Genesis Luxury Regal Cruise 3 Days/2 Nights

Dear Vani, I'm pleased to inform you that the Genesis Luxury Regal Cruise does have vegetarian options in the menu. Please inform us via the Special request section while you book your favourite cruise with us so we can note well with the cruise. Should you have any further questions, please do not hesitate to contact us. Best regards, Lilly

Dear Jan Kralicek, I am pleased to inform you that we can arrange transfers for you as requested. The cost for transfer from Uong Bi to the pier is 40$ per car (maximum 2 adults + 1 child). Regarding transfer from Halong to Ninh Binh, we have a shuttle bus 18$ per person or a private transfer 110$ per car (maximum 2 adults + 1 child). Should you have any questions or concerns, please do not hesitate to contact us. Warm regards, Iris

Dear Angela, We do offer transfer service from the cruise pier to Tam Coc, Ninh Binh with shuttle shared bus for 18$/person or private car for 2 people at 110$/car/way. You can expect to arrive in Ninh Binh at around 4:00 - 4:30 pm. Best regards, Tracy.

Dear Tayyibah, After selecting the room type and clicking "book", you can see and book the transfer directly on our website. Otherwise, we can help you book manually if you send us a request via email. Regards, Mary

Dear Taylar Fletcher, We can arrange the transfer upon your request as below:

- Hanoi - Halong by shuttle bus: US$15/person/way
- Drop off after the trip at Gia Luan Pier in Cat Ba Island: US$ 15/person

Regards,

Mary

Dear Amy, The shuttle bus costs: $30/person for round trip Hanoi - Halong - Hanoi. You can book directly on our website after selecting the room type or you can book the cruise and send a request for transfer later so we can assist you further manually. Best regards, Hallie

Dear Joseph Atkinson, Yes, the cruise surely offers a vegan menu, thus please kindly not worry about it. Best regards, Annie (Ms.)

Dear Ridhima Sabharwal, The embarkation time of the boat is scheduled around 11:30 - 12:00 on the first day. The pickup from Hanoi will be range of 8:00 - 8:30 am. Kind regards, Tearis

Dear Hannah, The Genesis Luxury Regal Cruise includes a visit to Tra Bau Floating Village, where you can explore the area by kayaking or taking a sampan boat guided by the locals. We hope this destination creates a memorable touch to your trip. Kind regards, Tearis

Dear Jo, Yes, we can arrange connecting rooms as per your request. If your child is under 5 years old, they can share a bed with adults. Otherwise, we can provide an extra bed for more comfort during the trip, or you can opt for 2 family cabins to accommodate your group better. If you need more information, feel free to ask us. Best regards, Tearis

Dear Hieu Bui, All room types come with a shower and bathtub. The shower is well-equipped with a shield to prevent splashing. If you need more information, feel free to reach out to us. Warm regards, Tearis

Dear Jess Clough, Lunch and dinner on Genesis Luxury Regal Cruise are served as a set menu. Warm regards, Tearis

Dear SK, Vegetarian food is available on board. Should you have any questions, please feel free to contact us. Kind regards, Tearis

Dear Caroline Cross, You can choose 3 single beds in the family suite. Please note the bed choice preference when you make the booking with us. Regards, Mary

Dear Breege Henry, The distance from Ha Giang to Ha Long is quite far. We strongly recommend you take a night bus from Ha Giang to Hanoi, then we will arrange a shuttle bus Hanoi - Halong for you. If you need any further information, please do not hesitate to contact us. Kind regards, Tearis

Dear Lucy, We can arrange the Ninh Binh - Halong - Hanoi transfer for you for 34 USD/person. The restaurant on board is willing to accommodate your special requirements for food, kindly note them when booking so we can prepare it accordingly. Best regards, Tearis

Dear Tin Nwe Win, For Genesis Cruise, we offer shuttle bus Hanoi - Halong & private car Halong - Cat Bi Airport at USD 30/person. Best regards, Annie (Ms.)

Dear Davy Van der Cruyssen, Yes, we do offer shuttle bus Hanoi - Halong - Ninh Binh. For Genesis Cruise, it will be USD 33/person. Best regards, Annie (Ms.)

Dear Rafal Kmiec, We offer shuttle bus from Ninh Binh to Halong at $19/person/way. Should you need more assistance, please feel free to let us know. Regards, Mary

Dear Leanne Finlan, The cruise will start/finish at Lot 19 Tuan Chau Marina, Halong. Best regards, Annie (Ms.)

Dear Mariusz, Yes, we can surely put an extra bed on the Regal Terrace Suite. Best regards, Annie (Ms.)

Dear Phi Nguyen, Please see our quote below:

- USD 240 for a private Dcar limousine from Hanoi to Halong Bay and return
- USD 130 for a private Dcar limousine from Hanoi to Halong + USD 150 for a private Dcar limousine from Halong to Noi Bai airport

Best regards,
Cindy

Dear Anna Cervenkova, Please be advised that Genesis Regal Cruise's lounge is at Block 19 Tuan Chau and you should be there from 11.30am for boarding. Best regards, Cindy

Dear Chris S, Please be advised that Genesis Regal Cruise returns to the pier between 11.00 and 11.30am so I am afraid that it is a bit risky for your flight at 1.05pm. You should find another flight after 2.00pm so make sure you will not miss it. Should you have other questions, please do not hesitate to contact me. Best regards, Cindy

Dear Carmen, The cruise can drop you off at Gia Luan Pier in Cat Ba. It is USD 15/person extra. Please also find the cruise menu and drink list I sent to your email. Best regards, Annie (Ms.)

Dear Carmen, The cruise starts from Tuan Chau Pier thus you can see Halong Bay on the way to the main cruise. Best regards, Annie (Ms.)

Dear Joyce Cheung, Yes, we offer private car Halong - Hai Phong at USD 50/sedan car for 2 persons. Best regards, Annie (Ms.)

Dear Pam Lu, I am sorry that the pickup/drop-off area is in the Old Quarter only. Can you change the first night to a hotel in the Old Quarter as well? Otherwise, you can take a taxi to our office at 72 Hang Trong Street in the morning to join the bus. Best regards, Annie (Ms.)

Dear Thai Cuu, We can arrange the transfer to Noi Bai airport with options below:

- Bus from Halong to Hanoi then transfer to a connecting car to Noi Bai airport, arriving at 3.30pm. Cost USD 50 for 2 persons
- Private car from cruise to Noi Bai airport, arriving by 2.30pm. Cost USD 110 for 2 persons.

Best regards,
Cindy

Dear Oskar Maksymowicz, Yes, we offer shuttle bus Halong - Ninh Binh at USD 19/person. Best regards, Annie (Ms.)

Dear Fe, You will be back to Hanoi at 2:30 - 3:00 pm on Day 2. Regards, Mary

Dear Aditya, We can arrange bus from Ninh Binh and back to Hanoi for you and its price is USD 35/person. There is no limit for luggage so you can bring all with you. Best regards, Cindy

Dear Jenn, Please be advised that the bus will go back to Hanoi around 2.30-3.00pm so you will still have enough time for your flight at 6.00pm. Best regards, Cindy

Dear Julian, Yes, you can go yourself to the cruise port to board the cruise. Best regards, Cindy

Dear Julie, Please be advised that the bus cannot drop off at Hanoi airport but we can arrange a connecting car to pick you up on the way back and go directly to the airport. Doing that you will arrive the airport around 3.00 - 3.30pm. The car's cost is USD 20 on top of the bus fee. Best regards, Cindy

Dear Sophie, Yes, we do offer shuttle bus Ninh Binh - Halong at USD 19/person/way. Best regards, Annie (Ms.)

Dear Alexander Bob, You should book the transfer in advance to make sure there is a seat available. Best regards, Cindy

Dear Julie Barton, Please be advised that the junior suite is located on the lower deck and the senior suite is located on the upper deck with a nicer view. That is the only difference between them. Best Regards, Cindy

Dear Mitali, Please be advised Genesis Regal Cruise only covers Lan Ha Bay, not both bays. Best regards, Cindy

Dear Agata Piatkowska, I am sorry that Genesis Regal Cruise and our other ones are fully booked during your travel period already so if possible, please change to a few days after 5 Jan. Best regards, Cindy

Dear Darsh Doshi, Please kindly note that all the cruise tours start and finish at Halong and the transfer from/to Hanoi is just an optional service. Best regards, Jolie (Ms.)

Dear Ms. Jane, We can surely arrange both cruise and shuttle bus service for you so just please make a reservation on our website then we will confirm it accordingly. Best regards, Cindy

Dear Karen, The Junior Family Suite is on the 1st floor while the Senior Family Suite is on the 2nd floor with a better view. Regards, Mary

Dear Anna, The bus fee from Halong to Hanoi for Genesis Regal Cruise is USD 15 per person. Best regards, Cindy

Dear Christina Nasika, Yes, you will surely have enough time for your flight. If you book the cruise's transfer, you will return to Hanoi center at around 2:30 pm. Then, it takes only 1 more hour to get to the airport. Otherwise, in case you arrange the transfer on your own, the cruise disembarks in Tuan Chau Marina, Halong at around 11:00 - 11:30 am. Best regards, Annie (Ms.)

Dear Divya T, If you are from the airport, we offer a private sedan car at US$ 110/way for 2 persons. Best regards, Annie (Ms.)

Dear Emma Hansen, Yes, you can go yourself to the Genesis Regal cruise lounge at Block 19, Tuan Chau at 11.30am. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

Dear May Kaung Pyae Sone, For Genesis Cruise, the shuttle bus is at an additional cost. It is US$ 30/person round trip Hanoi - Halong - Hanoi. Best regards, Annie (Ms.)

Dear Naod, Both Premium Suite and Regal Terrace Suite are on the second floor, however, Premium Suite is 45sqm and has a balcony only, while Regal Terrace Suite is 55sqm and comes with a terrace. If you have further questions, please do not hesitate to contact me! Best regards, Annie (Ms.)

Dear PC, The cruise cost already includes all activities. For Genesis Cruise, the shuttle bus costs US$ 30/person round trip Hanoi - Halong - Hanoi. If you have other questions, please feel free to contact us! Best regards, Annie (Ms.) 

Dear Ellen S, Please note that all the cruises will leave and return in Halong. If you are staying in Hanoi, we do offer transfer round trip Hanoi - Halong - Hanoi. Best regards, Annie (Ms.)

Dear Dhrv Satasiya, The only difference between the Junior and Senior Suites on Genesis Luxury Regal Cruise is their location. The Junior Suite is on the 1st floor, while the Senior Suite is located on the 2nd floor. If you need more information, please let me know. Warm regards, Tearis

Dear Debby Savegnago, I am sorry we are not familiar with Gate 1 Travel so please check with them about the arrival time.  The cruise departs at 12.00pm from Halong so I hope you will arrive by that time. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

Dear Yuvi, The visitation of bioluminescent plankton on Halong is not guaranteed because it depends on naturally unpredictable conditions at the time of your travel. Unfortunately, we don't have any specific information about this. Should you need further assistance, please let us know, Warm regards, Tearis

Dear Erica Bial, Please be advised that the cruise departs at 12.00pm so it is not possible for you to join the cruise on the same day. Please stay in Hai Phong or Halong one night and join the cruise on the next day. Best regards, Cindy

Dear Sian Nem, If you can leave the airport by 9.15am, you are able to make the cruise in time. Best regards, Cindy

Dear Eda, I sent the food, drink and spa menu for your reference. The cruise can cater to food allergies for sure. Best regards, Cindy

Dear Shirley Langley, The boat leaves at 12.00pm and comes back at 11.00am the next day. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

Dear Suhana, Please see our bus service cost below:

- USD 15/person for one way bus from Hanoi to Halong or Halong to Hanoi
- USD 19/person for one way bus from Halong to Ninh Binh

Should you have other questions, please let me know.

Best regards,
Cindy

Dear Ms. Claire, From Halong International Cruise port you can take a taxi to the pier where Genesis Cruise docks. It is around 20 minutes/ 250,000VND. Should you have any further queries please do not hesitate to contact us! Best regards, Melissa

Dear Bao, Yes, you can surely stay on the boat and skip activities if you want. Best regards, Cindy

Dear Maria, Yes, of course. You can book the one-way bus transfer from Halong to Hanoi at $15/person/way. Regards, Bonnie

Dear Azadul Shahid, We can arrange a junior suite sides by side for you. Best regards, Cindy

Dear David Gebhardt, If you are staying at Executive Suite or Regal Terrace Suite, an extra bed can be added into the cabin for your family. One kid will share the same bed with parents and one kid will sleep on this extra bed. Best regards, Bonnie (Ms.)

Dear Maeve Fennin, Genesis Regal Cruise departs from and returns to Tuan Chau Port, Halong City. Regards, Mary

Dear Asmita, Please check the food & drink menu of Genesis Regal Cruise I sent to your mail. The vegetarian options are available on the menu as well. Our price for a private transfer is USD 185 for a private MPV from Hanoi - Halong - Hanoi for a 2 day 1 night trip. Or you can consider a luxury minivan for more comfort and its price is USD 210. Best regards, Cindy

Dear Vita Fang, We have sent you the spa menu for your reference. Regards, Mary

Dear Roisin Fahey, I can arrange a bus to pick you up from Ninh Binh to Halong. Its price is USD 19/person. Best regards, Bonnie

Dear Gladys Marinho, The shuttle bus transfer from your hotel in Hanoi Old Quarter to Halong costs US$30/person/round trip. You can request this service after selecting the room type on our website. Regards, Mary

Dear Matheus, For honeymoon, the cruise will have a decorated room such as rose petals or swan towels. I hope it will make it a bit special for you. Best regards, Cindy

Dear Anna, Please be advised that it will be a bit inconvenient for your baby during the activities on the 2nd day. But you will only leave the main boat for about 4 hours from 12.45 to 4.45pm so if you are well prepared for your kid, it will still be okay. The speedboat is safe enough for your baby, please no worries. Best regards, Cindy

Dear Montessa, I would like to advise you that Genesis Cruise do have the connecting Junior suite pair. However, you need to request it upon your booking and wait if we can arrange it with the Cruise team. We look forward to hearing from you soon. Regards, Phoebe

Dear Jade, I would like to advise that Genesis Cruise do offer the kid menu in their meals onboard. However, if you wish to have another option for your child, please help to note with us in the cruise booking, so we can help to see if we can arrange it. Regards, Ellie

Dear Jackie, Thank you for your email. The surcharge will be added to the total payment and not yet included in the cruise cost on our website. Since rooms are running out soon for this period I hope you can consider early reservation. Best regards, Melissa

Dear Ash, I would like to answer your questions below:

- The return shuttle from Hanoi to cruise and back costs USD 30/person
- The cruise will decorate your room to make your honeymoon more memorable :)
- Genesis Regal Cruise will surcharge USD 45/person for gala dinner on 24 Dec

For 24 -26 Dec, we still have a junior suite or a senior suite available so please let me know if you want to book it.

Best regards,
Cindy

Dear Michael Turver, Suites are located on the 1st and 2nd floor. The 1st floor: Junior suite, Executive suite. The 2nd floor: Senior suite, Premium suite, Regal suite. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

Dear Harsha Dugar, The cruise charge does not include the shuttle bus Hanoi - Halong and vice versa. The cost varies from $20 to 40/person/round trip depending on each cruise. Regards, Mary

Dear Terence, You can still use the bus Hanoi to Halong and Halong to Hanoi then we will arrange a connecting car to pick you up on the way to go directly to Hanoi airport. You will reach the airport by 3.30pm. The cost for the connecting car is USD 20 for 2 persons. You can note that in the booking then we will arrange it for you. Best regards, Cindy

Dear Sai, Yes, the cruise can cater to pure vegetarian meals (no meat/seafood/egg). The cost is USD 34 per person for shuttle bus Hanoi - Halong - Ninh Binh. If you can bring your luggage to the boat and store it in your cabin. Please be advised the junior suite and senior suite are only different from the location. Junior suite is on the 1st floor and senior suite is on the 2nd floor. The room on the 2nd floor is more quiet with nice view. Best regards, Cindy

Dear Jill, Please be advised the Junior Suite is on the 1st floor deck. Best regards, Cindy

Dear Abin Joy, Please be advised we do not have package for solo travelers, if you take the tour on your own you will need to pay for single supplement to get your own room. Best regards, Cindy

Dear Ben P, If you are already in Halong, you can go yourself to the cruise's port for boarding. I already sent Genesis's food menu and drink list to your mail. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

Dear Meme, Please be advised that swimming at the beach is included in the 3 day 2 night package. If you take only 2 day, there is swimming activity on the bay. Thus, you can bring swimsuits for this activity. Best regards, Cindy

Dear Daniel, Since your family has 4 persons, I think you can take 2 junior suites connecting together for the best comfort. Its price is USD 1500 for your family including bus Hanoi - Halong - Hanoi. Can you please let me know if it works for you? Should you have other questions, please do not hesitate to contact me. Best regards, Cindy

Dear Pippa, Please be advised that the shuttle service is not included in the cruise's price so if you do not use the transportation, the price is still the same. Should you have other questions, please feel free to let me know. Best regards, Cindy

Dear Anna, The biking activity is on the second day when you will be transferred to a day boat until the afternoon. You can skip biking and relax on the day boat until they move to the next activity. In case you want to stay on Genesis Cruise, it is alright but the ship will back to the harbor to drop off previous guests and welcome new guests, thus the itinerary and meals will be repeated.

As for the itinerary, you will start from Tuan Chau Port and cross a part of Halong Bay during transferring time from the port to the cruise but mainly explore Lan Ha Bay.
If you have any specific requests, please let us know. We are always here to assist you!

Mary

Dear Nicola, Yes, we can arrange a bus from Hanoi to Halong bay then Halong Bay to Ninh Binh for you and its cost is USD 35/person for that route. For the menu and drink list of Genesis Regal Cruise, please find the attached in the mail we sent you. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

Dear Srikanth, Regarding your request, I would like to bring you our best offer for Genesis Regal Cruise on 28 - 29 Dec for 4 adults + 2 children:
- 02 Junior Suites: USD 360/cabin for 2 adults 
- Child surcharge: USD 270 for a child 6,5 year old, free of charge for a child 4 years old
- Transfer: USD 30/person/bus Hanoi - Halong - Hanoi

Total price: USD 1170

Please consider and let me know if you want to book it. Should you have any questions, please do not hesitate to contact me.

Best regards,
Cindy

Dear Jacqui Thomas, I sent you the drink menu via email. Please check it and let us know if you need further information. Regards, Phoebe

Dear Tim Lev, The activities are optional so you can skip them and stay onboard to relax. Regards, Mary

Dear Naomi, I am glad to inform you that we do provide connecting pair on Genesis Cruise with one pair of Junior suite or one pair of Senior suite. Regards, Phoebe

Dear Sadhbh Keating, I would like to advise you that we have sharing bus from Hanoi - Halong - Ninh Binh which is normally 37usd per person. Regards, Phoebe

Dear Mehul, I would like to advise that cruise team will arrange special birthday treatment complimentary for you if it's falling on the right date of birth of the cruising. Kindly let us know if you need to arrange something more important...so that we can advise accordingly. Best regards, Phoebe

Dear Mr. Sriparna, Thank you for contacting us. The transfer price is 30USD for Ninh Binh - Halong - Hanoi shuttle bus. Best regards, Melissa

Dear Aileen McCarthy, Yes, the cruise does offer gluten free food thus please kindly not worry. Best regards, Annie (Ms.)

Dear Amaia Guridi Bikuña, We can help arrange transfers Hanoi-Halong-Ninh Binh at 35 USD/per person:
- Hanoi to Halong by shuttle bus (limousine bus)
- Halong to Ninh Binh by local bus (limousine bus)

Should you need more information, please do not hesitate to contact us.

Best regards,

Bonnie (Ms.)

Dear Evangelia, In case of bad weather and the tour have to be cancelled, which is decided by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied:

1/ Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund. => You can rebook the trip on any other date 
2/ During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded.
3/ The trip be cut down from 2 nights to 1 night, tourists will be charged a 2 days/1 night trip, plus other used services, the rest will be refunded.

For the two later options, you can pay for the services you used and book another trip if you wish to. For your anniversary, the cruise will decorate your room to celebrate it. I hope to hear from you soon and please let me know if you have any other inquiries.

Best regards,
Annie (Ms.)

Dear Madison Oboikowitsch, I am sorry that we offer shuttle bus Halong - Hanoi only. If you are staying in Halong, we can arrange you a private car, however, it is just a short distance thus we recommend you take a taxi to save cost. Regards, Annie (Ms.)
 

Dear Shy, We have emailed you the drink list and spa menu of Genesis Cruise. If you need further assistance, feel free to contact us. Best regards, Annie (Ms.)

Dear Tristan, We have sent the drink menu to your mail. Please check it and let us know if you have other questions. Regards, Annie (Ms.)

Dear Fraser Scott, Please kindly find the drink menu of Genesis Cruise sent to your mail. Also, yes, the cruise does offer vegetarian meals thus please kindly not worry about it. Best regards, Annie (Ms.)

Dear Janice Walters, If you do not prefer either swimming or kayaking, you can skip these activities and relax in your cabin or on the cruise. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

Dear Raquel, Shuttle bus is not included in the cabin price, it is 30 USD/per person/round trip. Pick-up and drop-off are at hotels in Hanoi Old Quarter. Best regards, Bonnie (Ms.)

Dear Tracey Kirkwood, The surcharge for Christmas on Genesis Cruise is US$ 45/adult and US$ 30/child. Best regards, Annie (Ms.)

Dear Wazeerah Ahmad, Halong Bay and Lan Ha Bay are two different areas that offer similar sceneries. However, Halong Bay route will be more popular and busy, while Lan Ha Bay route will be more relaxing. For Genesis Luxury Cruise, this boat visits Lan Ha Bay. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

Dear Matthew Sharpe, As per your description, I assume you are mentioning Ti Top Island? I am sorry that Genesis Cruise does not visit this place. Genesis Cruise includes kayaking/sampan boating to Dark-Light Cave, kayaking at Tra Bau Area, cycling/taking an electric car at Viet Hai Village, and swimming at Ba Trai Dao Beach. Best regards, Annie (Ms.)

Dear Mauricio Martinez, For Genesis Luxury Regal Cruise, the bus will take you back to the Old Quarter at around 14:30 - 15:00 so you will surely have enough time for your flight. In case you want to go directly to the airport, we offer a private car as well but the cost is higher and you will reach the airport quite early, at around 14:00 - 14:30. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

Dear Natalie, Shuttle bus for Genesis Regal Cruise is at 30 USD/per person/round trip. Pick-up and drop-off will be in Hanoi Old Quarter. Should you need any further assistance, please do not hesitate to contact us. Best regards, Bonnie (Ms.)

Dear Kaitlyn Hipgrave, We have sent you the menu. Please check it and let us know if you need more assistance. Regards, Mary

Dear Bonnie Parker, There is no shuttle bus between Ninh Binh and Halong but you can book limousine bus service on https://www.ninhbinhbus.com/. I hope it helps somehow! Best regards, Bonnie (Ms.)

Dear Vishal jindal, Genesis Regal Cruise has vegetarian menu and if guests have food restrictions, they will cater good alternative foods for the best cruise trip. Should you need any further information, please do not hesitate to contact me. Best regards, Bonnie (Ms.)

Dear Syahmi, Both Junior Suite and Senior Suite on Genesis Regal Cruise come with private balcony and bathtub. The only difference is their location on the boat: Junior Suite is on the first floor and Senior Suite is on the second floor. Should you need further assistance, feel free to contact us. Best regards, Bonnie (Ms.)

Dear Simon Chamberland, For Genesis Cruise, you can consider the Family Junior Suite with a double bed and single bed (not extra bed) for your family. Best regards, Annie (Ms.)

Dear Amanda, For the transfer, we can arrange a bus back to Ninh Binh at $19/person. Please advise if you want to book this service with us. Regards, Helen

Dear Samrat, For Genesis Luxury Regal Cruise, the shuttle bus costs US$ 30/person/round trip and it can pick you up/drop you off at Sheraton Hanoi Hotel. Regards, Annie (Ms.)

Dear Jessica, I assume you are considering Genesis Cruise? If you need to get to the airport, we have 2 following options (for 2 persons): 

- Shuttle bus Halong - Hanoi center & connecting car to the airport: US$ 50 for 2 persons => You will reach the airport at round 15:00 - 15:30
- Private car Halong - Hanoi airport: US$ 100 for 2 persons => You will reach the airport at round 14:00 - 14:30

I hope to hear from you soon and please let me know if you have any other inquiries.

Best regards,
Annie (Ms.)

Dear Helen, You can book the massage service with the staff onboard based on the real time of activities for more convenience. We sent the spa menu to your mail. Please check it and let us know if you have further questions. Regards, Mary.

Dear Cecillia, Thank you for your response. As long as you can leave the airport by 9:00am, you will have enough time for your flight. We offer a private sedan car from Noi Bai Airport to Halong at US$ 110/way, please let us know if you need it. If you have other questions, please feel free to contact us! Best regards, Jolie (Ms.)

Dear Henry, Our shuttle bus can pick you up and drop you off at your hotel in Hanoi Old Quarter. If you do not use our transfer service, we will also provide the address and contact person at the pier so you can arrange it on your own. Best regards, Bonnie (Ms.)

Dear Rayan Refakar, You can surely book the bus Hanoi - Halong - Ninh Binh at the cost of $34/person. The bus will drop you off at Ninh Binh at around 3:30 - 4:00 pm. Regards, Mary

Dear Tom, Shuttle bus will drop off all guests in Hanoi Old Quarter at about 2:30pm. Best regards, Bonnie (Ms.)

Dear Guan Wei, For Genesis Cruise, it is US$ 30/person for shuttle bus round trip Hanoi - Halong - Hanoi. The bus will pick you up at La Nueva Boutique Hotel Hanoi. Should you need further information, feel free to contact us. Regards, Annie (Ms.)

Dear Kara Nguyen, You will return to the Old Quarter at around 14:30 - 15:00. If you have further questions, please do not hesitate to contact me! Best regards, Jolie (Ms.)

Dear Hyewon, We offer shuttle bus Ninh Binh - Halong at US$ 19/person and US$15/person for shuttle bus Halong - Hanoi, please let me know if you need it. Regards, Annie (Ms.)

Dear Azlan Mansol, For Genesis Luxury Regal Cruise, it costs US$ 30/person for shuttle bus round trip Hanoi - Halong - Hanoi. Best regards, Annie (Ms.)

Dear Maryann Warner, I am sorry that the cruise normally leaves at around 11:30 - 12:00 so you will not have enough time for it. You can consider Doris Cruise or Erina Cruise, which leaves later at around 12:15 - 12:30, however, you will need to leave the airport by 11:15am which I believe is quite a rush. If possible, you may consider to stay in Halong for 1 night and take the cruise trip the following day. Regards, Annie (Ms)

Dear Anamay, Shuttle buses pick-up and drop-off in Hanoi Old Quarter area only but we can also help to extend the ride to Hanoi Airport at 10USD/per person extra. Best regards, Bonnie (Ms.)
 

Dear David, Thank you very much for contacting us. Yes, we have private car from Hanoi Airport to the cruise pier. Please let us know more details if you want to proceed with the booking. Regards, Bonnie (Ms).

Dear Luisa Fernanda, In 2 day/1 night, you will visit Dark-Bright Cave by sampan boat, swim in the quiet area, and kayak at Tra Bai Area. Besides, there are some onboard activities such as relaxing in the pool, joining a sunset party and cooking class, fishing squid, pampering yourself with massage treatments (extra charge), practicing taichi, unwinding on the sundeck with drinks (extra charge), or playing board games. Should you need further assistance, feel free to ask us. Regards, Mary.

Dear Ben Kendall, Thank you very much for contacting us. The cruises always have alternative foods for guests who have food restrictions (vegetarian, allergies) so you can just put this in "special request" upon booking or inform us after booking confirmation to have food well-prepared accordingly. Best regards, Bonnie

@Ling Wei Wu, If you book the bus transfer with us, you will arrive in Hanoi around 2:00 - 2:30 pm on the second day. If you book only 1 way transfer, the bus will pick you up or drop you off at the waiting area of the cruise (Genesis Cruise is located at Block 19, Tuan Chau Marina, Halong City). Regards, Mary.

Dear Teresa, Genesis Luxury Cruise is at Lot 19 Tuan Chau Marina, Halong, Quang Ninh. Should you need further information, feel free to contact us. Regards, Annie (Ms.)
 

Dear Sang Nguyen, Junior Suites are on the lower deck while Senior Suites are on the upper deck with a higher view. Both types have a balcony with full-frame windows, and ensuite bathroom with shower and tub. Regards, Mary

Dear Wilson Wibamanto, About dietary restriction, the cruise can surely prepare it thus please kindly not worry. About the transfer, it costs US$ 30/person round trip Hanoi - Halong - Hanoi. However, if your hotel is Muong Thanh Grand Hanoi at Unit CC2, Bac Linh Dam, Hoang Mai Dist, I am sorry that the bus cannot pick you up there. You can change to a hotel in the Old Quarter, or come to our office at 72 Hang Trong Street at 8:00am for the bus. Best regards, Annie (Ms.)
 

Dear Aniket Dabadghao, Thank you for your question. For Genesis Cruise, we offer shuttle bus Hanoi - Halong - Ninh Binh at US$ 34/person. Should you need further information, please let me know. Best regards, Annie (Ms.)
 

Dear YK Song, Thank you for your email. As per your sharing, we have a private car to pick you up from the airport to the cruise pier. It is US$ 110/sedan car for 2 persons and as long as you leave the airport by 9:00am, it would be fine. Please let me know if you have any other inquiries. Best regards, Annie.