JadeSails Cruise

Address: Tuan Chau Harbor, Halong, Quang Ninh Departure: Daily departure

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ITINERARY DETAILS
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About JadeSails Cruise

Designed in the exquisite sailboat style, JadeSails is a luxury cruise that visitors will not regret for a day tour in Halong - Lan Ha Bay.

The contemporary elegance is reflected through the open design with a range of luxurious furniture and modern amenities, inviting you both to indulge in extraordinary nature and experience outstanding comfort. There are 2 restaurants, a lounge bar & cafe, a swimming pool, bar, spa, gym on JadeSails to meet your leisure and recreation needs. If admiring Halong - Lan Ha Bay from the full-length glass windows from the dining area is not enough, laying back on a comfy sunbed on the sundeck with a glass of iced cocktails on hand is unbeatable.

JadeSails not only brings top-notch facilities but also satisfies you with caring service. Every single request is paid attention to, from your food diet to a well-arranged limousine transfer or a special event celebration. Just raise your needs and the dedicated and professional team is always willing to support you.

Last but not least, the well-selected itinerary on JadeSails is something you do not need to worry about. The 8-hour cruise includes the untouched route from Halong to Lan Ha Bay where you can witness the small and giant limestone rocks, swim in the crystal water, kayak through the pristine cave, or watch the fishing boats on the bay. That is not to mention a cooking class and sunset party onboard which will make your journey even more enjoyable and memorable.

4 reasons to choose JadeSails Cruise

Contemporary luxury design
Pool bar and large sundeck
Visit untouched parts of Lan Ha Bay
Kayaking through Dark-Bright Cave

Full itinerary

Day tour itinerary

7:00

Our shuttle bus picks you up at your hotel (if you use our transfer, the pickup location is 2 km from Hoan Kiem Lake). Start a 2.5-hour drive via the expressway to Tuan Chau Marina.

9:30

Arrive at Tuan Chau. Welcome onboard! While you sip a fresh welcome drink, the cruise team has a briefing and safety instructions before you start a 7.5-hour journey on Lan Ha Bay.

11:30

A hearty buffet lunch is served with a bunch of Vietnamese food, Western food, and local seafood.

13:00

JadeSails Cruise drops the anchor at Dark-Bright Cave, one of the most untouched and beautiful areas in Lan Ha Bay. The sampan rowing boats take you through the cave, witness the million-year-old stalactites, and enjoy the tranquility in the lagoon.

14:30

The cruise progresses to Frog Pond area in Lan Ha Bay for kayaking and swimming.

15:45

Back to the cruise. Watch the cooking demonstration by a talented chef and learn how to make the most traditional dish in Vietnam - Spring Rolls.

16:30

Sunset Party is ready on sundeck. You can unwind on the sun loungers, order some beers, make friends with other passengers, or simply admire the magnificent sunset. Jacuzzi pool or spa is another idea to relax while the cruise sails back to Tuan Chau.

17:20 - 17:30

Disembark on Tuan Chau Marina. Get on bus back to Hanoi.

19:30

The bus drops you off at your hotel. Trip ends.

Note: shuttle bus service, if booked, will pick up guests at 7:30am.

Meals included: Lunch

Cruise inclusions & options

Cruising Policy

Check in on board: 9:30 AM
Check out: 5:30 PM
Return Hanoi: 7:30 PM
The FOC rate for only 01 children under 4 years old.
Children from 4 - 9 will pay an extra 75% of adult rate.
Children aged 10 and above must pay full fare as an adult.
Peak season surcharge: Surcharge 20% per person applies for travel date on Lunar New Year (16, 17, 18/02/2026).

Price Exclusions

Taxes
Holiday surcharge
Sightseeing fees
Other beverages, tips and personal expenses
All other services not mentioned clearly in the program

Price Inclusions

Shuttle bus Hanoi - Halong - Hanoi.
7.5 hours cruise
All entrance fees for sightseeing indicated
Vietnamese fusion lunch
Sunset party and 2 bottles of mineral water on limousine
Kayaking or local rowing boat, life jacket and waterproof bag
English speaking guide

Questions & Answers (190)

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Asked by evelyn 1 day, 9 hours ago

hi there! this is my hotel: Luxury Serviced Apartment Vinhomes D’Capitale – Zen Homes. can i ask: 1. is there 2 way shuttle bus service from my hotel? 2. since i will be visiting at the start of jan (3rd jan), it is during the winter period. will it be foggy? and will kayaking and swimming still take place?

0 Answers (1) Reply

Answered by Tracy 1 day, 3 hours ago

Dear Evelyn, Regarding the shuttle service, I would like to inform you that shuttle bus transfers are only available for hotels located within the Hanoi Old Quarter. Unfortunately, we cannot pick you up directly from the Luxury Serviced Apartment Vinhomes D’Capitale – Zen Homes as it is outside this area. For your inquiry about the weather, the beginning of January is the winter period in Ha Long Bay, with temperatures generally ranging from 15-20°C. The weather is typically cool, cloudy, and while there might be some fog in the morning, it is usually not heavy. Kayaking and swimming activities will still be available for guests who wish to participate. Best regards, Tracy

Asked by Gary Sweeting 4 days, 6 hours ago

Can you collect the two of us from the cruise terminal? We arrive on the Celebrity Solstice.

0 Answers (1) Reply

Answered by Annie 2 days, 11 hours ago

Dear Gary Sweeting, Please note that our complimentary shuttle bus service is only available for transfers between Hanoi and Ha Long. If you will be arriving on the Celebrity Solstice, the easiest option is to take a taxi from the cruise terminal to the check-in point. The drive should take approximately 20 minutes only. Best regards, Annie (Ms.)

Asked by joseph wai 3 weeks, 2 days ago

do you have shuttle bus to tuan chau port from Tru by Hilton Ha Long Hon Gai Centre?

0 Answers (1) Reply

Answered by Phoebe 3 weeks, 2 days ago

Dear Joseph, We only have the sharing bus included from Hanoi - Halong -Hanoi but it's not included for the transfer from Halong, Bai Chay to the pier. If you are already in Bai Chay, I believe you can make easier transfer from your hotel to the port by taxi/ cab. Kind regards, Phoebe

Asked by Ross Dettman 3 weeks, 5 days ago

Hi we are coming in on a Cruise Ship, Celebrity Solstice on the 30th December 2025. Do you need to pick us up to get to you cruise or is it docked at the same terminal as our ship will be. Thanks Ross

0 Answers (1) Reply

Answered by Phoebe 3 weeks, 4 days ago

Dear Ross, I wish to advise you that Celebrity Solstice will dock at Halong International Port and the Jadesails Cruise will start from Tuan Chau Port. It's two different port so I trust you will have to make the private transfer from Halong International Port to go Tuan Chau marina if you wish to join the boat. Our free transfer include from Hanoi - Halong - Hanoi only. Kind regards, Phoebe

Asked by CandyF 1 month ago

We are two people and will be staying at La Passion Premium Cau Go. Can you advise us if the shuttle pickup is available at this hotel and if yes, what time the pickup time will be? Thanks!

0 Answers (1) Reply

Answered by Lilly 4 weeks, 1 day ago

Dear CandyF, I'm pleased to confirm that our shuttle bus can come and pick you up at your hotel - La Passion Premium Cau Go - between 7:00 - 7:20am so help us to wait inside the hotel lobby and be ready by 7:00am for a smooth pick-up. Best regards, Lilly

Asked by Stuart Denman 1 month, 1 week ago

I will be staying at Watson premium Ha Long Hotel. Can transfer pick us up from there or would we need to get to the departure area?

0 Answers (1) Reply

Answered by Tracy 1 month, 1 week ago

Dear Stuart Denman, If you are already staying in Ha Long, we recommend arranging your own transfer for a more convenient and better pricing. The journey from Ha Long city to the cruise pier in Tuan Chau Marina is approximately 15-20 minutes by car. Best regards, Tracy

Asked by Garonne Tsui 1 month, 1 week ago

I will be staying in 2 different accommodations and planning which one (or both) may be covered by shuttle service? So I wanna check with you before confirming which day should I book for the day trip. Do you offer shuttle pick up at Shining Central and/or Pan Pacific near West Lake?

0 Answers (1) Reply

Answered by Phoebe 1 month, 1 week ago

Dear Garonne, I wish to advise you that we can help to pick up/ dropoff either destination so it'd be fine if you would be staying in 2 different accommodations. Should you have any further questions, please feel free to contact us. Kind regards, Phoebe

Asked by Maddy 1 month, 2 weeks ago

Hi We will be staying at GRAND HOTEL du LAC Hanoi. Looking for pickup and drop off to this location.. Is it available? date of day cruise Dec 11 ; 2025 ; 2 adults

0 Answers (1) Reply

Answered by Tracy 1 month, 2 weeks ago

Dear Maddy, We can arrange the transfer for pick-up and drop-off directly from GRAND HOTEL du LAC Hanoi for your Jadesails cruise on December 11th. Best regards, Tracy

Asked by amanda tam 1 month, 3 weeks ago

we will be staying at the Somerset Grand Hanoi on 23 dec. will there be a shittle to pick up a party of 10.

0 Answers (1) Reply

Answered by Tracy 1 month, 3 weeks ago

Dear amanda tam, I'm pleased to inform you that the Jadesails cruise shuttle bus can pick up your party of 10 directly from your hotel, Somerset Grand Hanoi, on December 23rd. Best regards, Tracy

Asked by Sabrina Pascher 1 month, 3 weeks ago

Good morning, We will be staying in Ha Long. Do you also offer a shuttle service from there or will it be easiest to get to Tuan Chao by ourselves? Kind regards Sabrina

0 Answers (1) Reply

Answered by Tracy 1 month, 3 weeks ago

Dear Sabrina, We only offer shuttle service from Hanoi Old Quarter to Halong Bay. If you are already staying in Ha Long, we recommend arranging your own transportation to Tuan Chau Harbor. The journey from the city center to Tuan Chau Harbor typically takes around 15-20 minutes. Best regards, Tracy

Asked by John 1 month, 3 weeks ago

What is your policy if it rains, or we have inclement weather preventing the cruise from taking off? Will there be a refund?

0 Answers (1) Reply

Answered by Lilly 1 month, 3 weeks ago

Dear Mr. John, I'm pleased to inform you that in the unlikely event that the typhoon, storm causes the trip to be cancelled, we have two options for you:

We will be happy to assist you in rescheduling your trip to a new date (if possible)
If you are unable to change your date, we will proceed with a cancellation and a refund.

Please be advised that we can only assist with these options if there is an official announcement from the local government to prohibit all boats from operating. Rest assured, we will keep you informed of any new developments as they arise.

Best regards,

Lilly

Asked by Freney Uribe 2 months ago

Quick question, I am arriving at 7am HalongBay in the international Cruise Port, is this an ok pickup spot? Also, I wonder if there is scheduled time on a beach?

0 Answers (1) Reply

Answered by Annie 2 months ago

Dear Freney Uribe, I am sorry JadeSails Cruise does not offer a pickup in Halong. We recommend taking a taxi for the most convenient transfer to the cruise. The itinerary does not include a beach visit. You will take a sampan boat trip at Dark and Bright cave area and kayak/swim at Ao Ech Area. Best regards, Annie (Ms.)

Asked by Troy 2 months, 2 weeks ago

I am staying at the Grand Mercury Hotel in Hanoi. Can your shuttle bus pick me up from the hotel? When will it be roughly? Is the fee free? How can I make a reservation after booking a hotel?

0 Answers (1) Reply

Answered by Tracy 2 months, 2 weeks ago

Dear Troy, I'm pleased to inform you that the shuttle bus service is included with your Jadesails cruise booking at no additional cost. We can pick you up from the Grand Mercure Hanoi at around 6:50 - 7:00 am on the tour date. Best regards, Tracy

Asked by john 2 months, 3 weeks ago

my hotel is Mercure Hanoi la Gare, so will i be picked up from this hotel at 7am?

0 Answers (1) Reply

Answered by Tracy 2 months, 3 weeks ago

Dear John, The shuttle bus can pick you up directly from Mercure Hanoi la Gare at around 7:00 - 7:20 AM on the tour date. Best regards, Tracy

Asked by John Pham 3 months ago

Hello, We would like to reserve 2 tickets but are wondering if there is any additional photography services we can book ? Regards, John Pham

0 Answers (1) Reply

Answered by Tracy 2 months, 4 weeks ago

Dear John Pham, While we do not offer a dedicated photography service on our cruises, our staff would be happy to take pictures for you during your trip. If you're looking for more professional photos, we recommend booking an external photography service. Kind regards, Tracy

Asked by Bev Foord 3 months, 3 weeks ago

We arrive on a Celebrity Cruise Ship Dec 7, 2025 departing Dec 8th. I’m interested in the one day for Dec 8th. Our ship departs at 7:00pm, can you assure me we will be returning to the ship around 5:30pm.

0 Answers (1) Reply

Answered by Tracy 3 months, 3 weeks ago

Dear Bev Foord, I'm happy to let you know that the Jadesails Cruise is scheduled to disembark at Tuan Chau Marina at around 5:20 - 5:30 PM. From there, you can take a taxi to the Halong International Cruise Port, where your Celebrity Cruise Ship will likely be docked. The taxi ride typically takes around 15-20 minutes, so you should comfortably be able to return to your ship on time for its 7:00 PM departure. Kind regards, Tracy

Asked by 김정도 4 months ago

Is it okay if we go to the boarding place on our own? Can you drop me off at the Old Quarter after the schedule?

0 Answers (1) Reply

Answered by Lilly 4 months ago

Dear Kim Jeong-do, I'm pleased to inform you that you are welcome to make your own way to the pier. To ensure a smooth check-in process, we kindly ask that you arrive on time for the JadeSails cruise. For your return trip, we can provide a shuttle bus service to drop you off at your hotel located within the Hanoi Old Quarter area. Best regards, Lilly

Asked by Michael Cao 4 months, 3 weeks ago

Hi, we are a party of 3 and we stay at 34 Phố Lạc Chính Ba Đình, Hà Nội. Do you guys have a shuttle pick up at the address above? Thank you.

0 Answers (1) Reply

Answered by Lilly 4 months, 2 weeks ago

Dear Michael Cao, I regret to inform you that our shuttle bus can only pick-up and drop-off from the Old Quarter area. Since your address is not located in this area, please take a bus or taxi to our office (72 Hang Trong Street, Hoan Kiem District) at 7:00 am to join the bus. Hope this works fine for you. Best regards, Lilly

Asked by Homar Zamuner 5 months ago

Good morning, I'm interested in booking the JadeSail Cruise day cruise for August 7th. From what I read, I'm not sure if the included shuttle service is from my hotel (La Mejor Indochine, Old Quarter Hanoi) or from a location 2.5 km from Hoan Kiem Lake... Thanks Homar

2 Answers (1) Reply

Answered by Tracy 5 months ago

Dear Homar Zamuner, The shuttle service is available for hotels within the Hanoi Old Quarter, so we can surely pick you up directly from La Mejor Indochine Hotel at 58-62 Dao Duy Tu Street, if you book the transfer with us. Kind regards, Tracy.

Asked by John LE 5 months ago

Hi Mr/Miss . I have 4 people .we would like to join 1 day tour on your ship Ha Lanbay . If we stay at Onsen Yoko hotel , your company could pick up us at the hotel ? And then after finish trip you could give us go back to Silk path boutique hotel in Ha Noi . Thanks for your support. Have a great day .

0 Answers (1) Reply

Answered by Lilly 5 months ago

Dear John LE, I regret to inform you that our shuttle bus service only offers pickups within the Hanoi Old Quarter area. Since your hotel is located outside this zone and closer to the Tuan Chau harbor, taking a taxi would be the most convenient option for your pickup. On a more positive note, I'm pleased to confirm that our bus can drop you off at Silk Path Boutique Hotel Hanoi. Best regards, Lilly

Asked by Rashida Aghayeva 5 months ago

Hello. We are staying at Legend hotel Hanoi, we are 5 people, I need to know if you can take us from hotel. I want to book for tomorrow 9.7.2025

0 Answers (1) Reply

Answered by Lilly 5 months ago

Dear Rashida Aghayeva, I'm delighted to inform you that upon checking our system, JadeSails Cruise is still available for your group, and our shuttle bus can come and pick you up at your hotel - The Legend Hotel Hanoi. I have emailed you our detailed offer. Please consider and let me know if you want to proceed with the booking. Best regards, Lilly

Asked by Catherine 5 months ago

Do you pick up at JM Marvel Hotel & Spa in Hanoi?

0 Answers (1) Reply

Answered by Tracy 5 months ago

Dear Catherine, I'm pleased to inform you that we offer transfers from any hotel within the Hanoi Old Quarter so we can pick you up directly from JM Marvel Hotel & Spa. Best regards, Tracy.

Asked by Kristina 5 months, 2 weeks ago

Hello ! I want to book JadeSails cruise. Can you tell me if it’s possible for me and my friend to meet the group at Tuan Chau ? We want to stay at Halong before the cruise for a day. Can we join the group in Halong and after cruise is over back with everybody to Hanoi ?

0 Answers (1) Reply

Answered by Annie 5 months, 2 weeks ago

Dear Kristina, Yes, you can surely join the tour from Tuan Chau and take the bus back to Hanoi. Best regards, Annie (Ms.)

Asked by Lisa 5 months, 3 weeks ago

If I’m already in Cat Ba, where do we meet. Is this tour just for those travelling from Hanoi?

0 Answers (1) Reply

Answered by Lilly 5 months, 3 weeks ago

Dear Lisa, I'm pleased to clarify your question that you can join our trip from Cat Ba. You can come to Tuan Chau Harbor, Halong, Quang Ninh after booking with us to join the cruise. Or we can arrange a transfer from Cat Ba to the JadeSails Pier for you if you wish. Warm regards, Lilly

Asked by Mark 6 months ago

Can I disembark the cruise today and take tomorrow or day after tomorrow free shuttle bus (as it has been included in the cruise package) to Hanoi?

0 Answers (1) Reply

Answered by Lilly 5 months, 4 weeks ago

Dear Mark, Regarding your question, I am pleased to confirm that you can disembark from the cruise today and still take our complimentary shuttle bus back to Hanoi either tomorrow or the day after tomorrow. Please note that our shuttle bus can only pick up guests from the cruise lounge. Therefore, you will need to return to the cruise lounge on the day you wish to travel back to Hanoi. Should you have any further questions, please do not hesitate to contact us. Best regards, Lilly

Asked by Christian Dang 6 months ago

Does your transfer pick us up from Fraser Suites in Hanoi? Thank you

1 Answers (1) Reply

Answered by Lilly 6 months ago

Dear Christian Dang, I am pleased to inform you that our shuttle bus can come and pick you up at Fraser Suites Hanoi. Kind regards, Lilly

Asked by Phil 6 months, 1 week ago

Hello, is it possible to skip the activities like caves and kayaking and just stay on the boat, relax and enjoy the views?

1 Answers (1) Reply

Answered by Lilly 6 months, 1 week ago

Dear Phil, I'm pleased to inform you that you can choose to skip the cruise activities and just stay on the cruise for sightseeing. Best regards, Lilly

Asked by Ulrike Ganz 6 months, 1 week ago

I´ve read somewhere that from the harbor to the ship there will be a speedboat transfer. Is this true?

0 Answers (1) Reply

Answered by Lilly 6 months, 1 week ago

Dear Ulrike Ganz, Regarding your inquiry, yes, that is correct. The JadeSails Cruise does utilize a speedboat for transferring our guests from the harbor to the main cruise vessel. This procedure ensures a swift and convenient boarding experience for everyone. Should you have any further questions, please do not hesitate to contact us. Best regards, Lilly

Asked by Jerry 6 months, 2 weeks ago

Hello, is it possible to pay an extra and benefit from a round-trip private transfer from Hanoi for 3 pax instead of the bus ? thank you

0 Answers (1) Reply

Answered by Iris 6 months, 2 weeks ago

Dear Jerry, I am pleased to inform you that we can arrange a private transfer for your group of three people. The cost for a round-trip private transfer is $180 per car. Sincerely yours, Iris

Asked by Rajesh Kumar Baid 7 months ago

I m in hotel Gm hospitality. What's your pickup time at our hotel

0 Answers (1) Reply

Answered by Hallie 6 months, 4 weeks ago

Dear Rajesh Kumar Baid, Yes, the cruise can pick you up at Gm hospitality, don't worry. Best Regards, Hallie

Asked by Bala 7 months, 1 week ago

Do you offer kayaking as part of the cruise?

0 Answers (1) Reply

Answered by Lilly 7 months, 1 week ago

Dear Bala, I am pleased to inform you that the JadeSails Cruise does offer kayaking as part of the cruise. You will kayak through Dark-Bright Cave. Warm regards, Lilly

Asked by Avika 7 months, 2 weeks ago

Does the service pick us up from Sheraton Hanoi West?

0 Answers (1) Reply

Answered by Lilly 7 months, 2 weeks ago

Dear Avika, I am pleased to inform you that our shuttle bus can come pick you up at Sheraton Hanoi West. Our bus will pick you up between 6:30 - 7:00am so please help us to wait inside the hotel lobby and be ready by that time for a smooth ride. Best regards, Lilly

Asked by Márton Horváth 7 months, 2 weeks ago

We are travelling with backpack and suitcase. Is there an option to store our belongings during the cruise? Thank you in advance.

0 Answers (1) Reply

Answered by Iris 7 months, 2 weeks ago

Dear Márton Horváth, Thank you for contacting us! The cruise can help you keep your backpack and suitcase. You can bring your luggage along with you onboard. Should you have any questions, please do not hesitate to contact us. Sincerely, Iris

Asked by Lucien 7 months, 2 weeks ago

Can you pick us at our hotel in the morning , your bus at Acoustic hotel and spa ?

0 Answers (1) Reply

Answered by Iris 7 months, 2 weeks ago

Dear Lucien, I am pleased to answer your consideration that our car can pick you up directly at your hotel from 8:00 to 8:30 AM. Should you need any further assistance, please do not hesitate to contact us. Sincerely yours, Iris

Asked by ankur bhatia 7 months, 3 weeks ago

We are vegan do you have sufficient options for food

0 Answers (1) Reply

Answered by Mary 7 months, 3 weeks ago

Dear Ankur Bhatia, All cruises serve vegan meals and ensure sufficient food for you as all other guests, no worries. Should you need more information, feel free to contact us. Regards, Mary

Asked by Danielle 7 months, 3 weeks ago

Hi, is it possible to book without the shuttle? As in we provide our own transport to and from? Thanks

0 Answers (1) Reply

Answered by Tearis 7 months, 3 weeks ago

Dear Danielle, The round-trip shuttle bus service on Jadesails Cruise is offered complimentary, so it’s entirely up to you if you would like to use it or not. Kind regards, Tearis

Asked by David Yoon 8 months, 1 week ago

Hello. 1) Whether shuttle from/to Hanoi, is it possible to book just 1-way-trip which is from Hanoi to Ha Long only. after finishing the Cruise tour we'd like to go our hotel in Ha Long. 2) can we book May 4th trip 3 person? (1 adult, 2 elementary school students.)

0 Answers (1) Reply

Answered by Tearis 8 months, 1 week ago

Dear David Yoon, Please be advised that the shuttle bus is only available for transfer between Hanoi Center and the cruise pier. Therefore, we can not arrange your dropoff at hotels in Halong as per your request. We offer a complimentary shuttle bus, you are welcome to use a one-way transfer. We are pleased to inform you that Jadesails Cruise still has vacancies for your group on 4th May. Please kindly provide the exact ages of the elementary school students so we can offer the correct quotation. Kind regards, Tearis

Asked by YOON DONGWON 8 months, 1 week ago

How much if I want to take 1-way-trip? meaning I only take bus from Hanoi to HaLong, then after finish the cruise tour I take a taxi and go to my hotel in HaLong. whether charge can be discounted or whether can you drop me off at my hotel in Halong about 10 minutes apart from the boat marina(Oakwood HaLong)

0 Answers (1) Reply

Answered by Tearis 8 months, 1 week ago

Dear YOON DONGWON, Please be advised that the shuttle bus is only available for transfer between Hanoi Center and the cruise pier. Therefore, we can not arrange your dropoff at hotels in Halong. We offer the complimentary shuttle bus Hanoi - Halong - Hanoi, thus please let us know if you would like to take advantage of this service. If you have any further questions, please do not hesitate to contact us. Kind regards, Tearis

Asked by Mansi Gogia 8 months, 2 weeks ago

Is hotel pickup included in this price?

0 Answers (1) Reply

Answered by Mary 8 months, 2 weeks ago

Dear Mansi Gogia, Round-trip transfer from Hanoi Center by shuttle bus is included. If you have any questions, please feel free to contact us. Kind regards, Mary

Asked by seokmin 8 months, 2 weeks ago

FOR the JadeSails Cruise tour. i received confirmation that the shuttle bus can pick me up from the Grand Plaza Hotel Hanoi at around 6:30 AM.However, I noticed in the "Special Notes" section on your website that the shuttle service is limited to hotels within the Hanoi Old Quarter area. Since the Grand Plaza Hotel Hanoi is outside this area, I would like to reconfirm whether the pickup is still possible.

0 Answers (1) Reply

Answered by Tearis 8 months, 2 weeks ago

Dear Seokmin, Normally, the shuttle bus service is only available around Hanoi Old Quarter. However, Jadesails is a large and highly popular cruise company, so their buses can cover nearby areas as long as they are not too far from the city center. They will arrange suitable vehicles to make sure that guests from the same area travel together. We believe this should not cause any misunderstanding for you when booking. If you would like to proceed with Jadesails Cruise, please kindly let us know. Best regards, Tearis

Asked by Smitha Dawson 8 months, 3 weeks ago

Hello, does the price include pick up in the Old quarter in Hanoi? We are interested in the day cruise on Jade Sails. Does this day trip go to Cat Ba, or Lan Ha only? We would like to definitely go to Lan Ha, because we hear that Halong Bay is a bit crowded. Thank you.

0 Answers (1) Reply