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What Our Guests Say
Paloma Cruise 2 Days/1 Night
Bai Tu Long Bay, Thien Canh Son Cave, Drum Cave, Vung Vieng Fishing VillageExcellent Based on 176 reviews
Nice scenery. The program was well organized. A bit crowded on the tours. Crew was nice and polite...
About Paloma Cruise
Anyone who has cruised Halong Bay with Paloma will insist on it being an unforgettable experience: her exquisite luxury, unrivalled itimate feel, calm setting of natural beauty. The hospitable crew on board is ready to welcome you with a memorable stay on one of the well-appointed cabins.
Paloma Cruise boasts elegant beauty and optimum service. The 18 cabins and 4 suites will cater to all types of tastes and budget as you take a tour around one of the most breath-taking natural wonders of the world. All cabins and suites are well equipped with bathroom, air conditioning, in house phone, mini bar, safety box, with area ranging from 13.5m2 to 27m2. The utmost luxury family suites with private balcony will promise your family a time to remmeber.
Included in the home-away-from-home cruise feel is a selection of relaxation and entertainment amenities. The Sundeck on the fourth floor is perfect for taking photos or even just resting and sunbathing. Fully equipped bar and dining venues will make your adventure even more complete, with options for vegetarian foods available by the exquisite chef. Guests can also participate in one of the many exciting activities from cuttle fishing to kayaking as they tour the Bay.
Paloma Cruise includes in its itinerary major Halong's and Bai Tu Long's highlights such as Thien Canh Son Cave and Vong Vieng fishing village, promising you a trip to remember.
4 things that we love most about Paloma Cruise
- Off-the-beaten path cruising route in Bai Tu Long Bay
- Spacious and recently renovated cabins
- Diverse food options
- Family cabin available
Full Itinerary
Our shuttle bus will pick you up between 7:5am and 8:15am, taking you on a 3.5 hour ride to Halong Bay. Arrive at Paloma Office in Ha Long City at 12:30 and quickly transfer to Paloma Cruise and enjoy welcome drink.
Afternoon:The lunch time is delighted with a delicious Vietnamese set menu while the boat is cruising toward Bai Tu Long Bay, passing Hon Gai and Cam Pha Town, Oan Lagoon, Mat Quy (Monster Face) Island, Am Tich Islet and then stop at Thien Canh Son Cave. Enjoy exploring the cave for 1 hour then have plenty of time for swimming and sunbathing on Hon Co island.
In the late afternoon, anchor at Cong Dam area for sunset party, sumptuous dinner and overnight on board with a wide range of entertainments: board games, massage services, dancing, etc.
Begin a new day with much inspiration by joining in morning Tai Chi class on the sundeck while complimentary tea and coffee are served.
Arrive at Vung Vieng fishing village at 08:30am via bamboo sampan. Come back to the boat and pack up your luggage in about 30 minutes. Enjoy set menu lunch in the dining room and relax and capture the last pieces of Ha Long Bay before the cruise arrives at Hon Gai Harbor at 11:30. Get on our car/van and travel back to Hanoi.
Last updated 14:38 Tuesday 09 May 2017
Important Notes
- PROGRAMS & SCHEDULES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
- Trip cancellation due to bad weather in Halong Bay:
- The cancellation decision is made by Management Board of Halong Bay on the day of the trip in case of bad weather conditions. In such case, we will make alternative travel arrangement for you on request or offer refund in accordance with the cruise policy (Read more about cancellation due to bad weather).
Cruise Inclusions & Options
- Full equipped luxury en-suite cabin with A/C, hot water
- All meals onboard
- Complimentary mineral water
- Complimentary morning tea and coffee
- Welcome drink
- Cookery demonstrations
- Entrance and sightseeing fees
- Kayaking
- Fishing equipment
- English speaking guide
- Transfer from Hanoi to Halong and return by Shuttle Bus (service available - see Cruise policy)
- Additional drinks
- Tips and other personal expenses
- All other services not mentioned above
- Peak season surcharge: $25/person for stay on 24 / 31 December 2017 and 15-18 February 2018
- Check-in: 12.00 am
- Check-out: 11.00 am
- Arrival time in Hanoi: 04:30pm
- Guide: English Speaking Guide
- Child under 5 years sharing fully paid cabin with parents: No additional charge, limited to one child per cabin.
- Child from 5 to 11 sharing fully paid cabin with parents: Charge 75%, limited to one child per cabin
- Child from 12 and above are charged as adult
- Shuttle bus: $15/person/round trip, pick up and drop off from hotels in Hanoi Old Quarter only
- Peak Season Surcharge: $25/person for stay on 24 / 31 December 2017 and 15-18 February 2018
- More than 30 days prior to check-in: free of charge
- From 30 to 7 days prior to check-in: 10% of total rates
- From 6 to 3 days prior to check in: 50% of total rates.
- Less than 3 days prior to check-in: 100% of total rates.
- No-Show: 100% of total rates.
- Cancellation notice must be in written form and send to us via email. Refund will be processed between 5-7 business days.
Asked by Doug | Feb. 22, 2023 10:39
Do any of the cruises that cruise at Bai Tu Long bay commence from Ha Long bay ? If yes - can u tell me the names please . I am searching for a 3 day 2 night tour - thanks
Answered by Cindy | Feb. 22, 2023 10:40
Dear Doug, Thank you for your email! We are so happy to hear from you! We have some options below visit Bai Tu Long Bay and start from Halong: - Signature Cruise https://www.halongbaytours.com/cruise/signature-cruise.html - La Regina Classic 2 https://www.halongbaytours.com/cruise/la-regina-classic-2.html - Dragon Legend Cruise https://www.halongbaytours.com/cruise/dragon-legend-cruise.html Please share with us more information about your trip plan for our better assistance. Should you have any questions, please do not hesitate to contact us. Best regards, Cindy
Asked by María Ramirez | Sep. 29, 2022 09:16
Hello The Shutle bus can pick us up from hotels in Tan Coc? Thanks
Answered by Ellie | Sep. 29, 2022 09:19
Dear María Ramirez, Thank you for contacting us. I am sorry that as Paloma Cruise does not yet operate again, can I offer you some other special deal for your trip date? If so may I know how many persons will travel? I look forward to hearing back from you. If you have any other questions please let me know any time! Also none of the cruise offer pick up from Tam Coc. Shuttle bus picks up and drops off in Hanoi Old Quarter only. Best regards, Ellie (Ms.)
Asked by Sophie | May. 07, 2022 09:42
I would like to book the Paloma 3 day cruise, are you able to send the visa approval letter after booking?
Answered by Judy | May. 07, 2022 09:42
Dear Ms. Sophie, Thank you for your email and we are happy to hear from you! I am sorry that Paloma Cruise does not offer 3 day 2 night trip yet so can you consider going with the Orchid Trendy option? Furthermore, as visa on arrival is not yet approved after Covid you can apply online for an evisa conveniently: https://evisa.xuatnhapcanh.gov.vn/trang-chu-ttdt If you need any further information please do not hesitate to contact us! Best regards, Judy
Asked by Philip | Sep. 30, 2021 05:02
Hi, Is it possible to be dropped off at Hanoi Airport instead of Hanoi Old Quarter? Thanks
Answered by Cindy | Sep. 30, 2021 05:07
Dear Mr. Philip, Thank you for your question! Please be advised the shuttle bus only picks up and drops off in Hanoi Old Quarter thus if you want to drop off at Hanoi airport, you can take a taxi from the Old Quarter to the airport or take a private car from the cruise pier straight to the airport. Kindly share with me more details about your inquiry for our further assistance. Best regards, Cindy (Ms.)
Asked by Stephanie | Jul. 26, 2021 04:07
Hello, I am interested in booking a 2days/1night cruise in December. Is kayaking and cooking offered for this cruise, or is it only for the 3days/2nights cruise? Thank you
Answered by Jolie | Jul. 26, 2021 04:11
Dear Ms. Stephanie, Thank you for your inquiry. The 2 days 1 night itinerary does include kayaking and cooking demonstrations. Can you please kindly share with us your travel date for checking the availability? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Thomas | Jul. 15, 2021 04:49
Hi there, Looking to do the overnight cruise. At what time should we book a flight the next day? Thanks Tom
Answered by Mary | Jul. 15, 2021 04:52
Dear Thomas, Thank you for your question. If you use our shuttle transfer, you will be back at Hanoi Center at around 3:30 - 4 pm. It takes you around 1hour from there to Hanoi Airport, thus you can book the flight after 6 pm the next day. Should you need more information, feel free to ask. Regards, Mary (Ms.)
Asked by John | Jul. 05, 2021 03:29
Is Angel Palace Hotel considered within the Old Quarters District?
Answered by Hana | Jul. 05, 2021 03:33
Dear Mr. John, Thank you so much for contacting us! Angel Palace Hotel locates at 173 Hang Bong Street, which is in the Old Quarter area thus the bus can do pickup and drop-off at this hotel for sure. If you have any further questions or requests, please feel free to ask us. Best regards, Hana (Ms.)
Asked by DZUHRY | Jun. 25, 2021 08:40
Hi, i would like to book for 2 days 1 night trip. Is there any transport that can send me back to Hanoi on the second day ?
Answered by Mary | Jun. 25, 2021 08:48
Dear Dzuhry, Thank you for your question! Yes, the boat does offer the shuttle bus at US$ 10/person/way or US$ 15/person/round trip Hanoi - Halong - Hanoi. Please kindly let us know if you need this service. Should you have any further questions, please feel free to ask us! Best regards, Mary (Ms.)
Asked by YONG TAI | Jun. 07, 2021 11:03
hi. is the lunch and dinner buffet? are there additional expenses to it or are they already in the package?
Answered by Jolie | Jun. 07, 2021 11:05
Dear Yong Tai, Thank you for contacting us! Please note that the lunch and dinner are set menu and breakfast is a buffet. The meals are included in the package already and you only need to pay for the beverage. I hope this helps and please feel free to let me know if you need any further information. Have a nice day! Best regards, Jolie (Ms.)
Asked by Genevieve Dalcourt | May. 31, 2021 11:02
Hello. Is it possible to go to Ninh Binh after the cruise and not going back to Hanoi?
Answered by Jolie | May. 31, 2021 11:05
Dear Genevieve Dalcourt, Thank you for your question. Yes, you can go direct to Ninh Binh after the tour instead of coming back to Hanoi. However, please kindly note that the cruise bus can just pick up and drop off in Hanoi Old Quarter so you can consider taking the local bus or we offer a private car to Ninh Binh at US$ 90/car/way for 2 persons. Should you have any further questions, please feel free to ask us. Best regards, Jolie (Ms.)
Asked by Daniel O' Brien | Dec. 07, 2020 09:58
Hi, We are interested in a 3D/2N cruise. We have a flight on the final day from Hanoi to Singapore at 4.20pm. Will we have enough time to get from Ha Long Bay to the airport that day?
Answered by Cindy | Dec. 07, 2020 10:03
Dear Daniel O' Brien, Thank you for your email. My name is Cindy from Halong Bay Tour department and I'm glad to assist you with your trip. Regarding your concern, please be advised that the boat will finish at about 11.00 - 11.30 and it is a 2,5 hour driving from Halong Bay to Noi Bai airport so you would still have enough time to catch your flight at 4.20pm if you take a private car from the cruise's port. I hope my info would be helpful and please feel free to let me know if you need more information.
Asked by Joshua Lloyd | Dec. 01, 2020 09:53
Hi, is it possible to have the shuttle bus just one way?
Answered by Sunny | Dec. 01, 2020 09:55
Dear Joshua Lloyd, Thank you so much for contacting us. We can surely arrange a one-way shuttle bus for you. Thus, please kindly return to me with your travel date, group size thus I could check availability and return to you. Thank you! I look forward to hearing from you, Kind regards, Sunny (Ms)
Asked by Emma Fance | Mar. 05, 2019 11:03
Hi, I am interested in booking the 1 night, 2 day cruise for 2 people for 13th-14th April. However, our flight from Hanoi is at 18:25. How much would a private taxi be to the airport? Thanks.
Answered by Jolie | Mar. 05, 2019 11:10
Dear Ms. Emma Fance, Thank you for your email and question! At the moment Paloma Cruise is still available on 13 April. We can arrange private one way transfer from the pier straight to the airport for you and the cost is $90/ car. Alternatively you can use the free bus back to Hanoi and stop mid-way near Bac Ninh. From here we can arrange a private car to bring you to the airport and this way it costs $25 for you only. If you have any questions please let me know! Jolie (Ms.)
Asked by WENDY KONG | Sep. 07, 2018 10:07
Hi, i am interested in staying on 03/10/18 for 3 adults in balcony room. May i have the price rate inclusive of the transfer fee from hanoi hotel to the ship? Thanks.
Answered by Cindy | Sep. 07, 2018 10:07
Dear Wendy Kong, Thank you for your email and question. Regarding your interest in Paloma cruise, our rate is US$530/Family Suite cabin with balcony for 3 persons and US$15/person for shuttle bus round trip from Hanoi hotel to the cruise. Total rate is US$575 for 3 persons. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Cindy (Ms.)
Asked by Daniela | Jul. 27, 2018 12:58
I am interested in 2D1N stay for two people in August 2018. How much would the transfer from Hanoi to Halong Bay and back cost?
Answered by Hana | Jul. 27, 2018 12:59
Dear Daniela, Thank you for contacting with us! May I know your travel date then I can check the availability on Paloma Cruise for you accordingly. The bus round trip Hanoi - Halong Bay - Hanoi cost: US $15/person (pickup/drop off at hotel in Hanoi Old quarter area). However we are offering free of charge shuttle bus for travel date from now until September 30th. Should further information needed, please feel free to let me know in advance. Best regards, Hana (Ms.)
Asked by Dave | Jul. 23, 2018 02:26
I would like to do a three day/two night cruise somewhere between 30 August and 7 September. What dates are available and is the cabin price the same if I am travelling alone? Thanks
Answered by Lisa | Jul. 23, 2018 02:28
Dear Mr. Dave, Thank you very much for your question. At the moment Paloma Cruise is still available between 30 August and 5 September so you can pick any starting date between this period. The cost for single deluxe cabin including shuttle bus for 3 day 2 night trip is $405. If you have any questions or need further assistance please let me know! Lisa (Ms.)
Asked by Jo Lythgo | May. 11, 2018 06:24
Hi We are a family of 5 - 2 adults and 3 children 13,11,9 - we are interested in a 2D1N cruise - what is the most cost effective way to be able to stay with you. is your boat suitable for families? We are traveling Jun 6, 2018.
Asked by Elisabeth Eik | Apr. 27, 2018 12:38
Hi Want to do a 2 day 1 night tour now in April, is the transport from the hotel in Hanoi to Halong Bay included?
Answered by Jolie | Apr. 27, 2018 12:39
Dear Ms. Elisabeth Eik, Thank you for your email. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. For last minute booking in April we would like to offer you free of charge transfer for Paloma Cruise. May I know when you wish to travel and how many persons so we can check availability for you? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by chia | Apr. 25, 2018 11:20
hi May i know if the kayaking on the first day or second day for 2D1N trip. Thanks.
Answered by Jolie | Apr. 25, 2018 11:21
Dear Ms. Chia, Thank you for your question. If you take Paloma cruise trip, you can do kayaking on the first day when the cruise takes you to visit Thien Canh Son Cave, one of the largest cave in Bai Tu Long Bay area. I hope this is helpful and please let me know if you need further information. Best regards, Jolie (Ms.)
Asked by Huang Siew Yin | Apr. 24, 2018 11:12
I would like to book for Nov 2018, 2D1N package for 2 person. Does it include free shuttle bus transfer?
Answered by Jolie | Apr. 24, 2018 11:25
Dear Mr. Huang Siew Yin, Thank you for your question. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. Can you please share with us your travel date so that I can check the availability for you accordingly? I am sorry that the shuttle bus is not included in the price for November. It costs US$ 15/person. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Eddie | Apr. 23, 2018 02:46
What time does the shuttle return to Hanoi? My group would fly out upon returning to Hanoi and I need to know what time to book our flight
Answered by Jolie | Apr. 23, 2018 02:49
Dear Mr. Eddie, Thank you for your email and question. Normally the bus will get back to Hanoi Old quarter at around 4:30 - 5:00 PM and you can take a taxi to the airport which takes around 1 hour. Or we can arrange you a private car from the pier straight to the airport and you will reach there at 3:30 PM. Can you please advise us your group size so that I can send you the quotation accordingly? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Fransisca Natasya | Apr. 18, 2018 11:39
I have a plan to go to Halong Bay on this June with my father and my sister. She is 19 years old. Can we just book one room with one extra bed? So we can stay together in 1 room. Thanks in advance.
Answered by Jolie | Apr. 18, 2018 11:41
Dear Ms. Fransisca Natasya, Thank you for your email. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. For Paloma Cruise, we do offer Family Executive with balcony for 3 persons, I hope it would work for you. The cost in June is as below: 2 Days 1 Night trip: US$ 510/cabin 3 Days 2 Nights trip: US$ US$ 860/cabin Shuttle bus round trip from Hanoi Old Quarter: FREE of charge. I hope this information is helpful for your trip. Best regards, Jolie (Ms.)
Asked by JIEUN SON | Jan. 03, 2018 06:41
Hi, I booked a 2D1N Paloma Cruise from 9-10 January. our hotel is the Hilton Hanoi Opera, will the shuttle bus pick us up? I paid for shuttle bus already when I booked.
Asked by Marilyn Leadsom | Jan. 03, 2018 06:32
Hello We are planning two nights on the Paloma cruise in September I would like to know what method of transfer from the cruise boat to the second day tender boat I am a bit creaky so would appreciate some details Thank you Marilyn
Answered by Sunny | Jan. 04, 2018 10:34
Dear Ms. Marilyn Leadsom, Thank you so much for your contacting us and on the second day, the small boat will dock very close to Paloma cruise and you will transfer by tender to small boat for a day cruise and only return to big boat in the late afternoon. Thank you! Should you need any further assistance, please feel free to let me know. It's my pleasure to help! Kind regards, Sunny (Ms)
Asked by Abhishek Mandal | Dec. 30, 2017 10:04
I am planning for 3-4th March 2018. I will be staying at 75 Hàng Bông, Hoàn Kiếm. Please let me know if pick up and drop is possible from this address.
Asked by Colin | Dec. 15, 2017 10:59
Hi, I am considering booking a 2D1N Paloma Cruise from 18-19 December. I see that the price offered for your Deluxe Ocean View room for one person is US$235. Does that include shuttle bus transport to and from Hanoi, and kayaking during the cruise? Appreciate if you could respond as soon as possible, please. Looking forward to hear from you!
Answered by Lisa | Jan. 04, 2018 10:44
Dear Mr. Colin, Thank you for your question! I confirm that as part of the promotion program, the single person room already includes shuttle bus to and from Hanoi and kayaking during the cruise. At the moment our cabin is still available. If you wish to book please let me know! Lisa (Ms.)
Asked by Maggie Lo | Dec. 08, 2017 01:47
Hi, I would like to book for 02/03/2018 - 2 days 1 night for 4 persons(2 rooms). Does it include the free shuttle bus transfer? If not what is the cost , our hotel is Hanoi Chic hotel, will the shuttle bus pick us up? Many thanks!
Answered by Sunny | Jan. 04, 2018 10:45
Dear Ms. Maggie Lo, Thank you so much for your contacting us and I am so sorry as the cost at US $ 15 per person will be added for shuttle bus transfer round trip with pick up and drop off during your trip date. I hope you understand this situation. We only offer free bus for the period from 11 Jul 2017 until 20 Dec 2017. Thanks for your kind notice and understanding! Thanks and best regards, Sunny (Ms)
Asked by SEO | Dec. 03, 2017 10:08
Hello, I plan to go vietnam by Hanoi airport, and I'll return my contury by Hai phong airport. And I want to use this cruise(2days/ 1night schedule). So could I use just one-way pick up service(from Hanoi to cruise)? Of course I'll pay price of round-trip($15) And If I book this cruise, How can I infrom you my hotel?
Answered by Lisa | Dec. 03, 2017 10:10
Dear Mr. Seo, Thank you very much for contacting us with your question. We can surely arrange 1 way transfer for you from Hanoi to Halong Bay. The price for one way is just $10/person (not $15). You can let us know the hotel address when you fill in the booking form. If you have any questions please let me know!
Asked by Chong Soo Yen | Nov. 29, 2017 10:59
Hi, once I have booked this tour, how do I contact you to inform you our hotel address to pick us up on that day? Thanks
Answered by Lisa | Nov. 29, 2017 11:01
Dear Chong Soo Yen, Thank you very much for your question. You can fill in the hotel address field in the booking form so we can know. If you have not yet booked your hotel you can update us the address later (at least 1 day prior to trip date please). Best regards,
Asked by Insyi | Nov. 20, 2017 12:26
Hello, I am coming to Hanoi from Malaysia and my flight is scheduled to arrive Hanoi airport at 830am.. Is it possible to join the afternoon cruise (2days 1night) on the same day? I am afraid if the journey from airport to the required gathering place will take time.
Answered by Lisa | Nov. 20, 2017 12:27
Dear Ms. Insyi, Thank you for your question! I am sorry that your arrival time will be late for joining Halong bay cruise the same day. With immigration process and luggage collection, you cannot arrive at the port on time. I suggest you head to Hanoi for an overnight stay and join the cruise the next day. If you have any other questions please let me know. Lisa (Ms.)
Asked by Amanda | Nov. 20, 2017 12:00
Hi - our hotel is the Sheraton in Hanoi which is outside the old quarter, will the shuttle bus pick us up or do we need to arrange private ride, Thanks
Asked by Chia Yee Yee | Oct. 11, 2017 11:35
I would like to book for Dec 2017, 3 days 2 nights package for 3 persons. Does it include free shuttle bus transfer? Thank you.
Answered by Sunny | Oct. 11, 2017 11:35
Dear Ms. Chia Yee Yee, Thank you so much for your contacting us and I am so sorry as shuttle bus does not offer free of charge. The extra charge at US $ 10 per person will be added for your stay. Thank you! I look forward to hearing from you, Kind regards, Sunny (Ms)
Asked by Josie | Sep. 23, 2017 03:16
We are looking at which cruise to take, but see your shuttle bus only picks up from Hanoi Old Quarter. Our hotel is Chalcedony Hotel, 4 Nguyen Truong To, Ba Dinh Dist, Hanoi - Is this in the Old Quarter?
Asked by Nand | Jul. 11, 2017 01:40
Hello, We are pure vegetarian Indian famil of 3 adults and 1 kid, would like to take 2 nights cruise. Do you provide vegetarian food at all with bit of Indian options? Please let me know. Thanks
Answered by Sunny | Jul. 11, 2017 01:41
Dear Nand, Thank you for your email and we can only arrange vegetarian food for our cruise trip (no Indian food as the chef is more used to Vietnamese and Western cuisine) thus I hope it is alright for your family. Thank you! Kind regards, Sunny (Ms)
Asked by Sophie Chapman | Apr. 20, 2017 05:48
Hi, I just wanted to confirm that kayaking will be available and clarify if this can be at any time during the cruise (itinerary and weather permitting) or are there designated times when kayaking would be avaiable?
Answered by Cindy | Apr. 20, 2017 05:49
Dear Sophie Chapman, Thank you for your question! Please be advised that kayaking is now temporary banned for all cruises in Halong bay thus we cannot arrange tour with kayaking for you. This activity might be granted to use again soon but until now we still do not know the exact date. You can refer this link to have more information: https://www.halongbaytours.com/trip-planning/travel-updates.html Best regards, Cindy (Ms.)
Asked by Mark Roe | Mar. 29, 2017 11:37
Regarding the Paloma 3 Day/ 2 night cruise. I wanted to confirm that both overnights are on the vessel in the same cabin. Thank you. Mark
Answered by Lisa | Mar. 29, 2017 11:39
Dear Mr. Mark, Thank you for your question. I would like to confirm that you will have the same cabin for both nights. However on second day you will take a day trip with smaller boat (so as to get you further into the Bay) so you may not have access to your cabin until afternoon while on day boat. Best regards,
Asked by KIM | Feb. 10, 2017 07:16
Hello. I'm planning to take the shuttle bus. But.. when we come back to Hanoi, I'm worried about arrival time. Because I have to arrive at Hanoi airport at least 5pm.(the flight time is 6:30pm) So, can you drop off me at Hanoi airport not a hotel by shuttle bus? or Do I have to take the private car? Please let me know.
Answered by Sunny | Feb. 17, 2017 11:16
Dear Kim, Thank you for your email and you will need one way Halong - Hanoi airport by private car as our shuttle bus can not drop you off right at the airport (it is 35km far from Hanoi center/ Hanoi Old Quarter area.) Or we can drop off when you are closer to the airport and you can take a taxi to the airport, reaching it arond 5:00pm. I hope this information is helpful! Kind regards,
Asked by Angela Tredrea | Aug. 30, 2016 09:12
We also are a family of 5 and will look at booking 2 premium rooms. The youngest will be 14 so can stay in one of the rooms in a roll away bed. Is there an additional charge to do this?
Answered by Lisa | Sep. 04, 2016 05:46
Dear Angela, Thank you for your question! Your 14 year old child can surely take an extra mattress and share room with his/her sibling and the cost will be 50% room charge as he or she is considered an adult already. The cost covers for overnight fee, entrance fee, meals, and other services on board too. If you have any questions please let me know!
Asked by D'Arcy | Jul. 26, 2016 01:14
Hi, I was wondering if your set meals cater to people with Gluten allergies? Thanks.
Answered by Sunny | Jul. 27, 2016 12:30
Dear D'Arcy, Thank you for contacting us! We can cater to Gluten-free meal request, please don't worry. As wheat is not so popular in Vietnam and to be found primarily in bread and pastries, you can feel more at ease with your trip here. I hope this information is helpful for you!
Asked by PARK JooHee | Jul. 10, 2016 08:48
we are 5 persons family, all adults. can we book two room for 2 + 3 persons in each? I only found children can stay together with additional bed.
Answered by Cindy | Jul. 10, 2016 10:16
Dear Ms. Park, Thank you for your question! I would like to answer your question about Paloma Cruise below: We allow 3 person stay only in premium cabin or family cabin only. For most cost saving option, you can consider to stay in 2 premium room (we will place an additional bed in the cabin for you). For maximum comfort, a family room and a premium room will be more spacious. Best regards,
176 Customer reviews for Paloma Cruise
Excellent
Based on 176 reviews
| Cruise quality |
|
9.2 |
| Food/Drink |
|
9.4 |
| Cabin quality |
|
9.3 |
| Staff quality |
|
9.7 |
| Entertainment |
|
9.2 |
| Outstanding: | 34 |
| Excellent: | 108 |
| Very good: | 33 |
| Good: | 1 |
| Mature couples: | 61 |
| Solo travellers: | 17 |
| Family with children: | 23 |
| Groups of friends: | 38 |
| Young couples: | 37 |
Comments are provided by customers who have previously taken this cruise trip
-
Remy Singapore 19-05-2020
Very good
Nice scenery. The program was well organized. A bit crowded on the tours. Crew was nice and polite.
Cruise quality 8 Food/Drink 9 Cabin quality 8 Staff quality 9 Entertainment 8 -
Kyle & David USA 13-03-2020
Excellent
The itinerary was fun and engaging, our children really loved kayaking. The scenery were spectacular. The food was of good quality and staff were fantastic. Special thanks to Mr. Tung and Flower. We hope to come back soon!
Cruise quality 9 Food/Drink 10 Cabin quality 9 Staff quality 10 Entertainment 10 -
Melissa Martinez Brazil 11-03-2020
Very good
Good boat and facilities with friendly staffs
The cruise offered many activities so you would never felt bored, but it was quite rush for me, especially check out time was around 9.30amCruise quality 9 Food/Drink 8 Cabin quality 9 Staff quality 9 Entertainment 8 -
Glen Cho USA 09-03-2020
Outstanding
Fantastic trip! Excellent service and fun activities. The food was tasty. Thank you all for the great service!
Cruise quality 10 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 10 -
Maria Spain 08-03-2020
Excellent
- The scenery was amazing.- The staff were all very friendly and professional.Dinner should be more plentiful, but the other meals were goodCruise quality 9 Food/Drink 8 Cabin quality 9 Staff quality 10 Entertainment 9 -
Lynn & Gary Australia 07-03-2020
Excellent
We had an incredible time on the Paloma Cruise. The staff was so friendly, the rooms were clean, the food was good. This was a highlight of our Vietnam trip and we highly recommend this cruise!
Cruise quality 9 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 9
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