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What Our Guests Say
Paradise Elegance Cruise 3 Days/2 Nights
Halong Bay, Ti Top Island, Surprise Cave, Luon Cave, Cua Van Fishing Village, Tien Ong Cave
Excellent Based on 232 reviews
The staff was very caring. The activities are fun and interesting, especially kayaking. More time ...
About Paradise Elegance Cruise
Launched in February 2017, Paradise Elegance is the latest and most promising product of Paradise Cruises Lines. With 31 cabins, the cruise can host up to 62 passengers. Both the extetior and interior designs are works of arts and a real treat for the eyes.
6 things that we love most about Paradise Elegance Cruise
- Expansive sundeck
- Spa and wellness center
- Piano lounge with live music
- All cabins have balcony
- Free shuttle bus
- Just 2.5 hours road travel from Hanoi
Full Itinerary
At 8:30 - 9:00, our shuttle bus will pick you up from your hotel for 2.5 hour bus trip to Halong Bay (pick up available in Hanoi Old Quarter only and for a fee).
AfternoonDinner will be served at Le Marin Restaurant at 7 pm. In the evening, you will enjoy live music at Le Piano Bar, mingle on sundeck, watch movies, fish squid, or relax in the room.
Tai Chi is organized on sundeck, followed by light breakfast. Transfer to Paradise Explorer tender for day excursions. Your first stop today is Tien Ong Cave. You can witness beautiful years-long stalactites and stalagmites and learn about one of the most ancient caves in Halong dating back to 10,000 BC - 8,000 BC. Then back to the Paradise Explorer and relax.
AfternoonLunch is served on Paradise Explorer. In the afternoon take trip to Cua Van floating village - the most ancient floating fishing village on Halong bay. Return to Paradise Elegance Cruise.
EveningSecond dinner at Le Marin and evening activities.
A fresh morning begins from Tai Chi lessons, gorgeous sunrise pictures to a healthy breakfast at the restaurant. Around 7:45 am, the cruise takes you to Sung Sot Cave – the biggest and most stunning cave in Halong Bay. Having saved beautiful pictures and unforgettable memories, you should get back to the cruise around 9 am to complete check-out. While having a light lunch, it is great for visitors to admire Thien Cung Cave, Dau Go Cave, Ga Choi Islet on the way back to Tuan Chau Marina. Around 10:30, let’s say goodbye Paradise Elegance Cruise and finish an amazing trip.
Last updated 16:53 Friday 03 Nov 2023
Important Notes
- PROGRAMS & SCHEDULES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
- Trip cancellation due to bad weather in Halong Bay:
- The cancellation decision is made by Management Board of Halong Bay on the day of the trip in case of bad weather conditions. In such case, we will make alternative travel arrangement for you on request or offer refund in accordance with the cruise policy (Read more about cancellation due to bad weather).
Cruise Inclusions & Options
- More than 30 days prior to check-in: free of charge
- From 30 to 7 days prior to check-in: 10% of total rates
- From 6 to 3 days prior to check in: 50% of total rates.
- Less than 3 days prior to check-in: 100% of total rates.
- No-Show: 100% of total rates.
- Check in on board: 12:00 PM
- Check out: 10:30 AM
- Return Hanoi: 3:30 PM
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The FOC rate for children under 5 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults. Only 1 (one) child under 5 years old traveling with two (2) adults is allowed for FOC per cabin.
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Children from 5-11 will pay extra charge 75% of adult rate. Children 12 and above must pay full fare as adult.
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An extra charge of USD 25.00 per extra bed if required to set up in the cabin for 02 days/1night program or USD 35.00 per extra bed for 03 days/2 nights program (already included in children rate). An extra charge of USD 10.00 per baby cot for 02 days/1 night program or USD 15.00 per baby cot for 03 days/ 2nights program if require. This extra service is subject to Paradise Cruises availability.
- The child rate for children from 5 to 12 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults. In case the child occupies the sole cabin, the rate for adult is applied
- Peak season surcharge: Surcharge of $50 per person per night applies for 24 December and 31 December 2023.
- Airfares, and Hotel Accommodation
- Visa to Vietnam
- Beauty Spa Services and Massage
- Beverages and Tobacco
- Tips and other Personal Expenses
- Kayaking
- All other services not clearly mentioned above
- Surcharge for New Year, Christmas (20 Dec 2018 - 5 Jan 2019)
- Shuttle bus round trip
- Taxes & Service Charges
- Welcome Cocktail
- Cruise Itinerary and Program
- Entrance and Sightseeing Fees
- In-house English-speaking Tour Guide
- Luxury Cabins and Suites with A/C
- Luxury en-suite Bathroom
- Meals as stated in cruise program
- Tai Chi Session
- Cooking Class
- On board insurance
Asked by Ashley Haber | Nov. 10, 2023 01:47
Hi there! Does your shuttle service pick up from Sheraton Hanoi Hotel? If not, what are some recommendations for hotels you do pick up from? Thank you!
Answered by Annie | Nov. 10, 2023 01:48
Dear Ms. Ashley Haber, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. For Paradise Elegance Cruise, we do offer shuttle bus that can pick you up from Sheraton Hanoi Hotel. Or you can book any hotel that is located in the Old Quarter. May I know if you have a tentative travel date so that I can check the availability accordingly? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by TAI B DIEP | Oct. 17, 2023 02:07
Hi: We want to fly from Ha Long Bay Airport to Da Nang on the second day. Can you transport 3 persons to the Ha Long Bay Airport?
Answered by Annie | Oct. 17, 2023 02:07
Dear Tai Diep, Thank you for contacting us. I am sorry that there is no Halong Bay Airport. May I double check if it is Cat Bi Airport in Hai Phong or Van Don Airport in Quang Ninh? We offer private 7-seater car to take you to either of these airports at US$ 50/way and you can reach the airport at around 11:30 - 12:00 (only when you take Paradise Elegance Cruise). May I know your travel date so that I can check the cruise availability? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by nicole KUO | Oct. 02, 2023 02:03
I'm seeking to book a room for three adults. Do you have a triple room or a family room?
Answered by Cindy | Oct. 02, 2023 02:04
Dear Nicole, Thank you for your inquiry! We are so happy to hear from you! Please be advised that Paradise Elegance Cruise does not have a triple nor family room but they can place a rollaway bed for the 3rd person so you three can share the same room. Is that fine with you? Please share with us more details about your trip plan for our further assistance. Looking forward to hearing from you! Best regards, Cindy
Asked by C | Sep. 18, 2023 09:18
Hi, I want to book your 2 day 1 night cruise. There are 5 people in my group. We have a flight out of Hanoi airport at 3:20pm. Do you have transportation that could take us directly to the airport and would we make it to our flight?
Answered by Lily | Sep. 18, 2023 09:20
Dear Sir/ Madam, Thank you for contacting us! We are very happy to hear from you! For Paradise Elegance which finishes earlier at 10:30 AM, you will get to the airport at around 1:00 - 1:30 PM and have enough time for your flight! We look forward to hearing from you! Best regards, Lily
Asked by jon.tang | Aug. 30, 2023 08:31
Hello! On the departure day, our flight will be departing from Hanoi to Bangkok at 15:50 PM. There are 2 of us, can we make it? Thank you!
Answered by Lily | Aug. 30, 2023 08:33
Dear Jon Tang, Thank you for contacting us! We are very happy to hear from you! As the Paradise Elegance finishes at around 10:30 AM, we can arrange a private car transfer for you to get directly from Halong to Hanoi Airport. The cost for this transfer is USD 110/ one way/ car for 2 persons. You will reach the airport at around 1:00 - 1:30 PM and still have enough time for your flight, so kindly no worries. Best regards, Lily
Asked by Liqun Jiang | Aug. 28, 2023 04:16
Do you offer pickup service at Hotel Emerald Waters Classy (27-29 Gia Ngu Street, Hoan Kiem, Hanoi)? If so, what time is the pickup time at the hotel? Will you arrange transportation back to this hotel? What time can we return to the hotel? Thank you!
Answered by Lily | Aug. 28, 2023 04:16
Dear Liqun, Thank you for contacting us! Yes, we can surely provide transfer from your hotel, so kindly no worries. For the Paradise Elegance, the shuttle bus round trip Hanoi - Halong - Hanoi is FREE. The bus will pick you up at 8:00 - 8:45 AM and after the cruise, you will get back to the hotel at around 2:30 PM. May I also know your trip dates and how many people will travel so we can check availability for you? We look forward to hearing from you! Best regards, Lily
Asked by HSIATING YEH | Aug. 28, 2023 04:06
I'd like to know what's the price for 4 people 2D1N in 2 Deluxe Balcony rooms on 3/10. We'd like to have kayaking included. And I would like to confirm that the pick up from La Mejor Hotel is available.
Answered by Annie | Aug. 28, 2023 04:07
Dear Hsiating Yeh, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. As I have checked, Paradise Elegance Cruise is still available and it costs US$ 400/Deluxe Balcony with free shuttle service from/to La Mejor Hotel. I am sorry that kayaking is not included, you can book and pay for it on the boat. It is around US$ 15/kayak for 2 persons. Can you please consider and let me know if you want to book it? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Travelers | Aug. 14, 2023 09:41
Do you offer free hotel pick up and drop off from Hanoi Pearl Hotel?
Answered by Lily | Aug. 14, 2023 09:43
Dear Sir/ Madam, Thank you for your question and we are very happy to hear from you! Yes, at the moment, we do offer FREE shuttle bus Hanoi - Halong - Hanoi for Paradise Elegance Cruise and we can surely arrange transfers from your hotel, so kindly no worries! Should you need any further information, please do not hesitate to contact us! Best regards, Lily
Asked by Soyeon Kim | Jul. 26, 2023 08:56
hello~ how do we get to Halong? we'll stay intercontinental westlake hotel. do you have pick up and drop off service? is the price included?
Answered by Sunny | Jul. 26, 2023 08:54
Dear Soyeon Kim, Thank you so much for contacting us and I am so sorry as our shuttle bus can not do pick up and drop off at Intercontinental westlake hotel thus if you go with our shuttle bus transfer, you will need to take the taxi on your own from your hotel to our office at 72 HANG TRONG Street to join the bus OR you may consider to go with private car. Thank you! With my best regards, Sunny (Ms)
Asked by Galina | Jul. 26, 2023 08:52
Hello. Is there complimentary bottles of mineral water on boat? When and where should I check in if I am planning my cruise as a part of my trip (I will stay at Paradise Suites Hotel before my cruise trip)
Answered by Sunny | Jul. 26, 2023 08:52
Dear Galina, Thank you for contacting us and if you are staying at Paradise suite hotel, the cruise staff will pick you up right at the hotel lobby as they all belong to the same company. And yes, there are 1 bottle of mineral water per person per night will be offered free of charge. Thank you! Kind regards, Sunny (Ms)
Asked by J | Jul. 24, 2023 08:43
Hi, can you provide your official website? There seems to be a few with the same name but different contacts so I'm not sure which one is the real Paradise Elegance Cruise. Thanks.
Answered by Halong Bay Tours | Jul. 24, 2023 08:44
Dear Sir/Madam, Thank you so much for your email and we are a travel agent selling Paradise Elegance cruise not the cruise organizers thus if you wish to contact them directly, please follow this link: https://www.paradisecruise.com/. Thank you! Kind regards!
Asked by stebbins Sophie | Jul. 24, 2023 08:41
Hello, We would like to cruise on the Paradise Elegance on Tuesday 15th of August. Our party consisted of 2 adults and a 14 year old child. (1) Is it possible to order a special meal on board? My son & I don't eat meat but fish only. (2) Thank you for letting me know what your availability is as we need to plan another journey from Ha Long Bay. Best regards. Sophie
Answered by Sunny | Jul. 24, 2023 08:41
Dear Ms. Stebbins Sophie, Thank you so much for contacting us and it's my pleasure to arrange this trip for your family. Please kindly find my comments as below for your reference: (1) Yes, we can surely arrange suitable food for you. Please no worries. (2) About the cruise trip, I can arrange the cruise for you. However, I am so sorry as it is impossible for all of you to share 1 cabin due to the policy of Paradise cruise. Thus, in this case, you will need 2 cabins (next door cabins) if possible. I look forward to hear from you. Kind regards, Sunny (Ms)
Asked by Brady Yang | Jul. 21, 2023 09:22
We have a plan to go to Cruise at August 1-2. but We are 2 adults and 2 children. What kind of cabin can we make a reservation for?
Answered by Cindy | Jul. 21, 2023 09:22
Dear Brady Yang, Thank you for your question and I am very glad to assist you with your trip. Please be advised that room in Paradise cruise can accommodate max 2 adults and 1 children under 12 years old thus your family will need two cabins. Please tell me if you are ok with this. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Cindy (Ms.)
Asked by Tracy | Jul. 21, 2023 09:20
Hello I am trying to find information on your cancellation due to bad weather- it says to check the cruise policy but I don't see any information. Can you please confirm if a full refund is offered. thank you Tracy
Answered by Sunny | Jul. 21, 2023 09:20
Dear Ms. Tracy, Thank you for your question and I am glad to know you are interested in our services. About your wonder, please kindly find our cancellation policy due to bad weather as follows: The cancellation be announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied: (1) Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund; (2) During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded; (3) The trip be cut down from 2 nights to 1 night, tourists will be charged a 2 days/1 night trip, plus other used services, the rest will be refunded. The final cost will be confirmed by your consultant via email. Thank you! Should you need further assistance, please do not hesitate to let me know. It's my pleasure to help! Thanks and best regards, Sunny (Ms)
Asked by celina | Jul. 18, 2023 08:50
Hi! There will be 5 of us travelling to Halong Bay and I was wondering if it would be possible to book 2 Deluxe Balcony rooms?
Answered by Sunny | Jul. 18, 2023 08:50
Dear Ms. Celina, Thank you for your inquiry and I am very glad to assist you with your trip. As far as I know you are a group of 5 persons thus I am afraid that it is impossible for 5 of you to stay at 02 Deluxe balcony cabins due to the cruise policy. So your group will need 03 cabins (02 double or twin + 01 single). I hope you understand this situation. In case you prefer to stay in 2 cabins only, may I suggest another cruise instead? I look forward to hearing from you, Kind regards, Sunny (Ms)
Asked by Gary Ng | Jul. 18, 2023 08:48
Hi, Can I ask the following questions? (1) Is the shuttle bus service FREE?; (2) At what time will I be able to return to Hanoi Old Quarter so that I can catch my departure flight at around 8pm? Thanks.
Answered by Sunny | Jul. 18, 2023 08:48
Dear Mr. Gary, Thank you for your question and I am very glad to assist you with your trip. In regard to your wonders, please kindly find my comments as following: (1) For our Paradise cruise, we do offer a free shuttle bus transfer round trip with pick up and drop off within the Hanoi Old Quarter area. (2) Our bus will return to Hanoi downtown at around 03.00PM, thus it is alright for you to book your flight at around 08.00PM. Kindly no worries. I look forward to hearing from you, Kind regards, Sunny (Ms)
Asked by mikey | Jul. 13, 2023 09:21
how do transfers from hanoi work, are we picked up at hotel?
Answered by Jolie | Jul. 13, 2023 09:22
Dear Mikey, Thank you for your question and I am very glad to assist you with your trip. If your hotel is located in Hanoi Old Quarter, the driver will come to your hotel to pick you up. Please kindly share with us your hotel address once you make the booking. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Shilpa Pai | Jul. 13, 2023 09:05
Hi, looking at booking captain suite for 6 adults. looking at the price and check if 3 people can be accommodated in 1 suite. The travel dates are 31 August for 2D1N.
Answered by Cindy | Jul. 13, 2023 09:06
Dear Shilpa Pai, Thank you for your inquiry! We are so happy to hear from you! Regarding your interest in Paradise Elegance Cruise, your group of 6 will need 3 cabins and our summer promotion costs USD 350/deluxe balcony cabin for 2 persons including bus round trip. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy
Asked by JJ Park | Jul. 05, 2023 03:37
Hi, I want to have the Paradise Elegance Cruise for 3 days 2 night. Before and after the cruise, I will stay in Hanoi or Hai Phong. Would you please recommend good hotels to stay at? In case of hotels in Hanoi, hotels where pick up service by your end is available will be preferred. Thanks, JJ
Answered by Jolie | Jul. 05, 2023 03:37
Dear Park, Thank you for your question and I am very glad to assist you with your trip. In Hai Phong, you may consider Mercure Hai Phong, Somerset Central TD Hai Phong, etc. In Hanoi, you can take any hotels in the Old Quarter. Since there are a variety of choices, may I know your hotel star preference to suggest to you some options? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by kunal Hasija | Jul. 05, 2023 03:35
Hi Team, I want to travel from India - Can you guide me on reach the place, help me with costing and the booking. Thanks. Kunal Hasija
Answered by Cindy | Jul. 05, 2023 03:35
Dear Kunal Hasija, Thank you for contacting us! My name is Cindy from Halong Bay Tours department and I am very glad to assist you with your trip. To reach Halong Bay, you should fly to Hanoi first, spend 1 night in Hanoi then on the next day, you catch the bus to Halong to do the cruise. Our rate for Paradise Elegance cruise is US$390 for 1 deluxe balcony cabin for 2 days and 1 night - 2 persons including shuttle bus round trip from Hanoi. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Cindy (Ms.)
Asked by Bianca | Jun. 30, 2023 10:34
Hi, looking to book a Friday to Sunday (3day-2 night cruise) if my flight is at 4pm (international) on Sunday can I make it back? Where can we be dropped?
Answered by Jolie | Jun. 30, 2023 10:35
Dear Bianca, Thank you for your inquiry and I am very glad to assist you with your trip. The cruise bus will take you back to Hanoi Old Quarter (around 35 km to the airport) at around 2:30 - 3:00 PM thus you will be late for your trip. Hence, please kindly consider taking a private car from the cruise pier straight to the airport and you can reach the airport at around 1:30 - 2:00 PM. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by RATI SINGH | Jun. 26, 2023 10:00
do u have indian chief at Paradise cruise
Asked by Amy | Jun. 24, 2023 08:52
From Hanoi to Halong Bay, whether to take the highway？
Answered by Jolie | Jun. 24, 2023 08:53
Dear Amy, Thank you for your questions and I am very glad to assist you with your trip. The bus will go on the expressway, and it takes only 2,5 hours to transfer. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Dahye Jeong | Jun. 24, 2023 08:51
Hi, I will go on 28th December 2023. Will the year-end charge be added for that day? Also, Does the room for 2 include the cost of the program for 2 people?
Answered by Amber | Jun. 24, 2023 08:51
Dear Dahye Jeong, Thank you for your questions and I'm glad to assist you with your trip. Please kindly note that the cruise will have surcharges for Christmas Eve and New Year with people staying on boat on 24th and 31st Dec. Normally, 1 cabin can fit 2 adults and the cost you see on our website includes a program for 2 people. I hope to hear from you soon and please let me know if you have any inquiries. Best regards, Amber (Ms.)
Asked by JEONGAH KIM | Jun. 19, 2023 11:42
Hi. Is there connecting room in paradise elegance cruise?
Answered by Jolie | Jun. 19, 2023 11:43
Dear Jeongah Kim, Thank you for your question. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. I am sorry that Paradise Elegance Cruise does not have connecting rooms. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Nikki | Jun. 19, 2023 11:41
Hi, Does the rpice inclusive of kayaking and other entrance fee?
Asked by Jayden | Jun. 12, 2023 10:13
Hi there I am keen for a 3 days 2 nights trip for 4 people. Can I ask how much is renting the kayak since it is not included? And is that fee for the whole trip or do we pay and rent as per use on each day (Day 1 & Day 2)? Thank you.
Answered by Ellie | Jun. 12, 2023 10:14
Dear Mr. Jayden, Thank you for contacting us with your question! The cost for kayaking on Paradise Elegance Cruise is 300,000 VND/ kayak for 2 persons. It will be pay per use however for early booking we can offer 2 complimentary kayaks for your group. Please see the detailed program as attached. If you have any questions please let me know! Ellie
Asked by sebnem yerebasmaz | Jun. 12, 2023 10:06
Hello, I have a son 14 years old. I want to stay in one cabin for 3 adults rate. Is that possible? Thank you.
Answered by Jolie | Jun. 12, 2023 10:07
Dear Sebnem Yerebasmaz, Thank you for your inquiry. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. I am sorry that the cabin on Paradise Elegance Cruise cannot accommodate 3 persons thus you will need 2 cabins in total. Hence, may I know if you have a fixed budget to suggest to you other cruises with a cabin for 3? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Akanksha Phillipowsky | Jun. 12, 2023 09:57
Can scuba diving or snorkeling activity be added to this trip? I am planning this trip from 11/21/2023 to 11/23/2023
Answered by Cindy | Jun. 12, 2023 09:58
Dear Akanksha, Thank you for your question! I am sorry that scuba diving or snorkeling are not available in Halong. In Halong Bay, we have only kayaking activities. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy
Asked by June West | Jun. 02, 2023 04:27
I am planning to travel solo and I would prefer to use the room alone. Would I have to pay twice the price of the room or just the regular price?
Answered by Lily | Jun. 12, 2023 10:19
Dear June, Thank you for your inquiry! We are so happy to hear from you! Regarding your question, if you travel alone, you will just pay the regular price for a room, so please do not worry about it. You can check the price rates on our website by choosing the option room for 1 adult. Should you have any further questions, please do not hesitate to contact us! Best regards, Lily
Asked by Anika | Mar. 07, 2023 08:46
Hi, I am planning a 2D/1N cruise trip with 2 other people. Do I have to book 2 separate rooms or can I add a rollaway bed in 1 room? Thanks!
Answered by Annie | Mar. 07, 2023 08:47
Dear Ms. Anika, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Yes, you can surely share one cabin, we will arrange an extra bed in the room for you accordingly. The cost will be more reasonable as well. May I know your budget and travel date so that I can suggest to you some cruise options to consider? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Adele | Jan. 03, 2023 01:51
Do you have a cabin that can accommodate 3 adults? If there is, how big is the room? Do you charge by room?
Answered by Melissa | Jan. 03, 2023 01:53
Dear Adele, Thank you for sending us your email! For Paradise Elegance Cruise, we can arrange 1 deluxe balcony + extra bed for your group and the cost shall be 570 USD for this option including transfer. If you need any further information please let me know! Melissa
Asked by Peter Jackson | Dec. 28, 2022 10:18
Does the price include pick up and drop off at Hanoi Elite Hotel. Please say time leave Hanoi and time back inhotel
Answered by Melissa | Dec. 28, 2022 10:29
Dear Mr. Peter, Thank you for your email. Regarding your question, the transfer cost is included in the price and the bus picks up at Hanoi Elite Hotel. Pick up is between 8:15-8:45 am and drop off at 2:30 pm. If you have any other questions please let me know any time! Melissa
Asked by Winnie | Dec. 10, 2022 09:44
Hi, I see that there’s a last min deal at S350 for paradise elegance cruise. How do I book it at that price?
Asked by Mikii | Dec. 07, 2022 04:31
Hello, I would like to know if the price displayed when selecting the date (31st December) is already including the peak season surchage outlined in the policy Peak season surcharge: Surcharge of $50 per person per night applies for travel period from 20 December 2022 to 5 January 2023 Thanks in advance. Mikii
Answered by Mina | Dec. 07, 2022 04:32
Dear Mikii, Thank you for contacting us. The price displayed on our website is not included with the peak season surcharge. May I know which day you want to travel and how many guests are traveling so I can check the availability for you? If you have any questions, please do not hesitate to contact us. Best regards, Ms.Mina
Asked by JL | Nov. 21, 2022 01:45
Hi! We are looking at a 2d1n cruise on 20th December. Is the special deal pricing of $380/two pax the final price? Does the final price include squid fishing too? Thank you.
Answered by Mina | Nov. 21, 2022 01:47
Dear Joan Lynn, Thank you for your question and I hope this mail finds you well. Yes, the special deal price of $380/ 2pax is included with squid fishing and it is the final price for 2D1N Paradise Elegance Cruise trip on 20th Dec. If you have any further questions, please do not hesitate to contact us. Best regards, Ms.Mina
Asked by Akanksha Phillipowsky | Oct. 25, 2022 10:21
Can a scuba dive or snorkelling activity be added to this trip's itinerary with a PADI certified instructor? I am planning this trip from 11/21/2022 to 11/23/2022. And, is vegetarian food option available for meals?
Answered by Halongbaytours Team | Oct. 25, 2022 10:28
Dear Akanksha, Thank you very much for your email and inquiry! I am sorry that scuba diving or snorkeling is unavailable for a Halong Bay cruise trip. Only kayaking is available. As for meals, all cruises can prepare vegetarian food for you, no worries. Should you have other questions, please do not hesitate to contact us. Best regards, Halongbaytours Team
Asked by Tina | Oct. 14, 2022 11:55
Do we get a chance to explore Sung Sot Cave or just cruise around the area?
Answered by Halongbaytours Team | Oct. 14, 2022 11:59
Dear Ms. Tina, Thank you for your question and we hope this email finds you well. You will reach Sung Sot cave by a tender and have nearly 1 hour to explore the inside of the largest cave in Halong Bay. If you need more information, feel free to ask us. Regards, Halongbaytours Team
Asked by Lily S | Oct. 05, 2022 10:58
Hi There, I am looking to book for 1 Jan 2023 for 1 night. I was wondering, what's the final price for it? Captain View Terrace Suite. Is it $480 USD total? Also, will you be able to take us to the Airport Classic Hotel after the cruise? Many thanks Lily
Asked by Michelle | Sep. 15, 2022 09:14
Hello! May I know for the special deal 2022 - does it include transfer from Hanoi? And which room type is it? Thank you!
Answered by Melissa | Sep. 15, 2022 09:13
Dear Ms. Michelle, Thank you for your inquiry. I would like to summarize our promotion details below: Paradise Elegance Date: TBA Guests: 02 adults Cabin: 1 deluxe double with balcony Transfer: pick up and drop off at hotel TBA Total cost $380 for 2 persons including transfer. Kayaking is charged extra 300,000 VND per kayak (around 14 USD) Booking policy for cancellation and change: More than 30 days prior to check-in: free of charge From 30 to 7 days prior to check-in: 10% of total rates From 6 to 3 days prior to check in: 50% of total rates. Less than 3 days prior to check-in: 100% of total rates. No-Show: 100% of total rates. If you are interested in booking this promotion please let me know. Should you need any further assistance from us, please do not hesitate to ask in advance. Many thanks with best regards, Melissa
Asked by Goc Du | Sep. 13, 2022 05:29
Hi, I have booked 29th Dec for the Captain View Terrace Suite for 2 adults and one 8 year old child. I have opted for two bed instead of a double. I would like to ask what are the dimensions (size) of the two beds, as I was wondering if the beds can fit two adults and a child. Thanks
Answered by Ellie | Sep. 13, 2022 05:29
Dear Mr. Goc Du, Thank you for your email and we are happy to hear from you. The size for twin cabin is 1m1 x 2m for each bed. I think it is best that you take 1 double bed + 1 extra bed for your 8 year old child to be more comfortable. If you have any questions please let me know! Ellie
Asked by ashutosh | Aug. 24, 2022 02:49
we are group of 10 people include young kids, coming from india, can you manage indian chef to cook vegetarian food for us on board
Answered by Cindy | Aug. 24, 2022 02:49
Dear Ashutosh, Thank you for your email! We are so happy to hear of your Halong trip! I am sorry that there is no Indian chef onboard but the cruise can still cook vegetarian food upon your request so please no worries. The cruise served many guests with the same food request as you. Should you have any further questions, please do not hesitate to contact us. Best regards, Cindy (Ms.)
Asked by Jay Lam | Aug. 23, 2022 09:47
Hi there I am keen for a 3 days 2 nights trip for 4 people. Can I ask how much is renting the kayak since it is not included? And is that fee for the whole trip or do we pay and rent as per use on each day (Day 1 & Day 2)? Thank you.
Answered by Ellie | Jun. 12, 2023 10:01
Dear Mr. Jay, Thank you for contacting us with your question! The cost for kayaking on Paradise Elegance Cruise is 300,000 VND/ kayak for 2 persons. It will be pay per use however for early booking we can offer 2 complimentary kayaks for your group. Please see the detailed program as attached. If you have any questions, please let me know! Ellie
Asked by Samantha | Aug. 17, 2022 10:22
We are a family of 2 adults and 2 children aged 8&4. Is there a cabin that can accommodate all 4 of us together
Answered by Melissa | Aug. 17, 2022 10:23
Dear Ms. Samantha, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. Your family can take 1 deluxe cabin and 1 extra bed. Your younger child will share bed with the parents. May I know when is your trip date please? If you have any other questions please let me know any time! Melissa (Ms.)
Asked by Thao huynh | Aug. 15, 2022 09:30
If I don’t need the bus pick me up from Ha Noi, but I need in return from Ha Long to Ha Noi, do I get charge for bus fee? And travel time is January 1st, do I pay extra money per person?
Answered by Ellie | Aug. 15, 2022 09:31
Dear Ms. Thao, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I would like to answer your questions below: - The bus trip is included, and will not be deducted from the amount whether you take it or not, or one way instead of round trip - We do not apply any surcharge for trip on 1st Jan (just 24 and 31st December) If you have any other questions please let me know any time! Ellie
Asked by Rajat Dangayach | Aug. 12, 2022 02:05
Hi, Me and my wife are reaching Hanoi on 28th August around 5am, and would like to do Paradise Elegance Cruise the same day - wanted to know if airport pick up can be provided to us ?
Answered by Melissa | Aug. 12, 2022 02:06
Dear Mr. Rajat, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. The free pick up for Paradise Elegance Cruise is for Hanoi Old Quarter only. As you arrive quite early in the morning you can take a taxi to our office at 72 Hang trong by 8:15am for pick up. If you prefer to be picked up from Airport straight to Halong Bay the cost is $120/car. If you have any other questions please let me know any time! Melissa (Ms.)
Asked by nanami | Aug. 05, 2022 01:58
Hi . Let me know where Hanoi hotel pick we up? (We will stay at Period Grand luxury hotels.)
Answered by Ellie | Aug. 05, 2022 01:58
Dear Nanami, Thank you for your email and please see our notes regarding transfer service below: 1. If you book your transfer with us the details will be as follows: Pick up from Hanoi Old Quarter: 8:15-8:45am. If you stay outside of the Old Quarter we can make some exception such as for Sheraton or Intercontinental Hanoi with pick up time at 8:00am. Drop off after the trip: Cruise trip finishes around 11:30-12:00 and you will reach Hanoi between 2:30pm-3:00pm. Our bus can only drop off in Hanoi Old Quarter. If you wish to book a flight after the cruise trip please book one after 5:30pm to avoid rushing between places. OR you can fly from Hai Phong which is closer to Halong Bay. We do not offer direct bus to the airport but our van can continue to the airport after dropping off guests in downtown Hanoi. The surcharge for this trip to airport is $10/person and you will reach the airport at 4:00pm. 2. If you do not book transfer with us, please see the port/pier details and take note of contact person who will meet and greet you at the pier. Should you need further assistance about your upcoming trip, please feel free to ask, we are more than glad to help! Best regards, Ellie
Asked by Peter | Jul. 26, 2022 11:11
Hi, we are interested to make a booking for 2nd Sept 2022, 2D/1N stay. There's a "Special Deal 2022" option. May I know which cabin will I be getting if I pick this offer?
Answered by Melissa | Jul. 26, 2022 11:11
Dear Mr. Peter, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I would like to answer your questions below: The Special deal for Paradise Elegance applies for deluxe balcony cabin for 2 persons - the cost is $360 for 2 including bus round trip If you have any other questions please let me know any time! Melissa (Ms.)
Asked by Jess Bell | Jul. 23, 2022 08:50
Hi there! My partner and I are looking to take a Paradise Elegance Cruise but were just wondering if you guys accommodated to allergies? I am coeliac (gluten-free) and was wondering if the kitchen could accommodate me? thanks so much, hopefully looking forward to traveling with your company :)
Asked by Esther | Jul. 15, 2022 08:50
Does the tour include shuttle (we will be in hanoi)? What about any other activities (entertainment: cooking classes, exercise classes, fishing, kayaking, swimming pool on cruise boat, hiking trip etc)? We are interested in the 2 person for executive vs deluxe rooms--please let us know what the difference b/t the two are!
Answered by Ellie | Jul. 15, 2022 08:59
Dear Ms. Esther, Thank you for your email and we are happy to hear from you. I would like to send you the program for Paradise Elegance Cruise as attached to your mail. The cost is $360 for 2 persons including shuttle bus Hanoi - Halong Bay - Hanoi. The deluxe cabin and executive are the same but different locations: deluxe is on first deck and executive on second deck. If you need any further information please let me know. Ellie
Asked by Gisu | Jul. 11, 2022 09:29
I'd like to make a reservation for a Paradise Elegance Cruise on July 24th. If I stay at the Lotte Hotel in Hanoi, where can I take a free shuttle bus? I'm going to the free shuttle bus stop
Answered by Melissa | Jul. 11, 2022 09:30
Dear Gisu, Thank you for your email and may I know how many persons will travel? Please note we can pick up from Hanoi Old Quarter only so can you take a taxi to our office for pick up? If that is fine with you I will send you a link for deposit. I look forward to hearing from you! Melissa
Answered by Melissa | Jul. 11, 2022 09:30
Dear Gisu, Thank you for your email and may I know how many persons will travel? Please note we can pick up from Hanoi Old Quarter only so can you take a taxi to our office for pick up? If that is fine with you I will send you a link for deposit. I look forward to hearing from you! Melissa
Asked by Leonila A. Padre | Jul. 08, 2022 10:25
Hello! Good morning! I would like to inquire for the Deluxe Balcony cabin for 360 for 2 persons if this price is good for 2 days and 1 night cruise on halong bay for July 21 to 22, 2022. Thank you
Answered by Cindy | Jul. 08, 2022 10:25
Dear Leonila, Thank you for your inquiry! We are so happy to hear of your Halong Bay Trip As I have checked, Paradise Elegance has an Executive cabin available for 21 July and its cost is US$380 for 2 persons including shuttle bus round trip. Do you want to book it? Should you have any further questions, please do not hesitate to contact us. Best regards, Cindy
Asked by Kaylyn | Jul. 04, 2022 09:01
For the cruise departing on 10 August, can I confirm that we will be visiting sung sot cave and ti top island?
Asked by Mariko | Jun. 03, 2022 09:25
Hi. I would like to join "Paradise Elegance Cruise 2 Days/1 Night" tour but is this available for 10th or 11th June? Also when is the deadline to apply? I want to decide the participation date last minutes cosidering whether forecast.
Answered by Melissa | Jun. 03, 2022 09:25
Dear Ms. Mariko, Thank you for contacting us with your request! We have 1 deluxe cabin available on 10th Jun and we can arrange for you. The cost is $360 per double cabin for 2 persons including bus round trip. Please kindly note that 10th June is a Friday so it can be fully booked. I look forward to hearing from you! Best regards, Melissa
Asked by Tyler Elliott | May. 30, 2022 09:56
Would it be a better option to fly into Haiphong? Is there departures in the afternoon? Can fly in at 10:20am or 12:45pm
Answered by Jolie | May. 30, 2022 09:57
Dear Mr. Tyler Elliott, Thank you for your question. Hai Phong Airport will be closer to the cruise, however, it has fewer flight options. Please note that all the overnight cruises depart at noon (around 11:30 - 12:00) and it takes around 1 hour from Cat Bi Airport to the cruise pier so it is fine if your flight that arrives at 10:20 is on time and you can leave the airport right away. However, I think it is very risky as if your flight is delayed, you will miss the trip. Maybe can you please consider staying in either Halong, Hai Phong or Hanoi the day before and take the cruise trip the following day? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Nikki | May. 19, 2022 09:09
At what time you will pick me up from old quarter Hanoi. I will be reaching Hanoi at around 9 AM, will it be possible to take the trip the same day or I have to take the trip next day. We are 2 people.
Answered by Melissa | May. 19, 2022 09:09
Dear Ms. Nikki, Thank you for your email! Our bus picks up from 8:30-9:00am so please let me know if you can arrive in Hanoi before 8:30am to guarantee being on time for the cruise. If you are flying to Hanoi at 9:00am you will need to take the cruise the next day. I look forward to hearing from you! Melissa (Ms.)
Asked by Sheena | May. 06, 2022 08:56
What are the chances of cancellation due to weather around last week of May? If so, do you give a full refund. I don't see anything about that in your cancellation or policy section.
Answered by Melissa | May. 06, 2022 08:57
Dear Ms. Sheena, Thank you very much for contacting us and I understand that weather is a cause for concern for visitors to Halong Bay. Please see our policy on cancellation due to bad weather below: 1/ If the tour is canceled in advance with prior notice, full refund will be made. 2/ If the tour is canceled midway through, you will be charged for service already use (such as shortened cruise trip, or breakfast, or shuttle bus, whichever applies in a specific case). I hope this information addresses well your question. Please feel free to let me know if you have any other questions please let me know! Best regards, Melissa (Ms.)
Asked by Lisa | Apr. 29, 2022 11:47
I want to check with you if your free shuttle bus can pick up at JW Marriott in Hanoi? We will have a party of about 19 people.
Answered by Melissa | Apr. 29, 2022 11:48
Dear Ms. Lisa, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. As your group has 19 persons we can surely pick up from JW Marriott Hotel. We can arrange private minivan for your group too. Can you please let me know your trip date so we can check availability and send you the price quotation? I look forward to hearing from you soon! Melissa (Ms.)
Asked by liboy | Mar. 29, 2022 09:44
Does the cruise include all the meals onboard?
Answered by Rosie | Mar. 29, 2022 09:46
Dear Liboy, Thank you very much for contacting us. All meals are included when you book a cruise. Kindly check the detailed itinerary of Paradise Elegance Cruise I have already sent to your mail. Do you have your departure date, number of guests and preferred type of cabin so we can assist you with the booking? Should you need further assistance, please feel free to contact us. Best regards, Rosie (Ms.)
Asked by Roxana V | Nov. 12, 2021 08:27
What is a charge for an extrabed in the room for a child of 9 years old.?
Answered by Mary | Nov. 12, 2021 08:32
Dear Roxana V, Thank you for your question! The extra charge for your child of 9 years old is US$120 including the extra bed. Should you have any further questions, please feel free to ask us! Looking forward to hearing from you. Best regards, Mary (Ms.)
Asked by ana mae m. tan | Sep. 08, 2021 03:32
Hi, do you have a room that can accommodate 3 adults? thank you.
Answered by Cindy | Sep. 08, 2021 03:28
Dear Ana, Thank you for your question! Please be advised that at the moment Paradise Elegance only allow 2 adults + 1 child in one room to keep your comfort. The third person should take her/his own room or you can consider another cruise which allow 3 persons per room. I hope my info would be helpful and please feel free to contact us for more information. Best regards, Cindy (Ms.)
Asked by Giridhar | Aug. 12, 2021 02:46
Hey, how long does it take from Hanoi airport to the place where the cruise starts from ? do you offer complimentary airport pick up and drop ?
Answered by Hana | Aug. 12, 2021 03:02
Dear Giridhar, Thank you for your question! It takes around 3 hours drive from the airport to the cruise port by the Express way. Yes, we do offer airport transfer with charge. Could you share with me more detail about your trip for better assistance? I hope to hear from you soon and please let me know if you have any inquiries. Best regards, Hana (Ms.)
Asked by Nicole Marie Minnerath | Aug. 06, 2021 02:47
What port does the cruise leave from for the 2 day/1 night?
Answered by Jolie | Aug. 06, 2021 03:00
Dear Ms. Nicole, Thank you for your questions! Paradise Elegance Cruise departs from Tuan Chau International Cruise Port in Halong Province. I hope this helps and should you have any further questions, please feel free to ask us! Best regards, Jolie (Ms.)
Asked by Sol | Jul. 24, 2021 11:18
Do you pick me up and off at a hotel or specific place? If you pick me up at my hotel then How do I let you know about my accommodation?
Answered by Jolie | Jul. 24, 2021 11:19
Dear Sol, Thank you for your question. The bus can pick you up straight from your hotel if it locates in Hanoi Old Quarter. Please kindly email us your hotel address name and address so that I can check if it locates in the Old Quarter. Please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Samantha C | Jul. 13, 2021 09:30
Hi, if website does not stated "free Kayaking", does it mean we have to pay for it?
Answered by Mary | Jul. 13, 2021 09:33
Dear Samantha C, Thank you for your question. Paradise Elegance Cruise does not include the kayaking fee in the cost currently. Thus if you want to use that service, the charge will be US$15/kayak (maximum 2 people on 1 kayak). I hope this helps. If you need more information, feel free to ask. Regards, Mary (Ms.)
Asked by aisha kayani | Jul. 01, 2021 03:16
Hiya. Please confirm whether the spa treatment on the first day instead of the afternoon tea is included in the price?
Answered by Hana | Jul. 01, 2021 03:23
Dear Ms. Aisha Kayani, Thank you for your questions! Please note that spa service is not included in the price. If you wish to take this service, you can book and pay for it directly on the boat. Should you need any further information, please feel free to let us know! Wish you have a nice day! Best regards, Hana (Ms.)
Asked by Conrad | Jun. 24, 2021 09:13
Hi. With the Executive Balcony room, are there rooms with two single beds available, rather than one double bed ? thanks
Answered by Jolie | Jun. 24, 2021 09:16
Dear Mr. Conrad, Thank you for contacting us with your inquiry! The Executive balcony cabin on the Paradise Elegance cruise can be set up with either a double bed or two single beds up to your request. Could you please provide me your travel date and number of passengers so I can check cabin availability? Best regards, Jolie (Ms.)
Asked by Bryan F Stern | Jun. 17, 2021 09:42
When the cruise ends, what time does the cruise return to the dock? How long is the drive to Hanio Airport?
Answered by Mary | Jun. 17, 2021 09:45
Dear Mr. Bryan, Thank you for your question. The cruise end returns to Tuan Chau Pier at 10:30 am. If you go directly from there to Hanoi Airport, it takes you around 3 hours by car. If you have other concerns, feel free to contact us again. Regards, Mary (Ms.)
Asked by Shaily Shah | Jun. 11, 2021 09:07
Hello, Do you have any restaurants or food options for vegetarian food onboard? We are okay with Pizza/Pasta/Sandwiches as well, but we are vegeterians so do not eat fish, chicken or any meat. Also, is there a breakfast buffet available onboard? Please let me know. Thanks!
Answered by Mary | Jun. 11, 2021 09:14
Dear Shaily Shah, Thank you for your interest in our service. All cruises serve vegetarian food for passengers and your trip on Paradise Elegance includes a breakfast buffet. For your food requests, we will send them to the cruise organizer before your travel date and they will prepare appropriate meals for you. If you have a plan for your trip, feel free to get back to us at any time for better assistance. Regards, Mary (Ms.)
Asked by Jerry Alzate | Jun. 03, 2021 02:53
Do you offer transfer to Catbi airport on day two after the cruise?
Answered by Cindy | Jun. 03, 2021 02:56
Dear Mr. Jerry, Thank you for your question. If you need to transfer to Cat Bi airport after the cruise trip, we offer a private car at US$ 45/car/way for 2 persons (as the cruise shuttle bus can only do the pickup and drop-off in Hanoi Old Quarter). Should you need further information, please do not hesitate to contact me at any time of your convenience. It's our pleasure to assist you! Best regards, Cindy (Ms.)
Asked by Kaiyuan Wang | May. 06, 2021 10:41
Hello, Is there a limit to how many suitcases my girlfriend and I can carry onboard, for the cruise and the shuttle bus from Hanoi to Ha Long Bay? Thanks.
Answered by Mary | May. 06, 2021 10:48
Dear Kaiyuan Wang, Thank you for your contacting us! It is no limit for the luggage to carry on the bus and the boat, you can bring all your stuff with you. However, if you coming back to, Hanoi you can leave your big suitcase at the hotel and only carry the small ones for more convenience as the room on the boat is not too big. I hope this helps and please let me know if you have any further questions! Best regards, Mary (Ms.)
Answered by Ms Bailey | Jan. 22, 2021 04:08
Dear Lee, Thank you for your email. My name is Bailey from Halong Bay Tour department and I'm glad to assist you with your trip. Please be advised that the bus of Paradise Elegance cruise taking New Highway so kindly no worries. It takes only 02 hours from Hanoi to the cruise. Could you share with me your travel date so I can check availability for you. I hope to hear from you soon and please let me know if you have any questions. Best regards, Bailey (Ms.)
Asked by Daniela | Jan. 04, 2021 04:31
Hi, DO you offer for an additional cost private transfer from Hotel in Hanoi Old Quarter and on the way back to Hanoi Domestic flights airport? If so, could you please provide the rates. Thank you,
Answered by Ms Bailey | Jan. 04, 2021 04:36
Dear Daniela, Thank you for your inquiry. My name is Bailey from Halong Bay Tour department and I'm glad to assist you with your trip. We can arrange private from Hanoi old quarter to cruise port and on the way back drop off to Noi Bai airport for you. May I know if you wish to go for a 2 or 3 days tour and the number of passengers for better assistance? I hope to hear from you soon and please let me know if you have any inquiries. Best regards, Bailey (Ms.)
Asked by Michael Shaw | Jan. 04, 2021 04:25
Hi there, I'm wondering how much we will need to pay for our drinks on board the cruise? for example, how much is a bottle of water? a glass of coke and a beer?
Answered by Jolie | Jan. 04, 2021 04:27
Dear Mr. Michael Shaw, Thank you so much for contacting us with your inquiries. I have already sent you the dink list of Paradise Elegance Cruise via email, please help me to check it for more information. Should you need any further assistance, please feel free to let us know! Best regards, Jolie (Ms.)
Asked by Menah Johnson | Dec. 22, 2020 01:47
Hi, Can you please let me know what caves do you go to and is you visit the fishing village and the pearl farm please?
Answered by Mary | Dec. 22, 2020 01:53
Dear Menah Johnson, Thank you for contacting us! Paradise Elegance Cruise trip includes a trip to Surprising cave - one of the most beautiful caves in Halong Bay and Tung Sau pearl farm, but not a fishing village. However, you may see some floating houses or local fish boats on the way to the ocean. Should you need further information, please do not hesitate to contact us again. Best regards, Mary (Ms.)
Asked by ck chow | Dec. 16, 2020 02:52
Do you offer shuttle bus pick up at Hilton Garden Inn Hanoi?
Answered by Ms Bailey | Dec. 16, 2020 02:52
Dear Chow, Thank you for your email and for contacting us. My name is Bailey from Halong Bay Tours department and I'm glad to assist you with your trip. Regarding your request, I would like to reply to your question below: Yes, the bus round trip is included in the price. Our bus can surely pick you up at Hilton Garden Inn & the bus goes to the new expressway thus It takes around 2.5 hours' drive only. Should you have any questions, please let me know in advance. Best regards, Bailey
Asked by William Fortner | Dec. 04, 2020 04:51
What time does the shuttle return to Hanoi? My train leaves at 1930.
Answered by Amber | Dec. 04, 2020 04:53
Dear Mr. William Fortner, Thank you for your questions! The shuttle bus will drop off you at Hanoi Old Quarter at around 2:30 - 3:00 PM so you will have plenty of time for the train, please kindly no worries. Could you share with me your travel date and number of passengers so that I can check availability for you? I am looking forward to hearing from you and please feel free to contact me if you have any questions. Best regards, Amber (Ms.)
Asked by Chong-Im Kim | Nov. 20, 2020 04:36
Hi, For 2-day Paradise Elegance Cruise, I saw peak season surcharge of $50 per person per night. When is this paid? I didn't see during check out process. My date is Dec 29, 2020 for 2D1N trip. Also, for Deluxe room, it showed max two adults and one child less than 5 year old. However, when I chose the option, I entered my 10 year old son. Not sure if this is acceptable.
Answered by Mary | Nov. 20, 2020 04:47
Dear Chong-Im Kim, Thank you so much for contacting us. At this time, the peak season surcharge is only applied on 24 and 31 December, thus please no worries about that if your date is Dec 29. About your son, if you entered the age of your son, the cost will be automatically added to the total price. If you get trouble in the booking process, please let me know and we can process it manually for you. If you need further assistance, please contact us again. Thank you! Best regards, Mary (Ms.)
Asked by jackie | Nov. 16, 2020 02:33
will I be on time to catch a flight at Cat Bi Airport (HPH) for a 1.:55 departing flight.
Answered by Mary | Nov. 16, 2020 02:45
Dear Jackie, Thank you so much for contacting us. For your information, Paradise Elegance Cruise disembarks at around 10:30 am on the next day, and it takes you around 1 hour from Tuan Chau Pier to Cat Bi Airport. Thus, you will be on time to catch your flight. Should you need further information, please feel free to ask us. Thank you! Best regards, Mary (Ms.)
Asked by Lester noronha | Nov. 14, 2020 12:46
Hey I’ve booked the cruise for the 28th of Sept with booking ID 2001-699394. The payment hasn’t gone through. How do I make the payment now?
Answered by Mary | Nov. 14, 2020 01:05
Dear Mr. Lester Noronha, Thank you so much for your booking with us and we notice that the payment has been failed. We have sent you the new payment link via email, please kindly help us to check it and process the payment. Once we receive your payment, I will send you the voucher for confirmation. Looking forward to hearing from you soon. Best regards, Mary (Ms.)
Asked by carlos | Nov. 09, 2020 03:37
the check out day at what time i can leave the ship because i have a flight on cat bi airport at 1:30 pm
Answered by Hana | Nov. 09, 2020 03:38
Dear Carlos, Thank you so much for your email. My name is Hana (Ms) from Halong Bay Tour department and I'm glad to assist you with your trip. Paradise Elegance Cruise will disembark to Tuan Chau Pier at around 10:00 - 10:30AM. You can take the taxi yourself to Cat Bi airport which takes about 45 minutes to 1 hour. Otherwise, we can arrange the private car (4 seats) for you with cost of USD 60/car/way. Should you have any questions, please do not hesitate to contact us. Best regards, Hana (Ms)
Answered by Jolie | Feb. 24, 2020 04:10
Dear Ms. Jennifer Berryman, Thank you for your email. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. Yes, wifi is available on the boat, however, the signals sometimes may not be stable since this is the mountainous area. I hope you understand! Should you need any further information, please do not hesitate to contact me! Best regards, Jolie (Ms.)
Asked by rola hamed | May. 01, 2019 02:25
Do you do hotel pick up from Hanoi Old Quarter? If not, where is the pick-up from? what time is check_in, check-out? Thank you
Asked by 정서현 | Jan. 16, 2019 12:28
If we book 2 deluxe rooms, is 2rooms are connected with door?
Answered by Lisa | Apr. 15, 2017 10:46
Dear Elyne, Thank you very much for your question. I am sorry that the shuttle bus can only pick up and drop off in Hanoi Old Quarter. If you are in Halong Bay, it's most saving to take a taxi to the pier. If you have any question please let me know. Lisa (Ms.) - Travel Consultant
Asked by Lexi | Mar. 17, 2017 11:27
Hi there does the tour include hotel pick up and drop off if i choose the package for $360?
Answered by Sunny | Mar. 17, 2017 11:28
Dear Lexi, Thank you for your contacting us and I am so sorry that the $360 cabin cost for Paradise Elegance does not yet include transfer round trip from and to Hanoi. Shuttle bus costs $35/person/round trip with pick up and drop off within Hanoi Center/ Hanoi Old Quarter area. If you have any other question please contact me anytime.
Asked by jayden | Mar. 16, 2017 06:03
Other Cruise all have some entertain program such as squid fishing. What about paradise elegance? Do you have any thing to enjoy on board?
Answered by Cindy | Mar. 16, 2017 06:05
Dear Jayden, Thank you so much for your contacting us. Although squid fishing is not included in the itinerary of Paradise Elegance, you can enjoy other activities such as kayaking, swimming, or watching movie on board at night. There are also restaurant area for happy hour and live music at our Piano bar which is a unique activity. If you have any other question please let me know.
232 Customer reviews for Paradise Elegance Cruise
Excellent
Based on 232 reviews
| Cruise quality |
|
9.7 |
| Food/Drink |
|
9.7 |
| Cabin quality |
|
9.7 |
| Staff quality |
|
9.8 |
| Entertainment |
|
9.5 |
| Outstanding: | 120 |
| Excellent: | 97 |
| Very good: | 15 |
| Mature couples: | 93 |
| Solo travellers: | 11 |
| Family with children: | 29 |
| Groups of friends: | 21 |
| Young couples: | 78 |
Comments are provided by customers who have previously taken this cruise trip
-
Olivia Egan US 10-06-2023
Excellent
The staff was very caring. The activities are fun and interesting, especially kayaking. More time for kayaking would be better.
Cruise quality 10 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 9 -
Ashley US 28-05-2023
Outstanding
Great team. Highly recommended!
Cruise quality 10 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 10 -
Giorgia Canada 15-05-2023
Outstanding
Book this cruise thanks to my friend's suggestion and it was amazing. We were picked up on time in the morning, get on a comfortable bus, and were warmly welcomed by the team. The cruise manager was professional but very friendly and dedicated. She took care of all guests and paid attention to details. The tour guide did a great job, too. Surprise Cave is a must to see in Halong. Titop beach was very crowded but the top view was unbeatable. Taichi was interesting!
Cruise quality 10 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 10 -
Rachel US 07-05-2023
Outstanding
Thank you! We had a wonderful time.
Cruise quality 10 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 10 -
Loretta Spain 01-05-2023
Excellent
Top service! Beautiful bay but too many people.
Cruise quality 10 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 9 -
Helen Cooper US 20-04-2023
Excellent
The staff was very welcoming. We were greeted and escorted from the dock. The ship looks elegant and very modern inside. Our cabin was on the second deck with a spacious balcony. The bathroom was very clean and had everything we need. Food for lunch was wonderful. Dinner could be better. View from the deck was very nice. Should have more loungers on the sundeck.
Cruise quality 9 Food/Drink 9 Cabin quality 10 Staff quality 10 Entertainment 9
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