JadeSails Cruise

Dear Sabrina, We only offer shuttle service from Hanoi Old Quarter to Halong Bay. If you are already staying in Ha Long, we recommend arranging your own transportation to Tuan Chau Harbor. The journey from the city center to Tuan Chau Harbor typically takes around 15-20 minutes. Best regards, Tracy

Dear Mr. John, I'm pleased to inform you that in the unlikely event that the typhoon, storm causes the trip to be cancelled, we have two options for you:

• We will be happy to assist you in rescheduling your trip to a new date (if possible)
• If you are unable to change your date, we will proceed with a cancellation and a refund.

Please be advised that we can only assist with these options if there is an official announcement from the local government to prohibit all boats from operating. Rest assured, we will keep you informed of any new developments as they arise. 

Best regards,

Lilly

Dear Freney Uribe, I am sorry JadeSails Cruise does not offer a pickup in Halong. We recommend taking a taxi for the most convenient transfer to the cruise. The itinerary does not include a beach visit. You will take a sampan boat trip at Dark and Bright cave area and kayak/swim at Ao Ech Area. Best regards, Annie (Ms.)

Dear Troy, I'm pleased to inform you that the shuttle bus service is included with your Jadesails cruise booking at no additional cost. We can pick you up from the Grand Mercure Hanoi at around 6:50 - 7:00 am on the tour date. Best regards, Tracy

Dear Paul Almonte, JadeSails Cruise can accommodate a maximum of 99 guests. Regards, Mary

Dear John, The shuttle bus can pick you up directly from Mercure Hanoi la Gare at around 7:00 - 7:20 AM on the tour date. Best regards, Tracy

Dear John Pham, While we do not offer a dedicated photography service on our cruises, our staff would be happy to take pictures for you during your trip. If you're looking for more professional photos, we recommend booking an external photography service. Kind regards, Tracy

Dear Bev Foord, I'm happy to let you know that the Jadesails Cruise is scheduled to disembark at Tuan Chau Marina at around 5:20 - 5:30 PM. From there, you can take a taxi to the Halong International Cruise Port, where your Celebrity Cruise Ship will likely be docked. The taxi ride typically takes around 15-20 minutes, so you should comfortably be able to return to your ship on time for its 7:00 PM departure. Kind regards, Tracy

Dear Kim Jeong-do, I'm pleased to inform you that you are welcome to make your own way to the pier. To ensure a smooth check-in process, we kindly ask that you arrive on time for the JadeSails cruise. For your return trip, we can provide a shuttle bus service to drop you off at your hotel located within the Hanoi Old Quarter area. Best regards, Lilly

Dear Michael Cao, I regret to inform you that our shuttle bus can only pick-up and drop-off from the Old Quarter area. Since your address is not located in this area, please take a bus or taxi to our office (72 Hang Trong Street, Hoan Kiem District) at 7:00 am to join the bus. Hope this works fine for you. Best regards, Lilly

Dear Homar Zamuner, The shuttle service is available for hotels within the Hanoi Old Quarter, so we can surely pick you up directly from La Mejor Indochine Hotel at 58-62 Dao Duy Tu Street, if you book the transfer with us. Kind regards, Tracy.

Dear John LE, I regret to inform you that our shuttle bus service only offers pickups within the Hanoi Old Quarter area. Since your hotel is located outside this zone and closer to the Tuan Chau harbor, taking a taxi would be the most convenient option for your pickup. On a more positive note, I'm pleased to confirm that our bus can drop you off at Silk Path Boutique Hotel Hanoi. Best regards, Lilly

Dear Rashida Aghayeva, I'm delighted to inform you that upon checking our system, JadeSails Cruise is still available for your group, and our shuttle bus can come and pick you up at your hotel - The Legend Hotel Hanoi. I have emailed you our detailed offer. Please consider and let me know if you want to proceed with the booking. Best regards, Lilly

Dear Catherine, I'm pleased to inform you that we offer transfers from any hotel within the Hanoi Old Quarter so we can pick you up directly from JM Marvel Hotel & Spa. Best regards, Tracy.

Dear Kristina, Yes, you can surely join the tour from Tuan Chau and take the bus back to Hanoi. Best regards, Annie (Ms.)

Dear Lisa, I'm pleased to clarify your question that you can join our trip from Cat Ba. You can come to Tuan Chau Harbor, Halong, Quang Ninh after booking with us to join the cruise. Or we can arrange a transfer from Cat Ba to the JadeSails Pier for you if you wish. Warm regards, Lilly

Dear Mark, Regarding your question, I am pleased to confirm that you can disembark from the cruise today and still take our complimentary shuttle bus back to Hanoi either tomorrow or the day after tomorrow. Please note that our shuttle bus can only pick up guests from the cruise lounge. Therefore, you will need to return to the cruise lounge on the day you wish to travel back to Hanoi. Should you have any further questions, please do not hesitate to contact us. Best regards, Lilly

Dear Christian Dang, I am pleased to inform you that our shuttle bus can come and pick you up at Fraser Suites Hanoi. Kind regards, Lilly

Dear Phil, I'm pleased to inform you that you can choose to skip the cruise activities and just stay on the cruise for sightseeing. Best regards, Lilly

Dear Ulrike Ganz, Regarding your inquiry, yes, that is correct. The JadeSails Cruise does utilize a speedboat for transferring our guests from the harbor to the main cruise vessel. This procedure ensures a swift and convenient boarding experience for everyone. Should you have any further questions, please do not hesitate to contact us. Best regards, Lilly

Dear Jerry, I am pleased to inform you that we can arrange a private transfer for your group of three people. The cost for a round-trip private transfer is $180 per car. Sincerely yours, Iris

Dear Rajesh Kumar Baid, Yes, the cruise can pick you up at Gm hospitality, don't worry. Best Regards, Hallie

Dear Bala, I am pleased to inform you that the JadeSails Cruise does offer kayaking as part of the cruise. You will kayak through Dark-Bright Cave. Warm regards, Lilly

Dear Avika, I am pleased to inform you that our shuttle bus can come pick you up at Sheraton Hanoi West. Our bus will pick you up between 6:30 - 7:00am so please help us to wait inside the hotel lobby and be ready by that time for a smooth ride. Best regards, Lilly

Dear Márton Horváth, Thank you for contacting us! The cruise can help you keep your backpack and suitcase. You can bring your luggage along with you onboard. Should you have any questions, please do not hesitate to contact us. Sincerely, Iris

Dear Lucien, I am pleased to answer your consideration that our car can pick you up directly at your hotel from 8:00 to 8:30 AM. Should you need any further assistance, please do not hesitate to contact us. Sincerely yours, Iris

Dear Ankur Bhatia, All cruises serve vegan meals and ensure sufficient food for you as all other guests, no worries. Should you need more information, feel free to contact us. Regards, Mary

Dear Danielle, The round-trip shuttle bus service on Jadesails Cruise is offered complimentary, so it’s entirely up to you if you would like to use it or not. Kind regards, Tearis

Dear David Yoon, Please be advised that the shuttle bus is only available for transfer between Hanoi Center and the cruise pier. Therefore, we can not arrange your dropoff at hotels in Halong as per your request. We offer a complimentary shuttle bus, you are welcome to use a one-way transfer. We are pleased to inform you that Jadesails Cruise still has vacancies for your group on 4th May. Please kindly provide the exact ages of the elementary school students so we can offer the correct quotation. Kind regards, Tearis

Dear YOON DONGWON, Please be advised that the shuttle bus is only available for transfer between Hanoi Center and the cruise pier. Therefore, we can not arrange your dropoff at hotels in Halong. We offer the complimentary shuttle bus Hanoi - Halong - Hanoi, thus please let us know if you would like to take advantage of this service. If you have any further questions, please do not hesitate to contact us. Kind regards, Tearis

Dear Mansi Gogia, Round-trip transfer from Hanoi Center by shuttle bus is included. If you have any questions, please feel free to contact us. Kind regards, Mary

Dear Seokmin, Normally, the shuttle bus service is only available around Hanoi Old Quarter. However, Jadesails is a large and highly popular cruise company, so their buses can cover nearby areas as long as they are not too far from the city center. They will arrange suitable vehicles to make sure that guests from the same area travel together. We believe this should not cause any misunderstanding for you when booking. If you would like to proceed with Jadesails Cruise, please kindly let us know. Best regards, Tearis

Dear Rachael Hayes, Yes, we can arrange the pickup for you from Hanoi to the cruise pier. Kind regards, Tearis

Dear Smitha Dawson, Jadesails offers a complimentary roundtrip transfer by shuttle bus, and we would be happy to add this service to your booking if you would like to take advantage of it. Please note that the Jadesails itinerary covers Lan Ha Bay only, a destination renowned for its untouched beauty and fewer crowds. Hope this option can meet the expectations that you are looking for. Best regards, Tearis

Dear Amanda Nguyen, Your 2-year-old child is more than welcome on board! We will be happy to inform the cruise operator, and they will arrange suitable meals accordingly. As per our children’s policy, one child under 4 years old can join free of charge. Kind regards, Tearis

Dear Emmy Daniels, If you arrive in Halong Bay at 5:00 am, you will have several options to pass the time before embarking on your cruise.: have a sip at a café, take a walk along the Bai Chay area to enjoy the sunrise and fresh morning air, or book a hostel for a few hours to rest after your long journey. Kind regards, Tearis

Dear Seokmin, The shuttle bus service can pick you up directly from the Grand Plaze Hotel Hanoi around 6:30 am. Best regards, Tearis

Dear Roxy, Intercontinental Hotel West Lake works fine for the shuttle bus route. Best regards, Tearis

Dear Tanisha Jain, Yes, the bus can pick you up from Lotus Boutique Hotel 2 Ng. Hội Vũ, Hàng Bông. The pick up time is between 7.00 - 7.20am. Please make a booking on our website for us to confirm it. Best regards, Cindy

Dear Steve, I am sorry the bus cannot drop you off at Ninh Binh so you will need a private car instead. We can arrange a car for you and its price is USD 100 for 2 persons. Best regards, Cindy

Dear Kate, You will be back to Hanoi around 7.45pm so you will have enough time for your train to Danang. The bus can drop you off at the train station. Best regards, Cindy

Dear Rebecca, Yes, you can skip all the activities and just stay on the boat, relax and enjoy the views. Should you have other questions, please feel free to let me know. Best regards, Cindy

Dear Amanda, The cruise can cater to gluten free food on your request. I emailed you the copy of JadeSails Cruise menu for your reference. Best regards, Cindy

Dear Anoshka Pande, If you do not go back to Hanoi you can bring all your luggage with you and leave it on the boat during the day cruise time. Best regards, Cindy

Dear Shao Wang, Yes, we can surely pick you up at 19 Gia Ngu Street. Best regards, Annie (Ms.)

Dear Peter Truman, I am sorry that the shuttle bus is offered free of charge, thus the cost is the same whether you take it or not. Best regards, Annie (Ms.)

Dear Hazy, Please kindly find the cruise's menu I sent to your mail. Best regards, Annie (Ms.)

Dear Adhar Narain, Yes, your wife can surely join the trip, please kindly not worry. We will note with the cruise organizer to take more care of her accordingly. Best regards, Annie (Ms.)

Dear Bunnie, From Hai Phong, you can take a cab to Tuan Chau to get on boat. Should you have other questions, please feel free to contact us. Best regards, Cindy

Dear Shannon B, JadeSails Cruise shuttle can pick you up at the Dolce by Wyndham Hanoi Golden Lake between 6.40 - 6.50am. Best regards, Cindy

Dear Mudit Saxena, Please be advised JadeSails is a day cruise only. For a 2 day 1 night cruise, please have a look other options on our website (https://www.halongbaytours.com/itineraries/2-day-1-night.html). Best regards, Cindy

Dear Aayush Mehta, The shuttle bus can pick you up from Hotel Nostalgia Hanoi between 7:00-7:30am but you should get ready at 7:00am for a smooth ride. This is the limousine bus so no worries. Best regards, Susan

Dear Stephanie, Yes, the bus can pick you up at your Airbnb at 39C Phố Hai Bà Trưng. Best regards, Cindy

Dear Yuli, The 3 years old kid will be free of charge. Yes, the cruise is safe for kids. Best regards, Cindy

Dear Michael Mancuso, May I know your hotel address is at 87 P. Nguyễn Trường Tộ, Nguyễn Trung Trực right? If so, the bus can pick up and drop off there for the cruise. Best regards, Cindy

Dear Hung, Our shuttle bus will pick you up from Peridot Grand Luxury Hotel around 7:00 a.m. Kind regards, Tearis

Dear Saengwan, I am sorry that we do not offer a transfer from Halong. As it is just a short distance, you can take a taxi for the most convenience. Best regards, Annie (Ms.)

Dear Wendy Baugh, Yes, we offer shuttle bus free of charge, thus the cost is the same if you take it or not. Should you have other questions, please do not hesitate to contact me! Best regards, Annie (Ms.)

Dear Asif Saleh, You can travel with your luggage. However, please note that the shuttle bus does not pick up from Halong city. Please take a taxi to the port if you join the cruise. I appreciate your understanding. Regards, Mary

Dear Ramyata, Yes, JadeSails Cruise's bus can pick up and drop off at Grand Vista hotel. The pick up time is between 6.30-7.00am. Best regards, Cindy

Dear Ed, Yes, JadeSails Cruise's bus can pick you up from Westlake Intercontinental Hotel but with a surcharge of USD 3 per guest per way. Should you have other questions, please let me know. Best regards, Cindy

Dear Linda Abu Lashin, The cruise serves vegetarian meals, so no worries. Regards, Tearis

Dear William, Yes, the JadeSails bus can pick up and drop off at Pan Pacific hotel. Best regards, Cindy

Dear Ho Wen Chi, As per your arrival time, I am afraid that you cannot join the cruise on the same day of your arrival so please stay in Hanoi the night before then join the cruise on the next day. If you need more information, feel free to contact us. Best regards, Cindy

Dear Zac, Yes the bus picks up and drops off at Hanoi Old Quarter Area. If you need more information, feel free to contact us. Regards, Mary

Dear Ian Smith, Our cost for a private car to pick you up from Delasea is USD 22 per way. Or you can ask the hotel staff to help call a taxi instead. Best regards, Cindy

Dear Alex, I would like to inform you that you can bring luggages onboard and store it at the reception. Best regards, Quan

Dear Marnie, Please be advised JadeSails Cruise can accommodate up to 99 guests. Best regards, Cindy

Dear Gunjan Nagpal, Please be advised JadeSails Cruise accommodates buffet lunch. I have sent the menu to you for your reference. Best regards, Cindy

Dear Hema, I would like to advise that Jadesails cruise offers vegetarian onboard and upon your request, we can cater you alternative meals. I sent you the detailed itinerary via email for your reference, If you have any further questions, please do not hesitate to contact us. Ellie

Dear Sunny Lee, I am sorry Amethyst and JadeSails do not have cabins. The only day cruise has cabin for day use is Ambassador Day Cruise. Should you need more assistance, feel free to contact us. Best regards, Bonnie (Ms.)

Dear Mr Hughes, I would like to advise you that Jadesails is the day boat so it does not include cabins to use. Should you need more assistance, feel free to contact us. Phoebe

Dear Ramya Manjunath, Yes, vegetarian food is available for lunch on Jade Sails cruise. The bus can pick you up at some hotels from Tay Ho area such as Intercontinental Westlake, Sheraton hotel... with extra charge. Best regards, Cindy

Dear Vijay G, The shuttle bus of JadeSails can pick up and drop off from Amira Hotel Hanoi & Skybar. Should you need further assistance, please feel free to contact us. Best regards, Bonnie

Dear Winnie, Regarding your concern, I can assume that you are kayaker lover and wish to spend as long as time to enjoy and explore Halong bay. However, with the duration of day cruise, we cannot extend the time for you to do the activity even you wish to pay extra. Only overnight cruise can make it happened for those with a whole extra days, we can extend the time for you to enjoy it. We also do not provide a journey with only kayaking activity in Halong bay, always have additional activities besides kayak following with cruise's time on and off board. I hope you can understand. Should you have any further questions, please do not hesitate to contact us. Phoebe

Dear Adan Sandoval, Both Peridot Grand Luxury Boutique Hotel (33 Duong Thanh Street) and Peridot Gallery Classic Boutique Hotel (52 Bat Su Street) are in Hanoi Old Quarter so the bus can surely pick you up there. Regards, Mary

Dear K M Challinor, Thank you very much for contacting us. Shuttle bus can pick-up and drop off at Hanoi Secret Garden (182 Hang Bong Street). It is included in the price of JadeSails. I have emailed you the itinerary in detail for your reference. Best regards, Bonnie (Ms.)

Dear Luca Palmonari, Shuttle bus can pick up and drop off at  Classyc Hotel located at 09 P. Hàng Thùng. Should you need further information, feel free to contact us. Best regards, Bonnie (Ms.)

Dear Maru, Yes, the cruise can surely pick you up from this address. Should you need further information, feel free to contact us. Regards, Annie (Ms.)

Dear Nik, Jade Sails Cruise can accommodate a maximum of 99 passengers. The actual number of passengers is different everyday depending on the number of guests booked. Should you have further questions, please do not hesitate to contact me! Best regards, Annie (Ms.)

Dear Low, Yes, you can surely skip any activity that you are not keen on and stay on the boat. Should you need further information, please let us know! Best regards, Annie (Ms.)

Dear Brittney Cooper, We offer a shuttle bus Hanoi - Halong, however, from Halong to Ninh Binh in the evening we have the option for private car only. It is US$ 100/sedan car for 2 persons, please kindly consider it. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

Dear Samuel, Shuttle bus only pick-up and drop-off in Hanoi Old Quarter so if you stay at Grand Vista which is not in this area, you can take a taxi to the cruise office to get picked up. We will send you the address and details upon booking confirmation. Should you need further assistance, please feel free to contact us. Best regards, Bonnie (Ms.)

Dear Sir/Madam, Thank you for your question. For Jade Sails Cruise, the bus can pick you up at your hotel from 7:00 - 7:15 am. Please kindly consider and let us know if you want to book it. Best regards, Annie (Ms.)

Dear Vivekan,

Thank you for your email. Please note that Jade Sails offer free transfer round trip so I cannot offer any discount in case you take this trip. Can you consider option that have discount for guests not using transfer below:

(1) Ambassador Cruise: https://www.halongbaytours.com/day-cruise/ambassador-day-cruise.html
(2) La Casta Daily: https://www.halongbaytours.com/day-cruise/la-casta-daily-cruise.html

I look forward to hearing from you!

Melissa