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Grand Pioneers Cruise (formally Essence Grand) Tours

2DAY
Grand Pioneers Cruise (formally Essence Grand) 2 days
$210/pp
3DAY
Grand Pioneers Cruise (formally Essence Grand) 3 days
$395/pp

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Grand Pioneers Cruise (formally Essence Grand)
Grand Pioneers Cruise (formally Essence Grand)
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Grand Pioneers Cruise (formally Essence Grand)

Departure Port: Tuan Chau Marina, Halong, Quang Ninh - Show on map
Tai ChiSquid Fishing SpaKayakingClimbing
Prices starting from:
US$236.5 US$215
per person
View price calendar
Super Deal - Only $215/person including transfer
+50 photos
Built: 2023
55 Cabins
Steel boat
Halong Bay
Full board included
9.8
Excellent Based on 54 reviews
Grand Pioneers provided a luxurious stay. The facilities were of top quality. The staff was professional and polite. The view …
— Nadia Müller Switzerland

Availability ( View price calendar )

Cruise Duration:
  • 2 Days/1 Night
  • 3 Days/2 Nights
Check-in:
Rooms:
Rooms:
Room 1
Adult(s)
DONE
Child Policies
Child Policies
Child Age Cruise Fares
0-3 Years old Free
04-11 Years old 75% Adult fares
12 Years old and up Full Adult fares
Book now to get this fantastic price. If you book later, there’s a chance the price will go up or the cruise will be sold out.
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Room Types Max Rates (per room)
Ocean Suite
Ocean Suite
  • Size: 30sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
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Max adults: 2
Max children: 0 (up to 12 years of age)
Choose dates to show prices
Ocean Suite Triple
Ocean Suite Triple
  • Size: 45sqm
  • Max Adults: 3
  • Bed options: 3 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
Max adults: 3
Max children: 0 (up to 12 years of age)
Executive Suite
Executive Suite
Room with balcony
  • Size: 45sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
Max adults: 2
Max children: 0 (up to 12 years of age)
Essence Suite
Essence Suite
Room with balcony
  • Size: 80sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
Max adults: 2
Max children: 0 (up to 12 years of age)
Oceania Suite
Oceania Suite
Room with balcony
  • Size: 95sqm
  • Max Adults: 2
  • Bed options: Double Bed
Extra beds available:
  • Rollaway bed
  • Crib
Show more
Max adults: 2
Max children: 0 (up to 12 years of age)
The Owner's Suite
The Owner's Suite
Room with balcony
  • Size: 150sqm
  • Max Adults: 2
  • Bed options: 2 Double Beds or 4 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
Max adults: 2
Max children: 0 (up to 12 years of age)
Veranda Suite
Veranda Suite
Room with balcony
  • Size: 45 sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
Max adults: 2
Max children: 0 (up to 12 years of age)
Ocean Suite Balcony
Ocean Suite Balcony
Room with balcony
  • Size: 40sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 beds
Extra beds available:
Show more
Max adults: 2
Max children: 0 (up to 12 years of age)

About Grand Pioneers Cruise (formally Essence Grand)

Put into operation from November 2023, Grand Pioneers Cruise (formally Essence Grand Cruise) is a super-luxury yacht providing a second-to-none cruising experience on Halong Bay. Being a masterpiece of the Viet Thuan group, the superyacht exudes the ultimate luxury in over 50 lavish cabins and state-of-the-art facilities allocated from the first to the third deck of the 5-deck craft. This would be the biggest overnight cruise in Halong Bay at this time.
 
Grand Pioneers Cruise brings up to 8 room types including Ocean Suite, Ocean Suite Balcony, Ocean Suite Triple, Veranda Suite, Executive Suite, Essence Suite, Oceania Suite, and The Owner’s Suite. Rooms measure from 35 sqm up to 200 sqm and come with all high-end materials such as luxury bed and bath linens, coffee Making machine, modern sitting and sleeping area, en-suite bathroom with modern shower system and luxury bath amenities, etc. All promises to satisfy the most hardened travelers.
 
Apart from super-luxury accommodation, Grand Pioneers Cruise invites you to jump into the ocean-view pool to release all muscle tension, kick back at Light House Sky Bar, get on a culinary voyage at Cloud Nine Restaurant, and rejuvenate your beauty at La Spa. That is not to mention a bunch of activities to discover the heritage bay of Halong Bay and the most untouched part called Lan Ha Bay on a 1-night or 2-night itinerary.
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  • Outdoor pool
  • Wine & cigar cellar
  • Elevator
  • Wifi
  • Kid's room
  • Meeting room
  • Fitness room
  • Spa & massage
  • Bar
  • Restaurant
  • Karaoke

4 things that we love most about Grand Pioneers Cruise (formally Essence Grand)

  • Ultra-luxury cabins with high-end amenities
  • State-of-the-art facilities for entertainment and relaxation
  • Professional spa service
  • Swimming pool and jacuzzi pool

Cruise itinerary

  • 2 Days/1 Night
  • 3 Days/2 Nights
Day 1: Hanoi - Tuan Chau Marina - Halong Bay
Morning

Arrive at Tuan Chau Marina after a 2.5-hour drive (if using our transfer). Embark on Grand Pioneers Cruise at noon. Enjoy a welcome drink at Cloud Nine restaurant while the cruise manager gives a short briefing about safety and cruise.

Afternoon
Lunch is served in the restaurant while the yacht cruises to Halong Bay. The first stop is Sung Sot Cave. You have around 1 hour to discover the largest cave in Halong Bay with beautiful stalactites and stalagmites. If the excursion do not take your fancy, don't miss a bunch of services and facilities onboard such as La Spa, swimming pool, bar, 3D golf simulator, cigar club, poker, library, etc. After the visit, you back to Grand Pioneers Cruise to savor the canepe and join the Happy Hour with a long list of cocktails, wine, and other drinks.
Evening

Dinner is served in the Dining on the Bay restaurant. After dinner, you can try squid fishing, playing poker, ordering a favorite cocktail from the varied menu, and watching the night scenery. Overnight onboard.

  • Meals included: Lunch, Dinner
Day 2: Halong Bay - Luon Cave - Hanoi
Morning

Start a new day with a Taichi session on the top deck. Enjoy light breakfast in the restaurant or in your private cabin. The next stop is Luon Cave - a tranquil area for taking a sampan boat rowed by a local.

9:30

Check out time at reception, then enjoy the brunch buffet while the vessel cruises back to the harbor. Disembarkation at around 10:45 am.

  • Meals included: Breakfast, Lunch
Day 1: Hanoi - Thien Canh Son Cave - Cap La
Morning
Arrive at Tuan Chau Marina after a 2.5-hour drive (if using our transfer). Embark on Grand Pioneers Cruise at noon. Enjoy a welcome drink at the restaurant while the cruise manager gives a short briefing about safety and cruise.
Afternoon
Lunch is served in the restaurant while the yacht cruises to Halong Bay. In the afternoon, you will visit Thien Canh Son Cave with beautiful stalactites and stalagmites, relax and kayak. After the visit, you back to Grand Pioneers Cruise to admire the stunning sunset and join the Happy Hour with a long list of cocktails, wine, and other drinks.
Evening

Dinner is served at the restaurant. After dinner, you can try squid fishing, book a massage service, order a favorite cocktail from the varied menu, or watch the night scenery. Overnight onboard.

  • Meals included: Lunch, Dinner
Day 2: Cap La – Da Xep Nature Park – Vung Vieng Fishing Village
Morning

Have breakfast at the restaurant to gain full energy. At 9:30 am, check in at the final point of the heritage bay called Xuong Rong Island. At 10:00, you have 2 options to explore the bay: (1) Discover Da Xep Park - an outdoor geological museum or (2) Relax at a pristine beach.

Afternoon

A hearty lunch is served. At 14:30, visit Vung Vieng Floating Fishing Village - one of the most ancient villages on the bay. You have a chance to witness Phao Dai Island, Tien Ong Cave, and Con Coc Island at the border of Lan Ha Bay and Halong Bay.

Evening

Join a party with The Legacy Gala dinner. After that, you have free time to enjoy the night view and experience other entertainment activities onboard. Overnight onboard.

  • Meals included: Breakfast, Lunch, Dinner
Day 3: Sung Sot Cave / Titop Island - Tuan Chau
Morning
Early risers can watch the beautiful sunrise from the top deck. Enjoy breakfast at the restaurant. You can choose 1 of 2 options for activities on the last day: (1) Explore Sung Sot Cave - the most beautiful and largest cave in Halong Bay or (2) Visit Titop island for swimming on the beach and climbing to capture the panoramic view from the top of the mountain.
9:00
Check out time at reception, then enjoy the brunch buffet while the vessel cruises back to the harbor. Disembarkation at around 11:00 am.
  • Meals included: Breakfast, Lunch
Last updated 12:05 Sunday 26 May 2024

Important Notes

  • PROGRAMS & SCHEDULES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
  • Trip cancellation due to bad weather in Halong Bay:
  • The cancellation decision is made by Management Board of Halong Bay on the day of the trip in case of bad weather conditions. In such case, we will make alternative travel arrangement for you on request or offer refund in accordance with the cruise policy.
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Cruise inclusions & options

Booking Policy
  • More than 30 days prior to check-in: free of charge 
  • From 30 to 11 days prior to check-in: 15% of total rates 
  • From 10 to 7 days prior to check in: 30% of total rates. 
  • Less than 7 days prior to check-in: 100% of total rates. 
  • No-Show: 100% of total rates.
  • Cancellation notice must be in written form and sent to us via email
Cruising Policy
  • Check in on board: 12:00 PM
  • Check out:  11:30 AM
  • Return Hanoi: 2:30 - 3:00 PM
  • The FOC Rate for children under 4 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults (No extra Mattress). Only 1 (one) child under 4 years traveling with 2 (two) adults is allowed for FOC per group.
  • The Child Rate for children from 4 to 11 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults (No extra Mattress): 50%
  • The Child Rate for children from 4 to 11 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults (With extra Mattress): 75%
  • Children aged 12 and above must pay full fare as an adult.
  • Peak season surcharge: Surcharge VND 50USD/night applies for travel date on 30th April, 1st May, 30th August – 1st Sep 2025, 24th December and 31st December and Vietnamese Lunar Tet Holiday (28, 29, 30, 31/01/2025)
  • On the second day you will travel on a day boat and do not have access to the mother boat and your cabin until later in the afternoon (for 3 days/2 nights itinerary)
Price Exclusions
  • Transportation: Hanoi – Halong – Hanoi
  • Beverages
  • Spa (spa and massage)
  • Karaoke, cigar and wine lounge, use of conference facilities, 3D golf simulator
  • Tips and other personal expenses
  • Personal travel/health insurance
  • Peak season surcharge
  • All other services not clearly mentioned above
Price Inclusions
  • Fully equipped luxury en-suite guest room with chilled water central air- con and marble bathroom
  • All meals onboard (1 lunch, 1 dinner, 1 light breakfast, 1 brunch buffet)
  • Speedboat transfers
  • Welcome drink
  • Daily fresh water in room amenity
  • Canapé during the Happy Hour
  • Tai chi, gym, four seasons and salt water, swimming pool, table soccer, and kid’s club
  • Activities: cave visiting, squid fishing, kayaking
  • Wifi, satellite - HD LED TV onboard
  • English and Vietnamese speaking guides
  • Onboard insurance
  • VAT

Questions & Answers (144)

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Asked by Jamie 6 days, 23 hours ago

I’m looking to book 3rd Nov 2024 for a 2 night 3 day cruise. I see there are cruises available everyday, if the ship doesn’t come back to port on the 2 night cruise how can people book to depart on consecutive days?

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Answered by Cindy 6 days, 1 hour ago

Dear Jamie, Please be advised Grand Pioneers Cruiser consists 2 vessels. One vessel will be used for 3 day 2 night trips starting on odd days and the other one is for 2 day 1 night trips starting every day. Best regards, Cindy

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Asked by Benjamin 1 week ago

Flying in to Haiphong on the 2nd of october can get a ride from there ? what time does the ship leave will be going on a 2 day

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Answered by Ellie 1 week ago

Dear Benjamin, I would like to advise you that most cruise embark at 11.30 am to the pier. You can feel free taking the private car from halong bay to Cat Bi airport and you can expect to meet the airport around 13.00 pm. Regards, Ellie 

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Asked by Divyanshu Chopra 1 week, 3 days ago

Is there transfer directly from airport?

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Answered by Bonnie 1 week, 1 day ago

Dear Divyanshu Chopra, Thank you very much for contacting us. We can help arrange private car for your direct transfer from the airport to the cruise pier. Best regards, Bonnie (Ms.)

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Asked by Sean Alicante 1 week, 6 days ago

For the 2night 3 day cruise, does the boat go back to the port on the 2nd day to pick up new passengers? Or is it the same passengers throughout the whole trip?

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Answered by Cindy 1 week, 6 days ago

Dear Sean Alicante, Grand Pioneers Cruise has a consecutive trip in 3 days and 2 nights so it will not return to the port on the 2nd day. However, it is only available for 3 days, 2 night from Oct and on odd days. Best regards, Cindy

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Asked by Avril Ferguson-Taylor 2 weeks, 1 day ago

Hi there, does the shuttle service pick up guests from the Sofitel Metropole Hotel? Thanking you.

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Answered by Mary 2 weeks, 1 day ago

Dear Avril Ferguson-Taylor, The shuttle bus does pick up at Sofitel Metropole Hotel. Should you need more assistance, feel free to contact us. Regards, Mary

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Asked by Kenny 2 weeks, 6 days ago

Hi, we have four adults and would like to stay in the same room. May I ask if it's possible to book the Ocean Suite Triple and add an extra rollaway bed? Thank you

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Answered by Cindy 2 weeks, 6 days ago

Dear Kenny, Please be advised it is very cramped if an extra rollaway bed is added in the Ocean Suite Triple. Can you please take 2 interconnecting rooms instead? Or you can consider Capella Cruise instead with a Sky Family Suite with 1 double bed + 2 single beds for 4 persons. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

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Asked by Nick 3 weeks, 5 days ago

Questions about kids on the boat. We are planning 3 nights on boat. Is the pool heated and when are kids able to swim? Do you provide life jackets that fit 3 year old and 5 year old kids? What is the kid room or club? Do you guys babysit for parents? Also, can kids join all adult events such as caves, islands, kayak?

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Answered by Cindy 3 weeks, 5 days ago

Dear Nick, I would like to answer your questions below:

- Pool is 4 seasonal pool with the highest temperature being 38 degrees Celsius. Opening time is from 6.30am to 9.30pm but you need to take care of your kids when they are swimming. 

- Life jackets fit 3 years old and 5 year old kids as well. 

- The kid club includes a slide, ball room, and Vietnamese anime...

- There is no babysit service on the boat so you need to take care of your kids yourself.

- Yes, the kids can join all adult activities such as cave visiting, kayaking...

However, please be advised Grand Pioneers provide itinerary for max 2 nights. If you want to take a 3 night trip, the itinerary will be repeated.

Should you have other questions, please let me know.

Best regards,
Cindy

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Asked by Tom Ewigleben 3 weeks, 6 days ago

Can you please describe the differences between the Veranda and Executive suites? Thank you!

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Answered by Cindy 3 weeks, 6 days ago

Dear Tom Ewigleben, Please be advised the Veranda and Executive suites are different on the location. Veranda Suite is on the 2nd floor and Executive Suite is on the 3rd and 4th floor. Best Regards, Cindy

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Asked by Hannah Kang 1 month, 1 week ago

Hello, I'm looking into paying for additional transportation service, pick up from our hotel in Old Quarter and be dropped back. Is the private car that can fit up to max of 4 adults + 4 luggage price ($180) for the one way or is it for the round trip?

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Answered by Phoebe 1 month, 1 week ago

Dear Hannah, I am pleased to advised that our private car can fit 4 adults + 4 luggages thus kindly have no worries. My best regards, Phoebe

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Asked by Pam Gouw 1 month, 1 week ago

For the 2 day 1 night cruise is there time to go kayaking during this trip? I looked at the itenirary and didn’t see anything on kayaking. Thanks, Pam

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Answered by Bonnie 1 month, 1 week ago

Dear Pam, At Luon Cave, you can use bamboo boat or kayaking (both are included) so this is the time for kayaking if you choose this option. Should you have any questions, please do not hesitate to contact us. Best regards, Bonnie (Ms.)

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Asked by Vicky Cunningham Pilcher 1 month, 1 week ago

Hi - is there an option to go kayaking on the 2 day 1 night cruise?

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Answered by Phoebe 1 month, 1 week ago

Dear Vicky, Thank you for your inquiry! I would like to advise you that kayaking is included in the 2days program of Grand Pioneers Cruise. Should you have any further questions, kindly do let me know. Phoebe

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Asked by Sanjeev Mishra 1 month, 1 week ago

Can you give me the best quote for 2 adults for 3daye and 2 night package from 6th Dec 2024.

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Answered by Mary 1 month, 1 week ago

Dear Sanjeev, We have sent you the detailed support via email. Please check it and let us know if you want to proceed further. Regards, Mary

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Asked by William Bexfield 1 month, 2 weeks ago

Is smoking allowed on the room balcony?

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Answered by Quan 1 month, 1 week ago

Dear William, I would like to inform you that smoking is allowed on the balcony but it is absolutely prohibited in your room and common area. Regards, Quan

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Asked by Tiffany Yeh 1 month, 2 weeks ago

Is there accessible cabin?

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Answered by Phoebe 1 month, 1 week ago

Dear Tiffany, I would like to advise you that La Siesta Super Yatch is changed name to Grand Pioneers Cruise and they do offer cruising service everyday. Regards, Phoebe

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Asked by Janella Salas 1 month, 2 weeks ago

Hello I wanted to see if my transaction went through for my booking. I also wanted to ask what is the luggage allowance?

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Answered by Melissa 1 month, 2 weeks ago

Dear Ms. Janelle, Thank you for your email and may I know your booking iD? I run a search with your email and can't seem to find it. There is no limit for luggage although it may be better to leave the bigger one at your hotel in Hanoi as carrying them on and off board can be somewhat inconvenient for your trip. Best regards, Melissa

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Asked by kyle chang 1 month, 3 weeks ago

Hello I want to book a two days one night trip with shuttle bus from Hanoi for 2. One will be going back to Hanoi. But I am going to Ho Chi Minh city the day I am leaving. Is it possible to arrange a transportation to Hai Phong airport for me so I can safe some times on transportation. If so what departure time will be safe for me to book. Thank you very much.

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Answered by Bonnie 1 month, 3 weeks ago

Dear Kyle Chang, Shuttle bus can only pick-up and drop-off in Hanoi Old Quarter area but we can help arrange a private car from Halong to Hai Phong Airport, you will arrive at Hai Phong Airport at about 12:30-13:00 so you can consider booking a flight after 3pm to HCMC. Should you need further information, please do not hesitate to contact me. Best regards, Bonnie (Ms.)

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Asked by Naomi Hawley 1 month, 3 weeks ago

Please send me a cruise map and the meal menu for the 1N2D? Is there a shop we can buy a snack and drink on board? Thank you!

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Answered by Annie 1 month, 3 weeks ago

Dear Naomi Hawley, Please help me to find the cruise's itinerary and menu I sent to your mail. I am sorry that the cruise does not offer snack on boat, however, you can surely purchase drink there. Best regards, Annie (Ms.) 

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Asked by Bruce 1 month, 4 weeks ago

Please quote me for 12 people, 6 rooms for Ocean Suite Balcony on 2024/12/31, and whether one of them can accommodate 2 adults and 3 children under 8 years old. As well as the price of round-trip transfers from Hanoi. Tks~

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Answered by Bonnie 1 month, 4 weeks ago

Dear Bruce, Thank you very much for contacting us. It would be so helpful if you could share the number of adults and children and children's ages so we can send you the offer accordingly. We look forward to hearing from you soon. Best regards, Bonnie (Ms.)

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Asked by Hai Vo 2 months ago

Price for 3 days 2 nights including airport transfers for family of 4 includes 2 kids age 7 and 9

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Answered by Hong 2 months ago

Dear Mr. Hai Vo, We have well received your inquiry. Please share your travel date so we can check and send you our best offer. We look forward to hearing from you soon. Best regards, Hong (Ms.)

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Asked by JIHYE 2 months, 1 week ago

Please let me know if I can use a room for 3 adults and 1 child (10 years old)

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Answered by Annie 2 months, 1 week ago

Dear Jihye, If your child can share the bed with you, you can consider the Ocean Suite Triple cabin. Otherwise, please kindly consider taking 2 rooms. Best regards, Annie (Ms.)

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Asked by Min 2 months, 1 week ago

Is there a spa in the Cruise? And may I see the menu, please?

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Answered by Annie 2 months, 1 week ago

Dear Min, There is spa onboard and I already sent you the spa menu for your reference. If you have any other inquiries, please let me know. Best regards, Annie (Ms.)

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Asked by Ho Thì Nhan 2 months, 1 week ago

Hi , our family have 4 people , can we book a cabin for 4 adult ? And 3 days , 2 night , it mean we just stay all time on the cruise or the cruise will stop some place for us visit . Thank you

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Answered by Annie 2 months, 1 week ago

Dear Ho Thì Nhan, I am sorry that almost all the cruises do not offer room for 4 people so you can consider 2 rooms connecting. Yes, there will be different activities while you are on the boat. You can choose to stay on the boat, or join the excursions. Best regards, Annie (Ms.)

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Asked by Elizabeth 2 months, 2 weeks ago

Hi, is participation in activities/excursions required or are guests able to spend time on the boat and relax instead? Also, is there an elevator on board?

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Answered by Bonnie 2 months, 1 week ago

Dear Elizabeth, Thank you very much for contacting us. Grand Pioneers Cruise has elevator. If you do not want to join any part of the itinerary, you can stay on the boat and relax. Should you need any further assistance, please feel free to contact us. Best regards, Bonnie (Ms.)

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Asked by Brandon 3 months ago

Hello, How does the Free 60' massage work? Is it a single massage per cabin? If I book 2 cabins, that is 2 massages, or is it per person?

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Answered by Bonnie 3 months ago

Dear Brandon, Free 60' massage is for spa in Hanoi and it is offered per person. We will send you the spa voucher upon booking confirmation so you can use it at a reputable spa in Hanoi (La Flora Spa). Should you need further assistance, please do not hesitate to contact us. Best regards, Bonnie (Ms.)

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Asked by Asim 3 months, 1 week ago

Is this price for two people?

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Answered by Bonnie 3 months, 1 week ago

Dear Asim, We are offering price from 420USD/cabin for 2 persons for Grand Pioneers Cruise. Please feel free to let us know your preferred cabin type and travel date so we will send you our best offer. Should you need any further information, please do not hesitate to contact us. Best regards, Bonnie (Ms.)

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Asked by Matthew 3 months, 1 week ago

For family of 2 adults plus 2 children (8 and 5), is it possible to connect essence room to another room type? If so which room type has such an option? If not directly connecting can you suggest a room type that is close by on the boat to the essence rooms?

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Answered by Bonnie 3 months, 1 week ago

Dear Matthew, An Essence Suite can connect an Essence Suite. If you prefer a cabin next door to an Essence Suite, an Executive Suite is the option. I remain at your disposal for any further information you might need. Best regards, Bonnie (Ms.)

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Asked by Brunthini Yoheswaran 3 months, 1 week ago

Does this boat have activities for children? Is the shuttle bus from Hanoi Old quarter included in the price?

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Answered by Annie 3 months, 1 week ago

Dear Brunthini Yoheswaran, I am sorry that the cruise does not offer separate activities for children. However, if your child is not too small, he/she can join all the activities with you. We now have a summer promotion from May to September, which is US$ 470/Ocean Suite cabin for 2 persons including shuttle bus round trip. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

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Asked by Ainuddin Noordin 3 months, 1 week ago

My wife and I are Muslims - so we don't eat pork products nor drink alcohol: we also don't eat food prepared with alcohol my wife is also gluten and shellfish intolerant would the selection of food onboard take our dietary restrictions into account?

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Answered by Annie 3 months, 1 week ago

Dear Ainuddin Noordin, Please kindly not worry as the cruise organizer will take care of your dietary requirements. Best regards, Annie (Ms.)

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Asked by Sharad Narvekar 3 months, 4 weeks ago

Can I have pick up in Hanoi , spend 1 night in Halong bay & & fro Bach in Hanoi next day — 31st May — 1st June

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Answered by Bonnie 3 months, 4 weeks ago

Dear Sharad Narvekar, Thank you very much for contacting us. We can help arrange pick-up 1 day earlier than your cruise date and on your cruise date, you can take a taxi from your hotel in Halong to the cruise pier to join the cruise. Regards, Bonnie (Ms.)
 

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Asked by Jennie O Tieu 4 months ago

Is the free 60' foot/body massage per cabin or per adult? We have 5 adults and would like 3 cabins with balcony.

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Answered by Bonnie 4 months ago

Dear Jennie, Thank you very much for contacting us. The spa voucher is "60 minute foot/body massage at a reputable spa in Hanoi" and it is 60 minute massage for each person booking this cruise with us. The voucher will be sent to you together with the cruise voucher once booking is confirmed. Regards, Bonnie

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Asked by Huy 4 months, 1 week ago

Hi - what are the room options for 2D1N on the 15th July for 2 adults and 2 children (8 and 10 year olds). Thank you.

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Answered by Bonnie 4 months, 1 week ago

Dear Mr. Huy, Your family can take 2 cabins next door if they are Ocean Suites, or 2 cabins connecting if they are Veranda Suites, Executive Suites and Essence Suites. You can also take 1 cabin if you prefer The Owner's Suite. Should you need further information, feel free to contact us. Best regards, Bonnie (Ms.)

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Asked by Avril Taylor 4 months, 1 week ago

Hi there, is pick-up from hotel included please (Metropole Sofitel)? Thank you.

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Answered by Bonnie 4 months, 1 week ago

Dear Abril Taylor, We have shuttle bus round trip (Hanoi-Halong-Hanoi) for Essence Grand Cruise at 35 USD/per person/round trip apart from cabin cost. Pick-up and drop-off can surely be at Sofitel Metropole Hanoi. Should you need further assistance, please feel free to let me know. Best regards, Bonnie (Ms.)

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Asked by Jon 4 months, 2 weeks ago

I am considering a 2D1N Halong Bay cruise. Is Essence Grand wheelchair friendly? Does it have elevator? Thanks

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Answered by Annie 4 months, 2 weeks ago

Dear Jon, Yes, all of the cruises welcome people with wheelchairs, especially Essence Grand Cruise has an elevator so it will make it easier for you to move around. Best regards, Annie (Ms.)
 

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Asked by DUC TON 4 months, 3 weeks ago

I will be in Ha Noi Center (Hoan Kiem District) and will need transportation from HaNoi to HaLong. Is there a meeting place for bus picking up? Or I just give my Hotel address?

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Answered by Annie 4 months, 3 weeks ago

Dear Duc Ton, Please note that the bus can pick you up at your hotel if it is located in the Old Quarter. Please let me know if you have any other inquiries. Best regards, Annie (Ms.)

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Asked by Paul 4 months, 3 weeks ago

Am interested in booking. Where is says disembarkation at 10:45 on the final day, what is a realistic time we'll be able to get to Hanoi airport? Wanting to book onward flights. Thanks

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Answered by Bonnie 4 months, 3 weeks ago

Dear Paul, Thank you very much for contacting us. If you share our bus on return Halong - Hanoi, the drop-off time in Hanoi centre (Hanoi Old Quarter area) is around 2:30pm and we can help extend the ride to Hanoi Airport (extra cost applicable) so you will reach the airport by 3:00-3:30pm. You can book your onward flight after 4:30pm if it's domestic flight, after 5:30pm if it's an international flight. Should you need any further assistance, please feel free to contact us. Best regards, Bonnie (Ms.)

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Asked by Natasha Marques 4 months, 4 weeks ago

Hello, We would like to book a 3 nights/ 2 days cruise leaving on 03/06. I just wanted to confirm this is available? I ask because this website lets me choose whichever date I prefer but I am assuming the boat will not on port every day, as it will be in the middle of a cruise? Also, we will be based in Halong Bay for departure but would need to go to hanoi at the end of the cruise, would the free transfer be available for the return trip to Hanoi 05/06 ?

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Answered by Annie 4 months, 4 weeks ago

Dear Natasha Marques, I am sorry that the cruise is available for Executive Suite cabin on your travel date only and it is US$ 1090/cabin. Otherwise, if you can change your trip to Jun 2, the Ocean Suite cabin is still available at US$ 790/cabin. The transfer costs US$ 18/person/shuttle bus one way. The cruise will operate 3 days 2 nights on every day as on the second day, they will use a day boat for activities in further areas. Actually this is how almost all the cruises in Halongbay operate at the moment. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
 

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Asked by Johnny 4 months, 4 weeks ago

Hello I'm curious about the extra service, Hanoi pickup service Is the vehicle a limousine or a mini-bus?

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Answered by Bonnie 4 months, 4 weeks ago

Dear Johnny, Thank you very much for contacting us. The shuttle bus for Essence Grand is limousine bus in order to bring guests more comfort. Should you need further assistance, please feel free to ask. Have a great day! Best regards, Bonnie (Ms.)

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Asked by Shamveel Mohammed 5 months ago

Hi, I wanted to do the cruise on 24th April (2 days 1night) do you have any special promotion on the room with the balcony to include transfer to and from Hanoi?

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Answered by Annie 5 months ago

Dear Shamveel Mohammed, You can consider Ocean Balcony (partial view) at US$ 470/cabin or Veranda Suite at US$ 550/cabin including shuttle bus round trip. This promotion lasts until 30 Apr 2024 and depends on room availability. Should you need further information, feel free to ask us. Regards, Annie (Ms.)

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Asked by Shamveel 5 months ago

Do you have unlimited room service?

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Answered by Annie 5 months ago

Dear Shamveel, I am sorry to inform you that Essence Cruise does not offer room service. I hope it is not a problem for you? Please let me know if you have any other inquiries. Best regards, Annie (Ms.)

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Asked by katia ponomareva 5 months ago

Hi, your itinerary for 3 days is not showing up - can you please list what's included?

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Answered by Mary 5 months ago

Dear Katia Ponomareva, The 3-day itinerary includes climbing at Sung Sot Cave on Day 1; kayaking at Dark - Bright Cave area, swimming at Ba Trai Dao Beach, visiting pearl farm on Day 2; and taking a bamboo boat trip at Luon Cave area on Day 3. Should you need further information, please feel free to contact us. Regards, Mary.

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Asked by Kenny wong 5 months, 2 weeks ago

hi may i know what time specifically is the embarkment on day 1? and will there be free transport to & from pier?

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Answered by Annie 5 months, 2 weeks ago

Dear Kenny Wong,

Thank you for contacting us. The check in time is 11:30 and the cruise will leave at around 11:30 - 12:00. At the moment, we now have spring promotion until April 2024, which is US$ 450/Ocean Suite cabin including shuttle service round trip for 2 persons. Please let me know if you need further information.

Best regards,
Annie (Ms.)
 

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Asked by Lisa Couper 5 months, 2 weeks ago

Hello, we are wanting a price for the 2D1N tour on the Essence Grand for Monday September 9, 2024 1 room x 2A, 1 room x 3A (2A and child aged 15) do you have family rooms? Also please include cost for transfers from Hanoi - please send all available options and pricing in AUD to my email address please. Thanks so much

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Answered by Annie 5 months, 2 weeks ago

Dear Lisa Couper, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Please kindly find our offer as follows:

Ocean Suite for 2 persons: US$ 480/cabin including shuttle bus round trip (~ AU$ 735)
Ocean Suite Triple for 3 persons: US$ 720/cabin including shuttle bus round trip (~ AU$ 1103)

Or you can consider 2 Veranda Suite connecting & extra bed at US$ 1350 including shuttle bus round trip (~ AU$ 2069). I hope to hear from you soon and please let me know if you have any other inquiries.

Best regards,
Annie (Ms.)
 

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Asked by Ronald Rosenblum 5 months, 3 weeks ago

Do you provide transportation from Hanoi? What time is the departure Saturday morning? What time is the Completion on Monday and do you provide transportation back to Hanoi?

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Answered by Annie 5 months, 2 weeks ago

Dear Ronald Rosenblum, Thank you for your email. For Essence Grand Cruise, we now have the spring promotion at US$ 450/cabin including shuttle bus Hanoi - Halong - Hanoi. The bus will pick you up at around 8:15 - 8:45 AM and you will return to Hanoi Old Quarter at around 2:30 - 3:00 PM. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
 

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Asked by Luis B 5 months, 3 weeks ago

Hello, looking to book the 2D1N tour in the Essence Grand in Ha Long bay. Can you please send the detailed itinerary for the tour? They seem to have different variances on other websites. Thank you

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Answered by Mary 5 months, 3 weeks ago

Dear Luis B, Thank you for contacting us. We have sent you an email with a detailed itinerary. Please check it and let us know if you have further inquiry. Regards, Mary.

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Asked by Sek Joung 6 months, 1 week ago
Hello, I just wanted to enquire whether there was a 3 day/2 night trip departing on 30th April 2024? Thank you.
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Answered by Annie 6 months, 1 week ago
Dear Sek Joung, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Can you please share with us the number of passengers in your group in order for me to assist you better? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Chetan Ruia 6 months, 1 week ago
Hey, I had a few questions. 1) Is vegetarian food available on board? 2) Kindly advise exact reporting time, departure time and arrival time. 3) Can we report directly at the cruise departure termial instead of Hanoi?
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Answered by Annie 6 months, 1 week ago
Dear Chetan Ruia, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Yes, vegetarian meals are surely available on board and you can join the trip from Halong as the transfer from Hanoi is just an optional service. I have sent you the cruise's detailed itinerary via email. May I know your travel date and group size in order for me to check the availability accordingly? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Jonathan Nguyen 6 months, 1 week ago
Hi there, is it possible to have a private shuttle go from Ha Noi - Ha Long Bay - Hai Phong? We were planning on booking a flight out of Hai Phong after the cruise.
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Answered by Annie 6 months, 1 week ago
Dear Jonathan Nguyen, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. We offer a private car Hanoi - Halong - Hai Phong at US$ 140/sedan car for 2 persons. May I know your travel date in order for me to check the availability accordingly? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Nathan Arnold 6 months, 1 week ago
Is there a spa on the boat? And is the pool heated? Do all rooms come with a bath? Are food and drinks included?
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Answered by Cindy 6 months, 1 week ago
Dear Nathan, Thank you for your email! We are so happy to hear from you! I would like to answer your questions. (1) Yes, there is a spa on the boat. (2) Yes, the pool is heated. (3) Not all rooms come with a bath. Most of the rooms have standing showers only. (4) Foods are included but drinks are not included. Best regards, Cindy
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Asked by Crystal 6 months, 1 week ago
Does shuttle bus from Hanoi to Ha Long Bay make any stop at sales sites like pearl store? If so, can we request to skip it? Thanks.
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Answered by Annie 6 months, 1 week ago
Dear Crystal, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. The shuttle bus will have a break on the way, it may be at a pearl store or mini market. It is not only a sales site but also a break for the driver and the other guests to take a break and go to the toilet as well so I hope you understand it. If you want to go straight without a break, please kindly consider a private transfer instead. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Abhishek Jain 6 months, 1 week ago
Hello, We are planning for cruise stay,could you please confirm if you are operating shuttle bus service from hanoi old quarter to halong bay and halong bay to airport and what would be the cost?
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Answered by Annie 6 months, 1 week ago
Dear Abhishek Jain, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. We offer shuttle bus Hanoi - Halong - Hanoi at US$ 35/person and connecting car to the airport at US$ 20/sedan car for 2 persons. You can reach the airport at around 3:00 - 3:30pm. May I double check your flight time and if it is domestic or international? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by sanchit sahni 6 months, 1 week ago
My partner and I are planning to celebrate our anniversary with a 3-day/2-night cruise in Ha Long Bay,. Could you please provide information on the current itinerary for the 3D/2N cruise on Feb. 12th and how is the weather at that time? Additionally, we would like to inquire about the shuttle service from Hanoi to Ha Long Bay. Could you please share details regarding the availability, schedule, and cost of the shuttle service? As this trip holds special significance for us, we are curious if you offer any special services or packages for anniversary celebrations. We would greatly appreciate it if you could provide details on any romantic or celebratory offerings you have for such occasions.
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Answered by Annie 6 months, 1 week ago
Dear Sanchit Sahni, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. We have sent the cruise's itinerary to your mail. Please kindly check it. Our offer for Essence Cruise is US$ 810/Ocean Suite cabin with US$ 35/person for shuttle bus round trip. For your anniversary, the cruise organizer will decorate your room a bit. In case you need further arrangements, please let me know accordingly. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Sebastian 6 months, 1 week ago
Hi, I was wondering if there is any availability for a 3D/2N cruise from 12/30/2023-01/01/2024? Also, I would like to know if the extra charge for December 31st includes any type of dinner or New Year's celebration. Thank you so much.
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Answered by Annie 6 months, 1 week ago
Dear Sebastian, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. I am sorry to inform you that all of our cruises including Essence Grand Cruise are booked out for 3 days 2 nights trip on Dec 30 already. May I ask if you can change your trip, or consider a 2 days 2 night trip instead? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by youssef 6 months, 1 week ago
Hi, I would like to know whether you operate 2 days and 1 night in February 2024
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Answered by Cindy 6 months, 1 week ago
Dear Youssef, Thank you for your email! Please be advised the Essence Cruise is operating now so you can book a 2 day and 1 night trip in Feb 2024 for sure. Should you have any further questions, please do not hesitate to contact us. Best regards, Cindy
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Asked by Muskan 6 months, 1 week ago
Hi, in the one night cruise, when would we visit the titov island? on the first day in afternoon/evening with Sung sot cave or on the second day in the morning with luon cave?
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Answered by Halongbaytours Team 6 months, 1 week ago
Dear Muskan, Thank you for your question. The most updated itinerary does not include Titov Island anymore. For 1-night itinerary, you will visit Sung Sot Cave on the first day and Luon Cave on the second day. Regards, Halongbaytours Team
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Asked by Stacy Ly 6 months, 1 week ago
Hi, I am planning to book a 2 nights/3 days trip for our family (3 adults). Besides 3 single beds option, is there any other option for a bigger room? We prefer 1 room. Can we book 1 suite with a rollaway bed?
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Answered by Annie 6 months, 1 week ago
Dear Ms. Stacy Ly, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Essence Grand Cruise offers Ocean Suite Triple cabin for 3 persons, can you please consider it here: https://www.halongbaytours.com/cruise/la-siesta-superyacht/3-days-2-nights.html May I know your travel date so that I can check the availability accordingly? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Alvin Mak 6 months, 1 week ago
hi, i want to book in mid-november 2023, the curise is opened yet? seems all photos are not real.
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Answered by Cindy 6 months, 1 week ago
Dear Alvin, Thank you for your email! We are so happy to hear from you! Please be advised that Essence Grand will be officially opened from 3 November so can you please let me know your travel date to check availability? Please see a few real photos attached and we will update the photos soon when the cruise sent us. Best regards, Cindy
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Asked by peter 6 months, 1 week ago
Hi, when will the ship open, please? I booked the trip on 15/11 but I am worried that your ship is not yet opened. Thank you.
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Answered by Annie 6 months, 1 week ago
Dear Mr. Peter, Thank you so much for contacting us! Essence Cruise will operate in the beginning of this November thus please kindly not worry if your travel date is on the 15th. If you need further information, please do not hesitate to contact us! Best regards, Annie (Ms.)
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Asked by Chrystopher 6 months, 1 week ago
Hi Team, We are looking to book a 3day/2night cruise. What is the best way to book this please? Can you please assist us with pricing and avaiability for 31/12/2023 - 02/01/2024? Thank you.
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Answered by Cindy 6 months, 1 week ago
Dear Chrystopher, Thank you for your email! We are so happy to hear from you! Please be advised Essence Grand only runs 3 day 2 night trip from 1 Jan 2024 so can you please change your travel dates one day later from 1 Jan to 3 Jan? Or if not, can you please consider another cruise? Looking forward to hearing from you! Cindy
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Asked by Chervonne Ang 6 months, 1 week ago
Hi, I would like to enquire the following: 1. Is it possible to do Ti To island as well - How much additional will that be? 2. Is it possible to disembark at Lan Ha as I intend to stay over at Cat Ba? Will there be a price difference in that since we are disembarking midway? Thank you.
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Answered by Cindy 6 months, 1 week ago
Dear Chervonne, Thank you for your email! We are so happy to hear from you! Please be advised that Essence Grand Cruise includes Titop island in the itinerary already without extra charge. However, this cruise departs/disembarks from Tuan Chau and goes through the route of Halong Bay so it is not possible to drop you off at Cat Ba island. You will need to go back to Tuan Chau Marina then take a ferry to Gia Luan pier. If you want to stop at Cat Ba, you can take a cruise that goes to Lan Ha Bay such as Stellar of the Seas, Elite of the Seas, Capella, Heritage Cruise Binh Chuan... and the cruisers can arrange a drop off at Gia Luan pier on Cat Ba island for you (with/without extra charge subject to each boat). I hope my information is helpful for you and please let me know if you have any questions. Best regards, Cindy
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Asked by Duy Thanh 6 months, 1 week ago
Hi I am looking to book for the end of December. Will this cruise be in operation by then?
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Answered by Cindy 6 months, 1 week ago
Dear Mr. Duy Thanh, Thank you for your email! Please be advised that Essence Grand will be officially operated from Nov so you can surely book it for the end of December. Can you please share with us more details about your trip plan for me to better assist? Best regards, Cindy
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Asked by Kristy 6 months, 1 week ago
Can I book a one-way transport back to Hanoi after the cruise? I don’t need round trip as I’m flying into Halong Bay
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Answered by Lily 6 months, 1 week ago
Dear Kristy, Thank you so much for contacting us! Yes, we can surely arrange a one-way transfer Halong - Hanoi for you at USD 20/ person, thus kindly no worries! Should you have any questions, please do not hesitate to contact us! Best regards, Lily
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Asked by Marco Jacobs 6 months, 1 week ago
Hallo, wir planen eine Reise für Mitte-Ende November 2023, bitte teilen Sie mir mit ob der Bau des Schiffes 100 % im Zeitplan liegt und die ersten Reisen, wie geplant ab 01.10.2023 stattfinden werden, damit wir uns auf eine Reise mit dem neuen Schiff freuen können. Gruß Marco
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Answered by Lily 6 months, 1 week ago
Dear Marco, Thank you for contacting us and we are very happy to hear from you! I confirm that the Essence Grand expects to start operating on October 15, 2023. May I also know your specific travel dates and how many people will travel so we can check availability for you? Best regards, Lily
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Asked by Noah Pham 6 months, 1 week ago
You mentioned that on day 2 "you will take a rowing boat to discover some amazing destinations and enjoy off-deck activities". In the itinerary, it said "a transfer boat will pick you up from Essence Grand Superyacht for a morning cruise", not a rowing boat. Are passengers transferred to this boat by tenders? Thank you!
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Answered by Lily 6 months, 1 week ago
Dear Noah, Thank you for contacting us! Please be advised that on the 2nd day of a 3-day tour, you will be transferred to a transfer boat for off-deck excursions in the morning and come back to the Essence Grand in the afternoon same day. During the excursions, you can join fun activities such as kayaking, boat rowing,... to explore the attractions; boat rowing is one of the activities that you can join for the exploration. I hope the information is helpful to you! Should you have any questions, please do not hesitate to contact us! Best regards, Lily
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Asked by mishi 6 months, 1 week ago
Can i also have the dinner in my room or only breakfast ?
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Answered by Lily 6 months, 1 week ago
Dear Mishi, Thank you for your questions and we are very happy to hear from you! Regarding your question, yes you can have a private dinner in your own room on request. Should you have any further questions, please do not hesitate to contact us! Best regards, Lily
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Asked by Raj Kumar Rungta 6 months, 1 week ago
Hi, your cruise looks great. We are arriving at Ha Long Bay on 5th Sept, 2023 by 3 pm directly from Hanoi Airport. We require to reach back to Hanoi on the 7th Sept, 2023 by late afternoon. Would like your advice on how to go ahead with the bookings.
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Answered by Lily 6 months, 1 week ago
Dear Raj, Thank you for contacting us. Please be advised that Essence Grand cruise does not operate on your date yet and it will operate from 1 Oct 2023. Thus, may I know how many people will travel so we can advise you on other cruise options? Should you have any questions, please do not hesitate to contact us! We look forward to hearing from you soon! Best regards, Lily
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Asked by mishi 6 months, 1 week ago
Where will the boat dock for the night? halong bay or Bai Tu Long? will it be anchored in the same place for 3d2n cruise?
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Answered by Lily 6 months, 1 week ago
Dear Mishi, Thank you for contacting us and we are very happy to hear from you! According to the cruise itinerary, Essence Grand will dock in Halong Bay for both nights of a 3-day cruise. Should you have any questions, please feel free to contact us! Best regards, Lily
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Asked by Anna Mennl 6 months, 1 week ago
Do I understand it correct, that in case of an 3day/2nights cruise it is not possible to be on the mother boat on the 2nd day? Best regards Anna
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Answered by Lily 6 months, 1 week ago
Dear Anna, Thank you for your question and we are so happy to hear from you! On the 2nd day of the 3D2N cruise, you will take a rowing boat to discover some amazing destinations and enjoy off-deck activities. The mother boat will travel and pick up new passengers of the 2D1N cruise; you can still choose to stay on the mother boat but the activities will be repeated, so you may feel bored. You will come back to the main boat at around 16:15. Should you have any further questions, please do not hesitate to contact us! Best regards, Lily
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Asked by Linda Phan 6 months, 1 week ago
Hi, Could you please let me know if you have non-smoking cabins with balcony, and if so, which ones are they? Thanks!
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Answered by Cindy 6 months, 1 week ago
Dear Linda, Thank you for your inquiry! We are so happy to hear from you! Please be advised that all the cabins on the cruise are non-smoking so please no worries. Should you have any other questions, please do not hesitate to contact us. Best regards, Cindy
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Asked by Claire 6 months, 1 week ago
How much are roundtrip transfers from Hanoi?
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Answered by Jennie 6 months, 1 week ago
Dear Claire, Thank you for your email. Regarding your question, the shuttle bus round trip Hanoi - Halong - Hanoi is USD 40/person. However, please be advised that the Essence Grand Cruise is not yet operated until 1 July so may I know what date you are going to start your trip? Should you need more information please let me know Best regards, Jennie
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Asked by Nghiem Phan 6 months, 1 week ago
Hi, is there kayaking for the 2 days and 1 night?
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Answered by Helen 6 months, 1 week ago
Dear Nghiem, Thank you for your email. Yes, Essence Grand (La Siesta Superyacht) will include kayaking for 2 days and 1 night. If you have any questions, please do not hesitate to contact us. Best regards, Helen
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Asked by Simon 6 months, 1 week ago
Hi, for the transfer, can you pick up from Intercontinental Hanoi Landmark 72 and drop off at Hanoi airport? Thanks.
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Answered by Lily 6 months, 1 week ago
Dear Simon, Thank you for contacting us and we are so happy to hear from you! Please be advised that the shuttle bus only picks up and drops off clients at hotels in the Hanoi Old Quarter and your hotel is out of the area. Thus, you can take a taxi to our office at 72 Hang Trong to be picked up by the shuttle bus, OR if you need a private car transfer, please let us know. After the cruise, we can help arrange you a private car to get straight from the cruise pier to the Hanoi Airport. Please let us know if you have any further questions! Best regards, Lily
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Asked by Anna Mennel 6 months, 1 week ago
Hello, We would need a transfer from Hanoi Old Town to Halong and a transfer after the cruise direct to the airport. What would be the cost for the transfer? Many thanks Anna
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Answered by Lily 6 months, 1 week ago
Dear Anna, Thank you for contacting us! Regarding the transfer, you can book the shuttle bus Hanoi - Halong - Hanoi at USD 40/ person: (1) Pick-up: the bus will pick you up at hotels in the Hanoi Old Quarter; (2) Drop-off: after the cruise, you will still join the bus to Hanoi and get off at a midpoint in Hanoi (Aeon Mall Long Bien), then our private car will take you to the Hanoi Airport at an extra charge of USD 10/ person. You will reach the airport at around 3.30 pm. Please also let me know if you want to book this! We look forward to hearing from you! Best regards, Lily
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91 Customer reviews for Grand Pioneers Cruise (formally Essence Grand)

9.8
Excellent
Based on 91 reviews
Score breakdown
Cruise quality
9.9
Food/Drink
9.8
Cabin quality
10.0
Staff quality
10.0
Entertainment
9.4
Traveler rating
  • Outstanding: 32
  • Excellent: 58
  • Good: 1
Traveler type
  • Family with children: 18
  • Groups of friends: 10
  • Mature couples: 36
  • Solo travellers: 2
  • Young couples: 25
Comments are provided by customers who have previously taken this cruise trip
Guest reviews
Sort reviews by: Newest
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  • Lowest
Claire Dubois
France
26-08-2024
Mature couples
Excellent
Our experience was worth every penny. Our butler Duong provided everything we needed and more. We had a comfortable stay, delicious meals, and fun excursions. He organized a cozy party to welcome us on board. We highly recommend this cruise company to anyone looking for a luxury experience.
Cruise quality
10
Staff quality
10
Food/Drink
9.5
Entertainment
9.5
Cabin quality
10
Show ratings
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YES 1
Sarah Green
Canada
24-08-2024
Mature couples
Excellent
A trip to explore Ha Long caves on the top-notch Grand Pioneer. Thanks to the staff for their efforts. We were lucky to meet Mr. Dien, who was friendly and informative. We also loved Jay for being very thoughtful. Highly recommend.
Cruise quality
10
Staff quality
10
Food/Drink
9.5
Entertainment
9.5
Cabin quality
10
Show ratings
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YES 3
Kavita Singh
India
22-08-2024
Groups of friends
Outstanding
We were satisfied with everything on the trip. Delicious food. Memorable experience. Responsive staff. Nyi catered to all our requests. Thanks to the staff.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
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YES 5
Dae Hyun Kim
South Korea
20-08-2024
Young couples
Outstanding
Ms. Thuy Hien took great care of my seafood allergy. I felt truly special on the ship. My only regret was not staying longer.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
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YES 3
Naoki Kobayashi
Japan
19-08-2024
Young couples
Outstanding
We spent 1 night on the Grand Pioneer in Ha Long Bay. Our room was spacious, clean, and well-equipped. The staff were professional and organized meal service efficiently. Visiting the cave was a highlight of the trip.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
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YES 4
Joseph King
US
17-08-2024
Mature couples
Excellent
The whole trip was well balanced between sightseeing and relaxation. Good service. Good rooms. Attentive staff. Thai was excellent, his efforts deserve to be recognized.
Cruise quality
10
Staff quality
10
Food/Drink
9.5
Entertainment
9.5
Cabin quality
10
Show ratings
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YES 2
Grace Walker
UK
15-08-2024
Family with children
Outstanding
Good food, helpful staff, nice room, refreshing pool, luxurious space especially thank you Nyi, she was very friendly and gave all her attention to us. The whole crew welcomed my family very warmly.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
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YES 2
Irina Smirnova
Russia
14-08-2024
Family with children
Excellent
Grand Pioneer is the best ship we have ever been on. The cruise staff were always ready to help my family. Food was delicious and plenty. Mr. K always served us with his smile. We would love to come back here again.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
9
Cabin quality
10
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YES 1
Anders Nielsen
Denmark
12-08-2024
Groups of friends
Excellent
This was the most incredible cruise. They took care of everything before we even asked. Food was fresh and beautifully presented. Rooms were spacious. The views over the bay were stunning. Nyi was a lovely girl we met - a wonderful caretaker. Thanks to the entire crew for making our trip so special.
Cruise quality
9.5
Staff quality
10
Food/Drink
10
Entertainment
9
Cabin quality
10
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YES 5
Heinrich Bauer
Germany
10-08-2024
Family with children
Excellent
What an unforgettable experience! We would like to emphasize the helpfulness of Ms. Hong and Mr. K. The staff did a great job in providing us with a wonderful stay. We appreciate it very much. Hope to get the chance to come back here again.
Cruise quality
10
Staff quality
10
Food/Drink
9.5
Entertainment
9.5
Cabin quality
10
Show ratings
Did you find this review helpful?
YES 2
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