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Duration: 2 Days/1 Night
Departure: Daily
Cruise Line: Capella Cruise
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Capella Cruise Tours

2DAY
Capella Cruise 2 days
$200/pp
3DAY
Capella Cruise 3 days
$360/pp

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Capella Cruise
Capella Cruise
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Capella Cruise 2 Days/1 Night

Lan Ha Bay, Dark and Bright Cave, Frog Pond Area - Show on map
SwimmingSquid Fishing SpaKayakingCooking Class
Prices starting from:
US$231.0 US$210
per person
View price calendar
Early bird promotion - Only $205/person
+28 photos
Built: 2020
30 Cabins
Steel Boat
Lan Ha Bay
Full board included
9.8
Excellent Based on 287 reviews
Me and my husband had a wonder 3-day trip on Capella. Service and facilities were 5-star. The ship itself was …
— Emilia Fischer Switzerland

Availability ( View price calendar )

Cruise Duration:
  • 2 Days/1 Night
  • 3 Days/2 Nights
Check-in:
Rooms:
Rooms:
Room 1
Adult(s)
DONE
Child Policies
Child Policies
Child Age Cruise Fares
0-3 Years old Free
04-11 Years old 75% Adult fares
12 Years old and up Full Adult fares
Book now to get this fantastic price. If you book later, there’s a chance the price will go up or the cruise will be sold out.
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Room Types Max Rates (per room)
Oasis Suite
Oasis Suite
Room with balcony
  • Size: 32sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
Max adults: 2
Max children: 0 (up to 12 years of age)
Choose dates to show prices
Harmony Suite
Harmony Suite
Room with balcony
  • Size: 32sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
Max adults: 2
Max children: 0 (up to 12 years of age)
Sky Suite
Sky Suite
Room with balcony
  • Size: 32sqm
  • Max Adults: 2
  • Bed options: Double Bed
Extra beds available:
  • Rollaway bed
  • Crib
Show more
Max adults: 2
Max children: 0 (up to 12 years of age)
Sky Family Suite (4 pax)
Sky Family Suite (4 pax)
  • Size: 43sqm
  • Max Adults: 4
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
Max adults: 4
Max children: 0 (up to 12 years of age)
La Suite De Capella
La Suite De Capella
Room with balcony
  • Size: 57sqm
  • Max Adults: 2
  • Bed options: Double Bed
Extra beds available:
  • Rollaway bed
  • Crib
Show more
+
Max adults: 2
Max children: 1 (up to 12 years of age)
Sky Terrace Suite
Sky Terrace Suite
Room with balcony
  • Size: 45sqm
  • Max Adults: 2
  • Bed options: Double Bed
Extra beds available:
  • Rollaway bed
  • Crib
Show more
+
Max adults: 2
Max children: 1 (up to 12 years of age)
Harmony Family Suite (5 pax)
Harmony Family Suite (5 pax)
Room with balcony
  • Size: 48 sqm
  • Max Adults: 5
  • Bed options: 1 king-size bed & 3 single beds
Extra beds available:
Show more
Max adults: 5
Max children: 0 (up to 12 years of age)

About Capella Cruise

Debuting in 2020, Capella is an all-suite vessel that creates a brand-new standard of cruising in Halong and Lan Ha Bay. Indochina culture is an unlimited source of inspiration for architects and designers to create such a beautiful vessel. The retro style harmonizes with state-of-art amenities to craft an exclusive experience which exceeds any of your expectations. If you're looking for the ultimate luxury journey at sea, look no further than Capella Cruise.

Being the sonata of beauty and ultimate luxury on Halong Bay, Capella Cruise is a blend of excellent accommodation, fascinating amenities, and a dedicated crew. In a 6-desk luxurious vessel, it features 30 luxurious and airy suites with some of the largest entry-level ones in the bay. All offer an ocean-view bathtub, floor-to-ceiling windows, bonus private terrace with elegant outdoor furniture.

Indochina styled design with elaborately beautiful interior mix together to create a sophisticated ambiance that effortlessly captivates people's hearts. Set privacy and service quality as the highest priorities, Capella features private corners for you to unwind and relax. Spirit of the Sea Lounge, located on the 4th floor with indoor and outdoor space, is the hallmark of the cruise. Here you can find your own corner inside or outside the lounge. It’s the typical place to gather with your friends before or after dinner, where you can slowly sip your favorite cocktails while listening to some classical music. No matter how long you stay, onboard activities are practically limitless. A swimming pool, karaoke room, poker club, fitness center, and indulgent spa are designed to satisfy guests at any age.

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  • Outdoor pool
  • Wifi
  • Karaoke
  • Mini-golf course
  • Cigar & poker club
  • Lounge
  • Elevator
  • Fitness room
  • Spa & massage
  • Bar
  • Restaurant
  • Waterslide

6 things that we love most about Capella Cruise

  • Aesthetic Indochina architecture
  • Elegant retro wooden interior
  • Great itinerary with many activities
  • Largest entry-level suites
  • All cabins with private balcony and ocean-view bathtub
  • Professional and attentive crew

Cruise itinerary

  • 2 Days/1 Night
  • 3 Days/2 Nights
Day 1: Halong Bay - Lan Ha Bay - Frog Pond
Noon

From 11:45 – 12:00, Capella Cruises gives you a warm welcome at Tuan Chau Marina. After the check-in session, you move to the cruise by boat. The very first experience on Capella Cruise is a delightful buffet lunch at the fine dining restaurant - Harmony of the Sea (featuring a separate menu for vegetarians and special diets).

Afternoon

In the afternoon, Capella anchors for outdoor activities on the Ao Ech. Numerous entertaining facilities are available, listed as seasonal swimming pool, jacuzzi, floating ocean pool, inflatable water slide, kayak. Alternatively, you can bask in the warm sunlight on the Ocean Sky sundeck or relax at the mini-golf course. At dusk, you are invited to join Sunset Happy hours (Buy 2 get 1 free) at the Spirit of the Sea Lounge and the sundeck area. You will be feasted on freshly prepared canapés with some complimentary exotic drinks while waiting for the dark orange sunset. Moreover, don't miss the fun cooking demonstration with the guidance of talented chefs.

Evening

After a half day full of amazing activities, the Harmony of the Sea Restaurant with the sophisticated chefs waits to indulge you in a delightful fusion feast of seafood and 5-star dishes. After dinner, you can take part in funny onboard activities such as casino games at the Cigar & Poker room; boarding games at the Spirit of the Sea Lounge. For those who seek a local-like experience, night squid fishing is a great option to experience. After getting enough recreational activities onboard, you spend a peaceful night in the delighted cabin of Capella.

  • Meals included: Lunch, Dinner
Day 2: Dark & Bright cave - Lan Ha Bay
Morning

Taking Tai-chi exercise at Ocean Sky Sundeck is a great way to start a brand-new day. After enjoying the superb breakfast at the private restaurant, you will take on an excursion to uncover the Dark & Bright Cave on traditional rowing bamboo boats or kayaking. After getting enough water-based activities, you come back to Capella Cruise. Within 1 leisure hour, you feel free to sunbathe or join in different recreational activities.

The cabin check-out process starts at 9:30 while Capella sails towards the port. You will enjoy an appetizing buffet brunch at the restaurant after checking out. After the Capella crew say farewell, you will come back to Tuan Chau Marina by boat. The journey finishes at 11:00.

  • Meals included: Breakfast, Brunch
Day 1: Halong Bay - Lan Ha Bay - Frog Pond
Noon

From 11:45am – 12:00pm, Capella gives you a warm welcome at Tuan Chau Marina. After the check-in session, you move to the cruise by boat. The very first experience on Capella Cruise is a delightful buffet lunch at the fine dining restaurant - Harmony of the Sea (featuring a separate menu for vegetarians and special diets). 

Afternoon

In the afternoon, Capella anchors for outdoor activities on the Ao Ech. Numerous entertaining facilities are available, listed as seasonal swimming pool, jacuzzi, floating ocean pool, inflatable water slide, kayak. Alternatively, you can bask in the warm sunlight on the Ocean Sky sundeck or relax at the mini-golf course. At dusk, you are invited to join Sunset Happy hours (Buy 2 get 1 free) at the Spirit of the Sea Lounge and the sundeck area. You will be feasted on freshly prepared canapés while waiting for the dark orange sunset. Moreover, don't miss the fun cooking demonstration with the guidance of talented chefs.

Evening

After a half day full of amazing activities, the Harmony of the Sea Restaurant with the sophisticated chefs waits to indulge you in a delightful fusion feast of seafood and 5-star dishes. After dinner, you can take part in funny onboard activities such as casino games at the Cigar & Poker room; boarding games at the Spirit of the Sea Lounge. For those who seek a local-like experience, night squid fishing is a great option to experience. After getting enough recreational activities onboard, you spend a peaceful night in the delighted cabin of Capella.

  • Meals included: Lunch, Dinner
Day 2: Lan Ha Bay- Viet Hai Village - Ba Trai Dao Beach
Morning

Wake up early to enjoy the sunrise and join the Tai Chi session to refresh your body and mind. Light breakfast with nutritious options is waiting for you in the dining area before the speed boat picks you up to proceed to Viet Hai Pier at around 8:00. Visit Viet Hai Village on a bicycle or electric car. You have a chance to mingle with locals, watch a beautiful cave and lagoo, visit an ancient house, and try fish massage here. Later, continue to access the Ba Trai Dao Beach area where you can unwind on the pristine sandy beach or immerse in the crystal water of the bay.

Afternoon

Back to Capella Cruise. Lunch is served in the Harmony of the Sea Restaurant at around 13:00 pm. Later, enjoy a Vietnamese tea ceremony to understand about Vietnamese culture and tradition. Happy Hour - Buy 2 get 1 drink free is still available at the Spirit of the Sea Lounge or on the sundeck. If you haven't tried the cooking class on the first day, don't miss it at 18:00-18:45.

Evening

Fine dining meal is served in Harmony Restaurant. Free time with a bunch of evening activities such as poker, squid fishing, boarding game, etc. Overnight on board.

  • Meals included: Breakfast, Lunch, Dinner
Day 3: Dark & Bright cave - Lan Ha Bay
Morning

Taking Tai-chi exercise at Ocean Sky Sundeck is a great way to start a brand-new day. After enjoying the superb breakfast at the private restaurant, you will take on an excursion to uncover the Dark & Bright Cave on traditional rowing bamboo boats or kayaking. After getting enough water-based activities, you come back to Capella Cruise. Within 1 leisure hour, you feel free to sunbathe or join in different recreational activities.

Noon

The cabin check-out process starts at 9:30 while Capella sails towards the port. You will enjoy an appetizing buffet brunch at the restaurant after checking out. After the Capella crew say farewell, you will come back to Tuan Chau Marina by boat. The journey finishes at 11:00.

  • Meals included: Lunch, Dinner
Last updated 14:15 Wednesday 04 Dec 2024

Important Notes

  • PROGRAMS & SCHEDULES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
  • Trip cancellation due to bad weather in Halong Bay:
  • The cancellation decision is made by Management Board of Halong Bay on the day of the trip in case of bad weather conditions. In such case, we will make alternative travel arrangement for you on request or offer refund in accordance with the cruise policy.
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Cruise inclusions & options

Booking policy
  • More than 30 days prior to check-in: free of charge 
  • From 30 to 11 days prior to check-in: 15% of total rates 
  • From 10 to 7 days prior to check in: 30% of total rates. 
  • Less than 7 days prior to check-in: 100% of total rates. 
  • No-Show: 100% of total rates.
  • Cancellation notice must be in written form and send to us via email. Refund will be processed between 5-7 business days.
Cruising Policy
  • Check in on board: 12:10pm
  • Check out:  10:30am
  • Return Hanoi: 2:30pm
  • The FOC rate for children under 4 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults. Only 1 (one) child under 4 years old traveling with two (2) adults is allowed for FOC per cabin.
  • Children from 4-11 will pay extra charge 75% of adult rate.
  • Children 12 and above must pay full fare as adult.
  • Holiday Surcharge: Surcharge 15% of booking for stay on 01, 02 Sep 2025
  • Christmas + New Year Eve + New Year: Surcharge $85/adult and $40/child for Gala dinner applies if guests stay on board on 24/12, 25/12, 31/12/2024, and 01/01/2025
  • Lunar New Year Surcharge: Surcharge 20% of booking for during Tet holiday 2025 (28 Jan - 3 Feb 2025)
  • Shuttle bus:  $35/person (adults and children round trip). Pick up point: at hotel in Hanoi Old Quarter or in front of Hanoi Opera House
Price Exclusions
  • Transfer from Hanoi to Tuan Chau Pier and back (transfer time approximately 3 hours)
  • Airfares, and Hotel Accommodation
  • Visa to Vietnam
  • Beauty Spa Services and Massage
  • Beverages and Tobacco
  • Tax, tips and other Personal Expenses
  • All other services not clearly mentioned above
  • Surcharge for New Year, Christmas
Price Inclusions
  • Taxes & Service Charges
  • Welcome Cocktail
  • Cruise Itinerary and Program
  • Entrance and Sightseeing Fees
  • In-house English-speaking Tour Guide
  • Luxury Cabins and Suites with A/C
  • Luxury en-suite Bathroom
  • Meals on board during cruise program
  • Tai Chi Session
  • Cooking Class
  • Insurance
  • Kayaking

Questions & Answers (406)

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Asked by Dylan 1 week, 6 days ago

Is al meals breakfast, lunch and dinners part of the costs when we book

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Answered by Mary 1 week, 5 days ago

Dear Dylan, Meals are included in the tour price. There are 4 meals in 2 day/1 night program (01 breakfast, 01 lunch, 01 dinner, 01 brunch) and 7 meals in 3 day/2 night one (2 breakfasts, 2 lunches, 2 dinners, 1 brunch). Regards, Mary

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Asked by novelcret 2 weeks, 1 day ago

Is there option for Indian foods?

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Answered by Melissa 1 week, 6 days ago

Dear Novelcret, At the moment Capella Cruise does not offer separate Indian food menu. If you prefer a cruise with specialized Indian food menu you can consider Paradise Elegance Cruise: (https://www.halongbaytours.com/cruise/paradise-luxury-elegance.html). Please let me know if you have any questions! Melissa

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Asked by Maria 3 weeks, 4 days ago

Hi, could I please have the menu sent to me as we are allergic to seafood

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Answered by Annie 3 weeks, 3 days ago

Dear Maria, If you cannot take seafood, the cruise organizer will prepare alternative options for you thus please kindly not worry about it. Best regards, Annie (Ms.)

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Asked by Sandra Edkins 4 weeks, 1 day ago

Hi, can you please give me the dimensions of the double bed?

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Answered by Tearis 4 weeks ago

Dear Sandra Edkins, The double bed on Capella Cruise measures 2m*2m2, which is enough space for 2 adults to sleep comfortably throughout the night. If you need more information, please let us know. Kind regards, Tearis

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Asked by Jane OShaughnessy 1 month, 1 week ago

Hello can you arrange limousine transfer from Old Quater at time of booking of not? My daughter is 18y and will be travelling alone to do the 3 day cruise. I need to know her transfers will go smoothly and can be booked at the time of booking cruise. Or do you only organise bus transfer from Opera House? Thankyou

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Answered by Helen 1 month ago

Dear Jane OShaughnessy, We do offer a round-trip shuttle bus with pick-up and drop-off directly at your hotel in the Hanoi Old Quarter area, and you can easily book it on the booking page when making your booking. Should you need more information, feel free to contact us. Regards, Helen

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Asked by KimPhuong Huynh 1 month, 1 week ago

Hello, I was wondering why there are no listed amenities in the Harmony Family Suite? Thank you.

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Answered by Mary 1 month, 1 week ago

Dear KimPhuong Huynh, Please refer to the amenities of Harmony Family Suites below:

  • Private balcony
  • Tables & chairs
  • Wardrobe
  • Air-conditioning
  • Minibar
  • In-house slippers
  • LCD television
  • Bottled Water
  • Hair Dryer
  • In-house phone
  • Electric kettle
  • Ocean-view bathtub with shower
  • Bedding lamps
  • Life jacket
  • Toiletries and Bathroom Amenities
  • Alarm clock
  • Safety box
  • Bathrobes

Regards, Mary

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Asked by Amy 1 month, 2 weeks ago

Hello, can you send me the food & drinks menu please.

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Answered by Tearis 1 month, 2 weeks ago

Dear Amy, We emailed you the food menu (vegetarian and non-vegetarian) and drink menu for your reference. If you need more information, please let us know. Best regards, Tearis

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Asked by Steph barker 1 month, 3 weeks ago

Hello Looking to book this however we are both not a fan of fish. Is there other options to eat on the cruise? Thanks Steph

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Answered by Tearis 1 month, 3 weeks ago

Dear Steph barker, If your group is not a fan of fish, the talented chefs are happy to prepare alternative options for you. Best regards, Tearis

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Asked by Pyit Sone Oo 1 month, 4 weeks ago

Do you have any transport for Arrival > From Sapa to the cruise Departure > From cruise to Hanoi

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Answered by Tearis 1 month, 3 weeks ago

Dear Pyit Sone Oo, The journey from Sapa to the cruise pier is quite long, thus, you may consider taking a night bus or overnight train to Hanoi Train Station. Afterwards, we will arrange a roundtrip transfer Hanoi - Halong - Hanoi by a shared bus (35 USD/person) or by private car (165 USD/2 people). Best regards, Tearis

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Asked by Craig Kerry 2 months ago

Hi, What time would be expect to be back in Hanoi if we paid for the return transfer please? Thanks

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Answered by Tearis 2 months ago

Dear Craig Kerry, Please expect to arrive in Hanoi around 14:30 on the last day. If you need any further information, feel free to ask us. Kind regards, Tearis

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Asked by Jasmine 2 months ago

Hello, how much additional would it cost for a transfer from Hanoi there and back? Thank you

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Answered by Mary 2 months ago

Dear Jasmine, The shuttle bus from Hanoi and back costs $35/person. Pick up and drop off locations are within Hanoi Old Quarter Area. Regards, Mary

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Asked by XIN 2 months, 1 week ago

Hi - we are looking to do 2 day 1 night cruise and my group is size 5. I just want 2 Oasis rooms with 3 people in 1 room and 2 people in another room. Is that allowed?

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Answered by Tearis 2 months, 1 week ago

Dear XIN, Upon your request, we can arrange 2 Oasis Suite, with one including an extra bed to accommodate your group size. Kind regards, Tearis

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Asked by Darren Aguinaldo 2 months, 3 weeks ago

What is the difference between the oasis suite vs. the harmony suite on the capella cruise

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Answered by Annie 2 months, 3 weeks ago

Dear Darren Aguinaldo, Oasis Suite and Harmony Suite have the same design and same size, however, Oasis Suite cabin is located on the first floor while Harmony Suite cabin is located on the second floor so it offers a better view. Best regards, Annie (Ms.)

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Asked by Jacob 2 months, 3 weeks ago

Hi we are looking to do a 3 day 2 night cruise or 2 day 1 night cruise. The dates for the start of the cruise would July 23rd and we have until July 25th. We fly out of Hanoi on the 25th on at 5:20pm(1720). I was wondering if we did the 3 day 2 night cruise would we be rushing to get to our flights on the 25th? Or would it be smarter to do just the 2 day 1 night cruise so we don't have to rush to get to the airport on the 25th?

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Answered by Annie 2 months, 3 weeks ago

Dear Jacob, Please kindly not worry since you will totally have enough time for your flight. We have 2 following options for transfer that you may consider:

- Option 1: Shuttle bus Hanoi - Halong - Hanoi & connecting car to the airport: US$ 90 for 2 persons => You will reach the airport at around 3:00 - 3:30 pm
- Option 2: Shuttle bus Hanoi - Halong & private car Halong - Hanoi airport: US$ 140 for 2 persons => You will reach the airport at around 1:30 - 2:00 pm

Actually, option 1 should be okay, however, if you want to have plenty of time for the flight, you can consider the private car that go straight to the airport as option 2.

I hope to hear from you soon and please let me know if you have any other inquiries.

Best regards,
Annie (Ms.)

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Asked by Thomas 2 months, 3 weeks ago

Is the boat staying at the same place every night or is it changing for the 3 days itinerary ?

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Answered by Cindy 2 months, 3 weeks ago

Dear Thomas, Please be advised Capella Cruise is staying at the same place every night as they use a day boat for the excursion on the 2nd day and the mother boat stays at the overnight area. Should you have other questions, please feel free to let me know. Best regards, Cindy

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Asked by Zoey 3 months ago

Does this cruise itenerary include halong bay?

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Answered by Cindy 3 months ago

Dear Zoey, Please be advised Capella Cruise includes Lan Ha Bay only. Best Regards, Cindy

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Asked by Alice Wignall 3 months ago

Does this cruise have a pick up service from Hanoi?

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Answered by Annie 3 months ago

Dear Alice Wignall, Yes, we do offer transfer service from Hanoi. It costs USD 35/person for bus round trip, or USD 18/person for one way. Best regards, Annie (Ms.)

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Asked by Camilla Sand 3 months, 1 week ago

We are a family of 5 (three kids ages 5, 8 and 10 years ) - but I cannot ask for price/booking for 5 people (e.g. Family Suite) - is this not possible?

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Answered by Annie 3 months, 1 week ago

Dear Camilla Sand, On Capella Cruise we offer Harmony Family Suite which can accommodate 5 people. Should you need further information, feel free to contact us. Best regards, Annie (Ms.)

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Asked by Claudine 3 months, 1 week ago

We are looking and visiting Vietnam in July but have heard it’s the wet season in Ha Long Bay at this time. Do you recommend visiting another time or what is the weather like in July? Thanks

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Answered by Melissa 3 months, 1 week ago

Dear Claudine, While July is technically part of the wet season in Ha Long Bay, the weather is usually not too bad, especially in early July. The rainfall tends to increase towards the end of July and into mid-August. Therefore, visiting Ha Long Bay in early -mid July could still be a good option for you. There are not many tourists and the weather is perfect for outdoor activities. Sincerely, Melissa

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Asked by Megan Widdows 3 months, 3 weeks ago

Can you cater for gluten free? What is the difference between the 1 night and 2 night itinerary? Thank you

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Answered by Annie 3 months, 3 weeks ago

Dear Megan Widdows, For 2 night cruise, you will have more time and visit more destinations. Also, the cruise can cater gluten free so please do not worry about it. Best regards, Annie (Ms.)

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Asked by Trang Nguyen 3 months, 3 weeks ago

I want to book a family suite for 5 adults. Your system has booked option for 4 adults only, how can I book for 5 adults total? Please be advised Thank you

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Answered by Mary 3 months, 3 weeks ago

Dear Trang Nguyen, We can help you book the room manually. We sent you an email for better assistance. Regards, Mary

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Asked by Aimee 4 months ago

Is this cruise accomodating for a family of 6, 2 adults and 4 children/ ages 5,5,7,9? What room options? Would we need 2 suites? How welcome are children? 😂

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Answered by Annie 4 months ago

Dear Aimee, Yes, Capella Cruise is very children-friendly. Your family can take a Harmony Family Suite cabin. Or if you want to be more comfortable, please consider 2 Oasis Suite or Harmony Suite cabins connecting. Best regards, Annie (Ms.)

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Asked by alberto lederman 4 months ago

I will like to know more detail about the 1 nigh and. 2 night intinerary. best. activities and diference. of places that we will reach

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Answered by Cindy 4 months ago

Dear Alberto Lederman, If you take a 2 night cruise, you will have time to do cycling on Cat Ba island, relaxing at the beach or go kayaking around. I have sent the itinerary for your reference. Best regards, Cindy

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Asked by una hsu 4 months, 1 week ago

Could you please arrange for us to be dropped off at the Lotte Hotel after the tour?

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Answered by Annie 4 months, 1 week ago

Dear Una Hsu, I am sorry that your hotel address is located outside of the Old Quarter thus our bus cannot drop you off there. We will drop you off at our office and you can take a taxi to your hotel from there. I hope it is fine with you. Best regards, Annie (Ms.)

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Asked by Tessa Meijer 4 months, 2 weeks ago

Hi, what is the pick up time of te shuttle bus at Hanoi Opera House? Kind regards

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Answered by Cindy 4 months, 2 weeks ago

Dear Tessa Meijer, The pick up time at Hanoi Opera House will be between 8.15- 8.30am. Should you have other questions, please feel free to contact us. Best regards, Cindy

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Asked by Sabrina Yu 4 months, 3 weeks ago

What is surcharge amount during Lunar New Year (1/29)?

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Answered by Cindy 4 months, 3 weeks ago

Dear Sabrina Yu, Please be advised Capella Cruise have waived the surcharge for Lunar New Year so you just have to pay the cruise's fare and transfers. Should you have other questions, please do not hesitate to contact me. Best regards, Cindy

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Asked by Megan 5 months ago

On the last day can you confirm if the trip ends back at Tuan Chau Marina at 11am or 11pm, the description is abit confusing.

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Answered by Mary 4 months, 4 weeks ago

Dear Megan, The cruise ends at around 11:00 am. If you need more information, feel free to contact us. Regards, Mary

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Asked by Renato Pin 5 months ago

I would like to confirm if you have the shuttle Hanoi Old Quarter -> Ha Long Bay and Ha Long Bay -> Hanoi Airport. How much it will cost for 2 persons, and how can I book it?

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Answered by Cindy 4 months, 4 weeks ago

Dear Renato Pin, We have option for the shuttle bus below:

- USD 35 for 2 persons for bus Hanoi to Halong
- USD 55 for 2 persons for bus Halong - Hanoi + a connecting car to Hanoi airport (arriving there around 3.00pm)

Please let me know your travel date to check availability and help you to book it.

Best regards,
Cindy

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Asked by Moritz 5 months ago

Hi, is it possible to transfer to Hanoi Airport (Noi Bai International) after the cruise (2D1N)? How much does the transfer cost for 2 people and what time do you reach the airport approximately? Thanks.

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Answered by Annie 5 months ago

Dear Moritz, We have 2 following options for the airport drop-off transfer: 

- Shuttle bus Halong - Hanoi & connecting car to the airport: US$ 55 for 2 persons => You will reach the airport at around 3:00 - 3:30 pm
- Private car Halong - Hanoi airport: US$ 110 for 2 persons => You will reach the airport at around 1:30 - 2:00 pm

I hope to hear from you soon and please let me know if you have any other inquiries.

Best regards,
Annie (Ms.)

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Asked by Jill Mouat 5 months ago

2 night cruise starting 26 April.2025. What is departure time

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Answered by Annie 5 months ago

Dear Jill Mouat, I am sorry that Capella Cruise is fully booked already and at the moment we are available for 2 days 1 night excursion on your travel date only. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

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Asked by Chieu Pham 5 months ago

How many bathrooms does the Harmony Family Suite have?

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Answered by Annie 5 months ago

Dear Chieu Pham, The Harmony Family Suite cabin has 1 bathroom only. If you want to be more comfortable, please kindly consider 2 Oasis Suite connecting, or 2 Harmony Suite connecting. Best regards, Annie (Ms.)

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Asked by Olga 5 months, 2 weeks ago

Hallo, we are thinking of going for a 3D2N cruise. Is Squid-fishing possible and included as an activity? That’s about kayaking? Many thanks!

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Answered by Annie 5 months, 2 weeks ago

Dear Olga, Yes, the cruise does offer squid fishing and kayaking. Best regards, Annie (Ms.)

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Asked by Ariane O. 5 months, 2 weeks ago

Are the balconies on the boat fully opened? I see the bars but is there glass between the bars? I have a toddler and I'm concerned about safety.

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Answered by Annie 5 months, 2 weeks ago

Dear Ariane, All the balconies on the cruise cruise are designed to be safe, which is examined by Halongbay Board Management. However, you will still need to keep an eye on your children. Thank you for your understanding! Best regards, Annie (Ms.)

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Asked by ching 5 months, 2 weeks ago

I would like to ask if this itinerary includes hang sung sot and Luon cave? Can you provide a detailed itinerary? Thank you.

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Answered by Annie 5 months, 2 weeks ago

Dear Ching I am sorry that Capella Cruise visits Lan Ha Bay so it does not include Sung Sot Cave and Luon Cave. I sent detailed itinerary to you. If you prefer these destinations, we can suggest you other cruises accordingly thus please just let me know. Best regards, Annie (Ms.)

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Asked by Sarah 5 months, 3 weeks ago

Hi there. If we require transportation from Ninh Binh to Halong, is this possible? Are there any shuttles or will it be private transfer? Thank you!

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Answered by Annie 5 months, 3 weeks ago

Dear Sarah, Yes, we do offer shuttle bus Ninh Binh - Halong at US$ 19/person. Best regards, Annie (Ms.)

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Asked by Scott Blaine 5 months, 3 weeks ago

Looking for information 2-3 night cruises in Early January 2024

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Answered by Annie 5 months, 3 weeks ago

Dear Scott Blaine, It costs US$ 895/Oasis Suite for 2 persons for 3 days 2 nights or US$ 1310 for 4 days 3 nights. Please consider and let me know if you have any other inquiries. Best regards, Annie (Ms.)

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Asked by Jason 5 months, 4 weeks ago

Is 27/12 still available for 2 rooms(4adults +3 kids)

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Answered by Cindy 5 months, 4 weeks ago

Dear Jason, On 27 Dec, we have only 1 Sky Suite left so I sent you an alternative via mail. Please let me know if that works. Best regards, Cindy

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Asked by Diana 6 months ago

Hello - I'm looking to book the cruise for 27/11/2024, but it looks like it will rain. Will you still go out on the cruise if there is rain? Also, do you pass by Ha Long Bay?

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Answered by Annie 6 months ago

Dear Diana, Yes, the cruise will still run when it rains. Capella Cruise's pier is in Halong so you will pass by Halong Bay when you are on the way to the main boat. Best regards, Annie (Ms.)

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Asked by Palak 6 months ago

We are pure vegetarians & don't eat eggs also. Would you be able to provide us a good vegetarian meal spread?

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Answered by Annie 6 months ago

Dear Palak, Yes, Capella Cruise surely offers vegetarian meals. Pease let me know if you have any other inquiries. Best regards, Annie (Ms.)

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Asked by giri.dave 6 months, 1 week ago

May i know the cost of a 5 year old for early bird offer because it only says per person does not indicate any thing about kids or the extra charges ?

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Answered by Cindy 6 months, 1 week ago

Dear Giri, Please be advised a child from 5 years old will be charged 75% of the adult's rate so the price will be USD 550 for 2 adults + 1 child (excluding transfers). Best regards, Cindy

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Asked by giri 6 months, 1 week ago

which rooms is provided in Early bird option and what services are included

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Answered by Cindy 6 months, 1 week ago

Dear Giri, Please be advised the room for Early bird promotion is Oasis Suite. The price includes a room with private bathroom, all meals on board, entrance fee, welcome drinks, activities such as kayaking, tai chi, squid fishing. Should you have any further questions, please do not hesitate to contact us. Best regards, Cindy

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Asked by Annie 6 months, 1 week ago

Hi, can we book the oasis suite for 2 adults & 2 children? Is there a double and 2 twin size bed?

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Answered by Cindy 6 months, 1 week ago

Dear Annie, Please be advised that Capella Cruise charges 75% per child from 4 to 11 years old so if your children are between those ages, please take 2 adjoining oasis suites for more comfort as the price is the same. The room is set up with 1 double bed or two single beds. Best regards, Cindy

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Asked by Dave 6 months, 2 weeks ago

Hi , I would like to ask if we can be picked up from Yen Tu

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Answered by Cindy 6 months, 2 weeks ago

Dear Dave, From Yen Tu you will need a private car and we can arrange it for you for USD 40 for 2 persons. Should you have other questions, please feel free to contact us. Best regards, Cindy

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Asked by Yi hsuan Huang 6 months, 2 weeks ago

Hi,if we go there at December ,will floating ocean pool be open?

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Answered by Tearis 6 months, 2 weeks ago

Dear Yi hsuan Huang, Yes, the Oasis Pool on Capella Cruise is open all year around and look forward to welcoming you in December. Sincerely, Tearis

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Asked by BAC 6 months, 2 weeks ago

Hi, We are a family of three (3 Adults) and we would like to stay in one room. Is this possible? If so, which is the most economic / comfortable one? Will you be able to add an extra bed for the third Adult? Thanks!

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Answered by Melissa 6 months, 2 weeks ago

Dear Mr. Chaudhry, I confirm that we can add extra bed for whichever room type. The most economic one is then oasis suite. I look forward to hearing from you! Best regards, Melissa 

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Asked by Cathy Chin 6 months, 2 weeks ago

I have not received your email, kindly resend, thanks

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Answered by Cindy 6 months, 2 weeks ago

Dear Cathy Chin, I resent you an email. Please check it and let us know if you need more information. Regards, Cindy

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Asked by Cathy Chin 6 months, 2 weeks ago

Hi, I would like to book 3 pax with extra bed in Sky Suite for 2D1N on 10-11 Dec as in the Q&A, please let me know the process. We will be staying at Shining Centre Hotel & Spa, can you pick us from hotel?

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Answered by Cindy 6 months, 2 weeks ago

Dear Cathy Chin, Our bus can pick you up at Shining Centre Hotel & Spa between 8.00 - 8.30am. I sent you the offer via email. Looking forward to hearing from you soon. Regards, Cindy

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Asked by Cathy Chin 6 months, 3 weeks ago

May I know how much is it for 3 pax with extra bed in Sky Suite for 2D1N on 10-11 Dec?

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Answered by Cindy 6 months, 3 weeks ago

Dear Cathy Chin, The price is USD 740 for a Sky Suite with extra bed for 3 pax excluding transfers (USD 35/person/bus Hanoi - Halong - Hanoi). At the moment, it is still available for 10 - 11 Dec so please let me know if you wish to book it. Best regards, Cindy

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Asked by Cathy Chin 6 months, 3 weeks ago

We are family of 3, we prefer to stay in the same room, which suite we can add an extra bed?

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Answered by Melissa 6 months, 3 weeks ago

Dear Ms. Cathy, You can choose any suite and we can place an extra bed for you. The most economic one is Oasis suite. I look forward to hearing from you. Best regards, Melissa

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Asked by Annalese Grech 6 months, 3 weeks ago

Hi, I would like to book the 2 night 3 day cruise starting on the 31st of December till 2 January. Please can you share the 3 day itinerary.

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Answered by Melissa 6 months, 3 weeks ago

Dear Annalese Grech, I emailed you the 3 day 2 night program for Capella Cruise. Should you have any questions please let me know! Best regards, Melissa

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Asked by Meg 6 months, 3 weeks ago

We are a family of six. one child. Would we be able to book the 5 pax family suite and add a roll away bed?

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Answered by Cindy 6 months, 3 weeks ago

Dear Meg, I am sorry that it is not possible to add a rollaway bed in the Harmony Family Suite. You can consider taking 3 oasis suites with a pair of connecting suites instead. Looking forward to hearing from you soon. Best regards, Cindy

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Asked by Simona Sekulova 7 months ago

Hello, does the cruise offer free tome to hike on the titop island? Thank you

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Answered by Cindy 7 months ago

Dear Simona Sekulova, Please be advised that Capella Cruise does not include Titop island in the itinerary as this cruise goes to Lan Ha Bay, not Halong Bay. To visit Titop island, you can have a look at a few other cruises such as Paradise Elegance, Ambassador Cruise, Indochine Premium, Hermes Cruise... Best regards, Cindy

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Asked by Fey B 7 months, 1 week ago

Hi there, just checking if you have a day tour option? Tks

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Answered by Cindy 7 months, 1 week ago

Dear Fey B, For day cruise we currently have the following join group tour:

1. Phoenix Day Cruise: USD 58/person - 6 hour cruising - bus round trip included
2. Amethyst Day Cruise: USD 62/person - 7 hour cruising - $30/person/bus round trip
3. La Casta Day Cruise: USD 70/person - 8 hour cruising + $30/person bus round trip 
4. Ambassador Day Cruise: USD 69/person - 6 hour cruising + $30/person bus round trip
5. JadeSails Cruise: USD 98/person - 8 hour cruising -  free bus round trip

Please consider and let me know if you are interested in any of these trips?

Best regards,
Cindy

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Asked by Bradley C Durkin 7 months, 1 week ago

Hi, we are looking to do the 3 day cruise around the 8th January 2025. Has the recent typhoon in the area affected the cruise. Please confirm

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Answered by Cindy 7 months, 1 week ago

Dear Bradkey C Durkin, Please be advised that with our best effort, the cruises have returned to operation just a few days after the typhoon and now they are still running well so please no worries. Best regards, Cindy

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Asked by Sylvia Conway 7 months, 2 weeks ago

Hello, I have an intolerance to eating shellfish, is an alternative menu offered? I can eat fish

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Answered by Cindy 7 months, 2 weeks ago

Dear Sylvia Conway, The cruise will surely have alternative food options to accommodate your needs, please no worries at all. Regards, Cindy

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Asked by Laura 7 months, 2 weeks ago

Hi there, does this cruise stop at the floating village - Cua Van Fishing Village? Thanks

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Answered by Phoebe 7 months, 2 weeks ago

Dear Laura, Unfortunately, this cruise does not visit Cua Van Fishing Village. I have emailed you the detailed itinerary of Capella Cruise for your reference. Should you have any further questions, please do not hesitate to contact us. Phoebe

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Asked by arausha lekhayananda 7 months, 2 weeks ago

How much for pickup shuttle both ways from Hanoi ?

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Answered by Cindy 7 months, 2 weeks ago

Dear Arausha, Our shuttle bus costs USD 35 per person for both ways from Hanoi. Best regards, Cindy

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Asked by Sidsel Klemensen 7 months, 3 weeks ago

Hi do you have glutenfree options on your menu?

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Answered by Cindy 7 months, 3 weeks ago

Dear Sidsel Klemensen, The cruise can cater to your food requirements for gluten free so please no worries. When we confirm your booking, we will make a note with the cruise to request that. Best regards, Cindy

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Asked by Tiffany Gonzales 7 months, 3 weeks ago

Hi! For early bird promotion, up to when is this promotion running? What are the cancellation conditions for this promotion? We will be staying in a property in Hoàn Kiếm. If we request for land transfer, how much will it be per person? Thanks!

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Answered by Quan 7 months, 3 weeks ago

Dear Tiffany, I would like to inform you that our promotion period is currently running until December 31st, 2024. The Oasis suite is available for 400 USD/ cabin for 2 adults and 35 USD/ person for shuttle bus round trip. Our change and cancellation policy are as follows:

  • More than 30 days prior to check-in: free of charge.
  • From 30 to 11 days prior to check-in: 15% of total rates.
  • From 10 to 7 days prior to check in: 30% of total rates.
  • Less than 7 days prior to check-in: 100% of total rates.
  • No-Show: 100% of total rates.

Best regards,
Quan

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Asked by sveta 7 months, 3 weeks ago

hi! may I check regarding menu please

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Answered by Mary 7 months, 3 weeks ago

Dear Sveta, We have sent you the menu for your reference. Regards, Mary

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Asked by Sanchi N 8 months ago

What is the menu like for 3D 2N cruise? Also, is vegetarian option available?

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Answered by Mary 8 months ago

Dear Sanchi N, We have emailed you the menu for your reference. The vegetarian options are available onboard. Regards, Mary

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Asked by Alma V Andaya 8 months ago

How much is i will not avail of any activities? I just wany to stay at the cruise.

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Answered by Cindy 8 months ago

Dear Alma V Andaya, Please be advised that the price is still the same even though you do not do activities as it is included in the package already. Best regards, Cindy

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Asked by Michelle 8 months ago

For early promotion, what kind of room will I get? And can I arrange a private car transfer for 3 pax?

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Answered by Cindy 8 months ago

Dear Michelle, Our early bird promotion is applied for the Oasis Suite, the one on the 1st deck of the boat. I can arrange a private MPV transfer for 3 pax and its price is USD 180 for two ways with pick up and drop off from your hotel in Hanoi Old Quarter. Best regards, Cindy

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Asked by Suzanne Morgan 8 months ago

So sorry to hear of the terrible weather you have experienced in the past few days. Is your vessel ok and able to operate following Typhoon Yagi? We are due to cruise with you from Wednesday 25th September.

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Answered by Cindy 8 months ago

Dear Suzanne, Thank you very much for your thoughtfulness! Luckily Capella Cruise still stays safe after Typhoon Yaghi and it will be sailing again in a couple of days so your trip will still operate as scheduled for 25 September. Best regards, Cindy

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Asked by Sarita Rai 8 months ago

Is it possible for 1 person on Early Bird Promotion

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Answered by Cindy 8 months ago

Dear Sarita Rai, For 1 person to take your own room on Capella Cruise, our offer is USD 360 excluding transfers. Should you have other questions, please feel free to contact us. Best Regards, Cindy

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Asked by Miftahus Sadat 8 months, 1 week ago

I want to book your cruise, in this case, let me know which hotel will be convenient

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Answered by Cindy 8 months, 1 week ago

Dear Miftahus Sadat, Please be advised that our bus can pick you up at any hotel in Hanoi Old Quarter so you can book a hotel within Hoan Kiem Lake for the most convenience. Best regards,
Cindy

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Asked by Karan Kotecha 8 months, 1 week ago

Do you provide vegetarian option for all meal

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Answered by Cindy 8 months, 1 week ago

Dear Karan, Yes, the cruise can provide vegetarian options for all meals. Best regards, Cindy

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Asked by Jaye Vaughan-Davies 8 months, 2 weeks ago

we are looking at the 3 day 2 night cruise. the itinerary only shows the 2 day and 1 night options. can you please advice what the 3 day cruise would be?

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Answered by Cindy 8 months, 1 week ago

Dear Jaye, Please check the full 3D2N itinerary of Capella Cruise via email for your reference. Best regards, Cindy

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Asked by Lyneth CHANG 8 months, 2 weeks ago

I'm traveling with a 2.5 years old and a baby 10 months old. Can they join any of the activities? If not... is 2D1N enough? Do we need to buy seat for the kids for car transportation or just buy for 2 adults?

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Answered by Bonnie 8 months, 2 weeks ago

Dear Lyneth Chang, With your two babies, I suggest you should do only 2 day and 1 night trip as the 3 day trip uses a day boat for the 2nd day and it will not be suitable for your babies. If the 2.5 years old kid uses a separate seat, you will need to pay for that seat as well. The 10 months old baby will share the seat with you. Besides, the cruise only offers free of charge for 1 kid under 5 years old per room so the 2.5 years old baby will be charged 30% of one adult rate. Best regards, Bonnie

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Asked by Sandipta Das 8 months, 2 weeks ago

Landing Haiphong airport at 10:15 , can pickup be arranged? Also does the cruise have vegetarian options? Drop back to Hanoi possible as well?

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Answered by Cindy 8 months, 2 weeks ago

Dear Sandipta Das, We can arrange a private car to pick you up from Hai Phong airport at 10.15 to Halong. Its price is USD 45 for 2 persons. And our bus can drop you back to Hanoi at a cost of USD 35 for 2 persons. Capella Cruise has vegetarian options for sure. Best regards, Cindy

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Asked by Pam Nguyen 8 months, 2 weeks ago

Hi, if I book a private car for pick at Intercontinental Hanoi Westlake, can you tell me what time the pick will be? Also, would it be possible to get transportation back from Ha Long Bay to Hanoi airport afterwards? Thank you for your time.

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Answered by Cindy 8 months, 2 weeks ago

Dear Pam Nguyen, The pick up time will be at 8.30am from Intercontinental Hanoi Westlake to Halong. If you want to get back from Halong Bay to Hanoi airport afterward, the extra charge is USD 20. Should you have other questions, please feel free to let me know. Best regards, Cindy

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Asked by Breanna Topal 8 months, 2 weeks ago

Do you offer transportation round trip from Hanoi Airport?

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Answered by Bonnie 8 months, 2 weeks ago

Dear Breanna Topal, We can help arrange private transportation for you from and to Hanoi Airport. Please feel free to share the number of guests, flight details and cruise length you prefer so we will send you our best offer for cruise with transfers. Best regards, Bonnie (Ms.)

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Asked by Eizo Yamanaka 8 months, 3 weeks ago

We would like to make a reservation of Capella cruise in November. We will be staying at the InterContinental Hanoi Landmark72 Hotel in Hanoi the day before. Could I have the option of limousine bus transportation?

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Answered by Cindy 8 months, 3 weeks ago

Dear Eizo, Please be advised that our bus does not pick up from  the InterContinental Hanoi Landmark72 Hotel so please take a taxi to our office at 72 Hang Trong to get picked up or you can take a private car instead. Best regards, Cindy

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Asked by Georgia 8 months, 3 weeks ago

Hi, do you have karaoke on board and is it free of charge?

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Answered by Cindy 8 months, 3 weeks ago

Dear Georgia, Capella Cruise does have a karaoke room on board and it's chargeable: VND 1000,000 for one hour and VND 1,800,000 for 2 hours including a complimentary fresh fruit plate. Best regards, Cindy

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Asked by evette 9 months ago

Do you offer a city shuttle service option?

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Answered by Cindy 9 months ago

Dear Evette, Yes, we do offer bus from Hanoi city to Halong and back and its price is USD 35/person for round trip. Best regards, Cindy

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Asked by Tracy Thomson 9 months ago

Hi - I am travelling with 2 friends (3 of us altogether) and one of us can only do the 1 night / 2 day cruise and the others want to do the 2 night/ 3 day cruise - can we make this work and all be on the same boat or do you operate separate boats for the 1 night and 2 night cruises?

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Answered by Bonnie 9 months ago

Dear Tracy Thomson, It is very interesting to have 2 friends traveling together with different cruise lengths. You will still be in the same boat on the first day until the breakfast of the second day. Guests who take 3D2N will be transferred to a day boat on the second day to go further to the bay while the 2D1N guests will have activities on/near the main boat and come back to the pier for disembarkation. Please feel free to share with me your travel date and any questions you have so we will assist you in booking the cruise. Best regards, Bonnie (Ms.)

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Asked by Bailey 9 months ago

We are a family of four adults, how much does it cost for the shuttle service from Hanoi old town?

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Answered by Cindy 9 months ago

Dear Kenny, Please be advised that our shuttle service costs USD 18/person for one way from Hanoi to Halong and USD 35/person for round trip. Best regards, Cindy

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Asked by Jun 9 months ago

What is the difference between the Oasis, Harmony, and Sky suites?

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Answered by Cindy 9 months ago

Dear Jun, Please be advised that the only difference between the 3 room types is the location. Oasis is on the 1st floor, Harmony is on the 2nd floor and Sky Suite is on the 3rd floor. Other things are similar. Best regards, Cindy

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Asked by Trish 9 months, 1 week ago

Can the bed in the sky terrace room be split into two? or Can a rollaway be brought in?

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Answered by Cindy 9 months, 1 week ago

Dear Trish, Please be advised that the bed in the sky terrace room is one fixed double bed. A rollaway bed can be placed in the room with an extra fee. Best regards, Cindy

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Asked by Quynh Nguyen 9 months, 2 weeks ago

Is the Free 60' foot/body massage offer for onboard spa or a local spa in Hanoi? Where is this redeemable? Thanks

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Answered by Bonnie 9 months, 2 weeks ago

Dear Ms Quynh, The massage is for a reputable spa in Hanoi, we will send you the spa voucher upon sending cruise booking confirmation with all details about the spa so you can use the information in that voucher to make spa reservations. Best regards, Bonnie (Ms.)

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Asked by Jack McRae 9 months, 2 weeks ago

What is the difference between the Oasis and Harmony suites?

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Answered by Mary 9 months, 2 weeks ago

Dear Jack McRae, Oasis Suites are on the 1st deck while Harmony Suites are on the 2nd deck. Both types have a private balcony and ensuite bathroom with tub. Should you need more information, feel free to ask us. Regards, Mary

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Asked by Jo G 9 months, 2 weeks ago

Hello, We are two families interested in visiting Vietnam in July 2025 so are planning now. We are interested in booking a cruise with you. We each have three children (aged 24/22/18 and 31/28/18). We are concerned with the menu as we have some people who love seafood, some who don’t eat seafood or fish and our daughter is severely allergic to shellfish. Is it possible to see a menu? Do you serve other options food wise apart from seafood? What kind of drinks are available on board? Are drinks included? Could you possibly please send me a drinks and food menu? I look forward to hearing from you.

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Answered by Bonnie 9 months, 2 weeks ago

Dear Jo G, Thank you very much for contacting us. I already sent you the food and drink menus of the cruise via email. Drinks are not included. Please feel free to let me know if you have any questions or need more information. Best regards, Bonnie (Ms.)

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Asked by Gia Singh 9 months, 4 weeks ago

Hi there would it be possible to get picked up at the airport in Hanoi? We are arriving at 2pm on the afternoon that we’d like to begin a stay with you - thank you

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Answered by Annie 9 months, 4 weeks ago

Dear Gia Singh, I am sorry that all the cruise trips start at around 11:30 - 12:00 thus you cannot take the trip on the same day. We suggest you stay in Hanoi for one night and take the cruise trip the following days. We offer shuttle buses that pick you up at any hotel located in the Old Quarter so it will be very convenient. Should you need further information, please contact us. Regards, Annie (Ms.)
 

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Asked by Sarah Anderson 10 months ago

Hi, Are there any other differences or exclusions with the early bird promotion offer? E.g. does it still include food and kayak?

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Answered by Annie 10 months ago

Dear Sarah Anderson, Yes, the itinerary and conditions (inclusions, exclusions) are totally the same for the early bird promotion. Best regards, Annie (Ms.)

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Asked by Yoshiko 10 months ago

Hi. We will stay on the cruise for 2 nights and return to the hotel in Hanoi. What exact time will we get back there? 

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Answered by Tearis 10 months ago

Dear Yoshiko, You will arrive back in Hanoi around 2:30 - 3:00 pm. The time can vary due to factors such as the disembarking of the boat, the weather, and the traffic situation. Should you have any questions, don’t hesitate to contact us. Tearis

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Asked by Yoo Jong Hwan 10 months, 2 weeks ago

I will stay at the Oakwood Residencein Hanoi. Do you provide the pick-up service? Any shuttle bus?

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Answered by Bonnie 10 months, 2 weeks ago

Dear Yoo Jong Hwan, Our shuttle bus can only pick-up and drop-off in Hanoi Old Quarter but we will also make an exception to pick-up from Oakwood Residencein Hanoi. Should you need further assistance, please feel free to ask. Best regards, Bonnie (Ms.)

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Asked by Sally Policaro 10 months, 2 weeks ago

Could you please email me the menu, just a bit concerned as I don't eat much seafood. Also, is there time om the final morning for a shower after the morning activities prior to disembarkation. Thanks

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Answered by Mary 10 months, 2 weeks ago

Dear Sally Policar, We did email you the menu for Capella cruise. After activities on the last day, you have time to prepare luggage and check out from 9:00 - 9:30 am. So you may have a quick shower during this time. Regards, Mary

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Asked by RAM KUMAR 10 months, 3 weeks ago

Please confirm the timings

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Answered by Bonnie 10 months, 2 weeks ago

Dear RAM KUMAR, We already sent the detailed itinerary to your mail. Please check and let us know if you need further information. Regards, Bonnie (Ms.)

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Asked by Maria Papadopoulos 10 months, 3 weeks ago

Hi. Where does the overnight cruise depart from? Does the cruise visit a floating village?

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Answered by Mary 10 months, 3 weeks ago

Dear Maria Papadopoulos, Capella Cruise departs from Tuan Chau Pier. You will need to gather at No. 20B, Tuan Chau Pier for the check in and be transferred by tender boat to the main vessel. The cruise does not visit a floating fishing village but you will explore Viet Hai Village - a small but peaceful village nestled in jungles on Cat Ba Island if you book 3 day/2 night trip. Should you need further information, feel free to contact us. Regards, Mary

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Asked by Aisha 10 months, 4 weeks ago

Hello. Do all room types have private balconies? Thank you so much. 
 

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Answered by Tearis 10 months, 4 weeks ago

Dear Mr. Aisha, Yes, private balconies are available in all room types of Capella cruise. Regards,
 

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Asked by akiko 10 months, 4 weeks ago

I'm thinking about going on a family trip. Can four people stay in the Sky Suite? 2 adults and 2 children(3years,7years) I am looking forward to hearing from you soon.

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Answered by Mary 10 months, 4 weeks ago

Dear Akiko, Your family can stay in the Sky Suite. We have checked the availability and emailed you about the booking process. Please let us know if you need more information. Regards, Mary

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Asked by Astrid Perdriau 11 months ago

Is there suitable accommodation available for families in Halong Bay convenient to the pier?

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Answered by Annie 11 months ago

Dear Astrid Perdriau, Capella Cruise departs from Tuan Chau Marina and you can book a hotel in this area, or in Bai Chay, which is only around 20-minute drive to the pier. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

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Asked by Luca Kovács 11 months ago

Is Wifi available on this cruise?

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Answered by Tearis 11 months ago

Dear Mr. Luca, Wifi is available on the Capella cruise. However, its signal may be affected by the remote location and the weather conditions. Regards, Tearis

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Asked by Muhammad Khan 11 months ago

How long does the transfer boat take from the pier to the main boat?

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Answered by Tearis 11 months ago

Dear Mr. Muhammad, The transfer boat takes about 30-45 minutes from the pier to the Capella Cruise. Regards, Tearis

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Asked by Nattaya 11 months ago

Hello, If we would like to go straight to airport after finishing the cruise to take the flight home, can you let us know the price of private taxi (4 passengers) to go to Hanoi airport? And what time would we expect to arrive at the airport?

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Answered by Annie 11 months ago

Dear Nattaya, We offer private MPV car for group of 4 at US$ 110 from Halong to Noi Bai Airport and you will reach the airport at around 14:00 - 14:30. Regards, Annie (Ms.)

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Asked by Linda 11 months, 1 week ago

Hi, could you please send me your food and drinks menu? Thanks

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Answered by Annie 11 months, 1 week ago

Dear Linda, I have sent the menu to your mail. Please check and let me know if you need more information. Regards, Annie (Ms.)

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Asked by Shehani Kalapuge 11 months, 1 week ago

Hello, we are planning to take the cruise on June 18-19. What will happen if it rains?

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Answered by Bonnie 11 months, 1 week ago

Dear Shehani Kalapuge, In case the weather is too bad for sail, the port authorities will have an announcement to all cruise organizers. 
- Cancellation by the cruise for reasons related to a situation of force majeure, such as government restriction or regulation, health, natural disasters, acts of God, etc., customers will be refunded the amount depending on circumstances. If the tour has yet to take place, full refund will be made. If the tour is ongoing, partial refund will be made.

- No refunds or exchanges can be made while the tour is ongoing and the customer decides to opt out. If you do not use any of the service, no compensation will be given for the unused portion of the tour.

Should you need further assistance, please do not hesitate to contact us.

Best regards,

Bonnie (Ms.)

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Asked by Nathalie Barnea 11 months, 2 weeks ago

hi, i would like to know the price for transfer from Hanoi center to Ha long bay and back to Hanoi airport for me and my son. thank you

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Answered by Annie 11 months, 1 week ago

Dear Nathalie Barnea, We have 3 options for the transfer as follows:

- Shuttle bus Hanoi - Halong - Hanoi & connecting car to Hanoi airport: US$ 85 for 2 persons => You will reach the airport at around 15:00 - 15:30
- Shuttle bus Hanoi - Halong & private car Halong - Hanoi airport: US$ 135 for 2 persons => You will reach the airport at around 14:00 - 14:30
- Private car Hanoi - Halong - Hanoi airport: US$ 185 for 2 persons => You will reach the airport at around 14:00 - 14:30

I hope to hear from you soon and please let me know if you have any other inquiries.

Best regards,
Annie (Ms.)

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Asked by MUI HUANG 11 months, 2 weeks ago

Is there any extra charge for night squid fishing? If there is an additional charge, how much is it per person?

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Answered by Bonnie 11 months, 2 weeks ago

Dear Mui Huang, Squid fishing is offered without extra charge. Should you need any further assistance, please do not hesitate to contact us. Best regards, Bonnie (Ms.)

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Asked by Gabriela Cabrera 1 year ago

Hello we booked the cruise from the 3rd to the 5th of June and we would like to know if we can book a flight to hoi an on the 5th of June at 5pm, you think we can arrive on time to get that flight?

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Answered by Mary 11 months, 4 weeks ago

Dear Gabriela Cabrera, You have enough time for the flight to Hoi An. After cruise, if you use our bus and a connecting car, you will reach the airport at around 15:00 - 15:30. For more certainty, you can also book a private car directly from Halong to the airport and arrive at around 14:00 - 14:30. Should you need further information, feel free to contact us. Regards, Mary

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Asked by WKW 1 year ago

We are landing at Hanoi at 9am in the morning, and wonder if we could still catch the cruise on the same day? Also what is the check out time on the next day? and will there be shuttle bus back to Hanoi airport?

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Answered by Annie 1 year ago

Dear Kailey, Please note that the check-in time is around 11:30 - 11:45 and it will take around 2,5 hours to transfer from Noi Bai Airport to Halong. Hence, I would recommend you to stay in Hanoi for one night and take the cruise trip the following day. Best regards, Annie (Ms.)

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Asked by Lisa B 1 year ago

Hello, can you confirm accessibility as one of our party walks with crutches, he is fit and able to handle short flights of stairs. Also if we want adjoining or adjacent rooms do we just add to booking notes? Can that be requested?

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Answered by Bonnie 1 year ago

Dear Lisa B, Capella is one of the best choices for guests especially who have difficulties on movement because the cruise has an elevator. Also, there are connecting cabins if you prefer. Should you need further information, feel free to ask us. Best regards, Bonnie (Ms.)

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Asked by Thomas Williams 1 year ago

My wife and I are on a Celebrity cruise that will arrive at 7am on 11/18/2025. We would like to book a cruise with you but the ship is departing the following day at 2:00pm. Will this work based on your usual itinerary.?

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Answered by Bonnie 1 year ago

Dear Thomas Williams, Capella Cruise's itinerary matches your Celebrity cruise time. You can take a taxi to Tuan Chau Marina to start the Halong trip (starting around 11:30AM on the first day and ending at around 11:30AM the following day). Should you need further assistance, please feel free to contact me. Best regards, Bonnie (Ms.)

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Asked by Saloni Choudhary 1 year ago

Hi, We are a group of 4 people interested in your 2D1N stay in Capella. Since we are travelling, we will be having all our luggage with us. So is there a locker or luggage drop off facility provided by you before boarding the cruise? If not then can assistance be arranged for all our luggage can be carried to the cruise?

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Answered by Bonnie 1 year ago

Dear Saloni, If you come back to Hanoi after the cruise trip on a weekday, you can leave your luggage at our office (72 Hang Trong Street, Hanoi Old Quarter) while you are on cruise. Should you need any further assistance, please feel free to let us know. Best regards, Bonnie (Ms.)

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Asked by Aarti Chadda 1 year ago

Hi there Would it be possible for a car to pick us up from our hotel in hanoi and drop us off the next day at the airport? If so, how do we arrange this?

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Answered by Annie 1 year ago

Dear Aarti Chadda, We have following options for the transfer, please kindly consider them as follows:

- Shuttle bus Hanoi - Halong - Hanoi & private car Hanoi - Noi Bai Airport: US$ 80 for 2 persons => You will reach the airport at around 15:00 - 15:30
- Shuttle bus Hanoi - Halong & private car Halong - Noi Bai Airport: US$ 135 for 2 persons => You will reach the airport at around 13:30 - 14:00
- Private car Hanoi - Halong - Noi Bai Airport: US$ 180 for 2 persons => You will reach the airport at around 13:30 - 14:00

I hope to hear from you soon and please let me know if you have any other inquiries.

Best regards,
Annie (Ms.)

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Asked by Alison Robbins 1 year ago

I would like to book the transfer coming from Hanoi Old quarter going there and then is it possible to book going to the airport on the way back?

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Answered by Annie 1 year ago

Dear Alison Robbins, Please note that the bus will return to the Old Quarter thus we will arrange for you a connecting car to the airport at US$ 15 extra. You can reach the airport at around 15:00 - 15:30.

In case you need to get to the airport earlier, please consider a private sedan car at US$ 100 and you will reach the airport at around 13:30 - 14:00. Regards, Annie (Ms.)
 

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Asked by Vasu 1 year ago

Hello Want to book for 2 adults and 1 child Do you provide vegetarian meals Also what could be the best cost with private transfers for Sky terrace suite Need booking for 1 night - 26th April Thanks

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Answered by Mary 1 year ago

Dear Vasu, All cruises can cater vegan meals for you, no worries. The Private MPV costs $180/car for a round trip Hanoi - Halong - Hanoi. Should you need further assistance, feel free to contact us. Regards, Mary.

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Asked by Puneet 1 year ago

I am planning to 1N2D with my wife and 2 year old daugther in the month on May. Which cabin do you suggest.

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Answered by Mary 1 year ago

Dear Puneet, Thank you for contacting us. Capella Cruise is a lovely choice for a summer trip and all the cabins are suitable for a family with kid like yours. Please share more details of your travel plan so we can check the availability for you. Regards, Mary.

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Asked by Kim Shah 1 year, 1 month ago

Hi! I’m planning to book 3N1D with 2 adults & 1 child (11 years old) on 10th of August. Which room type should I book & how much for the whole cruise including shuttle bus from Hà Nội (round trip). Thank you

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Answered by Annie 1 year, 1 month ago

Dear Kim Shah, For your family of 3 people, you can consider an Oasis Suite cabin with an extra bed. It costs US$ 1050/cabin with US$ 35/person for shuttle bus round trip => Total cost: US$ 1155. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

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Asked by Dana 1 year, 1 month ago

Hello - we have two boys who are very fussy with food. What kind of childrens food do you have? Do you have fries at dinner time? Thankyou.

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Answered by Annie 1 year, 1 month ago

Dear Dana, Yes, the cruise may prepare fries or pasta for the children. Should you have further concerns, feel free to ask us. Best regards, Annie (Ms.)

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Asked by Andrew 1 year, 1 month ago

What is the average age for guests?

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Answered by Mary 1 year, 1 month ago

Dear Andrew, Halong cruises welcome guests of all ages. So you may meet passengers of different ages on your trip. Should you need further information, feel free to contact us. Regards, Mary.

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Asked by Sook 1 year, 1 month ago

하노이에서 하롱까지 픽업이 가능한가요? 픽업시 추가되는 금액은 얼마인가요?

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Answered by Bonnie 1 year, 1 month ago

Dear Mr./Mrs. Sook, For Capella Cruise, shuttle bus oneway Hanoi-Halong costs 18 USD/per person. Pick-up from Hanoi Old Quarter area. Should you need further information, please feel free to ask. Best regards, Bonnie (Ms.)
 

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Asked by Ri Dominello 1 year, 1 month ago

Hello, take how long is to get to Halong bay from Hanoi by the bus? And we have plan to go to cruise in June for 3D2N and is that still okay for the weather over there for that month? Thank you

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Answered by Bonnie 1 year, 1 month ago

Dear Ri Dominello, It takes about 2.5hours via expressway from Hanoi to Halong. The weather these days is good for sailing and all cruises are going on as planned. The weather is quite unpredictable this year. However, I can tell you from the last few years that the cruises are not cancelled often due to weather conditions. 
In the worst case, cancellation by the cruise for reasons related to a situation of force majeure, such as government restriction or regulation, health, natural disasters, acts of God, etc., customers will be refunded the amount depending on circumstances. If the tour has yet to take place, a full refund will be made. If the tour is ongoing, partial refund will be made. No refunds or exchanges can be made while the tour is ongoing and the customer decides to opt out. If you do not use any of the service, no compensation will be given for the unused portion of the tour.

Best regards,

Bonnie (Ms.)

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Asked by Bronte Mcintyre 1 year, 1 month ago

Hello, Does your kayaking activity include tours into the surrounding caves or just leisure around the boat? Many thanks!

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Answered by Annie 1 year, 1 month ago

Dear Bronte Mcintyre, For Capella Cruise, you will kayak around the boat. The itinerary includes kayaking at Ao Ech Area and a sampan boat rowed by a local at Dark-Bright Cave. Regards, Annie (Ms.)
 

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Asked by Jennifer 1 year, 1 month ago

Hello, We want to book from 2.4. on for 2 nights and would come with 3 kids (7-Years old, 6-years old and one baby of 10 months) is the family suite with a connecting room so actually two rooms ? Or what would you suggest ? And do you have a kids play room or kids club as I found on some other cruises ?

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Answered by Annie 1 year, 1 month ago

Dear Jennifer,

Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip.

I am sorry that your travel date is the peak season and at the moment, we are available for the following cruise options only:

(1) Essence Grand Cruise: https://www.halongbaytours.com/cruise/la-siesta-superyacht.html.
It is US$ 2320 for 2 Executive Suite with US$ 35/person for shuttle bus round trip.

(2) Indochine Premium Cruise: https://www.halongbaytours.com/cruise/indochine-premium-cruise.html.
The cruise is available for 2 Suite cabin at US$ 1900 with US$ 35/person for shuttle bus round trip.

Can you please consider and let me know your idea on this? I hope to hear from you soon and please let me know if you have any other inquiries.

Best regards,
Annie (Ms.)
 

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Asked by Daniel 1 year, 1 month ago

Is pickup from our Hanoi hotel included?

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Answered by Mary 1 year, 1 month ago

Dear Danie, Thank you for contacting us. The transfer is not included in the room rate. The shuttle bus service costs $35/person/round trip and $18/person/way. The pick-up location is your hotel in Hanoi Old Quarter area. Should you need further assistance, feel free to get back to us. Regards, Mary

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Asked by Charlie 1 year, 1 month ago

To whom who concern I try to set a group of 5 people to go on the 3 dat 2 night cruise My question is 1 - tren tau an toi ( dinner ) do an gi? 2- neu 3 Nagy 2 dem thi Minh se duoc that Quan o dau ? 3- Di hiking Bao hang Dong ( cave ) nao khg? 4- Nuoc ( water ) moi Ngay duoc may bottle Cho moi Nguoi va neu muon them nuoc uong thi Phai mua hay tren se Cho them? Please give us some answer Thank you so much 2-

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Answered by Mary 1 year, 1 month ago

Dear Charlie, Thank you for your questions. Please find our answers below:

1- Dinners are set menus with both seafood and non-seafood dishes cooked in local or fusion style.

2- The 2-night itinerary includes trips to Frog Lagoon, Viet Hai Village, Ba Trai Dao Beach, and Dark-Bright Cave.

3- There is no hiking activity in the program of Capella. You will kayak or take a sampan boat through the Dark - Bright Cave.

4- You will have one bottle of water per person for each night. If you want more drinks, you can purchase it from the bar.

Hope this helps. Please let me know if you have any other inquiries.

Best regards,
Mary
 

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Asked by ASHLEIGH ANSIEWIC 1 year, 1 month ago

HELLO, WE ARE TRAVELLING FOR A 1 NIGHT CRUISE ON APRIL 4. WE ARE 3 ADULTS (PARENTS AND NANNY) AND 3 CHILDREN (5, 5, 2) IS IT POSSIBLE TO GET INTERCONNECTING ROOMS? 1 ROO WITH KING BED, 1 ROOM WITH 3 SINGLES?

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Answered by Mary 1 year, 1 month ago

Dear Ashleigh Ansiewic, Thank you for contacting us. You can consider Harmony Family Suite which includes 1 king-size bed and 3 single beds. Otherwise, you can choose 2 Oasis Suites interconnected with 1 extra bed or 2 Harmony Suites interconnected with 1 extra bed. Should you need further information, please feel free to ask. Regards, Mary

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Asked by Tracy 1 year, 2 months ago
We are a family of 5 (2 adults, 3 kids Ages: 10, 8, 2). Can we share one room - sky family suite? We would like to go March 25, 2024 for 2 days 1 night.
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Answered by Annie 1 year, 2 months ago
Dear Tracy, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. I am sorry that Sky Family Suite is booked out already, can you please consider 2 Harmony Suite. connecting instead? It costs US$ 920 for 2 cabins with US$ 35/person for shuttle bus round trip. As the cruise has very few cabins left, please kindly consider and let me know soon if you want to book it. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Pamela Pham 1 year, 2 months ago
I am planning to do 2 nights. Did you have room with 3 single beds?
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Answered by Cindy 1 year, 2 months ago
Dear Pamela, Thank you for your email! We are so happy to hear from you! You can take an Oasis Suite cabin with 2 single beds + 1 extra bed for 3 persons. May I know which is your travel date? Best regards, Cindy
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Asked by Andrea Free 1 year, 2 months ago
Hello, can you please send me a quote for the Cappella cruise for 3days and 2 nights for 3people all adults for 29th March please. If you can give room options of 2rooms - 1 adult in one room and /adults in the other room and an option to have 3 adults on one room. I am looking at booking over next few days. Thank you Andrea
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Answered by Annie 1 year, 2 months ago
Dear Andrea Free, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Please kindly find our offer for Capella Cruise as follows: (1) Oasis Suite cabin for 1 person: US$ 720. (2) Oasis Suite cabin for 2 persons: US$ 840. (3) Oasis Suite cabin & extra bed for 3 persons: US$ 1155. Please kindly consider and let me know if you need any further information. I hope to hear from you soon! Best regards, Annie (Ms.)
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Asked by Jessica Pok 1 year, 2 months ago
Hi, like to check on the USD195 per pax promo, can we choose the room and cruise we want for this offer? If we have 3 pax, is it we just need to pay USD195x3?
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Answered by Cindy 1 year, 2 months ago
Dear Jessica, Thank you for your email! We are so happy to hear from you! Please be advised that the promotion of USD 195/person is valid until 31 Dec 2023 only so may I know your travel date to check the availability and bring you the best offer? Should you have other questions, please do not hesitate to contact us. Best regards, Cindy
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Asked by Nia 1 year, 2 months ago
Hi, I am planning to go with my family (total 5 adults) on Monday, 17 Jun to Tuesday, 18 Jun, may I get the price for: 2 Ocean Suites (2x2 pax + 1 add. pax) OR 1 Sky Family Suite (4 pax + 1 add. pax)? And the return transfer to Hanoi for 5 of us. On the other hand, may I also know the detail of the itinerary in first day afternoon? Which bay, beach, caves we will be visiting (the name would be great!) Thanks before!
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Answered by Annie 1 year, 2 months ago
Dear Nia, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. If your family has 4 people, you can consider Harmony Family Suite for 5 people for Sky Family Suite for 4 people only. Please kindly find our offer as follows: 02 Oasis Suite & extra bed: US$ 950. Harmony Family Suite: US$ 870. Shuttle bus Hanoi - Halong - Hanoi: US$ 35/person. For the itinerary, I have just sent the detailed itinerary to your mail. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Hannah 1 year, 2 months ago
Hi! We are a family of 4 who would like to book a cruise. We are 2 adults and 2 children, aged 1 and 3. It says that children under 4 are for free but when I add them to the booking the price increases. How can I make a booking with the correct price? Kind regards, Hannah
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Answered by Cindy 1 year, 2 months ago
Dear Hannah, Thank you for your email! We are so happy to hear from you! Please be advised that the cruise only offers free of charge for one child under 4 years old. The 2nd child under 4 years old will be charged subject to each cruise. Can you please let me know your travel date to check the availability and bring you the best offer? Best regards Cindy
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Asked by R.Kondo 1 year, 2 months ago
Hi We want to use the shuttle bus Hanoi - Halong one way, and private car Halong - Noi Bai airport directly. 2 adults 2 kids 10&8 yrs How much is it?
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Answered by Cindy 1 year, 2 months ago
Dear R. Kondo, Thank you for your email! We are so happy to hear from you! Our price for shuttle bus Hanoi - Halong one way + a private car Halong - Noi Bai airport directly is USD 185 for your family. Can you please share with us more details about your trip for me to better assist? Looking forward to hearing from you! Cindy
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Asked by Kartik Nadiger 1 year, 2 months ago
Hi, I have a family of 3, 2 adults and 1 baby (1 year old), I want to book an Oasis room; the max occupancy is listed as 2 adults, I wasn't sure if the baby is allowed in Oasis room or not, can I book an oasis room, or do I need to choose a different room?
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Answered by Lily 1 year, 2 months ago
Dear Kartik, Thank you for your question! Yes, Oasis Room can surely accommodate your family - 2 adults & 1 baby, so kindly no worries! Should you have any further questions, please do not hesitate to contact us! Best regards, Lily
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Asked by Blaise 1 year, 2 months ago
Hi, could you please advise if there will be any changes or additional attractions for the cruise during the night 31 December / 1 January to celebrate new year? Kind regards, Blaise
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Answered by Lily 1 year, 2 months ago
Dear Blaise, Thank you for contacting us! We are very happy to hear from you! Please be advised that if you take a 2D1N on Dec 31 and Jan 1, the surcharge for New Year is applied at USD 75/ person for a gala dinner. Should you have any questions, please do not hesitate to contact us! Best regards, Lily
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Asked by Vedant Chanani 1 year, 2 months ago
Hi, I am planning to do the 2n3d tour starting 8 Dec. However, I have a flight to catch to Da Nang at 4pm on 10 Dec. Is it possible for me to catch the flight if I book the 2n3d package?
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Answered by Lily 1 year, 2 months ago
Dear Vedant, Thank you for contacting us! We are very happy to hear from you! After the cruise on 10 Dec, we can surely arrange a private car for you to get directly from Halong to the Hanoi Airport. The transfer Halong - Hanoi Airport is USD 110/ car/ one way for 2 persons. You will reach the airport at around 3:00 PM and have enough time for your flight, so kindly no worries! We look forward to hearing from you! Best regards, Lily
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Asked by Ben 1 year, 2 months ago
Hello, we have 4 adults and 3 children (4,5 and 7years). Is there still enough room available for the planned 3-day and 2-night trip on Oct 2 or Oct 4? Is it free for children under 5 years old?
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Answered by Cindy 1 year, 2 months ago
Dear Ben, Thank you for your question! We are so happy to hear from you! As I have checked, we still have 2 sky suites on Capella Cruise for 3 days 2 nights from 2-4 October. The 4-year-old child will be free of charge. The 5 years old child shares a bed with parents and will pay 50% of one adult's rate and the 7 years old child can take an extra bed and pay 75% of one adult's rate. So please see the price below: USD 790/sky suite for 2 adults x 2 cabins; USD 195/child 5 years old; USD 295/child 7 years old => Total cost: USD 2070 excluding transfers. For transfer, you can take a private limousine round trip for USD 250 for your group. Should you have any questions, please do not hesitate to contact me. Best regards, Cindy
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Asked by Viraj 1 year, 2 months ago
Hi, 2 questions please: (1) we are pure vegetarian, is vegetarian food available? (2) The battery-operated car to visit the village includes any charges?
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Answered by Lily 1 year, 2 months ago
Dear Viraj, Thank you for your questions! We are very happy to hear from you! (1) Please be advised that all cruises can cater to vegetarian meals on request. (2) Biking and electric cars are both included in the price, so please no worries! Should you have any questions, please do not hesitate to contact us! Best regards, Lily
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Asked by SEUNGOUK CHOI 1 year, 2 months ago
Hello. As I know, this ship has harmony family suite room. Then if request extra bed, 5 adults and 1 child can use this room together. However, in your list, there is no this kind of room. How can I make a reservation for this type's room?
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Answered by Lily 1 year, 2 months ago
Dear Seungouk, Thank you for contacting us and we are very happy to hear from you! Yes, the Harmony Family Suite can accommodate your group so please no worries. May I know your trip dates so we can check availability and proceed with the reservation for you? We look forward to hearing from you! Best regards, Lily
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Asked by Ilana 1 year, 2 months ago
Hi, me and my husband are interested in 2d1n trip. Can we bring our luggage with us? (One big suitcase and one trolley suitcase)
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Answered by Lily 1 year, 2 months ago
Dear Ilana, Thank you for contacting us! It is advisable to travel light and you can leave your luggage at your hotel for comfort. But if you want, you can surely travel with your luggage, so kindly no worries! We look forward to hearing from you! Best regards, Lily
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Asked by Tony Nichol 1 year, 2 months ago
Hi, can you tell us if the price includes transfers? If not, what's the best option of getting to the boat from Hanoi.
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Answered by Lily 1 year, 2 months ago
Dear Tony, Thank you for contacting us! Please be advised that the shuttle bus round trip Hanoi - Halong - Hanoi is USD 35/ person. This is the most common way to get from Hanoi to Halong, so please consider and let us know if you want to book this. Should you have any questions, please do not hesitate to contact us! Best regards, Lily
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Asked by Holly Witterstaetter 1 year, 2 months ago
Hello. We are a family of 6- 2 adults and 4 children. How to we arrange for connecting rooms? We plan to cruise 13/10 3d2n.
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Answered by Lily 1 year, 2 months ago
Dear Holly, Thank you for your questions! We are very happy to hear from you! We can surely help arrange connecting rooms for your family. May I know the kids' ages, so we can check availability and quote you the best price? We look forward to hearing from you! Should you have any questions, please do not hesitate to contact us! Best regards, Lily
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Asked by Glen Ellis 1 year, 2 months ago
Hi Team, My wife and I are looking to do a Ha Long Bay cruise with our 2 children (ages 8 and 10) in January. (1) Is it possible to book a cabin for 4 people?; (2) My eldest son is Celiac and requires a strict Gluten Free diet. Is there food available for my son during the tour? Thank you.
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Answered by Lily 1 year, 2 months ago
Dear Glen, Thank you for contacting us! We are very happy to hear from you! (1) Capella Cruise has the Sky Family Suite that can surely accommodate your family of 4 people. (2) And the cruise can also cater to your son's food restrictions on request, we will note it with them, so kindly no worries! Should you have any further questions, please do not hesitate to contact us! Best regards, Lily
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Asked by Nate Nguyen 1 year, 2 months ago
We are booked to stay with you December 27th-28th. Will the pool, jacuzzi, and water slide be open these dates?
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Answered by Lily 1 year, 2 months ago
Dear Nate Nguyen, Thank you for your question and we are very happy to hear from you! Yes, all the facilities you mentioned are available on Capella Cruise, so kindly no worries. Please be noted that the Oasis pool and jacuzzi is heated in winter, but the waterslide is not really suitable in cold weather. Should you have any questions, please do not hesitate to contact us! Best regards, Lily
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Asked by Su Yi Xiang 1 year, 2 months ago
Hello, I am visiting hanoi on 26 August 2023 and will stay in Hanoi old quarter from 26th-28th, planning to go Halong Bay on 28th till 29th. May I know if Capella Cruise provide transportation from Hanoi Old Quarter to Halong Bay? Or We need to go there on our own?
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Answered by Lily 1 year, 2 months ago
Dear Su Yi Xiang, Thank you for contacting us! Regarding transportation, we do offer a shuttle bus round trip Hanoi - Halong - Hanoi at $35/ person. The bus will pick up and drop off at your hotel in the Hanoi Old Quarter. May I also know how many people will travel so we can check availability for you? Should you have any questions, please let me know at any time! Best regards, Lily
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Asked by Aaron T 1 year, 2 months ago
On Viet Hai Village, we are given option to explore the island on Bicycle and electric car. Will we be operating the buggy ourselves or will be by the staff ?
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Answered by Lily 1 year, 2 months ago
Dear Aaron, Thank you so much for contacting us and we are very happy to hear from you! Regarding your question, the cruise team will arrange electric cars for you on request, so please no worries! Should you have any questions, please do not hesitate to contact us! Best regards, Lily
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Asked by WESLEY IVAN HORSKINS 1 year, 2 months ago
We are a family of five [15, 12, 11 year old children] can we get a family room of four with a roll away bed for the 11 year old child? If so, are we charged more?
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Answered by Lily 1 year, 2 months ago
Dear Wesley, Thank you for contacting us and we are very happy to hear from you! Regarding your request, Capella has connecting cabins and family rooms that can accommodate your family, so please no worries. The price will include a surcharge for an extra bed, your 11-year-old kid will pay an extra charge 75% of adult rate. Please also share with us your trip dates so we can check availability and provide the best options for you! We look forward to hearing from you soon! Best regards, Lily
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Asked by Nicole Ridder 1 year, 2 months ago
Hello! Does the 3 day, 2 night tour stop at Titop Island? I'm having a hard time finding a tour that includes the panorama view from Titop Island as well as includes a visit to Viet Hai village on Cat Ba Island.
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Answered by Lily 1 year, 2 months ago
Dear Nicole, Thank you for your questions and we are so happy to hear from you! I confirm that the 3 days 2 nights itinerary of Capella Cruise visits Viet Hai Village but does not stop at Titop Island. Please see the attached itinerary I have sent to your mail for more information. And we're sorry but there are no cruises that visit both Titop Island and Viet Hai Village. Please let me know if you want to book this cruise and may I also know your trip dates and how many people will travel so we can check availability for you? I look forward to hearing from you soon! Best regards, Lily
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Asked by Alexis 1 year, 2 months ago
Hello! I am a solo traveler and I am looking to come on this cruise around August 16th. The price/per person is higher when booking for 1 person (which is fine) but I want to make sure there won't be any other solo supplemental fees when I arrive? I also wanted to know if this cruise is solo traveler friendly. Thanks!
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Answered by Lily 1 year, 2 months ago
Dear Alexis, Thank you so much for contacting us and we are very happy to hear from you. There won't be any other solo supplement fees and Capella Cruise is solo traveler friendly, so please no worries. Please let me know if you have any further questions! We look forward to hearing from you soon! Best regards, Lily
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Asked by Anh Vo 1 year, 2 months ago
Hi, we have 6 people in our group, 4 adults and 2 kids age 5. The two kids need to stay with 2 adults (so either 1 big room of 4 or 2 connecting room with a double bed in each room). The other 2 adults need 2 single bed in one room. Please let me know what options are available for Capella for 2 days 1 night for July 15 (Saturday night on the boat). If Capella isn't available, can you recommend some other tours?
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Answered by Annie 1 year, 2 months ago
Dear Anh Vo, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Please kindly find our offer for Capella Cruise as follows: Harmony Family (for 4 persons): US$ 700/cabin. Oasis Suite Twin (for 2 persons): US$ 360/cabin. Transfer: US$ 35/person for shuttle bus round trip. => Total cost: US$ 1270. Can you please consider and let me know if you want to go ahead with it? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Dane 1 year, 2 months ago
Hi, do you offer wifi on board and is it included in the price?
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Answered by Lily 1 year, 2 months ago
Dear Dane, Thank you for your inquiry! Yes, Capella Cruise does offer free wifi on board, but please be noted that the connection might be unstable due to the geography of Halong Bay when traveling. Should you have any questions, please do not hesitate to contact us. Best regards, Lily
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Asked by Seung Ah 1 year, 2 months ago
We plan to arrive at the Haiphong airport in the morning at around 10am. Is shuttle bus pickup from there to the port available? If so how much is it?
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Answered by Cindy 1 year, 2 months ago
Dear Seung, Thank you for your inquiry! We are so happy to hear from you! Please be advised the shuttle bus cannot pick you up from Hai Phong airport but we can arrange a private car which costs USD 45 for 2 persons. Can you please let me know if you want to book it? Best regards, Cindy
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Asked by Huang CK 1 year, 2 months ago
Hello, I'm interested in booking the Sky Family Suite (4 pax), but we are a group of 4 adults and 1 child. Will there be additional charges for the child?
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Answered by Lily 1 year, 2 months ago
Dear Huang, Thank you for your inquiry! Regarding your question, can you let me know your kid's age so that I can send you the cost accordingly? I look forward to hearing from you soon and please let me know if you have any further questions. Best regards, Lily
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Asked by Rowan Powell-Corbett 1 year, 2 months ago
Hi, Is it possible to accommodate 5 passengers in a Sky Family Suite - we are 2 adults, 3 children. The youngest child is 4 and would be able to sleep in a crib which I understand can be provided?
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Answered by Cindy 1 year, 2 months ago
Dear Rowan, Thank you for your inquiry! Yes, your family can share a Sky Family Suite with 1 double bed + 2 single beds but I am afraid that the 4-year-old child cannot fit the crib anymore. Can he/she share a bed with you? Please share with me more details about your trip plan for me to better assist you. Best regards, Cindy
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Asked by L 1 year, 2 months ago
Hi We wanted to do three day two night cruise leaving on 21 April - is the Capella cruise operating that date and is there availability? How long is the kayaking activity? Thank you
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Answered by Jennie 1 year, 2 months ago
Dear L, Thank you for your email and question! However, as I have checked, the Capella Cruise is fully booked on 21 April. Instead on 22 April the Harmony Suite is available for a 3 days 2 nights trip. Please advise me if you have a flexible plan and still want to stay on the Capella Cruise and can take the trip 1 day later. If it is inconvenient for you to change the date, may I suggest another option for you as an alternative? Please kindly consider Heritage Binh Chuan Cruise: https://www.halongbaytours.com/cruise/heritage-cruise-binh-chuan.html The Delta suite costs USD 820/ cabin for 2 adults (excluding transfer) For the kayaking activity, the length of time will be around 30 minutes to about 1 hour, depending on your preference. I hope these alternatives work for you. Please advise me how many passengers are in your group so I can arrange accordingly Best regards, Jennie
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Asked by Jane 1 year, 2 months ago
Hello, i get sea sickness. Is the bay very calm? What level is best for sea sickness? Is there a price menu for beverages?
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Answered by Cindy 1 year, 2 months ago
Dear Jane, Thank you for your email! We are so happy to hear from you! Yes, the bay is very calm so please do not worry about sea sickness. You can take the room in the main deck if you are worried about it but for me, it is not much different. I already sent the drink menu to your email. Should you have any questions, please do not hesitate to contact me. Best regards, Cindy
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Asked by Mia 1 year, 2 months ago
Hi There, we are looking to come in around middle of May 2023 is the boat booked out at this time or very quiet? Also, how do we book the shuttle transfers of round trip $35 per person, do we add this to our booking with you? Thankyou.
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Answered by Helen 1 year, 2 months ago
Dear Mia, Thank you for your inquiries Please be advised Capella and other cruises are being booked quite a lot around mid-May as summer is time of vacation for local people. If possible, please avoid the weekend as it will be very crowded. You can book round trip transfers when booking your cruise, no worries. If you have any other questions, feel free to let me know anytime! Best regards Helen
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Asked by Rebecca Housam 1 year, 2 months ago
Hello, do you have any availability for 8&9th April on the Capella Cruise please? We would like to do 2 nights 3 days if possible please? Thank you
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Answered by Annie 1 year, 2 months ago
Dear Ms. Rebecca Housam, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. I am sorry that Capella Cruise will be under renovation from 4-18 April so may I suggest to you other boats? Please kindly consider other following boats: Stellar of the Seas (https://www.halongbaytours.com/cruise/stellar-of-the-seas-cruise.html) - The Junior Suite costs: US$890 for 2 persons and US$35/person for shuttle bus round trip. Heritage Cruise Binh Chuan (https://www.halongbaytours.com/cruise/heritage-cruise-binh-chuan.html) - The Delta Suite cabin costs: US$820 for 2 people and US$35/person for shuttle bus round trip. Orchid Classic cruise (https://www.halongbaytours.com/cruise/orchid-cruise.html) - The Suite Balcony cabin costs: US$750 for 2 people and US$40/person for shuttle bus round trip. Scarlet Pearl Cruise (https://www.halongbaytours.com/cruise/nostalgia-cruise.html) - The Silver Pearl cabin costs: US$680 for 2 people and US$30/person for shuttle bus round trip. Genesis Regal Cruise (https://www.halongbaytours.com/cruise/genesis-luxury-regal-cruise.html) - Cost: US$590/junior suite for 2 persons and US$30/person/bus round trip. May I know the number of passengers in your group? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Rita 1 year, 2 months ago
Hi Sir, I am interested in Capella Cruise, but wonder if we have 4 audlt and 2 kids (one is 10y and the other is 6y), can we still book the family suite or we should book 2 rooms separately? How the child cost? Thank you!
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Answered by Cindy 1 year, 2 months ago
Dear Rita, Thank you for your email! We are so happy to hear from you! For 4 adults + 2 children you can take a harmony family suite with 1 double bed + 3 single beds but I think 2 separate rooms will be more spacious for you. Can you please let me know your travel dates to bring you our best quote accordingly? Best regards, Cindy
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Asked by Shivansh 1 year, 2 months ago
Does Oasis room has private balcony?
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Answered by Hallie 1 year, 2 months ago
Dear Shivansh, Thank you for your email! Yes, the Oasis cabin has a private balcony and bathtub. If you need any further information, please do not hesitate to contact us. Best Regards, Hallie
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Asked by Michaela Jaskova 1 year, 2 months ago
Hi, we want to book Capella for one night 14.3. We are 2 adults and 2 kids. Is it ok to book Sky cabin (regular not the family type). The younger kid sleep with us and older on rollaway bed. What is the price? Is the pool heated? Thank you.
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Answered by Annie 1 year, 2 months ago
Dear Michaela Jaskova, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Yes, the pool on Capella Cruise is a heated one. May I know your children's age so that I can send you the cost accordingly? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Kimberly Serventi 1 year, 2 months ago
Hello. What days does the Capella cruise sail for the 3day/2night cruises? Looking to sail on November 17-19,2023. Do any of the cruises leave on a Friday?
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Answered by Melissa 1 year, 2 months ago
Dear Kimberly, Thank you for your inquiry and I confirm that Capella Cruise has a daily departure. Should you need any further information please do not hesitate to contact us! Melissa
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Asked by Vanessa 1 year, 2 months ago
Hi. How much is the transfer from/to Hanói for this Capella cruise for 4 people? I would like to know the price for prívate transfer and also the shared shuttle price. Thanks
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Answered by Annie 1 year, 2 months ago
Dear Ms. Vanessa, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. We offer the transfer for Capella Cruise as followed: Shuttle bus - US$ 35/person/round trip. Private MPV car - US$ 180 for 2 days 1 night trip round trip. Private minivan car: US$ 210 for 2 days 1 night trip round trip (Please book the minivan car if you have many luggage with you). I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Jenny 1 year, 2 months ago
Hi, can I please ask if the Capella cruise comes with the free 60 minute foot/body massage? Because in the exclusions list it also says no massage. Thank you, Jenny
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Answered by Cindy 1 year, 2 months ago
Dear Jenny, Thank you for your email! We are so happy to hear from you! Please be advised that the free 60 minute massage is our own offer for the treatments at Orient Spa Hanoi, not onboard. And it is not applied for the early bird deal of USD 380/cabin. If you book at a normal rate, we will offer you the massage and send you a voucher along. Should you have any further questions, please do not hesitate to contact us. Best regards, Cindy
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Asked by emma 1 year, 2 months ago
Hi, my friends have booked the capella 3 day 2 night cruise departing 27th March 2023. If i want to join the same day but for only the 2 day 1 night tour will we be on the same boat/trip?
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Answered by Melissa 1 year, 2 months ago
Dear Ms. Emma, Thank you for your email! There is only 1 vessel of Capella so yes you will be joining the same cruise as theirs. They program will be longer by 1 day however. If you need any further information please let me know. Melissa
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Asked by Jen Wu 1 year, 2 months ago
Hi, I would like to book the 2D/1N tour. If we want to go HAN Airport directly on last day can you arrangement? Thanks
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Answered by Melissa 1 year, 2 months ago
Dear Jen, Thank you for your inquiry and we are so happy to hear about your trip plan! Regarding your question: we can arrange one way private car to drop you off at Hanoi airport for 95 USD. If you have any other questions please let me know any time! Melissa
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Asked by lopa 1 year, 2 months ago
Hi there, we were planning a trip from the 22nd to 24th of January 2023 1) Will everything be open during this CNY period 2) Can we book transfers from Hanoi with you. Thanks
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Answered by Cindy 1 year, 2 months ago
Dear Lopa, Thank you for contacting us and we hope this mail finds you well! During the Lunar New Year, the cruises and hotels are still open but many shops and restaurants will close from 21 to 24 Jan. Capella cruise is available for 22 - 24 Jan but the cruise will add 10% extra charge for the TET. The cost is US$720/oasis suite cabin for 2 persons + $72/surcharge for TET for 2 persons + $35/person/limousine bus round trip from hotel in Hanoi Old Quarter. Should you have any further questions, please do not hesitate to contact us. Best regards, Cindy
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Asked by jasmin 1 year, 2 months ago
Hello, Could you please let me know if the Sky Family suite is included in the promotion for $199 for 3 days/2nights. We would like to book the 18th-21st of April. Kind regards
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Answered by Melissa 1 year, 2 months ago
Dear Jasmin, Thank you for your email! I am sorry that Capella is available from 19th April onward only. May I know how many guests will travel please? I look forward to hearing from you! Melissa
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Asked by maria 1 year, 2 months ago
Hi. Do you have 2 nights 3 day cruises for the 3rd week of April 2023. Any town excursions or hire a private one? Do you have pick up at the airport in Hanoi? Thanks.
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Answered by Melissa 1 year, 2 months ago
Dear Maria, Thank you for your inquiry and we are so happy to hear about your trip plan! Regarding your question: we have daily departure cruise and we can help you select the best one based on your preferences. If you have any other questions please let me know any time! Melissa
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Asked by Moh 1 year, 2 months ago
Hello there Are there any vaccine and/or RAT test for covid requirements for this cruise ? Thanks Mo
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Answered by Halongbaytours Team 1 year, 2 months ago
Dear Moh, Thank you for reaching out to us! Vietnam is the one in most destinations which is safe for traveling and we don't have to process Covid test anymore before getting on board. Hope the information helps. Should you need further assistance, please feel free to contact us. Best regards, Halongbaytours Team
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Asked by My Hoang 1 year, 2 months ago
Hi, I was wondering if there is a way to book a transfer from Hanoi with you to get to the cruise?
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Answered by Melissa 1 year, 2 months ago
Dear Ms. My, Thank you for contacting us with your request. You can book a cruise on our website and the transfer can be booked after you select room type. If you need any further assistance please do not hesitate to contact us! Melissa
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Asked by zoe 1 year, 2 months ago
hello, im looking to book the capella cruise on the 10/3/23 and would like to know if transfers are included from hanoi? thanks
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Answered by Mellisa 1 year, 2 months ago
Dear Zoe, Thank you for your inquiry. The cost for transfer is not included for Capella cruise, it costs 35 USD/person/round trip. If you need further information please let me know! Melissa
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Asked by Taranpreet Kaur 1 year, 2 months ago
Are rooms available for 30 december?
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Answered by Cindy 1 year, 2 months ago
Dear Taranpreet, Thank you for your email! I am sorry that Capella is booked out for 30 Dec. May I recommend another cruise for you? How many people are traveling with you? Looking forward to hearing from you soon! Best regards, Cindy
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Asked by Shan 1 year, 2 months ago
Hi, do you have an elevator in this cruise?
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Answered by Halongbaytours Team 1 year, 2 months ago
Dear Shan, Thank you for contacting us. Yes, Capella Cruise has an elevator onboard. Should you need more information, feel free to contact us again. Regards, Halongbaytours Team
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Asked by ankit gupta 1 year, 2 months ago
Hey there, Can we get our own liquor and hookah (sheesha) inside the cruise ? and at what tie is the bus pick up from the old quarters?
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Answered by Mina 1 year, 2 months ago
Dear Ankit Gupta, Thank you for contacting us and we are so happy to hear from you. It is possible if you use liquor and hookah (sheesha) inside the room, but if you use it during mealtime, it will be charged as corkage fee. Pick-up time in Old Quater is from 8:15 am-8:45 am. May I know which day you want to travel and how many guests are traveling so I can check the availability for you? I am looking forward to hearing from you and if you have any questions, please do not hesitate to contact us. Best regards, Ms.Mina
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Asked by Rick F Matarrese 1 year, 2 months ago
Will the inflatable slide and on-board swimming pool be open in early February. I am not sure what you mean by "seasonal"
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Answered by Mina 1 year, 2 months ago
Dear Rick F Matarrese, Thank you for your email. The inflatable slide and onboard swimming pool will be open every day on Capella cruise so please don't worry about that. We use "seasonal" swimming to define that you can use swimming pool in 4 seasons ( in case of cold weather, you can also use the pool with warm water). If you have any further questions, please do not hesitate to contact us. Best regards, Ms.Mina
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Asked by Anshu 1 year, 2 months ago
is capella cruise , sky suite with terrace available on 29th Dec ?
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Answered by Ellie 1 year, 2 months ago
Dear Anshu, Thank you for your email! I am sorry that Capella is fully booked on 29 Dec already, Can we recommend you other options please? I look forward to hearing from you! Ellie
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Asked by Fergus Cairns 1 year, 2 months ago
Dear Capella, You mention that you pick up from Hanoi old quarter. It transfer from Hanoi included and if not, how much do you care. We will be at LeaH Silk Hotel, is this on your route? Fergus
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Answered by Mina 1 year, 2 months ago
Dear Fergus Cairns, Thank you for your email and we are so happy to hear from you. Leah Silk Hotel is located in Old Quater Area, so our bus driver can come directly to your hotel to pick you up. May I know which day you want to travel and how many guests are traveling so I can check the availability for you? If you have any further questions, please do not hesitate to contact us. Best regards, Ms.Mina
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Asked by ADRIAN T 1 year, 2 months ago
Hi, I want to book the Sky Family Suite for a 2d/1 night cruise on Dec 22 for 3 adults and child (8yrs old). Can 1 Sky Family Suite accommodate all of us? When I book, 2 rooms are given to me even if the description for the suite says "4 persons". Thanks a lot!
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Answered by Mina 1 year, 2 months ago
Dear Adrian T, Thank you for your email and we are so happy to hear about your trip plan! The Sky Family Suite is able to accommodate 4 adults. So 1 Sky Family Suite Room can accommodate all of you. If you have any further questions, please do not hesitate to contact us. Best regards, Ms.Mina
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Asked by Donnie Banez 1 year, 2 months ago
Hi there. I want to book 2 different rooms for total of 4 people. The booking does not seem to allow it. Do I need to do 2 separate bookings, 1 for each room type?
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Answered by Cindy 1 year, 2 months ago
Dear Donnie, Thank you for your inquiry! We are so happy to hear about your Halong trip! Can you please let me know which type of room you like to book and your travel date then I will book it manually for you? Best regards, Cindy
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Asked by Reanetta 1 year, 2 months ago
Hi there! I have children age 3 and 4. Are they allowed on the boat? We’ve been to Cat Ba before and there was cycling in another tour. Does this include cycling? If yes, are the children allowed to ride with us one one bicycle. Else is it only trekking at Cat Ba for the 3d 2n?
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Answered by Ellie 1 year, 2 months ago
Dear Reanetta, Thank you for your email and we are happy to hear from you! I have sent the full program for Capella Cruise to your mail. The bicycle ride is part of the trip. Furthermore, your children are more than welcome on board. If you need further information please let me know! Ellie
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Asked by Joseph Chandler 1 year, 2 months ago
Hi! We are a group of 5 adults and were wondering if there were any options for us the weekend of January 20th, 2023.
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Answered by Cindy 1 year, 2 months ago
Dear Joseph, Thank you for your email! We can surely arrange a cruise for your group for 20th Jan 2023. Can you please let me know which cruise you would like to book to bring you the final quote? Best regards, Cindy
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Asked by us 1 year, 2 months ago
can u pick us up from the hanoi airport?
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Answered by Ellie 1 year, 2 months ago
Dear Sir/Madam, Thank you for contacting us. I am sorry that our bus has fixed itinerary Hanoi Old Quarter - Halong - Hanoi Old Quarter. If you need we can arrange private pick up service for you. Please let me know if you have any questions. Ellie
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Asked by Xavier Muntaner 1 year, 2 months ago
Good morning, Is the transfer from Hanoi included in the Early Bird deal 180$/person? Thank you in advance
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Answered by Ellie 1 year, 2 months ago
Dear Xavier, Thank you for your email. I am sorry that the transfer cost is not included in the early bird price. The cost is 35 USD/person/round trip. If you need further information please let me know! Ellie
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Asked by Leon 1 year, 2 months ago
Hello! Do you have any luggage requirements for the transfer service to and fro HLB? I will have 2 small sized luggage and 1 big sized luggage. I am worried the van will not be able to fit the luggage. Thanks!
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Answered by Mellisa 1 year, 2 months ago
Dear Leon, Thank you for your email and we do not have any luggage restrictions for our cruise. Our vehicle can allow the luggage as described. If you need further assistance please let us know! Melissa
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Asked by Kim P 1 year, 2 months ago
Hello Would it be possible to fit 5 adults into a Sky Family Suite? If so, what would be the approximate cost? Thank you
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Answered by Cindy 1 year, 2 months ago
Dear Kim, Thank you for your email! Please be advised a Sky Family Suite is for max 4 adults only. For 5 adults, please consider the Harmony Family Suite and the cost is US$930 for 5 persons excluding transfer. Can you please let me know your exact travel date to check the availability? Best regards, Cindy
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Asked by Ole 1 year, 2 months ago
Hi, We are planning a cruise on 7-9 Dec, and have a few questions before booking: (1) How can we get to Hanoi Airport on the 9th, and when will we arrive at the airport? (2) What is the sea temperature at this time? (3) What is the price for a glass of average wine, a beer and a drink on the boat? Thank you and regards, Ole
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Answered by Melissa 1 year, 2 months ago
Dear Ole, Thank you for your inquiry and we are so happy to hear from you! I would like to answer your questions as follows: (1) Drop off after the trip: you will reach Hanoi between 2:30-3:00 pm. Our bus can only drop off in Hanoi Old Quarter. If you wish to book a flight after the cruise trip, please book one after 5:30 pm to avoid rushing between places. OR you can fly from Hai Phong which is closer to Halong Bay; (2) It is normally cool but not cold at this time of the year; (3) The cost for wine is between $4-7 depending on what you take. Drink is $2.5-3.5. I hope this is helpful for you! If you have any other questions, please let me know any time! Melissa (Ms.)
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Asked by Kristine Bustos 1 year, 2 months ago
Can I get picked up from Hanoi airport for the capella cruise? Only thing is we land at 1030 am
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Answered by Melissa 1 year, 2 months ago
Dear Kristine, Thank you for your inquiry and we are so happy to hear from you! If you arrive at Hanoi Airport at 10:30am it will be too late for same day cruising. Can you consider traveling the next day? I hope this is helpful for you! If you have any other questions please let me know any time! Melissa (Ms.)
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Asked by PN 1 year, 2 months ago
Hi, Do you pick up from "EMERALD WATERS HOTEL & SPA, HANOI ?" Please let me know, Thank you
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Answered by Melissa 1 year, 2 months ago
Dear Mr. PN, Thank you for sending us your question. We confirm that we can pick you up from Emerald Water Hotel and Spa. If you need any further information please feel free to contact us! Regards, Melissa
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Asked by Sathya Subramanian 1 year, 2 months ago
Hi, We are a family of 2 adults and 1 child (6 years old) looking to travel on the 2 days 1 night schedule. I have a couple of questions: 1) Will there be opportunities to snorkel in your trip schedule 2) Will we have any vegetarian options on deck Thanks!
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Answered by Mary 1 year, 2 months ago
Dear Mr. Sathya Subramanian, Thank you for contacting us. For your questions, kindly be noticed that most cruise includes kayaking or a sampan boat trip (rowed by a local) only. Snorkeling in Halong Bay is usually organized by a separate tour operator and not added to a cruise trip. For the food requirement, all cruises serve vegetarian food. Kindly inform us in advance so they can prepare proper meals for you. If you need more information, feel free to ask us. Regards, Mary (Ms.)
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Asked by Ben 1 year, 2 months ago
Hi there, I am looking to 3D2N cruise on 12th Sept. Can you arrange to pick up from Ha Noi airport?
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Answered by Ellie 1 year, 2 months ago
Dear Mr. Ben, Thank you for your email and we can arrange private pick up from Hanoi Airport - the cost is 110 USD for one-way transfer Hanoi Airport - Halong Pier for a private car that can sit 2-3 passengers. If you have any other question please let me know! Best regards, Ellie
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Asked by Charmaine 1 year, 2 months ago
Hi we are planning to take the 3D2N cruise on 8 Dec and will be coming from Ninh Binh, does Capella Cruise have shuttle services to pick up from there? And if so, how much will this be.
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Answered by Mary 1 year, 2 months ago
Dear Charmaine, I hope this email finds you well. For your concern, I am sorry that our shuttle bus does not pick up from Ninh Binh, only from Hanoi. However, we can arrange a private car to pick you up from Ninh Binh at the cost of $110/car. I hope this works. Feel free to contact us if you need more information. Best regards, Mary
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Asked by Tara Ald 1 year, 2 months ago
Can 4 adults stay in the Sky Family Suite?
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Answered by Ellie 1 year, 2 months ago
Dear Ms. Tara, Thank you for your email. I confirm that 4 adults can stay in the Sky Family Suite. If you need further information, please let me know! Regards, Ellie
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Asked by Yee Chao 1 year, 2 months ago
Hello, may I ask is there room service if we get hungry in the middle of the night?
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Answered by Ellie 1 year, 2 months ago
Dear Ms. Yee Chao, Thank you for your email and question! There is room service on any cruises that service food and drinks for sure. If you need any further information please let me know! Ellie
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Asked by Tetsu Kikuchi 1 year, 2 months ago
Hello, I am considering Capella Cruise for the 2 night cruise from Monday Oct.10. What does the Visa Approval Letter mean? I am Japanese, so I don't need a visa to enter Vietnam, but my girlfriend is a Chinese national with permanent residency in Japan. I understand that she needs a visa to enter Vietnam, but what does the Visa Approval Letter do for her?
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Answered by Melissa 1 year, 2 months ago
Dear Mr. Tetsu, Thank you for sending us your question. I would like to answer your questions below: - As Japanese you do not need a visa if you stay in Vietnam less than 15 days - If you girlfriend has normal Chinese passport (not epassport) - please apply online for evisa: https://evisa.xuatnhapcanh.gov.vn/web/guest/khai-thi-thuc-dien-tu/cap-thi-thuc-dien-tu Before Covid the visa on arrival system used to be in place and you could apply online for a visa letter ($25/person) and pay stamping fee ($25/person) at the airport. We have helped with the visa letter so you just need to pay $25/person stamping fee at the airport, therefore saving you on the approval letter fee. After Covid the immigration policy changes and we can only apply for the visa letter if guests book their whole trip in Vietnam with us. As you are only booking the Halong Bay trip so we are not eligible to apply for the visa letter for you. Instead the evisa system is in place and you pay $25/person for evisa fee. It's still the same amount you would pay as before. I hope this information is clear and please let me know if you have any questions! Melissa (Ms.)
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Asked by Andy (Card) TAN 1 year, 2 months ago
We wish to enquire: (a) If Capella does 3D2Ns cruise on 20Sep 2022? (b) Does the bus pick up from Hilton Garden Inn Hanoi? Thanks
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Answered by Melissa 1 year, 2 months ago
Dear Mr. Andy, Thank you for your email and question! As the latest update Capella Cruise is fully booked on 20th Sep and they can only receive 3 day 2 night booking for 25-27 Sep. Can you consider another option? I look forward to hearing from you! Melissa
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Asked by Yuko 1 year, 2 months ago
Hi, I am planning to book 1D2N plan and also the shuttle service from Hanoi. Which hotels can your shuttle pick up? Thank you
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Answered by Jolie 1 year, 2 months ago
Dear Yuko, Thank you for your inquiry. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. The shuttle bus can pick you up at any hotel as long as it is located in the Old Quarter area, so you can just book a hotel in this area. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
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Asked by yuliana 1 year, 2 months ago
hi, i see there is a room with 1 double with 3 single beds, the room has 1 bathroom or 2 bathrooms ? do you have 3 days and 2 nights option ? is it available on 26th of december. we are 2 adults and 3 kids. thank you
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Answered by Melissa 1 year, 2 months ago
Dear Yuliana, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. May I know your children's age so I can send you the details? If you have any other questions please let me know any time! Melissa (Ms.)
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Asked by amy 1 year, 2 months ago
Does kayaking and squit fishing activity included In tour price?
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Answered by Melissa 1 year, 2 months ago
Dear Ms. Amy, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I confirm that kayaking and squid fishing are included in cruise price already. If you have any other questions please let me know any time! Melissa (Ms.)
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Asked by Samantha Thomas 1 year, 2 months ago
Hi could you please let me know an option for a 3 day 2 night cruise in late September. Thank you.
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Answered by Melissa 1 year, 2 months ago
Dear Samantha, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I already sent you the program for Capella Cruise 3 day 2 night via mail. Have you decided your trip date yet? If you have any other questions please let me know any time! Melissa (Ms.)
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Asked by Diem Tran 1 year, 2 months ago
Hi There, I would like to book a 2D1N on 1/2/2022. I saw that you have one room with capacity of 4 pax in one room for ~$820. but when I tried to proceed, it allowed me to enter only 2 pax. how does it work? Do I need to pay extra for 2 people? thank you
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Answered by Melissa 1 year, 2 months ago
Dear Ms. Diem Tran, Thank you for your email and we can arrange connecting cabin for your trip. Can you please let me know if you prefer 2nd Jan or 1st Feb so I can send you the details? I look forward to hearing from you! Melissa
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Asked by Chermaine Tan 1 year, 2 months ago
Hi there! I'm interested to book for 3 days 2 nights with Capella. Is this an option by any chance? There is only one option to book at the moment and it's for one night only. Thank you.
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Answered by Mia 1 year, 2 months ago
Dear Chermaine, Thank you for your email and Capella Cruise still offers 3 day 2 night but not on regular basis so can you let me know your trip date and I will check availability? I look forward to hearing from you! Mia (Ms.)
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Asked by Sukhi 1 year, 2 months ago
Hi, do you only offer one night stays? A
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Answered by Ellie 1 year, 2 months ago
Dear Sukhi, Thank you for your email and Capella Cruise has 3 day 2 night option as well! May I know when is your trip date and how many persons will travel so I can check availability for you? I look forward to hearing from you soon! Ellie
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Asked by minsoo 1 year, 2 months ago
Oasis Suite have balcony right? And 23.08.11~23.08.12: 2 Adults Oasis Suite, is it possible??
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Answered by Melissa 1 year, 2 months ago
Dear Ms. Minsoo, Thank you for your email! I confirm that Capella cruise's oasis suite has a balcony. We still have cabins available for 2 persons on 11 August, if you wish to book this trip please let me know! Best regards, Melisas (Ms.)
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Asked by Nat 1 year, 2 months ago
Hi there, does this cruise include any hiking? Thank you!
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Answered by Melissa 1 year, 2 months ago
Dear Nat, Thank you for your email. Capella Cruise does not include hiking in its program. You will go to the Dark & Bright Cave - an underwater cave that you will go through by a kayak or sampan boat. Besides, you can swim or try some water activities from the cruise such as Oasis pool and jacuzzi; floating ocean pool, or an inflatable water slide. I would like to send you the detailed itinerary via email. Should you need further assistance, kindly contact us again. Best regards, Melissa (Ms.)
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Asked by Sanjay 1 year, 2 months ago
Hello Team, What is the difference between Oasis Suite and Harmony Suite? Also, Do we have a pickup and drop facility from Hanoi.
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Answered by Katie 1 year, 2 months ago
Dear Mr. Sanjay, Thank you for your email and we are happy to hear from you! The Oasis and Harmony suite have the same size and set up but they are on different floors hence different prices. We offer round trip shuttle bus service for $35/person. If you need further information please let us know! Best regards, Katie (Ms.)
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Asked by Pragyan 1 year, 2 months ago
In ur ha li g bay cruise can we go kayaking in ur boats, I’ve seen pics on ur website of people kayaking . Thanks
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Answered by Melissa 1 year, 2 months ago
Dear Pragyan, Thank you for your inquiry! All our cruise programs include kayaking but some of them charge extra for this service. For Capella Cruise, kayaking is included in the room rate. May I know how many persons will travel and your trips date please so I can advise you better? I look forward to hearing from you! Melissa
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Asked by Michelle 1 year, 2 months ago
Hello. Does the cruise provide a kid's menu? Is the pool suitable for kids?
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Answered by Mary 1 year, 2 months ago
Dear Michelle, Thank you for contacting us and we are happy to assist you with your trip to Halong bay. Capella Cruise does provide a menu for kids. Kindly inform us when you make the booking so the cruise can prepare a proper meal for them. The heated Oasis Jacuzzi pool is suitable for kids. There is also a fun waterslide on the boat that your kids will definitely like. If you need further information, do not hesitate to ask. Regards, Mary (Ms.)
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Asked by Hock Chuan Lim 1 year, 2 months ago
Hi, I want to book 2 family sky suites on 1 Dec. Is it possible to arrange transport from Hanoi for 4 adults and 4 kids? And on 2 Dec, transport to Hanoi airport? Thanks.
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Answered by Cindy 1 year, 2 months ago
Dear Hock Chuan Lim, Thank you for your questions! We are so happy to hear from you! Please be advised that there is only 1 sky family suite on Capella Cruise, and it has been booked out for 1 Dec already. Can you please take 2 sets of oasis suites connecting instead? Also, can you please let me know the children's age so I can advise you the best transfer options? Best regards, Cindy
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Asked by Anne Ostroff 1 year, 2 months ago
Hi, we need to cabins next to each other. One of them Sky Terrace. What do you have that's next to it?
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Answered by Lily 1 year, 2 months ago
Dear Anne, Thank you so much for contacting us and we are very happy to hear from you! Sky Terrace is located on the 3rd floor of the cruise and next to it, there are options of Sky Suite and Sky Family Suite. May I please know how many people will travel so I can provide you with the most suitable advice accordingly? I look forward to hearing from you! Best regards, Lily
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Asked by Bee L 1 year, 2 months ago
Hi team, I'd like to book for 3 adults on Capella 3D2N any day between 11-19 August. Could you please advise us the best price? Kind regards
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Answered by Cindy 1 year, 2 months ago
Dear Bee L, Thank you for your question. Please see the quote for the cruise as follows: Capella Cruise: USD 990 for 1 oasis suite + 1 extra bed for 3 persons + USD 35/person/bus round trip. Availability: 14-16 or 15-17 August. Should you have other questions, please do not hesitate to contact me. Best regards, Cindy
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290 Customer reviews for Capella Cruise

9.8
Excellent
Based on 290 reviews
Score breakdown
Cruise quality
9.9
Food/Drink
9.7
Cabin quality
9.9
Staff quality
10.0
Entertainment
9.7
Traveler rating
  • Outstanding: 147
  • Excellent: 142
  • Very good: 1
Traveler type
  • Family with children: 51
  • Groups of friends: 32
  • Mature couples: 74
  • Solo travellers: 10
  • Young couples: 123
Comments are provided by customers who have previously taken this cruise trip
Guest reviews
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Ethan MacDonald
Canada
18-03-2025
Family with children
Excellent
Meals were varied and delicious. The family cabin was large and well equipped. The balcony was a plus. The view of the bay was unbeatable (although it was crowded at excursions). Activities were fun, love the cooking class, tai chi.
The activities on second day were early. Maybe 2 night tour was better. Ship movement was limited.
Cruise quality
9.5
Staff quality
10
Food/Drink
10
Entertainment
8.5
Cabin quality
9.5
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YES 5
Brandon Harris
US
12-03-2025
Mature couples
Excellent
The staff were amazing. A shout out to Chris, the best host. The room was superb, nice view, private balcony, clean. Food was tasty. Great scenery.
More food options for dietary. Activities should be better organized.
Cruise quality
9.5
Staff quality
10
Food/Drink
9
Entertainment
9
Cabin quality
9.5
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William White
AU
08-03-2025
Family with children
Excellent
Spent 2 nights on Capella with my family. The service was superb. We were warmly welcomed at the port. The cabin was spacious and view were amazing. The facilities of the boats were outstanding. Our children loved the pool and waterslide. We had very fun kayaking and movie time.
Food was plentiful but not outstanding.
Cruise quality
10
Staff quality
10
Food/Drink
8.5
Entertainment
10
Cabin quality
10
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Emilia Fischer
Switzerland
01-03-2025
Mature couples
Outstanding

Me and my husband had a wonder 3-day trip on Capella. Service and facilities were 5-star. The ship itself was well furnished and spotlessly clean. The staff could not do enough for us. Chris, Alex, Brian were the best. Everyone was hospitable and helpful. The room offered an excellent view of the bay with extra large windows and lovely balcony. All activities followed the schedule we got. Excursions were wonderful.  Lunch buffet was plenty and dinner menu was superb. Drinks were good and reasonably priced. Overall, we enjoyed every moments onboard. Will come back and recommend our friends.

Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
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Thomas Wagner
Switzerland
22-02-2025
Mature couples
Excellent

The room was beautiful with a large balcony, the staff and food were beautifully decorated. Pool water was very cold.

Cruise quality
9
Staff quality
10
Food/Drink
9
Entertainment
9
Cabin quality
10
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YES 3
Marco De Luca
Italy
18-02-2025
Mature couples
Excellent
We got a free upgrade to a larger cabin, with a more panoramic view.
Some details need maintenance
Cruise quality
9
Staff quality
10
Food/Drink
9
Entertainment
9
Cabin quality
9.5
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Alice Martin
France
14-02-2025
Young couples
Outstanding

3 days/2 nights was perfect. Our room was on upper level, the view was absolutely breathtaking.
Fancy rooms, absolutely clean for a nice room.
Staff were lovely and welcoming.
We went out for excursions to the caves, local villages, farms for memorable experiences.
Couldn't recommend it more, just fantastic.
 

Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
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Noah Eriksson
Sweden
11-02-2025
Young couples
Outstanding
Amazing time with Capella Cruise. We were treated like family. Big double bed, private balcony, ocean view bathtub, fully equipped amenities. Couldn't be better!!!!! We were offered a separate vegetarian menu. The food was amazing, considering of flavor and choice. Full-day used pool & jacuzzi. There was a water slide, we could jump out of the boat, soak in the cool water. Would have been better if the weather was warmer. We vote this ship 5 stars. 10/10.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
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Andrew Wilson
AU
06-02-2025
Young couples
Outstanding
Capella gave us a wonderful holiday. Alex was really great, always responsive and aware of his responsibility in taking care of us. We gained a lot of information. The whole staff was great. Top notch view, foreigner friendly facilities, as if being at home. We will come back to Capella, thank you very much Capella.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
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Emily Wilson
New Zealand
30-01-2025
Young couples
Excellent
We had a great 2 nights, in halong bay. Although the under weather was a little rainy it didn't ruin our wonderful experience, it was a bit chilly. Alex's team was super friendly, accommodating, really made our holiday.
Cruise quality
10
Staff quality
10
Food/Drink
9.5
Entertainment
9.5
Cabin quality
10
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YES 1
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