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Grand Pioneers Cruise Tours

2DAY
Grand Pioneers Cruise 2 days
$210/pp
3DAY
Grand Pioneers Cruise 3 days (Legacy Journey)
$395/pp
3DAY
Grand Pioneers Cruise 3 days (Day Boat)
$391/pp

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Grand Pioneers Cruise

Departure Port: Tuan Chau Marina, Halong, Quang Ninh - Show on map
Tai ChiSquid Fishing SpaKayakingClimbing
Prices starting from:
US$236.5 US$215
per person
View price calendar
Super Deal - Only $215/person including transfer
+50 photos
Built: 2023
55 Cabins
Steel boat
Halong Bay
Full board included
9.8
Excellent Based on 155 reviews
Our family spent 1 night on Grand Pioneers. The vessel was large and luxurious like a floating 5-star hotel. The …
— Kevin Patrick Jackson US

Availability ( View price calendar )

Cruise Duration:
  • 2 Days/1 Night
  • 3 Days/2 Nights (Day Boat - All Dates)
  • 3 Days/2 Nights (Legacy - Monday only)
Check-in:
Rooms:
Rooms:
Room 1
Adult(s)
DONE
Child Policies
Child Policies
Child Age Cruise Fares
0-3 Years old Free
04-11 Years old 75% Adult fares
12 Years old and up Full Adult fares
Book now to get this fantastic price. If you book later, there’s a chance the price will go up or the cruise will be sold out.
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Room Types Max Rates (per room)
Ocean Suite
Ocean Suite
  • Size: 30sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
Max adults: 2
Max children: 0 (up to 12 years of age)
Choose dates to show prices
Ocean Suite Triple
Ocean Suite Triple
  • Size: 45sqm
  • Max Adults: 3
  • Bed options: 3 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
Max adults: 3
Max children: 0 (up to 12 years of age)
Executive Suite
Executive Suite
Room with balcony
  • Size: 45sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
Max adults: 2
Max children: 0 (up to 12 years of age)
Essence Suite
Essence Suite
Room with balcony
  • Size: 60sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
Max adults: 2
Max children: 0 (up to 12 years of age)
Oceania Suite
Oceania Suite
  • Size: 95sqm
  • Max Adults: 2
  • Bed options: Double Bed
Extra beds available:
  • Rollaway bed
  • Crib
Show more
Max adults: 2
Max children: 0 (up to 12 years of age)
The Owner's Suite
The Owner's Suite
Room with balcony
  • Size: 150sqm
  • Max Adults: 2
  • Bed options: 2 Double Beds or 4 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
Max adults: 2
Max children: 0 (up to 12 years of age)
Veranda Suite
Veranda Suite
Room with balcony
  • Size: 45 sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
Max adults: 2
Max children: 0 (up to 12 years of age)
Ocean Suite Balcony
Ocean Suite Balcony
Room with balcony
  • Size: 40sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 beds
Extra beds available:
Show more
Max adults: 2
Max children: 0 (up to 12 years of age)
Signature Suite
Signature Suite
  • Size: 41sqm
  • Max Adults: 2
  • Bed options: Double Bed
Extra beds available:
Show more
+
Max adults: 2
Max children: 1 (up to 12 years of age)
Pearl Suite
Pearl Suite
  • Size: 42sqm
  • Max Adults: 2
  • Bed options: 1 round bed
Extra beds available:
Show more
Max adults: 2
Max children: 0 (up to 12 years of age)
President Suite
President Suite
  • Size: 109sqm
  • Max Adults: 2
  • Bed options: Double Bed
Extra beds available:
Show more
Max adults: 2
Max children: 0 (up to 12 years of age)

About Grand Pioneers Cruise

Put into operation from November 2023, Grand Pioneers Cruise (formally Essence Grand Cruise) is a super-luxury yacht providing a second-to-none cruising experience on Halong Bay. Being a masterpiece of the Viet Thuan group, the superyacht exudes the ultimate luxury in over 50 lavish cabins and state-of-the-art facilities allocated from the first to the third deck of the 5-deck craft. This would be the biggest overnight cruise in Halong Bay at this time.
 
Grand Pioneers Cruise brings up to 8 room types including Ocean Suite, Ocean Suite Balcony, Ocean Suite Triple, Veranda Suite, Executive Suite, Essence Suite, Oceania Suite, and The Owner’s Suite. Rooms measure from 35 sqm up to 200 sqm and come with all high-end materials such as luxury bed and bath linens, coffee Making machine, modern sitting and sleeping area, en-suite bathroom with modern shower system and luxury bath amenities, etc. All promises to satisfy the most hardened travelers.
 
Apart from super-luxury accommodation, Grand Pioneers Cruise invites you to jump into the ocean-view pool to release all muscle tension, kick back at Light House Sky Bar, get on a culinary voyage at Cloud Nine Restaurant, and rejuvenate your beauty at La Spa. That is not to mention a bunch of activities to discover the heritage bay of Halong Bay and the most untouched part called Lan Ha Bay on a 1-night or 2-night itinerary.
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  • Outdoor pool
  • Wine & cigar cellar
  • Elevator
  • Wifi
  • Kid's room
  • Meeting room
  • Fitness room
  • Spa & massage
  • Bar
  • Restaurant
  • Karaoke

4 things that we love most about Grand Pioneers Cruise

  • Ultra-luxury cabins with high-end amenities
  • State-of-the-art facilities for entertainment and relaxation
  • Professional spa service
  • Swimming pool and jacuzzi pool

Cruise itinerary

  • 2 Days/1 Night
  • 3 Days/2 Nights (Legacy - Odd Date)
  • 3 Days/2 Nights (Day Boat - Even Date)
Day 1: Hanoi - Tuan Chau Marina - Halong Bay
Morning

Arrive at Tuan Chau Marina after a 2.5-hour drive (if using our transfer). Embark on Grand Pioneers Cruise at noon. Enjoy a welcome drink at Cloud Nine restaurant while the cruise manager gives a short briefing about safety and cruise.

Afternoon
Lunch is served in the restaurant while the yacht cruises to Halong Bay. The first stop is Sung Sot Cave. You have around 1 hour to discover the largest cave in Halong Bay with beautiful stalactites and stalagmites. If the excursion do not take your fancy, don't miss a bunch of services and facilities onboard such as La Spa, swimming pool, bar, 3D golf simulator, cigar club, poker, library, etc. After the visit, you back to Grand Pioneers Cruise to savor the canepe and join the Happy Hour with a long list of cocktails, wine, and other drinks.
Evening

Dinner is served in the Dining on the Bay restaurant. After dinner, you can try squid fishing, playing poker, ordering a favorite cocktail from the varied menu, and watching the night scenery. Overnight onboard.

  • Meals included: Lunch, Dinner
Day 2: Halong Bay - Luon Cave - Hanoi
Morning

Start a new day with a Taichi session on the top deck. Enjoy light breakfast in the restaurant or in your private cabin. The next stop is Luon Cave - a tranquil area for taking a sampan boat rowed by a local.

9:30

Check out time at reception, then enjoy the brunch buffet while the vessel cruises back to the harbor. Disembarkation at around 10:45 am.

  • Meals included: Breakfast, Lunch
Day 1: Hanoi - Thien Canh Son Cave - Cap La
Morning
Arrive at Tuan Chau Marina after a 2.5-hour drive (if using our transfer). Embark on Grand Pioneers Cruise at noon. Enjoy a welcome drink at the restaurant while the cruise manager gives a short briefing about safety and cruise.
Afternoon
Lunch is served in the restaurant while the yacht cruises to Halong Bay. In the afternoon, you will visit Thien Canh Son Cave with beautiful stalactites and stalagmites, relax and kayak. After the visit, you back to Grand Pioneers Cruise to admire the stunning sunset and join the Happy Hour with a long list of cocktails, wine, and other drinks.
Evening

Dinner is served at the restaurant. After dinner, you can try squid fishing, book a massage service, order a favorite cocktail from the varied menu, or watch the night scenery. Overnight onboard.

  • Meals included: Lunch, Dinner
Day 2: Cap La – Da Xep Nature Park – Vung Vieng Fishing Village
Morning

Have breakfast at the restaurant to gain full energy. At 9:30 am, check in at the final point of the heritage bay called Xuong Rong Island. At 10:00, you have 2 options to explore the bay: (1) Discover Da Xep Park - an outdoor geological museum or (2) Relax at a pristine beach.

Afternoon

A hearty lunch is served. At 14:30, visit Vung Vieng Floating Fishing Village - one of the most ancient villages on the bay. You have a chance to witness Phao Dai Island, Tien Ong Cave, and Con Coc Island at the border of Lan Ha Bay and Halong Bay.

Evening

Join a party with The Legacy Gala dinner. After that, you have free time to enjoy the night view and experience other entertainment activities onboard. Overnight onboard.

  • Meals included: Breakfast, Lunch, Dinner
Day 3: Sung Sot Cave / Titop Island - Tuan Chau
Morning
Early risers can watch the beautiful sunrise from the top deck. Enjoy breakfast at the restaurant. You can choose 1 of 2 options for activities on the last day: (1) Explore Sung Sot Cave - the most beautiful and largest cave in Halong Bay or (2) Visit Titop island for swimming on the beach and climbing to capture the panoramic view from the top of the mountain.
9:00
Check out time at reception, then enjoy the brunch buffet while the vessel cruises back to the harbor. Disembarkation at around 11:00 am.
  • Meals included: Breakfast, Lunch
Day 1: Hanoi - Halong Bay
Morning

Arrive at Tuan Chau Marina after a 2.5-hour drive (if using our transfer). Embark on Grand Pioneers Cruise at noon. Enjoy a welcome drink at Cloud Nine restaurant while the cruise manager gives a short briefing about safety and cruise.

Afternoon

Lunch is served in the restaurant while the yacht cruises to Halong Bay. The first stop is Sung Sot Cave. You have around 1 hour to discover the largest cave in Halong Bay with beautiful stalactites and stalagmites. If the excursion does not take your fancy, don't miss a bunch of services and facilities onboard such as La Spa, swimming pool, bar, 3D golf simulator, cigar club, poker, library, etc. After the visit, you back to Grand Pioneers Cruise to savor the canape and join the Happy Hour with a long list of cocktails, wine, and other drinks.

Evening

Dinner is served in the Dining on the Bay restaurant. After dinner, you can try squid fishing, playing poker, ordering a favorite cocktail from the varied menu, and watching the night scenery. Overnight onboard.

  • Meals included: Lunch, Dinner
Day 2: Halong Bay - Trinh Nu Cave
Morning

Capture the stunning sunrise and join the meditation on sundeck. Enjoy light breakfast and get ready to be transferred to the day boat for further exploration in Halong Bay. The first stop is Trinh Nu and Trong Cave area where you can kayak to admire the majestic landscape. Then, you have some time to swim in the sea (depending on weather condition) before enjoying lunch on the day boat.

Afternoon

After the lunch break, return to Halong Bay and visit Pearl Farm Exhibition Center and Museum. You get back to Grand Pioneers Cruise at around 3:30 - 3:45 pm. Enjoy sunset and Happy Hour time.

Evening

Savor a sumptuous dinner at the restaurant. Relax in your own way.

  • Meals included: Breakfast, Lunch, Dinner
Day 3: Halong Bay - Hanoi
Morning

Start a new day with a meditation session on the top deck. Enjoy light breakfast in the restaurant or in your private cabin. The next stop is Luon Cave - a tranquil area for taking a sampan boat rowed by a local.

9:30

Check out time at reception, then enjoy the brunch buffet while the vessel cruises back to the harbor. Disembarkation at around 10:45 am.

  • Meals included: Breakfast, Lunch
Last updated 11:01 Thursday 10 Oct 2024

Important Notes

  • PROGRAMS & SCHEDULES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
  • Trip cancellation due to bad weather in Halong Bay:
  • The cancellation decision is made by Management Board of Halong Bay on the day of the trip in case of bad weather conditions. In such case, we will make alternative travel arrangement for you on request or offer refund in accordance with the cruise policy.
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Cruise inclusions & options

Booking Policy
  • More than 30 days prior to check-in: free of charge 
  • From 30 to 11 days prior to check-in: 15% of total rates 
  • From 10 to 7 days prior to check in: 30% of total rates. 
  • Less than 7 days prior to check-in: 100% of total rates. 
  • No-Show: 100% of total rates.
  • Cancellation notice must be in written form and sent to us via email
Cruising Policy
  • Check in on board: 12:00 PM
  • Check out:  11:30 AM
  • Return Hanoi: 2:30 - 3:00 PM
  • The FOC Rate for children under 4 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults (No extra Mattress). Only 1 (one) child under 4 years traveling with 2 (two) adults is allowed for FOC per group.
  • 1 (one) child under 4 years old sharing a cabin with 1 (one) adult must pay full fare as an adult.
  • The Child Rate for children from 4 to 11 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults (No extra Mattress): 50%
  • The Child Rate for children from 4 to 11 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults (With extra Mattress): 75%
  • Children aged 12 and above must pay full fare as an adult.
  • Peak season surcharge: Surcharge VND 50USD/night applies for travel date on 30th April, 1st May, 30th August – 1st Sep 2025, 24th December and 31st December and Vietnamese Lunar Tet Holiday (28, 29, 30, 31/01/2025)
  • On the second day you will travel on a day boat and do not have access to the mother boat and your cabin until later in the afternoon (for 3 days/2 nights itinerary)
Price Exclusions
  • Transportation: Hanoi – Halong – Hanoi
  • Beverages
  • Spa (spa and massage)
  • Karaoke, cigar and wine lounge, use of conference facilities, 3D golf simulator
  • Tips and other personal expenses
  • Personal travel/health insurance
  • Peak season surcharge
  • All other services not clearly mentioned above
Price Inclusions
  • Fully equipped luxury en-suite guest room with chilled water central air- con and marble bathroom
  • All meals onboard (1 lunch, 1 dinner, 1 light breakfast, 1 brunch buffet)
  • Speedboat transfers
  • Welcome drink
  • Daily fresh water in room amenity
  • Canapé during the Happy Hour
  • Tai chi, gym, four seasons and salt water, swimming pool, table soccer, and kid’s club
  • Activities: cave visiting, squid fishing, kayaking
  • Wifi, satellite - HD LED TV onboard
  • English and Vietnamese speaking guides
  • Onboard insurance
  • VAT

Questions & Answers (352)

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Asked by Sean Park 5 days, 14 hours ago

In case of bad weather conditions, it says you offer refund in accordance with the cruise policy, but I cannot find the policy in this page. Can you inform?

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Answered by Tracy 5 days ago

Dear Sean Park, I would like to send you the Grand Pioneers Cruise Cancellation Policy Due to Bad Weather as follows:
We reserve the right to cancel your booking in the event of unavoidable circumstances, including severe weather conditions, natural disasters, or other emergencies. If we need to cancel your cruise, you will have the option to receive a full refund or to reschedule for an alternative date or booking of equivalent or similar standard and price, if available. If the alternative offered is of a lower standard, we will refund the difference.

In the event of a cancellation due to bad weather, the management of Grand Pioneers HaLong Bay Cruise will inform guests as soon as possible. We will provide full details regarding the cancellation risk, possible scenarios and alternative options to assist you in planning your trip.

Kind regards,

Tracy.

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Asked by Pau 5 days, 20 hours ago

Hi, is the shuttle service shared with other guests? If so, how many of them? + is the shuttle service a limousine bus? Thanks

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Answered by Tracy 5 days, 18 hours ago

Dear Pau, I would like to inform you that the shuttle service is a shared limousine car that can accommodate up to 6-7 guests, offering a comfortable journey at a more competitive price compared to a private car. Best regards, Tracy.

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Asked by Victoria Herrmann 1 week ago

We would Like to take a flight at 13:10 from HPH Airport after the Cruise, do you think this is timewise possible when we disembark at 10:45?

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Answered by Annie 6 days, 22 hours ago

Dear Victoria Herrmann, It takes around 1 hour to transfer to Hai Phong Airport so it would be fine if it is a domestic flight. Best regards, Annie (Ms.)

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Asked by Alan Wright 2 weeks, 6 days ago

Hi - What time does the return transfer get back to Hanoi and is it possible to get a direct transfer back to Hanoi international airport?

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Answered by Helen 2 weeks, 6 days ago

Dear Alan, We offer two distinct options for your return journey from Halong:

1. Shuttle Bus Halong - Hanoi Center + Private Car Hanoi Center - Airport: Total cost $55. Estimated arrival time: 3:00 PM - 3:30 PM.

2. Direct Private Car from Halong to Hanoi Airport: $110/car/way for two people. Estimated arrival time: around 2:30 PM.

Best regards,
Helen

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Asked by Michael Kaplan 3 weeks ago

Are you able to pick up on the morning of the cruise in Ninh Binh and drop off after the cruise at Hanoi Airport?

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Answered by Tracy 2 weeks, 6 days ago

Dear Michael Kaplan, I would like to inform you that we can arrange a pick-up in Ninh Binh to the cruise pier in Halong. Our shuttle service is available for $19/person. After the cruise, we have 2 options for drop-off at Noi Bai Airport in Hanoi as follow:

- Shuttle service: This service is available at 18$/person for drop-off within Hanoi Old Quarter only. For your request, we can arrange a connecting car to meet you on the middle way back to Hanoi and bring you to the Noi Bai Airport for 20$ extra charge. You will get there at around 3:00 - 3:30 pm.
- Private car: We can take you directly from the cruise pier in Halong to the airport for $100/ car. You can expect to arrive at the airport around 2:00 - 2:30 pm.

Please let us know if you need any further information!

Kind regards,
Tracy.

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Asked by Bernard Boulad 3 weeks ago

I’m looking for a 2 night cruise that does Bai Tu Long bay. This says Monday only but when I try to select Monday September 22, it shows as not available but Tuesday is available. Is that accurate?

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Answered by Hallie 2 weeks, 6 days ago

Dear Bernard Boulad, I'm sorry that our website is not accurate as we cannot fix the platform for Monday only. You can book the cabin on September 22 and our staff will process the booking for Legacy Journey for your booking. If you need any further assistance, please do not hesitate to contact us. Best regards, Hallie

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Asked by Brittany Stark 3 weeks, 2 days ago

Hello, Looking to book 2n/3d cruise starting December 9th. I don't see kayaking on this itinerary. Will it be an option to kayak at all? Thanks

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Answered by Phoebe 3 weeks, 2 days ago

Dear Brittany, I wish to advise you that kayaking will be arranged on your itinerary with Grand Pioneers Cruise. Thus kindly have no worries. Regards, Phoebe

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Asked by Lingli Zhang 3 weeks, 3 days ago

Hi, how is the free airport pick up organised? What’s the pick up time table? Can you drop off at airport on return as well? What’s the timeframe if to drop off at Hanoi airport? Also do you cater for vegetarian?

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Answered by Tracy 3 weeks, 2 days ago

Dear Lingli Zhang, I would like to inform you that we offer a free one-way private transfer between Noi Bai Airport and Hanoi. This complimentary private car connects with the shuttle bus on the way back to Hanoi and will take you to Noi Bai Airport. The pickup time at the airport will be around 7:30 - 8:00 am. The car will take you to your hotel in Hanoi for check-in or to catch the transfer to Halong from there. For the drop-off service, you can expect to arrive at the airport around 3:00 - 3:30 pm. We cater to vegetarian diets, just let us know your food preferences when you make your booking and we will arrange this with the cruise line accordingly. Best regards, Tracy.

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Asked by May Nwe 1 month ago

What is the difference between 2 nights legacy cruise and other 2 night tour

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Answered by Annie 1 month ago

Dear May Nwe, The Legacy cruise will sail in the Bai Tu Long Area and the Day boat itinerary will sail in the Halong Bay area. For the Legacy program, you will stay on the big cruise and only use the tender to visit the destination. For the Day boat program, you will be transferred to a day boat on the second day to visit the destination then come back to the main cruise at around 3-4pm. I emailed you both itineraries for your reference. Regards, Annie

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Asked by Lin Chung 1 month ago

May I know free transfers to and from Hanoi, where is the pickup n time?

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Answered by Annie 1 month ago

Dear Lin Chung, Our bus will pick you up and drop you off directly at your hotel if it is located in the Old Quarter. Best regards, Annie (Ms.)

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Asked by Jody Anne Wards 1 month, 1 week ago

Hi There We are two adults and two children (age 12) we were hoping to get one room on a cruise with two queen beds on the room. Is that possible? Regards

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Answered by Phoebe 1 month, 1 week ago

Dear Jody, I wish to advise you that one cabin (Ocean balcony room) can only accommodate 2 adults and one child 12 years old or below. Please consider taking 2 rooms instead. Phoebe

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Asked by Agapito Fortuno 1 month, 1 week ago

Hi. Is there a way for a round trip private transfer car from a hotel in downtown Hanoi for 4 persons and how much?

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Answered by Lilly 1 month, 1 week ago

Dear Agapito Fortuno, We can arrange a Private MPV car Hanoi - Halong - Hanoi for you and it costs $180/car - Max. 4 adults. Should you need any further assistance, please do not hesitate to contact us. Warm regards, Lilly

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Asked by Shankha 1 month, 1 week ago

How will be the weather june end , will there be chances of cancellation more . An in that case will I get refund.

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Answered by Iris 1 month, 1 week ago

Dear Shankha, I am pleased to inform you that the weather in late June is expected to be sunny and hot, with average temperatures exceeding 30°C. Regarding the cancellation policy, please find the details below:

  • More than 30 days prior to check-in: free of charge.
  • From 30 to 11 days prior to check-in: 15% of total rates.
  • From 10 to 7 days prior to check in: 30% of total rates.
  • Less than 7 days prior to check-in: 100% of total rates.
  • No-Show: 100% of total rates.

Warm regards,

Iris

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Asked by Nina 1 month, 3 weeks ago

Is the transportation included To and From Hanoi old quarter included? If not, how much will it cost per person? Do you pick up at Solaria hotel?

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Answered by Phoebe 1 month, 2 weeks ago

Dear Nina, I wish to advise you that booking trip with Grand Pioneers Cruise has not added the Transportation yet. If you book the transportation with us, it'll be 35usd/person for round trip Hanoi - Halong - Hanoi. And we can definitely able to pick you up at Solaria hotel. Phoebe

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Asked by Joe 1 month, 3 weeks ago

will a shuttle pick us up at our hotel in Hanoi and bring us back to our hotel?

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Answered by Mary 1 month, 3 weeks ago

Dear Joe, The shuttle bus can pick you up and drop you off at your hotel within Hanoi Old Quarter. You can provide us with the specific address of your hotel so we can check it for you. Regards, Mary

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Asked by Cecilia Thach 2 months ago

We would like to know if we will board the main cruise directly from the pier or be transferred by tenders or speed boats.

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Answered by Annie 2 months ago

Dear Cecilia Thach, Yes, for Grand Pioneers Cruise, you can board the cruise directly from the pier without transferring by speed boat. If you have further questions, please let me know! Best regards, Annie (Ms.)

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Asked by Aldo perez 2 months, 2 weeks ago

This trip includes airport pickup would it be possible to make it airport drops after cruise

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Answered by Iris 2 months, 2 weeks ago

Dear Aldo Perez, I am pleased to answer your concern that the trip does not include pick-up/drop off at the airport. However, we’d be happy to arrange an airport drop-off for you after the cruise. Please note that this service is not included in the package and carries a surcharge of $20 per car. Sincerely, Iris

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Asked by Kimberley Sinclair 2 months, 2 weeks ago

What time does the boat leave? we need to fly in from Hoi Ann and want to figure out how early the flight please

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Answered by Annie 2 months, 2 weeks ago

Dear Kimberley Sinclair, The cruise check-in time is 11:30 AM. If you fly to Hanoi, you should leave Hanoi airport by 9:00 AM. Otherwise, if you fly to Hai Phong, you should leave Cat Bi airport by 11:30 AM. I hope you can find a suitable flight. Best regards, Annie (Ms.)

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Asked by Neil Ferguson 2 months, 2 weeks ago

What is the difference between the 3 day/2nights day boat trip and the other 3 day/2nights trip?

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Answered by Phoebe 2 months, 2 weeks ago

Dear Mr Neil, I wish to advise you that Grand Pioneer is offering the 2 main 3Days/2Nights trip option under the name: Day boat and Legacy program.

- Day boat: you will be transferred by the day boat to explore and having excursion on the second day 
- Legacy : you will explore the whole itinerary continuously by the mother boat and don't have to be transferred to a different on the second day

Should you need any further assistance from us, please do let us know

Phoebe

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Asked by David Loye 2 months, 2 weeks ago

Hi, we are planning a trip to Ha Long bay and are intending on staying at the Hanoi Royal Palace Hotel 2 in the Old Quarter. Can you advise the cost for transfer to the cruise terminal and return thanks, Cheers Dave.

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Answered by Phoebe 2 months, 2 weeks ago

Dear Davide, Regarding your concern, we can definitely arrange transportation round trip at 35usd/person (Hanoi - Halong - Hanoi) with the pickup/drop off location at Hanoi Royal Palace Hotel 2 for you. Phoebe

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Asked by Alex Beegan 2 months, 3 weeks ago

Do you offer pick up from Hanoi international airport please? Our flight lands at 7.10am on 23 October and we were interested in doing the Halong Bay 3D2N tour straight away. Thanks for your help!

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Answered by Iris 2 months, 3 weeks ago

Dear Alex Beegan, I'm pleased to confirm that we do offer pick-up from Hanoi International Airport to HaLong Bay. For your flight arriving at 7:10 AM on October 23rd, our driver can meet you between 8:00 and 8:30 AM for the transfer to Halong Bay. Should you have any questions or concerns, please do not hesitate to contact us. Sincerely, Iris

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Asked by Ricardo E. 2 months, 3 weeks ago

What is the difference between the two 3-day itineraries? The Legacy and the Day Boat?

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Answered by Annie 2 months, 2 weeks ago

Dear Ricardo, I emailed you two detailed itineraries for your reference. Please note that the Legacy itinerary only operates on Monday. The other day will be the day boat one. Best regards, Annie (Ms.)

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Asked by Quang Tran 2 months, 3 weeks ago

Hi there, do you do Hanoi airport pickup and drop off?

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Answered by Tracy 2 months, 3 weeks ago

Dear Mr Quang Tran, For your inquiry about our transfer service, I’m pleased to inform you that we do offer pickup and drop-off service at the airport using a private car. The price will vary based on the type of car and the number of passengers. If you have any specific requirements, feel free to let me know! Best regards, Tracy

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Asked by Anthony 2 months, 3 weeks ago

Can the bus transportation pick up and drop off from West Lake? Our hotel is located in that area.

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Answered by Iris 2 months, 3 weeks ago

Dear Athony, While we primarily offer pick-up services from hotels in the Old Quarter, we do make exceptions for select locations such as the Sheraton and InterContinental Westlake Hanoi, with a scheduled pick-up time of 7:45 AM. If your hotel is not one of these, we will be happy to suggest the nearest available pick-up point for your convenience. Should you have any questions or concerns, please do not hesitate to contact us. Sincerely, Iris

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Asked by YOO SANGYOON 2 months, 3 weeks ago

Is there any additional fee if i book on 30th April ~ 1th May? please check and let me know soon

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Answered by Mary 2 months, 3 weeks ago

Dear YOO SANGYOON, A surcharge of VND 50USD/night applies for travel date on 30th April, 1st May. Regards, Mary

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Asked by KIM ROSKOSCH 3 months ago

Hello we are looking at making a booking in July, we are a family of 4, 2 adults 2 children (13 & 9). Which room type can accommodate all four of us? Thanks Kim

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Answered by Annie 3 months ago

Dear Kim Roskosch, If you stay in one room, we will put an extra bed in the cabin and your younger child will share the bed with you. Best regards, Annie (Ms.)

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Asked by Esha 3 months ago

Hello, looking for 5th August but it says Monday only, however can book for that day which is a Tuesday. Is it possible then?

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Answered by Phoebe 3 months ago

Dear Esha, We do have Grand Pioneers Cruise with Ocean balcony rooms available for 3 days trip but it'll sail for a day boat program. I have emailed you a detailed program for your reference. We look forward to hearing from you soon. Phoebe

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Asked by Jenny Nguyen 3 months ago

I have a question regarding the transfer. What is the cost if I am picked up from my hotel in Hanoi (Old Quarter) and, on disembarkation day, dropped off at Hanoi airport, as our domestic flight is at 4:30 PM? Could you please advise on the best way to book the transfer with a different drop-off point, and whether the timing allows enough time to catch our flight?

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Answered by Tearis 3 months ago

Dear Jenny Nguyen, In your case, we highly recommend using the shuttle bus for Hanoi - Halong journey and a private car from the cruise pier directly to the Noi Bai International Airport. The arrival time will be around 14:30 - 14:45, so you will have ample time to catch up with the 4:30 pm flight. Hope this arrangement suits best for your schedule. Kind regards, Tearis

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Asked by Steph L 3 months, 1 week ago

Hello, I am looking to book your cruise in May for 4 people. I want to check if there is a transfer option from Hanoi, and will there be a kayaking session for 2D1N? Also, are the meals buffet or set?

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Answered by Tearis 3 months ago

Dear Steph L, Yes, we have a shuttle bus from Hanoi - Halong - Hanoi for $35/person and there will be kayaking on this trip as well. The buffet will be served at Lunch and the set menu will be served at dinner. Best regards, Hallie

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Asked by Ching Chen 3 months, 1 week ago

Hi, we're looking to book a cruise for early July as a family of 3, including a teenager. Based on the room information listed, it appears that only the ocean suite triple can accommodate 3 adults; however, it does not have a balcony. Do we have the option of booking one of the balcony suites, for example the Essence Suite or Executive Suite, and adding a rollaway bed? Thanks!

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Answered by Annie 3 months, 1 week ago

Dear Ching Cheng, Yes, you can surely take Essence Suite or Executive Suite with an extra bed. Please send the request via email so we can assist you manually. Best regards, Annie (Ms.)

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Asked by Nigel scott 3 months, 2 weeks ago

Hi thinking of booking on 11th may what time. If we book do we have to be at boat Also on a 3 day what time do we arrive at port on return Regards Nigel

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Answered by Tearis 3 months, 2 weeks ago

Dear Nigel scott, The Grand Pioneers Cruise's embarkation time is scheduled around 11:30 - 12:00, and the disembarkation will be at 11:30 a.m. on the last day of the cruise. If you have any more questions, please do not hesitate to reach out to us. Best regards, Tearis

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Asked by Andre 3 months, 2 weeks ago

Hi, what is the exact location in Ha Long to get on board? Thank you so much!

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Answered by Tearis 3 months, 2 weeks ago

Dear Andre, Please see the waiting lounge details: Tuanchau International Cruise port (passing Sen Ha Thanh restaurant to the end of road, opposite Sunbay hotel), Halong city, Quang Ninh province, Vietnam (Maps directions: https://maps.app.goo.gl/56Vt8zQsifTX2ty96). Should you have any questions, please do not hesitate to contact us. Best regards, Tearis

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Asked by OH AROUM 3 months, 2 weeks ago

I heard that the shuttle bus will pick up & drop off from hotels within Hanoi Old Quarter But I'm not sure if my hotel is the area where pick-up and drop-off are possible. I send you the address of my hotel, please check if my hotel is available for pick up&drop off. pich up:19 P. Nguyễn Văn Tố, Cửa Đông, Hoàn Kiếm, Hà Nội 100000 Spoon Hotel drop-off: 11 P. Hàng Dầu, Hàng Bạc, Hoàn Kiếm, Hà Nội Hanoi Media Hotel & Spa

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Answered by Tearis 3 months, 2 weeks ago

Dear OH AROUM, We are delighted to let you know that both your hotels are included in the shuttle bus zone. If you need any further assistance, please do not hesitate to contact us. Best regards, Tearis

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Asked by Mimi Le 3 months, 2 weeks ago

Hi there, can I get a copy of the food menu? Thanks

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Answered by Tearis 3 months, 2 weeks ago

Dear Mimi Le, The Grand Pioneers can accommodate all your food requests for all ages. I emailed the menu for your reference. Best regards, Tearis

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Asked by Katie 3 months, 3 weeks ago

Can you send the food menu for the cruise please? Also, what time do we disembark the cruise the following day?

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Answered by Tearis 3 months, 3 weeks ago

Dear Katie, The food menu of Grand Pioneers Cruise has been sent to you via email. The disembarkation time is scheduled at around 11:00 am. Should you need more information, please let us know. Best regards, Tearis

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Asked by Kerry 3 months, 3 weeks ago

Do you have a drinks all inclusive package ?

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Answered by Tearis 3 months, 3 weeks ago

Dear Kerry, Each guest receives 1 free bottle of water per day. Additionally, milk and juice will be served with each meal. Other beverages like soft drinks, alcoholic beverages, and specialty drinks, will be charged separately. Best regards, Tearis

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Asked by chi hoang nguyen 3 months, 3 weeks ago

For the Ocean Suite: it listed a double bed. do we have King size bed? since we have 2 adult and one 8 year old. I prefer 2 double or one king.

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Answered by Tearis 3 months, 3 weeks ago

Dear Chi Hoang Nguyen, We believe the bed options for each room (including double or twin beds only) are clearly stated on our website. If you prefer your 8-year-old child to stay in the same room as you, we can arrange an extra bed. Please select the correct number of guests in your room, and the extra bed fee will be added automatically. If anything is unclear, feel free to contact us. Kind regards,  Tearis

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Asked by Jim Chen 3 months, 4 weeks ago

Hello, We a group of 8 ppl planning to take your cruise for 3D2N, but if we book if on different card how do we arrange to get a private transportation to/from hotel in Hanoi to Halong bay? Thank you in advance Jim

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Answered by Melissa 3 months, 3 weeks ago

Dear Jim, Thank you for your inquiry and we are happy to hear from you. It is best that you book WITHOUT transfer and we will manually arrange a private transfer for you, dividing the number and add to your balance. Should you need any further assistance please do not hesitate to contact us! Melissa

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Asked by 정영철 4 months ago

교통편이 포함이 되었다고 메인 화면 상단에 표시되어 있는데, 결제 화면으로 들어가면 유료로 선택하도록 됩니다. 왕복교통편 무료가 가능한가요?

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Answered by Tearis 4 months ago

Dear 정영철, We are running the Summer Deal 2025 including 430 USD/Ocean Suite and a roundtrip transfer by shuttle bus from Hanoi for 2 people. However, the promotion is valid for travel dates between May 1st and September 30th, 2025. In case your selected date falls outside this period, the transfer service will not be included for free and must be selected separately when making the booking. We hope this clarifies any confusion. Best regards, Tearis

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Asked by Michele Jonietz 4 months ago

Hi, Does this cruise go to Bai Tu Long Bay?

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Answered by Tearis 4 months ago

Dear Michele Jonietz, Please be advised that the Grand Pioneer follows the Halong Bay itinerary. If you are interested in exploring Bai Tu Long Bay, we are happy to recommend alternative options. You can find the details at this link: https://www.halongbaytours.com/cruises/bai-tu-long-bay-cruises.html. Please let us know if you have any questions or concerns. Kind regards, Tearis

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Asked by Tatjana Eisenburger 4 months ago

We are a group of 5 adults. Is there an option for an extra bed in one of our room categories? Can you visit both Titop Island and Song Sot Cave on your tour—Grand Pioneers Cruise, Legacy?

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Answered by Tearis 4 months ago

Dear Tatjana Eisenburger, Yes, we can arrange an extra bed in your room. Please select the correct number of guests in each room when making your booking, and the extra bed fee will be automatically added to your total price. You can choose to visit either Titop Island or Surprise Cave, as the cruise schedule does not allow time for both destinations. Best regards, Tearis

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Asked by Paul Cleary 4 months ago

Hi there, we are looking to book the legacy cruise for the 21st November for 3 days / 2 nights. Could you tell me if you pick up from Anatole Hotel, 26-28-30 30, P. Nhà Chung, Street, Hoàn Kiếm, Hà Nội? How much is a return transfer please? Thanks Paul

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Answered by Tearis 4 months ago

Dear Paul Cleary, We offer the roundtrip transfer Hanoi - Halong - Hanoi for 35 USD/person (by sharing bus) and 165 USD/2 people (by private car). Both transfer options include pickup from Anatole Hotel. Should you need more information, please do not hesitate to contact us. Best regards, Tearis

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Asked by Shi 4 months, 1 week ago

Hi, we are planing to visit Halong bay as a day trip or 1 nigth stay in the cruise. It is important the timing we arrive to Hanoi and the time we need to leave our hotel to cruise. Please confirm if we get your shuttle or private car with you, how long it will takes to arrive to Hanoi and arrive to cruise?

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Answered by Tearis 4 months, 1 week ago

Dear Shi, There are 2 transfer options available that we can offer:
- By shuttle bus: 35 USD/person for a roundtrip transfer
The shuttle bus will pick you up from hotels within Hanoi Old Quarter around 8:00 - 8:30 am, and return between 14:30 - 14:45. 

- By private car: 165 USD/2 people for a roundtrip transfer
Please expect to be picked up from any location around Hanoi at 8:30 am, and bring you back around 14:15. 

Best regards, 
Tearis

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Asked by Linda Cheah 4 months, 1 week ago

Hello! We will be on your cruise in July. Can you advise what the luggage policy is? Is there a maximum that you can carry on? Thank you.

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Answered by Mary 4 months, 1 week ago

Dear Linda Cheah, There is no luggage limit onboard. However, we recommend you bring adequate belongings and leave the big suitcase at your hotel if possible. Regards, Mary

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Asked by YY 4 months, 2 weeks ago

We are looking to celebrate our anniversary in Halong bay and would like to book a 2D1N cruise Ocean suite on April 2. Would the price include car transfer from Hanoi and 60 mins free massage? Can we get a room upgrade if possible?

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Answered by Tearis 4 months, 2 weeks ago

Dear YY, We are delighted to share good news that the Ocean Suite on Grand Pioneers is still available on your trip date. Please see the breakdown for 2D1N itinerary below:
- Cabin rate: 01 Ocean Suite (430 USD)
- Transfer rate: roundtrip transfer by shuttle bus (35 USD/person) or by private car (165 USD/2 people)

A complimentary 60-minute massage will be included for both of you when booking this cruise with us. Please let us know if you would like to proceed with the booking.

Best regards,
Tearis

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Asked by Megumi 4 months, 2 weeks ago

Does this cruise stop at Ti Top Island?

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Answered by Tearis 4 months, 2 weeks ago

Dear Megumi, The Titop Island is included in the 3-day itinerary of the Grand Pioneers Cruise (Legacy Journey). Please reach out to us for any further information. Best Regards, Tearis

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Asked by Sarah Butler 4 months, 3 weeks ago

Hello. We don’t eat seafood. Will this be OK? Thanks

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Answered by Annie 4 months, 2 weeks ago

Dear Sarah Butler, If you do not eat seafood, the cruise organizer will prepare other meals for you thus please kindly not worry about it. Best regards, Annie (Ms.)

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Asked by Jenny Lee 4 months, 3 weeks ago

What time do we get off the cruise? Will I make to my flight at Hai Phong airport at 1:10 PM to Danang? On a 2 days cruise, do we get to swim? do we get to get off the kayak to swim on a beach somewhere or off the ship to swim anytim?

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Answered by Annie 4 months, 3 weeks ago

Dear Jenny Lee, Grand Pioneers Cruise normally disembarks at around 10:30 - 10:45 am and it takes about 1 hour to transfer to Hai Phong airport so you can make it for your flight. Unfortunately, Grand Pioneers does not offer swimming on the bay. You can swim in the swimming pool instead. Best regards, Annie (Ms.)

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Asked by Yas abeysinghe 4 months, 3 weeks ago

Hi there, How do we get to the ship? Is it anchored at the harbour or do you need to transfer from a speed boat? Concerned as we have old ladies in our group. Regards, Yas

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Answered by Cindy 4 months, 3 weeks ago

Dear Yas Abeysinghe, As Grand Pioneers Cruise is too big, it cannot anchor at the harbour so you will need to transfer by a speedboat to the ship. If you want to get on the boat from the pier, please have a look at Catherine Cruise as an alternative. Should you have other questions, please let me know. Best regards, Cindy

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Asked by Michael 4 months, 4 weeks ago

Hello, We'll be overnight in Halong Bay as part of longer Celebrity cruise. We're interested in 2 day cruise, but, need to make sure we have enough time on Day 2. What time do we get back to Marina? Is there any transportation between Marina and Cruise Ship pier?

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Answered by Annie 4 months, 3 weeks ago

Dear Michael, For Grand Pioneers Cruise, it will return to the pier at around 10:30 - 10:45 am. You can book a taxi or a private car from the marina to the Celebrity cruise pier. Best regards, Annie (Ms.)

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Asked by Michelle 5 months ago

Hi-Do you offer private transportation to pick up Old Corner and airport drop off ? How do I add this service when booking?

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Answered by Cindy 5 months ago

Dear Michelle, Yes, we do offer private transportation to pick up from Old Quarter and drop off at Hanoi airport. You can make a note when booking then we will assist you accordingly. There will be an extra charge for the car based on which car it is. Best regards, Cindy

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Asked by Sunil 5 months ago

Hello, can you confirm what time we need to be at the cruise for in the morning?

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Answered by Mary 5 months ago

Dear Sunil, You need to be at the cruise port at 11:30 am for the check-in. Regards, Mary

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Asked by Andrew Ngo 5 months ago

Do you have private transportation for 16 people?

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Answered by Annie 5 months ago

Dear Andrew Ngo, Yes, for your group of 16 people, we offer a minibus with 29 seats. Best regards, Annie (Ms.)

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Asked by Kirsten Denny 5 months, 2 weeks ago

Hello, my fiance and I are planning our Honeymoon. We are looking to book this cruise 7.20-7.21. We have booked a hotel in the old quater of Hanoi the 17th-20th. Would the cost of this include a shuttle to pick us up from the hotel? Thank you!

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Answered by Melissa 5 months, 2 weeks ago

Dear Kirsten, Thank you for your interest in our Grand Pioneers Cruise. Regarding your inquiry, the cost of the cruise does not include a shuttle service from your hotel in Hanoi. However, we do offer a shuttle bus service for an additional cost of 35 USD per person for a round trip. Please let us know if you have any further questions. Best regards, Melissa

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Asked by Uyen Nguyen 5 months, 3 weeks ago

Hi! For the legacy tour, will the ship cruise more to the quieter area in Bai Tu Long Bay? Is this itinary more in Bai Tu Long Bay or Ha long bay?

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Answered by Melissa 5 months, 2 weeks ago

Dear Uyen Nguyen, Thank you for your inquiry about the Grand Pioneers Cruise and the Legacy Tour. I sent the details about the itinerary for the Legacy Tour. It's the best 3 day 2 night program at the moment. If you have any further questions after reviewing the attached information, please do not hesitate to contact us. Best regards, Melissa

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Asked by CINDY DOAN 5 months, 3 weeks ago

Hi, I am booking for 5 people and we would like to Depart on Friday February 27th (2 Days/1 Night)! We will be arriving at airport Cat Bi International Airport and would need to coordinate transportation. How much is this per person? Are you able to provide me the best cost? Thank you!

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Answered by Cindy 5 months, 2 weeks ago

Dear Cindy Doan, As per the update from Grand Pioneers Cruise, there is two Veranda Suite available and I would like to bring you the best quote below:

- USD 240 per adults for cruise
- USD 75 for a private minivan from Cat Bi airport to cruise for 5 persons

Please let me know if you wish to book this.

Best regards,
Cindy

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Asked by Katrina Henderson 5 months, 3 weeks ago

hello ! does the 2 night cruise go through Bai Tu Long Bay ,Lan ha bay ? Which room do I book to have a private balcony with lounge chairs, not just chairs and table, We like the oceania suite but are not sure if it has a balcony. how do i book transfers ? Thankyou !

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Answered by Cindy 5 months, 2 weeks ago

Dear Katrina Henderson, Please be advised that Grand Pioneers Cruise go to Halong Bay and Bai Tu Long Bay (not Lan Ha Bay). You can take an Essence Suite to have a private balcony with lounge chairs. When you submit the booking form, you will see the transfer options. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

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Asked by hyesung 5 months, 3 weeks ago

We are planning to use a terrace room. I saw a free shuttle bus operating in the old city of Hanoi. I'm going to stay in Ha Long Bay for 2 more days and go back to Hanoi Can I go back to the free shuttle bus?

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Answered by Mary 5 months, 3 weeks ago

Dear Hyesung, Please be advised that the free bus is offered for the travel between 1 May - 30 September so if your travel date is between this time, you can use the free bus. Best regards, Mary

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Asked by DAVID NGUYEN ANH NGO 5 months, 4 weeks ago

Do you pick up at other hotels in Ha Noi (i.e. Sheraton)? On the return, can you change the transportation to go to Ninh Binh instead of returning to Ha Noi?

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Answered by Annie 5 months, 3 weeks ago

Dear Mr. David Ngyen, Yes, we can pick you up at Sheraton Hotel. After the cruise trip ends, if you need to get to Ninh Binh, we offer shuttle bus Halong - Ninh Binh at USD 18/person/way. Best regards, Annie (Ms.)

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Asked by Jason Soon 6 months ago

We have a two couples traveling in mid August. Clarification: 1) is the price inclusive of transportation? What’s the arrangement. We will be staying at Hanoi Old Quarter region. 2) the price show is per cabin and for 2 pax? 3) does price include free flow of cocktail drinks, wine and beer?

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Answered by Annie 6 months ago

Dear Jason Soon, In August we currently have the offer at USD 430/Ocean Suite with free shuttle bus round trip from Hanoi Old Quarter. Our offer excludes drinks, you can order and pay for it while on board. Best regards, Annie (Ms.)

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Asked by Alice Chao 6 months ago

We are a family of 5 adults and planning on a cruise on March 27th (2 day/ 1 night). Can we book 2 rooms, preferably next door? Cabin 1 (2 adults), cabin 2 (3 adults, balcony triple cabin or other room type with extra bed is also fine). We get sea sick very easily and prefer to pick a room far away from the engine and kitchen. What best can be offered?

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Answered by Annie 6 months ago

Dear Alice Chao, I would like to send you our offer as follows:

  • Ocean Balcony cabin or 2 persons: USD 430
  • Ocean Balcony cabin & extra bed for 3 persons: USD 640
  • Transfer: USD 35/person for shuttle bus Hanoi - Halong - Hanoi

Should you need further information, please do not hesitate to contact us!

Best regards,
Annie (Ms.)

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Asked by 许晓云 6 months, 1 week ago

我们有三个人，能否订可加床的双人间，加床，需要增加多少钱？

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Answered by Annie 6 months, 1 week ago

Dear Sir/Madam, Grand Pioneers cruise offers the Ocean Balcony Triple cabin for 3 persons. Or if you prefer any other room type, we can arrange an extra bed for you. Best regards, Annie (Ms.)

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Asked by Stephen 6 months, 2 weeks ago

Hello, we are taking a flight Hanoi Airport to Da Nang on the final day of our Cruise. If we were to have a taxi/car take us directly from the port to the airport, approximately what time would we be able to get to the airport? Thank you, Stephen

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Answered by Mary 6 months, 2 weeks ago

Dear Stephen, If you take a taxi directly from the port to the Hanoi Airport, you will reach the airport at around 2:00 - 2:30 pm. Regards, Mary

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Asked by Samyak Jain 6 months, 3 weeks ago

Please share the vegeterian and Indian menu

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Answered by Cindy 6 months, 3 weeks ago

Dear Samyak Jain, I sent you the menus for your reference. Best regards, Cindy

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Asked by Serena Patel 6 months, 3 weeks ago

Please can you share a vegan and vegetarian menu options/

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Answered by Cindy 6 months, 3 weeks ago

Dear Srenea Patel, Please be advised that Grand Pioneers Cruise has vegan menu and Indian menu. I have sent it to you. Should you have other questions, please let me know. Best Regards, Cindy

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Asked by Rohit Agarwal 6 months, 4 weeks ago

Hi, by what time would we be back in Hanoi after the 2D 1N excursion? Need to book further flights accordingly. Also, is there a limit to the amount of luggage we can carry on the cruise? Thanks!

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Answered by Mary 6 months, 3 weeks ago

Dear Rohit Agarwal, Drop off after the trip: you will reach Hanoi Old Quarter between 2:30 - 3:00 pm. If you wish to book a flight after the cruise trip please book one after 5:30 pm to avoid rushing between places. OR you can fly from Hai Phong which is closer to Halong Bay. There is no limit to the amount of luggage on the cruise. Regards, Mary

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Asked by Thomas Gloyer 6 months, 4 weeks ago

Can you please send me the menu, including vegetarian options?

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Answered by Annie 6 months, 4 weeks ago

Dear Thomas Gloyer, I have emailed Grand Pioneers' normal menu and vegan menu. Please check it and let me know if you need further assistance. Best regards, Annie (Ms.)

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Asked by Kirsty Parun 7 months ago

Hi, do you cater for gluten free? We have three coeliacs in the family and are looking for a tour that can cater for our dietary requirements as two of us get very sick with the slightest bit of gluten.

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Answered by Cindy 6 months, 4 weeks ago

Dear Kirsty Parun, Yes, the cruise can cater to your dietary requirements for sure. Best regards, Cindy

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Asked by parul jayakar 7 months ago

can you pl send me your vegetarian menu? Are drinks included?

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Answered by Cindy 7 months ago

Dear Parul Jayakar, Please help note the drinks are not included in the price. I sent the Grand Pioneers Cruise vegetarian menu for your reference. Best regards, Cindy

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Asked by Rohit Agarwal 7 months, 1 week ago

Hi, please help with the following info; 1) Could you please share the vegetarian menu? 2) Isn't 55 cabins a lot for a luxury cruise? The cruise looks good but I am not looking for something that would get too crowded. 3) Is pickup & drop provided at this hotel - Babylon premium hotel, Hàng Hòm, Hàng Gai, Hoàn Kiếm, Hà Nội 100000, Vietnam

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Answered by Annie 7 months, 1 week ago

Dear Rohit Agarwal, I emailed you vegetarian menu of Grand Pioneers Cruise. Please check it. If you prefer a smaller boat, I would like to suggest some options like Catherine Cruise 39 cabins, Indochine Premium 37 cabins, Elite of the Seas 35 cabins, Capella Cruise 30 cabins, or Stellar of the Seas 20 cabins. For all the cruises, we do offer transfer round trip from/to Babylon Premium Hotel. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

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Asked by sara Ward 7 months, 1 week ago

we need a pick up from hanoi but a return to Halong after the cruise. Please advise

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Answered by Cindy 7 months, 1 week ago

Dear Sara, Transfer costs USD 18/person for a one-way bus from Hanoi to Halong. After the cruise, you can take a taxi on your own from the cruise port to your hotel in Halong. Regards, Cindy

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Asked by Joe 7 months, 1 week ago

Do you have vegan menus?

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Answered by Mary 7 months, 1 week ago

Dear Joe, Yes the cruise serves vegetarian food. Please check the menu we sent you for your reference. Regards, Mary

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Asked by Anne 7 months, 1 week ago

Is there a day boat transfer for the second day on 3D/2N for this specific cruise (Grand Pioneers)?

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Answered by Annie 7 months, 1 week ago

Dear Anne, The Legacy Cruise will go straight without using a day boat on Day 2. Regards, Annie

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Asked by Antonio Carlos Mejia Nazareth 7 months, 2 weeks ago

Somos dois amigos viajando juntos e queremos fazer o cruzeiro de uma noite no Grand Pioneers, saindo no dia 11 de janeiro de 2025, e gostaria de ter as seguintes informacoes: Como requisitar duas camas de solteiro (suíte com varanda).Qual é o Menu a bordo? Preços das bebidas. Preços do translado de ida e volta a Hanoi (old quarter). Há passeios extras não incluídos no preço? Se sim, favor fornecer descrição e valores.

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Answered by Cindy 7 months, 2 weeks ago

Dear Mr. Antonio, As per your request on Grand Pioneers Cruise on Jan 11, our offer is US$ 440/Ocean Suite Balcony for 2 persons with US$ 35/person for shuttle bus Hanoi - Halong - Hanoi. Should you need further information, please do not hesitate to contact us! Best regards, Annie (Ms.)

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Asked by Shahray, Nadejda 7 months, 2 weeks ago

Could you please advise which room type I should select to be on the upper floor? If you can send something like floor plan with room types, that will be very helpfull

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Answered by Cindy 7 months, 2 weeks ago

Dear Nadejda, You can choose the Ocean Suite Balcony, Veranda to have room on the upper deck. I emailed the fact sheet for your reference. Best regards, Cindy

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Asked by Carol Luk 7 months, 2 weeks ago

Can I get pick up from Hanoi at a hotel near Old Quarter? Address: No.345 P. Đội Cấn, Liễu Giai, Ba Đình, Hà Nội 10000, Vietnam

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Answered by Annie 7 months, 2 weeks ago

Dear Carol Luk, I am sorry that our shuttle bus does not pick up at this address. Please kindly book a hotel inside Hanoi Old Quarter, or you can come to our office at 72 Hang Trong Street for pickup. In case you wish to be picked up at this address, we are available for private car options as well. Best regards, Annie (Ms.)

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Asked by Luiz 7 months, 3 weeks ago

Hello... We need more information about the transfer backing to Hanoi. Is it possible drop us off at the airport? If possible, what time would arrive there? We must take a flight around 4:25p.m.... possible arrive on time to fly?

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Answered by Cindy 7 months, 2 weeks ago

Dear Luiz, Please be advised that the bus will be back to Hanoi around 2.30pm. If you want to get to Hanoi airport, we can arrange a private car to pick you up on the way back and you will arrive at the airport around 3.00pm. However, if your flight is an international flight, you may need a direct transfer from Halong to Hanoi airport to reach there around 2.00pm. Best regards, Cindy

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Asked by Daniel Clenaghan 7 months, 3 weeks ago

Hi, do you cater for vegetarians? Also, can you pick up from Classyc hotel in the Old quarter and drop me at the Hanoi airport on my return? What is the cost for these rides?

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Answered by Cindy 7 months, 3 weeks ago

Dear Daniel Clenaghan, Grand Pioneers Cruises has a specific menu for vegetarians and you can see it attached. We can arrange the bus service for you below:

- USD 18/person for one way bus from Classy hotel to cruise
- USD 18/person for one way bus from Halong to Hanoi + USD 20 for a connecting car on the way to Hanoi airport

Should you have other questions, please let me know.

Best regards,
Cindy

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Asked by Faye Z 7 months, 3 weeks ago

Hi, are you able to send me the food menu and the itinerary? Thanks

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Answered by Cindy 7 months, 3 weeks ago

Dear Faye Z, I emailed you the documents for your reference. Regards, Cindy

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Asked by Magda 7 months, 3 weeks ago

Hello, I would like to book a cruise with Grand Pioneers - there is an information that you can pick up the passengers from any hotel in Old Quarter Area and nearby - our hotel is quite close to it - here is the address: No. 22 Tuc Mac Lane, Tran Hung Dao Street, Hoan Kiem District, Hanoi, Hanoi City, Hà Nội 10000, Wietnam Would it be possible to pick us up from there?

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Answered by Annie 7 months, 3 weeks ago

Dear Magda, Yes, we can pick you up at your address. Best regards, Annie (Ms.)

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Asked by GG 7 months, 3 weeks ago

Hi, In the 2day 1night itinerary, where and when do we get to do kayaking?

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Answered by Annie 7 months, 3 weeks ago

Dear GG, You will go kayaking at Luon Cave on the second day. Best regards, Annie (Ms.)

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Asked by Elena 7 months, 3 weeks ago

good afternoon. Are you picking up passengers from Hanoi? is the transfer from Hanoi included in the price? In what weather is the trip cancelled in December?

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Answered by Annie 7 months, 2 weeks ago

Dear Elena, I am sorry that the cabin cost does not include a transfer. It is US$ 35/person for shuttle bus Hanoi - Halong - Hanoi. In case there is a storm or monsoon that affects the bay and it is not safe to operate, the tour will be cancelled. The decision will be made by Halong Bay Management Authorities and we will inform our clients at once in these cases. Best regards, Annie (Ms.)

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Asked by Indie-Phet Nguyen 7 months, 4 weeks ago

How to arrange pickup and drop-off from old quarter hotel with safety? Thanks

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Answered by Cindy 7 months, 3 weeks ago

Dear Indie-Phet Nguyen, Please be advised our transfer service is door-to-door so it is safe, please no worries. The driver will come inside the hotel lobby to pick you up. Best regards, Cindy

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Asked by Ken 8 months ago

Hi may I check for shuttle pick up from hanoi, what are hotels available for pick up?

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Answered by Cindy 8 months ago

Dear Ken, Please be advised our bus will pick you up at any hotels in Hanoi Old Quarter and nearby. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

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Asked by Roy 8 months ago

Hi. Does the price include all the facilities of this cruise, or could you please tell me the price of each facility, like karaoke and beverges? Furthermore, Do you provide vegetarian foods? Can you send me an email with the menu and price list of the facilities mentioned above? Thanks a lot. Thank you.

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Answered by Annie 8 months ago

Dear Roy, I sent you vegetarian menu and price list of drinks and karaoke. Also, you can use drones on cruises. Best regards, Annie (Ms.)

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Asked by peter 8 months, 1 week ago

hi there. Does this price include shuttle service? If not, please let me know how I can apply for the shuttle service.

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Answered by Annie 8 months, 1 week ago

Dear Peter, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. For Grand Pioneers Cruise, the cabin cost does not include shuttle service. It costs US$ 35/person extra for shuttle bus Hanoi - Halong - Hanoi. Best regards, Annie (Ms.)

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Asked by William Yen-Ju Huang 8 months, 2 weeks ago

Hi there, instead of round trip transfers between Hanoi and Halong Bay, can we get picked up from Hanoi downtown hotel to Halong Bay, but get dropped off after the overnight cruise to Van Don international airport for our next destination? Is it possible for the same price (or cheaper/expensive), thanks!

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Answered by Cindy 8 months, 1 week ago

Dear William Yen-Ju Huang, We can arrange bus service from Hanoi to Halong and its price is USD 35 for 2 persons but from Halong to Van Don airport, you will need a private car and its price is USD 45. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

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Asked by Anirban Mukherjee 8 months, 2 weeks ago

Hi, usually what time is the pickup from the hotel?

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Answered by Cindy 8 months, 2 weeks ago

Dear Anirban Mukherjee, Please be advised the pick up time for Gand Pioneers Cruise is between 8.00 - 8.30am from your hotel in Hanoi Old Quarter. Best regards, Cindy

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Asked by Edgar 8 months, 2 weeks ago

How much is the roundtrip transfer from Hanoi in December?

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Answered by Cindy 8 months, 2 weeks ago

Dear Edgar, The transfer from Hanoi to Halong and back is USD 35 per person. Should you have other questions, please do not hesitate to contact me. Best regards, Cindy

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Asked by Binal Patel 8 months, 2 weeks ago

Hi, we have a guest that is pure vegetarian and also does not eat any eggs. Are you able to cater to this special dietary requirement? Please can you email me the menu for overnight cruise on 15/12/2024? Thanks

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Answered by Tearis 8 months, 2 weeks ago

Dear Binal Patel, The restaurant on board can accommodate all special dietary requirements, so there’s no need to worry. Please note that with us during your booking. I emailed the menu for your reference. Best regards, Tearis

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Asked by Micro 8 months, 2 weeks ago

I’d like to come in Jan. I wanna know the water if swim pool is warm or cold

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Answered by Tearis 8 months, 2 weeks ago

Dear Micro, Regarding your concern, the pool water is generally cooler in January due to the weather conditions. However, its temperature can be adjustable due to the Four Season Pool onboard. If you have any questions, please do not hesitate to contact us. Best regards, Tearis

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Asked by J 8 months, 3 weeks ago

Availability of Grand Pioneers Cruise 2 Days/1 Night for 28 Dec 2024. Able to send the menu to my email as well?

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Answered by Cindy 8 months, 3 weeks ago

Dear Sir/madam, We still have an Ocean Suite Balcony, a Veranda Suite or an Executive Suite available on 28 Dec so please let me know which room you would like to reserve. Please see the menu I sent to your mail for your reference. Should you have other questions, please do not hesitate to contact me. Best regards, Cindy

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Asked by Dave Kim 8 months, 3 weeks ago

There will be five of us: my parents, my wife, my 3-year-old child, and myself. We would like to book both the Essence Suite and the Ocean Suite with a balcony. However, I’m unable to book two different suite types in a single transaction. If I book them separately, the "Private Mini-Van" option isn’t available. On a sidenote, do you have any connecting room options?

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Answered by Cindy 8 months, 3 weeks ago

Dear Dave Kim, To book two different room types, I can help you to book manually but please note Essence Suite and Ocean Suite cannot be connected to each other. Or you can please take 2 connecting Veranda Suite instead. Looking forward to hearing from you. Best regards, Cindy

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Asked by HUNGYI 9 months ago

if 3 people, can we book a executive/Veranda room and adding one bed? If yes, what is the additional cost? From the website we are asked to book 2 rooms for 3 people.

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Answered by Cindy 9 months ago

Dear Hungyi, Yes, I can book an Executive/Veranda Suite and add one bed to accommodate 3 persons. The additional cost for the 3rd person is 40% of the room cost. Best regards, Cindy

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Asked by Catherine Fix 9 months, 1 week ago

I’m booked on the cruise and am wondering if there’s a dress code for dinner

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Answered by Cindy 9 months, 1 week ago

Dear Catherine Fix, As far as I know, there is no dress code for dinner on Grand Pioneers Cruise. Best regards, Cindy

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Asked by Gladys 9 months, 1 week ago

Hi, We are looking to go on the Legacy Journey 3 day on Jan 3, but have heard that the boat will not do the Legacy Journey over Christmas from Dec 21 to Jan 5. Can you confirm if this Legacy Journey 3D2N is possible leaving on Jan 3, 2025?

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Answered by Cindy 9 months, 1 week ago

Dear Gladys, Yes, I am sorry that the Legacy Journey is not available over Christmas from Dec 21 to Jan 5. You can consider taking the option with a day boat on the 2nd day instead. Looking forward to hearing from you. Best regards, Cindy

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Asked by Steven Pottinger 9 months, 2 weeks ago

Hi. We are interested in a 3D/2N cruise starting on the 26th Nov 2024. 2 persons in an executive room. I see the previous comments about leaving on odd days, but wanted to confirm this date is one of them. Thanks.

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Answered by Quan 9 months, 1 week ago

Dear Mr Steven, I would like to inform you that the 2-night Legacy Journey on Grand Pioneers Cruise is operated on odd days only and at a higher price than the 2-night itinerary with day boat on even days. Please consider and let me know if you need further assistance, Quan

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Asked by Craig Bradshaw 9 months, 3 weeks ago

Hello, I am interested in the Grand Pioneers Cruse 3d/2n in July next year. Can you confirm that you can board the cruise on any day? My wife and I expect to be in Ha Long Bay from the 14th to the 19th July 2025. My thanks in advance for your time in attending to my enquiry. Kind regards, Craig.

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Answered by Quan 9 months, 3 weeks ago

Dear Craig, I would like to inform you that the Grand Pioneers Cruise will only go for 3 days on odd days. Should you need more assistance, please let us know. Regards, Quan

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Asked by Jungsub Roh 9 months, 3 weeks ago

Hello, If I apply "pick up limousine service", What time the driver pick me up? and how do i contack the driver hotel: L’HÔTEL du LAC Hanoi Address: 35 - 37 Hang Trong, Hoàn Kiem, Hanoi, 10000, VN Thank you for your apply :)

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Answered by Cindy 9 months, 3 weeks ago

Dear Jungsub Roh, Yes, our shuttle bus is a shared limousine van and the bus will pick you up at your hotel L'HÔTEL du LAC Hanoi between 8.15 - 8.45am. Our driver will come to the reception to find you. Should you have other questions, please feel free to let me know. Best regards, Cindy

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Asked by Rohjungsub 9 months, 4 weeks ago

Hello, If I apply "pick up limousine service", can you pick me up at L’HÔTEL du LAC Hanoi? The hotel address: 35 - 37 Hang Trong, Hoàn Kiem, Hanoi, 10000, VN

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Answered by Mary 9 months, 4 weeks ago

Dear Rohjungsub, Yes the shuttle bus can surely pick you up at L’HÔTEL du LAC Hanoi at 35 - 37 Hang Trong, Hoan Kiem, Hanoi. Regards, Mary

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Asked by Claudio Raupp Fonseca 10 months ago

Do you provide transfer from hotel in Hanoi to pier? how much for 3 people? at the end of the cruize we need to go to Hanoi Airport (HAN), can you arrange this transfer and how much mof 3 people? at what time do we arrive at airport (have a flight at 16:40) ?

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Answered by Bonnie 10 months ago

Dear Claudio Raupp, We can arrange a shuttle bus from Hanoi to cruise for you and its price is USD 18/person for one way. For the way back, you can take a private MPV from Halong to Hanoi airport and reach there around 2.00pm to take your flight at 4.40pm. The car's cost is USD 120 for 3 persons. Best regards, Bonnie

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Asked by Benjamin 10 months, 1 week ago

Grand Pioneers Cruise (formally Essence Grand) 2 day on the 3rd of oct

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Answered by Cindy 10 months, 1 week ago

Dear Benjamin, As I have checked, Grand Pioneers is still available on the 3rd of Oct and our offer is USD 430 for an ocean suite balcony for 2 persons + USD 35/person/bus round trip. Please let us know if you want to proceed with the booking. Best regards, Cindy

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Asked by JEONG JONGWON 10 months, 1 week ago

The hotel policy states that only 2 adults and 1 child can be booked, but I searched for 2 adults and 2 children and made a reservation. I wonder if that is possible. If 2 adults and 2 children are allowed in one room, I wonder if it is possible to request an extra bed in advance and how much it would cost.

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Answered by Melissa 10 months, 1 week ago

Dear Jeong, Thank you for your email and we can arrange for 2 adults + 2 children in 1 room depending on the room you want to book. Please let me know your trip date so I can send you the options. Best regards, Melissa

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Asked by Maria O’Brien 10 months, 1 week ago

Are pets allowed on the yacht? Or at least service dogs?

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Answered by Cindy 10 months, 1 week ago

Dear Maria O'Brien, I am sorry that pets are not allowed on this cruise and others, fyi. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

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Asked by Jamie 10 months, 2 weeks ago

I’m looking to book 3rd Nov 2024 for a 2 night 3 day cruise. I see there are cruises available everyday, if the ship doesn’t come back to port on the 2 night cruise how can people book to depart on consecutive days?

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Answered by Cindy 10 months, 2 weeks ago

Dear Jamie, Please be advised Grand Pioneers Cruiser consists 2 vessels. One vessel will be used for 3 day 2 night trips starting on odd days and the other one is for 2 day 1 night trips starting every day. Best regards, Cindy

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Asked by Benjamin 10 months, 2 weeks ago

Flying in to Haiphong on the 2nd of october can get a ride from there ? what time does the ship leave will be going on a 2 day

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Answered by Ellie 10 months, 2 weeks ago

Dear Benjamin, I would like to advise you that most cruise embark at 11.30 am to the pier. You can feel free taking the private car from halong bay to Cat Bi airport and you can expect to meet the airport around 13.00 pm. Regards, Ellie 

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Asked by Divyanshu Chopra 10 months, 2 weeks ago

Is there transfer directly from airport?

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Answered by Bonnie 10 months, 2 weeks ago

Dear Divyanshu Chopra, Thank you very much for contacting us. We can help arrange private car for your direct transfer from the airport to the cruise pier. Best regards, Bonnie (Ms.)

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Asked by Sean Alicante 10 months, 3 weeks ago

For the 2night 3 day cruise, does the boat go back to the port on the 2nd day to pick up new passengers? Or is it the same passengers throughout the whole trip?

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Answered by Cindy 10 months, 3 weeks ago

Dear Sean Alicante, Grand Pioneers Cruise has a consecutive trip in 3 days and 2 nights so it will not return to the port on the 2nd day. However, it is only available for 3 days, 2 night from Oct and on odd days. Best regards, Cindy

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Asked by Avril Ferguson-Taylor 10 months, 3 weeks ago

Hi there, does the shuttle service pick up guests from the Sofitel Metropole Hotel? Thanking you.

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Answered by Mary 10 months, 3 weeks ago

Dear Avril Ferguson-Taylor, The shuttle bus does pick up at Sofitel Metropole Hotel. Should you need more assistance, feel free to contact us. Regards, Mary

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Asked by Kenny 10 months, 4 weeks ago

Hi, we have four adults and would like to stay in the same room. May I ask if it's possible to book the Ocean Suite Triple and add an extra rollaway bed? Thank you

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Answered by Cindy 10 months, 4 weeks ago

Dear Kenny, Please be advised it is very cramped if an extra rollaway bed is added in the Ocean Suite Triple. Can you please take 2 interconnecting rooms instead? Or you can consider Capella Cruise instead with a Sky Family Suite with 1 double bed + 2 single beds for 4 persons. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

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Asked by Nick 11 months ago

Questions about kids on the boat. We are planning 3 nights on boat. Is the pool heated and when are kids able to swim? Do you provide life jackets that fit 3 year old and 5 year old kids? What is the kid room or club? Do you guys babysit for parents? Also, can kids join all adult events such as caves, islands, kayak?

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Answered by Cindy 11 months ago

Dear Nick, I would like to answer your questions below:

- Pool is 4 seasonal pool with the highest temperature being 38 degrees Celsius. Opening time is from 6.30am to 9.30pm but you need to take care of your kids when they are swimming. 

- Life jackets fit 3 years old and 5 year old kids as well. 

- The kid club includes a slide, ball room, and Vietnamese anime...

- There is no babysit service on the boat so you need to take care of your kids yourself.

- Yes, the kids can join all adult activities such as cave visiting, kayaking...

However, please be advised Grand Pioneers provide itinerary for max 2 nights. If you want to take a 3 night trip, the itinerary will be repeated.

Should you have other questions, please let me know.

Best regards,
Cindy

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Asked by Tom Ewigleben 11 months ago

Can you please describe the differences between the Veranda and Executive suites? Thank you!

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Answered by Cindy 11 months ago

Dear Tom Ewigleben, Please be advised the Veranda and Executive suites are different on the location. Veranda Suite is on the 2nd floor and Executive Suite is on the 3rd and 4th floor. Best Regards, Cindy

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Asked by Hannah Kang 11 months, 2 weeks ago

Hello, I'm looking into paying for additional transportation service, pick up from our hotel in Old Quarter and be dropped back. Is the private car that can fit up to max of 4 adults + 4 luggage price ($180) for the one way or is it for the round trip?

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Answered by Phoebe 11 months, 2 weeks ago

Dear Hannah, I am pleased to advised that our private car can fit 4 adults + 4 luggages thus kindly have no worries. My best regards, Phoebe

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Asked by Pam Gouw 11 months, 3 weeks ago

For the 2 day 1 night cruise is there time to go kayaking during this trip? I looked at the itenirary and didn’t see anything on kayaking. Thanks, Pam

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Answered by Bonnie 11 months, 3 weeks ago

Dear Pam, At Luon Cave, you can use bamboo boat or kayaking (both are included) so this is the time for kayaking if you choose this option. Should you have any questions, please do not hesitate to contact us. Best regards, Bonnie (Ms.)

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Asked by Vicky Cunningham Pilcher 11 months, 3 weeks ago

Hi - is there an option to go kayaking on the 2 day 1 night cruise?

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Answered by Phoebe 11 months, 3 weeks ago

Dear Vicky, Thank you for your inquiry! I would like to advise you that kayaking is included in the 2days program of Grand Pioneers Cruise. Should you have any further questions, kindly do let me know. Phoebe

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Asked by Sanjeev Mishra 11 months, 3 weeks ago

Can you give me the best quote for 2 adults for 3daye and 2 night package from 6th Dec 2024.

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Answered by Mary 11 months, 3 weeks ago

Dear Sanjeev, We have sent you the detailed support via email. Please check it and let us know if you want to proceed further. Regards, Mary

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Asked by William Bexfield 11 months, 3 weeks ago

Is smoking allowed on the room balcony?

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Answered by Quan 11 months, 3 weeks ago

Dear William, I would like to inform you that smoking is allowed on the balcony but it is absolutely prohibited in your room and common area. Regards, Quan

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Asked by Tiffany Yeh 11 months, 3 weeks ago

Is there accessible cabin?

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Answered by Phoebe 11 months, 3 weeks ago

Dear Tiffany, I would like to advise you that La Siesta Super Yatch is changed name to Grand Pioneers Cruise and they do offer cruising service everyday. Regards, Phoebe

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Asked by Janella Salas 11 months, 4 weeks ago

Hello I wanted to see if my transaction went through for my booking. I also wanted to ask what is the luggage allowance?

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Answered by Melissa 11 months, 4 weeks ago

Dear Ms. Janelle, Thank you for your email and may I know your booking iD? I run a search with your email and can't seem to find it. There is no limit for luggage although it may be better to leave the bigger one at your hotel in Hanoi as carrying them on and off board can be somewhat inconvenient for your trip. Best regards, Melissa

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Asked by kyle chang 1 year ago

Hello I want to book a two days one night trip with shuttle bus from Hanoi for 2. One will be going back to Hanoi. But I am going to Ho Chi Minh city the day I am leaving. Is it possible to arrange a transportation to Hai Phong airport for me so I can safe some times on transportation. If so what departure time will be safe for me to book. Thank you very much.

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Answered by Bonnie 1 year ago

Dear Kyle Chang, Shuttle bus can only pick-up and drop-off in Hanoi Old Quarter area but we can help arrange a private car from Halong to Hai Phong Airport, you will arrive at Hai Phong Airport at about 12:30-13:00 so you can consider booking a flight after 3pm to HCMC. Should you need further information, please do not hesitate to contact me. Best regards, Bonnie (Ms.)

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Asked by Naomi Hawley 1 year ago

Please send me a cruise map and the meal menu for the 1N2D? Is there a shop we can buy a snack and drink on board? Thank you!

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Answered by Annie 1 year ago

Dear Naomi Hawley, Please help me to find the cruise's itinerary and menu I sent to your mail. I am sorry that the cruise does not offer snack on boat, however, you can surely purchase drink there. Best regards, Annie (Ms.) 

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Asked by Bruce 1 year ago

Please quote me for 12 people, 6 rooms for Ocean Suite Balcony on 2024/12/31, and whether one of them can accommodate 2 adults and 3 children under 8 years old. As well as the price of round-trip transfers from Hanoi. Tks~

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Answered by Bonnie 1 year ago

Dear Bruce, Thank you very much for contacting us. It would be so helpful if you could share the number of adults and children and children's ages so we can send you the offer accordingly. We look forward to hearing from you soon. Best regards, Bonnie (Ms.)

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Asked by Hai Vo 1 year ago

Price for 3 days 2 nights including airport transfers for family of 4 includes 2 kids age 7 and 9

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Answered by Hong 1 year ago

Dear Mr. Hai Vo, We have well received your inquiry. Please share your travel date so we can check and send you our best offer. We look forward to hearing from you soon. Best regards, Hong (Ms.)

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Asked by JIHYE 1 year ago

Please let me know if I can use a room for 3 adults and 1 child (10 years old)

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Answered by Annie 1 year ago

Dear Jihye, If your child can share the bed with you, you can consider the Ocean Suite Triple cabin. Otherwise, please kindly consider taking 2 rooms. Best regards, Annie (Ms.)

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Asked by Min 1 year ago

Is there a spa in the Cruise? And may I see the menu, please?

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Answered by Annie 1 year ago

Dear Min, There is spa onboard and I already sent you the spa menu for your reference. If you have any other inquiries, please let me know. Best regards, Annie (Ms.)

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Asked by Ho Thì Nhan 1 year ago

Hi , our family have 4 people , can we book a cabin for 4 adult ? And 3 days , 2 night , it mean we just stay all time on the cruise or the cruise will stop some place for us visit . Thank you

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Answered by Annie 1 year ago

Dear Ho Thì Nhan, I am sorry that almost all the cruises do not offer room for 4 people so you can consider 2 rooms connecting. Yes, there will be different activities while you are on the boat. You can choose to stay on the boat, or join the excursions. Best regards, Annie (Ms.)

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Asked by Elizabeth 1 year ago

Hi, is participation in activities/excursions required or are guests able to spend time on the boat and relax instead? Also, is there an elevator on board?

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Answered by Bonnie 1 year ago

Dear Elizabeth, Thank you very much for contacting us. Grand Pioneers Cruise has elevator. If you do not want to join any part of the itinerary, you can stay on the boat and relax. Should you need any further assistance, please feel free to contact us. Best regards, Bonnie (Ms.)

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Asked by Brandon 1 year, 1 month ago

Hello, How does the Free 60' massage work? Is it a single massage per cabin? If I book 2 cabins, that is 2 massages, or is it per person?

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Answered by Bonnie 1 year, 1 month ago

Dear Brandon, Free 60' massage is for spa in Hanoi and it is offered per person. We will send you the spa voucher upon booking confirmation so you can use it at a reputable spa in Hanoi (La Flora Spa). Should you need further assistance, please do not hesitate to contact us. Best regards, Bonnie (Ms.)

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Asked by Asim 1 year, 1 month ago

Is this price for two people?

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Answered by Bonnie 1 year, 1 month ago

Dear Asim, We are offering price from 420USD/cabin for 2 persons for Grand Pioneers Cruise. Please feel free to let us know your preferred cabin type and travel date so we will send you our best offer. Should you need any further information, please do not hesitate to contact us. Best regards, Bonnie (Ms.)

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Asked by Matthew 1 year, 1 month ago

For family of 2 adults plus 2 children (8 and 5), is it possible to connect essence room to another room type? If so which room type has such an option? If not directly connecting can you suggest a room type that is close by on the boat to the essence rooms?

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Answered by Bonnie 1 year, 1 month ago

Dear Matthew, An Essence Suite can connect an Essence Suite. If you prefer a cabin next door to an Essence Suite, an Executive Suite is the option. I remain at your disposal for any further information you might need. Best regards, Bonnie (Ms.)

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Asked by Brunthini Yoheswaran 1 year, 1 month ago

Does this boat have activities for children? Is the shuttle bus from Hanoi Old quarter included in the price?

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Answered by Annie 1 year, 1 month ago

Dear Brunthini Yoheswaran, I am sorry that the cruise does not offer separate activities for children. However, if your child is not too small, he/she can join all the activities with you. We now have a summer promotion from May to September, which is US$ 470/Ocean Suite cabin for 2 persons including shuttle bus round trip. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

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Asked by Ainuddin Noordin 1 year, 1 month ago

My wife and I are Muslims - so we don't eat pork products nor drink alcohol: we also don't eat food prepared with alcohol my wife is also gluten and shellfish intolerant would the selection of food onboard take our dietary restrictions into account?

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Answered by Annie 1 year, 1 month ago

Dear Ainuddin Noordin, Please kindly not worry as the cruise organizer will take care of your dietary requirements. Best regards, Annie (Ms.)

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Asked by Sharad Narvekar 1 year, 2 months ago

Can I have pick up in Hanoi , spend 1 night in Halong bay & & fro Bach in Hanoi next day — 31st May — 1st June

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Answered by Bonnie 1 year, 2 months ago

Dear Sharad Narvekar, Thank you very much for contacting us. We can help arrange pick-up 1 day earlier than your cruise date and on your cruise date, you can take a taxi from your hotel in Halong to the cruise pier to join the cruise. Regards, Bonnie (Ms.)
 

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Asked by Jennie O Tieu 1 year, 2 months ago

Is the free 60' foot/body massage per cabin or per adult? We have 5 adults and would like 3 cabins with balcony.

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Answered by Bonnie 1 year, 2 months ago

Dear Jennie, Thank you very much for contacting us. The spa voucher is "60 minute foot/body massage at a reputable spa in Hanoi" and it is 60 minute massage for each person booking this cruise with us. The voucher will be sent to you together with the cruise voucher once booking is confirmed. Regards, Bonnie

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Asked by Huy 1 year, 2 months ago

Hi - what are the room options for 2D1N on the 15th July for 2 adults and 2 children (8 and 10 year olds). Thank you.

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Answered by Bonnie 1 year, 2 months ago

Dear Mr. Huy, Your family can take 2 cabins next door if they are Ocean Suites, or 2 cabins connecting if they are Veranda Suites, Executive Suites and Essence Suites. You can also take 1 cabin if you prefer The Owner's Suite. Should you need further information, feel free to contact us. Best regards, Bonnie (Ms.)

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Asked by Avril Taylor 1 year, 2 months ago

Hi there, is pick-up from hotel included please (Metropole Sofitel)? Thank you.

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Answered by Bonnie 1 year, 2 months ago

Dear Abril Taylor, We have shuttle bus round trip (Hanoi-Halong-Hanoi) for Essence Grand Cruise at 35 USD/per person/round trip apart from cabin cost. Pick-up and drop-off can surely be at Sofitel Metropole Hanoi. Should you need further assistance, please feel free to let me know. Best regards, Bonnie (Ms.)

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Asked by Jon 1 year, 2 months ago

I am considering a 2D1N Halong Bay cruise. Is Essence Grand wheelchair friendly? Does it have elevator? Thanks

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Answered by Annie 1 year, 2 months ago

Dear Jon, Yes, all of the cruises welcome people with wheelchairs, especially Essence Grand Cruise has an elevator so it will make it easier for you to move around. Best regards, Annie (Ms.)
 

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Asked by DUC TON 1 year, 3 months ago

I will be in Ha Noi Center (Hoan Kiem District) and will need transportation from HaNoi to HaLong. Is there a meeting place for bus picking up? Or I just give my Hotel address?

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Answered by Annie 1 year, 3 months ago

Dear Duc Ton, Please note that the bus can pick you up at your hotel if it is located in the Old Quarter. Please let me know if you have any other inquiries. Best regards, Annie (Ms.)

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Asked by Paul 1 year, 3 months ago

Am interested in booking. Where is says disembarkation at 10:45 on the final day, what is a realistic time we'll be able to get to Hanoi airport? Wanting to book onward flights. Thanks

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Answered by Bonnie 1 year, 3 months ago

Dear Paul, Thank you very much for contacting us. If you share our bus on return Halong - Hanoi, the drop-off time in Hanoi centre (Hanoi Old Quarter area) is around 2:30pm and we can help extend the ride to Hanoi Airport (extra cost applicable) so you will reach the airport by 3:00-3:30pm. You can book your onward flight after 4:30pm if it's domestic flight, after 5:30pm if it's an international flight. Should you need any further assistance, please feel free to contact us. Best regards, Bonnie (Ms.)

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Asked by Natasha Marques 1 year, 3 months ago

Hello, We would like to book a 3 nights/ 2 days cruise leaving on 03/06. I just wanted to confirm this is available? I ask because this website lets me choose whichever date I prefer but I am assuming the boat will not on port every day, as it will be in the middle of a cruise? Also, we will be based in Halong Bay for departure but would need to go to hanoi at the end of the cruise, would the free transfer be available for the return trip to Hanoi 05/06 ?

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Answered by Annie 1 year, 3 months ago

Dear Natasha Marques, I am sorry that the cruise is available for Executive Suite cabin on your travel date only and it is US$ 1090/cabin. Otherwise, if you can change your trip to Jun 2, the Ocean Suite cabin is still available at US$ 790/cabin. The transfer costs US$ 18/person/shuttle bus one way. The cruise will operate 3 days 2 nights on every day as on the second day, they will use a day boat for activities in further areas. Actually this is how almost all the cruises in Halongbay operate at the moment. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
 

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Asked by Johnny 1 year, 3 months ago

Hello I'm curious about the extra service, Hanoi pickup service Is the vehicle a limousine or a mini-bus?

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Answered by Bonnie 1 year, 3 months ago

Dear Johnny, Thank you very much for contacting us. The shuttle bus for Essence Grand is limousine bus in order to bring guests more comfort. Should you need further assistance, please feel free to ask. Have a great day! Best regards, Bonnie (Ms.)

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Asked by Shamveel Mohammed 1 year, 3 months ago

Hi, I wanted to do the cruise on 24th April (2 days 1night) do you have any special promotion on the room with the balcony to include transfer to and from Hanoi?

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Answered by Annie 1 year, 3 months ago

Dear Shamveel Mohammed, You can consider Ocean Balcony (partial view) at US$ 470/cabin or Veranda Suite at US$ 550/cabin including shuttle bus round trip. This promotion lasts until 30 Apr 2024 and depends on room availability. Should you need further information, feel free to ask us. Regards, Annie (Ms.)

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Asked by Shamveel 1 year, 3 months ago

Do you have unlimited room service?

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Answered by Annie 1 year, 3 months ago

Dear Shamveel, I am sorry to inform you that Essence Cruise does not offer room service. I hope it is not a problem for you? Please let me know if you have any other inquiries. Best regards, Annie (Ms.)

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Asked by katia ponomareva 1 year, 3 months ago

Hi, your itinerary for 3 days is not showing up - can you please list what's included?

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Answered by Mary 1 year, 3 months ago

Dear Katia Ponomareva, The 3-day itinerary includes climbing at Sung Sot Cave on Day 1; kayaking at Dark - Bright Cave area, swimming at Ba Trai Dao Beach, visiting pearl farm on Day 2; and taking a bamboo boat trip at Luon Cave area on Day 3. Should you need further information, please feel free to contact us. Regards, Mary.

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Asked by Kenny wong 1 year, 3 months ago

hi may i know what time specifically is the embarkment on day 1? and will there be free transport to & from pier?

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Answered by Annie 1 year, 3 months ago

Dear Kenny Wong,

Thank you for contacting us. The check in time is 11:30 and the cruise will leave at around 11:30 - 12:00. At the moment, we now have spring promotion until April 2024, which is US$ 450/Ocean Suite cabin including shuttle service round trip for 2 persons. Please let me know if you need further information.

Best regards,
Annie (Ms.)
 

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Asked by Lisa Couper 1 year, 3 months ago

Hello, we are wanting a price for the 2D1N tour on the Essence Grand for Monday September 9, 2024 1 room x 2A, 1 room x 3A (2A and child aged 15) do you have family rooms? Also please include cost for transfers from Hanoi - please send all available options and pricing in AUD to my email address please. Thanks so much

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Answered by Annie 1 year, 3 months ago

Dear Lisa Couper, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Please kindly find our offer as follows:

Ocean Suite for 2 persons: US$ 480/cabin including shuttle bus round trip (~ AU$ 735)
Ocean Suite Triple for 3 persons: US$ 720/cabin including shuttle bus round trip (~ AU$ 1103)

Or you can consider 2 Veranda Suite connecting & extra bed at US$ 1350 including shuttle bus round trip (~ AU$ 2069). I hope to hear from you soon and please let me know if you have any other inquiries.

Best regards,
Annie (Ms.)
 

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Asked by Ronald Rosenblum 1 year, 4 months ago

Do you provide transportation from Hanoi? What time is the departure Saturday morning? What time is the Completion on Monday and do you provide transportation back to Hanoi?

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Answered by Annie 1 year, 3 months ago

Dear Ronald Rosenblum, Thank you for your email. For Essence Grand Cruise, we now have the spring promotion at US$ 450/cabin including shuttle bus Hanoi - Halong - Hanoi. The bus will pick you up at around 8:15 - 8:45 AM and you will return to Hanoi Old Quarter at around 2:30 - 3:00 PM. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
 

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Asked by Luis B 1 year, 4 months ago

Hello, looking to book the 2D1N tour in the Essence Grand in Ha Long bay. Can you please send the detailed itinerary for the tour? They seem to have different variances on other websites. Thank you

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Answered by Mary 1 year, 4 months ago

Dear Luis B, Thank you for contacting us. We have sent you an email with a detailed itinerary. Please check it and let us know if you have further inquiry. Regards, Mary.

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Asked by Sek Joung 1 year, 4 months ago
Hello, I just wanted to enquire whether there was a 3 day/2 night trip departing on 30th April 2024? Thank you.
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Answered by Annie 1 year, 4 months ago
Dear Sek Joung, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Can you please share with us the number of passengers in your group in order for me to assist you better? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Chetan Ruia 1 year, 4 months ago
Hey, I had a few questions. 1) Is vegetarian food available on board? 2) Kindly advise exact reporting time, departure time and arrival time. 3) Can we report directly at the cruise departure termial instead of Hanoi?
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Answered by Annie 1 year, 4 months ago
Dear Chetan Ruia, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Yes, vegetarian meals are surely available on board and you can join the trip from Halong as the transfer from Hanoi is just an optional service. I have sent you the cruise's detailed itinerary via email. May I know your travel date and group size in order for me to check the availability accordingly? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Jonathan Nguyen 1 year, 4 months ago
Hi there, is it possible to have a private shuttle go from Ha Noi - Ha Long Bay - Hai Phong? We were planning on booking a flight out of Hai Phong after the cruise.
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Answered by Annie 1 year, 4 months ago
Dear Jonathan Nguyen, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. We offer a private car Hanoi - Halong - Hai Phong at US$ 140/sedan car for 2 persons. May I know your travel date in order for me to check the availability accordingly? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Nathan Arnold 1 year, 4 months ago
Is there a spa on the boat? And is the pool heated? Do all rooms come with a bath? Are food and drinks included?
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Answered by Cindy 1 year, 4 months ago
Dear Nathan, Thank you for your email! We are so happy to hear from you! I would like to answer your questions. (1) Yes, there is a spa on the boat. (2) Yes, the pool is heated. (3) Not all rooms come with a bath. Most of the rooms have standing showers only. (4) Foods are included but drinks are not included. Best regards, Cindy
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Asked by Crystal 1 year, 4 months ago
Does shuttle bus from Hanoi to Ha Long Bay make any stop at sales sites like pearl store? If so, can we request to skip it? Thanks.
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Answered by Annie 1 year, 4 months ago
Dear Crystal, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. The shuttle bus will have a break on the way, it may be at a pearl store or mini market. It is not only a sales site but also a break for the driver and the other guests to take a break and go to the toilet as well so I hope you understand it. If you want to go straight without a break, please kindly consider a private transfer instead. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Abhishek Jain 1 year, 4 months ago
Hello, We are planning for cruise stay,could you please confirm if you are operating shuttle bus service from hanoi old quarter to halong bay and halong bay to airport and what would be the cost?
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Answered by Annie 1 year, 4 months ago
Dear Abhishek Jain, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. We offer shuttle bus Hanoi - Halong - Hanoi at US$ 35/person and connecting car to the airport at US$ 20/sedan car for 2 persons. You can reach the airport at around 3:00 - 3:30pm. May I double check your flight time and if it is domestic or international? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by sanchit sahni 1 year, 4 months ago
My partner and I are planning to celebrate our anniversary with a 3-day/2-night cruise in Ha Long Bay,. Could you please provide information on the current itinerary for the 3D/2N cruise on Feb. 12th and how is the weather at that time? Additionally, we would like to inquire about the shuttle service from Hanoi to Ha Long Bay. Could you please share details regarding the availability, schedule, and cost of the shuttle service? As this trip holds special significance for us, we are curious if you offer any special services or packages for anniversary celebrations. We would greatly appreciate it if you could provide details on any romantic or celebratory offerings you have for such occasions.
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Answered by Annie 1 year, 4 months ago
Dear Sanchit Sahni, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. We have sent the cruise's itinerary to your mail. Please kindly check it. Our offer for Essence Cruise is US$ 810/Ocean Suite cabin with US$ 35/person for shuttle bus round trip. For your anniversary, the cruise organizer will decorate your room a bit. In case you need further arrangements, please let me know accordingly. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Sebastian 1 year, 4 months ago
Hi, I was wondering if there is any availability for a 3D/2N cruise from 12/30/2023-01/01/2024? Also, I would like to know if the extra charge for December 31st includes any type of dinner or New Year's celebration. Thank you so much.
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Answered by Annie 1 year, 4 months ago
Dear Sebastian, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. I am sorry to inform you that all of our cruises including Essence Grand Cruise are booked out for 3 days 2 nights trip on Dec 30 already. May I ask if you can change your trip, or consider a 2 days 2 night trip instead? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by youssef 1 year, 4 months ago
Hi, I would like to know whether you operate 2 days and 1 night in February 2024
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Answered by Cindy 1 year, 4 months ago
Dear Youssef, Thank you for your email! Please be advised the Essence Cruise is operating now so you can book a 2 day and 1 night trip in Feb 2024 for sure. Should you have any further questions, please do not hesitate to contact us. Best regards, Cindy
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Asked by Muskan 1 year, 4 months ago
Hi, in the one night cruise, when would we visit the titov island? on the first day in afternoon/evening with Sung sot cave or on the second day in the morning with luon cave?
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Answered by Halongbaytours Team 1 year, 4 months ago
Dear Muskan, Thank you for your question. The most updated itinerary does not include Titov Island anymore. For 1-night itinerary, you will visit Sung Sot Cave on the first day and Luon Cave on the second day. Regards, Halongbaytours Team
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Asked by Stacy Ly 1 year, 4 months ago
Hi, I am planning to book a 2 nights/3 days trip for our family (3 adults). Besides 3 single beds option, is there any other option for a bigger room? We prefer 1 room. Can we book 1 suite with a rollaway bed?
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Answered by Annie 1 year, 4 months ago
Dear Ms. Stacy Ly, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Essence Grand Cruise offers Ocean Suite Triple cabin for 3 persons, can you please consider it here: https://www.halongbaytours.com/cruise/la-siesta-superyacht/3-days-2-nights.html May I know your travel date so that I can check the availability accordingly? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Alvin Mak 1 year, 4 months ago
hi, i want to book in mid-november 2023, the curise is opened yet? seems all photos are not real.
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Answered by Cindy 1 year, 4 months ago
Dear Alvin, Thank you for your email! We are so happy to hear from you! Please be advised that Essence Grand will be officially opened from 3 November so can you please let me know your travel date to check availability? Please see a few real photos attached and we will update the photos soon when the cruise sent us. Best regards, Cindy
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Asked by peter 1 year, 4 months ago
Hi, when will the ship open, please? I booked the trip on 15/11 but I am worried that your ship is not yet opened. Thank you.
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Answered by Annie 1 year, 4 months ago
Dear Mr. Peter, Thank you so much for contacting us! Essence Cruise will operate in the beginning of this November thus please kindly not worry if your travel date is on the 15th. If you need further information, please do not hesitate to contact us! Best regards, Annie (Ms.)
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Asked by Chrystopher 1 year, 4 months ago
Hi Team, We are looking to book a 3day/2night cruise. What is the best way to book this please? Can you please assist us with pricing and avaiability for 31/12/2023 - 02/01/2024? Thank you.
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Answered by Cindy 1 year, 4 months ago
Dear Chrystopher, Thank you for your email! We are so happy to hear from you! Please be advised Essence Grand only runs 3 day 2 night trip from 1 Jan 2024 so can you please change your travel dates one day later from 1 Jan to 3 Jan? Or if not, can you please consider another cruise? Looking forward to hearing from you! Cindy
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Asked by Chervonne Ang 1 year, 4 months ago
Hi, I would like to enquire the following: 1. Is it possible to do Ti To island as well - How much additional will that be? 2. Is it possible to disembark at Lan Ha as I intend to stay over at Cat Ba? Will there be a price difference in that since we are disembarking midway? Thank you.
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Answered by Cindy 1 year, 4 months ago
Dear Chervonne, Thank you for your email! We are so happy to hear from you! Please be advised that Essence Grand Cruise includes Titop island in the itinerary already without extra charge. However, this cruise departs/disembarks from Tuan Chau and goes through the route of Halong Bay so it is not possible to drop you off at Cat Ba island. You will need to go back to Tuan Chau Marina then take a ferry to Gia Luan pier. If you want to stop at Cat Ba, you can take a cruise that goes to Lan Ha Bay such as Stellar of the Seas, Elite of the Seas, Capella, Heritage Cruise Binh Chuan... and the cruisers can arrange a drop off at Gia Luan pier on Cat Ba island for you (with/without extra charge subject to each boat). I hope my information is helpful for you and please let me know if you have any questions. Best regards, Cindy
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Asked by Duy Thanh 1 year, 4 months ago
Hi I am looking to book for the end of December. Will this cruise be in operation by then?
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Answered by Cindy 1 year, 4 months ago
Dear Mr. Duy Thanh, Thank you for your email! Please be advised that Essence Grand will be officially operated from Nov so you can surely book it for the end of December. Can you please share with us more details about your trip plan for me to better assist? Best regards, Cindy
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Asked by Kristy 1 year, 4 months ago
Can I book a one-way transport back to Hanoi after the cruise? I don’t need round trip as I’m flying into Halong Bay
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Answered by Lily 1 year, 4 months ago
Dear Kristy, Thank you so much for contacting us! Yes, we can surely arrange a one-way transfer Halong - Hanoi for you at USD 20/ person, thus kindly no worries! Should you have any questions, please do not hesitate to contact us! Best regards, Lily
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Asked by Marco Jacobs 1 year, 4 months ago
Hallo, wir planen eine Reise für Mitte-Ende November 2023, bitte teilen Sie mir mit ob der Bau des Schiffes 100 % im Zeitplan liegt und die ersten Reisen, wie geplant ab 01.10.2023 stattfinden werden, damit wir uns auf eine Reise mit dem neuen Schiff freuen können. Gruß Marco
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Answered by Lily 1 year, 4 months ago
Dear Marco, Thank you for contacting us and we are very happy to hear from you! I confirm that the Essence Grand expects to start operating on October 15, 2023. May I also know your specific travel dates and how many people will travel so we can check availability for you? Best regards, Lily
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Asked by Noah Pham 1 year, 4 months ago
You mentioned that on day 2 "you will take a rowing boat to discover some amazing destinations and enjoy off-deck activities". In the itinerary, it said "a transfer boat will pick you up from Essence Grand Superyacht for a morning cruise", not a rowing boat. Are passengers transferred to this boat by tenders? Thank you!
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Answered by Lily 1 year, 4 months ago
Dear Noah, Thank you for contacting us! Please be advised that on the 2nd day of a 3-day tour, you will be transferred to a transfer boat for off-deck excursions in the morning and come back to the Essence Grand in the afternoon same day. During the excursions, you can join fun activities such as kayaking, boat rowing,... to explore the attractions; boat rowing is one of the activities that you can join for the exploration. I hope the information is helpful to you! Should you have any questions, please do not hesitate to contact us! Best regards, Lily
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Asked by mishi 1 year, 4 months ago
Can i also have the dinner in my room or only breakfast ?
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Answered by Lily 1 year, 4 months ago
Dear Mishi, Thank you for your questions and we are very happy to hear from you! Regarding your question, yes you can have a private dinner in your own room on request. Should you have any further questions, please do not hesitate to contact us! Best regards, Lily
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Asked by Raj Kumar Rungta 1 year, 4 months ago
Hi, your cruise looks great. We are arriving at Ha Long Bay on 5th Sept, 2023 by 3 pm directly from Hanoi Airport. We require to reach back to Hanoi on the 7th Sept, 2023 by late afternoon. Would like your advice on how to go ahead with the bookings.
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Answered by Lily 1 year, 4 months ago
Dear Raj, Thank you for contacting us. Please be advised that Essence Grand cruise does not operate on your date yet and it will operate from 1 Oct 2023. Thus, may I know how many people will travel so we can advise you on other cruise options? Should you have any questions, please do not hesitate to contact us! We look forward to hearing from you soon! Best regards, Lily
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Asked by mishi 1 year, 4 months ago
Where will the boat dock for the night? halong bay or Bai Tu Long? will it be anchored in the same place for 3d2n cruise?
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Answered by Lily 1 year, 4 months ago
Dear Mishi, Thank you for contacting us and we are very happy to hear from you! According to the cruise itinerary, Essence Grand will dock in Halong Bay for both nights of a 3-day cruise. Should you have any questions, please feel free to contact us! Best regards, Lily
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Asked by Anna Mennl 1 year, 4 months ago
Do I understand it correct, that in case of an 3day/2nights cruise it is not possible to be on the mother boat on the 2nd day? Best regards Anna
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Answered by Lily 1 year, 4 months ago
Dear Anna, Thank you for your question and we are so happy to hear from you! On the 2nd day of the 3D2N cruise, you will take a rowing boat to discover some amazing destinations and enjoy off-deck activities. The mother boat will travel and pick up new passengers of the 2D1N cruise; you can still choose to stay on the mother boat but the activities will be repeated, so you may feel bored. You will come back to the main boat at around 16:15. Should you have any further questions, please do not hesitate to contact us! Best regards, Lily
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Asked by Linda Phan 1 year, 4 months ago
Hi, Could you please let me know if you have non-smoking cabins with balcony, and if so, which ones are they? Thanks!
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Answered by Cindy 1 year, 4 months ago
Dear Linda, Thank you for your inquiry! We are so happy to hear from you! Please be advised that all the cabins on the cruise are non-smoking so please no worries. Should you have any other questions, please do not hesitate to contact us. Best regards, Cindy
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Asked by Claire 1 year, 4 months ago
How much are roundtrip transfers from Hanoi?
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Answered by Jennie 1 year, 4 months ago
Dear Claire, Thank you for your email. Regarding your question, the shuttle bus round trip Hanoi - Halong - Hanoi is USD 40/person. However, please be advised that the Essence Grand Cruise is not yet operated until 1 July so may I know what date you are going to start your trip? Should you need more information please let me know Best regards, Jennie
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Asked by Nghiem Phan 1 year, 4 months ago
Hi, is there kayaking for the 2 days and 1 night?
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Answered by Helen 1 year, 4 months ago
Dear Nghiem, Thank you for your email. Yes, Essence Grand (La Siesta Superyacht) will include kayaking for 2 days and 1 night. If you have any questions, please do not hesitate to contact us. Best regards, Helen
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Asked by Simon 1 year, 4 months ago
Hi, for the transfer, can you pick up from Intercontinental Hanoi Landmark 72 and drop off at Hanoi airport? Thanks.
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Answered by Lily 1 year, 4 months ago
Dear Simon, Thank you for contacting us and we are so happy to hear from you! Please be advised that the shuttle bus only picks up and drops off clients at hotels in the Hanoi Old Quarter and your hotel is out of the area. Thus, you can take a taxi to our office at 72 Hang Trong to be picked up by the shuttle bus, OR if you need a private car transfer, please let us know. After the cruise, we can help arrange you a private car to get straight from the cruise pier to the Hanoi Airport. Please let us know if you have any further questions! Best regards, Lily
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Asked by Anna Mennel 1 year, 4 months ago
Hello, We would need a transfer from Hanoi Old Town to Halong and a transfer after the cruise direct to the airport. What would be the cost for the transfer? Many thanks Anna
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Answered by Lily 1 year, 4 months ago
Dear Anna, Thank you for contacting us! Regarding the transfer, you can book the shuttle bus Hanoi - Halong - Hanoi at USD 40/ person: (1) Pick-up: the bus will pick you up at hotels in the Hanoi Old Quarter; (2) Drop-off: after the cruise, you will still join the bus to Hanoi and get off at a midpoint in Hanoi (Aeon Mall Long Bien), then our private car will take you to the Hanoi Airport at an extra charge of USD 10/ person. You will reach the airport at around 3.30 pm. Please also let me know if you want to book this! We look forward to hearing from you! Best regards, Lily
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156 Customer reviews for Grand Pioneers Cruise

9.8
Excellent
Based on 156 reviews
Score breakdown
Cruise quality
9.9
Food/Drink
9.8
Cabin quality
10.0
Staff quality
10.0
Entertainment
9.5
Traveler rating
  • Outstanding: 70
  • Excellent: 85
  • Good: 1
Traveler type
  • Family with children: 26
  • Groups of friends: 16
  • Mature couples: 64
  • Solo travellers: 3
  • Young couples: 47
Comments are provided by customers who have previously taken this cruise trip
Guest reviews
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  • Lowest
Putri Ayu Lestari
Indonesia
19-04-2025
Mature couples
Outstanding
Well organized tour from start to finish. The pick up in Hanoi and welcome at the port were smooth. The staff always made sure we all informed of tour and felt comfortable. Diverse facilities and activities onboard. The bay view was superb. Highly recommended.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
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YES 1
Kevin Patrick Jackson
US
11-04-2025
Family with children
Outstanding

Our family spent 1 night on Grand Pioneers. The vessel was large and luxurious like a floating 5-star hotel. The activities and facilities were suite for all ages. Spa and kid room were excellent for families. Halong Bay was gorgeous. Cant miss it in Vietnam.

Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
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YES 3
Fernando
Spain
07-04-2025
Young couples
Excellent
What a memorable trip. Grand Pioneers Cruise is new and modern. All facilities are great. The team is very courteous and accommodating. We love the food and room very much. Highly recommended.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
9.5
Cabin quality
10
Show ratings
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YES 5
Oliver Kowalski
Poland
02-04-2025
Young couples
Outstanding

A surprising gift I gifted to my fiancée - Grand Pioneers cruise. The staff made it extra special. They prepared some little surprises during dinner, amazing. It was a memorable experience. Friendly staff. Amazing scenery surrounded us, we could enjoy these views from every angle on the ship. Really appreciate the staff (Nick, Lucy, Tony, Tom), totally worth the money.

Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
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YES 3
Ava Lindberg
Sweden
28-03-2025
Young couples
Outstanding
Worth 100000/10. The best service quality we have known. Excellent food, diverse and attractive menu, we especially like quanninh seafood. Every space on the boat is spacious and clean.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
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YES 2
Ethan Williams
Canada
25-03-2025
Young couples
Outstanding
To begin with, we were picked up by a VIP limousine. The driver went inside the hotel lobby to pick us up and dropped us off in front of the waiting lounge after a journey of approximately 2.5 hour driving. We couldn't believe how beautiful the ship was, it must be a super yacht. The whole interior and design were completely different from what we had ever experienced. I really appreciated the effort of the staff as they tried to do their job well while always keeping a smile on their faces. All the activities were planned wisely, they always knew the perfect time to start an activity. I wish I could extend my trip for another night instead of 2D1N as originally planned.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
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YES 3
Chiara De Luca
Italy
21-03-2025
Mature couples
Excellent
We had a great choice on this ship. Everything was planned wonderfully. Delicious food, beautiful scenery, the experience was second to none. The cruise manager guy approached us and did so much to help. Felt like we were special guests. Really loved this trip.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
9
Cabin quality
10
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YES 4
Nathaniel Bennett
UK
18-03-2025
Mature couples
Outstanding
Grand Pioneers is a cut above all other options in Ha Long Bay. The waiting lounge is very modern, clean and staff are very professional. Cruise manager is very friendly, restaurant manager she tried to accommodate us. What a great experience, really recommend.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
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YES 3
Tanaka Hiroshi
Japan
12-03-2025
Young couples
Excellent

Best service and best team! We were welcomed any time and they were always willing to help us. Thank you very. Such a wonderful trip!

Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
9
Cabin quality
10
Show ratings
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YES 2
Sarah Thompson
Canada
08-03-2025
Family with children
Outstanding
Our big family booked 4 rooms on Grand Pioneers. All rooms were spacious and clean. The service was excellent. Food was delicious. Plenty of activities for both adults and children.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
Did you find this review helpful?
YES 1
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FAQs

What are the differences between 3 Days/2 Nights (Legacy Journey - Odd Date) and Day Boat - Even Date?

2 Grand Pioneers vessels organize 2 different 3 day/2 night programs. The differences are below:

  • Visiting area:

- Legacy Journey: Bai Tu Long Bay & Halong Bay with stops at Thien Canh Son Cave - Cap La - Da Xep Nature Park - Vung Vieng Fishing Village - Sung Sot Cave or Titop Island
- Day Boat: Only Ha Long Bay with stops at Sung Sot Cave - Trinh Nu Cave -  Pearl Farm Exhibition Center - Luon Cave

  • Schedule:

- Legacy Journey: You are not transferred to a day boat for excursions on Day 2 as the Grand Pioneers vessel sails continuously on the bay without returning to the pier.
- Day Boat: You are transferred to a day boat for excursions from 8:30 am to 3:45 pm on Day 2 while Grand Pioneer Cruise returns to the pier to drop off 1-night guests and pick up new guests. You will not have access to your cabin during this time but your cabin is guaranteed to be safe.

  • Travel date:

- Legacy Journey: Only on Odd dates
- Day Boat: Only on Even dates

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