JadeSails Cruise

Address: Tuan Chau Harbor, Halong, Quang Ninh Departure: Daily departure

OVERVIEW
ITINERARY DETAILS
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About JadeSails Cruise

Designed in the exquisite sailboat style, JadeSails is a luxury cruise that visitors will not regret for a day tour in Halong - Lan Ha Bay.

The contemporary elegance is reflected through the open design with a range of luxurious furniture and modern amenities, inviting you both to indulge in extraordinary nature and experience outstanding comfort. There are 2 restaurants, a lounge bar & cafe, a swimming pool, bar, spa, gym on JadeSails to meet your leisure and recreation needs. If admiring Halong - Lan Ha Bay from the full-length glass windows from the dining area is not enough, laying back on a comfy sunbed on the sundeck with a glass of iced cocktails on hand is unbeatable.

JadeSails not only brings top-notch facilities but also satisfies you with caring service. Every single request is paid attention to, from your food diet to a well-arranged limousine transfer or a special event celebration. Just raise your needs and the dedicated and professional team is always willing to support you.

Last but not least, the well-selected itinerary on JadeSails is something you do not need to worry about. The 8-hour cruise includes the untouched route from Halong to Lan Ha Bay where you can witness the small and giant limestone rocks, swim in the crystal water, kayak through the pristine cave, or watch the fishing boats on the bay. That is not to mention a cooking class and sunset party onboard which will make your journey even more enjoyable and memorable.

4 reasons to choose JadeSails Cruise

Contemporary luxury design
Pool bar and large sundeck
Visit untouched parts of Lan Ha Bay
Kayaking through Dark-Bright Cave

Full itinerary

Day tour itinerary

7:00

Our shuttle bus picks you up at your hotel (if you use our transfer, the pickup location is 2 km from Hoan Kiem Lake). Start a 2.5-hour drive via the expressway to Tuan Chau Marina.

9:30

Arrive at Tuan Chau. Welcome onboard! While you sip a fresh welcome drink, the cruise team has a briefing and safety instructions before you start a 7.5-hour journey on Lan Ha Bay.

11:30

A hearty buffet lunch is served with a bunch of Vietnamese food, Western food, and local seafood.

13:00

JadeSails Cruise drops the anchor at Dark-Bright Cave, one of the most untouched and beautiful areas in Lan Ha Bay. The sampan rowing boats take you through the cave, witness the million-year-old stalactites, and enjoy the tranquility in the lagoon.

14:30

The cruise progresses to Frog Pond area in Lan Ha Bay for kayaking and swimming.

15:45

Back to the cruise. Watch the cooking demonstration by a talented chef and learn how to make the most traditional dish in Vietnam - Spring Rolls.

16:30

Sunset Party is ready on sundeck. You can unwind on the sun loungers, order some beers, make friends with other passengers, or simply admire the magnificent sunset. Jacuzzi pool or spa is another idea to relax while the cruise sails back to Tuan Chau.

17:20 - 17:30

Disembark on Tuan Chau Marina. Get on bus back to Hanoi.

19:30

The bus drops you off at your hotel. Trip ends.

Note: shuttle bus service, if booked, will pick up guests at 7:30am.

Meals included: Lunch

Cruise inclusions & options

Cruising Policy

Check in on board: 9:30 AM
Check out: 5:30 PM
Return Hanoi: 7:30 PM
The FOC rate for only 01 children under 4 years old.
Children from 4 - 9 will pay an extra 75% of adult rate.
Children aged 10 and above must pay full fare as an adult.
Peak season surcharge: Surcharge 20% per person applies for travel date on Lunar New Year (16, 17, 18/02/2026).

Price Exclusions

Taxes
Holiday surcharge
Sightseeing fees
Other beverages, tips and personal expenses
All other services not mentioned clearly in the program

Price Inclusions

Shuttle bus Hanoi - Halong - Hanoi.
7.5 hours cruise
All entrance fees for sightseeing indicated
Vietnamese fusion lunch
Sunset party and 2 bottles of mineral water on limousine
Kayaking or local rowing boat, life jacket and waterproof bag
English speaking guide

Questions & Answers (200)

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Looking for more info? Send your question to us and our staff will answer it here as soon as possible.

Asked by Robert 5 days, 4 hours ago

does this day trip include a bamboo boat ride as well?

0 Answers (1) Reply

Answered by Lilly 4 days, 18 hours ago

Dear Robert, I'm pleased to inform you that the JadeSails Cruise includes bamboo boat in its itinerary. Best regards, Lilly

Asked by Jaskeat 3 weeks ago

When trying to do the payment there is only options for the bus from hanoi and back. What if i wanted to get picked up from hanoi but then go to ninh binh afterwards. How can i do that from the payment page

0 Answers (1) Reply

Answered by Lilly 2 weeks, 6 days ago

Dear Jaskeat, I regret to inform you that we do not currently have a Hanoi - Halong - Ninh Binh bus option available on our website. However, please feel free to share your desired travel schedule with us, and we will be happy to assist you with the booking. We offer a shuttle bus from Halong - Ninh Binh for 18 USD per person. Best regards, Lilly

Asked by Jayne 3 weeks, 6 days ago

What is the shuttle bus like from Hanoi to Ha Long Bay (for example are there standard seats, leather seats, standard legroom, extra legroom, reclining seats etc)? Thank you.

0 Answers (1) Reply

Answered by Lilly 3 weeks, 4 days ago

Dear Jayne, I am pleased to inform you that our transfer service uses a Standard Dcar bus. For your reference, I emailed you some photos and details of the vehicle so you can see the interior and comfort level. Warm regards, Lilly

Asked by Michelle L 4 weeks, 2 days ago

May I ask if the free shuttle bus covers the Hoan Kiem district area, as I will reside at the Acoustic Hotel? Thank you!

0 Answers (1) Reply

Answered by Helen 4 weeks ago

Hi Michelle L, Thank you for your question. Yes the free shuttle bus covers Hoan Kiem district area and we can surely pick up from Acoustic Hotel. Best regards, Helen

Asked by Atkeat 1 month ago

Hello, if i want to get picked up from Hanoi but after the cruise want to go directly to ninh binh, would it be possible? Even if you guys can help me find a bus to there would be perfect

0 Answers (1) Reply

Answered by Lilly 1 month ago

Dear Atkeat, I'm pleased to inform you that we do offer shuttle bus Halong - Ninh Binh at 18 USD/ person. Warm regards, Lilly

Asked by evelyn 1 month, 1 week ago

hi there! this is my hotel: Luxury Serviced Apartment Vinhomes D’Capitale – Zen Homes. can i ask: 1. is there 2 way shuttle bus service from my hotel? 2. since i will be visiting at the start of jan (3rd jan), it is during the winter period. will it be foggy? and will kayaking and swimming still take place?

0 Answers (1) Reply

Answered by Tracy 1 month, 1 week ago

Dear Evelyn, Regarding the shuttle service, I would like to inform you that shuttle bus transfers are only available for hotels located within the Hanoi Old Quarter. Unfortunately, we cannot pick you up directly from the Luxury Serviced Apartment Vinhomes D’Capitale – Zen Homes as it is outside this area. For your inquiry about the weather, the beginning of January is the winter period in Ha Long Bay, with temperatures generally ranging from 15-20°C. The weather is typically cool, cloudy, and while there might be some fog in the morning, it is usually not heavy. Kayaking and swimming activities will still be available for guests who wish to participate. Best regards, Tracy

Asked by Gary Sweeting 1 month, 1 week ago

Can you collect the two of us from the cruise terminal? We arrive on the Celebrity Solstice.

1 Answers (1) Reply

Answered by Annie 1 month, 1 week ago

Dear Gary Sweeting, Please note that our complimentary shuttle bus service is only available for transfers between Hanoi and Ha Long. If you will be arriving on the Celebrity Solstice, the easiest option is to take a taxi from the cruise terminal to the check-in point. The drive should take approximately 20 minutes only. Best regards, Annie (Ms.)

Asked by joseph wai 2 months ago

do you have shuttle bus to tuan chau port from Tru by Hilton Ha Long Hon Gai Centre?

0 Answers (1) Reply

Answered by Phoebe 2 months ago

Dear Joseph, We only have the sharing bus included from Hanoi - Halong -Hanoi but it's not included for the transfer from Halong, Bai Chay to the pier. If you are already in Bai Chay, I believe you can make easier transfer from your hotel to the port by taxi/ cab. Kind regards, Phoebe

Asked by Ross Dettman 2 months ago

Hi we are coming in on a Cruise Ship, Celebrity Solstice on the 30th December 2025. Do you need to pick us up to get to you cruise or is it docked at the same terminal as our ship will be. Thanks Ross

1 Answers (1) Reply

Answered by Phoebe 2 months ago

Dear Ross, I wish to advise you that Celebrity Solstice will dock at Halong International Port and the Jadesails Cruise will start from Tuan Chau Port. It's two different port so I trust you will have to make the private transfer from Halong International Port to go Tuan Chau marina if you wish to join the boat. Our free transfer include from Hanoi - Halong - Hanoi only. Kind regards, Phoebe

Asked by CandyF 2 months, 1 week ago

We are two people and will be staying at La Passion Premium Cau Go. Can you advise us if the shuttle pickup is available at this hotel and if yes, what time the pickup time will be? Thanks!

0 Answers (1) Reply

Answered by Lilly 2 months, 1 week ago

Dear CandyF, I'm pleased to confirm that our shuttle bus can come and pick you up at your hotel - La Passion Premium Cau Go - between 7:00 - 7:20am so help us to wait inside the hotel lobby and be ready by 7:00am for a smooth pick-up. Best regards, Lilly

Asked by Stuart Denman 2 months, 2 weeks ago

I will be staying at Watson premium Ha Long Hotel. Can transfer pick us up from there or would we need to get to the departure area?

0 Answers (1) Reply

Answered by Tracy 2 months, 2 weeks ago

Dear Stuart Denman, If you are already staying in Ha Long, we recommend arranging your own transfer for a more convenient and better pricing. The journey from Ha Long city to the cruise pier in Tuan Chau Marina is approximately 15-20 minutes by car. Best regards, Tracy

Asked by Garonne Tsui 2 months, 3 weeks ago

I will be staying in 2 different accommodations and planning which one (or both) may be covered by shuttle service? So I wanna check with you before confirming which day should I book for the day trip. Do you offer shuttle pick up at Shining Central and/or Pan Pacific near West Lake?

0 Answers (1) Reply

Answered by Phoebe 2 months, 3 weeks ago

Dear Garonne, I wish to advise you that we can help to pick up/ dropoff either destination so it'd be fine if you would be staying in 2 different accommodations. Should you have any further questions, please feel free to contact us. Kind regards, Phoebe

Asked by Maddy 2 months, 3 weeks ago

Hi We will be staying at GRAND HOTEL du LAC Hanoi. Looking for pickup and drop off to this location.. Is it available? date of day cruise Dec 11 ; 2025 ; 2 adults

0 Answers (1) Reply

Answered by Tracy 2 months, 3 weeks ago

Dear Maddy, We can arrange the transfer for pick-up and drop-off directly from GRAND HOTEL du LAC Hanoi for your Jadesails cruise on December 11th. Best regards, Tracy

Asked by amanda tam 3 months ago

we will be staying at the Somerset Grand Hanoi on 23 dec. will there be a shittle to pick up a party of 10.

0 Answers (1) Reply

Answered by Tracy 3 months ago

Dear amanda tam, I'm pleased to inform you that the Jadesails cruise shuttle bus can pick up your party of 10 directly from your hotel, Somerset Grand Hanoi, on December 23rd. Best regards, Tracy

Asked by Sabrina Pascher 3 months ago

Good morning, We will be staying in Ha Long. Do you also offer a shuttle service from there or will it be easiest to get to Tuan Chao by ourselves? Kind regards Sabrina

0 Answers (1) Reply

Answered by Tracy 3 months ago

Dear Sabrina, We only offer shuttle service from Hanoi Old Quarter to Halong Bay. If you are already staying in Ha Long, we recommend arranging your own transportation to Tuan Chau Harbor. The journey from the city center to Tuan Chau Harbor typically takes around 15-20 minutes. Best regards, Tracy

Asked by John 3 months ago

What is your policy if it rains, or we have inclement weather preventing the cruise from taking off? Will there be a refund?

0 Answers (1) Reply

Answered by Lilly 3 months ago

Dear Mr. John, I'm pleased to inform you that in the unlikely event that the typhoon, storm causes the trip to be cancelled, we have two options for you:

We will be happy to assist you in rescheduling your trip to a new date (if possible)
If you are unable to change your date, we will proceed with a cancellation and a refund.

Please be advised that we can only assist with these options if there is an official announcement from the local government to prohibit all boats from operating. Rest assured, we will keep you informed of any new developments as they arise.

Best regards,

Lilly

Asked by Freney Uribe 3 months, 2 weeks ago

Quick question, I am arriving at 7am HalongBay in the international Cruise Port, is this an ok pickup spot? Also, I wonder if there is scheduled time on a beach?

0 Answers (1) Reply

Answered by Annie 3 months, 1 week ago

Dear Freney Uribe, I am sorry JadeSails Cruise does not offer a pickup in Halong. We recommend taking a taxi for the most convenient transfer to the cruise. The itinerary does not include a beach visit. You will take a sampan boat trip at Dark and Bright cave area and kayak/swim at Ao Ech Area. Best regards, Annie (Ms.)

Asked by Troy 3 months, 3 weeks ago

I am staying at the Grand Mercury Hotel in Hanoi. Can your shuttle bus pick me up from the hotel? When will it be roughly? Is the fee free? How can I make a reservation after booking a hotel?

0 Answers (1) Reply

Answered by Tracy 3 months, 3 weeks ago

Dear Troy, I'm pleased to inform you that the shuttle bus service is included with your Jadesails cruise booking at no additional cost. We can pick you up from the Grand Mercure Hanoi at around 6:50 - 7:00 am on the tour date. Best regards, Tracy

Asked by john 4 months ago

my hotel is Mercure Hanoi la Gare, so will i be picked up from this hotel at 7am?

0 Answers (1) Reply

Answered by Tracy 4 months ago

Dear John, The shuttle bus can pick you up directly from Mercure Hanoi la Gare at around 7:00 - 7:20 AM on the tour date. Best regards, Tracy

Asked by John Pham 4 months, 1 week ago

Hello, We would like to reserve 2 tickets but are wondering if there is any additional photography services we can book ? Regards, John Pham

0 Answers (1) Reply

Answered by Tracy 4 months, 1 week ago

Dear John Pham, While we do not offer a dedicated photography service on our cruises, our staff would be happy to take pictures for you during your trip. If you're looking for more professional photos, we recommend booking an external photography service. Kind regards, Tracy

Asked by Bev Foord 5 months ago

We arrive on a Celebrity Cruise Ship Dec 7, 2025 departing Dec 8th. I’m interested in the one day for Dec 8th. Our ship departs at 7:00pm, can you assure me we will be returning to the ship around 5:30pm.

0 Answers (1) Reply

Answered by Tracy 5 months ago

Dear Bev Foord, I'm happy to let you know that the Jadesails Cruise is scheduled to disembark at Tuan Chau Marina at around 5:20 - 5:30 PM. From there, you can take a taxi to the Halong International Cruise Port, where your Celebrity Cruise Ship will likely be docked. The taxi ride typically takes around 15-20 minutes, so you should comfortably be able to return to your ship on time for its 7:00 PM departure. Kind regards, Tracy

Asked by 김정도 5 months, 1 week ago

Is it okay if we go to the boarding place on our own? Can you drop me off at the Old Quarter after the schedule?

0 Answers (1) Reply

Answered by Lilly 5 months, 1 week ago

Dear Kim Jeong-do, I'm pleased to inform you that you are welcome to make your own way to the pier. To ensure a smooth check-in process, we kindly ask that you arrive on time for the JadeSails cruise. For your return trip, we can provide a shuttle bus service to drop you off at your hotel located within the Hanoi Old Quarter area. Best regards, Lilly

Asked by Michael Cao 6 months ago

Hi, we are a party of 3 and we stay at 34 Phố Lạc Chính Ba Đình, Hà Nội. Do you guys have a shuttle pick up at the address above? Thank you.

0 Answers (1) Reply

Answered by Lilly 5 months, 4 weeks ago

Dear Michael Cao, I regret to inform you that our shuttle bus can only pick-up and drop-off from the Old Quarter area. Since your address is not located in this area, please take a bus or taxi to our office (72 Hang Trong Street, Hoan Kiem District) at 7:00 am to join the bus. Hope this works fine for you. Best regards, Lilly

Asked by Homar Zamuner 6 months, 1 week ago

Good morning, I'm interested in booking the JadeSail Cruise day cruise for August 7th. From what I read, I'm not sure if the included shuttle service is from my hotel (La Mejor Indochine, Old Quarter Hanoi) or from a location 2.5 km from Hoan Kiem Lake... Thanks Homar

2 Answers (1) Reply

Answered by Tracy 6 months, 1 week ago

Dear Homar Zamuner, The shuttle service is available for hotels within the Hanoi Old Quarter, so we can surely pick you up directly from La Mejor Indochine Hotel at 58-62 Dao Duy Tu Street, if you book the transfer with us. Kind regards, Tracy.

Asked by John LE 6 months, 1 week ago

Hi Mr/Miss . I have 4 people .we would like to join 1 day tour on your ship Ha Lanbay . If we stay at Onsen Yoko hotel , your company could pick up us at the hotel ? And then after finish trip you could give us go back to Silk path boutique hotel in Ha Noi . Thanks for your support. Have a great day .

0 Answers (1) Reply

Answered by Lilly 6 months, 1 week ago

Dear John LE, I regret to inform you that our shuttle bus service only offers pickups within the Hanoi Old Quarter area. Since your hotel is located outside this zone and closer to the Tuan Chau harbor, taking a taxi would be the most convenient option for your pickup. On a more positive note, I'm pleased to confirm that our bus can drop you off at Silk Path Boutique Hotel Hanoi. Best regards, Lilly

Asked by Rashida Aghayeva 6 months, 1 week ago

Hello. We are staying at Legend hotel Hanoi, we are 5 people, I need to know if you can take us from hotel. I want to book for tomorrow 9.7.2025

0 Answers (1) Reply

Answered by Lilly 6 months, 1 week ago

Dear Rashida Aghayeva, I'm delighted to inform you that upon checking our system, JadeSails Cruise is still available for your group, and our shuttle bus can come and pick you up at your hotel - The Legend Hotel Hanoi. I have emailed you our detailed offer. Please consider and let me know if you want to proceed with the booking. Best regards, Lilly

Asked by Catherine 6 months, 2 weeks ago

Do you pick up at JM Marvel Hotel & Spa in Hanoi?

0 Answers (1) Reply

Answered by Tracy 6 months, 2 weeks ago

Dear Catherine, I'm pleased to inform you that we offer transfers from any hotel within the Hanoi Old Quarter so we can pick you up directly from JM Marvel Hotel & Spa. Best regards, Tracy.

Asked by Kristina 6 months, 3 weeks ago

Hello ! I want to book JadeSails cruise. Can you tell me if it’s possible for me and my friend to meet the group at Tuan Chau ? We want to stay at Halong before the cruise for a day. Can we join the group in Halong and after cruise is over back with everybody to Hanoi ?

0 Answers (1) Reply

Answered by Annie 6 months, 3 weeks ago

Dear Kristina, Yes, you can surely join the tour from Tuan Chau and take the bus back to Hanoi. Best regards, Annie (Ms.)

Asked by Lisa 7 months ago

If I’m already in Cat Ba, where do we meet. Is this tour just for those travelling from Hanoi?

0 Answers (1) Reply

Answered by Lilly 7 months ago

Dear Lisa, I'm pleased to clarify your question that you can join our trip from Cat Ba. You can come to Tuan Chau Harbor, Halong, Quang Ninh after booking with us to join the cruise. Or we can arrange a transfer from Cat Ba to the JadeSails Pier for you if you wish. Warm regards, Lilly

Asked by Mark 7 months, 1 week ago

Can I disembark the cruise today and take tomorrow or day after tomorrow free shuttle bus (as it has been included in the cruise package) to Hanoi?

0 Answers (1) Reply

Answered by Lilly 7 months, 1 week ago

Dear Mark, Regarding your question, I am pleased to confirm that you can disembark from the cruise today and still take our complimentary shuttle bus back to Hanoi either tomorrow or the day after tomorrow. Please note that our shuttle bus can only pick up guests from the cruise lounge. Therefore, you will need to return to the cruise lounge on the day you wish to travel back to Hanoi. Should you have any further questions, please do not hesitate to contact us. Best regards, Lilly

Asked by Christian Dang 7 months, 2 weeks ago

Does your transfer pick us up from Fraser Suites in Hanoi? Thank you

1 Answers (1) Reply

Answered by Lilly 7 months, 1 week ago

Dear Christian Dang, I am pleased to inform you that our shuttle bus can come and pick you up at Fraser Suites Hanoi. Kind regards, Lilly

Asked by Phil 7 months, 3 weeks ago

Hello, is it possible to skip the activities like caves and kayaking and just stay on the boat, relax and enjoy the views?

1 Answers (1) Reply

Answered by Lilly 7 months, 3 weeks ago

Dear Phil, I'm pleased to inform you that you can choose to skip the cruise activities and just stay on the cruise for sightseeing. Best regards, Lilly

Asked by Ulrike Ganz 7 months, 3 weeks ago

I´ve read somewhere that from the harbor to the ship there will be a speedboat transfer. Is this true?

0 Answers (1) Reply

Answered by Lilly 7 months, 3 weeks ago

Dear Ulrike Ganz, Regarding your inquiry, yes, that is correct. The JadeSails Cruise does utilize a speedboat for transferring our guests from the harbor to the main cruise vessel. This procedure ensures a swift and convenient boarding experience for everyone. Should you have any further questions, please do not hesitate to contact us. Best regards, Lilly

Asked by Jerry 7 months, 3 weeks ago

Hello, is it possible to pay an extra and benefit from a round-trip private transfer from Hanoi for 3 pax instead of the bus ? thank you

0 Answers (1) Reply

Answered by Iris 7 months, 3 weeks ago

Dear Jerry, I am pleased to inform you that we can arrange a private transfer for your group of three people. The cost for a round-trip private transfer is $180 per car. Sincerely yours, Iris

Asked by Rajesh Kumar Baid 8 months, 1 week ago

I m in hotel Gm hospitality. What's your pickup time at our hotel

0 Answers (1) Reply

Answered by Hallie 8 months, 1 week ago

Dear Rajesh Kumar Baid, Yes, the cruise can pick you up at Gm hospitality, don't worry. Best Regards, Hallie

Asked by Bala 8 months, 3 weeks ago

Do you offer kayaking as part of the cruise?

0 Answers (1) Reply

Answered by Lilly 8 months, 3 weeks ago

Dear Bala, I am pleased to inform you that the JadeSails Cruise does offer kayaking as part of the cruise. You will kayak through Dark-Bright Cave. Warm regards, Lilly

Asked by Avika 8 months, 4 weeks ago

Does the service pick us up from Sheraton Hanoi West?

0 Answers (1) Reply

Answered by Lilly 8 months, 3 weeks ago

Dear Avika, I am pleased to inform you that our shuttle bus can come pick you up at Sheraton Hanoi West. Our bus will pick you up between 6:30 - 7:00am so please help us to wait inside the hotel lobby and be ready by that time for a smooth ride. Best regards, Lilly

Asked by Márton Horváth 8 months, 4 weeks ago

We are travelling with backpack and suitcase. Is there an option to store our belongings during the cruise? Thank you in advance.

0 Answers (1) Reply

Answered by Iris 8 months, 4 weeks ago

Dear Márton Horváth, Thank you for contacting us! The cruise can help you keep your backpack and suitcase. You can bring your luggage along with you onboard. Should you have any questions, please do not hesitate to contact us. Sincerely, Iris

Asked by Lucien 8 months, 4 weeks ago

Can you pick us at our hotel in the morning , your bus at Acoustic hotel and spa ?

0 Answers (1) Reply

Answered by Iris 8 months, 4 weeks ago

Dear Lucien, I am pleased to answer your consideration that our car can pick you up directly at your hotel from 8:00 to 8:30 AM. Should you need any further assistance, please do not hesitate to contact us. Sincerely yours, Iris

Asked by ankur bhatia 9 months ago

We are vegan do you have sufficient options for food

0 Answers (1) Reply

Answered by Mary 9 months ago

Dear Ankur Bhatia, All cruises serve vegan meals and ensure sufficient food for you as all other guests, no worries. Should you need more information, feel free to contact us. Regards, Mary

Asked by Danielle 9 months ago

Hi, is it possible to book without the shuttle? As in we provide our own transport to and from? Thanks

0 Answers (1) Reply

Answered by Tearis 9 months ago

Dear Danielle, The round-trip shuttle bus service on Jadesails Cruise is offered complimentary, so it’s entirely up to you if you would like to use it or not. Kind regards, Tearis

Asked by David Yoon 9 months, 3 weeks ago

Hello. 1) Whether shuttle from/to Hanoi, is it possible to book just 1-way-trip which is from Hanoi to Ha Long only. after finishing the Cruise tour we'd like to go our hotel in Ha Long. 2) can we book May 4th trip 3 person? (1 adult, 2 elementary school students.)

0 Answers (1) Reply

Answered by Tearis 9 months, 3 weeks ago

Dear David Yoon, Please be advised that the shuttle bus is only available for transfer between Hanoi Center and the cruise pier. Therefore, we can not arrange your dropoff at hotels in Halong as per your request. We offer a complimentary shuttle bus, you are welcome to use a one-way transfer. We are pleased to inform you that Jadesails Cruise still has vacancies for your group on 4th May. Please kindly provide the exact ages of the elementary school students so we can offer the correct quotation. Kind regards, Tearis

Asked by YOON DONGWON 9 months, 3 weeks ago

How much if I want to take 1-way-trip? meaning I only take bus from Hanoi to HaLong, then after finish the cruise tour I take a taxi and go to my hotel in HaLong. whether charge can be discounted or whether can you drop me off at my hotel in Halong about 10 minutes apart from the boat marina(Oakwood HaLong)

0 Answers (1) Reply

Answered by Tearis 9 months, 3 weeks ago

Dear YOON DONGWON, Please be advised that the shuttle bus is only available for transfer between Hanoi Center and the cruise pier. Therefore, we can not arrange your dropoff at hotels in Halong. We offer the complimentary shuttle bus Hanoi - Halong - Hanoi, thus please let us know if you would like to take advantage of this service. If you have any further questions, please do not hesitate to contact us. Kind regards, Tearis

Asked by Mansi Gogia 9 months, 3 weeks ago

Is hotel pickup included in this price?

0 Answers (1) Reply

Answered by Mary 9 months, 3 weeks ago

Dear Mansi Gogia, Round-trip transfer from Hanoi Center by shuttle bus is included. If you have any questions, please feel free to contact us. Kind regards, Mary

Asked by seokmin 9 months, 4 weeks ago

FOR the JadeSails Cruise tour. i received confirmation that the shuttle bus can pick me up from the Grand Plaza Hotel Hanoi at around 6:30 AM.However, I noticed in the "Special Notes" section on your website that the shuttle service is limited to hotels within the Hanoi Old Quarter area. Since the Grand Plaza Hotel Hanoi is outside this area, I would like to reconfirm whether the pickup is still possible.

0 Answers (1) Reply

Answered by Tearis 9 months, 4 weeks ago

Dear Seokmin, Normally, the shuttle bus service is only available around Hanoi Old Quarter. However, Jadesails is a large and highly popular cruise company, so their buses can cover nearby areas as long as they are not too far from the city center. They will arrange suitable vehicles to make sure that guests from the same area travel together. We believe this should not cause any misunderstanding for you when booking. If you would like to proceed with Jadesails Cruise, please kindly let us know. Best regards, Tearis

Asked by Smitha Dawson 10 months ago

Hello, does the price include pick up in the Old quarter in Hanoi? We are interested in the day cruise on Jade Sails. Does this day trip go to Cat Ba, or Lan Ha only? We would like to definitely go to Lan Ha, because we hear that Halong Bay is a bit crowded. Thank you.

0 Answers (1) Reply

Answered by Tearis 9 months, 4 weeks ago

Dear Smitha Dawson, Jadesails offers a complimentary roundtrip transfer by shuttle bus, and we would be happy to add this service to your booking if you would like to take advantage of it. Please note that the Jadesails itinerary covers Lan Ha Bay only, a destination renowned for its untouched beauty and fewer crowds. Hope this option can meet the expectations that you are looking for. Best regards, Tearis

Asked by Amanda Nguyen 10 months ago

Hi there, I have a 2 year old child with me, will this tour accomodate younger children?

0 Answers (1) Reply

Answered by Tearis 10 months ago

Dear Amanda Nguyen, Your 2-year-old child is more than welcome on board! We will be happy to inform the cruise operator, and they will arrange suitable meals accordingly. As per our children’s policy, one child under 4 years old can join free of charge. Kind regards, Tearis

Asked by Emmy Daniels 10 months ago

I am getting an overnight bus from Ha Giang that gets to halong bay at 5am. What can I do before embarking if I book

0 Answers (1) Reply

Answered by Tearis 10 months ago

Dear Emmy Daniels, If you arrive in Halong Bay at 5:00 am, you will have several options to pass the time before embarking on your cruise.: have a sip at a café, take a walk along the Bai Chay area to enjoy the sunrise and fresh morning air, or book a hostel for a few hours to rest after your long journey. Kind regards, Tearis

Asked by seokmin 10 months ago

Can your shuttle service pick me up from my hotel Grand Plaza Hotel Hanoi" 117 Tran Duy Hung, Cau Giay

0 Answers (1) Reply

Answered by Tearis 10 months ago

Dear Seokmin, The shuttle bus service can pick you up directly from the Grand Plaze Hotel Hanoi around 6:30 am. Best regards, Tearis

Asked by TANISHA JAIN 10 months, 3 weeks ago

will shuttle bus pick from my hotel which is Lotus Boutique Hotel 2 Ng. Hội Vũ, Hàng Bông, Hoàn Kiếm, Hà Nội, Vietnam ??

0 Answers (1) Reply

Answered by Cindy 10 months, 3 weeks ago

Dear Tanisha Jain, Yes, the bus can pick you up from Lotus Boutique Hotel 2 Ng. Hội Vũ, Hàng Bông. The pick up time is between 7.00 - 7.20am. Please make a booking on our website for us to confirm it. Best regards, Cindy

Asked by Steve 11 months, 1 week ago

Hi, is it possible to get a shuttle bus to drop us off at ninh binh instead of returning to hanoi?

0 Answers (1) Reply

Answered by Cindy 11 months, 1 week ago

Dear Steve, I am sorry the bus cannot drop you off at Ninh Binh so you will need a private car instead. We can arrange a car for you and its price is USD 100 for 2 persons. Best regards, Cindy

Asked by Kate 11 months, 2 weeks ago

Hi, is there enough time to do this cruise and then be back in Hanoi to catch the o'night train to Da nanag which departs at 20:55?

0 Answers (1) Reply

Answered by Cindy 11 months, 1 week ago

Dear Kate, You will be back to Hanoi around 7.45pm so you will have enough time for your train to Danang. The bus can drop you off at the train station. Best regards, Cindy

Asked by Rebecca 11 months, 3 weeks ago

Hello, is it possible to skip the activities like caves and kayaking and just stay on the boat, relax and enjoy the views?

0 Answers (1) Reply

Answered by Cindy 11 months, 2 weeks ago

Dear Rebecca, Yes, you can skip all the activities and just stay on the boat, relax and enjoy the views. Should you have other questions, please feel free to let me know. Best regards, Cindy

Asked by Amanda 11 months, 4 weeks ago

Hello Do you cater for gluten free food? Is it possibile to send a copy of the menu please?

0 Answers (1) Reply

Answered by Cindy 11 months, 4 weeks ago

Dear Amanda, The cruise can cater to gluten free food on your request. I emailed you the copy of JadeSails Cruise menu for your reference. Best regards, Cindy

Asked by Anoshka Pande 1 year ago

Hi there, what about if we want to get picked up from hanoi but want to stay back at ha long- will you be able to store our luggage during the day cruise time?

0 Answers (1) Reply

Answered by Cindy 1 year ago

Dear Anoshka Pande, If you do not go back to Hanoi you can bring all your luggage with you and leave it on the boat during the day cruise time. Best regards, Cindy

Asked by Shao Wang 1 year ago

If we book this tour, would you be able to pick up a party of 6 from our Airbnb at 19 Phố Gia Ngư, Hoàn Kiếm, Hà Nội?

0 Answers (1) Reply

Answered by Annie 1 year ago

Dear Shao Wang, Yes, we can surely pick you up at 19 Gia Ngu Street. Best regards, Annie (Ms.)

Asked by Peter Truman 1 year ago

Is there a reduction in price to join direct at Marina? We plan 2 places on Monday 21 April 2025

0 Answers (1) Reply

Answered by Annie 1 year ago

Dear Peter Truman, I am sorry that the shuttle bus is offered free of charge, thus the cost is the same whether you take it or not. Best regards, Annie (Ms.)

Asked by Adhar Narain 1 year ago

Hi, I am travelling with my wife who is 20 weeks pregnant. Is she permitted to board the day cruise, the doctor has allowed us already.

0 Answers (1) Reply

Answered by Annie 1 year ago

Dear Adhar Narain, Yes, your wife can surely join the trip, please kindly not worry. We will note with the cruise organizer to take more care of her accordingly. Best regards, Annie (Ms.)

Asked by Bunnie 1 year ago

could we get on boat from Hai phong

0 Answers (1) Reply

Answered by Cindy 1 year ago

Dear Bunnie, From Hai Phong, you can take a cab to Tuan Chau to get on boat. Should you have other questions, please feel free to contact us. Best regards, Cindy

Asked by Shannon B 1 year ago

Will the JadeCruise shuttle pick us up at the Dolce by Wyndham Hanoi Golden Lake?

0 Answers (1) Reply

Answered by Cindy 1 year ago

Dear Shannon B, JadeSails Cruise shuttle can pick you up at the Dolce by Wyndham Hanoi Golden Lake between 6.40 - 6.50am. Best regards, Cindy

Asked by Mudit Saxena 1 year, 1 month ago

Hi, I see only 1 day package. Do you also operate 2days/1night package?

0 Answers (1) Reply

Answered by Cindy 1 year, 1 month ago

Dear Mudit Saxena, Please be advised JadeSails is a day cruise only. For a 2 day 1 night cruise, please have a look other options on our website (https://www.halongbaytours.com/itineraries/2-day-1-night.html). Best regards, Cindy

Asked by Aayush Mehta 1 year, 1 month ago

Hi, we want to book this day cruise for 2nd January 2025. Just wanted to check if pick up would be arranged from Hotel Nostalgia Hanoi and if it would be a Limo service and what would be the pick up time. Thank you :)

0 Answers (1) Reply

Answered by Susan 1 year, 1 month ago

Dear Aayush Mehta, The shuttle bus can pick you up from Hotel Nostalgia Hanoi between 7:00-7:30am but you should get ready at 7:00am for a smooth ride. This is the limousine bus so no worries. Best regards, Susan

Asked by Stephanie 1 year, 1 month ago

Can you pick up from an Airbnb at 39C Phố Hai Bà Trưng, Hoàn Kiếm, Hà Nội, Vietnam?

0 Answers (1) Reply

Answered by Cindy 1 year, 1 month ago

Dear Stephanie, Yes, the bus can pick you up at your Airbnb at 39C Phố Hai Bà Trưng. Best regards, Cindy

Asked by Yuli 1 year, 1 month ago

how much it cost for a 3 years old ? and is the cruise safe for kids?

0 Answers (1) Reply

Answered by Cindy 1 year, 1 month ago

Dear Yuli, The 3 years old kid will be free of charge. Yes, the cruise is safe for kids. Best regards, Cindy

Asked by MICHAEL MANCUSO 1 year, 1 month ago

Can the shuttle pick me up and drop me off at the Q Hotel on December 28, 2024 for the cruise?

0 Answers (1) Reply

Answered by Cindy 1 year, 1 month ago

Dear Michael Mancuso, May I know your hotel address is at 87 P. Nguyễn Trường Tộ, Nguyễn Trung Trực right? If so, the bus can pick up and drop off there for the cruise. Best regards, Cindy

Asked by Hung 1 year, 1 month ago

Hi there, we are staying in Hanoi old quarter in Peridot Grand Luxury Hotel. I understand that you provide pickup and drop off. What time would pick up be? Around 7:30h?

0 Answers (1) Reply

Answered by Tearis 1 year, 1 month ago

Dear Hung, Our shuttle bus will pick you up from Peridot Grand Luxury Hotel around 7:00 a.m. Kind regards, Tearis

Asked by Saengwan 1 year, 1 month ago

Hello, We are staying at Vinpreal Ha Long. Do you provide pick up services from the hotel for day trips? Thank you

0 Answers (1) Reply

Answered by Annie 1 year, 1 month ago

Dear Saengwan, I am sorry that we do not offer a transfer from Halong. As it is just a short distance, you can take a taxi for the most convenience. Best regards, Annie (Ms.)

Asked by Wendy Baugh 1 year, 1 month ago

Is the price the same if we are coming from the cruise port?

0 Answers (1) Reply

Answered by Annie 1 year, 1 month ago

Dear Wendy Baugh, Yes, we offer shuttle bus free of charge, thus the cost is the same if you take it or not. Should you have other questions, please do not hesitate to contact me! Best regards, Annie (Ms.)

Asked by Asif Saleh 1 year, 1 month ago

Can you pick us up from hotel at Halong bay in the morning for free? The hotel at halong will not incur more than 30 minutes to reach the Halong harbour. We'll check out from Hotel at Halong, so wi have to travel with luggages. Will you allow us with luggages?

0 Answers (1) Reply

Answered by Mary 1 year, 1 month ago

Dear Asif Saleh, You can travel with your luggage. However, please note that the shuttle bus does not pick up from Halong city. Please take a taxi to the port if you join the cruise. I appreciate your understanding. Regards, Mary

Asked by Ramyata 1 year, 1 month ago

Hi, can you arrange a pick up and drop for Grand Vista in Ba Dinh region? If yes, what time?

0 Answers (1) Reply

Answered by Cindy 1 year, 1 month ago

Dear Ramyata, Yes, JadeSails Cruise's bus can pick up and drop off at Grand Vista hotel. The pick up time is between 6.30-7.00am. Best regards, Cindy

Asked by Ed 1 year, 1 month ago

Can you pick up from the Westlake Intercontinental Hotel?

0 Answers (1) Reply

Answered by Cindy 1 year, 1 month ago

Dear Ed, Yes, JadeSails Cruise's bus can pick you up from Westlake Intercontinental Hotel but with a surcharge of USD 3 per guest per way. Should you have other questions, please let me know. Best regards, Cindy

Asked by William Urbizu 1 year, 2 months ago

My wife, daughter and I are staying at the Pan Pacific Hotel in the Ba Dinh District. Can we be picked up in the morning at the hotel and taken to the cruise in Halong Bay on Sunday, January 5th and returned in the early evening on the same day to the hotel as we have to pick up our luggage and go to the airport for a flight to the USA at 11:45 p.m. ?

0 Answers (1) Reply

Answered by Cindy 1 year, 2 months ago

Dear William, Yes, the JadeSails bus can pick up and drop off at Pan Pacific hotel. Best regards, Cindy

Asked by Ho Wen Chi 1 year, 3 months ago

Do you have Airport transfer? We will arriving at the airport at 8.30am.

0 Answers (1) Reply

Answered by Cindy 1 year, 3 months ago

Dear Ho Wen Chi, As per your arrival time, I am afraid that you cannot join the cruise on the same day of your arrival so please stay in Hanoi the night before then join the cruise on the next day. If you need more information, feel free to contact us. Best regards, Cindy

Asked by Zac 1 year, 3 months ago

Hi, we will be staying at Hanoi Old Quarter. Do you do pick ups & return from there? Thanks

0 Answers (1) Reply

Answered by Mary 1 year, 3 months ago

Dear Zac, Yes the bus picks up and drops off at Hanoi Old Quarter Area. If you need more information, feel free to contact us. Regards, Mary

Asked by Ian smith 1 year, 3 months ago

We will be staying in Halong bay at Delasea, how much with pick up from here?

0 Answers (1) Reply

Answered by Cindy 1 year, 3 months ago

Dear Ian Smith, Our cost for a private car to pick you up from Delasea is USD 22 per way. Or you can ask the hotel staff to help call a taxi instead. Best regards, Cindy

Asked by gunjan nagpal 1 year, 4 months ago

hi, we are a group of 4. one person is gluten free (wheat sensitive) and one is indian vegetarian. Could you kindly let me know your buffet menu or accommodate my guests' preferences.

1 Answers (1) Reply

Answered by Cindy 1 year, 4 months ago

Dear Gunjan Nagpal, Please be advised JadeSails Cruise accommodates buffet lunch. I have sent the menu to you for your reference. Best regards, Cindy

Asked by Hema S 1 year, 4 months ago

I’m a vegetarian- no meat, no fish, no egg, Are there good varieties of food available. Does this cruise pass by Dinh huong island and Ga Choi island ?

1 Answers (1) Reply

Answered by Ellie 1 year, 4 months ago

Dear Hema, I would like to advise that Jadesails cruise offers vegetarian onboard and upon your request, we can cater you alternative meals. I sent you the detailed itinerary via email for your reference, If you have any further questions, please do not hesitate to contact us. Ellie

Asked by Sunny Lee 1 year, 4 months ago

Hello. How much is the cabin price that I can wash or rest after a jacuzzi or sea swim? Is there a separate fee for kayaking? I have a round trip from Hanoi, so can't I go back to Hanoi the next day after the cruise? If there is an additional fee, how much is it? Please check if I can use a one-way, nine-seater limousine that goes back to Hanoi.

1 Answers (1) Reply

Answered by Bonnie 1 year, 4 months ago

Dear Sunny Lee, I am sorry Amethyst and JadeSails do not have cabins. The only day cruise has cabin for day use is Ambassador Day Cruise. Should you need more assistance, feel free to contact us. Best regards, Bonnie (Ms.)

Asked by Hughes Knight 1 year, 5 months ago

How many cabins, and how much to charter the whole houseboat from 9-10 Nov 2024 and host birthday party

1 Answers (1) Reply

Answered by Phoebe 1 year, 5 months ago

Dear Mr Hughes, I would like to advise you that Jadesails is the day boat so it does not include cabins to use. Should you need more assistance, feel free to contact us. Phoebe

Asked by Ramya Manjunath 1 year, 5 months ago

Hi, Will there be vegetarian food available for lunch? And will you have pickup from Tay Ho area? Thanks Ramya

1 Answers (1) Reply

Answered by Cindy 1 year, 5 months ago

Dear Ramya Manjunath, Yes, vegetarian food is available for lunch on Jade Sails cruise. The bus can pick you up at some hotels from Tay Ho area such as Intercontinental Westlake, Sheraton hotel... with extra charge. Best regards, Cindy

Asked by Vijay G 1 year, 5 months ago

Hello, Will you pick us up from Amira Hotel Hanoi & Skybar? Thanks, Vijay

1 Answers (1) Reply

Answered by Bonnie 1 year, 5 months ago

Dear Vijay G, The shuttle bus of JadeSails can pick up and drop off from Amira Hotel Hanoi & Skybar. Should you need further assistance, please feel free to contact us. Best regards, Bonnie

Asked by Chica 1 year, 5 months ago

Hi I’m an experienced kayaker and want to spend as much time on the water as possible. How much time is allocated for this activity & is it possible to extend it? Also, is it possible to source a single person sea kayak (sit in) to paddle. I can't tell what kayaks you use as a standard. Thanks

1 Answers (1) Reply

Answered by Phoebe 1 year, 5 months ago

Dear Winnie, Regarding your concern, I can assume that you are kayaker lover and wish to spend as long as time to enjoy and explore Halong bay. However, with the duration of day cruise, we cannot extend the time for you to do the activity even you wish to pay extra. Only overnight cruise can make it happened for those with a whole extra days, we can extend the time for you to enjoy it. We also do not provide a journey with only kayaking activity in Halong bay, always have additional activities besides kayak following with cruise's time on and off board. I hope you can understand. Should you have any further questions, please do not hesitate to contact us. Phoebe

Asked by Adan Sandoval 1 year, 5 months ago

is pick up at the Peridot Hotel available?

1 Answers (1) Reply

Answered by Mary 1 year, 5 months ago

Dear Adan Sandoval, Both Peridot Grand Luxury Boutique Hotel (33 Duong Thanh Street) and Peridot Gallery Classic Boutique Hotel (52 Bat Su Street) are in Hanoi Old Quarter so the bus can surely pick you up there. Regards, Mary

Asked by K M Challinor 1 year, 6 months ago

Hello, is the hotel pick up an extra cost? We will be at Hanoi Secret Garden. If so where is the departure point we should get to? Also, for returning, we will be catching the 10pm train to Sapa so I'm wondering what time and where we will arrive back to Hanoi. The information on the web seems to be different and I am wondering in reality what is the return time generally? Thank you. Karen

0 Answers (1) Reply

Answered by Bonnie 1 year, 5 months ago

Dear K M Challinor, Thank you very much for contacting us. Shuttle bus can pick-up and drop off at Hanoi Secret Garden (182 Hang Bong Street). It is included in the price of JadeSails. I have emailed you the itinerary in detail for your reference. Best regards, Bonnie (Ms.)

Asked by Luca Palmonari 1 year, 6 months ago

My hotel is Classyc Hotel placed in 09 P. Hàng Thùng, Lý Thái Tổ, Hoàn Kiếm, Hà Nội: is this place available for pick up service?

0 Answers (1) Reply

Answered by Bonnie 1 year, 5 months ago

Dear Luca Palmonari, Shuttle bus can pick up and drop off at Classyc Hotel located at 09 P. Hàng Thùng. Should you need further information, feel free to contact us. Best regards, Bonnie (Ms.)

Asked by Maru 1 year, 6 months ago

My accomodation is at 20 P. Tống Duy Tân, Hàng Bông, Hoàn Kiếm, Hà Nội Is this place available for pick up service ?

0 Answers (1) Reply

Answered by Annie 1 year, 6 months ago

Dear Maru, Yes, the cruise can surely pick you up from this address. Should you need further information, feel free to contact us. Regards, Annie (Ms.)

Asked by Nik 1 year, 6 months ago

Hi, how many pax are there on each cruise?

0 Answers (1) Reply

Answered by Annie 1 year, 6 months ago

Dear Nik, Jade Sails Cruise can accommodate a maximum of 99 passengers. The actual number of passengers is different everyday depending on the number of guests booked. Should you have further questions, please do not hesitate to contact me! Best regards, Annie (Ms.)

Asked by Low 1 year, 6 months ago

Hi, i interest on day tour, but can i skip the Luon Cave boat activity and just stay at cruise?

0 Answers (1) Reply

Answered by Annie 1 year, 6 months ago

Dear Low, Yes, you can surely skip any activity that you are not keen on and stay on the boat. Should you need further information, please let us know! Best regards, Annie (Ms.)

Asked by Brittney Cooper 1 year, 8 months ago

Is it possible to pick up in Hanoi Old Quarter and drop off in Ninh Binh in the evening?

0 Answers (1) Reply

Answered by Annie 1 year, 8 months ago

Dear Brittney Cooper, We offer a shuttle bus Hanoi - Halong, however, from Halong to Ninh Binh in the evening we have the option for private car only. It is US$ 100/sedan car for 2 persons, please kindly consider it. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

Asked by Samuel 1 year, 8 months ago

May I know if I'm staying at grand vista, will you guys pick me up at my hotel?

0 Answers (1) Reply

Answered by Bonnie 1 year, 8 months ago

Dear Samuel, Shuttle bus only pick-up and drop-off in Hanoi Old Quarter so if you stay at Grand Vista which is not in this area, you can take a taxi to the cruise office to get picked up. We will send you the address and details upon booking confirmation. Should you need further assistance, please feel free to contact us. Best regards, Bonnie (Ms.)

Asked by 구수석 1 year, 9 months ago

We hope to have a yacht tour on the same day on May 3rd (Friday) 2024. We have 4 adults Our accommodation is "Somerset Grand Hanoi Served" located in Hanoi It's Residences" and I'd like to know if you're coming to our hotel for pick-up in the morning. Or if there is a building name that gathers for pickup, I would like to know the exact name and time of the building.

0 Answers (1) Reply

Answered by Annie 1 year, 9 months ago

Dear Sir/Madam, Thank you for your question. For Jade Sails Cruise, the bus can pick you up at your hotel from 7:00 - 7:15 am. Please kindly consider and let us know if you want to book it. Best regards, Annie (Ms.)

Asked by Vivekan 1 year, 9 months ago

Hi there. I am already in Halong Bay. So I do not need Hanoi transfer. What is the price per person without transfer, for 4 adults? For March 27. Thank you!

0 Answers (1) Reply

Answered by Melissa 1 year, 9 months ago

Dear Vivekan,

Thank you for your email. Please note that Jade Sails offer free transfer round trip so I cannot offer any discount in case you take this trip. Can you consider option that have discount for guests not using transfer below:

(1) Ambassador Cruise: https://www.halongbaytours.com/day-cruise/ambassador-day-cruise.html
(2) La Casta Daily: https://www.halongbaytours.com/day-cruise/la-casta-daily-cruise.html

I look forward to hearing from you!

Melissa

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