after the cruise ends? Its a domestic flight. Also what will be the cost of private transfer for 6 people?
Answered by Ellie | Jun. 27, 2023 11:02
Dear Mr. Alark, Thank you for your inquiry and we are happy to hear from you. We can arrange the private transfer for the Hanoi - Halong Bay - Hanoi Airport route. The cost is $220 USD for this service and you will reach the airport at around 1:30 PM. I look forward to hearing from you! Ellie
Asked by una | Jun. 27, 2023 10:59
Hello, I am interested in your cruise for 1N2D. I would like to know how much it will be for the price. I have some questions: (1) Do you offer free shuttle transfer from Hanoi for only 2.5 hours? (2) Can we kayaking for free? (3) Are all meals included? Thank you!
Answered by Amber | Jun. 27, 2023 10:59
Dear Una, Thank you for your questions and I'm glad to assist you with your trip. i would like to answer your questions as follows: (1) At the moment, shuttle bus round trip Hanoi - Halong - Hanoi costs $25/ person, the bus goes on Express way so it takes around 2.5 hours drive but some time traffic are busy on way so it might take a bit longer time; (2) Please note that Kayaking is not included in the price; (3) All meals are included, so kindly no worries. Please do not hesitate to ask me at any time if you need further assistance. Best regards, Amber (Ms.)
Asked by Brent Spillane | Jun. 22, 2023 08:15
Hi there, do you stop at Thien Cung and Dau Go Caves, or do you just drive past them? We would like to go to those caves as well as Sung Sot cave.
Answered by Lily | Jun. 22, 2023 08:16
Dear Brent, Thank you for your question and we are so happy to hear from you! Regarding your inquiry, I'm sorry that Ambassador and most cruises do not stop at Thien Cung and Dau Go Caves. However, you do not need to worry as the itinerary is carefully planned and focuses on the most amazing attractions. Should you have any further questions, please do not hesitate to contact us! Best regards, Lily
Asked by SUNHA WOO | Jun. 22, 2023 08:12
How much does it cost for add one extra bed for adult? We are all adults and 3 people.
Answered by Amber | Jun. 22, 2023 08:12
Dear Sunha Woo, Thank you for your email. My name is Amber from Halong Bay Tour department and I'm glad to assist you with your trip. The cost for an extra bed for 3rd people will be charged 80% of other people. May I know your travel date and how many days you will travel to Halong Bay so I can provide you the price accordingly? I hope to hear from you and please let me know if you have any inquiries. Best regards, Amber (Ms.)
Asked by Ken | Jun. 15, 2023 08:47
Hi, my flight is scheduled to land in Hanoi at 8:25am. Could transport be provided from the airport? Would we be able to make it to the pick up point in time?
Answered by Sunny | Jun. 15, 2023 08:47
Dear Mr. Ken, Thank you for your inquiry. My name is Sunny from Halong Bay Tours department and I am very glad to assist you with your trip. However, as our shuttle bus only picks up clients within the Hanoi Old Quarter area, thus please consider a private car transfer if possible. By the way, as your flight arrives in Hanoi at around 8:25 am; if possible, please consider booking an earlier flight since sometime, the air-plane could be delayed and if you are late, you will miss the cruise. I hope you understand this situation. Should you need further assistance, please do not hesitate to contact me. I look forward to hearing from you, Kind regards, Sunny (Ms)
Asked by Sandra | Jun. 09, 2023 08:53
I have 2 questions: (1) Is it true that water is not included in overall price? Nor tea or coffee during meals? ; (2) Check in is about 12:15, but what time is actually meeting our in the office? Thank you!
Answered by Ellie | Jun. 09, 2023 08:54
Dear Sandra, Thank you for your inquiry and I would like to answer your questions as follows. (1) two water bottles will be provided inside the cabin. Tea and coffee are offered during breakfast; (2) Please be present at the pier at 11:45am for check in. If you need further information please let me know! Best regards, Ellie
Asked by Rita | Jun. 09, 2023 08:50
Hello...i am wondering if it is possible to pick us up at the Hanoi airport (my flight from KL will arrive at 8.30) and to transfer us back the next day to Hanoi airport (my flight to KL at 15.30). Thanks
Answered by Lily | Jun. 09, 2023 08:50
Dear Rita, Thank you for your inquiry! Regarding your question, if the pick-up and drop-off points are Hanoi Airport, we can help arrange you a private car (as shuttle buses only pick up from Hanoi Old Quarter). The transfer service costs USD 200/ private sedan for 2 guests. If you have any further questions, please do not hesitate to contact us. Best regards, Lily
Asked by Tran | Jun. 01, 2023 08:47
Do you have a family room for 4? or connection rooms if we were to book two rooms as we have two children age 9 and 8 Thank you
Answered by Linh | Jun. 01, 2023 08:47
Dear Tran, Thank you for your inquiry! Please be advised that the Ambassador cruise has connecting cabins so it is surely suitable for your family with kids. Or we suggest a Deluxe room + an extra bed would also suit your family. Can you share with us your travel dates and plans so we can check availability for you? If you have any further questions, please do not hesitate to contact us. Best regards, Linh
Asked by B | May. 04, 2023 10:38
Hello, I am looking to book for 2 people for may 20th. Is round trip transfers included in the price? We would also like to know if the balcony for all suites are the same and pricing for kayaking. For the suite vs the captain suite what is the difference between these two rooms?
Answered by Melissa | May. 04, 2023 10:38
Dear Ms. Brenda, Thank you for your email! For your trip date we still have 1 premium cabin and 1 captain suite left for the special price below: Premium cabin: 390 USD including transfer. Captain suite: 440 USD including transfer. Please note that kayaking is excluded and the price for kayaking is 300,000 VND/kayak, payable directly to the cruise. If you need any further information please do not hesitate to contact us! Melissa
Asked by Arshad Booso | Apr. 01, 2023 12:13
Hey can I know what the check out time is please?
Answered by Halongbaytours Team | Apr. 01, 2023 12:18
Dear Arshad Booso, Thank you for your question. You will check out the cabin after saving a full buffet breakfast onboard (around 9:30 am. Then, you will disembark at the cruise port at around 10:15 - 10:30 am. Should you need more assistance, feel free to contact us at any time. Regards, Halongbaytours Team
Asked by Aniket | Mar. 03, 2023 10:56
Hi , I want to know whether your deluxe room has a bath tub , if not then which room has ,and what are the best prices that you can offer with to and fro rates
Answered by Annie | Mar. 03, 2023 10:58
Dear Aniket, Thank you for your email. I am sorry that Deluxe cabin does not have a bathtub so please consider the Suite cabin instead. It costs US$ 450/Suite cabin with free shuttle bus round trip from/to Hanoi Old Quarter (promotion until April 2023). Can you please consider it? Should you need any further assistance, please feel free to let us know! Best regards, Annie (Ms.)
Asked by Caroline Donovan | Feb. 25, 2023 10:30
Hi there I am interested in the captains suite on the ambassador cruise. Can you let me know price for collecting from hotel in Hanoi and taking back to airport . Many thansk
Answered by Annie | Feb. 25, 2023 10:31
Dear Ms. Caroline Donovan, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Our offer for Captain Suite cabin on Ambassador Cruise is US$ 450/cabin for 2 people. For the transfer, may I know what time is your flight and if it is domestic or international in order for me to assist you better? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Kaye Gretgrix | Feb. 08, 2023 03:10
Reading the menu for dinner is seafood all they have to offer as I don’t eat seafood looking at traveling on the 30/03 Kaye
Answered by Annie | Feb. 08, 2023 03:15
Dear Kaye Gretgrix, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. We will ask for your food restrictions before the trip and in case you cannot eat seafood, the cruise will surely prepare other meals for you so please kindly do not worry about it. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Suh | Feb. 08, 2023 03:00
Hi we are interested in joining the 2 days/1 night tour in July with one of these cruises. Our plan is to catch the plane from Hanoi to Ho Chi Minh City straight after the cruise. Can you please provide details of the time the cruises arrive at the port on the second day for Scarlet Pearl Cruise, Ambassador Cruise and Paradise Elegant Cruise. Hope to hear from you soon. Thank you.
Asked by Rachel | Feb. 07, 2023 11:56
Hi, what would the dinner menu be like if I book on April 7? I've tried searching reviews for days, some people were served with seafood platter, some with beef steak and some with buffet...
Answered by Quan | Feb. 07, 2023 11:56
Dear Rachel, Thank you for your email. As you mentioned your travel date will be on April 7 and I would like to send you the most updated menu for Ambassador Cruise as file attached to your mail. Should you need any further assistance please do not hesitate to contact me! Best regards, Quan (Mr.)
Asked by Anuksha thakur | Feb. 04, 2023 11:43
Hello, how much is the pick up from Hanoi?
Asked by Jasmine | Jan. 27, 2023 09:46
Hello. How much is a round trip transfer per person for a 2D1N cruise on February 11th?
Answered by Halongbaytours Team | Jan. 27, 2023 09:50
Dear Jasmine, Thank you for your question. The round-trip transfer from Hanoi center to Ambassador Cruise costs US$20 per person. However, we are offering a good deal of US$390 for a Deluxe Balcony Cabin including round trip transfer for 2 people until April 2023. If you need further assistance, feel free to get back to us. Regards, Halongbaytours Team
Asked by Angela Thomson | Jan. 13, 2023 02:53
Will you be stopping in any fishing villages for your guests to kayak around in?
Answered by Melissa | Jan. 13, 2023 02:54
Dear Angela, Thank you for contacting us. Regarding your question: Ambassador Cruise has kayaking time near the Tung Sau Pearl farm area. I have sent the detailed itinerary to your mail. Kindly check it and let me know if you have other concerns. Regards, Melissa
Asked by Edna Windisch | Jan. 05, 2023 09:36
Hello there! I’m a solo traveller and would love. to experience this Halong Bay cruise, my first Asian cruise and my 5th in total. Please messagw me your most affordable price on the upper deck. Thank you and advance Happy New Year❗️ Edna Windisch
Asked by Trang | Jan. 03, 2023 01:48
I would like to book the ticket to go with ambassador in 2 days from February 13 to February 15 - 2023 . Please let me know how much for 2 people . Thank you
Asked by Sporshita | Dec. 23, 2022 10:15
Will kayaking be chargeable over and above the quoted price? Also Is it possible to snorkel with my kids?
Answered by Mellisa | Dec. 23, 2022 10:16
Dear Sporshita, Thank you for your inquiry and we are so happy to hear about your trip plan! Regarding your question, kayaking costs 300,000/kayak extra and there is no snorkeling available in Halong Bay. If you have any other questions please let me know any time! Melissa
Asked by Udit Mittal | Dec. 15, 2022 09:50
Hi Team I'd like to travel on 8th Jan 2023 on your cruise with my wife. I'd like to know how the caving and the pearl farm activities are organized? Will we be taken through boat for those activities? Are there any other hidden costs for these activities? Best
Answered by Halongbaytours Team | Dec. 15, 2022 10:04
Dear Udit, Thank you for your email! For excursions, you will be transferred by a small boat (tender) from the main vessel to the attractions. For the cave, you will climb steps and walk inside. For the pearl farm, there will be a kayaking activity but it is not included in the tour price. The fee is VND300,000/kayak for 2 people and you can register with the tour guide. Should you have other questions, feel free to contact us. Best regards, Halongbaytours Team
Asked by Jane | Dec. 14, 2022 10:57
I wish to travel on 1Jan2023 - 2jan(2 day 1 nit). 1)Private pick up from Hotel in Hanoi to cruise ship and return will be included? 2) I have 4 adults and 2 kids 9 and 11yrs. Can I have a family suite for 4 person? And what is the cost? 3) During this season is water sport activities (kayaking) cancel? 4) The price if full board, inclusive of all meals? Please furnish me before I can confirm my booking. Thanks.
Answered by Cindy | Dec. 14, 2022 10:58
Dear Jane, Thank you for your email! We are so happy to hear from you! I would like to answer your questions below: 1. Pick up from Hotel in Hanoi to cruise ship and return will be included but it is a sharing bus, no private transfer. 2. Ambassador cruise does not have family room for 4 persons and your group will need 2 cabins. The cost is US$195/adult and $145/child. 3. The kayaking will still take place in winter season. 4. The package is full board, all meals are included. Should you have any further questions, please do not hesitate to contact me. Best regards, Cindy
Asked by mehar | Dec. 05, 2022 11:08
Hi, I have a few questions regarding the Ambassador Cruise Super Deal - Only $195/person inc transfer. Check in date: 17 Dec 2022 (2 days 1 night) No. of Pax: 2 1. May I know if this deal includes the pick up and drop off to the cruise and back to the city? Can I know the details for this? 2. May I know if there are any vegetarian food options available on deck, and if not, how can I request for this? 3. Can I know the full itinerary for the above mentioned dates. Does it include Sung Sot caves? Thank you :)
Answered by Mellisa | Dec. 05, 2022 11:10
Dear Mehar, Thank you for your inquiry. I would like to summarize your trip details below: Ambassador Cruise - Date: 17 Dec 2022. Guests: 02 adults. Cabin: 1 deluxe double with balcony. Transfer: pick up and drop off at hotel TBA. Total cost $390 for 2 persons including transfer. Note: vegetarian/ vegan food available on request. Itinerary: as attached to your mail. Booking policy for cancel and change: More than 30 days prior to check-in: free of charge, From 30 to 7 days prior to check-in: 10% of total rates, From 6 to 3 days prior to check in: 50% of total rates, Less than 3 days prior to check-in: 100% of total rates, No-Show: 100% of total rates. Should you need any further assistance from us, please do not hesitate to ask in advance. Many thanks with best regards, Melissa
Asked by Rupert-Hu Gilman | Dec. 01, 2022 10:29
Hello! I have some very quick questions if that's okay? 1. Do you do a 2 day/1 night cruise on December 30th 2022? 2. How much would the return transfer from Hanoi Old Quarter be? 3. Do you do vegetarian meals? Looking forward to your reply. Thanks a lot! Rupert
Answered by Halongbaytours Team | Dec. 01, 2022 10:35
Dear Rupert-Hu Gilman, Thank you for your inquiry. Ambassador Cruise has a Deluxe cabin available for December 30th, 2022. We are having a promotion for US$390/deluxe cabin including bus transfer for 2 people. Ambassador cruise can surely prepare vegetarian meals for you. Since your travel date is a peak day, please consider and let us know soon if you want to process the booking. Looking forward to hearing from you! Regards, Halongbaytours Team.
Asked by Gazal Kothari | Nov. 23, 2022 04:11
Hi. We're travelling during New years. What do you mean by 'surcharge for New Year's and Christmas' under price exclusion?
Answered by Lynn | Nov. 23, 2022 04:11
Dear Gazal, Thank you for contacting us! New Year Surcharge: During this time a mandatory surcharge 30-75 USD/person/night will apply (please note that all cruises apply surcharge during this time due to rising food cost and to provide stipends for employees working over the holiday, and special themed dinner and activities organized for countdown too. Thank you for your understanding. For Ambassador Cruise it is 50 USD/person/night. If you have any questions please let me know! Best regards, Lynn
Asked by Rachel Ngo | Oct. 31, 2022 09:33
Hi..we plan to book on nov 23.we are a group of 3 and would like to stay in 1 cabin.
Answered by Mellisa | Oct. 31, 2022 09:38
Dear Ms. Rachel, Thank you for booking our promotion. I would like to summarize your trip details below: Ambassador Cruise - Date: 23 Nov 2022. Guests: 03 adults. Cabin: 1 deluxe double with balcony + 1 extra bed => free upgrade to premium cabin. Transfer: pick up and drop off at hotel TBA. Total cost $190/ persons including transfer. Booking policy for cancel and change: More than 30 days prior to check-in: free of charge, From 30 to 7 days prior to check-in: 10% of total rates, From 6 to 3 days prior to check in: 50% of total rates, Less than 3 days prior to check-in: 100% of total rates, No-Show: 100% of total rates. If you want to book this trip please let me know! Should you need any further assistance from us, please do not hesitate to ask in advance. Many thanks with best regards, Melissa
Asked by Christine | Oct. 25, 2022 10:19
Hello, do you do pick up from lotte hotel?
Asked by Hi i am Soong Mun Fye | Oct. 22, 2022 10:46
Hi i am Derek, i would like to know the itinerary for the package. Does the price include transport to and from hotel at Hanoi ? Do you have a 3D2N package on the cruise? Have send me the URL link for booking? Can pay by Singapore Dollar?.
Answered by Ellie | Oct. 22, 2022 10:47
Dear Mr. Soong, Thank you for your email! I am sorry that at the moment we only have 2 day 1 night cruise trip for Ambassador Cruise. If you prefer 3 day 2 night can you consider Paradise Elegance: https://www.halongbaytours.com/cruise/paradise-luxury-elegance.html I look forward to hearing from you soon! Ellie
Asked by Sherine | Oct. 18, 2022 05:16
How far is it to get to your cruise ship from Intercontinental Westlake Hotel? Thanks
Asked by Vivienne | Sep. 26, 2022 09:06
Hi, the round trip shuttle bus service, is it comfortable and how many pax can the bus take? On the return trip from Halong Bay, is it okay to drop us at Mercure Hanoi La Gare?
Answered by Mellisa | Sep. 26, 2022 09:07
Dear Vivienne, Thank you for your inquiry and we are so happy to hear from you! I would like to answer your questions below: - Our bus can take maximum 7 adults - it is limousine bus so very comfortable - We can surely drop off at Mercure La Gare I hope this is helpful for you! If you have any other questions please let me know any time! Melissa (Ms.)
Asked by Chris | Aug. 27, 2022 09:43
Hi, Is there any itinerary for 3 days Ambassador Cruise?
Answered by Melissa | Aug. 27, 2022 09:43
Dear Mr. Chris, Thank you for your email and I am sorry that Ambassador Cruise does not offer 3 day 2 night tour yet. Can you consider Paradise Elegance Cruise: https://www.halongbaytours.com/cruise/paradise-luxury-elegance.html The cruise costs include transfer Hanoi - Halong Bay - Hanoi already. I look forward to hearing from you! Melissa
Asked by Edgar Talvo | Aug. 17, 2022 10:17
Hi, where is the meet up for ambassador cruise ha long bay?
Answered by Melissa | Aug. 17, 2022 10:17
Dear Mr. Edgar, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. Please see the information for meeting point for Ambassador Cruise here: https://goo.gl/maps/ug7uHeB86xMXHYHu9 If you have any other questions please let me know any time! Melissa (Ms.)
Asked by Ivanna | Aug. 12, 2022 01:55
Hi there, please could you help me. I want to look at cruises for November/December. When i put in the dates i would like to do the tour, it says it will cost $0. please could you assist, thank you
Asked by Don | Aug. 11, 2022 09:42
Hello there, Is it possible for me to embark at Halong international Pier instead as I am residing there? So I wont have to join the transfer from Hanoi.
Asked by Alex | Jul. 16, 2022 11:26
Hi, How much would a transfer from Haiphong>Ha Long > Hanoi be for two people?
Answered by Ellie | Jul. 16, 2022 11:26
Dear Alex, Thank you for your email! For private Hai Phong - Halong pick up the cost is $45 per car and for return trip Halong - Hanoi you can consider the shuttle bus $20/person for most saving option. If you have any other questions please let me know! Ellie
Asked by Deepika | Jul. 12, 2022 09:28
Hello we are looking to book in October 22..Had couple of questions:1) Are the bookings open for October'22 if yes what is the price per person 2) I read in one of the blog that you offer lobster meal, is it for both lunch and dinner? And is it limited or unlimited buffet? 3) What are the facilities available in the cruise? 4) Which all island tours are available?
Answered by Ellie | Jul. 12, 2022 09:28
Dear Deepika, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I have received your request for a quotation, and wonder how many guests are traveling? The unlimited lobster offer is for dinner only. Please see the file attached for cruise program. I look forward to hearing back from you so I can send you our best offer. If you have any other questions please let me know any time! Ellie (Ms.)
Asked by jo | Jun. 28, 2022 03:33
Hi, may I know how long is the shuttle bus journey from Hanoi Old Qtr to Ha long Bay to take the cruise? what kind of shuttle bus? I am concerned about the comfort if journey is too long
Answered by Melissa | Jun. 28, 2022 03:35
Dear Ms. Jo, Thank you for your email and we are happy to hear from you! The bus we use for Ambassador Cruise is limousine bus and it is very comfortable. One way journey takes 2.5 hours. If you need further information please let us know! Best regards, Melissa
Asked by mo nr | Jun. 20, 2022 01:46
Ambassador Cruise I would like to use it for 3 adults. How much do I have to pay for adding an extra bed?
Answered by Cindy | Jun. 20, 2022 01:46
Dear sir/madam, Thank you for your email! Please be advised the extra bed for the 3rd person is US$150 so the total cost for 1 cabin for 3 persons is US$510 excluding transfer (US$40/person for round trip Hanoi - Halong - Hanoi) Should you have any questions, please do not hesitate to contact us. Best regards, Cindy (Ms.)
Asked by mo nr | Jun. 18, 2022 11:18
Ambassador Cruise I would like to use it for 3 adults. How much do I have to pay for adding an extra bed?
Answered by Cindy | Jun. 18, 2022 11:18
Dear sir/madam, Thank you for your email! Please be advised the extra bed for the 3rd person is US$150 so the total cost for 1 cabin for 3 persons is US$510 excluding transfer (US$40/person for round trip Hanoi - Halong - Hanoi) Should you have any questions, please do not hesitate to contact us. Best regards, Cindy (Ms.)
Asked by Jonas | May. 23, 2022 11:51
Hey together, In the header it says that this cruise will also include kayaking, but I can't really find it anywhere in the itinerary. Can you explain when this would be taking place? Thank you!
Answered by Cindy | May. 23, 2022 11:52
Dear Jonas, Thank you for your email! We are so happy to hear of your Halong Bay Trip! I would like to send you the detailed itinerary of Ambasador cruise for your review. Can you please share with me your travel date and how many people will be traveling to check the availability for you? As I see that you also ask about the Margaret and Phoenix cruise but please note that both cruises do not yet operate again after Covid-19. Should you have any questions, please do not hesitate to contact me. Best regards, Cindy (Ms.)
Asked by Alex Santiago | May. 18, 2022 09:19
Hi, my partner and I are looking to book in for March 8th 2023 however we are wanting to take a limousine bus to Sapa on the 9th of March which departs at 12pm from Halong city. Will there be sufficient time for us to make this transfer? Kind regards, Alex Santiago
Answered by Annie | May. 18, 2022 09:19
Dear Mr. Alex Santiago, Thank you for your email. For Ambassador Cruise, the boat will disembark at around 10:30 AM thus you will have enough time for the bus. Please kindly let us know once you are ready to book the room, we are glad to assist you accordingly. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by RACHEL | May. 04, 2022 09:48
Hello, we are 2 pax (adult) for 15-16 May, kindly check the availability for this period? Thanks a lot
Answered by Jolie | May. 04, 2022 09:48
Dear Ms. Rachel, Thank you for your email and we are happy to hear from you! On 15th May we still have 1 premium cabin available. At the moment you have the options of kayaking or swimming and bamboo boat is not yet offered in the trip. If you need any further information please do not hesitate to contact us! Best regards, Jolie
Asked by RACHEL | Apr. 27, 2022 08:56
Hello, Could you please precise which kind of boat we could get on Ambassador Cruise? Is Bamboo boat one of the options that we can choose? Thanks a lot.
Answered by Sally | Apr. 27, 2022 08:57
Dear RACHEL, Thank you for your email! Please note the Ambassador uses a tender boat to transfer guests from the pier to the cruise. Regarding your interest in Ambassador cruise, can you please let me know your travel as well as how many people will be traveling to check the availability for you? Should you have other questions, please do not hesitate to contact us. Best regards, Sally (Ms.)
Asked by Gerald | Apr. 18, 2022 09:14
Hi can I check if the Superb Deal 2022 - 140USD per pax is inclusive of a balcony in the room? And may I also check how much is the shuttle service from Hanoi to the cruise and back?
Answered by Melissa | Apr. 18, 2022 09:16
Dear Mr. Gerald, Thank you for your email and question. The cost $140/person is inclusive for deluxe cabin with balcony, excluding transfer ($35/person/round trip) and kayaking ($15/kayak). Should you have further concerns, feel free to get back to us. Best regards, Melissa (Ms.)
Asked by Anushya | Apr. 15, 2022 10:17
Hi! Is this cruise available for 3 days/2 nights on July 11th - 13th? Could you also please confirm if the Ambassador cruise has an elevator? My mom has limited mobility. Thanks!
Answered by Hallie | Apr. 15, 2022 10:16
Dear Anushya, Thank you for your inquiry! As you might not know, due to covid-19 the Ambassador cruise does not sail for 3 days 2 nights yet, thus would you like to change to 2 days 1 night itinerary instead? Also, may I know how many people are in your group so I can assist you better? I confirm that Ambassador cruise has an elevator thus kindly no worry I'm looking forward to hearing from you soon Best regards, Hallie (Ms.)
Asked by Reynold Siron | Apr. 14, 2022 12:54
Hi I am looking for 2 room (me, my wife) and my 2 children both are adult. your offer 140 USD/ person is it include the tranport/picknup from Hanoi?
Answered by Lisa | Apr. 14, 2022 12:55
Dear Mr. Reynold. Thank you for your inquiry and we are happy to assist you with your trip to Halong Bay. The rate $140/person does not yet include a transfer round trip from Hanoi. We can arrange limousine bus for you at the cost $30/person/round trip. This is one of the best cruises at the moment, all cabins come with a balcony, and there is a lobster meals included. If you have any further questions please let me know! Best regards, Lisa (Ms.)
Asked by Kacey | Apr. 06, 2022 11:49
Hello, My partner and I are hoping to book your 2 night/3 day Ha Long Bay cruise from the 26th - 28th of May. Do you have availability over this period, and is it best to book through halongbaytours.com? Thankyou!
Answered by Melissa | Apr. 06, 2022 11:50
Dear Ms. Kacey, Thank you very much for your inquiry. Due to Covid's general impact on tourism, not many cruises are offering 3 days 2 nights trip like before. I would like to send you what we have available for 26-28th May trip date so you can have a look: Heritage Cruise Binh Chuan: https://www.halongbaytours.com/cruise/heritage-cruise-binh-chuan.html This is the best boutique luxury cruise in Halong Bay and also our top selling cruise since 2019. The cruise also has a large all-season pool on sundeck, an art gallery, a library, and above all the best cruise program for 3 day 2 nights in Halong Bay. We have delta cabin with balcony available for $660 and shuttle bus round trip is $40/person/round trip. We would like to offer a $50 discount for Heritage Binh Chuan on the event of Vietnam's reopening. Total cost: $680 for 2 persons. Orchid Cruise: https://www.halongbaytours.com/cruise/orchid-cruise.html We have suite balcony cabin available for this 14-cabin luxury cruise. The cost is $550/cabin and shuttle bus $40/person/round trip. Total cost: 630 for 2 persons. Stellar of the Seas: https://www.halongbaytours.com/cruise/stellar-of-the-seas-cruise.html This is an ultra luxury cruise. We have junior suite available and the cost is $820/cabin, bus $20/person. Total: $860 for 2 persons. I hope this gives you some options. Please let me know if you need further information. Best regards, Melissa (Ms.)
Asked by Clarice | Mar. 31, 2022 09:36
Hi there! I am looking to book this cruise for the 17th of April... Will it be available?
Answered by Jolie | Mar. 31, 2022 09:36
Dear Ms. Clarice, Thank you for your email. My name is Lisa from Halong Bay Tours department and I am very glad to assist you with your trip. I am sorry that Ambassador Cruise is fully booked on 17th April, can you change to 16 April please? We have cabins available on 16th April. If you need to keep your booking on 17th April please let me know so we can refer you to our best cruises. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by robert | Mar. 28, 2022 09:40
HI ! at the end of the cruise tour, can the shuttle directly bring us to the airport ....?thank you
Asked by TRAN DANG | Mar. 25, 2022 09:17
How much is your shuttle for a roundtrip from Hanoi to the port?
Answered by Rosie | Mar. 25, 2022 09:24
Dear Mr./Ms. Tran Dang, Thank you very much for contacting us. The round trip shuttle bus from Hanoi center to Ambassador Cruise is USD40/person. May we have your preferred travel date and number of guests for further assistance? We look forward to hearing from you soon. Best regards, Rosie (Ms.)
Asked by Hong | Mar. 24, 2022 10:37
Hello there, are there non-seafood dishes available? My partner is not able to eat seafood.
Answered by Lisa | Mar. 24, 2022 10:37
Dear Mr. Hong, Thank you for your email and we are happy to assist you with your trip to Halong Bay! The cruise is known for its food service, and the cruise can surely prepare alternatives for your partner. Non-seafood meals are available for sure. Have you had a trip date in mind yet? Please let me know if you have any questions! Best regards,
Asked by Terry Levesque | Nov. 13, 2021 04:16
We arrive at Hai Phong airport and would need airport transfer from there not hanoi can that be arranged?
Answered by Hana | Nov. 13, 2021 04:28
Dear Mr. Terry Levesque, Thank you so much for your questions! Regarding your question, please be advised that our shuttle bus only picks up and drops off in Hanoi Old Quarter but we can organize a private car from Cat Bi Airport (Hai Phong) to Ambassador Cruise at US$60/car/way. After the cruise trip, you can join the free transfer back to Hanoi. By the way, may I know your trip date so I can check the cabin availability? Looking forward to hearing from you soon. Best regards, Hana (Ms.)
Asked by Maria Soliman | Oct. 18, 2021 03:32
Hello. Are all your rooms with bathtubs?
Answered by Cindy | Oct. 18, 2021 03:36
Dear Maria Soliman, Thank you for your question! Please be advised on President cruise, only Suite rooms (Cabinet Suite, Treasure Suite or Presidental Suite) have bathtubs. Please let me know if you have any other inquiries. Best regards, Cindy (Ms.)
Asked by Marina | Oct. 07, 2021 02:56
Hello. Is it possible to book the Ambassador Balcony for 3 people?
Answered by Jolie | Oct. 07, 2021 03:51
Dear Ms. Marina, Thank you for contacting us! Yes, we can put an extra bed on Ambassador Balcony for the third person. However, please note that the extra bed is smaller than a single bed. May I know your travel date for checking the availability and the cost? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Yuki Numa | Oct. 01, 2021 08:07
Can you pick up from Pan Pacific Hanoi HOTEL, then 1 night cruise, pick off InterContinental Hanoi Westlake HOTEL. Sincerely,
Answered by Mary | Oct. 01, 2021 08:09
Dear Yuki, Thank you for your inquiry. The cruise bus can pick you up at Pan Pacific hotel but they do not drop off at the hotel outside of Hanoi Old Quarter liked Intercontinental thus you need to take the taxi from Hanoi Old Quarter to this hotel. If you have any further questions, please feel free to ask us! Best regards, Mary (Ms.)
Asked by Poonam Shah | Sep. 14, 2021 09:15
Hello Are kayaks included in the price? Do you provide vegetarian options on the boat? No fish or meat. Thank you
Answered by Jolie | Sep. 14, 2021 09:41
Dear Poonam Shah, Thank you for your questions! Kayaking is excluded and it costs US$ 20/kayak for 2 persons. Regarding vegetarian meals, the boat can surely prepare it so please kindly no worries about it. Should you need any further information, please feel free to contact us! Best regards, Jolie (Ms.)
Asked by Dipesh Raj | Aug. 30, 2021 04:41
Hi, We are the group of 4 people and planning to visit on 15th December for 2 Days 1 Night. My question is in case Cruise is canceled due to bad whether then do you return all my money?
Answered by Hana | Aug. 30, 2021 04:45
Dear Mr. Dipesh Raj, Thank you for your inquiry. In case the cruise trip has to be canceled due to bad weather, please find our cancellation as follow: 1/ If the tour is cancelled in advance with prior notice, full refund will be made. 2/ If the tour is cancelled midway through, you will be charged for service already use (such as shortened cruise trip, or breakfast, or shuttle bus, whichever applies in specific case). Should you need any further assistance, please do not hesitate to contact us! Best regards, Hana (Ms.)
Asked by Seungwoo Paek | Aug. 18, 2021 11:28
Hi, I was searching for a trip with 2 adults and 2 kids(8yrs) option. and "Superb Deal 2021 - Only $140 per person" this option came up with 280 USD. Is this applicable for 2 adults and 2 kids option too?
Answered by Cindy | Aug. 18, 2021 11:38
Dear Mr. Seungwoo Paek, Thank you so much for contacting us! Our offer is US$ 280/Deluxe cabin for 2 adults. It is US$ 110/children surcharge and US$ 30/extra bed surcharge. Hence, the total cost is US$ 530 for your family with free shuttle bus round trip. I hope to hear from you soon and should you need any further information, please feel free to contact me! Best regards, Cindy(Ms.)
Asked by LEE | Jul. 29, 2021 03:54
Is the shuttle bus going through the expressway and the journey time is about 2.5 hours?
Asked by James W | Jul. 19, 2021 05:50
Hello, does the 3-day/2-night Ambassador Cruise involve any bicycling in the towns? My wife and I cannot ride a bicycle and we're wondering what we would do if there is bicycling in the town. Thank you
Answered by Jolie | Jul. 19, 2021 05:54
Dear Mr. James, Thank you for your question. Please be noted that President Cruise does not offer biking activities. I have sent you the cruise's detailed itinerary via email, please help me to check it! Should you have any further questions, please do not hesitate to contact me. I am more than happy to help! Best regards, Jolie (Ms.)
Asked by Peter Russell | Jul. 08, 2021 10:53
Hi, is it possible to meet up at the cruise port instead of booking the shuttle with you? Thanks.
Answered by Mary | Jul. 08, 2021 10:57
Dear Peter Russell, Thank you for your question. You surely can arrange the transport by yourself and meet up at the cruise port. Please be ready at the address Halong International Cruise Port (SunGroup Port) no later than 11:30 am on your travel date. If you need more information, feel free to ask. Regards, Mary (Ms.)
Asked by Michael R Dugger | Jul. 02, 2021 10:13
We have a flight out of Hanoi about 4p. If we took a private shuttle back from Ha long, would we make it to the airport on time and what would this cost? Thank you.
Answered by Hana | Jul. 02, 2021 10:17
Dear Mr. Michael R Dugger, Thank you for contacting us! With a private car from the cruise pier straight to the airport, you can reach the airport at around 1:30 - 2:00 PM and it costs US$ 100/private sedan car for 2 persons. May I double-check if your flight is domestic or international? Best regards, Hana (Ms.)
Answered by Mary | Jun. 19, 2021 08:50
Dear Eva Pasgaard, Thank you for your question. Ambassador Cruise does provide free Wifi onboard, however, internet connection may be interrupted due to the mountainous area in the bay. I hope you understand. If you have other concerns, feel free to contact us. Regards, Mary (Ms.)
Asked by icey | Jun. 16, 2021 11:48
Do you allow medium size luggage/s (20 kg) in the cruise?
Answered by Jolie | Jun. 16, 2021 11:51
Dear Icey, Thank you for your question! There is no limit for luggage you carry with you, however, we suggest you bring little luggage only for the most comfortable as this is a short trip. I hope this helps and should you have any further questions, please feel free to ask us! Best regards, Jolie (Ms.)
Asked by Martina Jezdikova | Jun. 11, 2021 10:14
Good evening, Is it possible to get 2 interconnected rooms on President Cruise please? Or be guaranteed 2 rooms next to each other? We will be travelling with kids. Thank you Martina
Answered by Cindy | Jun. 11, 2021 10:15
Dear Martina Jezdikova, Thank you for your email. My name is Cindy from Halong Bay Tour department and I'm glad to assist you with your trip. Please be advised that the Ambassador cruise have connecting cabin so it is surely suitable for your family with kids. I hope my info would be helpful and please let me know if you have any other inquiries. Best regards, Cindy (Ms.)
Asked by Rushan Malla | Jun. 04, 2021 09:50
Hi there, my husband has a problem with his leg and it may be inconvenient for him to step up and down too much or join the activities. Is that possible to make the trip?
Answered by Mary | Jun. 04, 2021 09:52
Dear Rushan Malla, Thank you for your question. Please kindly note that there is an elevator inside the ship, and all the outdoor excursions like visiting the cave or kayaking are optional. Your husband still can unwind on the beach or the sundeck and join all other onboard activities, no worries. If you have any more questions, we are very happy to assist. Best regards, Mary (Ms.)
Asked by Yoon | May. 04, 2021 03:02
Hi, I'm looking for 2 people on 18th May ticket. Is the shuttle bus to / from Hanoi included in the price? There's text that says it's included, and some pages that says it's not...?
Answered by Mary | May. 04, 2021 03:09
Dear Yoon, Thank you for contacting us! We now have the special expat deal which is only US$ 280/Deluxe cabin including a shuttle bus round trip for 2 persons. Do you want to book it now? I hope to hear from you soon and please let me know if you need any further information. Best regards, Mary (Ms.)
Asked by park | Jan. 08, 2021 02:15
We have 3 people and would like to do 2 days/1 night. Can we get one room ? Thank you.
Answered by Cindy | Jan. 08, 2021 02:17
Dear Mr. Park, Thank you for your question! My name is Cindy and I am very happy to assist you with your trip plan. Please be advised that one room on President can be added an extra bed to accommodate 3 adults of your group. Kindly contact us for further assistance. Best regards, Cindy (Ms.)
Asked by Kaiyuan Wang | Dec. 17, 2020 04:18
Hello, Is there a limit to how many suitcases my girlfriend and I can carry onboard, for the cruise and the shuttle bus from Hanoi to Ha Long Bay? Thanks.
Answered by Ms Bailey | Dec. 17, 2020 04:25
Dear Kaiyuan Wang, Thank you for your inquiry. My name is Bailey from Halong Bay Tour department and I'm glad to assist you with your trip. There is unlimited to bring the luggage to the bus and boat, you can bring all your stuff with you. However, if you coming back to Hanoi you can storage your bug suitcase at the hotel and carry a small one for more convenience as the room on the boat is not too big so if bring more luggage will be narrow for you. Could you share with me more detail about your trip for a better recommendation? For example which cruise/budget are you looking for, your travel date, and the number of passengers? Please let me know if you have any questions. Best regards, Bailey (Ms.)
Asked by Jade Tran | Dec. 14, 2020 02:32
Can the complimentary limo bus pick up/drop off at a city other than Hanoi?
Answered by Jolie | Dec. 14, 2020 02:37
Dear Mr. Jade Tran, Thank you for your question. I am sorry that the bus is only available for hotels in Hanoi Old Quarter. If you are staying in another city, we can arrange a private car instead thus please let us know. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by stephanie phu | Dec. 09, 2020 09:00
Hi, If we fly from Saigon to Hanoi Airport the same morning. Arrive HAN at 8:10AM, Do you think we can get to the pier on time for departure same day.?
Answered by Mary | Dec. 09, 2020 09:12
Dear Stephanie Phu, Thank you for your email. Please be noticed that President Cruise departs at 12:00, and it takes you around 3 hours by private car/taxi from Hanoi airport to the cruise pier. So if you would like to be in time for the cruise, you need to be ready in a taxi/car no later than 9:00 am to go to the pier. Also, please estimate both the time for check-out from the airport with luggage and the flight might be delayed. Just to make sure, you can consider to stay in Hanoi for 1 night and book the cruise trip on the next day or book an earlier flight on the same day. Should you need further information, please feel free to ask us. We are more than glad to help. Best regards, Mary (Ms.)
Asked by Ram | Dec. 08, 2020 04:46
We are planning to book a 2D 1N trip on Jan 2, 2021. Is it available? Are bathtubs available in all room types?
Answered by Bailey | Dec. 08, 2020 04:50
Dear Mr. Ram, Thank you so much for contacting us! As I have checked, President Cruise is still available on Jan 2, 2021. Please note that bathtubs are only available in Cabinet Suite and Presidential Suite. May I know which cabin you wish to take in order for me to send you the link to secure your booking accordingly? I hope to hear from you soon and please let me know if you have any further inquiries. Best regards, Bailey (Ms.)
Asked by Tammy Tran | Dec. 07, 2020 10:07
If my flight arrives at the Hanoi airport at 7:40am, can I make it to the shuttle bus?
Answered by Cindy | Dec. 07, 2020 10:14
Dear Tammy Tran, Thank you for your email! My name is Cindy and I am very happy to assist you with your trip plan! Regarding your question, please be advised that the shuttle bus leaves at 8.45 from Hanoi and it is 40 minute (without traffic jam) to drive from Hanoi airport to Hanoi city center. However, your flight might be delayed, you need to time take suitcases, get the car so please consider to rent a car go directly from the airport to Halong Bay. I hope my info would be helpful and please feel free to let me know if you have other questions. Best regards, Cindy (Ms.)
Asked by malpani | Dec. 04, 2020 01:43
do you provide seafood free vegetarian food?
Answered by Ms Jolie | Dec. 04, 2020 01:48
Dear Malpani, Thank you for your email. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. Please note that all of the cruises can prepare vegetarian meals thus please kindly no worries about that. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.
Asked by Patrice | Nov. 10, 2020 02:16
Hello, I read in the itinerary that Kayaking on the first day is optional. May I inquire how much Kayaking would cost per person USD? Thank you.
Asked by Courtney | May. 01, 2019 02:25
We have 3 people and would like to do 2 days/1 night. Can we still get one room and use the rollaway bed for the 3rd person? Or is it required that we get two rooms? Thank you.
Asked by Charles | Apr. 12, 2019 01:50
Is there squid fishing at president cruise?
Answered by Jolie | Apr. 12, 2019 01:51
Dear Mr. Charles, Thank you for your email. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. I confirm that there is squid fishing activity for President Cruise. However please kindly note it is highly seasonal so the chance of catching squid really depends. I hope this helps and please let me know if you have any questions! Best regards, Jolie (Ms.)
Asked by maureen | Mar. 05, 2019 11:11
For the 3 day cruise, do passengers move to another boat, or stay on the same boat?
Asked by Samantha Sumarli | Jan. 16, 2019 12:25
Hi There. What is the cost of the shuttle? And can I check what time we will reach Hanoi? We have a flight to catch at 7pm and want to know if we would be able to make it on time.
Answered by Hana | Jan. 16, 2019 12:27
Dear Ms. Samantha, Thank you for your question. We offer free shuttle bus for President Cruise (limousine bus) and it will get back to Hanoi around 3:30-4:00pm. There is plenty of time for your onward flight, as it takes around 30-40 minutes from Hanoi Old Quarter to the airport. Best regards,
Asked by JimC | Oct. 20, 2018 02:01
Will the President Cruise add a Peak Season Surcharge for the Dec 19, 2018, 2 days/1 night cruise. Please confirm
Answered by Cindy | Oct. 20, 2018 02:01
Dear JimC, Thank you for your email. My name is Cindy from Halong Bay Tours department and I am very glad to assist you with your trip. Please be advised that President cruise will add Peak Season Surcharge for travel date from 20 Dec to 5 Jan thus if you do the tour on 19 Dec for 2 days, you will not be surcharged. Please share with me more details about your inquiry for our further assistance. Best regards, Cindy (Ms.)
156 Customer reviews for Ambassador Cruise
Excellent
Based on 156 reviews
| Cruise quality |
|
9.8 |
| Food/Drink |
|
9.8 |
| Cabin quality |
|
9.9 |
| Staff quality |
|
9.9 |
| Entertainment |
|
9.6 |
| Outstanding: | 91 |
| Excellent: | 59 |
| Very good: | 6 |
| Mature couples: | 44 |
| Solo travellers: | 8 |
| Family with children: | 27 |
| Groups of friends: | 34 |
| Young couples: | 43 |
Comments are provided by customers who have previously taken this cruise trip
-
Maggie Rodriguez US 12-05-2023
Excellent
My family stayed in 2 Deluxe cabins which were well equipped, clean, and neat. The food was very meticulously and nicely presented. However, we expected the dinner as good as the lunch. The activities were varied and interesting. The boat itself was a bit aged yet not a big problem.Cruise quality 9 Food/Drink 9 Cabin quality 10 Staff quality 10 Entertainment 10 -
Tiago Brazil 05-05-2023
Excellent
Good trip. Large and clean ship. Friendly and attentive staff. The bay was fabulous and calm.
Cruise quality 9 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 10 -
Johanna Paulsen AU 22-04-2023
Excellent
My husband and I had a great trip with Ambassador Cruise. The food was well presented and tasty. Kayaking was nice but quite crowded. The view from Titop mountains was amazing. The cave was nice but too many people as well. Anyway, we enjoyed our cabin and the service was superb. Thank you very much!Cruise quality 10 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 9 -
Caroline Canada 16-04-2023
Excellent
Everything was well planned from pick up to activities to drop off. The staff was helpful and welcoming. A bunch of activities including kayaking, hiking to the cave, taking a sampan boat, taichi, etc. More vegetarian options for breakfast would be great.Cruise quality 10 Food/Drink 9 Cabin quality 10 Staff quality 10 Entertainment 10 -
Katherine UK 09-04-2023
Excellent
The program was a bit busy so we could not enjoy onboard facilities. It would be better with 2 nights. The cabin was spacious and clean.Cruise quality 9 Food/Drink 9 Cabin quality 10 Staff quality 10 Entertainment 9 -
Perla Philippines 03-04-2023
Excellent
The vessel was nice and spacious. The itinerary includes a lot of activities. Excursions were nice yet too many tourists as most boats followed the same route and came to the places at the same time.Cruise quality 10 Food/Drink 9 Cabin quality 10 Staff quality 10 Entertainment 8
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