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What our customers have to say...

We take customers' feedback very seriously and we enjoy reading post-trip emails. The compliments are what drive us forward and the complain helps us perfect our services. This is what our guests have been telling us about their trip booked on our website. Read the reviews and check the gallery - you will know better about us than anything else.

Marvin C
Marvin C
Australia
An amazing and memorable experience

The staff are very friendly and went above and beyond. They had a great sense of humour and shared lots of interesting stories from around the bay! Food was outstanding. The rooms are spacious, clean and well air conditioned. 10/10 would highly recommend! We only wish that we stayed two nights instead of one!

Sidney Loke
Sidney Loke
Singapore
Great Travel Agency for Halong Bay

We are in airport now. Just want to thank you for your fine arrangements through out the trip, everyone are happy especially with Meracus hotel staffs and services. 

Specially want to thank Ms.Hanh our city tour guide she is very accommodative and extremely kind and patience, everyone like her very much. Thank you for the coffee treat too it was really fantastic. We are more than happy to recommend your service to others. I will give you our best review in Tripadvisor and in your company website. Please email your customer comment link to me if you can. A BIG THANK YOU TO ALL OF YOU!!!

Ms. Young
Ms. Young
Australia
Amazing service
Hello Cindy
Thanks for the email. Yes Nhung and I had a very good walking tour. I had the best coffee in Vietnam with her. She is a very good guid.
 
I really enjoyed the Halong bay tour. The boat and room was very nice.
There was some miss communication about the cave trip as the notes you sent did not match up with the program and I found it hard to understand the tour guide.
Besides that it was a great trip, I only wish I spent an extra night.
There is a lot of rubbish in the water which was a bit disappointing as it's a very beautiful place.
I spent two weeks in Vietnam and had a wonderful trip. All the places I went were great and the Vietnamese people made me feel very welcome. I really love your country and the people. I think Vietnam has a very big future. I spoke to a lot of tourist and they all say the same, how much they like Vietnam.
 
Thanks for your help and I will recommend Halong bay tour and Vietnam as a great country to visit
Sha Wei Zhong
Sha Wei Zhong
Australia
A great company and a wonderful service

Dear Lisa,

Thank you very much and your team. We are in airport Hanoi now. Thanks for your very good arrangement and excellent service. We have nice stay in Sheraton and beautiful view in Halongbay.

Thanks.

Sha Wei Zhong

Rajan Aiyappan
Rajan Aiyappan
Australia
Best tour ever by this great agency

I cannot thank you enough for your service  - it was exceptional. We will definitely use your company again for our next trip to Vietnam. Your help in particular was amazing. I hope you pass this message to your manager so that he/she knows how happy we were with your service.

regards

Raj

Joan Vilarrasa
Joan Vilarrasa
Spain
The cruise trip was fantastic

Hi Sunny

Just arrived at home. 

Really, I don’t have much to say, only one word. It was FANTASTIC!

Everything was very well organized. All transfer with your private car were very comfortable and punctual. Your guide in Hanoi was very likeable and she showed us many interesting places. She always took care of us and thanks for inviting us t have a lunch on Saturday. Tirant hotel was a very nice and central hotel in old quarter. They were very serviceable.

About the cruiser , I should recommend to everybody. The place is fantastic and the service a rooms of the boat incredible. Summarizing, as I told you at the beginning , it was a FANTASTIC trip.

Thank you for all your support 

Natalia Tosheva
Natalia Tosheva
Russia
Excellent service, Great price

Dear Ms Sunny,

Thank you very much for your assistance during our stay in Vietnam.

We are back in Moscow with Vietnam in our hearts.

From Russia with love,

Natalia and Dmitry

Chantal Kemp/ Mark Tobin
Chantal Kemp/ Mark Tobin
Australia
a Great company to deal with

Hi Kami

Your service was excellent, thank you very much.  Will definitely recommend Blue Dragon and will call on you when we visit Vietnam again.

Kind Regards

Chantal

+ This 3 day 2 night cruise was booked through Blue Dragon Tours in Hanoi who were excellent to deal with. The boat was beautiful, we booked a senior suite with balcony and spa ensuite. The boat is new. Positives were: friendly staff, beautiful comfortable and spacious rooms and very tasty meals. Areas for improvement would be: the program is quite compressed, the program for the next day is not clearly communicated each day creating uncertainty and the last day check out is very rushed. We were left with 20 minutes to check out of our cabins on day 3 because we returned to the boat later than expected from the excursion. I would have preferred more time to pack and clean up before having to get off the boat or alternatively it would have been good to know what the order and timing of events for the day would be prior to leaving on the excursion. Would like to make a special mention of Lam our tour guide who was very knowledgeable and couldn't do enough to make our cruise as enjoyable as possible.

Linda Cowan
Linda Cowan
Australia
Best travel agency in Asia

I would like to give the young people of Blue Dragon Tours  a mention.

I am a seasoned traveller however I had never been to Vietnam and was organising a 3 week, solo trip from Australia.  I happened on to their website and then entered into an email correspondence with them.  From the start they were extremely helpful, recognised very quickly what sort of holiday I wanted, the level of accommodation I would be happy with and mode of transport I would require.  They helped me organise a trip to and from Sapa, Halong Bay (which was a very enjoyable 2 day/1 night trip), Hue, Hoi An, Ho Chi Min and the Mekong. 

They booked the hotels, organised train travel and tours to Halong Bay and the Megong Delta.  Everything was great, no disappointing surprises at hotels or on trips.  I had a very enjoyable and memorable holiday in Vietnam, will go back, and would recommend Blue Dragon Tours to anyone wanting to book a trip there.

Alexa Mackay
Alexa Mackay
United Kingdom
Best Experience Ever

HI Lisa, Vietnam seems like a long time ago now. We enjoyed the holiday very much and could not fault your services and I think you personally have a touch. It was lovely to meet you and put a face to the name. We did enjoy the Mekong and Muine.

We took two nights down there in the Delta and I think to see the country it was worth it and also enjoyed Muine to relax. It is amazing how much your country changes from region to region.I do like the Vietnamese people. I think they are quite like Scottish people. You don't gush and fawn over people but you seem genuine. I know that is a bit of a generalisation !!

All our accommodation was of a very high standard and the travel you were involved with was well thought out. I really don't think I would have changed anything.

Alejandro Blasco Romemo
Alejandro Blasco Romemo
Spain
great experience with Blue dragon tours

Hello!

Our name is Alejandro Blasco Romero and Begoña González Fernández. We are a spanish couple. We were in V'Spirit Cruise the 1th and 2th of October. We really want to give you the thanks for that great experience. The ship was really good and the meal was wonderful. 

We also want to give a VERY SPECIAL THANKS TO OURT GUIDE BA (THREE). He took care about us really well and try to make confortable our stay all the moment. He helped us very much when we had to take a flight from Hanoi airport to take it with out problem. Please give him our thanks and a great hug. He will remember me as the tall man who looks like an actor. And if he want to send us an e-mail or need something, please give him our e-mail.

Thanks a lot!

Timo Teravainen
Timo Teravainen
France
Great experience overall

Hello there!

Everything went finally well and I am very satisfied with Glory Cruise and had a wonderful time on Halong Bay! Also I am very pleased with your professional way of handling the mixing up the cruising dates. That was not your fault - the company on whose tour I did motorbiking in North West made some mistakes... I will recommend you as serious and professional tour operator.

Thanks & regards,

Timo  

Vera & Paulo Swarowsky
Vera & Paulo Swarowsky
Brazil
What a great experience!

Hello Sunny 

We appreciate your sympathy and your work to us. 

We're back in Brazil, I have not written to you before because I was always busy on the rides. 

Wonderful places and wonderful people who have welcomed us everywhere. 

We want to thank you all did for us, I say that everything worked out in our walks with our guides to the drivers, hotels finally everything perfect. 

We have nothing to complain about. If we know of someone who would make a tour of Vietnam for sure we will recommend you. 

A big hug,

Vera and Paul

David Chapman & Veronica Love
David Chapman & Veronica Love
United Kingdom
What great personal service from Halong Bay Tours

We had a very pleasant two weeks in Vietnam and a highligth was the Halong Bay trip. It was all made very easy for us booking online with Halong Bay Tours.

Lisa came to our hotel in Hanoi to ensure that were happy with the hotel and transfer arrangement. She also arranged our flights and transfers to Danang and recommended excellent hotels, especially in Hoi An. We recommend Blue Dragon Tours as an excellent tour company to others. Thank you very much for helping us enjoy North and mid Vietnam.

We will return to see South Vietnam soon!

Veronica and Dave Chapman

Vincenzo Cafiero
Vincenzo Cafiero
Italy
Thank you!

Dear Linh,

It has been nice receiving your mail and I thank you very much for your greetings .

I really did enjoyed my trip in Vietnam, and soon or later I will go back to visit also the southern part of your country.

An old friend of mine would like to visit Vietnam too, probably initiating their trip from Singapore, and I am giving them your address.

I have visited the northern and the center part of Vietnam: the city of Hanoi, Halong Bay and by train I went to the center part of Vietnam:  Danang and Hue, all super;

The hotels suggested by you in Hue, Donang are very nice and comfy.

I am certain that if my friends will contact you, you will satisfy their requests.

I send you and Kami my best season’s greetings.

Rowena Ruaro
Rowena Ruaro
Philippines
Perfect trip!

Hi Cindy!

We had a great bonding with my family for almost 6 days.

Tirant Hotel is nice, staff were very curteous. Location is definitely a big plus. However, their breakfast is the same feom day 1 til our last day there. They should have at least change the selection and add some variety. Other than done, everything is good.

Estellar Cruise is the best experience we have. The food was awesome! If only I could extend another day on that cruise, I would! The service is beyond our expectation. Awesome experience and our tummy is always full - feom breakfast til dinner. And the price for drinks isnt that bad at all.

Our driver for the entire trip is super nice as well. Our tour guide during our first day is very knowledgeable, she gave us some tips where to have massage, where to eat etc. But unfortunately, I wasnt able to say 'thank you' to her because we were not informed that the cyclo ride will direct us to our hotel already. I also didnt get her name, too bad.

Overall, we had an unforgettable experience. My friends have already contacted me and asked me about my experience i Hanoi. I have shared with them your contact details because they are also planning to visit Hanoi in April.

Thank you so much Cindy for all the help. Please do let me know if you're planning to visit my country. Id be glad to help you and show you around. Til next time!

Mr. Raj
Mr. Raj
India
Trip feedbacks
Hello Cindy,
 
I like to thank you Cindy for the excellent guides you provided both in Hanoi and Ho Chi Minh city. Nhung was very patient with us and explained the walk of the city well.
 
My wife and me enjoyed Ha long bay the best. An experience you should recommend every tourist coming to vietnam. Hanoi was such a family centric and laid back city that it warms your heart. Ho Chi Minh city was lovely due to its French architecture and night life which we thoroughly enjoyed. My wife and me never made it back to the hotel before 3 am every day.
 
Will keep in touch and hopefully convince a few of my friends to make the trip to vietnam.
 
Regards 
Raj Sureka
Jay & Wen
Jay & Wen
Singapore
Till we meet again

Dear Sunny,

We would like to thank you for the attentive service and prompt follow up with regards to our trip to Hanoi and Halong Bay.

In fact we wanted to pay you a visit at your office as one night we were somewhere nearby but it was past the office hour. Needless to say we were very exhausted at the end of the day in Hanoi for the couple of days then...

Overall we thoroughly enjoyed the trip and only wish it was longer. It's easy to say that being in Singapore we can just hop on to a plane and fly to Vietnam anytime but amidst our very busy lifestyle the few days was already a luxury! We will definitely come back to Vietnam for more of what she has to offer us and of course we will be contacting you in the near future.

Til then..

Take care and all the best!

Ifat and Tessa
Ifat and Tessa
United States
Excellent trip!!
Hi Jane, 
 
Hope all is well. I just wanted to thank you for the wonderful Halong bay trip and the city tour.  They were both AMAZING and WONDERFUL. Our city guide was lovely! Her English is fantastic and she was so knowledgeable. We had a blast.  
 
One quick feedback for the future - it would have been nice if our driver to Halong Bay spoke English.  It would have made our ride even more enjoyable if we were able to communicate with him. Also, because the drive is so long, he could have maybe explained certain things to us about the towns/villages we saw on the way.
 
Other than that -  We are very pleased with our experience and will
Definitely recommend it! 
 
Best,
Michael
Michael
Australia
Great trip

Great trip, friendly guide, very happy with the city tour.

Emily
Emily
Canada
The city tour

Both the cruise tour and the city tour went great. Could not recommend more about this trip.

Mr. Shamoli
Mr. Shamoli
United Kingdom
Good package

Good day Thank you for your help with my trip planning.

We enjoyed Vietnam and the cruise was a good experience too.

The driver was good and took us around as planned.

We did go for tbe masssage but wish you had mentioned it earlier so we could have planned it better.

Niriwa Yanti
Niriwa Yanti
Singapore
Keep it up

Keep up the great service. Everything was perfect

Mr. Martin
Mr. Martin
Australia
Thank you for everything

Hi Hana,

 
Unfortunately our holidays are over but I am good. 
 
We've really enjoyed the Vietnam also thanks to you. Spa was great and the cruise was awesome. We loved that Orchid cruise did not go the usual path with other cruise ships. We've rarely seen any other ships. Service on the board was also really good. Rooms were very spacious with amazing bathroom. Overall we were very happy with the cruise.
 
Ha Long Bay itself is magical place. It was great to be there. We were only sad to see all the rubbish in the water. Hopefully it will change in the future as that place deserves it.
 
Hope my opinion helps.
 
Kind regards,
 
Martin
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