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Capella Cruise
Departure Port: No. 20B, Tuan Chau Marina, Halong, Quang NinhExcellent Based on 63 reviews
Everyone was comfy and truly made the stay homey and comfortable. We have no suggestions and every...
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About Capella Cruise
Debuting in 2020, Capella is an all-suite vessel that creates a brand-new standard of cruising in Halong and Lan Ha Bay. Indochina culture is an unlimited source of inspiration for architects and designers to create such a beautiful vessel. The retro style harmonizes with state-of-art amenities to craft an exclusive experience which exceeds any of your expectations. If you're looking for the ultimate luxury journey at sea, look no further than Capella Cruise.
Being the sonata of beauty and ultimate luxury on Halong Bay, Capella Cruise is a blend of excellent accommodation, fascinating amenities, and a dedicated crew. In a 6-desk luxurious vessel, it features 30 luxurious and airy suites with some of the largest entry-level ones in the bay. All offer an ocean-view bathtub, floor-to-ceiling windows, bonus private terrace with elegant outdoor furniture.
Indochina styled design with elaborately beautiful interior mix together to create a sophisticated ambiance that effortlessly captivates people's hearts. Set privacy and service quality as the highest priorities, Capella features private corners for you to unwind and relax. Spirit of the Sea Lounge, located on the 4th floor with indoor and outdoor space, is the hallmark of the cruise. Here you can find your own corner inside or outside the lounge. It’s the typical place to gather with your friends before or after dinner, where you can slowly sip your favorite cocktails while listening to some classical music. No matter how long you stay, onboard activities are practically limitless. A swimming pool, karaoke room, poker club, fitness center, and indulgent spa are designed to satisfy guests at any age.
6 things that we love most about Capella Cruise
- Aesthetic Indochina architecture
- Elegant retro wooden interior
- Great itinerary with many activities
- Largest entry-level suites
- All cabins with private balcony and ocean-view bathtub
- Professional and attentive crew
Full Itinerary
From 11:450 – 12:00, Capella gives you a warm welcome at Tuan Chau Marina. After the check-in session, you move to the cruise by boat. The very first experience on Capella Cruise is a delightful buffet lunch at the fine dining restaurant - Harmony of the Sea (featuring a separate menu for vegetarians and special diets).
AfternoonIn the afternoon, Capella anchors for outdoor activities on the Ao Ech. Numerous entertaining facilities are available, listed as seasonal swimming pool, jacuzzi, floating ocean pool, inflatable water slide, kayak. Alternatively, you can bask in the warm sunlight on the Ocean Sky sundeck or relax at the mini-golf course. At dusk, you are invited to join Sunset Happy hours at the Spirit of the Sea Lounge and the sundeck area. You will be feasted on freshly prepared canapés with some complimentary exotic drinks while waiting for the dark orange sunset.
EveningAfter a half day full of amazing activities, the Harmony of the Sea Restaurant with the sophisticated chefs waits to indulge you in a delightful fusion feast of seafood and 5-star dishes. After dinner, you can take part in funny onboard activities such as casino games at the Cigar & Poker room; boarding games at the Spirit of the Sea Lounge. For those who seek a local-like experience, night squid fishing is a great option to experience. After getting enough recreational activities onboard, you spend a peaceful night in the delighted cabin of Capella.
Taking Tai-chi exercise at Ocean Sky Sundeck is a great way to start a brand-new day. After enjoying the superb breakfast at the private restaurant, you will take on an excursion to uncover the Dark & Bright Cave on traditional rowing bamboo boats. After getting enough of water-based activities, you come back to Capella Cruise. Within 1 leisure hour, you feel free to sunbathe or join in different recreational activities.
The cabin check-out process starts at 9:30 while Capella sails towards the port. You will enjoy an appetizing buffet brunch at the restaurant after checking out. After the Capella crew say farewell, you will come back to Tuan Chau Marina by boat. The journey finishes at 11:00.
Last updated 09:57 Thursday 13 Oct 2022
Important Notes
- PROGRAMS & SCHEDULES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
- Trip cancellation due to bad weather in Halong Bay:
- The cancellation decision is made by Management Board of Halong Bay on the day of the trip in case of bad weather conditions. In such case, we will make alternative travel arrangement for you on request or offer refund in accordance with the cruise policy (Read more about cancellation due to bad weather).
Cruise Inclusions & Options
- More than 30 days prior to check-in: free of charge
- From 30 to 7 days prior to check-in: 10% of total rates
- From 6 to 3 days prior to check in: 50% of total rates.
- Less than 3 days prior to check-in: 100% of total rates.
- No-Show: 100% of total rates.
- Cancellation notice must be in written form and send to us via email. Refund will be processed between 5-7 business days.
- Check in on board: 12:10pm
- Check out: 10:30am
- Return Hanoi: 2:30pm
- The FOC rate for children under 4 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults. Only 1 (one) child under 4 years old traveling with two (2) adults is allowed for FOC per cabin.
- Children from 5-11 will pay extra charge 75% of adult rate.
- Children 12 and above must pay full fare as adult.
- Christmas + Year End: Surcharge $75 per person for Gala dinner applies if guests stay on board on 24/12, 25/12 and/or 31/12/2023
- New Year's Eve: Surcharge 15% of booking on 01/01/2024
- Lunar New Year Surcharge: Surcharge 20% of booking for during Tet holiday 2024 (9 - 15/2/2024)
- Holiday Surcharge: Surcharge 15% of booking for stay from 28, 29, 30 April and 01 Sep 2024
- Shuttle bus: $35/person (adults and children round trip). Pick up point: at hotel in Hanoi Old Quarter or in front of Hanoi Opera House
- Transfer from Hanoi to Tuan Chau Pier and back (transfer time approximately 3 hours)
- Airfares, and Hotel Accommodation
- Visa to Vietnam
- Beauty Spa Services and Massage
- Beverages and Tobacco
- Tax, tips and other Personal Expenses
- All other services not clearly mentioned above
- Surcharge for New Year, Christmas
- Taxes & Service Charges
- Welcome Cocktail
- Cruise Itinerary and Program
- Entrance and Sightseeing Fees
- In-house English-speaking Tour Guide
- Luxury Cabins and Suites with A/C
- Luxury en-suite Bathroom
- Meals on board during cruise program
- International Breakfast Buffet
- Tai Chi Session
- Cooking Class
- Insurance
- Kayaking
Asked by Hannah | Oct. 25, 2023 09:35
Hi! We are a family of 4 who would like to book a cruise. We are 2 adults and 2 children, aged 1 and 3. It says that children under 4 are for free but when I add them to the booking the price increases. How can I make a booking with the correct price? Kind regards, Hannah
Answered by Cindy | Oct. 25, 2023 09:35
Dear Hannah, Thank you for your email! We are so happy to hear from you! Please be advised that the cruise only offers free of charge for one child under 4 years old. The 2nd child under 4 years old will be charged subject to each cruise. Can you please let me know your travel date to check the availability and bring you the best offer? Best regards Cindy
Asked by R.Kondo | Oct. 02, 2023 12:03
Hi We want to use the shuttle bus Hanoi - Halong one way, and private car Halong - Noi Bai airport directly. 2 adults 2 kids 10&8 yrs How much is it?
Answered by Cindy | Oct. 02, 2023 12:03
Dear R. Kondo, Thank you for your email! We are so happy to hear from you! Our price for shuttle bus Hanoi - Halong one way + a private car Halong - Noi Bai airport directly is USD 185 for your family. Can you please share with us more details about your trip for me to better assist? Looking forward to hearing from you! Cindy
Asked by Kartik Nadiger | Sep. 29, 2023 08:28
Hi, I have a family of 3, 2 adults and 1 baby (1 year old), I want to book an Oasis room; the max occupancy is listed as 2 adults, I wasn't sure if the baby is allowed in Oasis room or not, can I book an oasis room, or do I need to choose a different room?
Asked by Blaise | Sep. 28, 2023 08:30
Hi, could you please advise if there will be any changes or additional attractions for the cruise during the night 31 December / 1 January to celebrate new year? Kind regards, Blaise
Answered by Lily | Sep. 28, 2023 08:31
Dear Blaise, Thank you for contacting us! We are very happy to hear from you! Please be advised that if you take a 2D1N on Dec 31 and Jan 1, the surcharge for New Year is applied at USD 75/ person for a gala dinner. Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by Vedant Chanani | Sep. 23, 2023 09:35
Hi, I am planning to do the 2n3d tour starting 8 Dec. However, I have a flight to catch to Da Nang at 4pm on 10 Dec. Is it possible for me to catch the flight if I book the 2n3d package?
Answered by Lily | Sep. 23, 2023 09:36
Dear Vedant, Thank you for contacting us! We are very happy to hear from you! After the cruise on 10 Dec, we can surely arrange a private car for you to get directly from Halong to the Hanoi Airport. The transfer Halong - Hanoi Airport is USD 110/ car/ one way for 2 persons. You will reach the airport at around 3:00 PM and have enough time for your flight, so kindly no worries! We look forward to hearing from you! Best regards, Lily
Asked by Ben | Sep. 13, 2023 08:55
Hello, we have 4 adults and 3 children (4,5 and 7years). Is there still enough room available for the planned 3-day and 2-night trip on Oct 2 or Oct 4? Is it free for children under 5 years old?
Answered by Cindy | Sep. 13, 2023 08:57
Dear Ben, Thank you for your question! We are so happy to hear from you! As I have checked, we still have 2 sky suites on Capella Cruise for 3 days 2 nights from 2-4 October. The 4-year-old child will be free of charge. The 5 years old child shares a bed with parents and will pay 50% of one adult's rate and the 7 years old child can take an extra bed and pay 75% of one adult's rate. So please see the price below: USD 790/sky suite for 2 adults x 2 cabins; USD 195/child 5 years old; USD 295/child 7 years old => Total cost: USD 2070 excluding transfers. For transfer, you can take a private limousine round trip for USD 250 for your group. Should you have any questions, please do not hesitate to contact me. Best regards, Cindy
Asked by Viraj | Sep. 07, 2023 09:04
Hi, 2 questions please: (1) we are pure vegetarian, is vegetarian food available? (2) The battery-operated car to visit the village includes any charges?
Answered by Lily | Sep. 07, 2023 09:05
Dear Viraj, Thank you for your questions! We are very happy to hear from you! (1) Please be advised that all cruises can cater to vegetarian meals on request. (2) Biking and electric cars are both included in the price, so please no worries! Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by SEUNGOUK CHOI | Sep. 04, 2023 10:50
Hello. As I know, this ship has harmony family suite room. Then if request extra bed, 5 adults and 1 child can use this room together. However, in your list, there is no this kind of room. How can I make a reservation for this type's room?
Answered by Lily | Sep. 04, 2023 10:51
Dear Seungouk, Thank you for contacting us and we are very happy to hear from you! Yes, the Harmony Family Suite can accommodate your group so please no worries. May I know your trip dates so we can check availability and proceed with the reservation for you? We look forward to hearing from you! Best regards, Lily
Asked by Ilana | Aug. 30, 2023 08:24
Hi, me and my husband are interested in 2d1n trip. Can we bring our luggage with us? (One big suitcase and one trolley suitcase)
Answered by Lily | Aug. 30, 2023 08:25
Dear Ilana, Thank you for contacting us! It is advisable to travel light and you can leave your luggage at your hotel for comfort. But if you want, you can surely travel with your luggage, so kindly no worries! We look forward to hearing from you! Best regards, Lily
Asked by Holly Witterstaetter | Aug. 22, 2023 08:57
Hello. We are a family of 6- 2 adults and 4 children. How to we arrange for connecting rooms? We plan to cruise 13/10 3d2n.
Answered by Lily | Aug. 22, 2023 08:58
Dear Holly, Thank you for your questions! We are very happy to hear from you! We can surely help arrange connecting rooms for your family. May I know the kids' ages, so we can check availability and quote you the best price? We look forward to hearing from you! Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by Tony Nichol | Aug. 22, 2023 08:51
Hi, can you tell us if the price includes transfers? If not, what's the best option of getting to the boat from Hanoi.
Answered by Lily | Aug. 22, 2023 08:54
Dear Tony, Thank you for contacting us! Please be advised that the shuttle bus round trip Hanoi - Halong - Hanoi is USD 35/ person. This is the most common way to get from Hanoi to Halong, so please consider and let us know if you want to book this. Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by Glen Ellis | Aug. 17, 2023 08:24
Hi Team, My wife and I are looking to do a Ha Long Bay cruise with our 2 children (ages 8 and 10) in January. (1) Is it possible to book a cabin for 4 people?; (2) My eldest son is Celiac and requires a strict Gluten Free diet. Is there food available for my son during the tour? Thank you.
Answered by Lily | Aug. 17, 2023 08:25
Dear Glen, Thank you for contacting us! We are very happy to hear from you! (1) Capella Cruise has the Sky Family Suite that can surely accommodate your family of 4 people. (2) And the cruise can also cater to your son's food restrictions on request, we will note it with them, so kindly no worries! Should you have any further questions, please do not hesitate to contact us! Best regards, Lily
Asked by Nate Nguyen | Aug. 15, 2023 08:45
We are booked to stay with you December 27th-28th. Will the pool, jacuzzi, and water slide be open these dates?
Answered by Lily | Aug. 15, 2023 08:45
Dear Nate Nguyen, Thank you for your question and we are very happy to hear from you! Yes, all the facilities you mentioned are available on Capella Cruise, so kindly no worries. Please be noted that the Oasis pool and jacuzzi is heated in winter, but the waterslide is not really suitable in cold weather. Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by Hock Chuan Lim | Aug. 14, 2023 09:44
Hi, I want to book 2 family sky suites on 1 Dec. Is it possible to arrange transport from Hanoi for 4 adults and 4 kids? And on 2 Dec, transport to Hanoi airport? Thanks.
Answered by Cindy | Aug. 14, 2023 09:45
Dear Hock Chuan Lim, Thank you for your questions! We are so happy to hear from you! Please be advised that there is only 1 sky family suite on Capella Cruise, and it has been booked out for 1 Dec already. Can you please take 2 sets of oasis suites connecting instead? Also, can you please let me know the children's age so I can advise you the best transfer options? Best regards, Cindy
Asked by Bee L | Aug. 01, 2023 09:23
Hi team, I'd like to book for 3 adults on Capella 3D2N any day between 11-19 August. Could you please advise us the best price? Kind regards
Answered by Cindy | Aug. 01, 2023 09:25
Dear Bee L, Thank you for your question. Please see the quote for the cruise as follows: Capella Cruise: USD 990 for 1 oasis suite + 1 extra bed for 3 persons + USD 35/person/bus round trip. Availability: 14-16 or 15-17 August. Should you have other questions, please do not hesitate to contact me. Best regards, Cindy
Asked by Su Yi Xiang | Jul. 31, 2023 02:24
Hello, I am visiting hanoi on 26 August 2023 and will stay in Hanoi old quarter from 26th-28th, planning to go Halong Bay on 28th till 29th. May I know if Capella Cruise provide transportation from Hanoi Old Quarter to Halong Bay? Or We need to go there on our own?
Answered by Lily | Jul. 31, 2023 02:24
Dear Su Yi Xiang, Thank you for contacting us! Regarding transportation, we do offer a shuttle bus round trip Hanoi - Halong - Hanoi at $35/ person. The bus will pick up and drop off at your hotel in the Hanoi Old Quarter. May I also know how many people will travel so we can check availability for you? Should you have any questions, please let me know at any time! Best regards, Lily
Asked by Aaron T | Jul. 18, 2023 08:33
On Viet Hai Village, we are given option to explore the island on Bicycle and electric car. Will we be operating the buggy ourselves or will be by the staff ?
Answered by Lily | Jul. 18, 2023 08:34
Dear Aaron, Thank you so much for contacting us and we are very happy to hear from you! Regarding your question, the cruise team will arrange electric cars for you on request, so please no worries! Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by WESLEY IVAN HORSKINS | Jul. 11, 2023 08:54
We are a family of five [15, 12, 11 year old children] can we get a family room of four with a roll away bed for the 11 year old child? If so, are we charged more?
Answered by Lily | Jul. 11, 2023 08:54
Dear Wesley, Thank you for contacting us and we are very happy to hear from you! Regarding your request, Capella has connecting cabins and family rooms that can accommodate your family, so please no worries. The price will include a surcharge for an extra bed, your 11-year-old kid will pay an extra charge 75% of adult rate. Please also share with us your trip dates so we can check availability and provide the best options for you! We look forward to hearing from you soon! Best regards, Lily
Asked by Nicole Ridder | Jul. 07, 2023 05:43
Hello! Does the 3 day, 2 night tour stop at Titop Island? I'm having a hard time finding a tour that includes the panorama view from Titop Island as well as includes a visit to Viet Hai village on Cat Ba Island.
Answered by Lily | Jul. 07, 2023 05:44
Dear Nicole, Thank you for your questions and we are so happy to hear from you! I confirm that the 3 days 2 nights itinerary of Capella Cruise visits Viet Hai Village but does not stop at Titop Island. Please see the attached itinerary I have sent to your mail for more information. And we're sorry but there are no cruises that visit both Titop Island and Viet Hai Village. Please let me know if you want to book this cruise and may I also know your trip dates and how many people will travel so we can check availability for you? I look forward to hearing from you soon! Best regards, Lily
Asked by Alexis | Jul. 06, 2023 10:40
Hello! I am a solo traveler and I am looking to come on this cruise around August 16th. The price/per person is higher when booking for 1 person (which is fine) but I want to make sure there won't be any other solo supplemental fees when I arrive? I also wanted to know if this cruise is solo traveler friendly. Thanks!
Answered by Lily | Jul. 06, 2023 10:41
Dear Alexis, Thank you so much for contacting us and we are very happy to hear from you. There won't be any other solo supplement fees and Capella Cruise is solo traveler friendly, so please no worries. Please let me know if you have any further questions! We look forward to hearing from you soon! Best regards, Lily
Asked by Anh Vo | Jul. 03, 2023 04:57
Hi, we have 6 people in our group, 4 adults and 2 kids age 5. The two kids need to stay with 2 adults (so either 1 big room of 4 or 2 connecting room with a double bed in each room). The other 2 adults need 2 single bed in one room. Please let me know what options are available for Capella for 2 days 1 night for July 15 (Saturday night on the boat). If Capella isn't available, can you recommend some other tours?
Answered by Annie | Jul. 03, 2023 05:01
Dear Anh Vo, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Please kindly find our offer for Capella Cruise as follows: Harmony Family (for 4 persons): US$ 700/cabin. Oasis Suite Twin (for 2 persons): US$ 360/cabin. Transfer: US$ 35/person for shuttle bus round trip. => Total cost: US$ 1270. Can you please consider and let me know if you want to go ahead with it? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Anne Ostroff | Jul. 03, 2023 09:49
Hi, we need to cabins next to each other. One of them Sky Terrace. What do you have that's next to it?
Answered by Lily | Jul. 03, 2023 09:50
Dear Anne, Thank you so much for contacting us and we are very happy to hear from you! Sky Terrace is located on the 3rd floor of the cruise and next to it, there are options of Sky Suite and Sky Family Suite. May I please know how many people will travel so I can provide you with the most suitable advice accordingly? I look forward to hearing from you! Best regards, Lily
Asked by Ole | Jun. 23, 2023 09:14
Hi, We are planning a cruise on 7-9 Dec, and have a few questions before booking: (1) How can we get to Hanoi Airport on the 9th, and when will we arrive at the airport? (2) What is the sea temperature at this time? (3) What is the price for a glass of average wine, a beer and a drink on the boat? Thank you and regards, Ole
Answered by Melissa | Jun. 23, 2023 09:16
Dear Ole, Thank you for your inquiry and we are so happy to hear from you! I would like to answer your questions as follows: (1) Drop off after the trip: you will reach Hanoi between 2:30-3:00 pm. Our bus can only drop off in Hanoi Old Quarter. If you wish to book a flight after the cruise trip, please book one after 5:30 pm to avoid rushing between places. OR you can fly from Hai Phong which is closer to Halong Bay; (2) It is normally cool but not cold at this time of the year; (3) The cost for wine is between $4-7 depending on what you take. Drink is $2.5-3.5. I hope this is helpful for you! If you have any other questions, please let me know any time! Melissa (Ms.)
Asked by minsoo | Jun. 22, 2023 02:10
Oasis Suite have balcony right? And 23.08.11~23.08.12: 2 Adults Oasis Suite, is it possible??
Asked by Yuko | Jun. 16, 2023 09:36
Hi, I am planning to book 1D2N plan and also the shuttle service from Hanoi. Which hotels can your shuttle pick up? Thank you
Answered by Jolie | Jun. 16, 2023 09:37
Dear Yuko, Thank you for your inquiry. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. The shuttle bus can pick you up at any hotel as long as it is located in the Old Quarter area, so you can just book a hotel in this area. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Seung Ah | Jun. 16, 2023 09:33
We plan to arrive at the Haiphong airport in the morning at around 10am. Is shuttle bus pickup from there to the port available? If so how much is it?
Answered by Cindy | Jun. 16, 2023 09:34
Dear Seung, Thank you for your inquiry! We are so happy to hear from you! Please be advised the shuttle bus cannot pick you up from Hai Phong airport but we can arrange a private car which costs USD 45 for 2 persons. Can you please let me know if you want to book it? Best regards, Cindy
Asked by Rowan Powell-Corbett | Jun. 07, 2023 09:03
Hi, Is it possible to accommodate 5 passengers in a Sky Family Suite - we are 2 adults, 3 children. The youngest child is 4 and would be able to sleep in a crib which I understand can be provided?
Answered by Cindy | Jun. 07, 2023 09:04
Dear Rowan, Thank you for your inquiry! Yes, your family can share a Sky Family Suite with 1 double bed + 2 single beds but I am afraid that the 4-year-old child cannot fit the crib anymore. Can he/she share a bed with you? Please share with me more details about your trip plan for me to better assist you. Best regards, Cindy
Asked by Huang CK | Jun. 07, 2023 09:01
Hello, I'm interested in booking the Sky Family Suite (4 pax), but we are a group of 4 adults and 1 child. Will there be additional charges for the child?
Answered by Lily | Jun. 07, 2023 09:02
Dear Huang, Thank you for your inquiry! Regarding your question, can you let me know your kid's age so that I can send you the cost accordingly? I look forward to hearing from you soon and please let me know if you have any further questions. Best regards, Lily
Asked by Dane | Jun. 07, 2023 08:55
Hi, do you offer wifi on board and is it included in the price?
Answered by Lily | Jun. 07, 2023 08:56
Dear Dane, Thank you for your inquiry! Yes, Capella Cruise does offer free wifi on board, but please be noted that the connection might be unstable due to the geography of Halong Bay when traveling. Should you have any questions, please do not hesitate to contact us. Best regards, Lily
Asked by L | Mar. 31, 2023 02:07
Hi We wanted to do three day two night cruise leaving on 21 April - is the Capella cruise operating that date and is there availability? How long is the kayaking activity? Thank you
Answered by Jennie | Mar. 31, 2023 02:08
Dear L, Thank you for your email and question! However, as I have checked, the Capella Cruise is fully booked on 21 April. Instead on 22 April the Harmony Suite is available for a 3 days 2 nights trip. Please advise me if you have a flexible plan and still want to stay on the Capella Cruise and can take the trip 1 day later. If it is inconvenient for you to change the date, may I suggest another option for you as an alternative? Please kindly consider Heritage Binh Chuan Cruise: https://www.halongbaytours.com/cruise/heritage-cruise-binh-chuan.html The Delta suite costs USD 820/ cabin for 2 adults (excluding transfer) For the kayaking activity, the length of time will be around 30 minutes to about 1 hour, depending on your preference. I hope these alternatives work for you. Please advise me how many passengers are in your group so I can arrange accordingly Best regards, Jennie
Asked by Jane | Mar. 11, 2023 11:14
Hello, i get sea sickness. Is the bay very calm? What level is best for sea sickness? Is there a price menu for beverages?
Answered by Cindy | Mar. 11, 2023 11:15
Dear Jane, Thank you for your email! We are so happy to hear from you! Yes, the bay is very calm so please do not worry about sea sickness. You can take the room in the main deck if you are worried about it but for me, it is not much different. I already sent the drink menu to your email. Should you have any questions, please do not hesitate to contact me. Best regards, Cindy
Asked by Mia | Mar. 07, 2023 08:41
Hi There, we are looking to come in around middle of May 2023 is the boat booked out at this time or very quiet? Also, how do we book the shuttle transfers of round trip $35 per person, do we add this to our booking with you? Thankyou.
Answered by Helen | Mar. 07, 2023 08:42
Dear Mia, Thank you for your inquiries Please be advised Capella and other cruises are being booked quite a lot around mid-May as summer is time of vacation for local people. If possible, please avoid the weekend as it will be very crowded. You can book round trip transfers when booking your cruise, no worries. If you have any other questions, feel free to let me know anytime! Best regards Helen
Asked by Rebecca Housam | Mar. 02, 2023 11:14
Hello, do you have any availability for 8&9th April on the Capella Cruise please? We would like to do 2 nights 3 days if possible please? Thank you
Answered by Annie | Mar. 02, 2023 11:18
Dear Ms. Rebecca Housam, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. I am sorry that Capella Cruise will be under renovation from 4-18 April so may I suggest to you other boats? Please kindly consider other following boats: Stellar of the Seas (https://www.halongbaytours.com/cruise/stellar-of-the-seas-cruise.html) - The Junior Suite costs: US$890 for 2 persons and US$35/person for shuttle bus round trip. Heritage Cruise Binh Chuan (https://www.halongbaytours.com/cruise/heritage-cruise-binh-chuan.html) - The Delta Suite cabin costs: US$820 for 2 people and US$35/person for shuttle bus round trip. Orchid Classic cruise (https://www.halongbaytours.com/cruise/orchid-cruise.html) - The Suite Balcony cabin costs: US$750 for 2 people and US$40/person for shuttle bus round trip. Scarlet Pearl Cruise (https://www.halongbaytours.com/cruise/nostalgia-cruise.html) - The Silver Pearl cabin costs: US$680 for 2 people and US$30/person for shuttle bus round trip. Genesis Regal Cruise (https://www.halongbaytours.com/cruise/genesis-luxury-regal-cruise.html) - Cost: US$590/junior suite for 2 persons and US$30/person/bus round trip. May I know the number of passengers in your group? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Rita | Feb. 23, 2023 02:36
Hi Sir, I am interested in Capella Cruise, but wonder if we have 4 audlt and 2 kids (one is 10y and the other is 6y), can we still book the family suite or we should book 2 rooms separately? How the child cost? Thank you!
Answered by Cindy | Feb. 23, 2023 02:38
Dear Rita, Thank you for your email! We are so happy to hear from you! For 4 adults + 2 children you can take a harmony family suite with 1 double bed + 3 single beds but I think 2 separate rooms will be more spacious for you. Can you please let me know your travel dates to bring you our best quote accordingly? Best regards, Cindy
Asked by Michaela Jaskova | Feb. 16, 2023 10:24
Hi, we want to book Capella for one night 14.3. We are 2 adults and 2 kids. Is it ok to book Sky cabin (regular not the family type). The younger kid sleep with us and older on rollaway bed. What is the price? Is the pool heated? Thank you.
Answered by Annie | Feb. 16, 2023 10:25
Dear Michaela Jaskova, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Yes, the pool on Capella Cruise is a heated one. May I know your children's age so that I can send you the cost accordingly? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Kimberly Serventi | Feb. 09, 2023 11:39
Hello. What days does the Capella cruise sail for the 3day/2night cruises? Looking to sail on November 17-19,2023. Do any of the cruises leave on a Friday?
Asked by Vanessa | Feb. 09, 2023 11:23
Hi. How much is the transfer from/to Hanói for this Capella cruise for 4 people? I would like to know the price for prívate transfer and also the shared shuttle price. Thanks
Answered by Annie | Feb. 09, 2023 11:25
Dear Ms. Vanessa, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. We offer the transfer for Capella Cruise as followed: Shuttle bus - US$ 35/person/round trip. Private MPV car - US$ 180 for 2 days 1 night trip round trip. Private minivan car: US$ 210 for 2 days 1 night trip round trip (Please book the minivan car if you have many luggage with you). I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Jenny | Feb. 08, 2023 03:04
Hi, can I please ask if the Capella cruise comes with the free 60 minute foot/body massage? Because in the exclusions list it also says no massage. Thank you, Jenny
Answered by Cindy | Feb. 08, 2023 03:05
Dear Jenny, Thank you for your email! We are so happy to hear from you! Please be advised that the free 60 minute massage is our own offer for the treatments at Orient Spa Hanoi, not onboard. And it is not applied for the early bird deal of USD 380/cabin. If you book at a normal rate, we will offer you the massage and send you a voucher along. Should you have any further questions, please do not hesitate to contact us. Best regards, Cindy
Asked by emma | Feb. 07, 2023 03:58
Hi, my friends have booked the capella 3 day 2 night cruise departing 27th March 2023. If i want to join the same day but for only the 2 day 1 night tour will we be on the same boat/trip?
Asked by Jen Wu | Jan. 12, 2023 11:49
Hi, I would like to book the 2D/1N tour. If we want to go HAN Airport directly on last day can you arrangement? Thanks
Answered by Melissa | Jan. 12, 2023 11:51
Dear Jen, Thank you for your inquiry and we are so happy to hear about your trip plan! Regarding your question: we can arrange one way private car to drop you off at Hanoi airport for 95 USD. If you have any other questions please let me know any time! Melissa
Asked by Moh | Jan. 06, 2023 01:57
Hello there Are there any vaccine and/or RAT test for covid requirements for this cruise ? Thanks Mo
Answered by Halongbaytours Team | Jan. 06, 2023 01:58
Dear Moh, Thank you for reaching out to us! Vietnam is the one in most destinations which is safe for traveling and we don't have to process Covid test anymore before getting on board. Hope the information helps. Should you need further assistance, please feel free to contact us. Best regards, Halongbaytours Team
Asked by lopa | Jan. 05, 2023 10:06
Hi there, we were planning a trip from the 22nd to 24th of January 2023 1) Will everything be open during this CNY period 2) Can we book transfers from Hanoi with you. Thanks
Answered by Cindy | Jan. 05, 2023 10:09
Dear Lopa, Thank you for contacting us and we hope this mail finds you well! During the Lunar New Year, the cruises and hotels are still open but many shops and restaurants will close from 21 to 24 Jan. Capella cruise is available for 22 - 24 Jan but the cruise will add 10% extra charge for the TET. The cost is US$720/oasis suite cabin for 2 persons + $72/surcharge for TET for 2 persons + $35/person/limousine bus round trip from hotel in Hanoi Old Quarter. Should you have any further questions, please do not hesitate to contact us. Best regards, Cindy
Asked by jasmin | Jan. 02, 2023 10:01
Hello, Could you please let me know if the Sky Family suite is included in the promotion for $199 for 3 days/2nights. We would like to book the 18th-21st of April. Kind regards
Asked by maria | Dec. 29, 2022 04:43
Hi. Do you have 2 nights 3 day cruises for the 3rd week of April 2023. Any town excursions or hire a private one? Do you have pick up at the airport in Hanoi? Thanks.
Answered by Melissa | Dec. 29, 2022 04:44
Dear Maria, Thank you for your inquiry and we are so happy to hear about your trip plan! Regarding your question: we have daily departure cruise and we can help you select the best one based on your preferences. If you have any other questions please let me know any time! Melissa
Asked by My Hoang | Dec. 28, 2022 10:15
Hi, I was wondering if there is a way to book a transfer from Hanoi with you to get to the cruise?
Asked by zoe | Dec. 20, 2022 09:20
hello, im looking to book the capella cruise on the 10/3/23 and would like to know if transfers are included from hanoi? thanks
Asked by Taranpreet Kaur | Dec. 16, 2022 01:51
Are rooms available for 30 december?
Asked by ankit gupta | Dec. 10, 2022 09:21
Hey there, Can we get our own liquor and hookah (sheesha) inside the cruise ? and at what tie is the bus pick up from the old quarters?
Answered by Mina | Dec. 10, 2022 09:22
Dear Ankit Gupta, Thank you for contacting us and we are so happy to hear from you. It is possible if you use liquor and hookah (sheesha) inside the room, but if you use it during mealtime, it will be charged as corkage fee. Pick-up time in Old Quater is from 8:15 am-8:45 am. May I know which day you want to travel and how many guests are traveling so I can check the availability for you? I am looking forward to hearing from you and if you have any questions, please do not hesitate to contact us. Best regards, Ms.Mina
Asked by Rick F Matarrese | Dec. 02, 2022 02:47
Will the inflatable slide and on-board swimming pool be open in early February. I am not sure what you mean by "seasonal"
Answered by Mina | Dec. 02, 2022 02:48
Dear Rick F Matarrese, Thank you for your email. The inflatable slide and onboard swimming pool will be open every day on Capella cruise so please don't worry about that. We use "seasonal" swimming to define that you can use swimming pool in 4 seasons ( in case of cold weather, you can also use the pool with warm water). If you have any further questions, please do not hesitate to contact us. Best regards, Ms.Mina
Asked by Anshu | Nov. 25, 2022 11:22
is capella cruise , sky suite with terrace available on 29th Dec ?
Asked by Fergus Cairns | Nov. 18, 2022 09:16
Dear Capella, You mention that you pick up from Hanoi old quarter. It transfer from Hanoi included and if not, how much do you care. We will be at LeaH Silk Hotel, is this on your route? Fergus
Answered by Mina | Nov. 18, 2022 09:16
Dear Fergus Cairns, Thank you for your email and we are so happy to hear from you. Leah Silk Hotel is located in Old Quater Area, so our bus driver can come directly to your hotel to pick you up. May I know which day you want to travel and how many guests are traveling so I can check the availability for you? If you have any further questions, please do not hesitate to contact us. Best regards, Ms.Mina
Asked by ADRIAN T | Nov. 11, 2022 03:01
Hi, I want to book the Sky Family Suite for a 2d/1 night cruise on Dec 22 for 3 adults and child (8yrs old). Can 1 Sky Family Suite accommodate all of us? When I book, 2 rooms are given to me even if the description for the suite says "4 persons". Thanks a lot!
Answered by Mina | Nov. 11, 2022 03:09
Dear Adrian T, Thank you for your email and we are so happy to hear about your trip plan! The Sky Family Suite is able to accommodate 4 adults. So 1 Sky Family Suite Room can accommodate all of you. If you have any further questions, please do not hesitate to contact us. Best regards, Ms.Mina
Asked by Donnie Banez | Oct. 25, 2022 10:38
Hi there. I want to book 2 different rooms for total of 4 people. The booking does not seem to allow it. Do I need to do 2 separate bookings, 1 for each room type?
Asked by Joseph Chandler | Oct. 21, 2022 05:13
Hi! We are a group of 5 adults and were wondering if there were any options for us the weekend of January 20th, 2023.
Asked by Reanetta | Oct. 19, 2022 12:07
Hi there! I have children age 3 and 4. Are they allowed on the boat? We’ve been to Cat Ba before and there was cycling in another tour. Does this include cycling? If yes, are the children allowed to ride with us one one bicycle. Else is it only trekking at Cat Ba for the 3d 2n?
Answered by Ellie | Oct. 19, 2022 12:08
Dear Reanetta, Thank you for your email and we are happy to hear from you! I have sent the full program for Capella Cruise to your mail. The bicycle ride is part of the trip. Furthermore, your children are more than welcome on board. If you need further information please let me know! Ellie
Asked by Xavier Muntaner | Oct. 08, 2022 09:39
Good morning, Is the transfer from Hanoi included in the Early Bird deal 180$/person? Thank you in advance
Asked by Kim P | Oct. 07, 2022 08:53
Hello Would it be possible to fit 5 adults into a Sky Family Suite? If so, what would be the approximate cost? Thank you
Answered by Cindy | Oct. 07, 2022 08:54
Dear Kim, Thank you for your email! Please be advised a Sky Family Suite is for max 4 adults only. For 5 adults, please consider the Harmony Family Suite and the cost is US$930 for 5 persons excluding transfer. Can you please let me know your exact travel date to check the availability? Best regards, Cindy
Asked by Leon | Oct. 06, 2022 10:01
Hello! Do you have any luggage requirements for the transfer service to and fro HLB? I will have 2 small sized luggage and 1 big sized luggage. I am worried the van will not be able to fit the luggage. Thanks!
Asked by Sathya Subramanian | Sep. 22, 2022 02:28
Hi, We are a family of 2 adults and 1 child (6 years old) looking to travel on the 2 days 1 night schedule. I have a couple of questions: 1) Will there be opportunities to snorkel in your trip schedule 2) Will we have any vegetarian options on deck Thanks!
Answered by Mary | Sep. 15, 2022 09:32
Dear Mr. Sathya Subramanian, Thank you for contacting us. For your questions, kindly be noticed that most cruise includes kayaking or a sampan boat trip (rowed by a local) only. Snorkeling in Halong Bay is usually organized by a separate tour operator and not added to a cruise trip. For the food requirement, all cruises serve vegetarian food. Kindly inform us in advance so they can prepare proper meals for you. If you need more information, feel free to ask us. Regards, Mary (Ms.)
Asked by Kristine Bustos | Sep. 17, 2022 09:35
Can I get picked up from Hanoi airport for the capella cruise? Only thing is we land at 1030 am
Answered by Melissa | Sep. 17, 2022 09:38
Dear Kristine, Thank you for your inquiry and we are so happy to hear from you! If you arrive at Hanoi Airport at 10:30am it will be too late for same day cruising. Can you consider traveling the next day? I hope this is helpful for you! If you have any other questions please let me know any time! Melissa (Ms.)
Asked by PN | Sep. 16, 2022 10:56
Hi, Do you pick up from "EMERALD WATERS HOTEL & SPA, HANOI ?" Please let me know, Thank you
Asked by Ben | Sep. 13, 2022 05:27
Hi there, I am looking to 3D2N cruise on 12th Sept. Can you arrange to pick up from Ha Noi airport?
Answered by Ellie | Sep. 13, 2022 05:28
Dear Mr. Ben, Thank you for your email and we can arrange private pick up from Hanoi Airport - the cost is 110 USD for one-way transfer Hanoi Airport - Halong Pier for a private car that can sit 2-3 passengers. If you have any other question please let me know! Best regards, Ellie
Asked by Charmaine | Sep. 08, 2022 03:36
Hi we are planning to take the 3D2N cruise on 8 Dec and will be coming from Ninh Binh, does Capella Cruise have shuttle services to pick up from there? And if so, how much will this be.
Answered by Mary | Sep. 08, 2022 03:38
Dear Charmaine, I hope this email finds you well. For your concern, I am sorry that our shuttle bus does not pick up from Ninh Binh, only from Hanoi. However, we can arrange a private car to pick you up from Ninh Binh at the cost of $110/car. I hope this works. Feel free to contact us if you need more information. Best regards, Mary
Asked by Tara Ald | Sep. 08, 2022 03:24
Can 4 adults stay in the Sky Family Suite?
Asked by Yee Chao | Sep. 07, 2022 11:27
Hello, may I ask is there room service if we get hungry in the middle of the night?
Asked by Tetsu Kikuchi | Sep. 05, 2022 01:46
Hello, I am considering Capella Cruise for the 2 night cruise from Monday Oct.10. What does the Visa Approval Letter mean? I am Japanese, so I don't need a visa to enter Vietnam, but my girlfriend is a Chinese national with permanent residency in Japan. I understand that she needs a visa to enter Vietnam, but what does the Visa Approval Letter do for her?
Answered by Melissa | Sep. 05, 2022 01:47
Dear Mr. Tetsu, Thank you for sending us your question. I would like to answer your questions below: - As Japanese you do not need a visa if you stay in Vietnam less than 15 days - If you girlfriend has normal Chinese passport (not epassport) - please apply online for evisa: https://evisa.xuatnhapcanh.gov.vn/web/guest/khai-thi-thuc-dien-tu/cap-thi-thuc-dien-tu Before Covid the visa on arrival system used to be in place and you could apply online for a visa letter ($25/person) and pay stamping fee ($25/person) at the airport. We have helped with the visa letter so you just need to pay $25/person stamping fee at the airport, therefore saving you on the approval letter fee. After Covid the immigration policy changes and we can only apply for the visa letter if guests book their whole trip in Vietnam with us. As you are only booking the Halong Bay trip so we are not eligible to apply for the visa letter for you. Instead the evisa system is in place and you pay $25/person for evisa fee. It's still the same amount you would pay as before. I hope this information is clear and please let me know if you have any questions! Melissa (Ms.)
Asked by Andy (Card) TAN | Aug. 29, 2022 10:04
We wish to enquire: (a) If Capella does 3D2Ns cruise on 20Sep 2022? (b) Does the bus pick up from Hilton Garden Inn Hanoi? Thanks
Answered by Melissa | Aug. 29, 2022 10:05
Dear Mr. Andy, Thank you for your email and question! As the latest update Capella Cruise is fully booked on 20th Sep and they can only receive 3 day 2 night booking for 25-27 Sep. Can you consider another option? I look forward to hearing from you! Melissa
Asked by yuliana | Aug. 11, 2022 09:51
hi, i see there is a room with 1 double with 3 single beds, the room has 1 bathroom or 2 bathrooms ? do you have 3 days and 2 nights option ? is it available on 26th of december. we are 2 adults and 3 kids. thank you
Asked by amy | Aug. 03, 2022 09:44
Does kayaking and squit fishing activity included In tour price?
Answered by Melissa | Aug. 03, 2022 09:45
Dear Ms. Amy, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I confirm that kayaking and squid fishing are included in cruise price already. If you have any other questions please let me know any time! Melissa (Ms.)
Asked by Samantha Thomas | Jul. 27, 2022 10:10
Hi could you please let me know an option for a 3 day 2 night cruise in late September. Thank you.
Answered by Melissa | Jul. 27, 2022 10:11
Dear Samantha, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I already sent you the program for Capella Cruise 3 day 2 night via mail. Have you decided your trip date yet? If you have any other questions please let me know any time! Melissa (Ms.)
Asked by Diem Tran | Jul. 23, 2022 08:48
Hi There, I would like to book a 2D1N on 1/2/2022. I saw that you have one room with capacity of 4 pax in one room for ~$820. but when I tried to proceed, it allowed me to enter only 2 pax. how does it work? Do I need to pay extra for 2 people? thank you
Asked by Chermaine Tan | Jul. 19, 2022 11:12
Hi there! I'm interested to book for 3 days 2 nights with Capella. Is this an option by any chance? There is only one option to book at the moment and it's for one night only. Thank you.
Asked by Nat | Jun. 06, 2022 11:03
Hi there, does this cruise include any hiking? Thank you!
Answered by Melissa | Jun. 06, 2022 11:06
Dear Nat, Thank you for your email. Capella Cruise does not include hiking in its program. You will go to the Dark & Bright Cave - an underwater cave that you will go through by a kayak or sampan boat. Besides, you can swim or try some water activities from the cruise such as Oasis pool and jacuzzi; floating ocean pool, or an inflatable water slide. I would like to send you the detailed itinerary via email. Should you need further assistance, kindly contact us again. Best regards, Melissa (Ms.)
Asked by Sanjay | Jun. 02, 2022 09:25
Hello Team, What is the difference between Oasis Suite and Harmony Suite? Also, Do we have a pickup and drop facility from Hanoi.
Answered by Katie | Jun. 02, 2022 09:25
Dear Mr. Sanjay, Thank you for your email and we are happy to hear from you! The Oasis and Harmony suite have the same size and set up but they are on different floors hence different prices. We offer round trip shuttle bus service for $35/person. If you need further information please let us know! Best regards, Katie (Ms.)
Asked by Pragyan | May. 27, 2022 09:25
In ur ha li g bay cruise can we go kayaking in ur boats, I’ve seen pics on ur website of people kayaking . Thanks
Answered by Melissa | May. 27, 2022 09:26
Dear Pragyan, Thank you for your inquiry! All our cruise programs include kayaking but some of them charge extra for this service. For Capella Cruise, kayaking is included in the room rate. May I know how many persons will travel and your trips date please so I can advise you better? I look forward to hearing from you! Melissa
Asked by Michelle | May. 19, 2022 05:08
Hello. Does the cruise provide a kid's menu? Is the pool suitable for kids?
Answered by Mary | May. 19, 2022 05:13
Dear Michelle, Thank you for contacting us and we are happy to assist you with your trip to Halong bay. Capella Cruise does provide a menu for kids. Kindly inform us when you make the booking so the cruise can prepare a proper meal for them. The heated Oasis Jacuzzi pool is suitable for kids. There is also a fun waterslide on the boat that your kids will definitely like. If you need further information, do not hesitate to ask. Regards, Mary (Ms.)
63 Customer reviews for Capella Cruise
Excellent
Based on 63 reviews
| Cruise quality |
|
9.9 |
| Food/Drink |
|
9.7 |
| Cabin quality |
|
9.9 |
| Staff quality |
|
9.9 |
| Entertainment |
|
9.7 |
| Outstanding: | 32 |
| Excellent: | 30 |
| Very good: | 1 |
| Mature couples: | 13 |
| Solo travellers: | 5 |
| Family with children: | 14 |
| Groups of friends: | 11 |
| Young couples: | 20 |
Comments are provided by customers who have previously taken this cruise trip
-
Riddhika ruyta India 19-06-2023
Outstanding
Everyone was comfy and truly made the stay homey and comfortable. We have no suggestions and everything was outstanding, efficient, comfortable. Thank you for all services and the great accommodation too!
Cruise quality 10 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 10 -
Garnett Moen US 16-06-2023
Excellent
Amazing staff, especially May + Helen (really supportive and helpful by the water slide). Easy communication and great tour guide!
Cruise quality 9 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 9 -
Senne Umecis US 13-06-2023
Excellent
Really lovely trip - thank you!
Nice staff, Helen and Gin were very friendly, and Tom was so helpful. Delicious meals. Beautiful scenery!
I suggest the evening meal/ lunch can be a buffet. Also, the cushion should be put on chain outside for convenience! Thanks!Cruise quality 9 Food/Drink 9 Cabin quality 10 Staff quality 10 Entertainment 10 -
Trederic Portugal 11-06-2023
Outstanding
Thank you so much for this great opportunity. We really enjoyed our stay! The lunch in Cat Ba was very nice, i think night dinner should have been buffet like the first brunch. I loved the staff, especially Chris, Tom, and the chef of cooking class, everyone was so kind and helpful.
Cruise quality 10 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 10 -
Sophie Marriott UK 10-06-2023
Excellent
We really loved the tour guide, Ms. Mai, she was so proficient at English and provided interesing information! The best thing about the cruise is definitely the varied choices for main course dinner, so delicious and balanced.
Cruise quality 10 Food/Drink 10 Cabin quality 9 Staff quality 10 Entertainment 10 -
Thanh Huong Vietnam 05-06-2023
Excellent
Tat ca nhan vien tren tau deu rat tuyet voi. Cac dich vu that su xuat sac!
Do an bua toi rat ngon, nhung len do hoi cham vi dong khach.Cruise quality 10 Food/Drink 9 Cabin quality 10 Staff quality 10 Entertainment 10
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