Grand Pioneers Cruise

Dear Nina, I wish to advise you that booking trip with Grand Pioneers Cruise has not added the Transportation yet. If you book the transportation with us, it'll be 35usd/person for round trip Hanoi - Halong - Hanoi. And we can definitely able to pick you up at Solaria hotel. Phoebe

Dear Joe, The shuttle bus can pick you up and drop you off at your hotel within Hanoi Old Quarter. You can provide us with the specific address of your hotel so we can check it for you. Regards, Mary

Dear Cecilia Thach, Yes, for Grand Pioneers Cruise, you can board the cruise directly from the pier without transferring by speed boat. If you have further questions, please let me know! Best regards, Annie (Ms.)

Dear Aldo Perez, I am pleased to answer your concern that the trip does not include pick-up/drop off at the airport. However, we’d be happy to arrange an airport drop-off for you after the cruise. Please note that this service is not included in the package and carries a surcharge of $20 per car. Sincerely, Iris

Dear Kimberley Sinclair, The cruise check-in time is 11:30 AM. If you fly to Hanoi, you should leave Hanoi airport by 9:00 AM. Otherwise, if you fly to Hai Phong, you should leave Cat Bi airport by 11:30 AM. I hope you can find a suitable flight. Best regards, Annie (Ms.)

Dear Mr Neil, I wish to advise you that Grand Pioneer is offering the 2 main 3Days/2Nights trip option under the name: Day boat and Legacy program.

- Day boat: you will be transferred by the day boat to explore and having excursion on the second day 
- Legacy : you will explore the whole itinerary continuously by the mother boat and don't have to be transferred to a different on the second day

Should you need any further assistance from us, please do let us know

Phoebe

Dear Davide, Regarding your concern, we can definitely arrange transportation round trip at 35usd/person (Hanoi - Halong - Hanoi) with the pickup/drop off location at Hanoi Royal Palace Hotel 2 for you. Phoebe

Dear Alex Beegan, I'm pleased to confirm that we do offer pick-up from Hanoi International Airport to HaLong Bay. For your flight arriving at 7:10 AM on October 23rd, our driver can meet you between 8:00 and 8:30 AM for the transfer to Halong Bay. Should you have any questions or concerns, please do not hesitate to contact us. Sincerely, Iris

Dear Ricardo, I emailed you two detailed itineraries for your reference. Please note that the Legacy itinerary only operates on Monday. The other day will be the day boat one. Best regards, Annie (Ms.)

Dear Mr Quang Tran, For your inquiry about our transfer service, I’m pleased to inform you that we do offer pickup and drop-off service at the airport using a private car. The price will vary based on the type of car and the number of passengers. If you have any specific requirements, feel free to let me know! Best regards, Tracy

Dear Athony, While we primarily offer pick-up services from hotels in the Old Quarter, we do make exceptions for select locations such as the Sheraton and InterContinental Westlake Hanoi, with a scheduled pick-up time of 7:45 AM. If your hotel is not one of these, we will be happy to suggest the nearest available pick-up point for your convenience. Should you have any questions or concerns, please do not hesitate to contact us. Sincerely, Iris

Dear YOO SANGYOON, A surcharge of VND 50USD/night applies for travel date on 30th April, 1st May. Regards, Mary

Dear Kim Roskosch, If you stay in one room, we will put an extra bed in the cabin and your younger child will share the bed with you. Best regards, Annie (Ms.)

Dear Esha, We do have Grand Pioneers Cruise with Ocean balcony rooms available for 3 days trip but it'll sail for a day boat program. I have emailed you a detailed program for your reference. We look forward to hearing from you soon. Phoebe

Dear Jenny Nguyen, In your case, we highly recommend using the shuttle bus for Hanoi - Halong journey and a private car from the cruise pier directly to the Noi Bai International Airport. The arrival time will be around 14:30 - 14:45, so you will have ample time to catch up with the 4:30 pm flight. Hope this arrangement suits best for your schedule. Kind regards, Tearis

Dear Steph L, Yes, we have a shuttle bus from Hanoi - Halong - Hanoi for $35/person and there will be kayaking on this trip as well. The buffet will be served at Lunch and the set menu will be served at dinner. Best regards, Hallie

Dear Ching Cheng, Yes, you can surely take Essence Suite or Executive Suite with an extra bed. Please send the request via email so we can assist you manually. Best regards, Annie (Ms.)

Dear Nigel scott, The Grand Pioneers Cruise's embarkation time is scheduled around 11:30 - 12:00, and the disembarkation will be at 11:30 a.m. on the last day of the cruise. If you have any more questions, please do not hesitate to reach out to us. Best regards, Tearis

Dear Andre, Please see the waiting lounge details: Tuanchau International Cruise port (passing Sen Ha Thanh restaurant to the end of road, opposite Sunbay hotel), Halong city, Quang Ninh province, Vietnam (Maps directions: https://maps.app.goo.gl/56Vt8zQsifTX2ty96). Should you have any questions, please do not hesitate to contact us. Best regards, Tearis

Dear OH AROUM, We are delighted to let you know that both your hotels are included in the shuttle bus zone. If you need any further assistance, please do not hesitate to contact us. Best regards, Tearis

Dear Mimi Le, The Grand Pioneers can accommodate all your food requests for all ages. I emailed the menu for your reference. Best regards, Tearis

Dear Katie, The food menu of Grand Pioneers Cruise has been sent to you via email. The disembarkation time is scheduled at around 11:00 am. Should you need more information, please let us know. Best regards, Tearis

Dear Kerry, Each guest receives 1 free bottle of water per day. Additionally, milk and juice will be served with each meal. Other beverages like soft drinks, alcoholic beverages, and specialty drinks, will be charged separately. Best regards, Tearis

Dear Chi Hoang Nguyen, We believe the bed options for each room (including double or twin beds only) are clearly stated on our website. If you prefer your 8-year-old child to stay in the same room as you, we can arrange an extra bed. Please select the correct number of guests in your room, and the extra bed fee will be added automatically. If anything is unclear, feel free to contact us. Kind regards,  Tearis

Dear Jim, Thank you for your inquiry and we are happy to hear from you. It is best that you book WITHOUT transfer and we will manually arrange a private transfer for you, dividing the number and add to your balance. Should you need any further assistance please do not hesitate to contact us! Melissa

Dear 정영철, We are running the Summer Deal 2025 including 430 USD/Ocean Suite and a roundtrip transfer by shuttle bus from Hanoi for 2 people. However, the promotion is valid for travel dates between May 1st and September 30th, 2025. In case your selected date falls outside this period, the transfer service will not be included for free and must be selected separately when making the booking. We hope this clarifies any confusion. Best regards, Tearis

Dear Michele Jonietz, Please be advised that the Grand Pioneer follows the Halong Bay itinerary. If you are interested in exploring Bai Tu Long Bay, we are happy to recommend alternative options. You can find the details at this link: https://www.halongbaytours.com/cruises/bai-tu-long-bay-cruises.html. Please let us know if you have any questions or concerns. Kind regards, Tearis

Dear Tatjana Eisenburger, Yes, we can arrange an extra bed in your room. Please select the correct number of guests in each room when making your booking, and the extra bed fee will be automatically added to your total price. You can choose to visit either Titop Island or Surprise Cave, as the cruise schedule does not allow time for both destinations. Best regards, Tearis

Dear Paul Cleary, We offer the roundtrip transfer Hanoi - Halong - Hanoi for 35 USD/person (by sharing bus) and 165 USD/2 people (by private car). Both transfer options include pickup from Anatole Hotel. Should you need more information, please do not hesitate to contact us. Best regards, Tearis

Dear Shi, There are 2 transfer options available that we can offer:
- By shuttle bus: 35 USD/person for a roundtrip transfer
The shuttle bus will pick you up from hotels within Hanoi Old Quarter around 8:00 - 8:30 am, and return between 14:30 - 14:45. 

- By private car: 165 USD/2 people for a roundtrip transfer
Please expect to be picked up from any location around Hanoi at 8:30 am, and bring you back around 14:15. 

Best regards, 
Tearis

Dear Linda Cheah, There is no luggage limit onboard. However, we recommend you bring adequate belongings and leave the big suitcase at your hotel if possible. Regards, Mary

Dear YY, We are delighted to share good news that the Ocean Suite on Grand Pioneers is still available on your trip date. Please see the breakdown for 2D1N itinerary below:
- Cabin rate: 01 Ocean Suite (430 USD)
- Transfer rate: roundtrip transfer by shuttle bus (35 USD/person) or by private car (165 USD/2 people)

A complimentary 60-minute massage will be included for both of you when booking this cruise with us. Please let us know if you would like to proceed with the booking.

Best regards,
Tearis

Dear Megumi, The Titop Island is included in the 3-day itinerary of the Grand Pioneers Cruise (Legacy Journey). Please reach out to us for any further information. Best Regards, Tearis

Dear Sarah Butler, If you do not eat seafood, the cruise organizer will prepare other meals for you thus please kindly not worry about it. Best regards, Annie (Ms.)

Dear Jenny Lee, Grand Pioneers Cruise normally disembarks at around 10:30 - 10:45 am and it takes about 1 hour to transfer to Hai Phong airport so you can make it for your flight. Unfortunately, Grand Pioneers does not offer swimming on the bay. You can swim in the swimming pool instead. Best regards, Annie (Ms.)

Dear Yas Abeysinghe, As Grand Pioneers Cruise is too big, it cannot anchor at the harbour so you will need to transfer by a speedboat to the ship. If you want to get on the boat from the pier, please have a look at Catherine Cruise as an alternative. Should you have other questions, please let me know. Best regards, Cindy

Dear Michael, For Grand Pioneers Cruise, it will return to the pier at around 10:30 - 10:45 am. You can book a taxi or a private car from the marina to the Celebrity cruise pier. Best regards, Annie (Ms.)

Dear Michelle, Yes, we do offer private transportation to pick up from Old Quarter and drop off at Hanoi airport. You can make a note when booking then we will assist you accordingly. There will be an extra charge for the car based on which car it is. Best regards, Cindy

Dear Sunil, You need to be at the cruise port at 11:30 am for the check-in. Regards, Mary

Dear Andrew Ngo, Yes, for your group of 16 people, we offer a minibus with 29 seats. Best regards, Annie (Ms.)

Dear Kirsten, Thank you for your interest in our Grand Pioneers Cruise. Regarding your inquiry, the cost of the cruise does not include a shuttle service from your hotel in Hanoi. However, we do offer a shuttle bus service for an additional cost of 35 USD per person for a round trip. Please let us know if you have any further questions. Best regards, Melissa

Dear Uyen Nguyen, Thank you for your inquiry about the Grand Pioneers Cruise and the Legacy Tour. I sent the details about the itinerary for the Legacy Tour. It's the best 3 day 2 night program at the moment. If you have any further questions after reviewing the attached information, please do not hesitate to contact us. Best regards, Melissa

Dear Cindy Doan, As per the update from Grand Pioneers Cruise, there is two Veranda Suite available and I would like to bring you the best quote below:

- USD 240 per adults for cruise
- USD 75 for a private minivan from Cat Bi airport to cruise for 5 persons

Please let me know if you wish to book this.

Best regards,
Cindy

Dear Katrina Henderson, Please be advised that Grand Pioneers Cruise go to Halong Bay and Bai Tu Long Bay (not Lan Ha Bay). You can take an Essence Suite to have a private balcony with lounge chairs. When you submit the booking form, you will see the transfer options. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

Dear Hyesung, Please be advised that the free bus is offered for the travel between 1 May - 30 September so if your travel date is between this time, you can use the free bus. Best regards, Mary

Dear Mr. David Ngyen, Yes, we can pick you up at Sheraton Hotel. After the cruise trip ends, if you need to get to Ninh Binh, we offer shuttle bus Halong - Ninh Binh at USD 18/person/way. Best regards, Annie (Ms.)

Dear Jason Soon, In August we currently have the offer at USD 430/Ocean Suite with free shuttle bus round trip from Hanoi Old Quarter. Our offer excludes drinks, you can order and pay for it while on board. Best regards, Annie (Ms.)

Dear Alice Chao, I would like to send you our offer as follows:

• Ocean Balcony cabin or 2 persons: USD 430
• Ocean Balcony cabin & extra bed for 3 persons: USD 640
• Transfer: USD 35/person for shuttle bus Hanoi - Halong - Hanoi

Should you need further information, please do not hesitate to contact us!

Best regards,
Annie (Ms.)

Dear Sir/Madam, Grand Pioneers cruise offers the Ocean Balcony Triple cabin for 3 persons. Or if you prefer any other room type, we can arrange an extra bed for you. Best regards, Annie (Ms.)

Dear Stephen, If you take a taxi directly from the port to the Hanoi Airport, you will reach the airport at around 2:00 - 2:30 pm. Regards, Mary

Dear Samyak Jain, I sent you the menus for your reference. Best regards, Cindy

Dear Srenea Patel, Please be advised that Grand Pioneers Cruise has vegan menu and Indian menu. I have sent it to you. Should you have other questions, please let me know. Best Regards, Cindy

Dear Rohit Agarwal, Drop off after the trip: you will reach Hanoi Old Quarter between 2:30 - 3:00 pm. If you wish to book a flight after the cruise trip please book one after 5:30 pm to avoid rushing between places. OR you can fly from Hai Phong which is closer to Halong Bay. There is no limit to the amount of luggage on the cruise. Regards, Mary

Dear Thomas Gloyer, I have emailed Grand Pioneers' normal menu and vegan menu. Please check it and let me know if you need further assistance. Best regards, Annie (Ms.)

Dear Kirsty Parun, Yes, the cruise can cater to your dietary requirements for sure. Best regards, Cindy

Dear Parul Jayakar, Please help note the drinks are not included in the price. I sent the Grand Pioneers Cruise vegetarian menu for your reference. Best regards, Cindy

Dear Rohit Agarwal, I emailed you vegetarian menu of Grand Pioneers Cruise. Please check it. If you prefer a smaller boat, I would like to suggest some options like Catherine Cruise 39 cabins, Indochine Premium 37 cabins, Elite of the Seas 35 cabins, Capella Cruise 30 cabins, or Stellar of the Seas 20 cabins. For all the cruises, we do offer transfer round trip from/to Babylon Premium Hotel. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

Dear Sara, Transfer costs USD 18/person for a one-way bus from Hanoi to Halong. After the cruise, you can take a taxi on your own from the cruise port to your hotel in Halong. Regards, Cindy

Dear Joe, Yes the cruise serves vegetarian food. Please check the menu we sent you for your reference. Regards, Mary

Dear Anne, The Legacy Cruise will go straight without using a day boat on Day 2. Regards, Annie

Dear Mr. Antonio, As per your request on Grand Pioneers Cruise on Jan 11, our offer is US$ 440/Ocean Suite Balcony for 2 persons with US$ 35/person for shuttle bus Hanoi - Halong - Hanoi. Should you need further information, please do not hesitate to contact us! Best regards, Annie (Ms.)

Dear Nadejda, You can choose the Ocean Suite Balcony, Veranda to have room on the upper deck. I emailed the fact sheet for your reference. Best regards, Cindy

Dear Carol Luk, I am sorry that our shuttle bus does not pick up at this address. Please kindly book a hotel inside Hanoi Old Quarter, or you can come to our office at 72 Hang Trong Street for pickup. In case you wish to be picked up at this address, we are available for private car options as well. Best regards, Annie (Ms.)

Dear Luiz, Please be advised that the bus will be back to Hanoi around 2.30pm. If you want to get to Hanoi airport, we can arrange a private car to pick you up on the way back and you will arrive at the airport around 3.00pm. However, if your flight is an international flight, you may need a direct transfer from Halong to Hanoi airport to reach there around 2.00pm. Best regards, Cindy

Dear Daniel Clenaghan, Grand Pioneers Cruises has a specific menu for vegetarians and you can see it attached. We can arrange the bus service for you below:

- USD 18/person for one way bus from Classy hotel to cruise
- USD 18/person for one way bus from Halong to Hanoi + USD 20 for a connecting car on the way to Hanoi airport

Should you have other questions, please let me know.

Best regards,
Cindy

Dear Faye Z, I emailed you the documents for your reference. Regards, Cindy

Dear Magda, Yes, we can pick you up at your address. Best regards, Annie (Ms.)

Dear GG, You will go kayaking at Luon Cave on the second day. Best regards, Annie (Ms.)

Dear Elena, I am sorry that the cabin cost does not include a transfer. It is US$ 35/person for shuttle bus Hanoi - Halong - Hanoi. In case there is a storm or monsoon that affects the bay and it is not safe to operate, the tour will be cancelled. The decision will be made by Halong Bay Management Authorities and we will inform our clients at once in these cases. Best regards, Annie (Ms.)

Dear Indie-Phet Nguyen, Please be advised our transfer service is door-to-door so it is safe, please no worries. The driver will come inside the hotel lobby to pick you up. Best regards, Cindy

Dear Ken, Please be advised our bus will pick you up at any hotels in Hanoi Old Quarter and nearby. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

Dear Roy, I sent you vegetarian menu and price list of drinks and karaoke. Also, you can use drones on cruises. Best regards, Annie (Ms.)

Dear Peter, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. For Grand Pioneers Cruise, the cabin cost does not include shuttle service. It costs US$ 35/person extra for shuttle bus Hanoi - Halong - Hanoi. Best regards, Annie (Ms.)

Dear William Yen-Ju Huang, We can arrange bus service from Hanoi to Halong and its price is USD 35 for 2 persons but from Halong to Van Don airport, you will need a private car and its price is USD 45. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

Dear Anirban Mukherjee, Please be advised the pick up time for Gand Pioneers Cruise is between 8.00 - 8.30am from your hotel in Hanoi Old Quarter. Best regards, Cindy

Dear Edgar, The transfer from Hanoi to Halong and back is USD 35 per person. Should you have other questions, please do not hesitate to contact me. Best regards, Cindy

Dear Binal Patel, The restaurant on board can accommodate all special dietary requirements, so there’s no need to worry. Please note that with us during your booking. I emailed the menu for your reference. Best regards, Tearis

Dear Micro, Regarding your concern, the pool water is generally cooler in January due to the weather conditions. However, its temperature can be adjustable due to the Four Season Pool onboard. If you have any questions, please do not hesitate to contact us. Best regards, Tearis

Dear Sir/madam, We still have an Ocean Suite Balcony, a Veranda Suite or an Executive Suite available on 28 Dec so please let me know which room you would like to reserve. Please see the menu I sent to your mail for your reference. Should you have other questions, please do not hesitate to contact me. Best regards, Cindy

Dear Dave Kim, To book two different room types, I can help you to book manually but please note Essence Suite and Ocean Suite cannot be connected to each other. Or you can please take 2 connecting Veranda Suite instead. Looking forward to hearing from you. Best regards, Cindy

Dear Hungyi, Yes, I can book an Executive/Veranda Suite and add one bed to accommodate 3 persons. The additional cost for the 3rd person is 40% of the room cost. Best regards, Cindy

Dear Catherine Fix, As far as I know, there is no dress code for dinner on Grand Pioneers Cruise. Best regards, Cindy

Dear Gladys, Yes, I am sorry that the Legacy Journey is not available over Christmas from Dec 21 to Jan 5. You can consider taking the option with a day boat on the 2nd day instead. Looking forward to hearing from you. Best regards, Cindy

Dear Mr Steven, I would like to inform you that the 2-night Legacy Journey on Grand Pioneers Cruise is operated on odd days only and at a higher price than the 2-night itinerary with day boat on even days. Please consider and let me know if you need further assistance, Quan

Dear Craig, I would like to inform you that the Grand Pioneers Cruise will only go for 3 days on odd days. Should you need more assistance, please let us know. Regards, Quan

Dear Jungsub Roh, Yes, our shuttle bus is a shared limousine van and the bus will pick you up at your hotel L'HÔTEL du LAC Hanoi between 8.15 - 8.45am. Our driver will come to the reception to find you. Should you have other questions, please feel free to let me know. Best regards, Cindy

Dear Rohjungsub, Yes the shuttle bus can surely pick you up at L’HÔTEL du LAC Hanoi at 35 - 37 Hang Trong, Hoan Kiem, Hanoi. Regards, Mary

Dear Claudio Raupp, We can arrange a shuttle bus from Hanoi to cruise for you and its price is USD 18/person for one way. For the way back, you can take a private MPV from Halong to Hanoi airport and reach there around 2.00pm to take your flight at 4.40pm. The car's cost is USD 120 for 3 persons. Best regards, Bonnie

Dear Benjamin, As I have checked, Grand Pioneers is still available on the 3rd of Oct and our offer is USD 430 for an ocean suite balcony for 2 persons + USD 35/person/bus round trip. Please let us know if you want to proceed with the booking. Best regards, Cindy

Dear Jeong, Thank you for your email and we can arrange for 2 adults + 2 children in 1 room depending on the room you want to book. Please let me know your trip date so I can send you the options. Best regards, Melissa

Dear Maria O'Brien, I am sorry that pets are not allowed on this cruise and others, fyi. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

Dear Jamie, Please be advised Grand Pioneers Cruiser consists 2 vessels. One vessel will be used for 3 day 2 night trips starting on odd days and the other one is for 2 day 1 night trips starting every day. Best regards, Cindy

Dear Benjamin, I would like to advise you that most cruise embark at 11.30 am to the pier. You can feel free taking the private car from halong bay to Cat Bi airport and you can expect to meet the airport around 13.00 pm. Regards, Ellie 

Dear Divyanshu Chopra, Thank you very much for contacting us. We can help arrange private car for your direct transfer from the airport to the cruise pier. Best regards, Bonnie (Ms.)

Dear Sean Alicante, Grand Pioneers Cruise has a consecutive trip in 3 days and 2 nights so it will not return to the port on the 2nd day. However, it is only available for 3 days, 2 night from Oct and on odd days. Best regards, Cindy

Dear Avril Ferguson-Taylor, The shuttle bus does pick up at Sofitel Metropole Hotel. Should you need more assistance, feel free to contact us. Regards, Mary

Dear Kenny, Please be advised it is very cramped if an extra rollaway bed is added in the Ocean Suite Triple. Can you please take 2 interconnecting rooms instead? Or you can consider Capella Cruise instead with a Sky Family Suite with 1 double bed + 2 single beds for 4 persons. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

Dear Nick, I would like to answer your questions below:

- Pool is 4 seasonal pool with the highest temperature being 38 degrees Celsius. Opening time is from 6.30am to 9.30pm but you need to take care of your kids when they are swimming. 

- Life jackets fit 3 years old and 5 year old kids as well. 

- The kid club includes a slide, ball room, and Vietnamese anime...

- There is no babysit service on the boat so you need to take care of your kids yourself.

- Yes, the kids can join all adult activities such as cave visiting, kayaking...

However, please be advised Grand Pioneers provide itinerary for max 2 nights. If you want to take a 3 night trip, the itinerary will be repeated.

Should you have other questions, please let me know.

Best regards,
Cindy

Dear Tom Ewigleben, Please be advised the Veranda and Executive suites are different on the location. Veranda Suite is on the 2nd floor and Executive Suite is on the 3rd and 4th floor. Best Regards, Cindy

Dear Hannah, I am pleased to advised that our private car can fit 4 adults + 4 luggages thus kindly have no worries. My best regards, Phoebe

Dear Pam, At Luon Cave, you can use bamboo boat or kayaking (both are included) so this is the time for kayaking if you choose this option. Should you have any questions, please do not hesitate to contact us. Best regards, Bonnie (Ms.)

Dear Vicky, Thank you for your inquiry! I would like to advise you that kayaking is included in the 2days program of Grand Pioneers Cruise. Should you have any further questions, kindly do let me know. Phoebe

Dear Sanjeev, We have sent you the detailed support via email. Please check it and let us know if you want to proceed further. Regards, Mary

Dear William, I would like to inform you that smoking is allowed on the balcony but it is absolutely prohibited in your room and common area. Regards, Quan

Dear Tiffany, I would like to advise you that La Siesta Super Yatch is changed name to Grand Pioneers Cruise and they do offer cruising service everyday. Regards, Phoebe

Dear Ms. Janelle, Thank you for your email and may I know your booking iD? I run a search with your email and can't seem to find it. There is no limit for luggage although it may be better to leave the bigger one at your hotel in Hanoi as carrying them on and off board can be somewhat inconvenient for your trip. Best regards, Melissa

Dear Kyle Chang, Shuttle bus can only pick-up and drop-off in Hanoi Old Quarter area but we can help arrange a private car from Halong to Hai Phong Airport, you will arrive at Hai Phong Airport at about 12:30-13:00 so you can consider booking a flight after 3pm to HCMC. Should you need further information, please do not hesitate to contact me. Best regards, Bonnie (Ms.)

Dear Naomi Hawley, Please help me to find the cruise's itinerary and menu I sent to your mail. I am sorry that the cruise does not offer snack on boat, however, you can surely purchase drink there. Best regards, Annie (Ms.) 

Dear Bruce, Thank you very much for contacting us. It would be so helpful if you could share the number of adults and children and children's ages so we can send you the offer accordingly. We look forward to hearing from you soon. Best regards, Bonnie (Ms.)

Dear Mr. Hai Vo, We have well received your inquiry. Please share your travel date so we can check and send you our best offer. We look forward to hearing from you soon. Best regards, Hong (Ms.)

Dear Jihye, If your child can share the bed with you, you can consider the Ocean Suite Triple cabin. Otherwise, please kindly consider taking 2 rooms. Best regards, Annie (Ms.)

Dear Min, There is spa onboard and I already sent you the spa menu for your reference. If you have any other inquiries, please let me know. Best regards, Annie (Ms.)

Dear Ho Thì Nhan, I am sorry that almost all the cruises do not offer room for 4 people so you can consider 2 rooms connecting. Yes, there will be different activities while you are on the boat. You can choose to stay on the boat, or join the excursions. Best regards, Annie (Ms.)

Dear Elizabeth, Thank you very much for contacting us. Grand Pioneers Cruise has elevator. If you do not want to join any part of the itinerary, you can stay on the boat and relax. Should you need any further assistance, please feel free to contact us. Best regards, Bonnie (Ms.)

Dear Brandon, Free 60' massage is for spa in Hanoi and it is offered per person. We will send you the spa voucher upon booking confirmation so you can use it at a reputable spa in Hanoi (La Flora Spa). Should you need further assistance, please do not hesitate to contact us. Best regards, Bonnie (Ms.)

Dear Asim, We are offering price from 420USD/cabin for 2 persons for Grand Pioneers Cruise. Please feel free to let us know your preferred cabin type and travel date so we will send you our best offer. Should you need any further information, please do not hesitate to contact us. Best regards, Bonnie (Ms.)

Dear Matthew, An Essence Suite can connect an Essence Suite. If you prefer a cabin next door to an Essence Suite, an Executive Suite is the option. I remain at your disposal for any further information you might need. Best regards, Bonnie (Ms.)

Dear Brunthini Yoheswaran, I am sorry that the cruise does not offer separate activities for children. However, if your child is not too small, he/she can join all the activities with you. We now have a summer promotion from May to September, which is US$ 470/Ocean Suite cabin for 2 persons including shuttle bus round trip. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

Dear Ainuddin Noordin, Please kindly not worry as the cruise organizer will take care of your dietary requirements. Best regards, Annie (Ms.)

Dear Sharad Narvekar, Thank you very much for contacting us. We can help arrange pick-up 1 day earlier than your cruise date and on your cruise date, you can take a taxi from your hotel in Halong to the cruise pier to join the cruise. Regards, Bonnie (Ms.)
 

Dear Jennie, Thank you very much for contacting us. The spa voucher is "60 minute foot/body massage at a reputable spa in Hanoi" and it is 60 minute massage for each person booking this cruise with us. The voucher will be sent to you together with the cruise voucher once booking is confirmed. Regards, Bonnie

Dear Mr. Huy, Your family can take 2 cabins next door if they are Ocean Suites, or 2 cabins connecting if they are Veranda Suites, Executive Suites and Essence Suites. You can also take 1 cabin if you prefer The Owner's Suite. Should you need further information, feel free to contact us. Best regards, Bonnie (Ms.)

Dear Abril Taylor, We have shuttle bus round trip (Hanoi-Halong-Hanoi) for Essence Grand Cruise at 35 USD/per person/round trip apart from cabin cost. Pick-up and drop-off can surely be at Sofitel Metropole Hanoi. Should you need further assistance, please feel free to let me know. Best regards, Bonnie (Ms.)

Dear Jon, Yes, all of the cruises welcome people with wheelchairs, especially Essence Grand Cruise has an elevator so it will make it easier for you to move around. Best regards, Annie (Ms.)
 

Dear Duc Ton, Please note that the bus can pick you up at your hotel if it is located in the Old Quarter. Please let me know if you have any other inquiries. Best regards, Annie (Ms.)

Dear Paul, Thank you very much for contacting us. If you share our bus on return Halong - Hanoi, the drop-off time in Hanoi centre (Hanoi Old Quarter area) is around 2:30pm and we can help extend the ride to Hanoi Airport (extra cost applicable) so you will reach the airport by 3:00-3:30pm. You can book your onward flight after 4:30pm if it's domestic flight, after 5:30pm if it's an international flight. Should you need any further assistance, please feel free to contact us. Best regards, Bonnie (Ms.)

Dear Natasha Marques, I am sorry that the cruise is available for Executive Suite cabin on your travel date only and it is US$ 1090/cabin. Otherwise, if you can change your trip to Jun 2, the Ocean Suite cabin is still available at US$ 790/cabin. The transfer costs US$ 18/person/shuttle bus one way. The cruise will operate 3 days 2 nights on every day as on the second day, they will use a day boat for activities in further areas. Actually this is how almost all the cruises in Halongbay operate at the moment. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
 

Dear Johnny, Thank you very much for contacting us. The shuttle bus for Essence Grand is limousine bus in order to bring guests more comfort. Should you need further assistance, please feel free to ask. Have a great day! Best regards, Bonnie (Ms.)

Dear Shamveel Mohammed, You can consider Ocean Balcony (partial view) at US$ 470/cabin or Veranda Suite at US$ 550/cabin including shuttle bus round trip. This promotion lasts until 30 Apr 2024 and depends on room availability. Should you need further information, feel free to ask us. Regards, Annie (Ms.)

Dear Shamveel, I am sorry to inform you that Essence Cruise does not offer room service. I hope it is not a problem for you? Please let me know if you have any other inquiries. Best regards, Annie (Ms.)

Dear Katia Ponomareva, The 3-day itinerary includes climbing at Sung Sot Cave on Day 1; kayaking at Dark - Bright Cave area, swimming at Ba Trai Dao Beach, visiting pearl farm on Day 2; and taking a bamboo boat trip at Luon Cave area on Day 3. Should you need further information, please feel free to contact us. Regards, Mary.

Dear Kenny Wong,

Thank you for contacting us. The check in time is 11:30 and the cruise will leave at around 11:30 - 12:00. At the moment, we now have spring promotion until April 2024, which is US$ 450/Ocean Suite cabin including shuttle service round trip for 2 persons. Please let me know if you need further information.

Best regards,
Annie (Ms.)
 

Dear Lisa Couper, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Please kindly find our offer as follows: