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Trip Overview
Duration: 2 Days/1 Night
Departure: Daily
Cruise Line: Heritage Cruise Binh Chuan
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Heritage Cruise Binh Chuan Tours

2DAY
Heritage Cruise Binh Chuan 2 days
$190/pp
3DAY
Heritage Cruise Binh Chuan 3 days
$370/pp

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Heritage Cruise Binh Chuan
Heritage Cruise Binh Chuan
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Heritage Cruise Binh Chuan 2 Days/1 Night

Lan Ha Bay, Dark and Bright Cave - Show on map
SwimmingSquid Fishing SpaKayakingCooking Class
Prices starting from:
US$192.5 US$175
per person
View price calendar
Summer Sales - Only $200/person inc transfer
+35 photos
Built: 2019
20 Cabins
Steel Boat
Lan Ha Bay
Full board included
9.7
Excellent Based on 327 reviews
Nice and kind staff. They were welcoming and available any time we needed. Highly appreciated their hard work. Our Delta …
— Pablo Fernandez Spain

Availability ( View price calendar )

Cruise Duration:
  • 2 Days/1 Night
  • 3 Days/2 Nights
Check-in:
Rooms:
Rooms:
Room 1
Adult(s)
DONE
Child Policies
Child Policies
Child Age Cruise Fares
0-3 Years old Free
04-11 Years old 75% Adult fares
12 Years old and up Full Adult fares
Book now to get this fantastic price. If you book later, there’s a chance the price will go up or the cruise will be sold out.
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Room Types Max Rates (per room)
Delta Suite
Delta Suite
Room with balcony
  • Size: 33sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
+
Max adults: 2
Max children: 1 (up to 12 years of age)
Choose dates to show prices
Ocean Suite
Ocean Suite
Room with balcony
  • Size: 33sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
+
Max adults: 2
Max children: 1 (up to 12 years of age)
Captain Suite
Captain Suite
Room with balcony
  • Size: 38sqm
  • Max Adults: 2
  • Bed options: Double Bed
Extra beds available:
  • Rollaway bed
  • Crib
Show more
+
Max adults: 2
Max children: 1 (up to 12 years of age)
Regal Suite
Regal Suite
Room with balcony
  • Size: 46sqm
  • Max Adults: 2
  • Bed options: Double Bed
Extra beds available:
  • Rollaway bed
  • Crib
Show more
Max adults: 2
Max children: 0 (up to 12 years of age)

About Heritage Cruise Binh Chuan

Put into operation in 2019 as a new 5-star cruise, this 4-story work of art reflects the golden time of the Indochine period. Bearing the iconic embarks of the first ship by Bach Thai Buoi, Heritage Binh Chuan promises a luxury stay right above the emerald water of Lan Ha Bay.

Heritage Binh Chuan's built-in 20 boutique cabins, including 6 Delta Suites, 10 Ocean Suites, 2 Captain Suites, and 2 Regal Suites. Despite having a different design, all units are spacious, ranging from 33 to 46 sqm, and clad with high-end amenities.

The design is mainly inspired by the Indochine style but still able to express the tradition and culture of past time. With the intention of maximizing the coverage of natural lights, arched staircases and large windows are used everywhere. The cabins have their own private balconies and a large bathroom with huge glass windows for green Bay vista.

The first two floors of the cruise are distributed for visitors’ cabins - Delta and Captain Suite stand next to the wine cellar on the 1st floor, Ocean and Regal are on the 2nd - while the remaining floors are adorned for dining and entertainment purposes. There is a large sun lounge for multi activities such as morning Vovinam, outdoor cooking class, event parties, afternoon tea, or just simply lying on the benches to admire the stunning Bay.

Moreover, the only seasonal pool of Lan Ha cruise, and one of the largest onboard swimming pools, located on the top floor, will absolutely satisfy the need for a dip. For guests craving Vietnamese local food and international dishes, L’Indochine and Le Tonkin restaurants, a wine cellar, and a lounge bar can serve. Breakfast and lunch will be Asia plus Western buffet, dinner will be of fine dining style, small kids have their own custom-made order menu.

There is also a piano lounge, an art gallery, and a boutique spa for other relaxing experiences. Along with flexible tours and exciting activities, the cruise is on fire to bring an unforgettable cultural experience for every Vietnam traveler.

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  • Souvenir
  • Wifi
  • Waterslide
  • Fitness room
  • Spa & massage
  • Art gallery
  • Library
  • Bar
  • Restaurant

4 things that we love most about Heritage Cruise Binh Chuan

  • Spacious cabins with private balcony
  • Swimming pool on sundeck
  • Exclusive Arts Gallery
  • Free Kayaking

Cruise itinerary

  • 2 Days/1 Night
  • 3 Days/2 Nights
Day 1: Hanoi - Halong Bay - Lan Ha Bay
Morning

You will be greeted at your hotel in the Old Quarter to take the new highway to Tuan Chau Pier (if book our shuttle bus).

Afternoon

Board the Heritage Cruise's boat and enjoy a welcome drink as you receive a cruise briefing, safety instructions and check in to your suite. Lunch is served at L’Indochine Restaurant. Later cruise to Da Chong islet, where you can see a heritage lighthouse built by the French more than 100 years ago. After lunch, cruise to Gia Luan Lagoon where limestone karst formations rise out of the sea. This quiet bay is untouched and remote, as not many cruise ships visit. At 15:30 the cruise vessel approaches the Ba Trai Dao beach (or Tra Bau) in Lan Ha Bay, a natural frontier between the provinces of Halong and Haiphong. This secret hideaway has beaches, caves and the spectacular natural beauty of about 400 islands. Guests can try kayaking or simply swim in the clear waters of the bay.

Evening

Activities include afternoon tea and the chef will lead a Vietnamese cooking class. Afterwards, a memorable dining experience will be offered at the restaurant, with local food in an intimate and romantic setting. Enjoy evening views of the bay at the bar on the top deck. Try your hand with squid fishing. The bars are open until late.

  • Meals included: Lunch, Dinner
Day 2: Lan Ha Bay - Hanoi
Morning

Start the day with a session of Vovinam on the sundeck. Afterwards, guests will enjoy a light breakfast on board. At 7:15 we shall head off in a bamboo boat to explore the Dark and Bright Cave. Return to the ship for checkout. At 10:00 enjoy brunch while cruising back to harbour.

Noon

Departure to Hanoi for those who have booked our Limousine service.14:00 Approximate time of arrival in Hanoi, and drop-off at your hotel.

  • Meals included: Breakfast, Brunch
Day 1: Hanoi - Tuan Chau - Lan Ha Bay
Morning

For guests booking our bus transfer service, pick-up will be at your hotel; drop-off at Tuan Chau Pier, Halong. Crossing the expressway, you will have the chance to witness the longest cross-ocean bridge in Southeast Asia.

Afternoon

Check in on Heritage Cruise at 12.30 and enjoy welcome tea while receiving safety instruction information. The cruise will then pass the Da Chong islet where the ancient French lighthouse still resides. After lunch, the vessel will anchor at Gia Luan Lagoon, where rock formations take place and tourist routes vanish. Then, all approach Ba Trai Dao Beach (or Tra Bau), the natural border between Halong Bay and Hai Phong. There are over 400 islets with a long coastline and many magnificent limestone caves hidden behind the emerald water. Kayaking and swimming are the most awaited activities. Afternoon rounds off with a relaxing time in public areas. Cocktails are served on the sun deck.

Evening

Tea party, massage, and cooking class on deck, followed by a dinner at the luxury restaurant. Enjoy an evening view at the La Piscine bar or try night squid fishing.

  • Meals included: Lunch, Dinner
Day 2: Viet Hai Village - Ba Trai Dao Area
Morning

Rise up for a Vovinam class, following is a light breakfast. Visit Viet Hai village by speed boat. Strolling around the area by bicycle or electric bus to explore the life of locals and enjoy an exotic lunch in a village deep inside the jungle. Transfer back to the ship to cruise to Lan Ha Bay.

Afternoon

Cruise to Ba Trai Dao Beach for swimming and sunbathing. After 5 hours of nature discovery, back to the vessel to rest. A cooking class is displayed on the deck for anyone interested.

Evening

Enjoy a fine dining experience in a romantic setting. Move to the night bar or have your hand on squid fishing.

  • Meals included: Breakfast, Lunch, Dinner
Day 3: Lan Ha Bay - Hanoi
Morning

Vovinam class to start the day. After a tea, coffee, and pastries, boat to Dark and Bright Cave. Check out from 9.00 to 9.30. Have a light brunch during waiting time transferring to Tuan Chau Pier. Return to Hanoi by our limousine service (only available for guests booking the transfer service).

Afternoon

After about 2 hours of travel, back to your home/hotel.

  • Meals included: Breakfast, Brunch
Last updated 17:27 Friday 01 Mar 2024

Important Notes

  • PROGRAMS & SCHEDULES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
  • Trip cancellation due to bad weather in Halong Bay:
  • The cancellation decision is made by Management Board of Halong Bay on the day of the trip in case of bad weather conditions. In such case, we will make alternative travel arrangement for you on request or offer refund in accordance with the cruise policy.
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Cruise inclusions & options

Price Exclusions
  • Transfer from Hanoi to Tuan Chau Pier and back (transfer time approximately 2.5 hours)
  • Airfares, and Hotel Accommodation
  • Visa to Vietnam
  • Beauty Spa Services and Massage
  • Beverages and Tobacco
  • Tax, tips and other Personal Expenses
  • All other services not clearly mentioned above
  • Surcharge for New Year, Christmas and Vietnam's Holiday
Price Inclusions
  • Taxes & Service Charges
  • Welcome Cocktail
  • Cruise Itinerary and Program
  • Entrance and Sightseeing Fees
  • In-house English-speaking Tour Guide
  • Luxury Cabins and Suites with A/C
  • Luxury en-suite Bathroom
  • Meals on board during cruise program
  • Tai Chi Session
  • Cooking Class
  • Insurance
  • Kayaking
Cruising Policy
  • Check in on board: 12:10pm
  • Check out:  10:00am
  • Return Hanoi: 2:30pm
  • The FOC rate for children under 4 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults. Only 1 (one) child under 4 years old traveling with two (2) adults is allowed for FOC per cabin.
  • Children from 4-11 will pay extra charge 75% of adult rate.
  • Children 12 and above must pay full fare as adult.
  • Peak season surcharge : Surcharge $75/adult and $35/child for December 24th, December 31st
  • Vietnam Holiday Surchage : Surcharge of $40/adult and $35/child for travel during Lunar New Year (28, 29, 30, 31/01/2025)
  • Shuttle bus:  $40/person (adults and children round trip). Pick up point: at hotel in Hanoi Old Quarter or in front of Hanoi Opera House
Booking Policy
  • More than 30 days prior to check-in: free of charge 
  • From 30 to 11 days prior to check-in: 15% of total rates 
  • From 10 to 7 days prior to check in: 30% of total rates. 
  • Less than 7 days prior to check-in: 100% of total rates. 
  • No-Show: 100% of total rates.
  • Cancellation notice must be in written form and send to us via email. Refund will be processed between 5-7 business days.

Questions & Answers (272)

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Asked by Lynne Barnes 1 week ago

I will be at Cat Ba Island. Can I join the ship without starting at Hanoi? If so, what would be the reduction in price?

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Answered by Mary 6 days, 11 hours ago

Dear Ms. Lynne Barnes, You can surely join the trip without starting from Hanoi. Our promotion on Heritage Cruise with an included shuttle bus, with all buses departing from Hanoi only. If you do not use our bus service, please check the price without the bus fee directly on our website. Regards, Mary

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Asked by Fie Øvlisen 1 month, 2 weeks ago

Hi, Do you have connecting rooms when travelling as a family of four?

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Answered by Annie 1 month, 2 weeks ago

Dear Fie Øvlisen, On Heritage Cruise, we have 1 Ocean Suite connected to 1 Regal Suite, I wonder if it works for you? Or if you wish to explore other cruises as well please let me know! Best regards, Annie (Ms.)

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Asked by Demi Oliver (prior last name Sherman) 2 months ago

HI, Do you offer any pricing adjustments for a single traveler?

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Answered by Hazel 1 month, 4 weeks ago

Dear Demi Oliver, Yes we do offer the price of Single Room. Can you please share with us your trip dates so I can check availability. Best Regards, Hazel

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Asked by Mohamed Ghanaiem 2 months ago

If I a have a flight same day when can I be at airport on second day/

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Answered by Helen 2 months ago

Dear Mohamed, In response to your query about the earliest possible arrival time at the airport on the second day, please note that the tour is scheduled to conclude at approximately 11:30 am at Tuan Chau Marina. From this location, the journey to Noi Bai International Airport typically takes around 2.5 hours by private car. Alternatively, if your flight departs from Cat Bi International Airport, the drive would be approximately 1 hour by private car. I hope this information is helpful as you make your travel arrangements. Please let us know if you have any further questions. Best regards, Helen

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Asked by Claire Hsu 2 months, 1 week ago

What is the difference between the Delta an Ocean suites? Both rooms look the same. Is the Ocean suite on a higher floor/better location? Thanks!

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Answered by Phoebe 2 months, 1 week ago

Dear Claire, It is correct indeed that Ocean suite is located on the higher floor when Delta is located first floor. I believe higher location will bring you the better view of the bay and better location on boat. If you wish to book this cruise with us, kindly do let us know and we are happy to assist you all the way. Phoebe

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Asked by vishakha kejriwal 3 months ago

can 3 adults accomodat ein one room

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Answered by Hallie 2 months, 4 weeks ago

Dear Vishakha Kejriwal, Yes, we can put an extra bed in the room for you and 3 of you can stay in one room. Best regards, Hallie

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Asked by Giulia Lollobrigida 3 months, 1 week ago

I read you have Guests have a bunch of activities options for 2 days - 1 night such as hiking, swimming, kayaking, sunbathing, learning cooking Vietnamese food, riding around the local village, etc. but what of all these is included?

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Answered by Mary 3 months, 1 week ago

Dear Giulia Lollobrigida, The 2 day/1 1-night program includes these activities:  swimming/kayaking at Tra Bau area, cooking class, Happy Hour, squid fishing, Vovinam, and taking a sampan boat at Dark - Bright Cave. Regards, Mary

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Asked by Bobby Jo 3 months, 2 weeks ago

Just Curious, Do you get close enough to Cua Van floating village that we would be able to kayak to and check out?

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Answered by Tearis 3 months, 2 weeks ago

Dear Booby Jo, Thank you for your email! We would like to inform you that the Heritage Cruise Binh Chuan's itinerary does not include Cua Van Floating Village. Instead, the cruise visits Viet Hai Village for the 3 days/2 nights itinerary so that you can explore it by taking a bicycle ride or electric car.  Should you have any questions, please let us know. Kind regards, Tearis

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Asked by Leon Fang 3 months, 2 weeks ago

I understand you have pickup from Hanoi. Do you have drop off to Ninh Binh as well?

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Answered by Tearis 3 months, 2 weeks ago

Dear Leon Fang, Yes, we can arrange the dropoff in Ninh Binh either by shuttle bus or private car. Best regards, Tearis

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Asked by Thi Thu Van Tran 3 months, 3 weeks ago

can you pick us up at Hanoi Hanoi La Palm Premier Hotel & Spa

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Answered by Melissa 3 months, 3 weeks ago

Dear Ms. Thu Van, We can surely pick up from La Palm Hotel. Melissa
 

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Asked by Anurag Saboo 3 months, 3 weeks ago

Hi, the FREE foot/body massage mentioned with the booking, is ON THE CRUISE right? not in Hanoi

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Answered by Melissa 3 months, 3 weeks ago

Dear Anurag, The spa offer is at La Flora Spa in Hanoi which is our partner and NOT on the cruise. Should you need any further information please do not hesitate to contact us! Melissa

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Asked by Andrea 4 months ago

Hi , I am travelling with a friend and we want to book a twin share room . Can I please confirm the bath is separate (has a door ) rather than open with the room ? Second question - do you do pick ups from Hanoi and drop off back to Hanoi and how much is that please ? Andrea

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Answered by Tearis 4 months ago

Dear Andrea, The bathroom is equipped with a door to separate it from the main room. The roundtrip transfer Hanoi - Halong - Hanoi costs 35 USD/person (by shuttle bus) and 165 USD/2 people (by private car). Kind regards, Tearis

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Asked by Paige L 5 months, 4 weeks ago

Is a stand alone bath available in all rooms with a window view over the bay?

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Answered by Annie 5 months, 3 weeks ago

Dear Paige, Yes, the rooms offer both a standing shower and bathtub. The bathroom will have an ocean view. Best regards, Annie (Ms.)

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Asked by Karensa Fischer 6 months, 1 week ago

If we fly into Haiphong Airport, could we get help with booking a shuttle from Haiphong to Tuan Chau port and then for return, a shuttle from Tuan Chau port to Hanoi?

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Answered by Cindy 6 months, 1 week ago

Dear Keransa Fischer, We have only private car service from Hai Phong to Tuan Chau. From Tuan Chau to Hanoi, we can arrange a bus for you. Best regards, Cindy

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Asked by Collette Schoper 6 months, 2 weeks ago

We have our 15 year old daughter traveling with us. Is she considered an adult? Is there 1 room that could accommodate the 3 of us or are there connecting rooms available?

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Answered by Cindy 6 months, 2 weeks ago

Dear Collette Schoper, Yes, children from 12 years old are considered adults. You can take 1 room with an extra bed for 3 of you. Best regards, Cindy

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Asked by Lauren C 7 months, 1 week ago

What is the difference between the Delta and the Ocean suite?

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Answered by Cindy 7 months, 1 week ago

Dear Lauren C, Please be advised the difference between the Delta and the Ocean Suite is location. The Delta Suite is located on the lower deck and the Ocean Suite is located on the upper deck with nicer view. Other things are the same. Should you have other questions, please let me know. Best regards, Cindy

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Asked by chandni 7 months, 2 weeks ago

Is Bioluminescent Plankton using Kayak in Lan Ha bay available?

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Answered by Mary 7 months, 1 week ago

Dear Chandni, I'm sorry that the service is unavailable on the bay. Regards, Mary

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Asked by Chloe 7 months, 3 weeks ago

Hello, just wondering what is the differences between the ocean suite and the captains suite? And does one have a better view?

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Answered by Cindy 7 months, 3 weeks ago

Dear Chloe, Please be advised the Ocean Suite is located on the upper deck and the Captain Suite is located on the lower deck. I think the Ocean Suite will have a better view. Best Regards, Cindy

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Asked by Sam N 7 months, 4 weeks ago

Hi, can transportation from Hai Phong be included instead of Hanoi in cruise price? Thanks.

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Answered by Annie 7 months, 3 weeks ago

Dear Sam N, Please note that the cain cost does not include any transfer (either Hanoi - Halong or Hai Phong - Halong). If you are staying in Hai Phong, we offer private sedan car at US$ 45/way. Best regards, Annie (Ms.)

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Asked by Donna Andrews 8 months, 1 week ago

Hello if you dont want to go on the tours are you allowed to stay on board the boat to relax ?

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Answered by Mary 8 months, 1 week ago

Dear Donna Andrews, Yes, you can surely stay onboard to relax and skip the tours. Regards, Mary

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Asked by Sky 8 months, 1 week ago

Is there a food menu you can send me?

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Answered by Tearis 8 months, 1 week ago

Dear Sky, I emailed you the food menu for your reference. Regards, Tearis

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Asked by Ryan Daley 8 months, 2 weeks ago

Hi there, Are we able to disembark the cruise on the second day after the kayaking on to cat ba island instead? We have an airbnb booked there afterwards.

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Answered by Cindy 8 months, 2 weeks ago

Dear Ryan Daley, Please be advised that the Heritage Cruise Binh Chuan can drop you off at Gia Luan Pier after you have a brunch at 10.00am. You will still have time to join the activities then have a meal before leaving. From Gia Luan Pier, you can take a taxi to Cat Ba town then. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

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Asked by Mayu 8 months, 3 weeks ago

Hello there. I would like a pick-up in Ninh Binh and a drop-off in Ha Noi. Can you do the location arrangement?

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Answered by Cindy 8 months, 3 weeks ago

Dear Mayu, Yes, we can arrange bus Ninh Binh - Halong - Hanoi and its price is USD 38/person. Best regards, Cindy

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Asked by Leslie Matteoni 8 months, 4 weeks ago

Please provide information on booking a shuttle transportation from Hanoi to the Marina and then back to Hanoi.

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Answered by Helen 8 months, 4 weeks ago

Dear Leslie, We do offer a shuttle bus round trip from Hanoi-Halong-Hanoi at $35/person. The type of bus will be limousine with around 7 people on car. Please advise if you want to book this service with us. Best regards, Helen

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Asked by Isabel Ramos 9 months ago

Hello, Does the Regal Suite have a bigger Balcony then the Ocean Suite? Best Regards

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Answered by Cindy 8 months, 4 weeks ago

Dear Isabel Ramos, Please be advised that the balcony of the Regal Suite is not bigger than the Ocean Suite's but this room is located at the quietest area and provides a priority to book private dining at the Wine Cellar or Outdoor. Best regards, Cindy

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Asked by Sylvia Conway 9 months ago

Hi, can you advise if it’s okay to take full luggage (large suitcase) on an overnight cruise?

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Answered by Cindy 9 months ago

Dear Sylvia Conway, Please be advised there is no limit for luggage onboard so you can bring all with you and store it in your cabin. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

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Asked by J King 9 months, 1 week ago

Hello, is the pool heated for winter swimming?

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Answered by Mary 9 months ago

Dear J King, Yes, the Heritage cruise's pool is heated for winter swimming. Best regards, Mary

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Asked by Jill MacDougall 9 months, 1 week ago

On the 2 night/ 3 day trip does the ship go back to pier and pick up the new 1 night/ 2day guests? Where does the ship dock at night? Halong or Lan Ha? Thank you

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Answered by Cindy 9 months, 1 week ago

Dear Jill MacDougall, I would like to clarify how is the cruise operate everyday below:

- The ship will dock at a certain place in Lan Ha Bay and everyday, a speedboat will pick up and drop off guests from the pier to the ship.

- The guests who book a 3 day cruise will transfer to a day boat for excursions during the day from 8am to 4.00pm 

- The ship will dock in Lan Ha bay at night, at the sleeping area.

I hope my information helps and should you have any further questions, please do not hesitate to contact me.

Best regards,
Cindy

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Asked by John 9 months, 2 weeks ago

Hi I am looking to book a cruise on heritage cruise binh chuan. Wanted to make sure everything is still as advertised? Also if I book a private car. Can I be dropped off at noi bai airport and approximately what time would I be dropped off? Thank you

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Answered by Cindy 9 months, 2 weeks ago

Dear John, We confirm that we will arrange the cruise as information on our website. If you book a private car, you will arrive at Noi Bai airport around 2.00pm. Best regards, Cindy

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Asked by simona 9 months, 3 weeks ago

Hello, I am lookin for a 3 days 2 night cruise in Halong Bay. When I look at the itinerary, I see it goes in La Han Bay moostly witch is not my first choice. Could you please send me the one that stay the most in Halong bay. yhank you.

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Answered by Cindy 9 months, 3 weeks ago

Dear Simona, For a cruise sails to the Halong Bay area, please have a look at Indochine Premium Cruise, Paradise Elegance, Hermes, Grand Pioneers Cruise... Best regards, Cindy

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Asked by jill lee 9 months, 3 weeks ago

Hi ,My flight arrival Hanoi is on 26 Oct @1125 hr Departure Hanoi is on 29 Oct @1235hr So my planning is to self book hotel to stay on 26-27 and 28-29 we will check out to the airport. Can i just book 2 days 1 nite for hailong bay cruise with pick up on 27 Oct and drop off on 28 Oct to Hotel in Old quarter area? Please let me know where is the hotel near to bustling markets and music night place is for your easy pick up and drop off. So I can go ahead book. Please quote me 2 days 1 nite Hailong Bay cruise package with pick up and drop off and we want to stay in room with balcony.. Hope to hear from you soon.

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Answered by Cindy 9 months, 3 weeks ago

Dear Jill, You can book a hotel on your own and refer to a few hotels in Hanoi Old Quarter such as La Siesta, May de Ville, San Grand, La Sinfonia, Tirant hotel... For the cruise, I would like to bring you an offer for Heritage Cruise Binh Chuan on 27 Oct (2D1N): An Ocean Suite Single with round trip shuttle bus for 1 person: USD 405. Please consider and let me know if you want to proceed with the booking. Best regards, Cindy

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Asked by Guillermo Pérez 9 months, 3 weeks ago

Hello, does the price include the round trip transportation to Hanoi? I noticed that at the time of booking it is an optional service. Also, we'd like to be dropped at the airport in Hanoi, could that also be arranged? How, via email? Thanks.

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Answered by Cindy 9 months, 3 weeks ago

Dear Guillermo Perez, Please be advised that the promotion with free bus is only valid until 30 September. Our bus only drops off in Hanoi Old Quarter but we can arrange a connecting car from the mid-way to transfer you to Hanoi airport directly with an extra charge of USD 20 for 2 persons. Best regards, Cindy

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Asked by James 9 months, 4 weeks ago

If we get picked up in the old quarter from our hotel, on the way back can we be dropped off at no bai airport?

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Answered by Bonnie 9 months, 4 weeks ago

Dear James, Please be advised that the shuttle bus only picks up and drops off in Hanoi Old Quarter so if you want to be dropped off at Hanoi Airport, we can arrange a connecting car to pick you up on the way back to get there. The extra charge for the car is USD 20 for 2 persons and you will arrive the airport around 3.00pm. Best regards, Bonnie
 

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Asked by Alain Abimelech 10 months, 2 weeks ago

We are 4 people and intent to arrive to Halong from Hanoi with a seaplane arriving 11am on the 16/3 and leaving on the 17/3 on the 12:30 flight. Is that compatible with the itinerary ? how will we go go the from the Halong airport to the Boarding place ?

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Answered by Melissa 10 months, 1 week ago

Dear Mr. Alain, The timing above matches perfectly with the cruise hours. We can arrange a pick up from the seaplane office to the cruise pier for your group, free of charge. I look forward to hearing from you! Melissa (Ms.)

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Asked by Anita 10 months, 2 weeks ago

Hi there, Can you pls let me know, whether the drop off in Hanoi can also be done at The railway Station instead of the hotel. As I am a solo traveler this would be fir 1 pax only Thank you so much for your help Best regards from Austria Anita

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Answered by Cindy 10 months, 1 week ago

Dear Anita, Yes, our bus can drop you off at Hanoi Train Station for sure. Best regards, Cindy

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Asked by Leslie Matteoni 10 months, 2 weeks ago

The pictures show glass doors and walls to the bathroom. Is there any privacy curtain?

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Answered by Cindy 10 months, 2 weeks ago

Dear Leslie Matteoni, Yes, there is a curtain so please no worries about privacy. Regards, Cindy

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Asked by Leslie Matteoni 10 months, 2 weeks ago

We want to book a 3 day cruise and will be flying out of Hanoi on the day the cruise ends. What is the earliest time we should book a flight, to make sure that we transfer from the boat to the airport?

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Answered by Cindy 10 months, 2 weeks ago

Dear Leslie Matteoni, If you take a private car to go directly from Halong to Hanoi airport, you will arrive in Hanoi airport around 2.00pm so you can book a flight from 4.00pm afterward. Best regards, Cindy

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Asked by Abdullah ALANAZI 10 months, 3 weeks ago

Does the toilet seat has a water pipe next to it ? Just to clean my back with water after using it. If I booked for me and my girlfriend, am I be charged for each person? Thank you.

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Answered by Cindy 10 months, 3 weeks ago

Dear Abdullah, Yes, the toilet seat has a water pipe next to it. We charge the cruise by room for 2 persons. Best regards, Cindy

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Asked by Chijyoti 10 months, 3 weeks ago

Hello, We are vegetarian family of 3 (2 adults, 1 child). We have the following questions: 1. Is there a good amount of vegetarian food options available on board for every meal? 2.Do you offer transfer service to Hanoi Airport after disembarking and estimated time of arrival at the Airport. Please let us know the cost. 3. How does the Spa voucher work? Is it an onboard spa or redeemable some place else before/after the cruise? Is there a time validity for the voucher?

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Answered by Cindy 10 months, 3 weeks ago

Dear Chijyoti, I would like to answer your questions below:

1. Please be advised Heritage Binh Chuan cruise does have a specific menu for vegetarians so please no worry about that.

2. We can arrange a private car from Halong to Hanoi airport. The arrival time is at 2.300pm and its costs USD 110 for a private MPV.

3. The spa voucher will be used at La Flora Spa in Hanoi and you can make an advanced reservation to use it. It is valid in 30 days after your cruise trip date.

Best regards,
Cindy

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Asked by Raquel 11 months, 1 week ago

Hi there, to recap you have a shuttle that leaves from Hanoi and this + boat to cruise have to be paid as extras? How much? What if I want to go to Ninh Binh after, can you arrange for a shuttle? Thank you!

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Answered by Cindy 11 months, 1 week ago

Dear Raquel, We can arrange a bus from Hanoi to Halong and from Halong to Ninh Binh for you and its price is USD 40 per person. Best regards, Cindy

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Asked by Emeline Combart 11 months, 1 week ago

Hello, I see you are able to put 3 adults in one cabin at an extra cost - how would I go about doing that when I am booking the cruise?

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Answered by Cindy 11 months, 1 week ago

Dear Emeline Combart, It is not possible to book the room 3 persons directly on our website but I can help you book manually. Looking forward to hearing from you. Best regards, Cindy

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Asked by Colleen K VanGundy 11 months, 2 weeks ago

We will be ending a 17 day Land Tour on Sunday, March 1. We have booked the Heritage Cruise Binh Chuan for March 2. We will be staying at 'The Ann Hotel, Hanoi' Is this hotel in your pick up area?

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Answered by Ellie 11 months, 2 weeks ago

Dear Colleen, I would like to advise that we can absolutely pick you up from this point. The pick up time would be between 8.00 - 8.30 am from your hotel. Should you have any further questions, please do not hesitate to contact us. Ellie

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Asked by Jan Radoszko 1 year ago

Can I book a cabin for 3 adults? Not 2 adults plus child? Or I have to book 2 cabins? Will it cost me more?

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Answered by Mary 1 year ago

Dear Jan Radoszko, Yes we can arrange an extra bed in the room to accommodate 3 persons. It will be more cost-saving than booking 2 rooms but a bit less comfortable. Regards, Mary

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Asked by Lina Petrova 1 year, 1 month ago

Can I book my return to Hanoi 1 day after the cruise ends?

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Answered by Tearis 1 year, 1 month ago

Dear Lina, Yes, you can book your return trip to Hanoi for 1 day after the cruise ends. Please get ready at the cruise address around 11:30 on that day for your transfer back to Hanoi. If you need any help regarding your transfer service, don’t hesitate to contact us at: +84.946.505.505. We are here to assist you. Regards, Tearis

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Asked by Julia Black 1 year, 1 month ago

Hello, Does the Delta Suite have a bath? It is not listed in the description. Thank you very much!

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Answered by Annie 1 year, 1 month ago

Dear Julia Black, Yes, all cabins on Heritage Cruise including Delta Suite offer a bathtub. Regards, Annie (Ms.)
 

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Asked by Tracey Harrison 1 year, 1 month ago

We are a family of 8 and are thinking of booking for the 1 night cruise using your special summer offer which includes transport. Pick up would be from our hotel in Hanoi but would like to return to Hanoi Airport. What time would we arrive at the airport?

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Answered by Annie 1 year, 1 month ago

Dear Tracey Harrison, I am sorry that our bus can only take you to the Old Quarter, thus we can arrange you a connecting car to the airport at US$ 20 extra. You can reach the airport at around 15:00 - 15:30. If you need to reach the airport earlier, you can consider a private car from Halong straight to the airport. It is US$ 100 for 2 person and you will reach the airport at around 13:30 - 14:00. Should you need more information, feel free to contact us. Best regards, Annie (Ms.)

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Asked by Jane Dunne 1 year, 1 month ago

How much would a transfer from Hanoi and back to Hai Phong airport be for 4xpassengers? thanks

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Answered by Annie 1 year, 1 month ago

Dear Jane Dunne, Please kindly consider 2 following options:

- Shuttle bus Hanoi - Halong & private car MPV car Halong - Hai Phong: US$ 130 for 4 persons
- Private MPV car Hanoi - Halong - Hai Phong: 170 for 4 persons

I hope to hear from you soon and please let me know if you have any other inquiries.

Best regards,
Annie (Ms.)
 

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Asked by natal 1 year, 2 months ago

hello.what is it departure time ? and we are going to stay at the oriental jade hotel Hanoi , can bus pick up us from hotel ? plan to do it on 27 of april

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Answered by Annie 1 year, 2 months ago

Dear Natal, Yes, we do offer a shuttle bus Hanoi - Halong - Hanoi at US$ 35/person/round trip. The bus will pick you up at Oriental Jade Hotel between 8:15 and 8:45am. The cost for a Delta Suite on 27 April is US$ 420/cabin. The shuttle bus Hanoi - Halong - Hanoi costs US$ 35/person => Total cost: US$ 490. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

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Asked by Colin 1 year, 2 months ago

Hi, is there any restriction on how much luggage you can bring on board? We are travelling as part of an extended journey so will have a couple of large cases minimum. Thanks Colin

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Answered by Annie 1 year, 2 months ago

Dear Colin, There is no official restriction for luggage to bring on board, however, it is just a short trip so we highly recommend you leave some of your suitcases at your hotel for the most convenience. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

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Asked by C K YAP 1 year, 3 months ago

Can you do pick up for clients from Haiphong? I intend to stay 1 night in Haiphong before proceeding to Halong. Can your company organise for pick up from Haiphong? Thanks, Mr Yap

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Answered by Bonnie 1 year, 3 months ago

Dear Mr Yap, Thank you for your question. We can surely help arrange a private transport from Hai Phong to the cruise pier. Please share with us the number of guests for better assistance. Looking forward to hearing from you soon. Best regards, Bonnie (Ms.)

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Asked by HLAING PHYO AUNG 1 year, 3 months ago

Hi, I am looking for two days one night trip on 24 May 2024. May I know Delta Suites for 3 pax?

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Answered by Mary 1 year, 3 months ago

Dear HLAING PHYO AUNG, The Delta Suite (with an extra bed) for 3 pax costs $570/room including bus round trip from Hanoi. Should you need further information, feel free to ask us. Regards, Mary

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Asked by Phuong D Tran 1 year, 3 months ago

We planning on a 2 days overnight with Heritage Cruise Binh Chuan on may 5th 2024 Summer Sales - Only $190/person inc transfer, can we get pick up at Cat Bi International Airport and drop off in Hanoi? US$380 Includes Taxes & Fees

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Answered by Annie 1 year, 3 months ago

Dear Phuong D Tran, Thank you for your question. The shuttle bus is only applied for pick up/drop off in Hanoi. If you want to get picked up at Cat Bi International Airport, we have transfer by a private car. The total cost is US$380/Delta cabin including one-way bus Halong - Hanoi + 40$/private car/way from Haiphong - Halong = US$420. Should you need further assistance, feel free to contact us. Annie.
 

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Asked by Dan Fica 1 year, 3 months ago

Hi, I”m confused on Price Exclusions- Price Inclusions. On Price inclusions it says “Taxes &Service Charges”,but in the Price Exclusion it says “ Tax,Tips n other Personal Expences”. What Tax isn”t included?

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Answered by Nelly 1 year, 3 months ago

Dear Dan, Thank you for contacting us. The taxes and fees for drinks and personal expenses (i.e: souvenirs if you buy on your trip) are not included in the price. Should you need any further assistance, please feel free to contact us. Best regards, Nelly (Ms.)

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Asked by carlo felisi 1 year, 3 months ago

we'd like to make the cruise starting on may 3rd (two nights) :We arrive from ninh bin in the morning. At what time the departure of the boat from halong? At what time to be at harbour? Thanks

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Answered by Mary 1 year, 3 months ago

Dear Carlo Felisi, Heritage Binh Chuan Cruise departs at around 12:00 pm and guests need to be at the harbor at 11:30 am for check-in procedure. Regards, Mary

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Asked by C.Nguyen 1 year, 4 months ago
Hi there, Am I able to switch the dates of the cruise without any charges?
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Answered by Annie 1 year, 4 months ago
Dear C.Nguyen, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Please kindly find our cancellation and change policy as follows: More than 30 days prior to check-in: free of charge/ From 15 to 29 days prior to check-in: 25% of total rates/ From 7 to 14 days prior to check-in: 50% of total rates/ Less than 6 days prior to check-in: 100% of total rates/ No-Show: 100% of total rates. However, we always try our best to assist our customers so in case you need to change your travel date, please kindly inform us as soon as possible and we will work with the cruise organizer to find the best offer for you accordingly. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Linda Allsop 1 year, 4 months ago
Hi, I am looking at the Heritage Cruise Binh Chuan 3 Days around 1 October. Can I please check what you charge for transferring from Hanoi. Many thanks Linda
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Answered by Annie 1 year, 4 months ago
Dear Linda Allsop, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Our offer for Heritage Cruise Binh Chuan in October is US$ 790/Delta Suite cabin for 2 persons with US$ 35/person for shuttle bus round trip. Please consider and let me know if you want to book it. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Sarah Faith Yong 1 year, 4 months ago
Hello, my husband and I would like to spend our honeymoon on this cruise from 27th to 28th Jan, in the regal suite. How much would our pick up from old quarter hanoi hotel to the cruise and from the cruise straight to airport? Our flight is at 6pm hanoi airport. Thank you for your time.
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Answered by Cindy 1 year, 4 months ago
Dear Sarah, Thank you for your email! We are so happy to hear from you! We can arrange bus Hanoi - Halong for USD 35 for 2 persons + private car Halong - Hanoi airport for USD 100 for 2 persons. You will reach the airport around 2.00pm As I have checked, the regal suite is still available for 27 - 28 Jan. Do you want to book it now? Best regards, Cindy
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Asked by Jean M 1 year, 4 months ago
Hello! I was wondering if I can be picked up from my hotel located in Old Quarter but dropped off at the airport after the cruise? Can you elaborate on the price as well please. Thank you! how much is the cost for transportation from Halong Bay back to the airport?
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Answered by Lily 1 year, 4 months ago
Dear Jean, Thank you so much for contacting us! Regarding the transfer, you can book the shuttle bus Hanoi - Halong - Hanoi at USD 25/ person: Pick-up: the bus will pick you up at hotels in the Hanoi Old Quarter. Drop-off: after the cruise, you will still join the bus to Hanoi and get off at a midpoint in Hanoi (Aeon Mall Long Bien), then our private car will take you to the Hanoi Airport at an extra charge of USD 10/ person. You will reach the airport at around 3.30 pm. May I also know your trip dates and how many people will travel so we can check availability for you? We look forward to hearing from you! Best regards, Lily
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Asked by Meghan B 1 year, 4 months ago
We are looking to visit HaLong Bay next year for 2 day 1 night visit, however after our trip we do not want to return to Hanoi but want to continue our journey to Nimh Binh do you offer one way service on the shuttle Bus?
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Answered by Lily 1 year, 4 months ago
Dear Meghan, Thank you for contacting us and we are very happy to hear from you! Yes, we can surely arrange you the following transfer options: (1) Hanoi - Halong shuttle bus: USD 12.5/ person. (2) Halong - Ninh Binh limousine bus: USD 22/ person. Please also share with us your trip dates and how many people will travel so we can check availability for you! We look forward to hearing from you! Best regards, Lily
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Asked by Bomb S 1 year, 4 months ago
Hi, we plan to visit Vietnam in December and interested in doing a 2D1N with your cruise. A few quick questions 1. 25-26 Dec, would be good time to do? Would there be a big traffic from Hanoi to Halong? (Given it's right after Xmas) 2. For extra shuttle service, I understand it's 25USD round trup, does the bus go on expressway? and 3years old ride for free? 3. Would it possible to arrange private car service from Hanoi to the pier (2 adults + 1 kid) and how much would that cost round trip?
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Answered by Lily 1 year, 4 months ago
Dear Bomb S, Thank you for contacting us! We are very happy to hear about your travel plan in Halong Bay! I would like to answer your question below: (1) December is a good time to travel to Halong Bay with a low chance of rain. The weather is cold so please bring enough warm clothes. Please be advised that traffic conditions will not be affected after Christmas, so kindly no worries. (2) The shuttle bus goes on the expressway, and it takes about 2.5 hours to get from Hanoi to Halong. And yes, I confirm that the shuttle bus round trip Hanoi - Halong - Hanoi is USD 25/person. (3) Yes, we can surely arrange you a private sedan car Hanoi - Halong - Hanoi at USD 165/ car. Please let me know which transfer option you prefer! Should you have any questions, please do not hesitate to contact us! We look forward to hearing from you! Best regards, Lily
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Asked by Kim 1 year, 4 months ago
Hello, I am currently trying to find the most suitable Halong Bay 2 or 3-day cruise for my November stay in Vietnam. (1) But as I will be travelling solo, I would need a single cabin - that comes with extra costs, correct? (2) Do you have any solo guests on each cruise as well or are there mostly couples and families so I would feel awkward among them being there solo?
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Answered by Lily 1 year, 4 months ago
Dear Kim, Thank you for contacting us and we are very happy to hear from you! (1) Yes, if you travel alone and stay in a cabin, there will be a single supplement applied. May I know your trip dates (2 or 3-day) so we can check availability and the price for you accordingly? (2) Most travelers are couples and families, but there are solo travelers as well. Traveling alone is also getting popular too, so please no worries. Should you have any questions, please do not hesitate to contact us! Best regards, Lily
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Asked by John Myhill 1 year, 4 months ago
Can we get a ride from Hanoi?
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Answered by Lily 1 year, 4 months ago
Dear John, Thank you for contacting us and we are very happy to hear from you! Yes, we provide the shuttle bus round trip Hanoi - Halong - Hanoi at USD 25/ person. The bus will pick up and drop off at your hotel in the Hanoi Old Quarter. Thus, if you stay outside this area, please come to our office at 72 Hang Trong for the pick-up. Should you have any questions, please do not hesitate to contact us! Best regards, Lily
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Asked by Tomasz 1 year, 4 months ago
Hello, we would like to spend one night on board with you and go to Cat Ba Town after the cruise. Is it possible?
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Answered by Lily 1 year, 4 months ago
Dear Tomasz, Thank you for contacting us and we are so happy to hear from you! Yes, you can do a 2 days 1 night cruise and after finishing the cruise, we can help you with arranging a transfer to Cat Ba as well as hotel booking. We look forward to hearing from you! Best regards, Lily
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Asked by evan chomer 1 year, 4 months ago
Hi would you be able to let us know how much it would cost to get a limosine transfer from hanio hotel and then drop off at hanoi airport after the cruise
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Answered by Lily 1 year, 4 months ago
Dear Evan, Thank you for your inquiry! A shuttle bus only picks up and drops off in the Hanoi Old Quarter. However, we can help arrange you a private car to take you directly to the airport after the cruise. Can you please share with us the time your flight departs so we can provide the most suitable suggestion? If you have any further questions, please do not hesitate to contact us. Best regards, Lily
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Asked by Abhishek Narula 1 year, 4 months ago
Hi I am booking your cruise from 8th July 2023 to 9th July 2023. Its our first wedding anniversary. Do you have any special arrangements for that? Like cake wine decorated bed/suite and bathtub. Also what's the mode of travel from Aira Boutique hotel and back to Hanoi Airport from Cruise. Please explain in detail. How to reach, when to reach, when to leave hotel and everything.
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Answered by Cindy 1 year, 4 months ago
Dear Abhishek, Thank you for your inquiry! Yes, Heritage Cruise Binh Chuan does offer special arrangements for wedding anniversary (bed decor, cake and follower set up). Regarding your question about transportation, I suggest the following way to travel: (1) Aira Boutique Hotel - Halong: Sharing shuttle bus - pick up between 8.15 - 8.45am. Cost USD 35 for 2 persons. (2) Halong - Hanoi Airport: Sharing bus Halong - Hanoi + a private car picking up on the way to the airport. Cost USD 35 + USD 20 = USD 50 for 2 persons Should you have any further questions, please do not hesitate to contact us. Best regards, Cindy
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Asked by Thuy 1 year, 4 months ago
Hello, I am interested in this 3 days, 2 nights Heritage cruise this coming May. However, we have 5 adults and would like a third bed in the regal suite that is connected to the ocean suite. Please let me know if this is OK and how do we book this cruise. Do we put a deposit and then pay at a later date. How much does it costs for transportation back to Hanoi after the cruise. Thank you!
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Answered by Cindy 1 year, 4 months ago
Dear Ms. Thuy, Thank you for your email! We are so happy to hear from you! I can arrange an extra bed in the regal suite so please find my best offer below: Heritage Cruise Binh Chuan - Date: May - Guest: 5 adults - Cabin: 1 regal + 1 extra bed connected to 1 ocean suite - Transfer: bus one way Halong to Hanoi. Cost: 2110 + USD 20x5 = USD 2210. To confirm the booking, we need to collect a deposit of USD 1000 and you can pay the rest later. Can you please let me know your travel date to check availability and send you the invoice accordingly? Best regards, Cindy
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Asked by Max Power 1 year, 4 months ago
Hi, Can I book 1 room for 3 adults? Is there enough room for an adult on a rollaway bed? And how do we book the extra bed? Thanks
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Answered by Jennie 1 year, 4 months ago
Dear Max, Thank you for your email! Regarding your question, we can set up an extra bed in a room for you to accommodate 3 adults. Can you provide us your departure date so I can check the availability and then arrange your booking accordingly? Should you need further assistance please let me know Best regards, Jennie
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Asked by Merriel 1 year, 4 months ago
Hi, may I know what is the suite included on Welcome Back Promo of Heritage Cruise Binh Chuan?
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Answered by Cindy 1 year, 4 months ago
Dear Merriel, Thank you for your email! We are so happy to hear from you! Please be advised the welcome back promotion of Heritage Cruise Binh Chuan is for delta suite. If you take a higher level room, there will be a surcharge. Can you please let me know more information about your trip plan for our further assistance? Best regards, Cindy
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Asked by KM 1 year, 4 months ago
I need 1 way transfer from Hanoi to Halong Bay. How much does it cost?
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Answered by Halongbaytours Team 1 year, 4 months ago
Dear KM, Thank you for sending us your question. If you go with Heritage Cruise Binh Chuan, the one-way transfer from Hanoi to Halong Bay is US$20 per person. The price may change if you book another cruise. For further information needed, don't hesitate to contact us. Regards, Halongbaytours Team.
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Asked by Lak Tang 1 year, 4 months ago
1. Do you provide airport pick up? 2. If you do, when is the latest arrival time at the airport in order to make it to the ship before it departs? We are wondering if we have to arrive a day earlier.
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Answered by Annie 1 year, 4 months ago
Dear Lak Tang, Thank you for your question. Yes, we do offer private cars from the airport to Halong Bay. If you can leave the airport before 9:00 AM you will make it on time. If possible, we would suggest you to arrive one day earlier as if your flight is delayed and you are late, it will take an extra cost for you to hire a speedboat to catch the cruise. Also, you can save on the private car cost since we offer shuttle bus from the center at a more reasonable price. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Van 1 year, 4 months ago
Hello! I am interested in booking a Regal Suite 3D2N for my Honeymoon in July. I am wondering if there is anything special we can do or add on to make our cruise more enjoyable. Thank you
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Answered by Annie 1 year, 4 months ago
Dear Van, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. May I reconfirm that you are considering Heritage Cruise? For your honeymoon, the cruise organizer will decorate your room, offer you a cake with flowers to celebrate it. We hope you will enjoy it. May I know your travel date so that I can check the room availability accordingly? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Oonagh 1 year, 4 months ago
Hi, Can I bring my 7month old on the boat? Do you provide cots? thanks
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Answered by Melissa 1 year, 4 months ago
Dear Oonagh, Thank you for your question. You can surely bring your baby on board and the cruise has a baby cot complimentary for sure. If you have any other questions, please let me know any time! Melissa
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Asked by Albert 1 year, 4 months ago
Hi ! As my partner is vegetarian, do you offer vegetarian meals on board throughout the entire stay ? Thanks !
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Answered by Melissa 1 year, 4 months ago
Dear Mr. Albert, Thank you for your inquiry and we are so happy to hear about your trip plan! Regarding your question: all our cruises offer vegetarian menu for sure. If you have any other questions please let me know any time! Melissa
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Asked by Marlene 1 year, 4 months ago
How are your cancellation refund for bad weather please?
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Answered by Melissa 1 year, 4 months ago
Dear Marlene, Thank you very much for contacting us and I understand that weather is a cause for concern for visitors to Halong Bay. Please see our policy on cancellation due to bad weather below: 1/ If the tour is cancelled in advance with prior notice, full refund will be made. 2/ If the tour is cancelled midway through, you will be charged for service already use (such as shortened cruise trip, or breakfast, or shuttle bus, whichever applies in specific case). Please note that the decision to cancel a cruise trip is made solely by Halong Port Authority. I hope this information addresses well your question. Please feel free to let me know if you have any other questions please let me know! Best regards, Melissa
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Asked by Jose Reyes 1 year, 4 months ago
Hi we are planning to book 2 nights/3 days Which Hanoi hotels do you offer transportation to Halong Bay? Most probably we will book Melia
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Answered by Melissa 1 year, 4 months ago
Dear Jose, Thank you for reaching out! Regarding your question: we can arrange transfer from any hotel in Hanoi Old Quarter area, including Melia. If you need more information, feel free to ask. Regards, Melissa
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Asked by Mikayla Hunt 1 year, 4 months ago
Hey! We are looking for a 2 night cruise starting Jan 31. I noticed the weather may be a tad on the chilly side. Is the pool heated and open year round? And is there a hot tub? Thank you! Mikayla
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Answered by Halongbaytours Team 1 year, 4 months ago
Dear Mikayla Hunt, Thank you for your question. The pool on Heritage Binh Chuan Cruise is heated and can be used all year round. All suites on the cruise have a hot tub as well. If you need more information, feel free to contact us. Best regards, Halongbaytours Team
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Asked by Patrick Gordan 1 year, 4 months ago
We would like to book the Heritage Bins Chuan from 9 Jan to 10 Jan for 4 adults in an Ocean Suite and Regal Suite. We are arriving at Cat Bi on 9 Jan on VJ 722 at 10:35. Is there enough time for a transfer? What happens if the flight is delayed?
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Answered by Melissa 1 year, 4 months ago
Dear Patrick, Thank you for your email and I confirm that we still have cabins on Heritage Cruise for your trip date. There is enough time for transfer as it takes only 40 minutes to get from one place to another. In case the flight is very delayed you may have to pay for a private canoe service to get to pier, the cost is 200-250 USD for this service. If you need any further information please let me know! Melissa
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Asked by Helen 1 year, 4 months ago
Hi, do you see Halong Bay as well as Lan Ha Bay? Or is the trip mostly in Lan Ha Bay? If so, could you recommend another, similar luxury cruise which is mainly in Ha Long Bay, rather than Lan Ha? Thank you!
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Answered by Mina 1 year, 4 months ago
Dear Helen, Thank you very much for your inquiry. Yes, Heritage Cruise Binh Chuan trip is mostly in Lan Ha Bay. For a similar luxury cruise which is mainly in Ha Long Bay, you can consider Ambassador Cruise (https://www.halongbaytours.com/cruise/president-cruise/2-day-1-night.html) or Paradise Elegance (https://www.halongbaytours.com/cruise/paradise-luxury-elegance/2-day-1-night.html). May I know which date you want to travel and how many guests are traveling so I can check the availability for you? If you have any questions, please do not hesitate to contact us. Best regards, Ms.Mina
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Asked by Anh 1 year, 4 months ago
According to Heritage's official website, the regal suite can be connected with an ocean suite. How can I book these 2 suites and make sure they can be connected for my family? Thank you!
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Answered by Mina 1 year, 4 months ago
Dear Mr/Ms.Anh, Thank you for your inquiry. We are so happy to assist you with your Halong Bay trip. If you want to book Regal Suite connects with Ocean Suite, please let us know which day you want to travel so we can check the availability for you. And, may I know how many people are traveling? If you need any further questions, please do not hesitate to contact us. Best regards, Ms.Mina
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Asked by Susan Eschete 1 year, 4 months ago
We are interested in a 3 day/ 2 night trip departing Feb. 12, 2023. (1.) Is it possible to arrange a pick up at our hotel, and after the cruise be dropped off at the Hanoi airport? (2.) If this is possible, what time would we arrive at the airport on Tues, Feb. 14 2023?
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Answered by Mina 1 year, 4 months ago
Dear Susan Eschete, Thank you for contacting us and we are so happy to hear about your trip plans. Regarding transport, we can arrange shuttle bus to pick you up from your hotel to Ha Long if your hotel is located in Old Quater Area. After the cruise, we do not offer a direct bus to Ha Noi airport but our bus can continue to the airport after dropping off guests in downtown Hanoi. The extra cost for the bus to the airport is $10/ person. You will reach the airport at around 3:45 pm. If you book a flight after the cruise trip, please book one after 5:30 pm to avoid rushing between places If you have any further questions, please do not hesitate to contact us. Best regards, Ms.Mina
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Asked by Taylor 1 year, 4 months ago
Hello! My husband and I are wanting to come on a 2 or 3 night cruise with you all Mid to late June. What is the weather typically like? will we be ok with rain?
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Answered by Halongbaytours Team 1 year, 4 months ago
Dear Ms. Taylor, Thank you for contacting us and we hope this mail finds you well. The weather in Halong in June is hot and humid since it is summer. Although there will be a higher chance of rain showers and storms, rain often comes in the late afternoon in a short burst and storms may last for only 1-2 days. If you want better weather, October to December or March to May is an ideal time. Otherwise, June is best for a nice beach vacation with ideal water temperature, blue sky, and sunshine. Just make sure you check the weather forecast frequently and have a careful trip plan, it will be alright. I hope this helps. If you need further information, feel free to ask us. Regards, Halongbay tours team.
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Asked by Shane Gan 1 year, 4 months ago
What time do you arrive back at the Port after the cruise? I plan to take the train aback to Hanoi which leaves at 1.50pm for the experience. Is this possible?
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Answered by Jolie 1 year, 4 months ago
Dear Mr. Shane Gan, Thank you for your email. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. The cruise will return to the pier at around 11:00 - 11:30. However, as far as I know, there is no train from Halong to Hanoi so please kindly double check the information carefully. At the moment, there is only the train from Hai Phong to Hanoi but they do not depart everyday due to low occupancy. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
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Asked by Alex Montiel 1 year, 4 months ago
Hi! I'm planning a 2D/1N trip check in on 27/11/22. I just want to confirm which Entrance fees are included with Heritage Cruise Binh Chuan, like which specific places.
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Answered by Ellie 1 year, 4 months ago
Dear Alex, Thank you for your email! I confirm that all entrance fee, meals are included in our price. If you need further information please let me know! Ellie
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Asked by Mia Wang 1 year, 4 months ago
Hi, How are you? I plan to take a tour in Vietnam in October.In fact, I have booked hotels and flights and found out my Chinese E-passports is not eligible for E-visa. If I book a cruise tour with you, can you help me with a visa approval letter? Thank you very much! Mia
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Answered by Ellie 1 year, 4 months ago
Dear Ms. Mia, Thank you for your email and I am sorry that we cannot help you with the visa. I hope you can contact the embassy for that! Have a nice weekend! Ellie
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Asked by S Datta 1 year, 4 months ago
Hi, I'd like to book this cruise for 2days and 1 night (7-8th Aug. 2022). Can you please confirm the price per person? Will the room come with a balcony? Thanks.
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Answered by Ellie 1 year, 4 months ago
Dear Datta, Thank you for your email and may I know how many persons will travel please? All cabins on Heritage has private balcony and bathtub. It's one of our best cruises in Halong Bay. Best regards, Ellie
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Asked by Prachi Sharma 1 year, 4 months ago
Hi. I wanted to know if you have an availability of two rooms for the 20/21/22 July. Two nights and three days. Thankyou.
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Answered by Ellie 1 year, 4 months ago
Dear Prachi, Thank you for contacting us and I am sorry that Heritage Cruise does not have enough room for your trip date, can we recommend you some other options? I look forward to hearing from you! Ellie (Ms.)
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Asked by Ian 1 year, 4 months ago
Hi, where on the ship is the regal suite situated? Is it at the back of the ship? The side or the front?
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Answered by Melissa 1 year, 4 months ago
Dear Mr. Ian, Thank you for your email and I confirm that the regal suite is located at the front of the boat. If you need further information please let me know! Best regards Melissa
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Asked by Shirin 1 year, 4 months ago
Hi, my fiancé and I will be on our honeymoon in Vietnam this autumn and in October we are joined by family and friends. We would like to do a 3 day cruise starting October 13th, with 7 people. Preferably one Regal Suite and two other cabins, either Delta or Ocean with an extra bed in one of them. Is this a possibility? How much would it cost? Are there other cruises with a similar itinerary that you can recommend? Thank you in advance :)
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Answered by Melissa 1 year, 4 months ago
Dear Ms. Shirin, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay as well as your special event! Heritage is definitely a great option to consider although you may want to consider Stellar of the Seas - our most popular cruise as well: https://www.halongbaytours.com/cruise/stellar-of-the-seas-cruise.html I would like to send you the price option for both of these for you to consider: Heritage Cruise 3 day 2 night - Cabin: 1 regal suite + 2 delta suite + 1 extra bed . Total cost: 3200 USD Special offer early bird - 5% ~ $160 Cost after discount: 3040 USD Stellar of the Seas (https://www.halongbaytours.com/cruise/stellar-of-the-seas-cruise.html) Cabin: 1 executive cabin + 2 junior suite + 1 extra bed. Total cost: 3250 USD. Special offer early discount $50. Cost after discount: 3200 USD For transfer: - Bus by Heritage Cruise: 40$/person/round trip - Bus by Stellar of the Seas: 20$/person/round trip - Private van round trip: $215. Please take your time going over the information and let me know if you have any questions! Best regards, Melissa
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Asked by Samantha Owen 1 year, 4 months ago
Please can you confirm which pier this cruise departs from and arrives at? On the website it appears in a list of cruises departing Hai Phong, yet when I read the description it says it leaves from Tuan Chau pier which doesn't seem to be in Hai Phong? Thank you.
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Answered by Jo 1 year, 4 months ago
Dear Ms. Samantha, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. As of Jun 2022 all cruises have moved its operation to Tuan Chau Pier for better facilities in welcoming guests. For the Got pier in Hai Phong it often experiences traffic jam especially during summer which was an inconvenience for many guests. If you have any other questions please let me know any time! Jo (Ms.)
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Asked by Audrey 1 year, 4 months ago
Hello, I’m interested in doing a 3D2N cruise but I am flying in from Ho Chi Minh City. Should I fly into Hanoi Airport or Van Dan Airport? Can you arrange for a transfer from either one? What time flights should I booked? thank you/ Audrey
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Answered by Melissa 1 year, 4 months ago
Dear Audrey, Thank you for your questions and we are happy to hear from you! You can fly to Hanoi Airport and the distance is 3 hours. I suggest you arrive at the airport before 7:30am, just in case there is flight delay. You can also fly to Van Don and the distance is 40 minutes. In this case please book a flight to arrive before 10:00 am just in case there is flight delay. If you need any further information, please let me know! Best regards, Melissa
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Asked by Estela Lim 1 year, 4 months ago
We are a group of 4 who wants to join your Halong Bay 3D2N cruise in the first week of October 2022. Please indicate date available for 2 rooms and the price for each pax. We would also like to be picked up in our Hanoi hotel to the pier and back after the cruise. Does your meal included in the cruise?
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Answered by Melissa 1 year, 4 months ago
Dear Ms. Estela, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. We are still available for any departure date in October so once we know of your specific date I can inform you the availability of cabin type. The cost for transfer round trip is $40/person/round trip and we can pick up from any hotel in Hanoi Old Quarter. All meals are included. The only exclusions are drinks. Please let me know if you have any further questions and I look forward to hearing from you soon! Best regards, Melissa
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Asked by Werner 1 year, 4 months ago
Hi, does the itinerary include a chance to hike to a viewpoint/summit of an island, so that I can take pictures also from a higher level lookout point?
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Answered by Melissa 1 year, 4 months ago
Dear Mr. Wener, Thank you for your email and question. Heritage Binh Chuan Cruise does not include a hike to the top of the island. If you prefer to include a trek/hike to view point, it is better to consider Halong Bay route. Two of the best cruises operating on Halong Bay are Ambassador Cruise: https://www.halongbaytours.com/cruise/president-cruise.html or Paradise Elegance Cruise: https://www.halongbaytours.com/cruise/paradise-luxury-elegance.html I hope you can consider them. If you have any questions please let me know! Best regards, Melissa (Ms.)
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Asked by Anca 1 year, 4 months ago
Dear, I am interested in itinerary 2 days/ 1 night . We are two persons. Is not very clear for me what are exactly the outdoor activities that we will be doing (example: bamboo boat, caves, cycling, hiking..etc) are any of these activities part of the tour? I am also interested in a bus transfer from Hanoi to the cruise and back to Hanoi. How much it will costs for two people and where will be the pick up in Hanoi take place (hotel?)? Thank you!
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Answered by Melissa 1 year, 4 months ago
Dear Anca, Thank you for your email and we are happy to hear from you! I have sent you the detailed itinerary attached for Heritage Cruise 2 day 1 night trip via email. We offer shuttle bus round trip and the cost is $40/person - with pick up and drop off at your hotel. Have you decided on your trip date yet? I look forward to hearing from you soon! Melissa (Ms.)
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Asked by Ingri Seth 1 year, 4 months ago
Hi! We are looking to book your cruise in the start of July, but have heard that typhoons and bad weather can occur in this season. Will we get a full refund if the trip is cancelled due to bad weather conditions? Thank you in advance, Best regards
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Answered by Melissa 1 year, 4 months ago
Dear Ms. Ingri Seth, Thank you so much for contacting us and we are happy to hear from you! Late July - August we may have some typhoons and if you travel at the start of July you should be fine! Please see our policy on cancellation due to bad weather below: 1/ If the tour is cancelled in advance with prior notice, full refund will be made. 2/ If the tour is cancelled midway through, you will be charged for service already use (such as shortened cruise trip, or breakfast, or shuttle bus, whichever applies in specific case). I hope this information addresses well your question. Please feel free to let me know if you have any other questions please let me know! Best regards, Melissa
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Asked by Kristina Quintal 1 year, 4 months ago
Hello, I am wanting to book the Heritage Cruise for next April 2023, for Sunday 2nd. We want to do the 3 day, 2 night cruise with cycling etc. Is this a day the cruise departs, or are there set days already planned? It comes up with availability, but it does for every day of the week? Is there set sailing days I should plan around instead? Thank you in advance, Kristina :)
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Answered by Melissa 1 year, 4 months ago
Dear Ms. Kristina, Thank you for your email and we are happy to hear from you! Heritage Cruise departs daily so please do not worry. May I know how many people will travel, please? For early booking we are also offering 5% off so the saving is quite a lot! When you are ready to book please let me know so I can assist you! Melissa (Ms.)
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Answered by Melissa 1 year, 4 months ago
Dear Ms. Kristina, Thank you for your email and we are happy to hear from you! Heritage Cruise departs daily so please do not worry. May I know how many people will travel, please? For early booking we are also offering 5% off so the saving is quite a lot! When you are ready to book please let me know so I can assist you! Melissa (Ms.)
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Asked by Narendra Hutomo 1 year, 4 months ago
Hi there. I plan to book the Delta Suite for 2D1N sometime in mid-August 2022 for my honeymoon with my soon-to-be wife. 1. May I ask what makes someone eligible for the "Exclusive Expat Offer - Only $135/person"? Plus if I'm eligible and I plan to take on that offer, what is excluded from this offer? Will the room I pay for also have a balcony as well as a bathtub? 2. So the price would be $270/2 pax + $40 for round trip transport = $310 right? Looking forward to hearing from you.
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Answered by Melissa 1 year, 4 months ago
Dear Narendra, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. Please kindly note that this special expat deal is for guests who have a work permit or temporary residence card (TRCs) in Vietnam. Please let me know if you have one of these documents so I can apply the expat rate for you. If not we have many other special deal. Can you let me know the trip date, and how many persons are traveling so I can send you our deals? Best regards, Melissa
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Asked by Greg 1 year, 4 months ago
Hello, is there any space for 3 people today to go on this cruise thank you,
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Answered by Melissa 1 year, 4 months ago
Dear Mr. Greg, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I have received your request for a quotation, and wonder when is your trip date? I look forward to hearing back from you so I can send you our best offer. If you have any other questions please let me know any time! Melissa (Ms.)
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Asked by Marilyne Boyer 1 year, 4 months ago
Hi, I would like to book a 4D/3N trip in june for 2 people, could you let me know if this is available? thanks
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Answered by Melissa 1 year, 4 months ago
Dear Ms. Marilyne Boyer, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. We are available on Heritage Cruise / Captain cabin for 7-9 June only. The 4 day 3 night has not yet resumed. I wonder if you can consider this trip date and if so, may I know how many persons are travelling so I can send you best trip quotation? I look forward to hearing from you! Best regards, Melissa (Ms.)
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Asked by Jihee Kim 1 year, 4 months ago
Hello, We(2 adults) are thinking of making a reservation for the Delta Room from June 13th to 14th. The price of $350 is very attractive for us! But it says that the transfer fee is not included. How much does it cost to transfer fee from Hanoi Old Quarter to Cruise, and from Cruise to Hanoi Hotel?
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Answered by Melissa 1 year, 4 months ago
Dear Ms. Jihee Kim, Thank you for contacting us! The cost for transfer round trip Hanoi - Halong Bay - Hanoi for Heritage Cruise is $40/person/round trip. It is our best selling cruise so I hope you can consider this trip. Best regards, Melissa
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Asked by Zac 1 year, 4 months ago
Hi, would like to check if the cruise is scheduled for departure on 4th June 2022 for 3D2N ? and how much would be the transfer from Hanoi to Ha Long?
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Answered by Rosie 1 year, 4 months ago
Dear Zac, Thank you very much for contacting us. We are happy to assist you with your Halong Bay trip! We are pleased to advise that Heritage Cruise Binh Chuan is now available on 04Jun for 3D2N trip. Delta Suite cabin costs USD 660/cabin for 2 persons + shuttle bus transfer round trip costs USD 40/per person. May we have the number of guests and cabins you need for booking assistance please? We look forward to hearing from you soon. Best regards, Rosie (Ms.)
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Asked by Hallie Huffaker 1 year, 4 months ago
Hello! Do you help with organizing the transfer / what do most people do for the transfer?
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Answered by Cindy 1 year, 4 months ago
Dear Hallie Huffaker, Thank you for your email! We are so happy to hear about your trip to Halong Bay! Please be advised we can help arrange transfer for you and it can be by sharing shuttle bus or private car. Most people book shuttle bus for the transfer. Can you please let me know your travel date and how many people are travelling for me to check the availability accordingly? Should you have any questions, please do not hesitate to contact me. It's my pleasure to help you. Best regards, Cindy (Ms.)
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Asked by DLo 1 year, 4 months ago
Hi, I would like to book two rooms -- one Ocean Suite, and connected to the Regal Suite. We have two adults and three children, and one of the children is 4 years old. I understand that he will be considered FOC. Can you send me a quote for this? Thank you! (Departure 1 June 2022).
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Answered by Melissa 1 year, 4 months ago
Dear Ms. Lo, Thank you for your reply. Please find the cruise quotation below: Heritage Cruise Binh Chuan Date: 1-3 June Guests: 02 adults + 2 children + 1 FOC child (younger than 5) Cabin: 1 ocean suite double with balcony connecting with 1 regal suite Transfer: pick up and drop off by shuttle bus Cost: $1870 for your family If you want to book this trip please let me know! Should you need any further assistance from us, please do not hesitate to ask in advance. Many thanks with best regards, Melissa (Ms.)
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Asked by Hong 1 year, 4 months ago
Hello there, are there non-seafood dishes available? My partner is not able to eat seafood.
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Answered by Lisa 1 year, 4 months ago
Dear Ms. Hong, Thank you for your email and we are happy to assist you with your trip to Halong Bay! Heritage Cruise Binh Chuan is known for its food service, and the cruise can surely prepare alternatives for your partner. Non-seafood meals are available for sure. Have you had a trip date in mind yet? Please let me know if you have any questions! Best regards, Lisa (Ms.)
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Asked by Sasha 1 year, 4 months ago
Is snorkeling equipment provided?
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Answered by Mary 1 year, 4 months ago
Dear Sasha, Thank you for your question. Kindly be noticed that snorkeling is not available in Halong Bay. Some activities you can try when booking a cruise trip include kayaking, swimming, or hiking to the mountain. Should you need further information, feel free to get back to us. It's our pleasure to help. Regards, Mary (Ms.)
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Asked by Michelle Loh 1 year, 4 months ago
Noted only an itinerary listed for 2 days…may I know what would be the itinerary for 3 days? What would be different for the additional 1 day? Thanks!
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Answered by Rosie 1 year, 4 months ago
Dear Michelle, Thank you very much for contacting us. I have already sent you the 3 day - 2 night itinerary of Heritage Cruise Binh Chuan via email. This itinerary brings guests further to the bay so you could discover more and enjoy the quieter area. Do you have a preferred travel date and number of cabins you need so we could check the cruise availability for you? We look forward to hearing from you soon. Thank you. Best regards, Rosie (Ms.)
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Asked by Kerrie 1 year, 4 months ago
I have 2 questions What is the weather like at the end of September. As my husband is not a fit man he would not be able to kayak so would there be another option for us as we are both seniors. Looking at arrival to your cruise on 30/09/2022.
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Answered by Lisa 1 year, 4 months ago
Dear Mrs. Kerrie Mclean, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. The end of September is a good time to visit Halong Bay as the weather will be milder than the summer month and still sunny enough for you to enjoy the Bay. Heritage Cruise Binh Chuan is definitely a good choice for seniors because of its decoration and services. There is an art gallery, a wine cellar on the first floor, a beautiful library on the second floor, and a swimming pool on sundeck. If you do not feel like kayaking, you can still enjoy lazing on the beach, or staying on the sundeck with a tea or cocktail. I hope this is helpful for you. If you have any questions please let me know and I would be happy to answer! Best regards,
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Asked by Arianne Daly 1 year, 4 months ago
Do you have a different menu for a 3-year-old kid or we need to prepare it by ourselves? Thanks.
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Answered by Mary 1 year, 4 months ago
Dear Arianne Daly, Thank you for your question. The cruise serves kids menu, so you don't need to bring your own meals. Should you need further assistance, feel free to contact us again. Regards, Mary (Ms.)
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Asked by Alison 1 year, 4 months ago
Does the cruise have a bathtub in each cabin? Thanks!
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Answered by Mary 1 year, 4 months ago
Dear Alison, Thank you for your question. Kindly be noticed that all cabins on Heritage Binh Chuan Cruise have a bathtub, and the Regal Cabin also includes a jacuzzi for relaxation. If you have further questions, don't hesitate to contact us. Regards, Mary (Ms.)
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Asked by Alicia 1 year, 4 months ago
Hello, will we walk or hike to Dark and Bright Cave? I have a weak knee and wonder if I can make the tour to the cave.
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Answered by Mary 1 year, 4 months ago
Dear Alicia, Thank you for contacting us. Please note that Dark - Bright Cave is underground caves and you just visit by a kayak or sampan boat and will see a beautiful lagoon after passing through. You definitely can make the trip, no worries. Should you need more information, feel free to ask us. Best regards, Mary (Ms.)
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Asked by Jeff W 1 year, 4 months ago
Hello, Is it possible to be picked up in Hanoi (via shuttle bus) and dropped off at Haiphong Airport? Thank you!
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Answered by Hana 1 year, 4 months ago
Dear Mr. Jeff W, Thank you for your questions. Yes, you can take the shuttle bus one way from Hanoi to the cruise pier and after the cruise trip finishes, you can simply take a taxi to Hai Phong Airport for the most convenience. It is around 40-minute driving by car. If you need any further information, please feel free to ask us! Best regards, Hana (Ms.)
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Asked by Ling 1 year, 4 months ago
Hi, do you have vegetarian food options on the boat? Thank you!
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Answered by Cindy 1 year, 4 months ago
Dear Ling, Thank you so much for your question. Yes, the boat can surely prepare the vegetarian food if you require thus please kindly no worries about that. May I know your trip date and group size in order for me to check the cruise availability accordingly? Looking forward to hearing from you soon! Best regards, Cindy
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Asked by Angela 1 year, 4 months ago
What time is pick up in Hanoi? Also, if I book a flight from Haiphong to HCMC - what is a suitable departure time to consider. I presume there is transport to the airport after the cruise.
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Answered by Cindy 1 year, 4 months ago
Dear Angela, Thank you so much for your question. My name is Cindy from Halongbaytours department and I am very happy to assist you with your trip. Please be advised that the pick up time is at around 8.45-9.25 AM from 198 Tran Quang Khai, Hoan Kiem, Ha Noi. The cruise finishes at abotu 11.30 - 12.00 and it is only about 45 minutes by car from GOT pier (where the Heritage Cruise Binh Chuan docks, so you can book the flight back to HCMC from Hai Phong after 2.00pm.
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Asked by Maria Gomez 1 year, 4 months ago
Hi. We are thinking of booking Heritage Cruise Binh Chuan and I would like to know if there is a bathroom/toilet in each cabin please?
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Answered by Jolie 1 year, 4 months ago
Dear Maria Gomez, Thank you for your questions. Yes, each cabin on the cruise does have a private bathroom. Should you have any further questions, please feel free to ask us! Best regards, Jolie (Ms.)
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Asked by Sarah 1 year, 4 months ago
hi team, I am looking at booking this cruise on 23 January - 24 January. I am also looking at a flight out of Hanoi at 5:40pm on the 24th of January. Will I be able to make it to my flight after this cruise?
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Answered by Mary 1 year, 4 months ago
Dear Sarah, Thank you for your question. The cruise trip finishes at around 11:30 am on 24 Jan. If you use our bus transfer, you will be back to Hanoi Old Quarter at around 2:30 pm, and it takes you around 50 minutes from there to Hanoi Airport. Thus, you still have plenty of time for your flight. Otherwise, since the nearest airport to the cruise port is Cat Bi airport (Haiphong), you can consider to book the flight from here, a one-way bus transfer from Hanoi, and take a taxi after the cruise to save time. I hope this helps. Should you need more information, please do not hesitate to ask us. Best regards, Mary (Ms.)
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Asked by Kim 1 year, 4 months ago
Hello, may I ask what food you serve on this cruise? As my parents are a bit picky. Thanks a lot!
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Answered by Mary 1 year, 4 months ago
Dear Kim, Thank you for your interest in our service. Heritage Binh Chuan Cruise serves Asian combined with Western food and the menu is created to match the taste of almost all customers, please no worries. If your parents have any special food requirements or allergies, please tell us in advance so the cruise can serve you better during your trip. Should you need further information, please feel free to ask us. Best regards, Mary (Ms.)
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Asked by Chen 1 year, 4 months ago
Hi Team, I see that the departure port is Got Pier, but I don’t find it on the map. May I know where is this Got Pier?
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Answered by Jolie 1 year, 4 months ago
Dear Mr. Chen, Thank you for contacting us with your question. GOT Pier is located in Cat Hai Island, Hai Phong Town. Please follow this link for the maps of the pier: https://goo.gl/maps/d6Bfws2E3iDb2kFM8. I hope this helps and please let me know if you have any other questions. Best regards, Jolie (Ms.)
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Asked by Fiona 1 year, 4 months ago
Hi, I am interested in 2 days/1 night Heritage cruise. Is it possible to arrange the transfer from Ninh Ninh instead of Hanoi. Maybe I would go to Hanoi after the cruise. How much would the transfer be? Kind Regards, Fiona.
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Answered by Mary 1 year, 4 months ago
Dear Fiona, Thank you for contacting us. Heritage Binh Chuan Cruise does offer the shuttle bus, but from Hanoi only. Thus, if you would like to be picked up from Ninh Binh, we can arrange a private car for you, and the cost is US$ 90/4-seat car/way. After the cruise, you can book the shuttle bus with the cost of US15/person/way back to Hanoi. Should you need further assistance, please feel free to contact us. Thank you! Best regards, Mary (Ms.)
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Asked by Jenny 1 year, 4 months ago
Is it possible to book one-way transfer from Hanoi to the pier? I only find the round trip choice. Please let me know. Thank you!
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Answered by Jolie 1 year, 4 months ago
Dear Ms. Jenny, Thank you so much for your email! You can surely book the shuttle bus one way, it costs US$ 15/person/way from Hanoi Old Quarter to the cruise pier. If you have any further questions, please feel free to ask us! Best regards, Jolie (Ms.)
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Asked by Luke Davies 1 year, 4 months ago
Hi there, I'd like to book a 2days/1night trip sometimes from 26-30/10/2021 for 2 people. Can you please send me a detailed itinerary and the cost of the trip? Thank you!
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Answered by Bailey 1 year, 4 months ago
Dear Mr. Luke Davies, Thank you for contacting us with your request! I have already sent you a detailed itinerary and cost of this trip for 2 persons, please help me to check your email. Once you decide your travel date, please let me know as soon as possible to check the cruise's availability accordingly. I hope to hear from you soon and should you need any further information, please feel free to let us know! Best regards, Bailey (Ms.)
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Asked by Chen 1 year, 4 months ago
Hi, I would like to know at what time the tour returns to Hanoi and if it is possible to be dropped off at the airport?
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Answered by Jolie 1 year, 4 months ago
Dear Mr. Chen, Thank you for your questions. The shuttle bus will take you back to Hanoi at around 2:30 PM, however, I am sorry that the drop-off area is in Hanoi Old Quarter. If you need to get to the airport, you can simply take a taxi there. I hope this helps and please let me know if you need any further assistance. Best regards, Jolie (Ms.)
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Asked by Chris 1 year, 4 months ago
Hello, I'm looking to book a 2D1N trip of 2 rooms for 4 people. Do I have to pay extra for kayaking and boat ride on the itinerary?
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Answered by Hana 1 year, 4 months ago
Dear Mr. Chris, Thank you for contacting us! Please note that kayaking and the itinerary are already included in the price and you do not need to pay extra cost for these services. May I know your travel date in order to check the cruise availability accordingly? I hope to hear from you soon and please let me know if you need any further assistance. Best regards, Hana (Ms.)
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Asked by David 1 year, 4 months ago
Hi, we are a family of parents and 2 children aged 6 and 8. Is that possible to stay in the Delta Cabin? Thank you so much!
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Answered by Mary 1 year, 4 months ago
Dear David, Thank you for your interest in our service. Your family will surely fit the Delta Cabin, no worries. Your 6-year-old child will share the same bed with parents and the other child will sleep on an extra bed for the best comfort. Should you have any other questions, please do not hesitate to contact us. Best regards, Mary (Ms.)
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Asked by Sarah 1 year, 4 months ago
Hi, Does the cruise run on December 24th? We are thinking of booking for 2. What would be the cost? Any surcharge for Christmas Eve?
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Answered by Cindy 1 year, 4 months ago
Dear Sarah, Thank you for your email. My name is Cindy from Halong Bay Tours department and I am very glad to assist you with your trip plan. Regarding your preference for Heritage Cruise Binh Chuan, I am glad to inform you that this cruise is available on 24th Dec and its cost is US$310 for a Delta Suite cabin for 2 persons including bus from/to Hanoi. If you do not take the transfer, the cost is only US$260 for 2 persons. And the surcharge for Christmas Eve is US$15 per person. Do you want to confirm this? Should you have any further questions, please do not hesitate to contact me. Hope to hear from you soon! Best regards, Cindy (Ms.)
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Asked by OS KIRAN 1 year, 4 months ago
We are pure vegetarians and do not eat any sea food or meat, will we have good vegetable spread for meals and breakfast
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Answered by Amber 1 year, 4 months ago
Dear OS Kiran, Thank you for your questions. Heritage Cruise Binh Chuan and all the other cruises do offer vegetarian food so please kindly no worries. Please kindly inform us of your food request when you book the cruise. I hope to hear from you soon and please let me know if you have any inquiries. Best regards, Amber (Ms.)
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Asked by Grace Herman 1 year, 4 months ago
Hi, do you have 1 single cabin room? How much it cost? Is it possible to fit 3 person in 1 room? Im planning to go there with my husband and my mother, if i book regal suite, where is the extra bed will be placed? is it possible to put it somewhere so me and my husband still have some privacy from my mother? thank you
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Answered by Jolie 1 year, 4 months ago
Dear Ms. Grace Herman, Thank you so much for contacting us! Yes, you can surely take one room for 3 persons, however, it is quite difficult to have privacy as you are staying in one room. Hence, I would suggest you take 1 Ocean Suite single cabin with 1 Regal Suite cabin. The two cabins are connecting thus I believe it fits your family the best. May I ask for your travel date in order for me to send you our quotation accordingly? I hope to hear from you soon and should any further assistance be needed, please do not hesitate to contact us! Best regards, Jolie (Ms.)
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Asked by Archenita Ferlito 1 year, 4 months ago
Hello, I would like to book a double bed cabin for 3 adults please. I have a husband and a girlfriend and do not wish to sleep separately for a 3day cruise. Please assist.
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Answered by Jolie 1 year, 4 months ago
Dear Mrs. Archenita Ferlito, Thank you so much for contacting us! Three of you can surely stay in one cabin on Heritage Binh Chuan Cruise. We will arrange one extra bed in the cabin for your group. Can you please kindly share with me more about your travel plan in order for me to assist you better? I hope to hear from you soon and should any further assistance be needed, please do not hesitate to ask us! Best regards, Jolie (Ms.)
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Asked by Sam 1 year, 4 months ago
Is smoking allowed on the boat?
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Answered by Jolie 1 year, 4 months ago
Dear Mr. Sam, Thank you for contacting us! Yes, you can smoke on the balcony of your cabin or on the sundeck of the cruise. I hope this helps and should any further information be needed, please feel free to contact us! Best regards, Jolie (Ms.)
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Asked by Nicky 1 year, 4 months ago
Hi, we'd like to book the transfer service but haven't booked any hotel yet. Is it okay if we inform you of the hotel address later? Thanks!
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Answered by Jolie 1 year, 4 months ago
Dear Nicky, Thank you for your questions and yes, you can surely let us know your hotel address later. However, please note that the shuttle bus pickup area is in Hanoi Old Quarter only thus please book a hotel in this area. Also, please kindly inform us at least 3 days in advance of your travel date for the best arrangement. Should you have any further questions, please feel free to ask us! Best regards, Jolie (Ms.)
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Asked by Elvin 1 year, 4 months ago
HI, can you please provide a quote for 3D/2N cruise for 3 persons in 1 Ocean suite cabin on June 9, 2022? thanks
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Answered by Rosie 1 year, 4 months ago
Dear Elvin, Thank you very much for your interest in our service. We are pleased to advise that Heritage Binh Chuan Cruise has the Ocean Suite cabin available at USD 870/03 persons (a double bed + 1 extra bed) excluding bus (Dcar Limousine bus surcharge: USD 35/per person). I hope this works for you. Should you have any other questions, feel free to get back to us. We look forward to hearing from you soon. Best regards, Rosie (Ms.)
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Asked by Yuki 1 year, 4 months ago
May I ask the address of the cruise? Is it possible for us to go to the port by ourselves?
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Answered by Mary 1 year, 4 months ago
Dear Yuki, Thank you for your question. Please update the latest address of Heritage Binh Chuan Cruise as followed: Lux Cruises, Lot 28 Tuan Chau Marina, Halong, Quang Ninh Province. You can surely arrange the vehicle by yourselves. Please make sure you are ready at the port no later than 11:30 am on your travel date. If you need more information, feel free to ask us. Regards, Mary (Ms.)
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Asked by Loic Potin 1 year, 4 months ago
Hello, I'm interested for your 2 days cruise but I need to take my flight back at Hanoi Airport (international flight) at 18:15. Do you think I could be on time to take my flight by returning from your cruise? Thank you in advance for your answer... Kind regards, Loic
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Answered by Cindy 1 year, 4 months ago
Dear Loic Potin, Thank you for your inquiy! My name is Cindy and I am very happy to assist you with your trip plan! Regarding your questions, please be advised that you would be back to Hanoi at about 2.30pm and from Hanoi to Hanoi airport is only 30 minutes so you would still have enough time to catch your flight at 18.15, please no worries. Please contact us for us to help you to arrange the tour. Best regards, Cindy (Ms.)
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Asked by carmel norris 1 year, 4 months ago
hello does the tour include kayaking through or under the caves? regards Carmel
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Answered by Mary 1 year, 4 months ago
Dear Carmel Norris, Thank you for your email. You will have time kayaking in an untouched area on the first day and go on a bamboo boat (rowed by a local person) through the Dark-Bright Cave on the second day. Should you need further information, please do not hesitate to contact us. Best regards, Mary (Ms.)
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Asked by Varsha 1 year, 4 months ago
Hello, I plan to fly out of Noi Bai International Airport (Hanoi) at 1545 after the 2D/1N cruise. If I get a private car to go directly to the airport will I make my flight on time?
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Answered by Melissa 1 year, 4 months ago
Dear Varsha, Thank you for your email! I am afraid you will only reach the airport at 3:00pm. Can you delay the flight to later? I look forward to hearing from you! Melissa
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Asked by Ritu 1 year, 4 months ago
Hello. I am looking to book the cruise for the 9th of June. Total no of pax is 3. Can you give me your best price for 3 passengers? Also is the price inclusive of the price for the cruise. If I wanted a transfer from the pier to the Hanoi international airport, could that be arranged? How much would thay cost ?
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Answered by Melissa 1 year, 4 months ago
Dear Mr. Ritu, Thank you for contacting us and we are happy to hear from you! We can arrange 1 delta suite + 1 extra bed for you on 9th Jun. The cost is $522 for this cabin. For transfer the options are: - Hanoi - Halong Bay - Hanoi by bus: $40/person. Total: $120 for 3 persons - Hanoi - Halong Bay - Hanoi - Hanoi Airport by bus: $155 for 3 persons - Hanoi - Halong Bay - Hanoi Airport by private car: $180 for 3 persons If you need further information please let us know! I look forward to hearing from you soon! Best regards, Melissa (Ms.)
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Asked by Gaurav Mangla 1 year, 4 months ago
(1) Does the cruise stop at Ba Trai Dao beaches? (2) Some other cruises also include another Cat Ba Island cave or another large cave in the 2D1N itinerary, apart from Dark & Bright cave? Can interested passengers do another cave as an optional activity sometime during the cruise? (3) There is a very significant price difference between the prices at the cruise website and here? How is that managed? Do we get some guarantee that the cruise ship honors all the offers/inclusions mentioned on this portal?
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Answered by Rosie 1 year, 4 months ago
Dear Gaurav, Thank you for sending us the questions. (1) Depending on the weather on your travel date, you will visit either Ba Trai Dao or Tra Bau. Tra Bau is also a beautiful area for kayaking and swimming. (2) Normally, the cruise visits Viet Hai Village which belongs to Cat Ba Island on their 3-day-2-night excursion. I am sorry that the cruises sailing to Lan Ha Bay only offer Dark and Bright Cave without any other caves on their itinerary. (3) For the price, we are the key partner of many cruise operators thus they always offer us a better deal for sure. We offer the same trip as on the cruise organizer's website thus the services included are similar. I hope my info would be helpful or should you need any further information, please do not hesitate to contact me! Best regards, Rosie (Ms.)
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Asked by Shannon Williamson 1 year, 4 months ago
Hello, is it possible for 3 of us to stay in one cabin? We just see the suggestion of 2 separate cabins for 3 adults. Thanks!
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Answered by Mary 1 year, 4 months ago
Dear Shannon Williamson, Thank you for your interest in our service. If three of you want to share one cabin, the third person has to sleep on an extra bed and will be charged 50% of a cabin. Please consider and let us know if you have other concerns. Regards, Mary (Ms.)
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328 Customer reviews for Heritage Cruise Binh Chuan

9.7
Excellent
Based on 328 reviews
Score breakdown
Cruise quality
9.7
Food/Drink
9.6
Cabin quality
9.8
Staff quality
9.9
Entertainment
9.6
Traveler rating
  • Outstanding: 140
  • Excellent: 176
  • Very good: 9
  • Good: 3
Traveler type
  • Family with children: 43
  • Groups of friends: 52
  • Mature couples: 105
  • Solo travellers: 14
  • Young couples: 114
Comments are provided by customers who have previously taken this cruise trip
Guest reviews
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  • Lowest
Amelia Martinez
US
03-06-2025
Young couples
Outstanding
The size of the ship was excellent. We enjoyed the ambiance with not too many people. Staff were super friendly and helpful. 2 days 1 night were excellent for us, enough activities and relaxation. Highly recommend.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
Did you find this review helpful?
YES 1
Pablo Fernandez
Spain
26-05-2025
Mature couples
Excellent

Nice and kind staff. They were welcoming and available any time we needed. Highly appreciated their hard work. Our Delta cabin was lovely with view and all amenities we needed. Food was beyond our expectations. We will recommend Heritage cruise for sure.

Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
9
Cabin quality
10
Show ratings
Did you find this review helpful?
YES 2
Liam Smith
AU
16-05-2025
Mature couples
Excellent
Unique design and well equipped accommodation. The ship was stunning and the view was fantastic. The cruise manager did a good job. He and his team always made sure we enjoyed everything. Thank you.
Cruise quality
10
Staff quality
10
Food/Drink
9.5
Entertainment
9.5
Cabin quality
10
Show ratings
Did you find this review helpful?
YES 5
Isabella Rose Wright
AU
10-05-2025
Young couples
Outstanding

Such an awesome cruise. The food was great. The staff gave excellent service. Our room had a private balcony and we could watch the bay any time. The boat itself was spacious with plenty of relaxing spaces. The sampan boat ride through the cave was tranquil and interesting. We were lucky to see some monkeys as well. I'd definitely recommend this cruise!

Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
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YES 1
Emma van Dijk
Netherlands
04-05-2025
Mature couples
Excellent
Beautiful and clean vessel. The staff was polite and always made sure we felt comfortable. Special mention Chris, James and Sam for a great service. Food was plentiful and yummy. Love the trip very much. Totally recommend.
Cruise quality
9
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
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YES 1
Priya
Singapore
29-04-2025
Mature couples
Excellent
The staff was incredibly attentive. We were treated like royals. Very happy with our experience with Heritage Cruise.
Cruise quality
9
Staff quality
10
Food/Drink
9
Entertainment
10
Cabin quality
10
Show ratings
Did you find this review helpful?
YES 2
Matthew Wilson
US
21-04-2025
Mature couples
Excellent
The view was stunning and peaceful. We stayed for 2 days 1 night. The tour was quite smooth with many activities. The cave tour and kayaking were great. Great portions of food.
Dinner menu could be improved.
Cruise quality
9
Staff quality
9.5
Food/Drink
9
Entertainment
9
Cabin quality
9.5
Show ratings
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YES 5
Daniel Chandler
AU
15-04-2025
Mature couples
Excellent
The interior is good. Activities are interesting. The scenery is amazing.
Water should be provided in all meals. Drinks are expensive.
Cruise quality
9
Staff quality
9.5
Food/Drink
8.5
Entertainment
9
Cabin quality
9.5
Show ratings
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YES 3
James Robert Smith
AU
07-04-2025
Young couples
Outstanding
From the moment we stepped onboard, the staff made us feel at home. They always responded to our requests with a smile and were happy to share interesting information for us. The ship and accommodation were excellent. Food was abundant and delicious. Can’t wait to come back here!
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
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YES 3
Robert James Brown
US
31-03-2025
Family with children
Outstanding
It was our family trip on Heritage Binh Chuan. The ship has a unique design and the interior is pretty new. The room is clean and well equipped. The best part is the crew team who are humorous, informative, and super friendly. We love the Vietnamese food very much. Wish we had more time to stay. Highly recommended!
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
Did you find this review helpful?
YES 5
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