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What Our Guests Say
Phoenix Cruise
Departure Port: Block 27, Tuan Chau MarinaExcellent Based on 98 reviews
The trip was wonderful, we were very well taken care of and the tour guide was very informative an...
About Phoenix Cruise
Halong Phoenix Cruiser is among the most popular budget cruises in Halong Bay. With 2 vessels of 10 cabins and 14 cabins, Halong Phoenix Cruiser promises to meet the expectations of even the most demanding travelers. The on board restaurant at the head of the junk will serve customers beautiful feasts and tastety fresh seafood. Come and enjoy!
Like many cruises of its range, Halong Phoenix Cruise is designed with traditional Vietnamese concept from outer to inner space, formed by wooden furniture and decoration. The little details such as Dong Ho folk painting or wall deco help enhance the “Vietnamese” feel on board. Besides these deluxe cabins, Halong Phoenix Cruise also offer numerous services with outstanding quality to passengers such as cozy dining rooms with panoramic windows and delicious menus, or airy sundeck to admire holistic landscape of the bay.
3 things that we love most about Phoenix Cruise
- Boutique cruise amenities
- Friendly English speaking staff
- Trip includes many activities and attractions
Full Itinerary
Be picked up at your hotel from 8h00 for 3.5 hour bus ride through the country side of the Red River Delta to Ha Long City. Upon arrival, board Halong Phoenix Cruiser, fresh seafood lunch (vegetable menu available) would be served while the boat is cruising towards the Bay.
Afternoon:After lunch we arrive at Luon cave area . Enjoy a bamboo boat ride around, or you can kayak on your own, appreciating the beauty of the lagoons and caves. Our boat will take you to Titop Island for you to enjoy the beach and swimming, or you can climb up to the top to get an overview of a corner of the bay.
As the sun sets, get back to the cruise and enjoy the majestic view from sundeck.
Evening:Dinner will be served at 7:00pm. Enjoy the rest of the evening at your own leisure or join us in our squid fishing hours (weather allows).
Rise up for a breathtaking view on sundeck then be ready with fun kayaking around the area for a stunning vista in the serene bay. Visit Surprise cave, the most amazing cave with beautiful karst formation.
Back to boat, you learn recipes and techniques that go into the most popular dish of the Vietnamese food just before lunch time.
Afternoon:Our bus is waiting on the harbor to take you back to Hanoi. Trip ends at your hotel around 16h00.
Last updated 15:21 Wednesday 01 Mar 2023
Important Notes
- PROGRAMS & SCHEDULES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
- Trip cancellation due to bad weather in Halong Bay:
- The cancellation decision is made by Management Board of Halong Bay on the day of the trip in case of bad weather conditions. In such case, we will make alternative travel arrangement for you on request or offer refund in accordance with the cruise policy (Read more about cancellation due to bad weather).
Cruise Inclusions & Options
- Full equipped luxury en-suite cabin with A/C, hot water
- All meals onboard
- Complimentary mineral water
- Complimentary morning tea and coffee
- Welcome drink
- Cookery demonstrations
- Entrance and sightseeing fees
- Kayaking
- English speaking guide
- Transfer from Hanoi to Halong and return by Shuttle Bus (service available - see Cruise policy)
- Additional drinks
- Tips and other personal expenses
- All other services not mentioned above
- Children less than 5 years of age are FOC, sharing a room with parent/s.
- Children from 5 to 11 years of age are charged 75%, sharing a twin room
- Children from 12 years of age and above are charged as adult
- The rate for children applicable for one child sharing a twin or double cabin with two adults on mattress.
- Shuttle bus: $10/person/round trip
- Peak season surcharge: Surcharge $30/person for Gala dinner applies if guests stay overnight on December 24th and/or December 31st.
- More than 30 days prior to check-in: free of charge
- From 30 to 7 days prior to check-in: 10% of total rates
- From 6 to 3 days prior to check in: 50% of total rates.
- Less than 3 days prior to check-in: 100% of total rates.
- No-Show: 100% of total rates.
- Cancellation notice must be in written form and send to us via email. Refund will be processed between 5-7 business days.
Asked by Ang Kheng | Jul. 07, 2023 11:01
If I do not kayak, are there options for us when it's time for kayaking?
Answered by Lisa | Jul. 07, 2023 11:02
Dear Ms. Ang Kheng, Thank you for contacting us with your question. Instead of kayaking you can also join the rowing local bamboo boat to see the sights around that area for anchoring. If you have any questions about the trip please let me know! Best regards, Lisa (Ms.)
Asked by Kate | Jul. 07, 2023 10:59
Hi! I've just booked a cruise with Phoenix Cruise and have 2 questions: (1) is it possible to stay in Halong city instead of coming back to Hanoi? We would prefer to go to Cat Ba Island after. (2) Around what time the cruise will end? Thank you for your answer!
Asked by Gina Chan | Jul. 04, 2023 11:56
Hi, my husband and I are planning to visit Hanoi in February, 2024 and we are interested in joining your cruise (2 nights 3 days). I understand you provide shuttle service to and from Hanoi to your cruise ship. Do you have recommendations for hotels in Hanoi that are affiliated to your company in order for us to travel to your cruise by the shuttle bus. Thanks.
Answered by Sunny | Jul. 04, 2023 11:57
Dear Ms. Gina Chan, Thank you for contacting us and I am very glad to assist you with your trip. Please be advised that our shuttle bus only picks up and drops off clients within the Hanoi Old Quarter area, thus please kindly book any hotel within this area. I hope it is alright for you. Should you need any further assistance, please do not hesitate to let me know. It's my pleasure to help! I look forward to hear from you, Kind regards, Sunny (Ms)
Asked by Lyka Marie Pineda | Jun. 30, 2023 10:17
Hello do you havee cabins for 3-4 persons? thank you
Answered by Jolie | Jun. 30, 2023 10:17
Dear Lyka Marie Pineda, Thank you for contacting us and I am very glad to assist you with your trip. We can arrange an extra bed in the cabin for you to accommodate 3 people. I am sorry that Phoenix Cruise does not have cabins for 4 people, however, they are available as connecting cabins thus I hope it might work for you as well. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Jennifer Christie | Jun. 30, 2023 10:14
Hi We are 2 groups of 3, both groups: 1 adult and 2 kids. We want to book for the 3-day cruise from 4-6 of October but are worried if 1 of us books the other might not be on the same boat. How do we guarantee we are on the same trip? I also see Milagros asked for a triple cabin. Is this possible since we will both be paying adult prices for all 3 in both groups, please.
Answered by Jolie | Jun. 30, 2023 10:14
Dear Jennifer Christie, Thank you so much for your inquiries. If you book a 3 days 2 nights trip, you will be in the same cabin and on the same cruise for sure. On the 2nd day, you will travel on a day boat for activities, however, your cabin will be locked until you get back to the cruise in the afternoon. Also, we can put an extra bed in the cabin for you thus please no worries. If you have any other questions, please feel free to ask us! Best regards, Jolie (Ms.)
Asked by Sujatha | Jun. 30, 2023 10:11
we are planning to check in cruise on oct 18th & check out on 19th but we have a flight to catch by 3:45 pm on 19th and please confirm how can we start early to Hanoi to catch our flight.
Answered by Jolie | Jun. 30, 2023 10:12
Dear Sujatha, Thank you for your inquiries and I am very glad to assist you with your trip. I am sorry that if you take the cruise's shuttle bus, you will return to Hanoi Old Quarter at around 2:30-3:30 PM thus it will be late for your flight. We can arrange for you a private 4-seater car from the cruise pier straight to Noi Bai Airport at US$ 100/car/way and you can reach the airport at 2:30 PM. May I ask if your flight is domestic or international? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Jamie | Jun. 16, 2023 08:57
We are planning to go on this cruise but we have a cool group of 3 of us. Is it possible to just book a double room and share the bed between the 3 of us and pay for the extra person?
Answered by Jolie | Jun. 16, 2023 08:58
Dear Jamie, Thank you for your inquiry. I am very glad to assist you with your trip. Yes, we can surely arrange a cabin with a double and extra bed for your group. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Eliza | Jun. 16, 2023 08:54
Do you offer FULL refund for trip cancellations due to bad weather?
Answered by Sunny | Jun. 16, 2023 08:55
Dear Ms. Eliza, Thank you for your inquiry. I am very glad to assist you with your trip. Please see our cancellation policy due to bad weather as follows: The cancellation be announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied: (1) Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund; (2) During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded; (3) The trip be cut down from 2 nights to 1 night, tourists will be charged a 2 days/1 night trip, plus other used services, the rest will be refunded. The final cost will be confirmed by your consultant via email. Thank you! Should you need further assistance, please do not hesitate to let me know. Kind regards, Sunny (Ms)
Asked by Kiru | Jun. 09, 2023 08:47
Is the transfer from Hanoi Old Quarter to Halong included in the tour? If not, how much would it cost?
Answered by Jolie | Jun. 09, 2023 08:47
Dear Kiru, Thank you for your question. I am very glad to assist you with your trip. For Phoenix Cruise, the shuttle bus is available with the cost of US$ 20/ person/ round trip. The pickup and drop-off service are in the Hanoi Old Quarter area only. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Answered by Jolie | Jun. 09, 2023 08:44
Dear Ash, Thank you for your question. I am very glad to assist you with your trip. I am sorry that the cruise does not offer halal food. Can we prepare you a vegetarian meal instead? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Sophie | May. 08, 2023 05:00
Hi, how can I know if it's a boat with 10 or 14 cabins ? Thank you.
Answered by Helen | May. 08, 2023 05:00
Dear Sophie, Thank you for your email Regarding your concern, Phoenix Cruise is a budget cruise with 2 vessels of 10 cabins and 14 cabins, both vessels share similar itineraries, same benefits and room types. Please let us know your trip date and type of cruise (10 or 14 cabins) so we will check availability for you. If you have other questions, please let us know anytime! We look forward to hearing from you soon Best regards Helen
Asked by Jungdongwuk | May. 05, 2023 02:24
We will book your cruise. Before then we wanna check the pick-up location. Our hotel is ‘Somerset west point Hanoi(2 Đ. Tây Hồ, Quảng An, Tây Hồ, Hà Nội). Could we take pick-up service our hotel?
Answered by Cindy | May. 05, 2023 02:25
Dear Jungdongwuk, Thank you for your email! We are so happy to hear from you! I am sorry that the bus does not pick you up at Somerset West Point hotel so please stay in Somerset Grand instead to get picked up. Or if not, you need to take a taxi to our office at 72 Hang Trong to wait for the bus. Should you have other questions, please feel free to let me know. Best regards, Cindy
Asked by TanSC | Feb. 06, 2023 09:51
For 3 adults sharing 1 cabin...how much is the extra bed? Is the cabin big enough for 3 pax?
Asked by Joan | Jan. 17, 2023 03:00
Hello, If we choose to have pick up from Van Don Airport instead of Hanoi and drop off at Ninh Binh, would that change the price of the Phoenix Cruise?
Asked by Dimitri Koppers | Dec. 22, 2022 09:40
Hello! We don´t eat any fish or see food, can the meals be adjusted to your no fish and no seafood wishes? Thanks!
Asked by Odette Petzold | Sep. 22, 2022 02:27
Hi, do you offer visa approval letters with this cruise for South African tourists?
Answered by Annie | Sep. 21, 2022 10:36
Dear Odette, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. I am sorry that the visa approval letter is not available at the moment so we cannot arrange it for you. Please kindly contact the embassy to assist you with this accordingly. Should you need any further assistance, please do not hesitate to contact us! Best regards, Annie (Ms.)
Asked by Aloia Toxo | Sep. 14, 2022 11:02
I am a solo traveler; the price is per person or per cabin. Will the shuttle be able to pick me up at the hotel in Halong Bay but drop me at the hotel in Hanoi? Many thanks.
Answered by Mary | Sep. 14, 2022 10:52
Dear Aloia Toxo, I hope this email finds you well. For your concern, please note that you can choose the number of guests per cabin before checking the price. A single-cabin surcharge will be applied if only 1 person stays in 1 cabin. Our shuttle bus picks up and drops off at hotels in Hanoi Old Quarter only. You can take a taxi from your hotel in Halong and book a one-way shuttle bus back to Hanoi with us. If you need more information, feel free to contact us again. Regards, Mary (Ms.)
Asked by utpal chaturvedi | Jul. 28, 2022 10:11
Can u drop us at Cat Bi Airport as we need to catch flight at around 6 PM
Answered by Melissa | Jul. 28, 2022 10:11
Dear Mt. Utpal, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I would like to answer your questions below: We can arrange private transfers from Halong - Cat Bi airport only. The cost is 45USD per car for 2. If you have any other questions please let me know any time! Melissa (Ms.)
Asked by Maciej | Jul. 08, 2022 10:21
Hi. We are 2 couples traveling together (4 adults). We would like to do the tour on November 17th. Can you advise me what will be the total cost including everything? (Also transfer both ways)? Thanks a lot.
Answered by Bea | Jul. 08, 2022 10:21
Dear Maciej, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I am sorry that as Phoenix Cruise does not yet operate again after Covid, can I offer you some other special deal for your trip date? At the moment the best deal we have for November is for Paradise Elegance Cruise: $360 for 2 persons including bus round trip and this is quite a luxury trip. I attach the program for your reference - you can take a look and then we can discuss further details from there. I look forward to hearing back from you. If you have any other questions please let me know any time! Best regards, Bea (Ms.)
Answered by Bea | Jul. 08, 2022 10:22
Dear Maciej, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I am sorry that as Phoenix Cruise does not yet operate again after Covid, can I offer you some other special deal for your trip date? At the moment the best deal we have for November is for Paradise Elegance Cruise: $360 for 2 persons including bus round trip and this is quite a luxury trip. I attach the program for your reference - you can take a look and then we can discuss further details from there. I look forward to hearing back from you. If you have any other questions please let me know any time! Best regards, Bea (Ms.)
Asked by Henri Yohanko | Sep. 21, 2021 03:14
Do you have any cabin for 3 adults to sleep together ? Thanks
Answered by Hana | Sep. 21, 2021 03:19
Dear Mr. Henri Yohanko, Thank you for your question! Yes, we can set up an extra bed in the cabin for the third person. Can you please kindly share with us your travel date for checking the availability? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Hana (Ms.)
Asked by Laura | Aug. 31, 2021 07:11
HI all, I would like to book your tour, but I'm worried because I cannot eat Gluten, that means : I cannot eat cereals. Is It possible to eat "gluten-free" food?? If that is a problem I can eat meat, vegetables... so it's just to know the options that I can have. Thanks a lot in advance Laura
Answered by Jolie | Aug. 31, 2021 07:14
Dear Laura, Thank you for contacting us! The cruise can surely prepare gluten-free food for you thus please no worries. When your booking is confirmed, we will send you the voucher for confirmation and ask for your special request for food, you can inform us then. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Aditi | Jul. 15, 2021 04:28
By what time can we get back to Hanoi through this cruise? I have to catch at 8 PM flight from Hanoi on day 2 of the cruise.
Answered by Jolie | Jul. 15, 2021 04:50
Dear Aditi, Thank you for your question. The cruise bus will arrive back in Hanoi at around 4:30 - 5:00 PM so you will have enough time for your flight at 8:00 PM. It will take nearly one hour to get to the airport. I hope to hear from you soon and please let me know if you have any further inquiries. Best regards, Jolie (Ms.)
Asked by Rajeev | Dec. 30, 2017 10:09
I am a vegetarian (no sea food, no meat, no pork). Will the cruise be able to arrange a vegetarian meal for me ? Please let me know
Answered by Sunny | Jan. 04, 2018 10:37
Asked by Milagros | Jul. 25, 2016 06:14
Hello, do you have any cabin for 3 female friends to sleep together? Thanks.
Answered by Sunny | Jul. 27, 2016 12:22
Dear Milagros, Many thanks for your questions! Yes we can arrange a triple cabin on Phoenix Cruise for you. Would you like to arrange a 3 bed cabin or double and single bed type? Please feel free to contact us directly: info@halongbaytours.com for further information. Best regards,
98 Customer reviews for Phoenix Cruise
Excellent
Based on 98 reviews
| Cruise quality |
|
8.8 |
| Food/Drink |
|
8.9 |
| Cabin quality |
|
8.9 |
| Staff quality |
|
9.4 |
| Entertainment |
|
8.9 |
| Outstanding: | 21 |
| Excellent: | 33 |
| Very good: | 36 |
| Good: | 8 |
| Mature couples: | 50 |
| Solo travellers: | 6 |
| Family with children: | 6 |
| Groups of friends: | 14 |
| Young couples: | 22 |
Comments are provided by customers who have previously taken this cruise trip
-
Ng Wai Beoh Malaysia 14-03-2020
Excellent
The trip was wonderful, we were very well taken care of and the tour guide was very informative and helpful. Very worth the money!
Cruise quality 9 Food/Drink 9 Cabin quality 9 Staff quality 10 Entertainment 9 -
Andre Brazil 11-03-2020
Excellent
Food was great, room was comfy and the crews were really courteous and caring. Worth every penny you pay.
Cruise quality 9 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 9 -
Justine & Anne USA 09-03-2020
Excellent
We had an amazing time on Phoenix Cruise! Many fun experiences like kayaking, cooking classes, the cave visit. All the crews were very polite and hospitable. Rooms were nice as well.
Cruise quality 9 Food/Drink 9 Cabin quality 9 Staff quality 10 Entertainment 9 -
Rachael United Kingdom 08-03-2020
Very good
We had a very nice trip! Food was tasty, the staff were very attentive, the room was just average but for one night only so it was fine. Very worth the money!
Cruise quality 8 Food/Drink 9 Cabin quality 8 Staff quality 10 Entertainment 9 -
Beatrice Chiong Philippines 04-03-2020
Outstanding
Great experience! Food was tasty, the excursions were very entertaining. Our tour guide was very kind and informative, she provided much information about the area. Very recommended!
Cruise quality 10 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 10 -
Liam South Africa 28-02-2020
Excellent
Friendly staff, nice room, good food. A great experience!
Cruise quality 9 Food/Drink 10 Cabin quality 9 Staff quality 10 Entertainment 9
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