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What Our Guests Say
Genesis Luxury Regal Cruise 3 Days/2 Nights
Halong Bay, Lan Ha Bay, Dark and Bright Cave, Ba Trai Dao Islets, Viet Hai Village
Excellent Based on 96 reviews
The bay view was unbeatable. Since everyone said 1 night was rushed, we chose 2 nights and it...
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About Genesis Luxury Regal Cruise
A brand new luxury cruise that set sail daily from Tuan Chau Marina, Genesis Luxury Regal Cruise will take you around Halong Bay and Lan Ha Bay. The cruise design is modelled after the French-Indochine style, offering luxury amenities and cozy feel. All cabins are lavishly equipped with spacious balcony, bathtubs and Indochine style beddings.
The journey with Genesis Regal includes visit to Cat Ba Island, Trung Trang cave, Dark-light cave and many exciting activities such as kayaking, visiting fishing village on the bay or cooking class. A trip with General cruise will promose you a great relaxing experience.
4 things that we love most about Genesis Luxury Regal Cruise
- Elegant Indochine-style
- Luxury decoration
- Spacious cabins all with private balcony
- Family suites and connecting suites available
Full Itinerary
Starting the journey, shuttle bus (cost extra) will pick up from your hotel in Hanoi.
12:00Reach the private guest lounge by Genesis. Gen team will welcome you at lounge and register for your trip.
12:15-12:45You will embark Genesis Regal Cruise in the warmly greeting of the team who will accompany you guys in the trip. A welcome speech will be given to you be our Cruise Manager, and itinerary briefing instantly. After that, you will enjoy set menu lunch with delicious local seafoods. Regal Cruise slowly glides between the numerous small islands and the sea-green color of the bay.
15:00-16:30Reaching Dark- Light area of 3 underwater caves. Visitors will sit on the sampan boat that rowed by the local people to soak in the peaceful atmosphere. Then, you can swim on the sea or dip in the swimming pool on the boat, or book the massage to relax.
18:30-19:30Regal Cruise will move to safety anchorage. It is the time to join the “sunset party” on the open top deck of the ship. In the rhythm of the music, visitor could enjoy the sunset moment, gathering, mingling…Moreover, Regal Chef will guide you how to make one of the 50 best dishes in the world, voted by CNN – “Nem” – Deep Fried Spring Rolls in Vietnam.
19:30Guests will enjoy the delicate dinner in the warm and cozy ambience. With fresh dishes by deluxe Fusion style, promise to bring guests an unforgettable dinner on this memorable trip.
21:00A free time for some activities such as: films; playing chess, reading books, listening to music, trying your luck with squid fishing, tea culture learning, or enjoy the starlight of night sky in the bay on sundeck
Have breakfast while watching the magnificent beauty of Lan Ha Bay. Then, you have free time to swim in the 4-season swimming pool, relax on the sundeck, or book massage services.
9:45-10:30Have lunch onboard and unwind until the speed boat takes you to further areas of Lan Ha Bay
12:45Visit Viet Hai village on Cat Ba Island. You will take a bike trip to an electric car ride through the primeval forest, and visit the traditional house.
15:00Speed boat takes you to Ba Trai Dao Beach for swimming, sunbathing, and relaxing. Back to Genesis Cruise at around 16:30. Enjoy sunset party.
19:30Savor dinner and free time. Overnight on board.
Tai Chi wake up to new days are practiced out on the sundeck. This is also the moment visitors can pick up the dawn on the bay.
6:30A light and nutritious breakfast served at the restaurant will help you enjoy the last day on the bay, which is always full of energy.
7:30Tour guides and tender will take you to visit Tra Bau floating house on the bay. You will kayak by yourself to explore the bay and know more about the daily lufe of local people here.
9:15-10:15Guests return to the boat, stay and check out procedures. Enjoying the scenery of the Bay and a delicious buffet brunch while cruising back to the harbor.
10:45Regal Cruise arrives in Tuan Chau Marina. Guests will relax at the private lounge, preparing luggage and depart back to Hanoi.
Last updated 17:37 Saturday 29 Jul 2023
Important Notes
- PROGRAMS & SCHEDULES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
- Trip cancellation due to bad weather in Halong Bay:
- The cancellation decision is made by Management Board of Halong Bay on the day of the trip in case of bad weather conditions. In such case, we will make alternative travel arrangement for you on request or offer refund in accordance with the cruise policy (Read more about cancellation due to bad weather).
Cruise Inclusions & Options
- Taxes & Service Charges
- Welcome Cocktail
- Cruise Itinerary and Program
- Entrance and Sightseeing Fees
- In-house English-speaking Tour Guide
- Luxury Cabins and Suites with A/C
- Luxury en-suite Bathroom
- Meals on board during cruise program
- International Breakfast Buffet
- Tai Chi Session
- Cooking Class
- Insurance
- Kayaking
- Transfer round trip Hanoi - Halong Bay - Hanoi
- Airfares, and Hotel Accommodation
- Visa to Vietnam
- Beauty Spa Services and Massage
- Beverages and Tobacco
- Tax, tips and other Personal Expenses
- All other services not clearly mentioned above
- Surcharge for New Year, Christmas
- Check in on board: 12:10pm
- Check out: 11:35am
- Return Hanoi: 2:30pm
- The FOC rate for children under 4 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults. Only 1 (one) child under 4 years old traveling with two (2) adults is allowed for FOC per cabin.
- Children from 4-11 will pay extra charge 75% of adult rate.
- Children 12 and above must pay full fare as adult.
- Peak season surcharge: Applied for Christmas Eve, New Year Eve and Lunar New Year (9, 10, 11, 12/2/2024) 30 USD per person per night.
- More than 30 days prior to check-in: free of charge
- From 15 to 29 days prior to check-in: 25% of total rates
- From 7 to 14 days prior to check in: 50% of total rates.
- Less than 6 days prior to check-in: 100% of total rates.
- No-Show: 100% of total rates.
- Cancellation notice must be in written form and send to us via email. Refund will be processed between 5-7 business days.
Asked by paul | Dec. 01, 2023 09:27
Is it possible to be picked up in a car for 3 people from trang an,ninh binh and dropped off at hanoi after the cruise? we're looking to book for 3 days 2 night in feb 2024.
Answered by Cindy | Dec. 01, 2023 09:28
Dear Mr. Paul, Thank you for your email! We are so happy to hear from you! Yes, we can arrange a private MPV from Trang An, Ninh Binh to Halong then drop off at Hanoi after the cruise. Our price is USD 200 for two ways for 3 persons. Can you please let me know your travel date to check cruise availability? Best regards, Cindy
Asked by David Loh Xiong Jing | Nov. 16, 2023 05:32
I understand that there is free transport included in the package from Hanoi to Halong Bay. What about return trip from Halong Bay back to Hanoi? Is that included. I'm looking at the 2D1N package.
Answered by Cindy | Nov. 16, 2023 05:32
Dear David, Thank you for your email! We are so happy to hear from you! Please be advised that we are a travel agent and if you book with us, we have a better price than if you book directly with the cruise. However, we do not offer a free bus from Hanoi to Halong Bay so if you want to take that, please contact the Genesis Cruise organizer for this assistance. Best regards, Cindy
Asked by Sunny | Nov. 10, 2023 01:52
Hi, I'm looking to find a cruise for December 13-15. I'm just hoping to check if transfer from Hanoi is included? I saw a banner at the top of the page saying 'golden month promotion' price includes transfers. Just hoping to confirm this. Many thanks!
Answered by Annie | Nov. 10, 2023 01:52
Dear Ms. Sunny, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. I am sorry that we do not have the offer of free transfer for Genesis Cruise. May I know which cruise you are considering, please? For Genesis Cruise, the transfer will be US$ 30/person/round trip. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Truong Nguyen | Nov. 07, 2023 11:17
Does the 2D 1N tour go to any caves such as the Trung Trang Cave?
Answered by Cindy | Nov. 07, 2023 11:17
Dear Mr. Truong Nguyen, Thank you for your email! Please be advised Genesis Regal Cruise does not visit any cave except kayaking through Dark/Bright cave. If you want to visit Trung Trang cave, please consider Orchid Cruise, Peony Cruise or Indochine Cruise instead. Should you have other questions, please feel free to contact us. Best regards, Cindy
Asked by Ruth Yarad | Oct. 10, 2023 09:53
Hello, A question from my teenagers, will there be WIFI? Thank you
Answered by Annie | Oct. 10, 2023 09:53
Dear Ruth Yarad, Thank you for your question. Yes, Genesis Cruise does offer wifi on boat. However, as you are traveling to mountainous area, the signal may be unstable sometimes and we hope you understand it. May I know your group size and your travel date in order for me to assist you checking the availability? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Yifei Ma | Sep. 25, 2023 09:23
Hi, we are interested in the 2D/1N cruise. We need a pick-up from Hanoi on 2nd Oct, but need the drop-off to Hai Phong city on 3rd Oct. How should I make the booking?
Answered by Lily | Sep. 25, 2023 09:25
Dear Yifei, Thank you very much for contacting us! As per your request, we can arrange you the following transfers: (1) Hanoi - Halong: shuttle bus USD 15/ person; (2) Halong - Hai Phong: private car USD 45/ car for 2 persons. We can surely proceed the booking for you manually, so please also share with us how many people will travel so we can check availability for you! We look forward to hearing from you! Best regards, Lily
Asked by Vedant Chanani | Sep. 23, 2023 09:31
HI, i will be reaching Hanoi on 7 Dec and my flight will land in Hanoi around 8:35 am. I was interested in doing a 3d/2n tour. I understand that I cannot do the cruise from 7 Dec as it will be late by the time I get out of Airport. If I start the 3d/2m Cruise from 8 Dec then I suppose it ends on 10 Dec. But I have a flight to catch at 4pm from Hanoi. Do you think it is possible for me to catch the flight? Thank You
Answered by Lily | Sep. 23, 2023 09:32
Dear Vedant, Thank you for contacting us! We are very happy to hear from you! After the cruise on 10 Dec, we can surely arrange a private car for you to get directly from Halong to the Hanoi Airport. The transfer Halong - Hanoi Airport is USD 110/ car/ one way for 2 persons. You will reach the airport at around 3:00 PM and have enough time for your flight, so kindly no worries! Actually, if your flight on 7 Dec lands at 8:35 AM on time, we can arrange a private car Hanoi Airport - Halong for you to do the cruise on time. Thus, please let me know which trip dates suit you best! We look forward to hearing from you! Best regards, Lily
Asked by Ajunraj | Sep. 19, 2023 09:02
Hi, I would like to book a 2D1N cruise for 1st October. We have a flight at 4.45 PM on Oct 2nd at Hanoi airport. Will the shuttle reach the airport by 3.30 PM? Or is there a private cab for return trip to airport? What are the charges?
Answered by Lily | Sep. 19, 2023 09:03
Dear Ajunraj, Thank you for contacting us! We are very happy to hear from you! Please be advised that our shuttle bus only picks up and drops off within the Hanoi Old Quarter. Thus, we can help arrange a private car waiting for you in the midway from Halong to Hanoi to take you to the airport. You will reach the airport by 3:00 - 3:30 PM, so kindly no worries. The surcharge for this transfer is USD 10/ person. We look forward to hearing from you! Best regards, Lily
Asked by Lorenz Afable | Sep. 12, 2023 08:44
Hi! We want to book a shuttle/transfer from our hotel in Hanoi to the ship's port. How should we do that?
Answered by Lily | Sep. 12, 2023 08:44
Dear Lorenz, Thank you for your question! We are very happy to hear from you! When booking online with us, please choose the shuttle bus option in the Transfer Services (optional) Section when filling the online booking form. The shuttle bus round trip Hanoi - Halong - Hanoi is USD 30/ person. Or we can also book manually for you, thus please let us know your trip dates and how many people will travel so we can check availability for you! Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by anamika jain | Sep. 05, 2023 09:20
Hi. I want to book the cruise for 2d1N on 15th Sep 2023. My flight Da Nang - Hanoi will land at 9:05 AM. Could you suggest me how do I join the cruise team as per this timing?
Answered by Annie | Sep. 05, 2023 09:21
Dear Anamika Jain, Thank you for your question. I would like to suggest the following options: (1) If your flight is on time and you can leave the port by 9:30 AM, you can still make it on time for the overnight trip on the same day. We offer a private car from Hanoi airport straight to the cruise pier at US$ 120 for 4 persons; (2) You can also consider Doris Cruise. This cruise starts later at around 12:15 - 12:30 so you can have a bit more time. (3) Or may I ask if you have booked the flights? As you can also consider a flight to Cat Bi Airport in Hai Phong, which takes only 1 hour to transfer to the cruise pier. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Lory Normaindera Galih | Sep. 04, 2023 10:23
Hello, I'm planning to join a 2-day tour, and I intend to use Sapa Express from Hanoi to Halong Bay (Tuan Chau Harbour). Do I need to go to the Genesis Lounge for check-in, or can I check in directly at the harbor? If it's possible to check in at the harbor, what is the procedure?
Answered by Lily | Sep. 04, 2023 10:24
Dear Lory, Thank you for contacting us and we are very happy to hear from you! Regarding transfer from Hanoi, we can arrange the shuttle bus round trip Hanoi - Halong - Hanoi at USD 30/ person or you can also go to the harbor by yourself. For the check-in procedure, the Genesis Regal's staff will welcome and assist you with the check-in process at the lounge before you get on the Genesis Luxury Regal Cruise. Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by Luke D | Aug. 31, 2023 09:18
Hi, Planning on travelling on 30th Sep. What cancellation policy do you have?
Answered by Lily | Aug. 31, 2023 09:19
Dear Luke, Thank you for contacting us! We are very happy to hear from you! Regarding the cancellation, please refer to our Booking policy for cancel and change as follows: (+) More than 30 days prior to check-in: free of charge; (+) From 30 to 7 days prior to check-in: 10% of total rates; (+) From 6 to 3 days prior to check in: 50% of total rates; (+) Less than 3 days prior to check-in: 100% of total rates; (+) No-Show: 100% of total rates. We look forward to hearing from you and please let us know if you have any questions! Best regards, Lily
Asked by Mariah Vincent | Aug. 31, 2023 09:12
Hi, I am looking to book a spot for December 24-25th 2 days/1 night. I was hoping you could give me some insight on what the weather will be like and also what the Christmas surcharge is or if that would apply since we will be overnight on Christmas Eve? :)
Answered by Lily | Aug. 31, 2023 09:12
Dear Mariah, Thank you for contacting us! We are very happy to hear from you! Please be advised that the weather in December is cold and dry. And yes, you are correct; the cruise will apply a surcharge of USD 30/person for gala dinner on Christmas Eve. Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by Suhaniya | Aug. 30, 2023 08:44
Hi, I'm interested in the 3d2n tour on Oct 12, are there any rooms for 2 people with a bathtub?
Answered by Lily | Aug. 30, 2023 08:45
Dear Suhaniya, Thank you for contacting us! Please be advised that all rooms on Genesis Luxury Regal Cruise have a bathtub. I would like to bring you the prices as follows: USD 720/senior suite for 2 persons + USD 30/person/bus round trip. Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by Chris Taylor | Aug. 23, 2023 09:25
Hi there! We're looking at coming on our honeymoon in mid November! When visiting the Dark and Bright cave, is it possible to kayak instead of taking the boat? Thank you in advance!
Answered by Lily | Aug. 23, 2023 09:25
Dear Chris, Thank you for contacting us and we are very happy to hear from you! Yes, when exploring Dark & Bright Cave, you can freely choose between kayaking and bamboo boating, so kindly no worries. Please let me know if you have any other questions! Best regards, Lily
Asked by Andy | Aug. 21, 2023 05:28
Hi is the itinerary flexible? eg. can i do kayaking anytime or is there a schedule to follow?
Answered by Cindy | Aug. 21, 2023 05:29
Dear Andy, Thank you for your questions. Please be advised that the itinerary is fixed and you can only kayak at a certain time. I have sent you the detailed itinerary via email. Please kindly check it. Should you have other questions, please let me know. Best regards, Cindy
Asked by Mary Huynh | Aug. 14, 2023 09:47
Hey, I'm planning to travel in October will it be cold, and is there any promotion code or any deal? We are group of 3 people!
Answered by Lily | Aug. 14, 2023 09:49
Dear Mary, Thank you for your questions! We are very happy to hear from you! The weather in October is cool and comfortable, ideal for water sports and activities, so kindly no worries! As this is the peak season in Halong Bay, may I also know your specific trip dates so we can check availability and quote you the best price? We look forward to hearing from you! Best regards, Lily
Asked by Anouk van Schip | Aug. 14, 2023 09:34
Hi! I was wondering: (1) What would be the additional costs for a transfer from and to Hanoi? (2) Also, I was wondering how long in advance we should book the cruise (planning to go March 2024). (3) My last question, my boyfriend has a serious peanut and cashew nut allergy. Can this be taken into account with the meals?
Answered by Lily | Aug. 14, 2023 09:32
Dear Anouk, Thank you for your questions! We are very happy to hear from you! (1) The shuttle bus round trip Hanoi - Halong - Hanoi is $30/ person. (2) You can book the cruise with us now or at any time you want, and still can update the schedule as long as there are still vacancies. (3) And yes, the cruise can cater to your boyfriend's special dietary needs, so kindly no worries. Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by Karlie Tran | Jul. 24, 2023 08:24
What activities do you have if I travel in the winter (January) and it is too cold to swim?
Answered by Lily | Jul. 24, 2023 08:24
Dear Karlie, Thank you for contacting us and we are very happy to hear from you! Regarding your question, the weather in Halong Bay in January is cold with less rain, so you can go boat riding to explore caves instead of kayaking and relax at the beach instead of swimming. Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by Laura Ruiz | Jul. 22, 2023 08:21
Hello, I would like to book a 2 nights trip on the 14th of July, and also the trasfer from Halong Bay to Hanoi. Please, what time is drop off back at hotel in Hanoi? We are wanting to catch a flight out after.
Answered by Lily | Jul. 22, 2023 08:22
Dear Laura, Thank you for your inquiry. After the cruise finishes, the bus will take you back to your hotel in the Hanoi Old Quarter at around 2:00 - 2:30 pm. Therefore, we suggest you book a flight after 5 o'clock to avoid rushing between places. The shuttle bus round trip Hanoi - Halong - Hanoi costs $30/ person. If you want to reach the airport directly after the cruise, we can also help arrange you a private car (as the shuttle bus only drops off in Hanoi Old Quarter). If you have any further questions, please do not hesitate to contact us. Best regards, Lily
Asked by Luis Santos | Jul. 22, 2023 08:17
Hello, do you have rooms available for 31/12 (2D1N)? Do you have any special prgramme for NYE?
Answered by Cindy | Jul. 22, 2023 08:17
Dear Luis, Thank you for your question! Please be advised Genesis Regal Cruise will have a gala dinner to celebrate NYE on 31 Dec with a mandatory surcharge ($30/person). Should you have any questions, please do not hesitate to contact us. Best regards, Cindy
Asked by Ali Raza | Jul. 15, 2023 08:53
Hi. We are looking to book a 3D2N cruise with departure on 25/01/24 for a family of 2 adults and 2 kids (3 years and 8 months at the time of departure). Could you please let me know if kids will be FOC if we book an adult room for two? Thanks Ali
Answered by Lily | Jul. 15, 2023 08:53
Dear Ali, Thank you for contacting us and we are so happy to hear from you! Please be advised that only 1 kid under 4 years old is allowed for FOC per cabin. Thus as far as I know, you are a family of 2 adults and 2 kids (under 4 years old), you can all stay in one room: FOC for a 3-year-old kid and an extra charge for an 8-month kid. Please also let me know what cabin you are interested in so we can check availability and the price for you accordingly! Thank you and we look forward to hearing from you soon! Best regards, Lily
Asked by Shayla Doyle | Jul. 15, 2023 08:50
Hello, I am looking to book a cruise for next year but I am wondering if you can tell me the difference between the junior and senior suites? They seem to have the same size and description. Thank you!
Answered by Lily | Jul. 15, 2023 08:51
Dear Shayla, Thank you for contacting us and we are very happy to hear from you! Please be noted that the main difference between the 2 cabins is their locations. Junior suites are on the lower deck - with limited views and Senior suites are on the upper deck - with superior views. Should you have any further questions, please feel free to contact us! Best regards, Lily
Asked by chow h | Jul. 11, 2023 09:18
Hi - I am booking for 3 people and want to be dropped off at Noi Bai International Airport after the trip ends on the 2nd day. How much will it cost for a shuttle from our hotel in Hanoi to Halong Bay and then transport from Halong Bay to Airport for 3 people? Also, our flight will be around 6PM, is that enough time?
Answered by Mina | Jul. 11, 2023 09:19
Dear Chow, Thank you for contacting us and we are so happy to hear about your trip plan. We do not offer a direct bus to Noi Bai airport but our bus can continue to Noi Bai airport after dropping off guests in downtown Hanoi. The extra cost for the bus to airport is $10/1 person and you will reach the airport at around 3:45 PM. Total fee for the shuttle bus from Hanoi - Halong - Noi Bai airport is 40 USD/ 1 person. If you have any further questions, please do not hesitate to contact us. Best regards, Ms. Mina
Asked by Alan S | Jul. 11, 2023 09:16
Is it possible to make our own way to the pier, instead of booking the shuttle? If we make our own way to the pier, what time do we have to reach the pier for boarding? Which pier does the cruise operate from?
Asked by Carly | Jul. 07, 2023 10:42
I am interested in booking a 3 days 2 nights trip on the Genesis Regal Cruise. Is it possible to book transportation from Hanoi - Ha Long Bay - Ninh Binh for after the cruise? (2 people). If so, can you let me know the cost of both pick up and drop off? Along with how to schedule the transportation? Thank you!
Answered by Lily | Jul. 07, 2023 10:42
Dear Carly, Thank you for your questions and we are so happy to hear from you! Yes, we can help arrange your transfer Hanoi - Halong - Ninh Binh as follows: Shuttle bus Hanoi - Halong: $15 per person; (2) Halong - Ninh Binh: $25 per person by limousine bus OR $95 for a private car for 2 persons. Please let us know if you want to book the transfer. I look forward to hearing from you soon! Best regards, Lily
Asked by Bayerlein Alexander | Jul. 07, 2023 10:39
Hi, we are interested in traveling with you. Is there a possibility to be picked up in Hanoi old town and dropped off in Haiphong airport after the trip? best regards Alex
Answered by Quan | Jul. 07, 2023 10:37
Dear Alexander, Thank you for your question! You can book our shuttle bus 1 way from Hanoi Old Quarter to Halong for your cruise and then book a private car from Halong Bay to Hai Phong Airport. Should you need any further assistance with your booking, please do not hesitate to contact us. Best regards, Quan.
Asked by Carly Israel | Jul. 06, 2023 09:27
Hello, I am looking to organize a transfer from Hanoi - old quarter to Ha Long bay, and then from Ha Long bay to Ninh Binh after the cruise? Is it possible to do this? Who can I book it through? And what would the cost be? Thank you so much!
Answered by Lily | Jul. 06, 2023 09:28
Dear Carly, Thank you for your questions. Yes, we can help arrange your transfer Hanoi - Halong - Ninh Binh below: Shuttle bus Hanoi - Halong: $15 per person. Halong - Ninh Binh: $25 per person by limousine bus OR $95 for a private car for 2 persons. Please let us know if you want to book the transfer. May I also know your trip dates so we can check availability for you? I look forward to hearing from you soon! Best regards, Lily
Asked by Urvi Gupta | Jul. 03, 2023 10:22
Hi, we are looking to book this cruise for 2-3rd April. When does the cruise end on 3rd as we need to go to the airport post that directly to catch our international flight for 7pm. Do you also provide transfers to airport? Something not too costly?
Answered by Quan | Jul. 03, 2023 10:23
Dear Urvi, Thank you for your questions. As you mentioned your flight will be at 7pm so you have plenty of time after disembark at 12pm. You can either choose from these options: (1) Private car directly from Halong to Noi Bai International Airport at the cost of 110 USD; (2) Shuttle bus (can be included with your booking at 30 USD/round trip/pax) from Halong to Hanoi and then take a taxi to Noi Bai Airport at the cost of 18 USD. Should you have any further questions, please do not hesitate to contact me. Best regards, Quan
Asked by Clara | Jul. 03, 2023 10:20
I’m keen to book this cruise for August and I see there’s a promotion which includes two ways hotel transfers, is the transport a luxury van or a normal bus? Thank you
Asked by Marcus Valderrama | Jul. 01, 2023 06:39
Would the cruise be able to pick me up from my Airbnb in Hanoi?
Answered by Lily | Jul. 01, 2023 06:41
Dear Marcus, Thank you so much for your question and we are very happy to hear from you! May I know your Airbnb address so we can check if we can pick you up accordingly? And please also share with us your trip dates and how many people will travel so we can check availability for you! Thank you and I look forward to hearing from you soon! Best regards, Lily
Asked by Ritika | Jun. 29, 2023 11:20
I am interested in booking a 3 days 2 nights trip on the Genesis Regal Cruise. Is it possible to arrange a private car to pick us up from our hotel in Hanoi instead of a shuttle bus? Also, at the end of the trip, I am planning to go to Ninh Binh instead of Hanoi. Is it possible to arrange a car from the disembarkation point to Ninh Binh. We'll pay for any extra cost. If so, can you let me know the cost of both pick up and drop off? Thank you.
Answered by Mina | Jun. 29, 2023 11:20
Dear Ritika, Thank you for your inquiry and we are so happy to hear from you. May I know how many guests are traveling? We can arrange a private car (4 seats) to pick you up from your hotel (if your hotel is located in the Old Quarter area), and we also can arrange a private car from Halong to Ninh Binh after your Ha Long trip. The private car (Ha Noi- Ha Long- Ninh Binh) costs 190 USD. If you need further information please do not hesitate to contact us. Best regards, Ms.Mina
Asked by Debbie | Jun. 24, 2023 08:36
Hello! How does the Golden Month Promotion work with 3 pax? Would it still be $180pp incl transfer = $540 for 3 pax for 2 rooms?
Answered by Cindy | Jun. 24, 2023 08:36
Dear Debbie, Thank you for your inquiry! We are so happy to hear from you! Yes, the Golden Month Promotion works with 3 pax too. You can take a junior family suite or 1 junior suite double/twin + and extra bed and the cost is USD 540 for 3 persons including transfer. Best regards, Cindy
Asked by Catia | Jun. 21, 2023 06:04
Hi, I have seen that there are Free Kayaking and Free 60' foot/body massage and I wonder if both two are included in the tour or we can only choose either of them for free? Thank you so much!
Answered by Lily | Jun. 21, 2023 06:04
Dear Catia, Thank you for your question! Regarding your inquiries, I confirm that you can enjoy both activities for free. Kayaking is included in the price and you will also have a free 60' foot/body massage at a spa in Hanoi. May I also know your trip dates and how many people will travel so we can check availability for you? Should you have any questions, please do not hesitate to contact us! Best regards, Lily
Asked by Zach Loh | Jun. 19, 2023 11:36
How much does it cost to add a rollaway bed?
Answered by Lily | Jun. 19, 2023 11:37
Dear Zach, Thank you for your inquiry. Regarding your question, yes, there is an extra cost for an extra bed. Can you please share with us the ages of people who will travel with you so we can check the prices and availability for you? If you have any questions, please do not hesitate to contact us. Best regards, Lily
Asked by Bintu | Jun. 16, 2023 11:49
Hello. My departure time is 9th July 2023. I want to book 1 Bed Room for 3 Adult 1 (One year Child). I want to book Genesis Luxury Regan Cruise. Booking will be 2 days 1 night. Let me know the availability Please. Also What will be the cost for. Thanks
Answered by Annie | Jun. 16, 2023 11:50
Dear Bintu, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. As I have checked, Genesis Cruise is available for Senior Suite cabin on your travel date. It costs US$ 510 for Senior Suite cabin & extra cost for your family with US$ 30/person for shuttle bus round trip. This is the one cabin left so I hope you consider it and let me know soon if you want to book this cabin. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Laura Ruiz | Jun. 09, 2023 02:18
Hello, we are planning to book the Genesis Luxury Regal Cruise 3 days/2 nights in July. At what time is the drop off back to Hanoi? Is the shuttle bus free? Is is possible to drop off back to the airport and not to the hotel in Hanoi? We are wanting to catch a flight after. At what time do you suggest us to book our flight? Thank you very much
Answered by Lily | Jun. 09, 2023 02:22
Dear Laura, Thank you for your inquiry. Since the cruise itinerary finishes at about 10:45 am, you will be back to Hanoi Old Quarter at around 2:00 - 2:30 pm if traveling by bus. It takes about 45 minutes to travel from Hanoi Old Quarter to the airport. Therefore, we suggest you book a flight after 5 o'clock to avoid rushing between places. The shuttle bus round trip Hanoi - Halong - Hanoi Old Quarter costs $30/ person. If you want to reach the airport directly after the cruise, we can also help arrange you a private car. If you have any further questions, please do not hesitate to contact us. Best regards, Lily
Asked by Giorgio | Jun. 09, 2023 02:15
Hi, we are interested in this cruise and we were wondering how to reach Ninh Binh from Tuan Chau Marina. I have seen there is a bus Halong SB1 → Ninh Binh Luxury SSB leaving at 12.30 on August 11th (day the cruise would end). Would you suggest to take this bus or are there better solutions? Thank you!
Answered by Lily | Jun. 09, 2023 02:16
Dear Giorgio, Thank you for your question and we are so happy to hear from you! Regarding your inquiry, we can help arrange you a shuttle bus or a private car Halong - Ninh Binh after the cruise. Should you have any further questions, please do not hesitate to contact us! Best regards, Lily
Asked by Julia J. | Jun. 01, 2023 02:54
Hi, we are a girls group of three and traveling from Hoi An. We would like to go on an 3N2D cruise from the 27th of July. We can choose between a flight to Hanoi, landing around 09.05 am (with a pick up) or a flight to Haiphong, landing around 13:15 pm. Is it possible to catch the cruise same day? Which flight would you suggest?
Answered by Quan | May. 31, 2023 04:14
Dear Julia, Thank you for your questions! Regarding your inquiries, it takes approximately 2 hours and 30 minutes from Noi Bai Airport to the cruise port or 45 minutes from Hai Phong Airport to the cruise port (may be longer with traffic jams). As the cruise will embark at around 11.30 am, you must be at the gate by 11am to be able to board the tender to the boat. I suggest you should board the cruise a day later or arrange your flight earlier in the morning to be on the safe side. Should you need any further assistance with the booking, please do not hesitate to contact me. Best regards, Quan.
Asked by Lauren Pearce | Jun. 01, 2023 08:42
Hi, we are travelling with a 2 and a half year old, and a 7 month old. Will this cruise be suitable for them?
Answered by Linh | Jun. 01, 2023 08:42
Dear Lauren, Thank you for your inquiry! Regarding your question, yes the cruise is definitely suitable for your family. If you are a family of 2 adults and 2 children (under 4 years old), you can all stay in one room: FOC for one child and there is an extra charge for the other child. Can you share with us your travel dates and plans so we can check availability for you? If you have any questions, do not hesitate to contact us! Best regards, Linh
Asked by Chloe Su | May. 31, 2023 04:18
Hello, if I book the terrace suite, how do I indicate that I would like to add a roller bed so a family of 3 of us can stay in the same room?
Answered by Lily | May. 31, 2023 04:17
Dear Chloe, Thank you for your inquiry! To indicate your special request for a roller bed, please note with us in the Special Requests Section (in the Booking Form) when you book the room. If you have any further questions, please do not hesitate to contact us. Best regards, Lily
Asked by Kristof Poorteman | May. 31, 2023 04:10
Can you put an extra bed in the family suite? we are 3 adults and 1 kid (9 year) so we should need 1extra bed... if possible is there an extra cost?
Asked by Maarten Dierickx | May. 08, 2023 05:01
Dear Can a transfer be organized from Hanoi - old quarter to Ha long,and the next day from Ha Long to Ninh Binh? And around what time would we arrive in Ninh Binh + what would the cost be? thanks in advance Maarten
Answered by Helen | May. 08, 2023 05:02
Dear Maarten, Thank you for your email. Regarding your question, yes, we can arrange the shuttle bus from Hanoi Old Quater - Halong - Ninh Binh, costing $40/person (For Genesis Luxury Regal Cruise). Also on the next day, you will drop off at Ninh Binh at around 3:30-4:00pm. Please let us know anytime if you have any further questions Best regards Helen
Asked by sagar | Apr. 14, 2023 05:20
Hi, With genesis luxury regal cruise, will there be pick up from Hanoi Old quarter and drop off back to the same location? If so, what is the additional cost? Also, what is the cancellation policy? Thank you
Answered by Annie | Apr. 14, 2023 05:22
Dear Sagar, Thank you for your questions! For Genesis Luxury Regal Cruise, we offer shuttle bus round trip from Hanoi Old Quarter at US$ 30/person. Please kindly find our cancellation policy as follow: From 30 to 7 days prior to check-in: 10% of total rates. From 6 to 3 days prior to check in: 50% of total rates. Less than 3 days prior to check-in: 100% of total rates. No-Show: Charge 100% of total rates. If you have any further questions, please do not hesitate to contact us! Best regards, Annie (Ms.)
Asked by Joelle | Apr. 11, 2023 11:53
Hi, what time do we get back to Hanoi after a 2 day/1 night cruise? I'm looking to book a return flight on May 11 at 4:10pm. Would I make it back in time to catch the flight, or is that cutting it too close?
Answered by Cindy | Apr. 11, 2023 11:54
Dear Joelle, Thank you for your email. You will be back in Hanoi at 2.30pm and it is 45 minutes from the center to Hanoi airport so if your flight is international, I think you should take a private car from Halong directly to Hanoi airport and reach there around 2.00pm. Should you have other questions, please feel free to let me know. Best regards, Cindy
Asked by Yasmine | Apr. 06, 2023 07:10
Hello, as we are going to travel in August, I would like to know if 100% of refund is available in case of bad weather and cancellation by the cruise staff.
Answered by Annie | Apr. 06, 2023 07:11
Dear Yasmine, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. In case the tour cannot be operated due to the weather conditions, please kindly find our cancellation policy as follow: 1/ If the tour is cancelled in advance with prior notice, full refund will be made. 2/ If the tour is cancelled midway through, you will be charged for service already use (such as shortened cruise trip, or breakfast, or shuttle bus, whichever applies in specific case). I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Michelle Dolezal | Mar. 30, 2023 03:51
Hello. I would like to book a trip on July 21 - 22 for 5 adults. We arrive in Hanoi from a Sapa sleeper train at 6 AM in the morning. Is it possible for we can book a shuttle with you to pick us up from the train station in Hanoi, or somewhere we can meet up to get to Ha Long Bay earlier so we are not stranded in Hanoi early in the morning? Thank you.
Answered by Helen | Mar. 30, 2023 03:52
Dear Michelle, Thank you for your email and sorry for the late reply! If you want to leave Hanoi once you arrive at the train station we can arrange a private van for you. The cost is USD 140 for Hanoi - Halong. However, please be advised the cruise will not start until 12.00pm and it takes only 2,5 hours to Halong, you will have to wait at the cruise port quite long so I recommend you to find a place in Hanoi to have breakfast (Mercure La Gare hotel where is only 2 minutes walking from the train station) then wait for our bus at 8.00am (USD 15/person/way) At the moment, we still have room available for your group on the trip date of Genesis Luxury Regal Cruise, so let us know your decision as soon as possible for a great selection. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards Helen
Asked by Nikolai Hansen | Mar. 14, 2023 11:53
Hello i om looking to book a tour on your website, and i am wondering if it is possible to stay at Tuan Chau Marina on the second day, and not return to Hanoi
Answered by Cindy | Mar. 14, 2023 11:54
Dear Nikolai, Thank you for your email! We are so happy to hear from you! You can stay at Tuan Chau Marina for sure and not take the bus back to Hanoi or if you want to use the bus service on another date, it is okay too. Please share with us more details about your trip plan for our further assistance. Best regards, Cindy
Asked by Swapnil | Mar. 04, 2023 11:02
Best Price including transfer from & to Hanoi for - Genesis Luxury Regal Cruise Departure Date:Wed, 29 Mar 2023 Duration: 2 Days/1 Night Return: Thu, 30 Mar 2023 Passengers: 3 Adults Room 1: Family Junior Suite (3 pax) Bed preference: 1 Double Bed + 1 Single Bed
Answered by Annie | Mar. 04, 2023 11:04
Dear Mr. Swapnil, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Please kindly find our offer as below: Genesis Luxury Regal Cruise - Travel date: 29-30 Mar 2023 (2 days 1 night) - Guests: 03 adults - Cabin type: 01 Family Junior Suite - US$ 460. Extra service: Shuttle bus Hanoi - Halong - Hanoi - US$ 30/person/round trip. Total cost: US$ 550. Please kindly consider and let me know soon if you want to book this. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
Asked by Sebastian Mickleson | Feb. 22, 2023 10:09
What exactly is the departure address for Genesis luxury cruise?
Asked by Cindy Tran | Feb. 21, 2023 12:04
Hello, how can I ensure I book a connected room? I am looking for family suites.
Answered by Quan | Feb. 21, 2023 12:04
Dear Ciny, Thank you for your email and questions! Regarding your inquiries, I would like to clarify that family suites are big rooms with a double and single bed. On the other hand, connecting rooms are also available with Junior and Senior rooms. Would you mind sharing your trip date so I can assist you better with room availability? Best regards, Quan.
Asked by Hoa | Feb. 15, 2023 10:40
Is it free or cost for pick up from Hanoi hotel to the cruise and drop off back to the hotel? Does the premium room have bathtub ? Does it drop off at island and cave ?
Answered by Phoebe | Feb. 15, 2023 10:42
Dear Hoa, Thank you for sending us your request! With booking for Genesis cruise, the round trip transfer by sharing will cost 30$ per person. Pickup & dropoff in hotels in Hanoi Old Quarter. Regarding your concern, all cabins on Genesis have bathtub They do have exploring cave, I have attached an itinerary for 02 days and 03 days for your reference. Should you have any questions, please do not hesitate to contact us then Best regards Phoebe
Asked by Rose | Feb. 14, 2023 03:27
Hi how much is the additional for shuttle service from hanoi-halong bay-hanoi. My plan date is feb27-28 2dn1 cruise.
Asked by Andrew Taylor | Feb. 13, 2023 02:41
Hi. Is the Dark-Light area on Genesis, day 1 15.00 -16.30, the same as the Dark-Bright caves on the stellar of the seas tour? I'm looking at 6 people/3 cabins on 5th April - what are our transfer options. Thanks
Answered by Quan | Feb. 13, 2023 02:42
Dear Andrew, Thank you for your email and questions. The Dark - light cave you mentioned above is the same and also called Hang Sang Toi. Our transfer service is available with numerous from budget to luxury. Shuttle bus round trip Hanoi - Halong for Genesis Cruise will be 30 USD/pax and 35 USD/pax for Stellar of the Sea. Private cars are also available upon request and will cost 165 USD/ car (4 seats) or 180 USD/car (7 seats) for the Hanoi - Halong round trip. Should you need any further assistance with the booking, please let me know so i can assist you better with cruise availability. Best regards, Quan.
Asked by Krystsina | Feb. 07, 2023 04:02
Hello. I’m interested if it is possible to get on the Genesis Luxury Regal Cruise 3 Days/2 Nights for two people from 22 to 24 of April. What are the conditions and cost?
Answered by Melissa | Feb. 07, 2023 04:03
Dear Krystsina, Thank you for your inquiry! On your trip date we still have cabins available for the following price: Junior suite: 590 USD Senior suite: 660 USD Price is per cabin for 2 and excludes transfer 30$/guest/round trip Hanoi - Halong Bay and back. Should you need any further information please do not hesitate to contact us! Melissa
Asked by Priya Loomba | Feb. 06, 2023 10:14
Hi Can we ask if there are any on board babysitting options? also can a high chair be provided for meals? Thank you
Answered by Quan | Feb. 06, 2023 10:42
Dear Priya, Thank you for reaching out. The Cruise unfortunately does not provide babysitting services onboard. On the other hand, they do offer a high chair for meals. Hope this helps. Staff on board will be happy to assist you if you need it when traveling with babies/ young children. Best regards, Quan.
Asked by Michelle Moloney | Feb. 06, 2023 10:10
Hi we were wondering how long it takes your shuttle bus to get from Hanoi to Halong Bay? Is it possible to get transport that takes the new highway and is only 2.5 hours? Does this’d cost more?
Asked by Jacopo | Feb. 01, 2023 10:19
Hi there - when booking a cruise it asks if I want to add a shuttle bus service - is it 2 ways and for 2 people the price quoted? And is it a luxury shuttle bus or a just a standard bus? Many thanks Jacopo
Asked by PK | Jan. 27, 2023 11:04
Hi, I have a question about the Family Junior Suite. Does it sleep 3 adults? What are the bed options? Thanks
Asked by Valentine Moreno | Jan. 27, 2023 09:37
Hello, do you provide vegetarian options? also would you provide transfer to nihm bhim after the cruise (2 adults and 1 kid) if so how much? Thanks!
Answered by Halongbaytours Team | Jan. 27, 2023 09:39
Dear Valentine Moreno , Thank you for your email. Yes, the cruise offers the vegetarian option. For the transfer from Halong to Ninh Binh, you can book a private car for $110/car for 3 people with us or book a shuttle bus via website: https://www.baolau.com/en/. Should you need further information, feel free to contact us. Regards, Halongbaytours Team
Asked by Lynn | Jan. 17, 2023 02:42
Hi, just wondering what the arrival time back into Hanoi is as I have a domestic flight arranged for 16:45 - would we make the flight ok? Also, what is the cost of the shuttle to and from Hanoi?
Answered by Melissa | Jan. 17, 2023 02:47
Dear Lynn, Thank you for your email! The shuttle from Hanoi to the cruise costs 30$/person per round trip and we can arrange a transfer to the airport for 10$/person extra. You will reach the airport around 2:45 pm which is enough for your domestic flight. If you need any further assistance please do not hesitate to contact us! Melissa
Asked by Sim | Jan. 16, 2023 10:05
Hello, we are looking at 23Jan2023-24Jan2023 to book Genesis, our question is if you are open during these days because of Tet? Also, question - will the shuttle pick us up directly from our hotel in Hanoi? Please confirm the radius from where the shuttle will pick up. Thanks
Answered by Cindy | Jan. 16, 2023 10:06
Dear Simer, Thank you for your email! We are so happy to hear from you! Yes, Genesis cruise is still operating during the Tet holiday. On 23 Jan we still have room available but the cruise will apply a surcharge of $30/person for the holiday. Please let me know if you are fine with that. For the transfer service, the shuttle bus will pick you up directly from your hotel in Hanoi Old Quarter area. Should you have any further questions, please do not hesitate to contact us. Best regards, Cindy
Asked by robin | Jan. 10, 2023 10:25
Hello, looking at booking for the 26th of January. What are the transfer costs from Hanoi - Halong bay - Hanoi Many thanks
Answered by Jolie | Jan. 10, 2023 10:25
Dear Mr. Robin, Thank you for your email. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. May I know the number of passengers in your group and if you are looking for a 2-day-1-night or 3-day-2-night trip so that I can assist you further? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Donna Foster | Jan. 09, 2023 08:47
Hello, we have a 2 night, 3 day cruise booked in March and I’m trying to find out the time and location when we end the cruise, to arrange our pick up by the hotel we’re staying at that night. Do all cruises end at 10:45 am at Tuan Chau Marina? Thank you!
Asked by Airani | Jan. 04, 2023 10:59
Hello, I am interested in booking the Genesis Luxury Regal Cruise HB cruise for March 20. I know there s a pool on decl. Will the pool be open during late march and is it heated?
Asked by Gabby | Jan. 03, 2023 02:00
Hi there, Looking at booking a cruise for the night of 17th feb. What are the rules around arranging a transfer from Hanoi to the port? We will book accommodation accordingly to where we can be picked up from in Hanoi. Look forward to hearing from you! Many thanks
Asked by Courtney G | Jan. 02, 2023 09:54
Hello there! Is is possible to get 2 beds in the Regal Terrace instead of a double? Thank you!
Answered by Cindy | Jan. 02, 2023 09:55
Dear Courtney, Thank you for contacting us! The bed in the Regal Suite is a fixed double bed. Is it okay to put two blankets on the bed for two of you? Or if not, please take the senior suite instead for 2 single beds. Should you have other questions, please let me know. Best regards, Cindy
Asked by Darshil Shah | Jan. 02, 2023 09:52
Hello, I was planning a 2D1N cruise around 18th January 2023. I wanted to know if there are direct transfers available from the airport (Hanoi). Furthermore, our flight lands at 10:30am. I am slightly confused as to how the check-in system works. Is check-in possible even if the cruise leaves the bay? (In case of any flight delay and we get late beyond the check in time). Also, the following day what is the earliest time we can expect to reach Hanoi so that we can plan our departing flight accordingly. Thank you.
Answered by Cindy | Jan. 02, 2023 09:53
Dear Darshil, Thank you for your email! We are so happy to hear from you! Please be advised that if your flight lands at 10.30am, you will be late for the cruise as the check in time is at 12.00pm and it takes 3 hours from Hanoi airport to Halong. However, you can still take a speedboat to the cruise and pay for that service yourself. The amount will depend on the distance from the port to the cruise, around $100 - $150. The cruise finishes at 11.00-11.30am on the next day. Should you have any further questions, please do not hesitate to contact us. Best regards, Cindy
Asked by Michaela Garcia | Dec. 31, 2022 11:09
HI! Planning to book for a couple on January 18-20. How much would the shuttle ride to and from our Hanoi hotel at the old quarter cost?
Answered by Halongbaytours Team | Dec. 31, 2022 11:11
Dear Michaela Garcia, Thank you for sending your question. For Genesis Regal Cruise, the shuttle bus transfer from/to Hanoi hotels in the old quarter costs US$30 per person for a round trip. Should you have further questions, feel free to get back to us. Regards, Halongbaytours Team
Asked by Natalie | Dec. 29, 2022 04:40
I’m looking to book Genesis Royal cruise 2 nights on March 17th, 2023. Is there a cancellation fee if I was to cancel the trip prior to the cancellation date?. When will the full refund amount post to my credit card account? Thank you Natalie Jean Tran-Le
Answered by Melissa | Dec. 29, 2022 04:41
Dear Natalie, Thank you for your email. Please find our booking policy below: Booking policy for cancel and change: More than 30 days prior to check-in: free of charge. From 30 to 7 days prior to check-in: 10% of total rates. From 6 to 3 days prior to check in: 50% of total rates. Less than 3 days prior to check-in: 100% of total rates. No-Show: 100% of total rates. If you need any further information please let me know! Best regards, Melissa
Asked by Valerie Holland | Dec. 27, 2022 10:10
Do you have 2 single beds as we are 2 ladies travelling 20 Jan ‘23
Answered by Halongbaytours Team | Dec. 27, 2022 10:15
Dear Valerie, Thank you for your inquiry! On all cruises, we can arrange twin cabins for you. Could you share which type of cruise you are interested in (budget, mid-range or luxury) so we can assist you further? I look forward to hearing back from you. Regards, Halongbaytours Team
Asked by Jay | Dec. 23, 2022 10:13
Hello, can we arrive and depart from the cruise by our own private transportation?
Asked by christine | Dec. 12, 2022 02:45
Hi! Are you operating on chinese new year? If yes, any surcharge?
Asked by Arika | Dec. 07, 2022 04:17
Hi I was wondering you do a stalactite tour through the caves or if you pass through them on the boat?
Answered by Mina | Dec. 07, 2022 04:30
Dear Arika, Thank you for contacting us and we are so happy to hear from you. Regarding your question, Genesis Luxury Regal Cruise doesn't have a stalactite tour in the caves on foot. You will pass through the cave by kayak or local sampan boat. If you have any questions, please do not hesitate to contact us. Thank you and have a nice day! Ms.Mina
Asked by Hannah | Dec. 05, 2022 11:06
Hello, I was wondering if your are allowed to bring all your luggage with you on the cruise?
Asked by Luis Fernando Monteiro Cerqueira | Nov. 28, 2022 08:54
Hello! I was interested in the 3 days cruise from December 16th - 18th, taking the shuttle bus from Hanoi to Ha Long on December 16th on my travel date. However, I was wondering if I could arrange the return shuttle bus for 2 days later on December 20th with another group as I want to explore the bay for 2 extra days after the end of the cruise.
Answered by Halongbaytours Team | Nov. 28, 2022 08:56
Dear Mr. Luis Fernando Thank you for your email. For the transfer, you can take the bus back on 20th December without any problem. Pick up time is 11:30am from Tuan Chau Pier. If you need further assistance, feel free to contact us. Regards, Halongbaytours Team
Asked by Jing | Nov. 22, 2022 09:24
Is it possible to make my own travel arrangements to Halong Bay? Where would the cruise be departing from?
Answered by Halongbaytours Team | Nov. 22, 2022 09:28
Dear Jing, Thank you for your question. We are so glad to hear from you. You can make your own travel arrangements to Ha Long bay. On your trip date, please come to Genesis Luxury Regal Cruise Waiting Lounge at Lot 19, Tuan Chau Marina at 11:30 AM. Can you share with us your travel date and number of guests so we can assist you further, please? Looking forward to hearing from you. Best regards, Halongbaytours Team
Asked by Shaarang Begani | Nov. 17, 2022 12:04
Hi I have 2 questions: 1) Need connecting rooms for 2 Junior Suites 2) Is vegetarian food available? No meat/seafood/eggs. Can you share the menu please?
Answered by Mina | Nov. 17, 2022 12:04
Dear Shaarang Begani, Thank you for contacting us. We are so happy to hear from you. May I know which day you want to travel and how many guests are traveling so I can check the availability for you? On the cruise, vegetarian food is available. If you have any special requirement for food allergy or vegetarian... you can inform us 3 days in advance so we can arrange for you on your trip date. If you have any further questions, please do not hesitate to contact us. Best regards, Ms.Mina
Asked by Brooke | Nov. 15, 2022 09:59
Hello, I want to book a 3D2N with my boyfriend and we were curious if their will be wifi on board. Also are there extra activities that were able to book for? Thank you!
Answered by Mina | Nov. 15, 2022 10:01
Dear Ms. Brooke, Thank you for your question. On the cruise, you can access the Wifi but Wifi connection is unstable due to the sea conditions. Some activities such as Tai Chi session, Kayaking, and Cooking Class are free of charge. If you are interested in Spa service, you can book directly with the staff on the cruise. If you have any further questions, please do not hesitate to contact us. Best regards, Ms.Mina
Asked by Jan | Nov. 12, 2022 10:17
We have booked a two night cruise and know that drinks are extra. Do you accept credit card or do we need cash. Also could you please send me the spa menu and prices.
Asked by Bo | Nov. 04, 2022 11:13
Hi there! Interested in this cruise, just curious if we are not into Kayaking are we able to choose bamboo boat?
Asked by Norbert Nieswand | Nov. 02, 2022 02:41
Dear Sir or Madame, we are planning 2 nights from 12th-14th to book in April. 2 adults and a child of 2 years. Is it possible to arrange arrival from Ninh Binh as well? Then return to Hanoi. If yes, how long does the transfer from Ninh Binh take and what are the charges for the transfer? Best regards
Answered by Mina | Nov. 02, 2022 02:42
Dear Norbert Nieswand, Thank you for your inquiry. We can book the bus ticket from Ninh Binh to Ha Long. It costs 17 USD/1 person (FOC for a child 2 years old). It will take 4 hours from Ninh Binh to Ha Long. You also can take the bus from Ha Long-Ha Noi, it costs 15 USD/1 person. If you have any questions, please do not hesitate to contact us. Best regards, Ms.Mina
Asked by Reema Doshi | Oct. 25, 2022 10:30
Hi, I am planning to book a junior suite for 2 pax for the dates 25/26 Nov (2D/1N). I am a vegetarian with certain dietary restrictions (allergic to things growing below the ground like Onions, potatoes, garlic, carrots etc.) would you be able to accommodate my food requirements?
Asked by S Wong | Oct. 25, 2022 10:14
Hello. I am interested in the 2 day 1 night cruise on Sat 12th Nov. What is the cost of the return shuttle from Hanoi please? Does the itinerary include visiting Titop Island to hike to the viewpoint? How much extra does kayaking cost? Thank you
Answered by Cindy | Oct. 27, 2022 10:27
Dear S Wong, Thank you for your email. Please be advised the Genesis Regal Cruise's cost does not include the shuttle service ($30/person/return way with pick up from Hanoi Old Quarter) but includes kayaking. Genesis Regal Cruise goes to Lan Ha Bay which does not include visiting Titop island (in Halong Bay). If you want to visit Titop island, please consider Paradise Elegance cruise or Ambasador cruise instead. Best regards, Cindy
Asked by Chloe Jackson | Oct. 19, 2022 11:54
Hi there, I was just wondering if there was a one way option for the shuttle bus (from Hanoi to Ha Long Bay only) and if so if this a different price to the round trip option? Thank you in advance
Asked by Carissa | Oct. 17, 2022 10:40
Hi! I am planning to book for 30 Dec'22 for 3D/2N (4pax) on Genesis Luxury Regal Cruise. I have several question: 1. Is it possible to have connecting room for Junior Suite? 2. May I know the price for Spa? Thankyou
Answered by Chloe | Oct. 17, 2022 10:41
Dear Carissa, Thank you for your email and question! We can arrange the junior suite connecting cabin for you. The spa menu is attached to your email. However Genesis is fully booked on 30th Dec, can you change to 29th Dec instead? I hope this is helpful for you! Have a nice day! Chloe
Asked by Casper Weber | Oct. 14, 2022 12:06
Hi, We have booked the 2D1N cruise on the 1st of March. We are scheduled to fly out from Hanoi to Da Nang at 5pm of the 2nd of March (VN 6075). Would you say we will make that or should we change flights to a later time?
Answered by Halongbaytours Team | Oct. 14, 2022 12:09
Dear Casper Weber, Thank you for your interest in our service. The drop-off time in Hanoi after the cruise trip is around 2:30 - 3:00 pm. It takes you almost 1 hour to get to Noi Bai Airport. Therefore, you have enough time for a domestic flight at 5pm. If you need more information, we are more than glad to help. Regards, Halongbaytours Team
Asked by Parth Shah | Oct. 11, 2022 12:05
1) We are a group of 7 people looking to book on 25th October, 2022 for a 2D/1N cruise. Is there availability on those dates and what would be the estimate? 2) We are all vegetarians, and one person has special dietary requirements (allergic to some ingredients). Could this be accommodated? 3) We would be flying to HPH airport, can there be a pickup arranged from there? And while departing, we would be going to Hanoi.
Answered by Halongbaytours Team | Oct. 11, 2022 12:05
Dear Mr. Parth, Thank you for sending us your inquiry! For a 2D/1N trip for your group, please refer to the information as followed. The price varies for different cruise types. Budget cruise: below 300 USD for 2 paxes. Mid-range cruise: 300-420 USD for 2 paxes. Luxury Cruise: 420 USD and up. The excursions depend on 3 main routes (each cruise just follows one route). Halong Bay: Sung Sot Cave (Surprise Cave), TipTop Island, Luon Cave kayaking, Cua Van floating village. Lan Ha Bay: Dark Light cave, cycling on Cat Ba island, swimming at Tra Bau/Frog Pond area (Genesis Regal cruise is one example). Bai Tu Long Bay: Thien Canh Son cave, Vung Vieng floating village, Hon Co island... For dietary requirements, all cruises serve vegetarian food. For other special allergies, please inform in details for us in advance so we can check with the cruise organizer. For pickup service, our shuttle bus only picks up and drops off in Hanoi Old Quarter area. If you fly to HPH airport, it is most convenient to catch a taxi or book a private car/van in advance. We hope this is useful for you. If you need more information, feel free to ask us. Best regards, Halongbaytours Team
Asked by Grace | Oct. 04, 2022 04:58
Hi, may I know if there is an additional surcharge/tax per cabin that is to be paid on site? We will be travelling on 5 Jan 2023.
Answered by Cindy | Oct. 04, 2022 04:59
Dear Grace, Thank you for your email! Please note you just have to pay for drinks, spa service on the cruise if you use them. Other services are included in the price. Should you be ready to book, you can book on our website or let me know to book manually for you. Best regards, Cindy
Asked by Natasha | Sep. 30, 2022 04:41
Hello there! I want to know if special arrangements can be made to provide halal or Muslim-friendly food for Muslim travellers? Thank you!
Asked by J | Sep. 29, 2022 09:21
Can the shuttle bus pick up and drop off to La Sinfonia del Rey and La Sinfonia Majesty in Hoan Kiem district? Thanks.
Answered by Jolie | Sep. 29, 2022 09:21
Dear J, Thank you for your email. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. Yes, both of the addresses are located in the Old Quarter so the bus can surely pick you up and drop you off there. Should you have any further questions, please do not hesitate to contact me! Best regards, Jolie (Ms.)
Asked by Stacey Wilson | Sep. 19, 2022 11:04
Hello, I was wondering if it would be possible to arrange a private transfer from Halong bay to Hanoi airport after the tour? And if so what would the approximate cost be? Many thanks in an advance Stacey Wilson
Asked by Riddhi | Sep. 17, 2022 09:45
How can I book the trip for 3 days and 2 nights with regal genesis cruise?
Answered by Halongbaytours staff | Sep. 17, 2022 09:47
Dear Riddhi, Thank you for your interest in our service! Could you please share with us your trip date so we can check the availability and assist you with the booking? If you need more information, feel free to ask us. Looking forward to hearing from you soon! Regards, Halongbaytours staff
Asked by Clem | Sep. 15, 2022 09:33
Hi can I check if there is wifi available on board?
Asked by Priscilla Soh | Sep. 13, 2022 05:30
Hi, will I required to email your cruise line a copy of my passport in order to book a trip?
Answered by Melissa | Sep. 13, 2022 05:30
Dear Priscilla, Thank you for your interest in our service! After confirming your trip we will require passport information for registration on board. This is requested for all overnight stay guests by Halong Port Authority. If you need further information please let me know! Melissa
Asked by Amit K | Sep. 09, 2022 10:07
HI, We are planning a trip around 10th Dec and wanted to check: Is there free transfer available from Hanoi -Halong Bay-Hanoi Is there vegetarian food available on cruise and if you can share the menu. Also can you share the beverage menu Is there spa available on cruise and is it included in booking price. Is there any offer/deal is going on
Answered by Melissa | Sep. 09, 2022 10:10
Dear Mr. Amit, Thank you for your inquiry and we are so happy to hear from you! For your questions, the transfer for Genesis Cruise is not included and cost $30/person extra. There is vegetarian food on board. Spa is available on the cruise and not included in cruise price If you have any other questions please let me know any time! Melissa (Ms.)
Asked by Nicole | Sep. 07, 2022 11:39
Does the hotel need to be in downtown Hanoi to get the shuttle service, or can it be by Hanoi airport?
Asked by Edward | Sep. 05, 2022 03:12
Hi, Just wanted to ask what time will we be expected to return to Hanoi after the cruise? Thank you
Asked by Thao Bauer | Aug. 31, 2022 11:10
Hi, After the cruise checking out can you drop us off at another hotel location in Ha Long instead of getting drop off back in Hanoi? Can you please let me know in case we decide to stay in Ha Long area for few more days longer.
Answered by Hallie | Aug. 31, 2022 11:12
Dear Ms. Thao Bauer, Thank you for your question. Kindly note that our shuttle bus has a fixed itinerary to return to Hanoi and Halong Bay is quite spread out so I am afraid we cannot drop you off at a hotel in Halong. I hope for your understanding. For any further concerns, feel free to send us an email, we are glad to help. Hallie (Ms.)
Asked by Johnny | Aug. 29, 2022 10:13
If I am coming from Ninh Binh, is there any transport provided?
Answered by Melissa | Aug. 29, 2022 10:14
Dear Mr. Johny, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. We do not have any bus service from Ninh Binh to Halong Bay. We can, however, arrange private car service for $110/car for Ninh Binh - Halong Bay route. If you have any other questions please let me know any time! Melissa (Ms.)
Asked by patrick | Aug. 29, 2022 10:11
hi there, im planning to have massage on the cruise, can you please email me the massage menu with its price? thanks
Asked by Adam | Aug. 25, 2022 11:19
Hello, is there any possibility to have a massage on the ship ? If yes, how much does it cost ? Thank you very much.
Answered by Melissa | Aug. 25, 2022 11:20
Dear Mr. Adam, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I have received your question and confirm that there is massage service on board. Please refer to the menu I have sent to your mail. If you have any other questions please let me know any time! Melissa (Ms.)
Answered by Cindy | Aug. 24, 2022 02:48
Dear Rajat, Thank you for your email! Yes, we do supply transfers from Hanoi to Halong if you book the cruise with us and its cost is US$30/person/bus round trip. Can you please let me know your travel date and the number of persons travelling to check the availability? Best regards, Cindy (Ms.)
Asked by fathin | Aug. 18, 2022 09:27
Hi may I know if you are able to prepare a halal meal on board? or what would you advice
Answered by Melissa | Aug. 18, 2022 09:27
Dear Fathin, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I am sorry that Halal Food is not a popular concept in Vietnam and no cruise can prepare this type of meal. Can you consider taking vegetarian meal as alternative? If you have any other questions please let me know any time! Melissa (Ms.)
Asked by Isabella | Aug. 15, 2022 09:23
Hi, can i check if there is BBQ dinner for this cruise? - Genesis luxury regal cruise for 3D2N itinery.
Answered by Melissa | Aug. 15, 2022 09:23
Dear Ms. Isabella, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. We only have BBQ dinner on Stellar of the Seas. For Genesis Cruise it is buffet dinner. If you have any other questions please let me know any time! Melissa (Ms.)
Asked by radhika | Aug. 12, 2022 02:08
Hi, do you have vegetarian meal options, can you share a sample menu please?
Answered by Melissa | Aug. 12, 2022 02:08
Dear Radhika, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. The cost for shuttle bus for Genesis Regal Cruise is $30/person and all cruises can prepare vegetarian food. If you have any other questions please let me know any time! Melissa (Ms.)
Asked by Nira | Aug. 08, 2022 08:52
I am traveling by myself. Is it safe? In additional, I see that there is Kayaking activity, what happen if you travel by yourself
Asked by Alark Jaiswal | Aug. 02, 2022 04:25
Will it possible to take a flight from Hanoi airport at 6.30pm on the day 2 after the cruise ends? Its a domestic flight. Also what will be the cost of private transfer for 6 people?
Asked by KL | Jul. 29, 2022 08:57
Hi, i am planning to book a 2D1N cruise stay. my hotel is at hanoi old quarters. do you offer and free shutter bus pick up for 2 pax? thank you.
Asked by Kim | Jul. 26, 2022 11:03
Hello! Planning to take the Genesis Luxury Regal Cruise on November 1st. Would we be able to get transportation from the Noi Bai airport if we arrive at 7:45 am? If so, how much for two people?
Asked by gena | Jul. 20, 2022 09:16
hi im planning to go the coming weekend 24-25 jul 2 d 1n may i check if the night activities such as suid fishing will take place?
Answered by Mia | Jul. 20, 2022 09:17
Dear Gena, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I have received your request for a quotation, and wonder which type of cruise you are interested in (budget, mid-range or luxury) and how many guests are traveling? I look forward to hearing back from you so I can send you our best offer. If you have any other questions please let me know any time! Mia (Ms.)
Asked by Helene | Jul. 19, 2022 11:13
Hi - At the end of the cruise I need to go to Cat Bi International Airport. Are you able to arrange the transfer directly from Tuan Chau to the airport ?
Asked by Lisa Owen | Jul. 13, 2022 10:10
Hi, I would like to enquire the price for the 2D/1N cruise in 1st week Dec. We would be arriving from Hai Phong Airport. Do you offer complimentary return Airport-Cruise transfers?
Answered by Ellie | Jul. 13, 2022 10:12
Dear Lisa, Thank you for your email and inquiry. We still have Genesis Regal Cruise available and the best deal we have on this cruise is as follows: Genesis Regal Cruise - Date: Early December - 01 junior suite double with balcony (2 guests) - Cost: $300/cabin and $30/person for bus round trip (Transfer: pick up and drop off at hotel TBA) If you have any questions please let us know! Ellie
Asked by Ken | Jul. 11, 2022 09:37
Hi, I am looking to book a 2D1N cruise to Halong Bay on 25th Jul and return on 26th. Can I check if your shuttle bus service can pick us up at our hotel in old quarter, or does it has to be at a certain hotel in old quarters? For the shuttle bus, can we each bring along 1 luggage? Any restrictions on the size? Additionally, can I check what time will I reach back to Hanoi on 26th Jul? how much is the shuttle bus service? Or is it complimentary? Lastly, since we have 4 adults, does your cruise provide connecting rooms? Thanks!
Answered by Jo | Jul. 11, 2022 09:38
Dear Mr. Ken, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I would like to answer your questions below: - We can pick up from any hotel in Hanoi Old Quarter - Arrival back in Hanoi the next day is 2:30pm - You can bring your luggage - We have connecting junior suite If you have any other questions please let me know any time! Jo (Ms.)
Asked by Darren | Jul. 02, 2022 09:39
Hi, We are planning a 3D/2N cruise on Halong Bay on 1 October 2022 but halongbaytours.com seems to only offer 1N cruises for Genesis. Are 3D cruises available? If so, please quote a Senior Suite. Could you also please email a detailed itinerary? Thank you
Answered by Melissa | Jul. 02, 2022 09:39
Dear Mr. Darren, Thank you for your email and we are happy to hear from you! The 3 day 2 night has been updated so you can check on our website. At the moment we offer $590 for the junior suite and $660 for the senior suite. If you need further information please let us know! Best regards, Melissa
Asked by Desmond | Jun. 04, 2022 10:44
Hi, I plan to take a 2D1N cruise. If I stay in Ha Long the night before the cruise, what time will I be picked up to go for the cruise? Can transport be arranged to pick me from my hotel in Ha Long? And will I be able to experience the full itinerary starting from the Pearl workshop? Thank you!
Answered by Melissa | Jun. 04, 2022 10:45
Dear Mr. Desmond, Thank you for your email. I am sorry our bus can pick up from Hanoi Old Quarter only. If you stay in Halong the night before maybe you can take a taxi to Tuan Chau pier to join it? The highlight of this trip is as follows: 1. Visit Halong Bay and Lan Ha Bay in the same journey. 2. New and unique itinerary with the most balance of: activities, relaxing and sightseeing. 3. Admiring Cat Ba Island to explore Hoa cuong, one of the pristine karst cave. 4. Go Kayaking/rowing sampan in Dark-Light cave, one the most beautiful water cave on the Bay. 5. Discover and integrate in the life of fishermen in a fishing house on the bay (exclusive). 6. Relaxing overnight on the quietest area of Lan Ha Bay. 7. The Pearl Workshop is not part of the trip but I hope you still enjoy the rest of the activities. Best regards, Melissa
Asked by Lauren | Jun. 02, 2022 09:23
Hello, I can see you offer a free shuttle service. Where is this picked up from and dropped back off to? Additionally, I would like to book a triple room. Is that possible? Thanks!
Answered by Hallie | Jun. 02, 2022 09:23
Dear Lauren, Thank you for your inquiry! I'm sorry that our website is not getting updated recently, the shared limousine bus Hanoi - Halong - Hanoi actually costs: $40/person now. May I know what date you would like to join the cruise and how many people you have in your group so I can check the availability for you? I'm looking forward to hearing from you soon Best regards, Hallie
Asked by Wilmarie Vargas | Apr. 23, 2022 03:38
Hi- Can the pick-up be at Hanoi Train Station instead of a hotel?
Asked by Carol Channing | Apr. 16, 2022 08:54
Hello Team, May i enquire when we will arrive back at Hanoi? As i have a plane to catch
Answered by Melissa | Apr. 16, 2022 08:55
Dear Ms. Carol, Thank you very much for your inquiry. The shuttle bus will take you back to Hanoi around 2:30-3:00pm. Please also kindly note that General Regal will not operate until 23rd April. If you have any questions please do not hesitate to contact us! Melissa (Ms.)
Asked by Masa Sanukiya | Jun. 08, 2021 02:00
I see there is a free shuttle from Hanoi to the marina, but the pickup is limited to Old Quarter area. We are staying at Intercontinental Westlake, would you be able to pick us up?
Answered by Jolie | Jun. 08, 2021 02:03
Dear Ms. Masa Sanukiya, Thank you so much for contacting us! Yes, the shuttle bus can surely pick you up at InterContinental Hanoi Westlake and the pickup time is a little bit earlier, at around 7:30 AM. Can you please kindly share with us your travel date in order for us to check the availability accordingly? Looking forward to hearing from you soon! Best regards, Jolie (Ms.)
Asked by Peter Chua | Jan. 04, 2021 04:34
Hi, can I just ask if there is an extra fee to pay for kayaking?
Answered by Ms Bailey | Jan. 04, 2021 04:38
Dear Mr. Peter Chua, Thank you so much for contacting us. My name is Bailey from Halongbaytours department and I am very glad to assist you. Regarding your question, please be advised that kayaking is included in the price thus you do not need to pay any extra fee so kindly no worries. Should you have any questions, please let me know in advance. Best regards, Bailey
Asked by Woohyun | Dec. 30, 2020 09:42
Hi? I want to know the difference between junior suites and senior suites. I would like to make a reservation for 6 people but I want to know if there are only 6 people in my car.
Answered by Amber | Dec. 30, 2020 09:56
Dear Mr. Woohyun, Thank you for your question! On Genesis cruise, the Junior Suite cabins locate on the first floor while the Senior Suite cabins locate on the second floor. The cruise bus is sharing Limousine Fuso which can accommodate around 14 people. You can also consider taking a private minivan if you want only your group in the car. Could you provide me your travel date so I can check availability accordingly? I hope to hear from you soon and please let me know if you have any inquiries. Best regards, Amber (Ms.)
Asked by Ree | Aug. 26, 2020 12:17
Hello, Mr. I am planning to book this product on 1st Oct to stay 2D 1N. At that moment, I will be in Cau Giay Hotel. (110, Cau Giay) Can you pick me up for free or do I need to pay for the transportation?
Asked by Dawn Hellier | Mar. 01, 2020 03:03
We are a family of 7 adults looking to do a 2 night cruise in August. After the cruise we are travelling to Ninh Binh. Could you arrange a transfer and how much would it cost. Thanks Dawn
Answered by Jolie | Mar. 01, 2020 03:04
Dear Mr. Dawn Hellier, Thank you for your email. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. If you need to travel to Ninh Binh, we offer a private minivan for your group at US$ 120. The journey is around 3 hours thus you can reach your accommodation in Ninh Binh at around 15:00. By the way, may I ask for your travel date in order for me to check the cruise's availability accordingly? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
Asked by Jonathan | Feb. 24, 2020 11:40
Is there any family cabin on this boat? We are travelling with 2 kids 7 & 9 years old.
Answered by Jolie | Feb. 24, 2020 11:44
Dear Mr. Jonathan, Thank you for contacting us with your question! If you travel with 2 children, we recommend you to take the connecting junior suite cabin where we can arrange 1 double and 1 twin cabin for you with easy access. You also have 2 bathrooms for maximum convenience. May I know your tentative trip date so we can check the best cruise deal for you?
Asked by Peter Yuill | Feb. 19, 2020 03:27
Do you pick up from Sheraton Hanoi, K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District? Also your site states free shuttle but when you try and book it states $20/pp for shuttle. Which is correct?
Asked by Josephine Yee | Nov. 03, 2019 03:22
Hello, Wanted to know if you pick up at any hotel in Hanoi, Old Quarter? And if so, what time is pick up and drop off back at hotel? We are wanting to catch a flight out after.
Answered by Lisa | Nov. 03, 2019 03:24
Dear Ms. Yee, Thank you for contacting us! We can pick up from any hotel in Hanoi Old Quarter. You will be picked up between 8:30 and 9:00am and returned to your hotel between 2:30 and 3:00pm. We suggest you book your flight after 5:00pm. Best regards,
96 Customer reviews for Genesis Luxury Regal Cruise
Excellent
Based on 96 reviews
| Cruise quality |
|
9.7 |
| Food/Drink |
|
9.6 |
| Cabin quality |
|
9.7 |
| Staff quality |
|
9.9 |
| Entertainment |
|
9.5 |
| Outstanding: | 41 |
| Excellent: | 51 |
| Very good: | 3 |
| Good: | 1 |
| Mature couples: | 34 |
| Solo travellers: | 6 |
| Family with children: | 9 |
| Groups of friends: | 16 |
| Young couples: | 31 |
Comments are provided by customers who have previously taken this cruise trip
-
Marcus Prowse AU 03-11-2023
Outstanding
The bay view was unbeatable. Since everyone said 1 night was rushed, we chose 2 nights and it was the right choice. We went kayaking and swimming more. We could also visit a village and ride a bike around the village. Although the trip was not very cheap yet definitely worth it. Food and staff were excellent. Highly recommended!
Cruise quality 10 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 10 -
Aditi Dey India 19-10-2023
Outstanding
Best room. View was fantastic. Good service.
N/ACruise quality 10 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 10 -
Taylor US 05-10-2023
Excellent
We booked the Regal Suite. It was large, modern, and had a wonderful view. However, there was sometimes an engine smell. The ship was well furnished and clean. The program provided varied activities such as kayaking, swimming, boating,... Food was average.
Cruise quality 10 Food/Drink 8 Cabin quality 9 Staff quality 10 Entertainment 9 -
Arun India 01-10-2023
Very good
The room had a nice view and spacious. The view was awesome. The staff was friendly and kind.
More time for kayaking. The door and bathroom should be renovated.Cruise quality 8 Food/Drink 9 Cabin quality 8 Staff quality 9 Entertainment 8 -
Daniel AU 20-09-2023
Excellent
Service onboard was great. Staff was friendly and welcoming. Amazing views. The schedule was a bit jam-packed. The excursions were crowded since most cruises follow the same time frame. There was some noise from other boats during the night since they parked in the same area.Cruise quality 10 Food/Drink 9 Cabin quality 10 Staff quality 10 Entertainment 8 -
Jason Wilson UK 09-08-2023
Outstanding
Nice room with balcony. The food was delicious and abundant. Very kind staff. It was my birthday and I was surprised by the cake and decor. The transfer went smoothly. Recommended!
Cruise quality 10 Food/Drink 10 Cabin quality 10 Staff quality 10 Entertainment 10
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