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Paradise Elegance Cruise
Departure Port: Tuan Chau Island, Halong, VietnamExcellent Based on 199 reviews
Love the trip very much. My girlfriend and I had a nice stay in Executive Suite. The cabin is spac...
About Paradise Elegance Cruise
Launched in February 2017, Paradise Elegance is the latest and most promising product of Paradise Cruises Lines. With 31 cabins, the cruise can host up to 62 passengers. Both the extetior and interior designs are works of arts and a real treat for the eyes.
6 things that we love most about Paradise Elegance Cruise
- Expansive sundeck
- Spa and wellness center
- Piano lounge with live music
- All cabins have balcony
- Free shuttle bus
- Just 2.5 hours road travel from Hanoi
Full Itinerary
At noon, arriving at Paradise Elegance Cruise and enjoying welcoming drinks as well as safety introductions from the staff after completing all check-in procedures at Paradise Suites Hotel, you are served a hearty lunch at Le Marin Restaurant while the cruise is sailing on Halong Bay. The first stopover of this cruise is Tung Sau Pearl Farm – where you can admire the farming and fishing of pearls or experience kayaking. Afterward, on Titop Island, visitors may comfortably conquer the top of the mountain and admire the panoramic view of Halong Bay or relax on the beach.
Early eveningDon’t forget amazing onboard activities like sunbathing, watching sunset or joining the Happy Hour program before having a sumptuous dinner.
EveningDinner will be served at Le Marin Restaurant at 7 pm. In the evening you will enjoy live music at Le Piano Bar, mingle on sundeck, watch movies, fish squid, or relax in the room.
A fresh morning begins from Tai Chi lessons, gorgeous sunrise pictures to a healthy breakfast at the restaurant. Around 7:45 am, the cruise takes you to Sung Sot Cave – the biggest and most stunning cave in Halong Bay. Having saved beautiful pictures and unforgettable memories, you should get back to the cruise around 9 am to complete check-out. While having a light lunch, it is great for visitors to admire Thien Cung Cave, Dau Go Cave, Ga Choi Islet on the way back to Tuan Chau Marina. Around 10:30, let’s say goodbye Paradise Elegance Cruise and finish an amazing trip.
Last updated 15:14 Wednesday 20 Jul 2022
Important Notes
- PROGRAMS & SCHEDULES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
- Trip cancellation due to bad weather in Halong Bay:
- The cancellation decision is made by Management Board of Halong Bay on the day of the trip in case of bad weather conditions. In such case, we will make alternative travel arrangement for you on request or offer refund in accordance with the cruise policy (Read more about cancellation due to bad weather).
Cruise Inclusions & Options
- More than 30 days prior to check-in: free of charge
- From 30 to 7 days prior to check-in: 10% of total rates
- From 6 to 3 days prior to check in: 50% of total rates.
- Less than 3 days prior to check-in: 100% of total rates.
- No-Show: 100% of total rates.
- Check in on board: 12:00 PM
- Check out: 10:30 AM
- Return Hanoi: 3:30 PM
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The FOC rate for children under 5 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults. Only 1 (one) child under 5 years old traveling with two (2) adults is allowed for FOC per cabin.
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Children from 5-11 will pay extra charge 75% of adult rate. Children 12 and above must pay full fare as adult.
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An extra charge of USD 25.00 per extra bed if required to set up in the cabin for 02 days/1night program or USD 35.00 per extra bed for 03 days/2 nights program (already included in children rate). An extra charge of USD 10.00 per baby cot for 02 days/1 night program or USD 15.00 per baby cot for 03 days/ 2nights program if require. This extra service is subject to Paradise Cruises availability.
- The child rate for children from 5 to 12 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults. In case the child occupies the sole cabin, the rate for adult is applied
- Peak season surcharge: Surcharge of $50 per person per night applies for travel period from 20 December 2022 to 5 January 2023
- Airfares, and Hotel Accommodation
- Visa to Vietnam
- Beauty Spa Services and Massage
- Beverages and Tobacco
- Tips and other Personal Expenses
- Kayaking
- All other services not clearly mentioned above
- Surcharge for New Year, Christmas (20 Dec 2018 - 5 Jan 2019)
- Shuttle bus round trip
- Taxes & Service Charges
- Welcome Cocktail
- Cruise Itinerary and Program
- Entrance and Sightseeing Fees
- In-house English-speaking Tour Guide
- Luxury Cabins and Suites with A/C
- Luxury en-suite Bathroom
- Meals as stated in cruise program
- Tai Chi Session
- Cooking Class
- On board insurance
Asked by June West | Jun. 02, 2023 04:27
I am planning to travel solo and I would prefer to use the room alone. Would I have to pay twice the price of the room or just the regular price?
Answered by Linh | Jun. 02, 2023 04:27
Dear June, Thank you for your inquiry! We are so happy to hear from you! Regarding your question, if you travel alone, you will just pay the regular price for a room, so please do not worry about it. You can check the price rates on our website by choosing the option room for 1 adult. Can you please share with us your travel dates and plans so we can check the availability for you? Should you have any further questions, please do not hesitate to contact us! Best regards, Linh
Asked by Anika | Mar. 07, 2023 08:46
Hi, I am planning a 2D/1N cruise trip with 2 other people. Do I have to book 2 separate rooms or can I add a rollaway bed in 1 room? Thanks!
Answered by Annie | Mar. 07, 2023 08:47
Dear Ms. Anika, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Yes, you can surely share one cabin, we will arrange an extra bed in the room for you accordingly. The cost will be more reasonable as well. May I know your budget and travel date so that I can suggest to you some cruise options to consider? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Adele | Jan. 03, 2023 01:51
Do you have a cabin that can accommodate 3 adults? If there is, how big is the room? Do you charge by room?
Answered by Melissa | Jan. 03, 2023 01:53
Dear Adele, Thank you for sending us your email! For Paradise Elegance Cruise, we can arrange 1 deluxe balcony + extra bed for your group and the cost shall be 570 USD for this option including transfer. If you need any further information please let me know! Melissa
Asked by Peter Jackson | Dec. 28, 2022 10:18
Does the price include pick up and drop off at Hanoi Elite Hotel. Please say time leave Hanoi and time back inhotel
Answered by Melissa | Dec. 28, 2022 10:29
Dear Mr. Peter, Thank you for your email. Regarding your question, the transfer cost is included in the price and the bus picks up at Hanoi Elite Hotel. Pick up is between 8:15-8:45 am and drop off at 2:30 pm. If you have any other questions please let me know any time! Melissa
Asked by Winnie | Dec. 10, 2022 09:44
Hi, I see that there’s a last min deal at S350 for paradise elegance cruise. How do I book it at that price?
Asked by Mikii | Dec. 07, 2022 04:31
Hello, I would like to know if the price displayed when selecting the date (31st December) is already including the peak season surchage outlined in the policy Peak season surcharge: Surcharge of $50 per person per night applies for travel period from 20 December 2022 to 5 January 2023 Thanks in advance. Mikii
Answered by Mina | Dec. 07, 2022 04:32
Dear Mikii, Thank you for contacting us. The price displayed on our website is not included with the peak season surcharge. May I know which day you want to travel and how many guests are traveling so I can check the availability for you? If you have any questions, please do not hesitate to contact us. Best regards, Ms.Mina
Asked by JL | Nov. 21, 2022 01:45
Hi! We are looking at a 2d1n cruise on 20th December. Is the special deal pricing of $380/two pax the final price? Does the final price include squid fishing too? Thank you.
Answered by Mina | Nov. 21, 2022 01:47
Dear Joan Lynn, Thank you for your question and I hope this mail finds you well. Yes, the special deal price of $380/ 2pax is included with squid fishing and it is the final price for 2D1N Paradise Elegance Cruise trip on 20th Dec. If you have any further questions, please do not hesitate to contact us. Best regards, Ms.Mina
Asked by Akanksha Phillipowsky | Oct. 25, 2022 10:21
Can a scuba dive or snorkelling activity be added to this trip's itinerary with a PADI certified instructor? I am planning this trip from 11/21/2022 to 11/23/2022. And, is vegetarian food option available for meals?
Answered by Halongbaytours Team | Oct. 25, 2022 10:28
Dear Akanksha, Thank you very much for your email and inquiry! I am sorry that scuba diving or snorkeling is unavailable for a Halong Bay cruise trip. Only kayaking is available. As for meals, all cruises can prepare vegetarian food for you, no worries. Should you have other questions, please do not hesitate to contact us. Best regards, Halongbaytours Team
Asked by Tina | Oct. 14, 2022 11:55
Do we get a chance to explore Sung Sot Cave or just cruise around the area?
Answered by Halongbaytours Team | Oct. 14, 2022 11:59
Dear Ms. Tina, Thank you for your question and we hope this email finds you well. You will reach Sung Sot cave by a tender and have nearly 1 hour to explore the inside of the largest cave in Halong Bay. If you need more information, feel free to ask us. Regards, Halongbaytours Team
Asked by Lily S | Oct. 05, 2022 10:58
Hi There, I am looking to book for 1 Jan 2023 for 1 night. I was wondering, what's the final price for it? Captain View Terrace Suite. Is it $480 USD total? Also, will you be able to take us to the Airport Classic Hotel after the cruise? Many thanks Lily
Asked by Michelle | Sep. 15, 2022 09:14
Hello! May I know for the special deal 2022 - does it include transfer from Hanoi? And which room type is it? Thank you!
Answered by Melissa | Sep. 15, 2022 09:13
Dear Ms. Michelle, Thank you for your inquiry. I would like to summarize our promotion details below: Paradise Elegance Date: TBA Guests: 02 adults Cabin: 1 deluxe double with balcony Transfer: pick up and drop off at hotel TBA Total cost $380 for 2 persons including transfer. Kayaking is charged extra 300,000 VND per kayak (around 14 USD) Booking policy for cancellation and change: More than 30 days prior to check-in: free of charge From 30 to 7 days prior to check-in: 10% of total rates From 6 to 3 days prior to check in: 50% of total rates. Less than 3 days prior to check-in: 100% of total rates. No-Show: 100% of total rates. If you are interested in booking this promotion please let me know. Should you need any further assistance from us, please do not hesitate to ask in advance. Many thanks with best regards, Melissa
Asked by Goc Du | Sep. 13, 2022 05:29
Hi, I have booked 29th Dec for the Captain View Terrace Suite for 2 adults and one 8 year old child. I have opted for two bed instead of a double. I would like to ask what are the dimensions (size) of the two beds, as I was wondering if the beds can fit two adults and a child. Thanks
Answered by Ellie | Sep. 13, 2022 05:29
Dear Mr. Goc Du, Thank you for your email and we are happy to hear from you. The size for twin cabin is 1m1 x 2m for each bed. I think it is best that you take 1 double bed + 1 extra bed for your 8 year old child to be more comfortable. If you have any questions please let me know! Ellie
Asked by ashutosh | Aug. 24, 2022 02:49
we are group of 10 people include young kids, coming from india, can you manage indian chef to cook vegetarian food for us on board
Answered by Cindy | Aug. 24, 2022 02:49
Dear Ashutosh, Thank you for your email! We are so happy to hear of your Halong trip! I am sorry that there is no Indian chef onboard but the cruise can still cook vegetarian food upon your request so please no worries. The cruise served many guests with the same food request as you. Should you have any further questions, please do not hesitate to contact us. Best regards, Cindy (Ms.)
Asked by Jay Lam | Aug. 23, 2022 09:47
Hi there I am keen for a 3 days 2 nights trip for 4 people. Can I ask how much is renting the kayak since it is not included? And is that fee for the whole trip or do we pay and rent as per use on each day (Day 1 & Day 2)? Thank you.
Answered by Ellie | Aug. 23, 2022 09:49
Dear Mr. Jay, Thank you for contacting us with your question! The cost for kayaking on Paradise Elegance Cruise is 300,000 VND/ kayak for 2 persons. It will be pay per use however for early booking we can offer 2 complimentary kayak for your group. Please see the detailed program we've sent to your mail. If you have any questions please let me know! Ellie
Asked by Samantha | Aug. 17, 2022 10:22
We are a family of 2 adults and 2 children aged 8&4. Is there a cabin that can accommodate all 4 of us together
Answered by Melissa | Aug. 17, 2022 10:23
Dear Ms. Samantha, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. Your family can take 1 deluxe cabin and 1 extra bed. Your younger child will share bed with the parents. May I know when is your trip date please? If you have any other questions please let me know any time! Melissa (Ms.)
Asked by Thao huynh | Aug. 15, 2022 09:30
If I don’t need the bus pick me up from Ha Noi, but I need in return from Ha Long to Ha Noi, do I get charge for bus fee? And travel time is January 1st, do I pay extra money per person?
Answered by Ellie | Aug. 15, 2022 09:31
Dear Ms. Thao, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I would like to answer your questions below: - The bus trip is included, and will not be deducted from the amount whether you take it or not, or one way instead of round trip - We do not apply any surcharge for trip on 1st Jan (just 24 and 31st December) If you have any other questions please let me know any time! Ellie
Asked by Rajat Dangayach | Aug. 12, 2022 02:05
Hi, Me and my wife are reaching Hanoi on 28th August around 5am, and would like to do Paradise Elegance Cruise the same day - wanted to know if airport pick up can be provided to us ?
Answered by Melissa | Aug. 12, 2022 02:06
Dear Mr. Rajat, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. The free pick up for Paradise Elegance Cruise is for Hanoi Old Quarter only. As you arrive quite early in the morning you can take a taxi to our office at 72 Hang trong by 8:15am for pick up. If you prefer to be picked up from Airport straight to Halong Bay the cost is $120/car. If you have any other questions please let me know any time! Melissa (Ms.)
Asked by nanami | Aug. 05, 2022 01:58
Hi . Let me know where Hanoi hotel pick we up? (We will stay at Period Grand luxury hotels.)
Answered by Ellie | Aug. 05, 2022 01:58
Dear Nanami, Thank you for your email and please see our notes regarding transfer service below: 1. If you book your transfer with us the details will be as follows: Pick up from Hanoi Old Quarter: 8:15-8:45am. If you stay outside of the Old Quarter we can make some exception such as for Sheraton or Intercontinental Hanoi with pick up time at 8:00am. Drop off after the trip: Cruise trip finishes around 11:30-12:00 and you will reach Hanoi between 2:30pm-3:00pm. Our bus can only drop off in Hanoi Old Quarter. If you wish to book a flight after the cruise trip please book one after 5:30pm to avoid rushing between places. OR you can fly from Hai Phong which is closer to Halong Bay. We do not offer direct bus to the airport but our van can continue to the airport after dropping off guests in downtown Hanoi. The surcharge for this trip to airport is $10/person and you will reach the airport at 4:00pm. 2. If you do not book transfer with us, please see the port/pier details and take note of contact person who will meet and greet you at the pier. Should you need further assistance about your upcoming trip, please feel free to ask, we are more than glad to help! Best regards, Ellie
Asked by Peter | Jul. 26, 2022 11:11
Hi, we are interested to make a booking for 2nd Sept 2022, 2D/1N stay. There's a "Special Deal 2022" option. May I know which cabin will I be getting if I pick this offer?
Answered by Melissa | Jul. 26, 2022 11:11
Dear Mr. Peter, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I would like to answer your questions below: The Special deal for Paradise Elegance applies for deluxe balcony cabin for 2 persons - the cost is $360 for 2 including bus round trip If you have any other questions please let me know any time! Melissa (Ms.)
Asked by Jess Bell | Jul. 23, 2022 08:50
Hi there! My partner and I are looking to take a Paradise Elegance Cruise but were just wondering if you guys accommodated to allergies? I am coeliac (gluten-free) and was wondering if the kitchen could accommodate me? thanks so much, hopefully looking forward to traveling with your company :)
Asked by Esther | Jul. 15, 2022 08:50
Does the tour include shuttle (we will be in hanoi)? What about any other activities (entertainment: cooking classes, exercise classes, fishing, kayaking, swimming pool on cruise boat, hiking trip etc)? We are interested in the 2 person for executive vs deluxe rooms--please let us know what the difference b/t the two are!
Answered by Ellie | Jul. 15, 2022 08:59
Dear Ms. Esther, Thank you for your email and we are happy to hear from you. I would like to send you the program for Paradise Elegance Cruise as attached to your mail. The cost is $360 for 2 persons including shuttle bus Hanoi - Halong Bay - Hanoi. The deluxe cabin and executive are the same but different locations: deluxe is on first deck and executive on second deck. If you need any further information please let me know. Ellie
Asked by Gisu | Jul. 11, 2022 09:29
I'd like to make a reservation for a Paradise Elegance Cruise on July 24th. If I stay at the Lotte Hotel in Hanoi, where can I take a free shuttle bus? I'm going to the free shuttle bus stop
Answered by Melissa | Jul. 11, 2022 09:30
Dear Gisu, Thank you for your email and may I know how many persons will travel? Please note we can pick up from Hanoi Old Quarter only so can you take a taxi to our office for pick up? If that is fine with you I will send you a link for deposit. I look forward to hearing from you! Melissa
Answered by Melissa | Jul. 11, 2022 09:30
Dear Gisu, Thank you for your email and may I know how many persons will travel? Please note we can pick up from Hanoi Old Quarter only so can you take a taxi to our office for pick up? If that is fine with you I will send you a link for deposit. I look forward to hearing from you! Melissa
Asked by Leonila A. Padre | Jul. 08, 2022 10:25
Hello! Good morning! I would like to inquire for the Deluxe Balcony cabin for 360 for 2 persons if this price is good for 2 days and 1 night cruise on halong bay for July 21 to 22, 2022. Thank you
Answered by Cindy | Jul. 08, 2022 10:25
Dear Leonila, Thank you for your inquiry! We are so happy to hear of your Halong Bay Trip As I have checked, Paradise Elegance has an Executive cabin available for 21 July and its cost is US$380 for 2 persons including shuttle bus round trip. Do you want to book it? Should you have any further questions, please do not hesitate to contact us. Best regards, Cindy
Asked by Kaylyn | Jul. 04, 2022 09:01
For the cruise departing on 10 August, can I confirm that we will be visiting sung sot cave and ti top island?
Asked by Mariko | Jun. 03, 2022 09:25
Hi. I would like to join "Paradise Elegance Cruise 2 Days/1 Night" tour but is this available for 10th or 11th June? Also when is the deadline to apply? I want to decide the participation date last minutes cosidering whether forecast.
Answered by Melissa | Jun. 03, 2022 09:25
Dear Ms. Mariko, Thank you for contacting us with your request! We have 1 deluxe cabin available on 10th Jun and we can arrange for you. The cost is $360 per double cabin for 2 persons including bus round trip. Please kindly note that 10th June is a Friday so it can be fully booked. I look forward to hearing from you! Best regards, Melissa
Asked by Tyler Elliott | May. 30, 2022 09:56
Would it be a better option to fly into Haiphong? Is there departures in the afternoon? Can fly in at 10:20am or 12:45pm
Answered by Jolie | May. 30, 2022 09:57
Dear Mr. Tyler Elliott, Thank you for your question. Hai Phong Airport will be closer to the cruise, however, it has fewer flight options. Please note that all the overnight cruises depart at noon (around 11:30 - 12:00) and it takes around 1 hour from Cat Bi Airport to the cruise pier so it is fine if your flight that arrives at 10:20 is on time and you can leave the airport right away. However, I think it is very risky as if your flight is delayed, you will miss the trip. Maybe can you please consider staying in either Halong, Hai Phong or Hanoi the day before and take the cruise trip the following day? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Nikki | May. 19, 2022 09:09
At what time you will pick me up from old quarter Hanoi. I will be reaching Hanoi at around 9 AM, will it be possible to take the trip the same day or I have to take the trip next day. We are 2 people.
Answered by Melissa | May. 19, 2022 09:09
Dear Ms. Nikki, Thank you for your email! Our bus picks up from 8:30-9:00am so please let me know if you can arrive in Hanoi before 8:30am to guarantee being on time for the cruise. If you are flying to Hanoi at 9:00am you will need to take the cruise the next day. I look forward to hearing from you! Melissa (Ms.)
Asked by Sheena | May. 06, 2022 08:56
What are the chances of cancellation due to weather around last week of May? If so, do you give a full refund. I don't see anything about that in your cancellation or policy section.
Answered by Melissa | May. 06, 2022 08:57
Dear Ms. Sheena, Thank you very much for contacting us and I understand that weather is a cause for concern for visitors to Halong Bay. Please see our policy on cancellation due to bad weather below: 1/ If the tour is canceled in advance with prior notice, full refund will be made. 2/ If the tour is canceled midway through, you will be charged for service already use (such as shortened cruise trip, or breakfast, or shuttle bus, whichever applies in a specific case). I hope this information addresses well your question. Please feel free to let me know if you have any other questions please let me know! Best regards, Melissa (Ms.)
Asked by Lisa | Apr. 29, 2022 11:47
I want to check with you if your free shuttle bus can pick up at JW Marriott in Hanoi? We will have a party of about 19 people.
Answered by Melissa | Apr. 29, 2022 11:48
Dear Ms. Lisa, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. As your group has 19 persons we can surely pick up from JW Marriott Hotel. We can arrange private minivan for your group too. Can you please let me know your trip date so we can check availability and send you the price quotation? I look forward to hearing from you soon! Melissa (Ms.)
Asked by liboy | Mar. 29, 2022 09:44
Does the cruise include all the meals onboard?
Answered by Rosie | Mar. 29, 2022 09:46
Dear Liboy, Thank you very much for contacting us. All meals are included when you book a cruise. Kindly check the detailed itinerary of Paradise Elegance Cruise I have already sent to your mail. Do you have your departure date, number of guests and preferred type of cabin so we can assist you with the booking? Should you need further assistance, please feel free to contact us. Best regards, Rosie (Ms.)
Asked by Roxana V | Nov. 12, 2021 08:27
What is a charge for an extrabed in the room for a child of 9 years old.?
Answered by Mary | Nov. 12, 2021 08:32
Dear Roxana V, Thank you for your question! The extra charge for your child of 9 years old is US$120 including the extra bed. Should you have any further questions, please feel free to ask us! Looking forward to hearing from you. Best regards, Mary (Ms.)
Asked by ana mae m. tan | Sep. 08, 2021 03:32
Hi, do you have a room that can accommodate 3 adults? thank you.
Answered by Cindy | Sep. 08, 2021 03:28
Dear Ana, Thank you for your question! Please be advised that at the moment Paradise Elegance only allow 2 adults + 1 child in one room to keep your comfort. The third person should take her/his own room or you can consider another cruise which allow 3 persons per room. I hope my info would be helpful and please feel free to contact us for more information. Best regards, Cindy (Ms.)
Asked by Giridhar | Aug. 12, 2021 02:46
Hey, how long does it take from Hanoi airport to the place where the cruise starts from ? do you offer complimentary airport pick up and drop ?
Answered by Hana | Aug. 12, 2021 03:02
Dear Giridhar, Thank you for your question! It takes around 3 hours drive from the airport to the cruise port by the Express way. Yes, we do offer airport transfer with charge. Could you share with me more detail about your trip for better assistance? I hope to hear from you soon and please let me know if you have any inquiries. Best regards, Hana (Ms.)
Asked by Nicole Marie Minnerath | Aug. 06, 2021 02:47
What port does the cruise leave from for the 2 day/1 night?
Answered by Jolie | Aug. 06, 2021 03:00
Dear Ms. Nicole, Thank you for your questions! Paradise Elegance Cruise departs from Tuan Chau International Cruise Port in Halong Province. I hope this helps and should you have any further questions, please feel free to ask us! Best regards, Jolie (Ms.)
Asked by Sol | Jul. 24, 2021 11:18
Do you pick me up and off at a hotel or specific place? If you pick me up at my hotel then How do I let you know about my accommodation?
Answered by Jolie | Jul. 24, 2021 11:19
Dear Sol, Thank you for your question. The bus can pick you up straight from your hotel if it locates in Hanoi Old Quarter. Please kindly email us your hotel address name and address so that I can check if it locates in the Old Quarter. Please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Samantha C | Jul. 13, 2021 09:30
Hi, if website does not stated "free Kayaking", does it mean we have to pay for it?
Answered by Mary | Jul. 13, 2021 09:33
Dear Samantha C, Thank you for your question. Paradise Elegance Cruise does not include the kayaking fee in the cost currently. Thus if you want to use that service, the charge will be US$15/kayak (maximum 2 people on 1 kayak). I hope this helps. If you need more information, feel free to ask. Regards, Mary (Ms.)
Asked by aisha kayani | Jul. 01, 2021 03:16
Hiya. Please confirm whether the spa treatment on the first day instead of the afternoon tea is included in the price?
Answered by Hana | Jul. 01, 2021 03:23
Dear Ms. Aisha Kayani, Thank you for your questions! Please note that spa service is not included in the price. If you wish to take this service, you can book and pay for it directly on the boat. Should you need any further information, please feel free to let us know! Wish you have a nice day! Best regards, Hana (Ms.)
Asked by Conrad | Jun. 24, 2021 09:13
Hi. With the Executive Balcony room, are there rooms with two single beds available, rather than one double bed ? thanks
Answered by Jolie | Jun. 24, 2021 09:16
Dear Mr. Conrad, Thank you for contacting us with your inquiry! The Executive balcony cabin on the Paradise Elegance cruise can be set up with either a double bed or two single beds up to your request. Could you please provide me your travel date and number of passengers so I can check cabin availability? Best regards, Jolie (Ms.)
Asked by Bryan F Stern | Jun. 17, 2021 09:42
When the cruise ends, what time does the cruise return to the dock? How long is the drive to Hanio Airport?
Answered by Mary | Jun. 17, 2021 09:45
Dear Mr. Bryan, Thank you for your question. The cruise end returns to Tuan Chau Pier at 10:30 am. If you go directly from there to Hanoi Airport, it takes you around 3 hours by car. If you have other concerns, feel free to contact us again. Regards, Mary (Ms.)
Asked by Shaily Shah | Jun. 11, 2021 09:07
Hello, Do you have any restaurants or food options for vegetarian food onboard? We are okay with Pizza/Pasta/Sandwiches as well, but we are vegeterians so do not eat fish, chicken or any meat. Also, is there a breakfast buffet available onboard? Please let me know. Thanks!
Answered by Mary | Jun. 11, 2021 09:14
Dear Shaily Shah, Thank you for your interest in our service. All cruises serve vegetarian food for passengers and your trip on Paradise Elegance includes a breakfast buffet. For your food requests, we will send them to the cruise organizer before your travel date and they will prepare appropriate meals for you. If you have a plan for your trip, feel free to get back to us at any time for better assistance. Regards, Mary (Ms.)
Asked by Jerry Alzate | Jun. 03, 2021 02:53
Do you offer transfer to Catbi airport on day two after the cruise?
Answered by Cindy | Jun. 03, 2021 02:56
Dear Mr. Jerry, Thank you for your question. If you need to transfer to Cat Bi airport after the cruise trip, we offer a private car at US$ 45/car/way for 2 persons (as the cruise shuttle bus can only do the pickup and drop-off in Hanoi Old Quarter). Should you need further information, please do not hesitate to contact me at any time of your convenience. It's our pleasure to assist you! Best regards, Cindy (Ms.)
Asked by Kaiyuan Wang | May. 06, 2021 10:41
Hello, Is there a limit to how many suitcases my girlfriend and I can carry onboard, for the cruise and the shuttle bus from Hanoi to Ha Long Bay? Thanks.
Answered by Mary | May. 06, 2021 10:48
Dear Kaiyuan Wang, Thank you for your contacting us! It is no limit for the luggage to carry on the bus and the boat, you can bring all your stuff with you. However, if you coming back to, Hanoi you can leave your big suitcase at the hotel and only carry the small ones for more convenience as the room on the boat is not too big. I hope this helps and please let me know if you have any further questions! Best regards, Mary (Ms.)
Answered by Ms Bailey | Jan. 22, 2021 04:08
Dear Lee, Thank you for your email. My name is Bailey from Halong Bay Tour department and I'm glad to assist you with your trip. Please be advised that the bus of Paradise Elegance cruise taking New Highway so kindly no worries. It takes only 02 hours from Hanoi to the cruise. Could you share with me your travel date so I can check availability for you. I hope to hear from you soon and please let me know if you have any questions. Best regards, Bailey (Ms.)
Asked by Daniela | Jan. 04, 2021 04:31
Hi, DO you offer for an additional cost private transfer from Hotel in Hanoi Old Quarter and on the way back to Hanoi Domestic flights airport? If so, could you please provide the rates. Thank you,
Answered by Ms Bailey | Jan. 04, 2021 04:36
Dear Daniela, Thank you for your inquiry. My name is Bailey from Halong Bay Tour department and I'm glad to assist you with your trip. We can arrange private from Hanoi old quarter to cruise port and on the way back drop off to Noi Bai airport for you. May I know if you wish to go for a 2 or 3 days tour and the number of passengers for better assistance? I hope to hear from you soon and please let me know if you have any inquiries. Best regards, Bailey (Ms.)
Asked by Michael Shaw | Jan. 04, 2021 04:25
Hi there, I'm wondering how much we will need to pay for our drinks on board the cruise? for example, how much is a bottle of water? a glass of coke and a beer?
Answered by Jolie | Jan. 04, 2021 04:27
Dear Mr. Michael Shaw, Thank you so much for contacting us with your inquiries. I have already sent you the dink list of Paradise Elegance Cruise via email, please help me to check it for more information. Should you need any further assistance, please feel free to let us know! Best regards, Jolie (Ms.)
Asked by Menah Johnson | Dec. 22, 2020 01:47
Hi, Can you please let me know what caves do you go to and is you visit the fishing village and the pearl farm please?
Answered by Mary | Dec. 22, 2020 01:53
Dear Menah Johnson, Thank you for contacting us! Paradise Elegance Cruise trip includes a trip to Surprising cave - one of the most beautiful caves in Halong Bay and Tung Sau pearl farm, but not a fishing village. However, you may see some floating houses or local fish boats on the way to the ocean. Should you need further information, please do not hesitate to contact us again. Best regards, Mary (Ms.)
Asked by ck chow | Dec. 16, 2020 02:52
Do you offer shuttle bus pick up at Hilton Garden Inn Hanoi?
Answered by Ms Bailey | Dec. 16, 2020 02:52
Dear Chow, Thank you for your email and for contacting us. My name is Bailey from Halong Bay Tours department and I'm glad to assist you with your trip. Regarding your request, I would like to reply to your question below: Yes, the bus round trip is included in the price. Our bus can surely pick you up at Hilton Garden Inn & the bus goes to the new expressway thus It takes around 2.5 hours' drive only. Should you have any questions, please let me know in advance. Best regards, Bailey
Asked by William Fortner | Dec. 04, 2020 04:51
What time does the shuttle return to Hanoi? My train leaves at 1930.
Answered by Amber | Dec. 04, 2020 04:53
Dear Mr. William Fortner, Thank you for your questions! The shuttle bus will drop off you at Hanoi Old Quarter at around 2:30 - 3:00 PM so you will have plenty of time for the train, please kindly no worries. Could you share with me your travel date and number of passengers so that I can check availability for you? I am looking forward to hearing from you and please feel free to contact me if you have any questions. Best regards, Amber (Ms.)
Asked by Chong-Im Kim | Nov. 20, 2020 04:36
Hi, For 2-day Paradise Elegance Cruise, I saw peak season surcharge of $50 per person per night. When is this paid? I didn't see during check out process. My date is Dec 29, 2020 for 2D1N trip. Also, for Deluxe room, it showed max two adults and one child less than 5 year old. However, when I chose the option, I entered my 10 year old son. Not sure if this is acceptable.
Answered by Mary | Nov. 20, 2020 04:47
Dear Chong-Im Kim, Thank you so much for contacting us. At this time, the peak season surcharge is only applied on 24 and 31 December, thus please no worries about that if your date is Dec 29. About your son, if you entered the age of your son, the cost will be automatically added to the total price. If you get trouble in the booking process, please let me know and we can process it manually for you. If you need further assistance, please contact us again. Thank you! Best regards, Mary (Ms.)
Asked by jackie | Nov. 16, 2020 02:33
will I be on time to catch a flight at Cat Bi Airport (HPH) for a 1.:55 departing flight.
Answered by Mary | Nov. 16, 2020 02:45
Dear Jackie, Thank you so much for contacting us. For your information, Paradise Elegance Cruise disembarks at around 10:30 am on the next day, and it takes you around 1 hour from Tuan Chau Pier to Cat Bi Airport. Thus, you will be on time to catch your flight. Should you need further information, please feel free to ask us. Thank you! Best regards, Mary (Ms.)
Asked by Lester noronha | Nov. 14, 2020 12:46
Hey I’ve booked the cruise for the 28th of Sept with booking ID 2001-699394. The payment hasn’t gone through. How do I make the payment now?
Answered by Mary | Nov. 14, 2020 01:05
Dear Mr. Lester Noronha, Thank you so much for your booking with us and we notice that the payment has been failed. We have sent you the new payment link via email, please kindly help us to check it and process the payment. Once we receive your payment, I will send you the voucher for confirmation. Looking forward to hearing from you soon. Best regards, Mary (Ms.)
Asked by carlos | Nov. 09, 2020 03:37
the check out day at what time i can leave the ship because i have a flight on cat bi airport at 1:30 pm
Answered by Hana | Nov. 09, 2020 03:38
Dear Carlos, Thank you so much for your email. My name is Hana (Ms) from Halong Bay Tour department and I'm glad to assist you with your trip. Paradise Elegance Cruise will disembark to Tuan Chau Pier at around 10:00 - 10:30AM. You can take the taxi yourself to Cat Bi airport which takes about 45 minutes to 1 hour. Otherwise, we can arrange the private car (4 seats) for you with cost of USD 60/car/way. Should you have any questions, please do not hesitate to contact us. Best regards, Hana (Ms)
Answered by Jolie | Feb. 24, 2020 04:10
Dear Ms. Jennifer Berryman, Thank you for your email. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. Yes, wifi is available on the boat, however, the signals sometimes may not be stable since this is the mountainous area. I hope you understand! Should you need any further information, please do not hesitate to contact me! Best regards, Jolie (Ms.)
Asked by rola hamed | May. 01, 2019 02:25
Do you do hotel pick up from Hanoi Old Quarter? If not, where is the pick-up from? what time is check_in, check-out? Thank you
Asked by 정서현 | Jan. 16, 2019 12:28
If we book 2 deluxe rooms, is 2rooms are connected with door?
Answered by Lisa | Apr. 15, 2017 10:46
Dear Elyne, Thank you very much for your question. I am sorry that the shuttle bus can only pick up and drop off in Hanoi Old Quarter. If you are in Halong Bay, it's most saving to take a taxi to the pier. If you have any question please let me know. Lisa (Ms.) - Travel Consultant
Asked by Lexi | Mar. 17, 2017 11:27
Hi there does the tour include hotel pick up and drop off if i choose the package for $360?
Answered by Sunny | Mar. 17, 2017 11:28
Dear Lexi, Thank you for your contacting us and I am so sorry that the $360 cabin cost for Paradise Elegance does not yet include transfer round trip from and to Hanoi. Shuttle bus costs $35/person/round trip with pick up and drop off within Hanoi Center/ Hanoi Old Quarter area. If you have any other question please contact me anytime.
Asked by jayden | Mar. 16, 2017 06:03
Other Cruise all have some entertain program such as squid fishing. What about paradise elegance? Do you have any thing to enjoy on board?
Answered by Cindy | Mar. 16, 2017 06:05
Dear Jayden, Thank you so much for your contacting us. Although squid fishing is not included in the itinerary of Paradise Elegance, you can enjoy other activities such as kayaking, swimming, or watching movie on board at night. There are also restaurant area for happy hour and live music at our Piano bar which is a unique activity. If you have any other question please let me know.
199 Customer reviews for Paradise Elegance Cruise
Excellent
Based on 199 reviews
| Cruise quality |
|
9.7 |
| Food/Drink |
|
9.7 |
| Cabin quality |
|
9.7 |
| Staff quality |
|
9.8 |
| Entertainment |
|
9.5 |
| Outstanding: | 103 |
| Excellent: | 81 |
| Very good: | 15 |
| Mature couples: | 75 |
| Solo travellers: | 10 |
| Family with children: | 24 |
| Groups of friends: | 18 |
| Young couples: | 72 |
Comments are provided by customers who have previously taken this cruise trip
-
Ferris Canada 06-09-2022
Excellent
Love the trip very much. My girlfriend and I had a nice stay in Executive Suite. The cabin is spacious and fully equipped. The view from the cabin is superb. Everyone is nice and ready to help. Thank you very much.
Cruise quality 10 Food/Drink 9 Cabin quality 10 Staff quality 10 Entertainment 10 -
Jonathan Australia 29-08-2022
Outstanding
Overnight cruise on Halong Bay is a must. There are many things to do such as visiting a cave, kayaking, swimming, climbing, etc. Paradise Cruise is a nice option with full of facilities such as a swimming pool, spa, luxury restaurant with good food, good service. Very worth trying!
Cruise quality 10 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 10 -
Charlie US 24-08-2022
Excellent
Diversified programs on board and off board. Taichi and squid fishing were interesting. We like kayaking but it would be best if we can spend more time (at least 1 hour). Food was tasty and nicely presented.
Cruise quality 10 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 9 -
Bailey Canada 15-08-2022
Excellent
The ship was spacious and well furnished. We booked a one-night trip and wish we had booked 2 nights. The bay was stunning and we love the time relaxing on the sundeck.
Cruise quality 10 Food/Drink 9 Cabin quality 10 Staff quality 10 Entertainment 9 -
Arianna US 10-08-2022
Outstanding
Thank you for arranging this tour at last minutes for us. The trip went smoothly and nothing was too much trouble. We enjoyed the food, our lovely cabin, the friendly staff and attentive service from Paradise cruise. Definitely recommend this trip to our family.
Cruise quality 10 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 10 -
Ellie UK 03-08-2022
Excellent
Service is good. Our cabin is very comfortable. Food is okay and varied but not outstanding. We like kayaking and the hike at Titop island.
Cruise quality 9 Food/Drink 7 Cabin quality 10 Staff quality 10 Entertainment 9
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